45
Employee Satisfaction Survey Conducted April 2008

Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

  • Upload
    others

  • View
    39

  • Download
    2

Embed Size (px)

Citation preview

Page 1: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Employee Satisfaction Survey

Conducted April 2008

Page 2: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Agenda

• Survey Background• Employee Opinion Survey Overall Scores• Employee Opinions by Category• Employee Opinions by Questions• Employee Opinions by Employee Type• Employee Opinions by Division• Initial Action Plan• Questions

Page 3: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Survey Overview

• Conducted by Human Resources via online survey tool

• Seven years comparative data• 68 questions in 15 opinion categories• Five point scale: “Strongly Agree” to “Strongly

Disagree”• Top two options make up “favorability rating”• Interpreting the Results:

– 50% - 60% is considered “mildly positive.”– 60% - 70% is considered “positive”– 70% or greater is considered “strongly positive”

Page 4: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Demographic Distribution

Employee Classification

Answer OptionsPercent of Total

Participants Participant Count

Faculty 18.4% 27

Associate Faculty 24.5% 36

Classified 21.8% 32

Professional/Technical 23.8% 35

Administrator 11.6% 17

answered question 147

skipped question 2

Page 5: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Demographic Distribution con’t.

Indicate Department you work in:

Answer Options Response Percent Response Count

Academic Affairs 37.6% 53

Student Affairs 17.0% 24

Business Admin Services 17.0% 24

Information Technology 6.4% 9

Page Lake Powell Campus 3.5% 5

All other location 18.4% 26

answered question 141

skipped question 8

Page 6: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Demographic Distribution con’t.

Work status:

Answer Options Response Percent Response Count

Full-time regular 64.9% 96

Part-time regular 19.6% 29

Full-time temporary 1.4% 2

Part-time temporary 14.2% 21

answered question 148

skipped question 1

Page 7: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Overall Opinion Trend

53

65 64

59

65

5960

45

50

55

60

65

70

2000 2001 2002 2003 2004 2005 2008

Employee Opinion Survey Overall Satisfaction

Sur

vey

Inde

x

*57% Overall Satisfaction with new questions

Page 8: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Overall Employee OpinionsOverall Employee Opinions

N=102

2004N = 147

2005N = 149

2008Original

N = 149

2008New

Change from 2005 to

2008Original

84

64

69

68

67

49

56

46

56

48

Senior Leadership 36 45 41 40 -4

Upholding Values - - ** 75

Safety - - ** 70

35

59

*Job Attitudes 85 89 84 -5

*Overall Satisfaction 85 80 77 -3

Coworkers 67 78 69 -9

Commitment 78 76 68 -8

Supervision 64 70 67 -3

*Communication 62 69 55 -14

Empowerment 46 60 56 -4

*Recognition 54 56 51 -5

Career Opportunities 50 54 56 +2

Survey Attitude 36 52 34 -18

Pay & Benefits 49 51 48 -3

Teamwork - - **

Average 59 65 59 -6

“Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 9: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Overall Employee Opinions by Category

0%10%20%30%40%50%60%70%80%90%

100%

Career O

pportunitie

sCoworke

r

*Ove

rall S

atisfac

tion

Commitmen

t*Jo

b Attit

udesPay

& B

enefi

tsSupervi

sion

*Communica

tion

Empowermen

t*R

ecognitio

n Surve

y Attit

udeTeam

work

Upholding Valu

esSafe

ty

Senior L

eaders

hip

Favorable Neutral UnfavorableIndicates 2005 rating

Page 10: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Highest Rated Categories

• Job Attitudes - 84%• Overall Satisfaction - 77%• Embodying CCC Values -75%• Safety - 70%

Page 11: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Lowest Rated Categories

• *Recognition - 46%• Senior Leadership - 41%• **Teamwork - 35%• Survey Attitude - 34%

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 12: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Largest Declines in Categories

• Commitment (-8)• Coworkers (-9)• Communication (-14)• Survey Attitude (-18)

Page 13: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Job Attitudes – 84% favorability, 5 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

I can see theresults of my work.

I like my job. I am proud of mywork.

I get a sense ofaccomplishment

from my work.

My job gives methe opportunity to

use my skills.

I am given thefreedom to make

decisions thataffect my work.

*My work providesan appropriate

level of challenge.

Favorable Neutral Unfavorable

* Indicates new question

Page 14: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Overall Satisfaction – 77% favorability, 3 points below 200564% favorability with new questions

0%10%20%30%40%50%60%70%80%90%

100%

*Overall conditions for CCCemployees are improving.

*CCC offers a pleasant workingenvironment.

*CCC has a good reputation in thecommunity.

Overall, I like working forCoconino Community College.

Favorable Neutral Unfavorable

* Indicates new question

Page 15: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Coworkers – 69% favorability, 9 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

I have good workingrelationships with my co-

workers.

My co-workers cooperate toget the job done.

People care about each otherat Coconino Community

College.

Employees at this institutionwork effectively as a team.

Favorable Neutral Unfavorable

Page 16: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Commitment – 68% favorability, 8 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

I am personally committed to helpCCC achieve its mission, vision,

and purposes.

I am proud to say that I am anemployee of Coconino Community

College.

I would recommend CoconinoCommunity College to people who

are looking for a job.

I expect that I will still be workingfor CCC in five years.

Favorable Neutral Unfavorable

Page 17: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Supervision – 67% favorability, 3 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

My supervisor keepsme informed aboutchanges that affect

my work.

My supervisor keepsme focused on getting

my work done.

My supervisor praisesme when I do a good

job.

My supervisorprovides me with

feedback about thequality of my work.

My supervisormotivates me toperform my best.

I can count on mysupervisor's support

when I face toughissues.

Favorable Neutral Unfavorable

Page 18: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Communication – 55% favorability, 14 points below 200549% favorability with new questions

0%10%20%30%40%50%60%70%80%90%

100%

Open, two-waycommunication inmy department.

*Open, two-waycommunication

betweendepartments.

This institutiongives me

information aboutthe things I need to

know.

Information istimely.

Goodcommunication w/

supervisor.

Information isaccurate.

*Communicationbetween

campuses iseffective.

Favorable Neutral Unfavorable

* Indicates new question

Page 19: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Empowerment – 56% favorability, 4 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

I can make changes in mywork without going

through several levels ofapproval.

My supervisor helps me tofeel I can accomplishtough assignments.

My Director or DepartmentChair shares control with

their employees.

There are obstacles thatkeep me from doing my

work.

I have access to theinformation that I need to

get my job done.

Favorable Neutral Unfavorable

Page 20: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Recognition – 51% favorability, 5 points below 200546% favorability with new questions

0%10%20%30%40%50%60%70%80%90%

100%

I am recognized whenI do good work.

This institutionrecognizes employees

who do good work.

I am appreciatedwhen I put in extra

effort.

I am appreciated forthe work I do.

Someone else usuallygets the glory for the

work I've done.

*Rewarded forsuggesting

improvements,innovations or positive

changes.

Favorable Neutral Unfavorable

* Indicates new question

Page 21: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Career Opportunities – 56% favorability, 2 points above 2005

0%10%20%30%40%50%60%70%80%90%

100%

My supervisor encourages me to build acareer at CCC.

I am aware when a position becomesavailable.

There is opportunity here for people toadvance their careers.

Favorable Neutral Unfavorable

Page 22: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Pay and Benefits – 48% favorability, 3 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

I understand the employeebenefits that are available

to me.

Coconino CommunityCollege offers a

competitive benefitspackage.

My employee benefitspackage meets my needs.

Compared to others in myline of work, I am paid

fairly.

I understand the college'scompensation procedures.

Favorable Neutral Unfavorable

Page 23: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Embodying Values – 75% favorability

0%10%20%30%40%50%60%70%80%90%

100%

I am familiar with CCC’smission, values and

purposes.

Learning and dedication tostudents are hallmarks of

CCC.

All employees areresponsible for aiding the

retention of students.

CCC is a place thatappreciates and

celebrates humandiversity.

Maintains a climateinclusive of people fromdifferent backgrounds.

Favorable Neutral Unfavorable

Page 24: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

College Safety – 70% favorability

0%10%20%30%40%50%60%70%80%90%

100%

I feel safe in my work environment. CCC takes appropriate measures to ensure safety of students andemployees.

Favorable Neutral Unfavorable

Page 25: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Teamwork – 35% favorability

0%10%20%30%40%50%60%70%80%90%

100%

Departments through out the College workwell cross functionally.

The College operates in an environmentwhere employees trust each other.

The institutions decision making process isclear to me.

Favorable Neutral Unfavorable

Page 26: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Senior Leadership – 41% favorability, 4 points below 2005

0%10%20%30%40%50%60%70%80%90%

100%

My Dean or Vice Presidentcares about the well being

of employees.

My Dean or Vice Presidenttreats employees fairly.

Employees at thisinstitution truly respect

upper management.

I have confidence in theDistrict Governing Boardand the decisions they

make.

Upper managementunderstands employees'

concerns.

Favorable Neutral Unfavorable

(Upper management is defined as the Deans, Vice Presidents and the President).

Page 27: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Top Five Questions 2008

• I am proud of my work. - 95% favorability• I am familiar with CCC’s mission, values and purposes. -

92% favorability • I am personally committed to help CCC achieve its

mission, vision, and purposes. - 93% favorability• I get a sense of accomplishment from my work. - 86%

favorability• I have good working relationships with my co-workers. -

91% favorability

Page 28: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Bottom Five Questions 2008

• There is open, two-way communication between departments. - 28% favorability

• Compared to others in my line of work, I am paid fairly. -27% favorability

• Employees and departments are rewarded for suggesting improvements, innovations or positive changes. - 25% favorability

• Departments through out the College work well cross functionally. - 24% favorability

• Communication between campuses is effective. - 16% favorability

Page 29: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Employee Opinions by Employee Type

Page 30: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Full-time Faculty Overall Employee Opinions

N=18

2004N = 38

2005N = 27

2008Original

N = 27

2008New

Change from 2005 to

2008Original

85

Commitment 76 75 63 -12

Senior Leadership 29 42 31 -11

**Upholding Values - - ** 63

**Safety - - ** 43

48

43

40

29

51

*Job Attitudes 84 85 85 0

Career Opportunities 66 72 59 -13

*Overall Satisfaction 74 72 62 -10

Coworkers 60 69 63 -6

Supervision 64 63 66 3

*Communication 45 58 48 -10

*Recognition 49 58 46 -12

Empowerment 31 58 65 7

Survey Attitude 16 50 17 -33

Pay & Benefits 50 51 52 1

**Teamwork - - **

Average 54 63 55 -8

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 31: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Adjunct Faculty

Overall EmployeeOpinions*Job Attitudes 95 96 81 80 -15Commitment 77 75 53 -22Career Opportunities 37 35 32 -3*Overall Satisfaction 94 93 62 51 -31Coworkers 77 84 53 -31Supervision 61 67 58 -9*Communication 75 70 47 41 -23*Recognition 61 54 27 25 -27Empowerment 69 64 52 -12Survey Attitude 44 61 17 -44Pay & Benefits 37 36 23 -13Senior Leadership 38 38 28 -10**Upholding Values ** 67**Safety ** 72**Teamwork ** 24Average 64 64 44 45 -20

N = 18 2004

Change from 2005

to 2008

N = 36 2008 New

N = 36 2008

OriginalN = 38 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 32: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Classified Staff

Overall EmployeeOpinions*Job Attitudes 84 81 83 82 2Commitment 87 76 77 1Career Opportunities 55 59 66 7*Overall Satisfaction 100 73 90 74 17Coworkers 74 70 77 7Supervision 67 66 78 12*Communication 61 65 61 56 -4*Recognition 63 46 65 59 19Empowerment 47 54 54 0Survey Attitude 45 54 39 -15Pay & Benefits 51 57 50 -7Senior Leadership 46 49 47 -2**Upholding Values ** 83**Safety ** 78**Teamwork ** 41Average 65 63 66 64 3

N = 18 2004

Change from 2005

to 2008

N = 32 2008 New

N = 32 2008

OriginalN = 33 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 33: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Professional/Technical

Overall EmployeeOpinions*Job Attitudes 81 87 82 82 -5Commitment 74 74 70 -4Career Opportunities 41 54 53 -1*Overall Satisfaction 79 75 76 66 1Coworkers 55 79 70 -9Supervision 66 74 56 -18*Communication 56 65 47 44 -18*Recognition 41 51 51 46 0Empowerment 41 55 48 -7Survey Attitude 25 39 30 -9Pay & Benefits 49 58 53 -5Senior Leadership 32 44 40 -4**Upholding Values ** 75**Safety ** 72**Teamwork ** 35Average 53 63 56 56 -7

N = 24 2004

Change from 2005

to 2008

N = 35 2008 New

N = 35 2008

OriginalN = 31 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 34: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Administrative Staff

Overall EmployeeOpinions*Job Attitudes 82 91 100 100 9Commitment 75 78 88 10Career Opportunities 44 50 88 38*Overall Satisfaction 72 77 100 92 23Coworkers 54 75 84 9Supervision 41 47 90 43*Communication 67 62 82 73 20*Recognition 46 56 75 72 19Empowerment 41 52 68 16Survey Attitude 45 55 88 33Pay & Benefits 65 57 78 21Senior Leadership 45 49 73 24**Upholding Values ** 89**Safety ** 84**Teamwork ** 52Average 56 62 84 81 22

N = 11 2004

Change from 2005

to 2008

N = 17 2008 New

N = 17 2008

OriginalN = 9 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 35: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Employee Type Summary

40

50

60

70

80

90

2003 2004 2005 2008

FT Faculty Adjunct Faculty Classified Staff Prof/Tech Administration

Page 36: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Employee Opinions by Division

Page 37: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Academic Affairs

Overall EmployeeOpinions*Job Attitudes 89 91 87 86 -4Commitment 78 73 64 -9Career Opportunities 52 48 54 6*Overall Satisfaction 89 81 69 58 -12Coworkers 69 75 65 -10Supervision 64 68 68 0*Communication 61 65 54 48 -11*Recognition 53 57 48 43 -9Empowerment 47 60 63 3Survey Attitude 27 47 31 -16Pay & Benefits 43 41 47 6Senior Leadership 36 41 40 -1**Upholding Values ** 68**Safety ** 59**Teamwork ** 33Average 59 62 57 55 -5

N = 47 2004

Change from 2005

to 2008

N = 53 2008 New

N = 53 2008

OriginalN = 59 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 38: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Students Affairs

Overall EmployeeOpinions*Job Attitudes 84 80 80 80 0Commitment 83 75 75 0Career Opportunities 48 60 68 8*Overall Satisfaction 94 71 78 77 7Coworkers 72 79 80 1Supervision 70 64 73 9*Communication 69 62 58 53 -4*Recognition 65 54 62 57 8Empowerment 49 49 54 5Survey Attitude 61 46 39 -7Pay & Benefits 58 58 52 -6Senior Leadership 29 48 43 -5**Upholding Values ** 86**Safety ** 77**Teamwork ** 40Average 65 62 64 64 2

N = 18 2004

Change from 2005

to 2008

N = 24 2008 New

N = 24 2008

OriginalN = 24 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 39: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Business & Admin Services

Overall EmployeeOpinions*Job Attitudes 82 86 88 86 2Commitment 82 77 82 5Career Opportunities 56 52 57 5*Overall Satisfaction 81 82 92 77 10Coworkers 58 69 81 12Supervision 57 64 65 1*Communication 64 66 64 58 -2*Recognition 53 35 62 57 27Empowerment 51 52 53 1Survey Attitude 38 37 48 11Pay & Benefits 64 54 60 6Senior Leadership 47 36 51 15**Upholding Values ** 81**Safety ** 83**Teamwork ** 39Average 61 59 67 65 8

N = 21 2004

Change from 2005

to 2008

N = 24 2008 New

N = 24 2008

OriginalN = 27 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 40: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Information Technology

Overall EmployeeOpinions*Job Attitudes 79 80 n/aCommitment 59 n/aCareer Opportunities 71 n/a*Overall Satisfaction 75 56 n/aCoworkers 63 n/aSupervision 75 n/a*Communication 62 57 n/a*Recognition 41 39 n/aEmpowerment 46 n/aSurvey Attitude 13 n/aPay & Benefits 35 n/aSenior Leadership 33 n/a**Upholding Values ** 73**Safety ** 79**Teamwork ** 35Average 54 54 n/a

N = 2004

Change from 2005

to 2008

N = 9 2008 New

N = 9 2008

OriginalN =

2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 41: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Page/Lake Powell Campus

Overall EmployeeOpinions*Job Attitudes 97 63 60 -34Commitment 79 60 -19Career Opportunities 55 73 18*Overall Satisfaction 84 40 55 -44Coworkers 89 40 -49Supervision 77 60 -17*Communication 76 43 40 -33*Recognition 63 48 47 -15Empowerment 69 44 -25Survey Attitude 80 60 -20Pay & Benefits 66 68 2Senior Leadership 56 60 4**Upholding Values ** 68**Safety ** 40**Teamwork ** 52Average 74 55 55 -19

N = 2004

Change from 2005

to 2008

N = 5 2008 New

N = 5 2008

OriginalN = 25 2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 42: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

All Other

Overall EmployeeOpinions*Job Attitudes 87 86 n/aCommitment 63 n/aCareer Opportunities 45 n/a*Overall Satisfaction 75 56 n/aCoworkers 61 n/aSupervision 65 n/a*Communication 46 40 n/a*Recognition 36 33 n/aEmpowerment 54 n/aSurvey Attitude 27 n/aPay & Benefits 34 n/aSenior Leadership 34 n/a**Upholding Values ** 73**Safety ** 77**Teamwork ** 23Average 52 51 n/a

N = 2004

Change from 2005

to 2008

N = 26 2008 New

N = 26 2008

OriginalN =

2005

*Indicates new questions added in 2008 survey**Indicates new category for 2008

Page 43: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Division Summary

40

50

60

70

80

2003 2004 2005 2008

Academic Affairs Student Affairs Bus. & Admin. ServicesIT Page Lake Powell Other

Page 44: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Action Plan

Under Development

Page 45: Employee Satisfaction Survey - Coconino Community College · Employee Satisfaction Survey Conducted April 2008 . Agenda • Survey Background • Employee Opinion Survey Overall Scores

Action Plan

• An ad-hoc committee will be assigned to gain a better understanding of, and develop recommendations to address, College-wide areas of low satisfaction.

• The Compensation Committee will continue to explore financially feasible pay & benefit recommendations for the Board to consider.

• Each VP will be responsible for developing a list of initiatives that address areas of low satisfaction that are specific to their division.