Mobile Reach extends your ServiceNow platform into the field, enabling technicians with highly usable mobile apps that quickly solve customer and operational needs, improving efficiency, data accuracy, and service profitability.

RAPID RETURN ON INVESTMENTMobile Reach provides a direct, certified mobile integration with ServiceNow that allows your employees to use of offline-capable, task-oriented mobile applications that mold to your ServiceNow application. Mobile Reach apps support unlimited business processes including IT asset management, IT service management, field service management, facilities management, CreateNow and custom applications.

Mobile Reach apps operate natively on iOS phones and tablets, Android phones and tablets, and Windows devices so mobile users are as productive as possible. Mobile Reach’s native architecture also integrates seamlessly with Bluetooth-attached peripheral devices, including laser barcode scanners, RFID and NFC readers, signature capture pads, and sensors. Mobile Reach apps do not require a network connection to function so mobile workers are always enabled.

EASILY DEPLOY AND SCALEMobile Reach AppStudio provides a drag-and-drop interface to create task-oriented mobile apps designed to streamline processes for your entire workforce. Using AppStudio, you can build and deploy apps quickly, designed around any task or process, and integrated directly with ServiceNow tables so that you can control data transfer, validation, error checking and handling.

Enable Your Field Workforce with Strategic Mobility

KEY BENEFITS � Improve service profitability � Enhanced visibility into IT asset � Improved regulatory / SLA compliance

� Increase productivity � Improve customer satisfaction � Faster, more efficient field operations

KEY FEATURES � Fully operational offline � Direct integration with ServiceNow

� Configure mobile apps without any coding

� Push notifications and alerts � Barcode scanner, RFID and NFC support

� Support for iOS, Android, BlackBerry, Windows

� Integration with back-end ERP, EAM, ITAM systems

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Mobile Reach for ServiceNow ®

Solutions Sheet

Developer

GET A DEMO 919.336.2500

sales@mobilereach.com www.mobilereach.com

ACCELERATING FIX TIMESAirline passengers use Gogo for high-quality WiFi during travel. Gogo’s field technicians are responsible for maintaining cell towers to ensure uninterrupted service. They use Mobile Reach to extend their ServiceNow platform so they are equipped to fix problems faster, ensure field tech safety and track critical enterprise assets.

INCREASING EFFICIENCY IN THE FIELDAn enormous library of eBay servers supports both the eBay and PayPal websites. Mobile Reach ensures on and offline mobile access to asset records in ServiceNow. The customized app helps eBay improve database accuracy and increase worker efficiency so they can keep growing their capabilities.

Mobility for Businesses That Move

OPTIMIZING PRODUCTIVITY — EVEN OFFLINEApplus RTD inspects and services oil drilling rigs and gas pipelines in remote locations across the globe. Their field techs use process-driven mobile apps that work offline, allowing them to complete their work quickly and accurately, even in areas with no connectivity. Work orders and inspections are time and location stamped, improving accountability and regulatory compliance while reducing financial penalties and days sales outstanding.

Mobile capability and convenience have made the

biggest difference for our organization. If everyone

were in the office, we wouldn’t have a need for

Mobile Reach. Workers are remote—in the field. Mobile

Reach makes their work safer, simpler, and more

efficient because they can do work remotely without coverage. We chose this

platform because they don’t have to be connected to

get work done.

Vincent Tse Director

Site Development & Operations Gogo