Enhancing Attendees’Onsite Experiences

Daniel Tjan

Adopting the W.E.D. Framework

Jan 2016 • Singapore

Daniel Tjan

Account Director

VP, Customer Success

https://linkedin.com/in/danielgerardtjan

Why?

Shorten Queue

Create Memorable Experience

Save time

Be Ahead

How?

Welcome Engage DelightW E D

Welcome

Welcome

1. Barcode Check-in

● Conveniently scan existing identity cards,

● Membership / student cards etc.

● Go Green

● Easy to use and configurable

Barcode Check-in

Scan or search for attendees

Clear categories

Payment status

1-Click Actions

Easy to Use FunctionsBarcode Check-in

See details at one glance

Welcome

2. QR Code Check-in

● Already heavily used in other industries

● Why not in M.I.C.E?

HOTEL CINEMA AIRLINE

QR Code Check-in

● Portable and easy to setup

● Hassle free scanning

● Get real time attendance information

● Reuse QR code for sessions / tracking

QR Code Check-in

Welcome

3. On-demand Printing

● Reduce wastages

● Time saving

● Automated VS searching pre-printed badges

On-Demand Printing

● Speakers

● Delegates

● Organisers

● Media

● VIPs

● And so on...

On-Demand Printing

Customised Badges

Engage

Engage

1. Self Registration & Check-In

● Self-service other industries

● Why not in M.I.C.E?

SUPERMARKET POST LIBRARY

Self Registration & Check-In

● Reduce Manpower Needs

● Potentially Paperless

● Take advantage of tech savvy delegates

● Print on the spot

Self Registration & Check-In

Engage

2. Gamification

● Push visitors to exhibitors

● Instant Feedback

● Interactive & Fun

Gamification

Make new connections and spice things up

Engage

3. Leads Generation

● Reuse QR code

● Value Add exhibitors / sponsors

● Easily retrieve information realtime

Leads Generation

Delight

Delight

1. Personalised Messages

● Personalisation enhances the

experience

● Take personalisation a step further

● Customise even:

○ VIP Messages

○ Table Numbers

○ Attendee IDs

○ Payment Statuses

Personalised Messages

Delight

2. Automated Check-In Emails

Assign to “Checked-In” Smart list

Schedule

● Manual emails sent after event

● Slow sorting and reporting of

delegates

● Segregate without import / export

● Send material to relevant

delegates

● Set and configure pre-event

1

2

3

Prepare Campaign

Automated Check-In Emails

Delight

3. Fast & Easy Edits

● Edit attendee information on a laptop● Print / Reprint

Fast & Easy Edits

Make edits and give the right badge

Welcome Engage DelightW E D

1. Barcode Check-In2. QR Code Check-In3. On-demand printing

1. Self Registration & Check-In

2. Gamification3. Leads generation

1. Personalised Messages

2. Automated Check-In Emails

3. Fast & Easy Edits

Thank Youwww.gevme.com

@gevme