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Enterprise 2.0 Knowledge Management Pam Millist Presentation to IIS May 4, 2012

Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference: Enterprise 2.0 technology is about •Transforming the way

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Page 1: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Enterprise 2.0 Knowledge Management

Pam MillistPresentation to IIS May 4, 2012

Page 2: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Overview• Social networking explosion• Emergence of E2.0 : The

Collaborative Enterprise • Impact on KM : Processes,

Technologies• Enterprise 2.0 technologies• Inmagic Presto – integrated KM &

social media technology

Page 3: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Myriad of Web 2.0 social networking tools

Page 4: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Exponential growth trends in 2011 •Facebook: makes up 52.1% of sharing on the internet•Twitter: 13.5% of sharing and growth of 576.9%•StumbleUpon: 320% rise•Google+1: growth of 373%

Source: AddThis - http://www.addthis.com

Exponential growth of social networking

Page 5: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Emergence of Enterprise 2.0

Reference: http://www.slideshare.net/slideshow/embed_code/1335844

Enterprise 2.0 technology is about•Transforming the way people work with each other and information•Meeting expectations•Technology as enabler•Expanding efficiency

Page 6: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

E2.0 platform as Enabler

• Increased responsiveness

• Feedback cycle• Idea incubation• Interaction

platform• Context

sensitive reviewhttp://aboveandbe

yondkm.com/2012/02/when-collaboration-is-for-the-birds.html

Page 7: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

• http://www.youtube.com/watch?v=XeIQRBmSgqk

Page 8: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Social media is transforming organisations

Source: Okimoto, Jennifer. Industry trends: the evolution of knowledge management (KM 1.0 vs KM 2.0). IBM, Sept. 2007

Page 9: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Knowledge Management today

Reference: Garfield, Stan. Implementing a successful KM programme. 2010

Page 10: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

E2.0 KM : Tools vs. Strategy

Page 11: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Enterprise 2.0 software• Clearvale by BroadVision• Drupal (Acquia) Commons

(open source)• IBM Connections• Jive SBS• Microsoft SharePoint, when

combined with an extension like NewsGator

• SocialText• Yammer

Page 12: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Social Web Tools

• Bookmarking and Sharing tools

• Social Tagging (folksonomies)

• Commenting • Rating

• Blogging • Forums • Alerts• RSS• Wikis….

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Page 13: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Best Practice! Social Web Tools incorporated in a KM application:

Inmagic Presto

Page 14: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Social Web Tools in Inmagic Presto

• Bookmarking and Sharing tools

• Social Tagging (folksonomies)

• Commenting • Rating

• Blogging• Forums • Alerts• RSS• Wikis….

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Page 15: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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Page 16: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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Rating, RSS and Sharing

Page 17: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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Rating and Sharing

Page 18: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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RSS feed from Presto content

Page 19: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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Tag Cloud, Rating, Sharing and Commenting

Page 20: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

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Page 21: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Forums (Fora?)

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Page 22: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Maxus Inmagic Presto featuresFeatures:•Integrated search portal for multiple information types & repositories •Home Page customisable for user groups•Blogs •Forums•Social tagging•Social ranking•Social commenting•Polling

Page 23: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Next steps

Page 24: Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference:  Enterprise 2.0 technology is about •Transforming the way

Questions?

Contact Details:Pam MillistMaxus Australiahttp://www.maxus.net.auPhone (03) 9646 1988Email: [email protected]