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Reach every corner of the World
Enterprise Mobility Solution (USSD Technology)
Transportation Energy, Utilities & Public Services
Retail & FMCG
Order Tracking, Make an Order
View Product Description, catalogue
Send Returns & Claim request
Contact customer care, Lead generation
Conduct surveys, Customer Feedback
Share Inventory information
Search Nearest outlets
Payment transactions, Online Purchases
Broadcast Discount offers, Upselling-cross selling messages
Feed Customer details
Feed consignment info
View & Purchase Ticket
Track courier location
Send order confirmation
Purchase via Cash on Delivery
Send cancellation request
Broadcast delay in delivery
Report demurrages
View Billing Details
Water, Electricity bill payments
Customer Profile Management
File Complaint/ Send order request
Call back request to customer care
View Government Norms
Check Emergency Helpline numbers via USSD
Search Nearest Office/ Outlets
News feeds, RSS Feeds
Category-wise content like sports etc..
View Blog Content, Access Website Content
Connect to Social Media Networks Like Facebook
Chat Messenger Via USSD
View Public Announcements, cricket scores
Check TV channels Schedule
View & Book Cinema Hall Movies
Search for Popular, Recent Magazines, Books
View Account Balance Lead generation for Mutual
Funds, Home Loans, Car Loans, Mortgages
Send Credit card Request Sharing Sales Target Nearest Bank & ATM locator Check Monthly due amount Pending Installments Credit debit transaction History
Media, Publishing & Entertainment
Banking & Financial Services
Telecom Health Services
Glimpse of USSD Service Offering for Enterprise (1/2)
Insurance
View Health & Travel Policies
Search Cashless Hospital List
Buy or Renew policies
Contact Insurance Agent
Calculate annual premium
Lead Generation & Sales Target info
View Terms & Conditions
Modify policy plans & manage account
Fill Insurance form on USSD
View Prepaid & Postpaid Account Balance
Send new VAS service request like 3G/4G, Caller tunes etc..
Payment Transactions View Previous & Current Usage, Bills Nearest outlet locator View Recharge Options Enable/ Disable request Broadcast Promotional Messages
Book Appointment Via USSD View Patient History Check Normal ranges for Health check-up reports Contact Customer Services View Emergency Helpline Numbers List of Nearby Medical Services like Dental,
Gynecology etc.. View Health Tips, Precaution Measures Broadcast Public Welfare Messages View Blood test reports Check Health check packages by different
vendors
Food ordering
Sales Force Management
HRO
• Share Sales Target Info
• Weekly, Monthly, Yearly Sales figures
• Lead generation
• Customer feedback, CSAT Ratings
• View Customer Information
• Track Sales History
• Recruitment & Staffing Status Check
• Attendance Management
• Compensation & Benefit Administration
• Leave Management
• Request Approval
• HR Event Announcements
• Cab Status- Pick & Drop
Portals
Data Reporting
• View Sales Report • Action Plan for Next
Quarter • Transaction Summary
• Search Engines e.g.. Google.com
Gambling
• View Authentic Gambling Venues
• Check reviews of gambling Venue/ Casinos
• Book your slot
• View Gambling results
• Access Contact details
*The final Scope of work for USSD is designed as per Customer requirement
• View Food order Status
• Check Food Bill to be paid on delivery
• Search Nearest Food outlets by food category
• View Hotel/Restaurants Reviews
• Access Contact details
• Job Portals e.g.. Indeed.com • Discussion Forums • View Blog post & Articles
• Region-specific Reports • Root Cause Analysis results • CSAT Scores • Daily, Monthly, Weekly Figures
Glimpse of USSD Service Offering for Enterprise (2/2)
Why Enterprise should opt for USSD Services
Global Reach – Easy access of
contents to all stakeholders, Improve
Speed to market at lesser design cost
Reducing Capital Requirements-
Readily available infrastructure -
Use of a hosted shared solution,
significantly reducing capital
requirements and in-house mobile
technical skills
No hassles to approach telecom
operators – Leverage InfoTek’s
telecom operators partnerships
spread globally
Facilitated billing, technical and
operational relationships and
interfacing across mobile operators
(single point of contact in InfoTek)
Professional services assistance,
Broadcast Promotional Messages
MIS Reports and Analytics - Daily
mobile number wise transaction
reports (standard) over automated
emails sent EOD. Captures customer
specific all transactions in a day
2 1 3
5 4 6
USSD Services for Enterprise
Insurance Organizations
View, Buy & Renew Health & Travel Insurance Plans
1
Facility for customer to calculate Insurance
premium
2
Manage Account details & Sign-up
5
Check Cashless Hospital List near your area
3
Contact customer Service team of Apollo
Munich
4
Identified Service Areas
Scenario 1- Sign-up process for Individual
Answer Back
*248#
Answer Back
Welcome to Apollo Munich !!
Are you registered User?
1)Yes
2) No
Answer Back
Become part of Apollo
Munich Network. Are you :
1) Individual
2) Corporate
# for Home
Answer Back
Please enter your Name
# Home
Answer Back
Please enter your Password
# for Home
User Dials *248# USSD string on mobile
User Selects option 1 as his entity
User Selects option 2 as he is not registered with
Apollo Munich
User provide information about his Name for registration
Answer Back
Please enter your mobile no.
# for Home
Answer Back
Thanks for providing all
details. Reply
1. Submit
2. Modify details
# for Main menu
Answer Back
Congrats. Your account is
successfully registered. You
can now access Apollo
Munich Services from
anywhere
User Selects option 1 to submit his details
Scenario 2- Lead Generation
Answer Back
*248#
Answer Back
Welcome to Apollo Munich !!
Select your task
1. Insurance Premium
Calculator
2. View Health & Travel
Plans
3. Register call back from
Apollo Munich team
Answer Back
Please select your category
1. Individual
2. Corporate Employee
# Home
Answer Back
Please select your category
1. Health Insurance
2. Travel Insurance
# Home
Answer Back
Please select your city
1. Delhi NCR
2. Punjab
3. Haryana
4. Chennai
5. Mumbai
# for Home
User Dials *248# USSD string on mobile
User Selects option 1 as his entity
User Selects option 3 to speak with customer
care executive
User select option 2 for ‘Travel Insurance” category
Answer Back
Please enter your mobile no.
where we can call you
# for Home
Answer Back
Thank you for the details. Our
customer care representative
will call you shortly.
User Selects option 1 as his city of residence
10
NGO Organizations
Register to NGO network- Allow Rural & needy population to register their
address & contact no.
1 Register
Complaint- users can register their
problems/complaints on USSD
2 Become a NGO
Volunteer- Submit your details & send request to become
a Volunteer in NGO’s social cause
3
View Donor agencies –NGO partners, fund
collection centres
6 Send Call-Back
request via USSD for donation,
donation collection at doorstep
7
View NGO’s development plans
for your region
8
View nearest NGO centre, details of
concerned official, contact no., email
id etc..
4
Give Feedback via USSD for NGO work
5
USSD services help NGO communities in water supply issues , sanitation, power, livelihoods, education, health care, housing & other challenges
Identified Service Areas
Scenario 1- Send request to become a Volunteer in NGO’s social cause
Answer Back
*248#
Answer Back
Welcome to Red R India
network. Please select your
Option-
1) Organization profile
2) Red R register
3) Training Calendar
4) Latest news updates
5) Contact us
6) Give your feedback
Answer Back
Please Choose Your option
1. Read about Red R
register
2. What do register
member do
3. Who can be on register
4. How do I apply
# Home
Answer Back
Red R India is committed to
selecting suitable people. To
apply to the RedR India
Register, please send your
CV to
1. More details
2. # Home
Answer Back
Following a review of your
application and CV, if we
believe you have the skills
and practical experience that
might be suitable for the
register, you will be invited to
participate in an interview to
clarify your relevant skills
and experience
User Dials *248# USSD string on mobile
User Selects option 4 to know about Red R
Registration procedure
User Selects option 2 to know about Red R
Register
User Selects option 1 to know more about application process
Answer Back
Thank you for your visit on
Red R India network
Satellite TV providers
Manage your Account on the Move & Trade Partner logins
1 View d2h products
description, ROI & South Packages
2 Search feature-
Dealer, Recharge
Dealer, customer care
number
3
View Offers- New & Existing
Subscription offers
7
Book d2h products
online, Refresh Account
8 Lead
Generation- Send New
Connection request
9
USSD as an alternative to SMS Recharge
4
View Long term recharge plans
for First & Multi-room connection
10
Register STB Complaints via
USSD
5
View Multi-room plans for North West &
East India Regions
View Program Guide & Self-
help Troubleshooting
content
6
Check FAQ’s, View Account Balance, Next Recharge date
11 12
Identified Service Areas
Scenario 1 – Account Recharge Via USSD Platform
Answer Back
*248#
Answer Back
Welcome to Videocon d2h
Service Network. Please select
your Option-
1) Recharge
2) Account Balance
3) Refresh Account
4) PCS Terminal Balance
Answer Back
Please keep the Voucher Pin
number ready, mentioned on
prepaid coupon. Please enter
your customer ID or
Registered telephone no.
Press # for Home Screen
Answer Back
Please enter the RC Voucher
Pin Number ( last 4 Digit
Serial No of Prepaid Coupon)
Press # for Home Screen
Answer Back
Please call our customer care
at 073558 73558 for any
queries related to Recharge
Answer Back
Congratulations. Your
account has been credited
with Rs. 500.
Press # for another
transaction
Press 1 for Exit
User Dials *248# User is required to enter the Customer id or RTN no.
User selects option 1 to recharge the d2h
account
User enters the RC-Voucher PIN number
User replies with 1 as his task is completed
Account Recharge
using a prepaid recharge voucher
User exits the USSD session
Scenario 2 – Check Account Balance against your Customer ID or RTN no.
Answer Back
*248#
Answer Back
Welcome to Videocon d2h
Service Network. Please select
your Option-
1) Recharge
2) Account Balance
3) Refresh Account
4) PCS Terminal Balance
Answer Back
Check for what left in your
account. Please enter your
customer ID or Registered
telephone no. (RTN)
Press # for Home Screen
Answer Back
Your Account Balance is Rs.
100. You can recharge your
account by selecting option 1
on Home screen
Press # for Home Screen
Press 1 for Exit
Answer Back
Please call our 24x7
customer care at 073558
73558 for any queries related
to Recharge
User Dials *248# User is required to enter the Customer id or RTN no.
User selects option 2 to check his Account
Balance
User will view the current account balance for given
Account ID.
User exits the USSD session
Pharmaceutical Organizations
USSD can add as a wing to access Supply Chain Information
Place orders via USSD for desired delivery date & destination
Find stock availability for the given warehouse
Search for existing 3PL partners, Whole sellers, GSK outlets contact details
Track orders, milestones via USSD ETA, ETD, HAWB no. etc..
View HTS codes, Restricted Party List, product description on USSD
Request for call-back from GSK customer care team
View Backlog Reports, Order status under order fulfilment
Access Supplier details, check Supplier performance scorecard for given product
View Spot Quotes and discounts for stakeholders
Send Promotional & other broadcast messages to GSK customers
Sales Target updates on USSD
Conduct Surveys & Customer feedback on USSD
Send Returns & Claim request to nearest outlet
USSD Platform will allow GSK Customers & Business partners to :
Identified Service Areas
Scenario 1: Placing order at GSK Network
Answer Back
*248#
Answer Back
Welcome to GSK network.
Select your profile
1. Customer
2. Distributor
3. 3PL partner
4. Supplier
Answer Back
Please enter your login id to
enter Distributor Space
# Home
Answer Back
Please enter your password
# Home
Answer Back
Please select your task
1) Place order
2) Check order Status
3) Report Demurrage
4) Check Amount
pending
5) Check product price
# Home
User Dials *248# USSD string on mobile
Distributor enters his login ID
Distributor Selects option 2
Distributor enters his login password
Answer Back
Please provide product Id
# Home
Distributor selects option 1 to place order for particular
product
Answer Back
Please enter the order
quantity to be delivered at
your registered address
# Home
Answer Back
The order has been placed
successfully. Order id is
71324 Estimated time of
delivery – 17th October 2015
Distributor enters product id for placing the order
Scenario 2 : Tracking order at GSK Network
Answer Back
*248#
Answer Back
Welcome to GSK network.
Select your profile
1. Customer
2. Distributor
3. 3PL partner
4. Supplier
Answer Back
Please enter your login id to
enter Distributor Space
# Home
Answer Back
Please enter your password
# Home
Answer Back
Please select your task
1) Place order
2) Check order Status
3) Report Demurrage
4) Check Amount
pending
5) Check product price
# Home
User Dials *248# USSD string on mobile
Distributor enters his login ID
Distributor Selects option 2
Distributor enters his login password
Answer Back
Please enter your order Id
# Home
Distributor selects option 1 to place order for particular
product
Answer Back
Your order is delayed & will
be dispatched from Mumbai
on 12th October. Expected
delivery time – 17th October
2015
# Home
Distributor enters product id for placing the order
21
Healthcare Organizations
22
Book Appointment with available
doctors
1
View Health Tips, Precaution
Measures
2
View Patient History
3
Contact Customer Services
7
Check Normal ranges for
Health check-up reports
8
Broadcast Public Welfare
Messages
9
Check Emergency
Helpline Numbers
4
Access Blood test reports
5
Search Nearby Medical Services
like Dental, Gynaecology etc..
6
Identified Service Areas
Answer Back
*248#
Answer Back
Welcome to Oral Health Center
1) Oral Hygiene Basics
2) Common Problems
3) Dental Treatments
4) Health Information
Powered by Colgate
Answer Back
Reply with a choice
1) Good Oral Hygiene
2) Proper Brushing
3) Nutrition
Powered by Colgate
# Home
Answer Back
A balanced diet consists of
the below nutrients:
some carbohydrates,
the essential fatty acids, the
essential amino acids,
fifteen vitamins,
approximately twenty-five
minerals & Water
# Home
Answer Back
It is advisable to eat the
following each day:
6 to 11 servings of bread and
cereals,
3 to 5 servings of vegetables,
2 to 4 servings of fruit,
2 to 3 servings of dairy
products,
# Home
User Dials *248# USSD string on mobile
User selects option 3 to know more about nutrition
User Selects option 1
Answer Back
Thank You & Stay healthy
Scenario 1 – Health Care Tips
24
Travel & Hospitality Organizations
25
Search Buses for desired
journey date & destination
1
Check seat availability for
the travel
2
View discount offers currently
available
3
Contact Customer Services
7 Send Promotional &
other broadcast messages to RedBus passengers &
Booking agents
8
Access Booked ticket history, Ticket no. etc.
4
Send cancellation or Refund request
via USSD
5
View travel tips relevant to the
journey
6
Identified Service Areas
Our USSD Platform enable RedBus Customers & Transport operators
Scenario 1: USSD Screen flow for Passenger Sign-up
Answer Back
*248#
Answer Back
Welcome to RedBus network.
Are you registered User
1) Yes
2) No
Answer Back
Please login using
1. Facebook Credentials
2. Sign-up with personal id
# Home
Answer Back
Please enter your email
address
# Home
Answer Back
Please enter your password
# Home
User Dials *248# USSD string on mobile
User Selects option 2 to create account
User Selects option 2 to sign-up at RedBus
Network User enters his email id for RedBus login
Answer Back
Please provide your mobile
number. This will be used for
sending One Time Password
# Home
User enters his password for RedBus login
Answer Back
Please enter OTP received on
your mobile
# Home
Press 1 for resend OTP
Answer Back
Congratulations. You have
successfully signed up to
RedBus network.
User enters his mobile for receiving OTP number
27
Home Service Providers
Customer & Service Partner sign up/
registration
Manage your account- change password,
contact no. location details etc..
Tracking of open & closed Jobs by
Customer & Service Partner
Select your city, service
category
Find & Book available home services at
Housejoy Network
Know Exactly Who's
Coming to address your Service Request
1 2 3
4 5 6
Identified Service Areas
Answer Back
*248#
Answer Back
Welcome to Housejoy !! A high
quality home service. Are you
registered User?
1. Yes
2. No
Answer Back
Please enter your registered
email id
# Home
Answer Back
Please enter your login
password
# Home
Answer Back
You have successfully
logged in. Please select your
task
1. My profile
2. Book a Service
# Home
User Dials *248# USSD string on mobile
User Selects option 1 as he is registered to Housejoy network already
Answer Back
Welcome to your Housejoy
account. Please select
1. Open Jobs
2. Closed Jobs
3. Change Password
# Home
User selects option1 to see open jobs
Answer Back
No results Found.
It seems all your service
request are either completed
or no service request raised.
Scenario 1 – Tracking of open & closed Jobs by Customer
Food Ordering Services
Place food order from desired city
Search Nearest Food outlets by food
category
View Order Menu & track status
Check bill to be paid at
time of delivery
View Hotel/Restaurants
Reviews
Access Contact Details
1 2
5
3 4
6
Identified Service Areas
Answer Back
*248#
Answer Back
Welcome to Mc-Donald USSD
Ordering System. Please
select your Option-
1) McDelivery
2) Our Food
3) McCafe
4) What’s New
5) Kids & Family
6) Mc Celebration
Answer Back
Please Choose Your Meal-
1. BFF Bundles
2. Extra Value Meals
3. Burgers
4. Chicken & Spaghetti
5. Breakfast
6. Happy Meal, Combos
7. Desserts, Add-ons
8. Drinks
# Home
Answer Back
Select your option to add to
tray
1. BFF shake shake fries N
McFloat Combo
2. BFF Mix Bundle
3. # Home
Answer Back
Please select your payment
mode
1) Debit Card
2) Credit Card
3) Cash on Delivery
4) Paypal
5) Paytm
Answer Back
BFF Mix Bundle added to
your order. Please select
1) Add more to tray
2) Done with order &
proceed to payment
Dial *248# Consumer will see Meal Options by McDonald.
Consumer selects option 1
Consumer Selects option 1 “ McDelivery”
for ordering
Consumer replies with option 2 to order BFF Mix bundle
Consumer selects option 2 to proceed to payments to complete the order
Consumer Selects option 3 to pay cash once order is delivered at his doorstep
Answer Back
Thank you for your order.
Your order id no. is 311045.
Scenario 1: Order Food from Restaurant via USSD
33
Regional & International News
Answer Back
*248#
Answer Back
Welcome to BBC News
1 Top Stories
2 Politics
3 Business
4 Markets
5 Sports
6 Other
Answer Back
1 Possible signals detected in
MH370 Aircraft search
2 Philippines Elections Polls:
People turnout points to vote
for change
3 Next, more news
# Home
Answer Back
Welcome to BBC News
1 Top Stories
2 Politics
3 Business
4 Markets
5 Sports
6 Other
Answer Back
MANILA, Philippines — A
fired up Gilas Pilipinas
vented its ire on hapless
Hong Kong .
Dial *248# Reader Selects option # to change news category
Reader Selects option 1 for Top Stories of today
Reader replies with Option 5 for Sports News
Scenario 1: Regional News Update
35 USSD Betting System- Pool Betting, Sports Betting, Lottery
Answer Back
*248#
Answer Back
User Authentication Successful.
Please select your option
1 Pool betting
2 Sports Betting
3 Check your betting credit
balance
Answer Back
Select your Sports
1) Football
2) Cricket
3) Snooker
4) Basketball
# Home
Answer Back
Select Current matches you
want to bet
1 Liverpool V/s Barcelona
2 Philippines v/s Ghana
3 France V/s Italy
Answer Back
Select your bet
1) Liverpool Wins – 1.87
2) Liverpool Loses- 0.72
Dial *248# Player/Bettor Selects option 1 for Football
Category
Player/Bettor Selects option 2 for Sports
Betting
Player/Bettor replies with Option 1 to bet on Liverpool v/s Barcelona Match
The advantage of USSD betting is that customers never need to
go to an on-site location to play the lottery, nor do they need an
expensive Smartphone - any phone will work for USSD betting.
They can check their transactions online via the internet if they
wish, but internet connectivity is not required in order to play.
Registered Players/bettors simply need to dial USSD string &
select desired option in order to place a bet. The USSD system
recognizes the customer and verifies that he has the necessary
credit balance available to place the bet, then executes the bet
and allows the customer to play with the chosen numbers.
Answer Back
Your bet has been placed for
Liverpool Win. You will
shortly receive SMS
confirmation & betting results
.
To bet on another event,
select # Home
Player/Bettor replies with Option 1 to bet on Liverpool Win
Answer Back
Welcome to World of gambling.
Please enter your registered
mobile no.
Player/Bettor enters his registered mobile number
for user authentication
Scenario 1: Pool Betting, Sports Betting
37
BEING HERE, WITH YOU, IS THE KEY TO A SUCCESSFUL
RELATIONSHIP
Thank You!
