1. SureTrunk for ShoreTel Introducing an Easy Path to 911 Compliance with SIP Neil Darling EtherSpeak (866) Ether-IP shoretel@ietherspeak.com / ndarling@ietherspeak.com

2. Who Are We? EtherSpeak is Your ShoreTel Certified Technology Partner for Enabling Cloud Based Services Including Voice, Video Bridging and Fax-Over-IP Only Certified ShoreTel Technology Provider that is ShoreTel Customer Proven & Partner Proven We provide SIP Trunks or Business- Telephone-Lines-Over-Internet allowing for enterprise savings consolidation or elimination of legacy POTS / PRI; Advanced Redundancy; and International DID routing options for customers

3. Solving the 911 Problem Customers using VoIP on large enterprise networks are having difficulty maintaining VoIP savings with distributed POTS lines dedicated strictly for 911 compliance Virtual Numbering Option: Utilize 911 compliant virtual local numbers, available from virtually any area code in the USA / CAN Centralize costs but distribute benefits providing 911 compliance for a fraction of the cost of hundreds of POTs lines EtherSpeak centralizes the billing even for hundreds of offices on one easy to read bill BurstaTrunk Option: Customers only billed monthly for amount high-water mark of concurrent calls eliminate waste and show tangible ROI that is key for technology refresh and closing the deal

4. What Value Does EtherSpeak Bring to ShoreTel Customers? Cost Savings: SureTrunk provides no CapEx and administrative savings with SureTrunk Centralized Billing Redundancy: SureTrunk provides seamless re-direction in the event of an outage, or on-site problem - connects to another site upon error condition (RedundaTrunk service option) Affordability: SureTrunk provides High-Water Mark Billing. Customers only pay at highpoint of what they use concurrently (BurstaTrunk service option) Flexibility: SureTrunk provides seamless connectivity for ShoreTel; Providing 911 compliant DID access to most of North America

5. Real Life Example of Value of SureTrunk with BurstaTrunk for 911 Compliance. . . EtherSpeak SureTrunk 911 w/ Current Carrier BurstaTrunk 27 offices each with two Customer maintains 6 trunks POTs lines for 911 ~$50.00 and enables Burstatrunk each or ~$1500 / month Option Lines are not integrated to DIDs delivered for each office ShoreTel They are not even that route to local PSAP or used regularly just a sunk 911 call center cost Installed in 90 minutes Customer is over-provisioned Numbers are $2.00 each or $54.00 monthly cost across the enteprise - Customer only provisioned for 6 trunks with availability for hundreds at $146.00 / month This customer is saving approx. $1,200.00 month or $14,400/ year! What impact does this have on your budget if you have an extra $14,400?!?

6. ShoreTel and BurstaTrunk ShoreTel Client Office A Legacy PSTN POTS / PRI IPSEC Tunnel Customer provided with ability to make for Signaling any number of simultaneous calls Carrier MPLS SureTrunk Connection - providing they have ShoreTel SIP Hand-off licenses and adequate bandwidth for highest amount of expected calls. EtherSpeak Core ShoreGear Internet / VPN Router Main Office MPLS ShoreTel Director & - 6 Trunks with a Burst - Tunnel.a 192.168.0.0/24 Office Subnet Calls calculated on 6 second billing increment Inbound / Local Free; Customer only billed on 1 + dialing & inbound toll-free utilization EtherSpeak BurstaTrunk Billing Results Session Border Controller All Sites on One Bill! PSTN Gateways VoIP PSTN Peering Origination and Termination - Customer only billed for 33 concurrent calls for given month! - Compared with a 46 Channels / PRI, Customer would save on SureTrunk Monthly Concurrent Call Calculation Based on Customer CDRs 14 unused trunks in this monthly example

7. ShoreTel and e-Billing ShoreTel Client Office A Legacy PSTN POTS / PRI Customer provided with one bill IPSEC Tunnel regardless of number of sites for Signaling SureTrunk with BurstaTrunk option Carrier MPLS SureTrunk Connection provides ShoreTel customers the most Hand-off cost-effective method for managing monthly recurring expense EtherSpeak Core ShoreGear Internet / VPN Router Main Office MPLS ShoreTel Director & - 6 Trunks with a Burst - Tunnel.a 192.168.0.0/24 Office Subnet Calls calculated on 6 second billing increment Inbound / Local Free; Customer only billed on 1 + dialing & inbound toll-free utilization SureTrunk Centralized Billing EtherSpeak Session Border Controller All Sites on One Bill! PSTN Gateways VoIP PSTN Peering Origination and - Convenience of one bill to pay for all customer offices Termination - Enables with BurstaTrunk, customer is able to only pay for SureTrunk Monthly provided on one easy to undertsand bill trunks used no more wasted capacity and easy to use customer portal

8. ShoreTel and Virtual 911 Numbering ShoreTel Client Office A Legacy PSTN POTS / PRI IPSEC Tunnel Customer provided with DIDs from for Signaling virtually any LATA in USA / CAN / UK Carrier MPLS SureTrunk Connection - All calls flow inbound (originate) from Hand-off EtherSpeak to customer ShoreTel over Internet or MPLS connection EtherSpeak Core VPN Router ShoreGear Internet / - DIDs have option for MPLS inbound only or 911 ShoreTel Director with DID numbers compliance with auto availability for 95% USA and 80% of CAN Tunnel.a routing to local 911 center (PSAP). 192.168.0.0/24 Office Subnet - Inbound only: numbers are for inbound routing only and should not show up in caller-id SureTrunk VN Features: Inbound / Local Free; Customer EtherSpeak only billed on 1 + dialing & inbound toll-free utilization Session Border Controller All Sites on One Bill or One Bill per Site PSTN Gateways VoIP PSTN Peering Origination and Termination SureTrunk Monthly Concurrent Call - EtherSpeak provides direct-dial number availability in Calculation Based on Customer CDRs 95% of USA, 80% of CAN and 50% of UK

9. SureTrunk Disaster Recovery ShoreTel Client Office A Legacy PSTN POTS / PRI VPN tunnel terminated from primary IPSEC Tunnel and secondary customer locations to EtherSpeaks edge. Carrier MPLS In the event of connectivity or site Hand-off Primary ShoreTel Switch to failure inbound calls routed to SureTrunk Connection secondary SIP switch; or tertiary PRI / POTS through PSTN EtherSpeak Core ShoreGear Internet / VPN Router Main Office WAN MPLS ShoreTel Director & SureTrunk DR Main SIP Switch location Tunnel.a provides 2 call paths, a local DID; 192.168.0.0/24 Office Subnet Tunnel.b free-local; free- inbound and 100 minutes of included ShoreTel Client Office B 1 + long distance IPSEC Tunnel With DR enabled, Encryption Domain ShoreTel Src: 192.168.10.b Dst: 172.26.a.b System auto- customers recover detects error from PSTN EtherSpeak condition outages quickly Session and painlessly Secondary ShoreTel Switch to SureTrunk Connection Border Controller ShoreGear Remote Office 74.84.203.x/24 Backup SIP Switch location Legacy PSTN PSTN 192.168.10.0/24 Office Subnet POTS / PRI Gateways PSTN VoIP Origination If primary connection fails EtherSpeak will send and receive calls from site Bs connection and Peering and secondary ShoreTel switch Termination Outbound calls routed to secondary ShoreTel switch in the event of failure Inbound calls automatically directed to secondary ShoreTel switch / tunnel or via PSTN to POTS / PRI

10. Next Steps: - No Obligation Trial Provided Just send an email to: ShoreTel@ietherspeak.com to request free trial

11. Neil Darling www.suretrunk.com 703-649-0025 Direct Dial / 703-795-6111 Cell ndarling@ietherspeak.com www.suretrunk.com www.switchtrunk.com www.ziptrunk.com www.ocstrunk.com