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Microsoft MB2-868Microsoft Dynamics CRM 2011 Applications
10 Q&A
Version 3.0
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www.MB2-868.com Q: 1 The Microsoft Dynamics CRM 2011 system administratormoves a goals fiscal start date ahead by five days, changes the fiscal period typefrom monthly to quarterly, and saves the goal. How does this affect the goalrecords?
A. The fiscal start dates for all goals are automatically realigned. The fiscal period forall goals is unchanged.
B. The fiscal start dates and fiscal period for all goals are automatically realigned.
C. The fiscal start dates and fiscal period for all goals are unchanged.
D. The fiscal start dates for all goals are unchanged. The fiscal period for all goals isautomatically realigned.
Answer: A
www.MB2-868.com Q: 2 A company uses Microsoft Dynamics CRM 2011.Employees run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.Which of the following tasks can be performed by using Microsoft Dynamics CRMfor Outlook?
A. Synchronize service activity records the employee owns.
B. Synchronize service activity records assigned directly to resource groups of whichthe employee is a member.
C. Automatically create contact or lead records from tracked email messages whileonline.
D. Automatically create contact or lead records from tracked email messages whileoffline.
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Answer: C
www.MB2-868.com Q: 3 In Microsoft Dynamics CRM 2011, which of the followingspecifies how the status values of a record map to a goals in-progress or actualvalues?
A. the goal targets
B. the goal metric
C. the time period
D. the roll-up fields
Answer: A
www.MB2-868.com Q: 4 In Microsoft Dynamics CRM 2011, which of the followingfields is part of a goal metric?
A. the goal owner
B. the fiscal period
C. the record type
D. the target value
Answer: C
www.MB2-868.com Q: 5 In Microsoft Dynamics CRM 2011, you need to create amarketing campaign that offers a discounted price on a product. What should youdo?
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A. Update the list price of the campaign product.
B. Create a new Price List and a new Price List Item record for the campaign productwith the reduced price.
C. Create a new Product record for the campaign product with the reduced price.
D. Update the price in the Price List Item record of the campaign product.
Answer: D
www.MB2-868.com Q: 6 In Microsoft Dynamics CRM 2011, you need to display allopportunities and account names of your accounts and a sum of the revenue of theopportunities. What should you do?
A. In the Report Wizard, create a report with a primary record type of Accounts and arelated record type of Opportunities (Potential Customer). Display the account name andthe revenue of the opportunities.
B. Create an opportunity view that displays the revenue of the opportunities and theaccount name.
C. In the Report Wizard, create a report with a primary record type of Opportunities anda related record type of Accounts (Potential Customer). Display the revenue of theopportunities and the account name.
D. Create an account view that displays the account name and the revenue of theopportunities of the accounts.
Answer: C
www.MB2-868.com Q: 7 In Microsoft Dynamics CRM 2011, you need to close anopportunity as lost. Which of the following must you do?
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A. Enter the close date on the close opportunity form.
B. Activate all draft quotes related to the opportunity.
C. Relate the opportunity to at least one competitor.
D. Close all open activities on the opportunity.
Answer: C
www.MB2-868.com Q: 8 You use Microsoft Dynamics CRM 2011 for MicrosoftOffice Outlook on a portable computer. You are tracking several email messages,tasks, and contacts within Outlook. Which of the following statements aboutdeleting tracked items is true?
A. Deleting a contact record in Microsoft Dynamics CRM for which you are the ownerwill delete the contact from Outlook.
B. Deleting an email message in Microsoft Dynamics CRM will delete the trackedemail message from Outlook.
C. Deleting a completed task that is tracked in Outlook will delete the task activityrecord from Microsoft Dynamics CRM.
D. Deleting a task activity record for a completed task in Microsoft Dynamics CRMwill delete the tracked task from Outlook.
E. Deleting a tracked email message in Outlook will delete the email message fromMicrosoft Dynamics CRM.
Answer: C
www.MB2-868.com Q: 9 A lead stored in Microsoft Dynamics CRM 2011 does notwant to purchase any products. You need to disqualify the lead and remove it fromthe list of open leads. What should you do?
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A. Convert the lead to an opportunity with a rating of Cold.
B. Change the rating of the lead to Cold.
C. Convert the lead to a contact and then deactivate the contact record.
D. Change the status of the lead to No Longer Interested.
Answer: B
www.MB2-868.com Q: 10 A company uses Microsoft Dynamics CRM 2011. Clientcomputers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.Which of the following statements about conditional formatting in MicrosoftDynamics CRM for Outlook are true? (Choose all that apply.)
A. Conditional formatting is available only on client computers that are runningOutlook 2010.
B. Microsoft Dynamics CRM fields are available to the conditional formatting tool asuser-defined fields in the Filter dialog box.
C. Views that include conditional formatting can be shared.
D. With the appropriate rights, conditional formatting can be applied to system views.
Answer: A, B, D
