Tashi Hair Boutique Employee Handbook 2015-2016

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General Policies & Procedures

New Employees –Probation, Training, and Education

Each new-hire is subject to a 90-day probationary period during which the new-hire’s

candidacy for full-time employment will be determined. The probationary period is an

opportunity for the new-hire to become accustomed to the Tashi Technique, Tashi Hair

Boutique culture, and Tashi Hair Boutique rules and regulations. During the 90-day

probation, candidates will be evaluated using a 30-day, 60-day, and 90-day review. (See

Appendix for the rubric that will be used during reviews.) After successful completion of the

90-day probation period, new-hires will then have the option to renew their contract.

It is Tashi Hair Boutique’s policy that new hires will be required to complete 150

hours of on the job training. Examples of onsite professional development include a four-

hour, monthly training luncheon, a continued education requirement, and a quarterly

community service project.

Training Hours: New hires are responsible for logging their training hours using the

approved system.

Monthly Training Luncheon: Tashi Hair Boutique will assume responsibility for

scheduling the monthly training luncheon. New Hires must attend each training

luncheon during the 90-day probation period. After that, Employees may choose any

eight (8) training luncheons in the following twelve (12) month period. If there is a

specific professional development opportunity you want to see during a monthly

training luncheon, feel free to let the salon manager or owner know.

Continued Education Requirement: [TBA ]

Quarterly Community Service Project: [TBA]

General Behavior

Tashi Hair Boutique new-hires and employees are expected to conduct themselves with the

utmost excellence: remember our goal is to foster a quality and elegant atmosphere in

which our clients will always feel comfortable and well-served. General Behavior should

include

- Adherence to policies & procedures

- Not gossiping about or bad-talking fellow new-hires and employees

- Not gossiping about or bad-talking clients regardless of their current proximity

- Not gossiping about or bad-talking management

- Encouraging the team

- Treating all clients, customers, (and those who may accompany clients and

customers) with warmth, respect, and good service

- Using approved forums, such as Salon Meetings, to air grievances and seek solutions

- Being respectful of other technician’s stations

- Being respectful of your own station i.e. Keeping it clean, organized, and sanitized

- Monies and payment should always be immediately processed during check-out, at

no time should money be placed in pockets.

Tashi Hair Boutique Employee Handbook 2015-2016

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- New Hires and employees will not be allowed to work at another salon during their

employment with Tashi Hair Boutique

You were brought on at Tashi Hair Boutique because we already admire and respect your

excellence and professionalism. We know that you have what it takes to maintain that

standard at all times!

Time and Attendance [Fill in the following this section of your handbook with information

you learned today in training.]

The Work Day Begins At: ________________________________________

Tardies:

The policy for tardies is: ________________________________________________

The consequences for too many tardies include: _____________________________

___________________________________________________________________

Absences: The policy for absences is: ____________________________________

The consequences for too many absences include: ___________________________

___________________________________________________________________

Leaving Early The policy for leaving early is: _______________________________

The consequences for leaving early without following the policy include:

___________________________________________________________________

___________________________________________________________________

Requesting Time off: How do you request time off? _________________________

___________________________________________________________________

Long-Term Absences: What is the policy for long-term absences? _____________

___________________________________________________________________

Appearance and Grooming Standards

Tashi Hair Boutique strives for a quality and elegant environment. Our motto “Healthy hair,

beautiful spirit, customized you…Tashi chic!” is a perfect synthesis of the image we wish to

present to our customers. Our employees are one of the first indicators of our image, and as

such we hold our new-hires and employees to a standard of positive appearance and

grooming standards.

Dress Code: _______________________________________________________

Hair/Nails: Because we are selling services as well as products, we ask that new-

hires and employees keep their hair in a state of “doneness”, and their nails

professional, showing not only that you take pride in your work, but also that you

are capable of rendering the services we provide.

Tashi Hair Boutique Employee Handbook 2015-2016

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Hygiene:

o Avoid strong-smelling perfumes and scents as they can mix with the

Boutique’s candles and scents, and the products, thus overwhelming the

clients.

o Consider keeping mints, deodorant, and Chapstick at your station.

Attitude

When clients come into Tashi Hair Boutique, we want them to not only feel comfortable, we

want them to feel welcomed. Additionally, it is our mission to ensure that services rendered

are convenient without sacrificing excellence. This starts with the receptionist, but continues

on with the technicians. It is each new-hire and employees responsibility to make sure that

when they come to work they are ready to greet and interact with clients in a positive way.

We have a selection of “convenient” services, but the convenience label should not cause

that service to be sub-par. Treat all clients with the same level of professionalism and

craftsmanship, regardless of the price, type, or magnitude of the service they require.

Daily Check-In

At the start of their shift, employees should perform a “Self Check-In”. This means checking

in with their Six Dimensions of Wellness

Occupational

Physical

Emotional

Social

Spiritual

Intellectual

The Tashi Brand is about wellness: fitness, nutrition, haircare, spirituality, mental health,

etc. All of these aspects go into making the Tashi Experience what it is. Employees should

work to ensure that they are taking care of themselves, and that they are building a

consistent professional brand that clients will experience when they come in to Tashi Hair

Boutique.

Write in some personal checks you can put in place for your Self Check-In. (Ex: if your day

got off to a rough start, maybe you have a certain song that brings you up that you can

play when you get to work.) __________________________________________________

_________________________________________________________________________

Write a brief description of the Six Principles of Wellness here: _______________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

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