Dawn Carlin 940-442-7597

dawn.carlin74@gmail.com

SUMMARY

Reduction of aging resulting from complex contract disputes between clients and our business. Recognized by OGC for excellence in claims.

Chargeback Specialist, Loss Mitigation Specialist, Accounts Manager for Lowes Credit Services. Trained team of late stage collectors for government high profile relationships in 2009.

Numerous awards for Quality and workplace improvement. Development of the program “Healthymagination” within the workplace.

EMPLOYMENT

Xerox Corporation, Dallas, TX 2010 to present

Federal, State & Local Government Collector

Merged from JcPenny Credit Services to Xerox Capitol Services in May 2010.

Received award for quality in elevations calls.

Managed Federal accounts from May 2010 till March 2016. Still working assisting sales with elevations within the billing and inquiry coe.

Initiating conference calls, letter and email correspondence to address issues on the file with accounts attempting to maintain the current business relationship.

Helped training for new electronic billing system within client segments to expedite payments.

Chargeback Specialist/Loss Mitigations Specialist/ Accounts Manager

GEMB in Merriam, Kansas (From 2004-2009) From October 2004 till September 2007 customer service and elevations for 30 private label credit cards.

Recognized for excellence in Cross sell and understanding in systems.

Assisted internal migration of employees within departments in systems training.

Promoted from Credit Specialist to cradle to grave account manager role May 2007.

Trained in Oracle based system and worked multiple commercial, and government accounts receivable accounts from May 2007 till September 2009.

Assisted with training for pci compliance within our segment. Also Loss Mitigation Specialist and Chargeback specialist projects within the department.

EDUCATION

Dallas Baptist University, 2010 to present. Anticipate Bachelor of Business Science Degree in 2018.