Final project wage and salary

INTERNAL ALIGNMENT

Department Manager Job Description

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services. Prepare staff work schedules and assign specific duties. Monitor suppliers to ensure that they efficiently and effectively provide needed goods or

services within budgetary limits. Direct or coordinate financial or budget activities to fund operations, maximize

investments, or increase efficiency. Establish or implement departmental policies, goals, objectives, or procedures in

conjunction with board members, organization officials, or staff members. Perform personnel functions such as selection, training, or evaluation. Set prices or credit terms for goods or services based on forecasts of customer

demand. Manage the movement of goods into and out of production facilities to ensure efficiency,

effectiveness, or sustainability of operations. Direct non-merchandising departments of businesses, such as advertising or

purchasing

* This information was obtained through O’Net, BLS, and SALARY.COM.

Shipper Job Description

Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

Deliver or route materials to departments using hand truck, conveyor, or sorting bins. Requisition and store shipping materials and supplies to maintain inventory of stock. Determine shipping methods, routes, or rates for materials to be shipped.

*This information was obtained through O’Net, BLS, and SALARY.COM.

Customer Service Representative Job Description

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills. Refer unresolved customer grievances to designated departments for further

investigation. Determine charges for services requested, collect deposits or payments, or arrange for

billing. . Order tests that could determine the causes of product malfunctions. Review claims adjustments with dealers, examining parts claimed to be defective, and

approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by

insurance. Compare disputed merchandise with original requisitions and information from invoices

and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods

and procedures to prevent future problems


Forklift Operator Job Description

Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material.

Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.

Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.

Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas.

Weigh materials or products and record weight or other production data on tags or labels.

Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.

Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas.


Floor Supervisor Job Description

Maintain a safe working environment by monitoring safety procedures and

equipment. Review work throughout the work process and at completion to ensure that it has

been performed properly. Inform designated employees or departments of items loaded or problems

encountered. Examine freight to determine loading sequences. Collaborate with workers and managers to solve work-related problems. Check specifications of materials loaded or unloaded against information

contained in work orders. Plan work schedules and assign duties to maintain adequate staff for effective

performance of activities and response to fluctuating workloads. Transmit and explain work orders to laborers. Prepare and maintain work records and reports of information such as employee

time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications. Estimate material, time, and staffing requirements for a given project, based on

work orders, job specifications, and experience. Conduct staff meetings to relay general information or to address specific topics,

such as safety. Evaluate employee performance and prepare performance appraisals. Assess training needs of staff and arrange for or provide appropriate instruction. Perform the same work duties as those supervised or perform more difficult or

skilled tasks or assist in their performance.


Maintenance Technician Job Description

Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Dismantle machines, equipment, or devices to access and remove defective parts,

using hoists, cranes, hand tools, or power tools. Perform routine maintenance, such as inspecting drives, motors, or belts, checking fluid

levels, replacing filters, or doing other preventive maintenance actions. Diagnose mechanical problems and determine how to correct them, checking

blueprints, repair manuals, or parts catalogs, as necessary. Repair machines, equipment, or structures, using tools such as hammers, hoists, saws,

drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices.

Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment. Clean or lubricate shafts, bearings, gears, or other parts of machinery.

Order parts, supplies, or equipment from catalogs or suppliers. Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance

manuals, or schematic diagrams. Perform general cleaning duties of buildings or properties. Operate cutting torches or welding equipment to cut or join metal parts. Record type and cost of maintenance or repair work. Set up and operate machine tools to repair or fabricate machine parts, jigs, fixtures, or

tools. Provide grounds keeping services, such as landscaping or snow removal. Estimate costs to repair machinery, equipment, or building structures.


EXTERNAL COMPETITIVENESS

Salary.comOCCUPATION MINIMUM MID-POINT MAXIMUMDepartment

Manager$62,856 $83,782 $111,142

Floor Supervisor $37,749 $52,471 $68,045Customer Service Representative

$24,067 $31,319 $39,791

Maintenance Technician

$23,751 $34,905 $44,710

Shippers(Distribution Clerk)

$19,437 $26,365 $31,146

Forklift Operators $25,495 $32,475 $41,003

BLS.comOCCUPATION MINIMUM MID-POINT MAXIMUMDepartment

Manager$56,109 $90,388 $150,157

Floor Supervisor $36,725 $56,455 $80,855Customer Service

Representative

$19,605 $32,516 $53,956


$22,070 $31,153 $61,928

Shippers $16,797 $21,581 $36,557Forklift Operators $21,312 $32,075 $49,837

XYZ DISTRIBUTING PAY STRUCTURE

ALTERNATION RANKING METHOD USED (SEE POWERPOINT SLIDE)

OCCUPATION PAYDepartment Manager $90,388Floor Supervisor $56,455Maintenance Technician $31,153Forklift Operator $32,075CSR $32,516Distribution Clerk(Shipper) $21,581

EMPLOYEE CONTRIBUTIONS

AS THE DEPARTMENT MANAGER MY PLAN TO IMPROVE PRODUCTIVITY IS TO CREATE A TEAM RESPONSIBILITY MAP WITH EACH OCCUPATION HAVING TO MEET THREE GOALS AS BROUGHT FORTH FROM THEIR JOB DESCRIPTIONS. SAFETY BONUS ALSO TO BE ADMINISTERED. I HAVE ALSO GIVEN THE CUSTOMER SERVICE REP’S A COLI.

1. The team is evaluated nightly by the Department Manager to ensure task compliance. As each group of tasks is followed during entire shift the employee will accrue points throughout the week. When the point total reaches 100, the employee will receive an additional $100.00 ($1200.00 max per year) on their next payroll check. This incentive will be communicated during the weekly safety meeting. In addition to the mapping strategy I will offer a safety bonus of an additional $100.00 to the forklift operators and maintenance technicians for a “No Incident Month”. This amount will be paid out to the employee on their next payroll check.

2. The employees will understand these concepts better when it is communicated through meetings and actual “putting it into practice”. Understanding will also be better when they hear incentives through co- workers.

3. The rewards will be calculated as the employees complete each task and achieve each safety goal. The plan will be relatively easy because they are doing their job already. Offering incentives such as this will only motivate them to achieve higher goals. The rewards will be offered on a weekly basis as long as goals are met.

4. I will ensure the validity by having checklists for the employees to use on an every-shift basis. Also, with the safety incentive, less reportable injuries over a span of time will help make it valid.

TEAM RESPONSIBILITY MAP TEAM RESPONSIBILITY MAPDepartment Manager

1) Direct administrative activities directly related to making products or providing services. 2) Prepare staff work schedules and assign specific duties. 3) Perform personnel functions such as selection, training, or evaluation

Floor Supervisor

1) Maintain a safe working environment by monitoring safety procedures and equipment2) Check specifications of materials loaded or unloaded against information contained in work orders3) Evaluate employee performance and prepare performance appraisals.

Customer Service Rep.

1) Check to ensure that appropriate changes were made to resolve customers' problems. 2) Determine charges for services requested, collect deposits or payments, or arrange for billing3) Order tests that could determine the

Shipper1) Deliver or route materials to departments using hand truck, conveyor, or sorting bins. 2) Requisition and store shipping materials and supplies to maintain inventory of stock. 3) Prepare documents, such as work orders, bills of lading, or shipping orders,

causes of product malfunctions. to route materials


1) Inspect, operate, or test machinery or equipment to diagnose machine malfunctions2) Perform general cleaning duties of buildings or properties.

3) Record type and cost of maintenance or repair work.

Forklift Driver

1) Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery2) Weigh materials or products and record weight or other production data on tags or labels3) Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Documents

Final project wage and salary