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IMPRESSION

MANAGEMENT

IMPRESSIONMANAGEMENT

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IMPRESSION

MANAGEMENT

Towards adefinition.

It is a goal-directed conscious or unconscious attempt

to influence the perceptions of other people abouta

person, object or event by regulating and controlling

information in social interaction.

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IM Techniques or Verbal Self-Presentational

Behaviors

Verbal Self-

Presentation

Self-Descriptions

Association

Opinion

Conformity

ExcuseApologies

Acclaiming

Flattery

Favors

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IMPRESSION

MANAGEMENT

Firstimpression.

within three seconds of seeing a person for the first

time we decide their: social statuspolitics

education

religion

sexuality

friendliness / approachability

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first impressions: the

93% rule

55%

appearance

& body

language

38% tone,pitch & pace

of your voice

7% what

you say

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IMPRESSION

MANAGEMENT

At work.

doing a good job accounts for 10% of the

impression you give

90% of the impression you give of being

capable is based on perception

presentation of work

presentation of self

being seen to be doing a good job

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IMPRESSION

MANAGEMENT

IMPACT

Integrity

Manners

Personality

Appearance

Communication

Thrill

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4

Insert Figure 4.1 here

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IMPRESSION

MANAGEMENT

TwoTypes of Impression Management

Constructive-- helps in the formation of self

identityStrategic-- helps in the attainment of some

interpersonal goal

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IMPRESSION

MANAGEMENT

Ingratiation

Universal agreement about standard ingratiation

tactics

These include.. Showing an interest in the personSmiling

Eye contact

Agreeing

Flattery

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IMPRESSION

MANAGEMENT

confidence

a personal brand (what do you wantthe world to think of you)

an elevator pitch

a winning image

transferable skills / experience

5 things you need to face the world

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IMPRESSION

MANAGEMENT

confidence - how?preparation, preparation, preparation

know your stuffand know you know

your stuff!!find opportunities to practice

presenting your stuff get involved

ALWAYS be positive

NEVER be a one-track pony

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IMPRESSION

MANAGEMENT

personal brandhow?

who you are?????

what you are?????

what are your personal / professional

ethics????

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IMPRESSION

MANAGEMENT

elevator pitchhow?

Do

speak!

make small talk

ask open questions

Dont

ignore him / her talk about the

weather

get too personal

moan!

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IMPRESSION

MANAGEMENT

a winning imagehow?

appropriate

balanced

professionalnot powerful

modern

clean

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IMPRESSION

MANAGEMENT

Transferable skillshow?

Interact

get involved

ask questions

volunteer

dont wait to be asked

dont sit back

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IMPRESSION

MANAGEMENT

Poor Impression ManagementFour Motive of Poor Impression

AvoidanceObtain

ExitPower

Unfavorable Upward Impression Management Tactics

Decreasing Performance

Not Working to Potential

Withdrawing

Displaying a Bad Attitude

Broadcasting Limitations

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