FR 8.5.0 Framework Deployment Guide

8/10/2019 FR 8.5.0 Framework Deployment Guide

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HGHN LGQILE 8.5.0LGQILE !JFISGHN $OC


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F I@ IHNHNMManagement Framework Deployment Guide 4

About Genesys Framework 6

ALCNNOL 6

IH@COLNCIH SL 7

HGHN SL 9

ML &HNLNCIH SL 11

C SL 12

LPCM SL 13

LGQILE IHHNCIHM 14

Q CH CM FM 15

Deployment Planning 4

&HCNCF IHMCLNCIHM 18

FJIHS NQILE !MLCJNCIH 19IH@COLNCIH HPCLIHGHNM 20

MCH NCIHF HOM 22

HGHN LGQILE H IFONCIH APCFCFCNS 24

IGGOHCNCIH MMCIH CFOLM 26

OLCNS IHMCLNCIHM 29

NQILE INCIHM @IL LGQILE IGJIHHNM 35

&HMNFFNCIH ILEMN 45

Deploying Framework 4

!JFISGHN PLPCQ 49

LLKOCMCNM 52

!NM LLKOCMCNM 52

JLNCH HPCLIHGHN LLKOCMCNM 53

CHMCH LLKOCMCNM 54

LGCMMCIH LLKOCMCNM 59

!JFISCH IH@COLNCIH SL 65

CLMN-CG !JFISGHN 66

IH@COLNCIH !NM 36

IH@COLNCIH LPL 37

&HMNFF $HMSM AGCHCMNLNIL 80

!JFIS CHM JILNCH HL 80

LN IMNM 81HFCH HGHN SL NI IHNLIF IH@COLNCIH SL 82

!JFISCH HGHN SL 83

IF IHNLIF AHN (A) 0

!NM AMM ICHNM 88

MM LPL 42

HNLFCT I !NM 43


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IFONCIH IHNLIF LPL 42

$HMSM MNL AHN 100

!JFISCH N MN I@ IOL LGQILE 104

Redundant Configurations 4

OHHN (A) IH@COLNCIH LPLM 0

OHHN (A) MM LPLM 0

OHHN (A) IFONCIH IHNLIF LPLM 0

OHHN (A) MNL AHNM 0

Sharing the Load Configurations 137

IH@COLNCIH LPL LIRS 38

!CMNLCON IFONCIH IHNLIF LPLM 150

Disaster Recovery / Business Continuity 0

Starting and Stopping Framework Components 5

MCH NLNOJ CFM 160

MCH N HGHN SL 161

NLNCH HOFFS 163

MCH CHIQM LPC HL 176

Additional Information 5

CFHN NOJ 178

$HLC IH@COLNCIH LIOLM 182

$HLC &HMNFFNCIH LIOLM 189

NHL ICH 194

IH@COLNCIH CMNILS I 149

AMMCH CMNILS I@ IH@COLNCIH HM 198

APH !CMIHHN !NNCIH LINIIF 201

!CMMNL IPLS IH@COLNCIH 202&HNLHN LINIIF PLMCIH 6 (&P6) 0

&P6 PM. &P4 PLPCQ 227


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HGHN LGQILE !JFISGHN $OC

M NCM OC NI CHNLIO SIO NI N IHJNM H NLGCHIFIS LFPHN NI N $HMSM

LGQILE, H JLIOLM NI CHMNFF, IH@COL, H LOH HGHN LGQILE.

Deployment Planning

FH SIOL JFISGHN I@ LGQILE, CHFOCH:

&HCNCF IHMCLNCIHM

NQILE INCIHM

&HMNFFNCIH ILEMN

Deploying Framework

!JFIS HGHN LGQILE, CHFOCH:

!JFISGHN PLPCQ

LLKOCMCNM

IH@COLNCIH SLHGHN SL

Redundant Configurations

!JFIS C PCFCFCNS (A) HGHN

LGQILE IGJIHHNM:

A IH@COLNCIH LPLM

A MM LPLM

A IFONCIH IHNLIF LPLM

A MNL AHNM

Sharing the Load Systems

!JFIS CMNLCON IGJIHHNM:

IH@COLNCIH LPL LIRCM!CMNLCON IFONCIH IHNLIF LPLM


LGQILE !JFISGHN $OC 4


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Disaster Recovery/Business

Continuity

OMN !CMMNL IPLS ALCNNOL

IL &H@ILGNCIH H IH@COLNCIH INM

Starting and Stopping

Framework Components

MCH NLN CFM

MCH N HGHN SL

NLNCH HOFFS

MCH CHIQM LPC HL

Additional Information

CFHN NOJ

$HLC !JFISGHN H ICH LIOLM

IH@COLNCIH LPL CMNILS I

CMNILS I@ IH@COLNCIH HM NCFCNS

AONIGNC !CMIHHN !NN LINIIF (A!!)

&HNLHN LINIIF PLMCIH 6 (&P6)




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AION $HMSM LGQILE

$HMSM LGQILE CM GHNILS JLN I@ HS $HMSM-M CHNLNCIH

GHGHN MSMNG. &N JLIPCM @OHNCIHM LKOCL @IL N HILGF IJLNCIH I@ HS $HMSMMIFONCIH:

W IH@COLNCIH HNLFCTM JLIMMCH H MNIL I@ FF N N LKOCL @IL $HMSM

MIFONCIHM NI QILE QCNCH JLNCOFL HPCLIHGHN.

W AMM IHNLIF MNM H PLC@CM OMLM' JLGCMMCIHM @IL MM NI, H GHCJOFNCIH

I@, MIFONCIH @OHNCIHM H N.

W IFONCIH IHNLIF MNLNM H MNIJM MIFONCIHM H GIHCNILM NCL MNNOM.

W AFLG LIMMCH @CHM H GHM IHCNCIHM LCNCF NI N IJLNCIH I@

MIFONCIHM.

W LIOFMIINCH IMNM OML-ILCHN, OHC@C FICH MSMNG QCN PH

MNIL, MILNCH, H PCQCH JCFCNCM.

W OFN HGHN ONIGNCFFS NNM H ILLNM MCNONCIHM NN GCN OM

IJLNCIHF JLIFGM CH MIFONCIHM.

W RNLHF &HNL@M HF IGGOHCNCIH QCN PLCNS I@ NFJIHS MSMNGM H

NM GHGHN MSMNGM (!B).

W ANN !N !CMNLCONCIH MOJJILNM N CMNLCONCIH I@ OMCHMM N NN NI

CHNLNCIHM, QCNCH H LIMM MIFONCIHM.

Architecture

$HMSM LGQILE IHMCMNM I@ @CP FSLM (M N @COL FIQ). &H MIJCMNCN

IH@COLNCIHM OMCH HGHN SL @OHNCIHFCNS, FSL JHM IH N FSLM

FIQ CN NI QILE JLIJLFS.

W IH@COLNCIH SLJLIMMM H MNILM FF N N LKOCL @IL LOHHCH

$HMSM MIFONCIHM CH JLNCOFL HPCLIHGHN; CN HINC@CM FCHNM I@ HS IH@COLNCIH

HM. IH@COLNCIH SL FMI IHNLIFM OML MM NI MIFONCIH'M @OHNCIHM

H N.

W HGHN SLIHNLIFM N MNLNOJ H MNNOM I@ MIFONCIHM, FICH I@

GCHNHH PHNM, HLNCIH H JLIMMCH I@ FLGM, H GHGHN I@JJFCNCIH @CFOLM.

W ML &HNLNCIH SLJLIPCM IGJLHMCP OML CHNL@ NI IH@COL,

GIHCNIL, H IHNLIF N GHGHN HPCLIHGHN.

W C SLHFM $HMSM MIFONCIHM NI IGGOHCN LIMM GC,

CHFOCH NLCNCIHF NFJIHS MSMNGM, IC IPL & (&), -GCF, H N .

AION $HMSM LGQILE ALCNNOL



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CM FSL FMI JLIPCM N GHCMG NI CMNLCON CHNLNCIH-LFN OMCHMM

N QCNCH H LIMM MIFONCIHM.

W LPCM SLHLNM N MNNCMNCF N OM @IL CHNLNCIH JLIMMCH H

IHNN HNL LJILNCH.

$HMSMLGQILE

ALCNNOL

&GJILNHN

A $HMSM CHMNFFNCIH JHM IH $HMSM CHM

JILNCH HL (), HIN MIQH CH N CLG,

@IL FCHM IHNLIF.

Configuration Layer

Functionality

IH@COLNCIH SL JLIPCM:

W HNLFCT IH@COLNCIH N JLIMMCH H MNIL @IL IH-NCG HNLS I@ HS

CH@ILGNCIH ION IHNN HNL HNCNCM NN HS HOGL I@ JJFCNCIHM LKOCL NI

@OHNCIH CH JLNCOFL OMCHMM HPCLIHGHN. AHS HOGL I@ JJFCNCIHM H OM

NCM [email protected] AH PH, IH@COLNCIH N-CMNLCONCIH GHCMG, MI JJFCNCIHM H L

NCL IH@COLNCIH OJIH MNLNOJ H HINC@C I@ OJNM N LOHNCG QCNION MLPC

CHNLLOJNCIHM.

W IGJLHMCP N-CHNLCNS IHNLIF @OHNCIHM NN JLPHN HNLS I@ CFFICF

IH@COLNCIH N NN GCN OM MIFONCIH GF@OHNCIH.




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W APH LIHHNCIH GHGHN QC HMOLM NN JJFCNCIHM P OJ-NI-

N N @NL LMNFCMCH IHHNCIH NI IH@COLNCIH LPL.

W AMM IHNLIF @OHNCIHM NI LOFN OML MM NI MIFONCIH @OHNCIHM H N,

M IH N MM JLCPCFM MN @IL CNG.

W CTLM NI FJ OMLM NLIO N ONIGN JLIMM I@ MIFONCIH JFISGHN.W OJJILN @IL ILJCFFS CMNLCON HPCLIHGHNM.

W &HNLNCIH QCN RNLHF N MIOLM, @LIG QC SIO H CGJILN IH@COLNCIH N

NI N IH@COLNCIH !NM.

W &GJILN H RJILN I@ IH@COLNCIH N NI H @LIG N IH@COLNCIH !NM.

W OL N NLHM@L NQH $HMSM IGJIHHNM OMCH N LHMJILN SL

OLCNS () JLINIIF.

Architecture

IH@COLNCIH

SL

ALCNNOL

&H N IH@COLNCIH SL:

W IH@COLNCIH LPL JLIPCM HNLFCT MM NI N IH@COLNCIH !NM,

M IH JLGCMMCIHM NN MOJL GCHCMNLNILM H MN @IL HS OML NI HS

IH@COLNCIH IDN. IH@COLNCIH LPL FMI GCHNCHM N IGGIH FICF

CHNLCNS I@ IH@COLNCIH N H HINC@CM JJFCNCIHM I@ HM G NI N N.

JNCIHFFS, SIO H LOH IH@COLNCIH LPL CH LIRS GI NI MOJJILN

ILJCFFS CMNLCON HPCLIHGHN. ( ILJCFFS CMNLCON LCNNOL

CM GIL IGJFR NH MIQH CH N CLG.)

W $HMSM AGCHCMNLNIL, JLN I@ N ML &HNL@ SL, JLIPCM OML-@LCHFS

CHNL@ @IL GHCJOFNCH N IHNN HNL IH@COLNCIH N NN MIFONCIHM OM

H @IL MNNCH OML JLGCMMCIHM @IL MIFONCIH @OHNCIHM H N.

W IH@COLNCIH !NM MNILM FF IH@COLNCIH N.

LHCH




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PL , FN, IL GIC@S HS N CH N

IH@COLNCIH !NM, RJN NLIO JJFCNCIHM

PFIJ S $HMSM, IL NLIO JJFCNCIHM

CHMNLOGHN QCN N $HMSM IH@COLNCIH LPLJJFCNCIH JLILGGCH CHNL@ (A&). &@ SIO P

IGJFFCH LMIHM @IL MMCH N NM CLNFS,

IHMOFN $HMSM OMNIGL L @IL SIO I MI.

W $HMSM AGCHCMNLNIL RNHMCIH MIFONCIH JFISGHN @OHNCIHFCNS ONIGNM

JFISGHN H OJL. CM @OHNCIHFCNS FMI HFM MIFONCIH-MJC@C N

CHNLCNS.

W IH@COLNCIH IHPLMCIH CTL () (HIN MIQH CH N CLG) JLIPCM OML-

@LCHFS CHNL@ @IL GCLNCH $HMSM IH@COLNCIH N NI N GIMN LHN N

@ILGN. !NM GCLNCIH CM IJNCIHF, ON LKOCL C@ SIO QHN NI NE PHN I@N GIMN LHN @NOLM I@ HGHN LGQILE. NLNCH CH LFM 8.1.3,

FMI HFM SIO NI GCLN N IH@COLNCIH !NM NI GOFNC-FHO @ILGN

OMCH -8, H NI GCLN MCHF-NHHN (HNLJLCM) IH@COLNCIH !NM NI

CLLCF GOFNC-NHHN NM. @L NI N $HMSM CLNCIH $OC @IL GIL

CH@ILGNCIH ION .

Management Layer

Functionality

HGHN SL JLIPCM:

W HNLFCT MIFONCIH IHNLIF H GIHCNILCH, CMJFSCH N LF-NCG MNNOM I@ PLS

IH@COL IFONCIH IDN, H NCPNCH H NCPNCH MIFONCIHM H MCHF

JJFCNCIHM, CHFOCH OML-@CH MIFONCIHM.

W HNLFCT FICH NN LILM JJFCNCIHM GCHNHH PHNM. OHC@C FI

@ILGN HFM MS MFNCIH I@ LKOCL FI LILM H HNLFCT FI MNIL @IL

IHPHCHN MM H MIFONCIH-FPF NLIOFMIINCH. HNLFCT FICH FMI

FFIQM SIO NI NLE CHCPCOF CHNLNCIHM, OCN NCPCNCM CH SIOL IHNN HNL, HMNIL FLG CMNILS.

W FRCF FLG MCHFCH NN NLCLM FLGM M IH JJFCNCIH GCHNHH

PHNM, MSMNG JL@ILGH JLGNLM, IL CGJF NQILE HGHN LINIIF

() NLMIFM. AFLGM L IGGOHCN NI $HMSM AGCHCMNLNIL H H

QLCNNH NI MSMNG FIM. IO H IH@COL N MSMNG NI IHPLN FLGM CHNI

NLJM H MH NG M -GCFM NI MJC@C &HNLHN LMM. ( FNNL




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ONIGNCFFS HFM JCH HINC@CNCIHM.) HGHN SL ONIGNCFFS

MMICNM FLGM QCN N MIFONCIHM NS @@N H MNILM FLGM M NCP

IHCNCIHM CH N MSMNG OHNCF NS L CNL LGIP S HINL GCHNHH PHN

IL FL S N OML.

W OFN-GHGHN @OHNCIHM, IHMCMNCH I@ NNCIH, CMIFNCIH, H ILLNCIH I@JJFCNCIH @CFOLM. IL HIH-LOHHN IH@COLNCIHM, N HGHN SL

ONIGNCFFS LMNLNM JJFCNCIHM NN @CF. IL LOHHN IH@COLNCIHM, NCM FSL

MOJJILNM MQCNIPL NI N MNHS JJFCNCIHM H FMI ONIGNCFFS LMNLNM

JJFCNCIHM NN @CF.

W BOCFN-CH MOJJILN @IL IN FLG JLIMMCH H N RH QCN H

-IGJFCHN HNQILE GHGHN MSMNG (). AM LMOFN, SIO H CHNLN

NCL-JLNS QCN $HMSM MSMNG NI MLP M H H-OML CHNL@ @IL

IHNLIF H GIHCNILCH @OHNCIHM H @IL FLG MCHFCH @OHNCIHM.

W &HCPCOF IMN GIHCNILCH, CHFOCH H GGILS OM LILM H

CH@ILGNCIH ION LOHHCH JLIMMM H MLPCM.

W OJJILN @IL ILJCFFS CMNLCON HPCLIHGHNM.

W OJJILN @IL N LGIN JFISGHN I@ $HMSM IGJIHHNM, M JL@ILG CH

$HMSM AGCHCMNLNIL RNHMCIH.,

Architecture

HGHN

SL

ALCNNOL

&H N HGHN SL:

W IF IHNLIF AHN (HIN MIQH CH N CLG), FIN IH PLS IMN NN N

HGHN SL IHNLIFM H/IL GIHCNILM, CM OM NI MNLN H MNIJ JJFCNCIHM,

NN JJFCNCIH @CFOLM, H IGGOHCN JJFCNCIH LIFM CH LOHHS IHNRN. IF IHNLIF AHN &HMNFFNCIH E (&) FMI CHFOM LGIN JFISGHN

HN (HIN MIQH CH N CLG), L@LL NI M N Genesys Deployment Agent,

NN CM OM NI JFIS $HMSM &M LGINFS.

W MM LPL JLIPCM HNLFCT JLIMMCH H MNIL I@ PLS JJFCNCIH'M

GCHNHH PHNM. PHNM L MNIL M FI LILM CH N HNLFCT I

!NM QL NS L PCFF @IL @OLNL HNLFCT JLIMMCH. MM




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LPL FMI EM @IL FI PHNM IH@COL NI NLCL FLGM. &@ CN NNM GN, CN

MHM N FLG NI IFONCIH IHNLIF LPL @IL CGGCN JLIMMCH.

W IFONCIH IHNLIF LPL CM N JLIMMCH HNL I@ N HGHN SL. &N OMM

IF IHNLIF AHNM NI MNLN MIFONCIH IGJIHHNM CH N JLIJL ILL, GIHCNIL NCL

MNNOM, H JLIPC LMNLN IL MQCNIPL CH M I@ JJFCNCIH @CFOL. IFONCIHIHNLIF LPL FMI CHFOM @IOL ONCFCNCM NN JLIPC N CFCNS NI L@OFFS MNIJ -

LPLM, HF -LPL MNOE FFM, MH FI GMMM IH F@ I@ JJFCNCIHM,

H RH CH@ILGNCIH QCN IFONCIH IHNLIF LPL. M ONCFCNCM H

CHMNFF QCN IL QCNION IFONCIH IHNLIF LPL.

W $HMSM AGCHCMNLNIL, ML &HNLNCIH SLIGJIHHN, CMJFSM N MNNOM I@

FF CHMNFF $HMSM MIFONCIHM H CH@ILGNCIH ION NCP FLG, HFM N

OML NI MNLN H MNIJ MIFONCIHM IL MCHF JJFCNCIHM (CHFOCH NCL-JLNS

JJFCNCIHM), H HFM PH MFNCIH H PCQCH I@ GCHNHH FIM.

W HNLFCT I !NM (FMI FF N I !NM) MNILM FF JJFCNCIH

FI LILM, CHFOCH CHNLNCIH-LFN LILM, FLG CMNILS LILM, H OCN

LILM.

W $HMSM MNL AHN (H IJNCIHF IGJIHHN HIN MIQH CH N CLG)

JLIPCM H CHNL@ NQH N HGHN SL H H -IGJFCHN

. &N CM LKOCL NI MOJJILN CLIMI@N JLNCIHF HL () NHIFIS,

H IJNCIHF NI MOJJILN MNL AHN IL NCL-JLNS AHN JLINIIF-IGJFCHN

GMNL HN.

User Interaction Layer

Functionality

ML &HNLNCIH SL JLIPCM HNLFCT Q-M @OHNCIHFCNS H CHNL@M @IL

N @IFFIQCH:

W !JFISGHN I@ $HMSM IGJIHHNM NI HS IGJONL IH N HNQILE OMCH N

$HMSM !JFISGHN AHN ( HGHN SL IGJIHHN). NLNCH CH LFM

8.5, NCM @OHNCIHFCNS CM JLN I@ $HMSM AGCHCMNLNIL RNHMCIH.

W IH@COLNCIH, GIHCNILCH, H IHNLIF I@ JJFCNCIHM H MIFONCIHM.

OLLHNFS, $HMSM AGCHCMNLNIL H CNM RNHMCIH CM N IHFS IGJIHHN CH N ML&HNLNCIH FSL.




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Architecture

ML &HNLNCIH

SL

ALCNNOL

&H N ML &HNLNCIH SL:

W LIQML-M $HMSM AGCHCMNLNIL CHFOM IGJLHMCP OML CHNL@

NI IH@COL, GIHCNIL, H IHNLIF N GHGHN HPCLIHGHN.

W HGHN LPL:

Z IGGOHCNM QCN IH@COLNCIH LPL ( IH@COLNCIH SL IGJIHHN)

NI RH IH@COLNCIH CH@ILGNCIH.

Z IGGOHCNM QCN IFONCIH IHNLIF LPL ( HGHN SL

IGJIHHN) NI RH MNNOM, IJLNCIHM, H IHNLIF CH@ILGNCIH.

Z M FIM @LIG N HNLFCT I !NM ( HGHN SL

IGJIHHN).

Z LIPCM Q MLPCM @IL N LIQML-M $HMSM AGCHCMNLNIL.

W !JHCH IH N MIFONCIHM JFIS CH N MSMNG, N HGHN LPLGS FMI IGGOHCN QCN INL E H MLPLM NI LNLCP MIFONCIH-MJC@C

CH@ILGNCIH.

Media Layer

Functionality

C SL JLIPCM:

W &HNL@M NI IGGOHCNCIH GC.

W !CMNLCONCIH I@ CHNLNCIH-LFN OMCHMM N QCNCH H LIMM MIFONCIHM.




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Architecture

C SL

ALCNNOL

&H N C SL:

W &HNLNCIH LPL JLIPCM H CHNL@ QCN &HNLHN GC FCE -GCF H Q

IGGOHCNCIHM. -LPL JLIPCM H CHNL@ QCN NLCNCIHF NFJIHS MSMNGM.W -LPLM JLIPC H CHNL@ QCN NLCNCIHF NFJIHS MSMNGM.

W -LPLM @IL & IFONCIHM JLIPC H CHNL@ QCN I& NFJIHS MSMNGM.

AFF I@ NM MLPLM IGGOHCN CHNLNCIH-JLIMMCH LKOMNM @LIG N $HMSM

MIFONCIHM NI N GC PCM H CMNLCON CHNLNCIH-JLIMMCH PHNM CH N IJJIMCN

CLNCIH. S FMI GCHNCH N OLLHN MNN I@ CHNLNCIH H FF N OMCHMM N

IFFN ION CHNLNCIH OLCH JLIMMCH MNM. M MLPLM CMNLCON NN

N NI FF N JJFCNCIHM NN JLNCCJN CH JLIMMCH N CHNLNCIH. S H FMI

NLHM@L NN N LIMM GOFNCJF CHNLNCIH-JLIMMCH MCNM.

AHINL C SL IGJIHHN, I !CMNLCONCIH LPL (!), HIN MIQH CH N CLG,

CHLMM MSMNG MFCFCNS H PCFCFCNS.

Services Layer

Functionality

LPCM SL JLIPCM:

W IHPLMCIH I@ PHNM LFN NI GHGHN I@ MCHF CHNLNCIHM CHNI MNNCMNCF

N, QC CM NH OM @IL CHNLNCIH JLIMMCH H IHNN HNL LJILNCH.




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Architecture

LPCM SL

ALCNNOL

NN LPL NLEM LF-NCG MNNM I@ CHNLNCIH GHGHN LMIOLM H IFFNM

MNNCMNCM ION IHNN HNL JL@ILGH. $HMSM MIFONCIHM OM N MNNCMNCF N NI

GIL intelligentlyGH LF-NCG CHNLNCIHM. LIO $HMSM JILNCH, SIO H OM

N N NI HLN LF-NCG H CMNILCF IHNN HNL LJILNM.

Framework Connections

@IFFIQCH CLG MIQM IHHNCIHM NN LGQILE IGJIHHNM MNFCM NI

INL H NI MIFONCIHM.

LGQILE

IHHNCIHM

IPv6 SupportAFF LGQILE MLPL IGJIHHNM MOJJILN &P6, RJN @IL N @IFFIQCH:

W H INCHCH NHCF FCHMM IHHNCH NI N FRN FCHM MLPL, FF

LGQILE MLPLM MOJJILN &P6 IH IHFS N 5 64-CN H CHIQM 2008

64-CN IJLNCH MSMNGM.

AION $HMSM LGQILE LGQILE IHHNCIHM



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IL GIL CH@ILGNCIH ION &P6, M &HNLHN LINIIF PLMCIH 6 (&P6) H &P6 PM. &P4

PLPCQ.

New in This Release

B@IL SIO @GCFCLCT SIOLMF@ QCN N $HMSM LGQILE LCNNOL H @OHNCIHFCNS,

HIN N @IFFIQCH GDIL HM NN QL CGJFGHN CH N 8.5 LFM I@ LGQILE,

H N MIOLM NN MLC NG CH NCF.

New in Release 8.5.0

General Features

W Recommendations for Disaster Recovery: &@ HNOLF, GH-G, IL OHCHNH

PHN IOLM N N GCH MCN, @ILCH IH@COLNCIH LPL, IFONCIH IHNLIF LPL

(), H MM LPL NI @CF, $HMSM HIQ LIGGHM GOFNC-MCN

JFISGHN GIF NI GCHNCH IJLNCIHM. !CMMNL IPLS/BOMCHMM

IHNCHOCNS.

W Enhanced Migration: CLNCIH I@ HGHN LGQILE IGJIHHNM CM

CGJLIP, HFCH N OJL NI IOL QCN GCHCGF IQHNCG H CGJN NI N

JLIONCIH HPCLIHGHN. @L NI N ''$HMSM CLNCIH $OC'' @IL GIL

CH@ILGNCIH.

W Logging Resilience: LINNFCH H JJFC NI FI IONJONM, CHFOCH NHNLFCT I, NI JLPHN FI KOO @LIG LIQCH NI MCT NN IOF CGJN

HILGF IJLNCIH I@ H JJFCNCIH.

W OJJILN @IL HQ !NM HGHN SMNGM H HQ PCLNOF JFN@ILG. IL

OJN CH@ILGNCIH ION MOJJILN IJLNCH MSMNGM, !NM HGHN

SMNGM (!B), H CLNOF CHM, M N Genesys Supported Operating

Environment Reference Guide.

Configuration Layer

W Improved Database Access: !B LPL CM HI FIHL LKOCL @IL MM NI N

IH@COLNCIH !NM. @L NI N Framework 8.5 Database Connectivity

Reference Guide @IL GIL CH@ILGNCIH.

AION $HMSM LGQILE Q CH CM FM



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&GJILNHN

&@ SIO QCFF OMCH N IH@COLNCIH IHPLMCIH

CTL NI IHPLN SIOL IH@COLNCIH !NM, SIO

MNCFF H !B LPL @IL N IHPLMCIH.

W Licensing Enhancements: B@IL IH@COLNCIH LPL MNLNM @IL N @CLMN NCG, CN

HIQ EM H IH@CLGM NN N FCHM @CF CM PFC. CM MNJ IM HIN LKOCL HS

HQ FCHM IL FCHM @CF; N RCMNCH FCHM @CF CM MCGJFS E @IL PFCCNS. &H

CNCIH, $HMSM CHM JILNCH HL () CM HIQ MOJJILN; CN QILEM QCN

IH@COLNCIH LPL NI HMOL NN FF JJFCNCIHM P PFC FCHM @IL NS

H CHMNFF H MNLN. @L NI CHMCH LLKOCMCNM @IL GIL CH@ILGNCIH.

W Language Pack Support for Localization of Configuration Layer: IH@COLNCIH

LPL FFIQM SIO NI CHMNFF FHO JEM NI HF MOJJILN I@ JLNCOFL

FHO CH QC GMMM L CMJFS. @L NI N IOGHNNCIH QCN SIOL

HO EM @IL GIL CH@ILGNCIH.

W Improved handling of Business Attributes: Q IH@COLNCIH IJNCIHM P H

CHNLIO NI IHNLIF N RCMNH I@ FS PFOM I@ CSJ OMCHMM

NNLCONM, H N ONIGNC CHLCNH I@ FS OMCHMM NNLCONM QH LNCH

HQ NHHNM.

W Extended audit trail of configuration changes: IH@COLNCIH LPL HIQ MOJJILNM

H RNH OCN NLCF I@ FF HM CH N IH@COLNCIH !NM, CHFOCH HQ

H JLPCIOM PFOM. A HQ ONCFCNS IONJONM LJILN I@ NCM CH@ILGNCIH QH

HMMLS. @L NI CMNILS I@ IH@COLNCIH HM @IL GIL CH@ILGNCIH.

W New types of Application configuration objects: MLM H HIQ @CH N@IFFIQCH HQ NSJM I@ AJJFCNCIH IH@COLNCIH IDNM:

Z LPL

Z ILCH LSJNI LPL

Management Layer

N ''LGQILE 8.5 HGHN SL ML'M $OC'' @IL CH@ILGNCIH ION N

@IFFIQCH HQ @NOLM NN L MJC@C NI N HGHN SL:

W Improved Database Access: !B LPL CM HI FIHL LKOCL @IL MM NI N I!NM.

W Extended Hang-up Detection: MM LPL JLIMM NL HIQ MOJJILNM

H-OJ NNCIH NQH MM LPL H N I !NM N N NL

FPF.




17/229

W Enhanced Logging: IG FI PHNM P H OJN NI JLIPC RNH

CH@ILGNCIH JJFCNCIH .

Security Features

W Extended support of Kerberos authentication protocol: IH@COLNCIH LPL

MOJJILNM LLIM @IL OML FICHM. IH@COLNCIH LPL H IJLN QCN CHIQM

ANCP !CLNILS H & ES CMNLCONCIH HNLM NI @CFCNN CHF CH-IH PC

$HMSM & JJFCNCIHM. @L NI N ''LGQILE 8.5 RNLHF AONHNCNCIH

@LH HOF'' @IL GIL CH@ILGNCIH.

W Reinforced user authentication:AFF NCP MMMCIHM L CGGCNFS CHPFCN

QH OML CM CMF CH, IL LGIP @LIG, N IH@COLNCIH !NM. @L NI

N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL CH@ILGNCIH ION OML

ONHNCNCIH GMOLM @IL SIOL MSMNG.

Retired FeaturesW !B LPL CM HI FIHL LKOCL S HGHN LGQILE. &@ SIO GOMN OM !B

LPL OM SIO L OMCH $HMSM IGJIHHNM NN L IFL H/IL I HIN

MOJJILN NCM @OHNCIHFCNS, M MCH !B LPL.

W RJN @IL IH@COLNCIH IHPLMCIH CTL, FF INL HGHN LGQILE-

LFN IH@COLNCIH H JFISGHN CTLM, CHFOCH N IH@COLNCIH &GJILN

CTL H !NM &GJILN CTL, L HI FIHL PCFF M JLN I@ HGHN

LGQILE 8.5. IQPL, GIMN L PCFF H H OM C@ H.

W CGJF DN AMM LINIIF (A) CM JLN CH HGHN

LGQILE.W OJJILN CM CMIHNCHO @IL FF PLMCIHM I@ N @IFFIQCH:

Z - H &NHCOG IJLNCH MSMNGM

Z &B &H@ILGCR H SM !B




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!JFISGHN FHHCH

ACPCH IJNCGF JL@ILGH QCN SIOL $HMSM CHMNFFNCIH LKOCLM IGJLHMCP

JFHHCH. IQ QFF $HMSM LGQILE IGJIHHNM @OHNCIH CH JLNCOFL HPCLIHGHNJHM IH HOGL I@ PLCFM, CHFOCH GIOHN I@ IGJONL GGILS, HNQILE FINCIH

I@ N JJFCNCIHM, H N MJC@C NMEM N JJFCNCIHM JL@ILG. CH@ILGNCIH CH NCM

MNCIH MLCM PLCIOM LNLCMNCM I@ LGQILE IGJIHHNM H FIIEM N IQ NS

CHNLN QCN INL H N JJFCNCIHM NS MLP. &N JLIPCM MC N H GEM

LIGGHNCIHM NN QCFF FJ SIO MFN N IJNCGF IGJIHHNM @IL SIOL MJC@C HM,

IIM IGJONL @IL IGJIHHN, H @CH N IJNCGF FINCIH @IL IGJIHHN

IH N HNQILE.

NLN SIOL JFISGHN JFHHCH S CHNC@SCH N RCMNCH NFJIHS LMIOLM CH SIOL

IHNN HNL HPCLIHGHN. H @IFFIQ N JFISGHN LIGGHNCIHM @IL

LCNNOL FSL CPH CH NQILE INCIHM @IL LGQILE IGJIHHNM.

IHMCL QNL SIO H H@CN @LIG:

W MCH N HGHN SL.

W PCH LOHHN IGJIHHNM.

W &HMNFFCH CNCIHF IH@COLNCIH LPLM CH LIRS GI.

W &HMNFFCH HOGL I@IFONCIH IHNLIF LPLM CH !CMNLCON GI.

W MCH I !CMNLCONCIH LPL.

&H CNCIH, LPCQ IFONCIH APCFCFCNS H OLCNS IHMCLNCIHM, QC L IGGIH

MJNM I@ HS $HMSM CHMNFFNCIH.

CHFFS, JLJL H CHMNFFNCIH QILEMN MOGGLCTCH SIOL IH@COLNCIH LKOCLGHNM, H

@CFF CN CH H L@L NI CN M SIO JFIS LGQILE.

Initial Considerations

IQ QFF $HMSM LGQILE IGJIHHNM @OHNCIH CH JLNCOFL HPCLIHGHN JHM IH

HOGL I@ PLCFM, CHFOCH GIOHN I@ IGJONL GGILS, HNQILE FINCIH I@ NJJFCNCIHM, H N MJC@C NMEM N JJFCNCIHM JL@ILG. CM MNCIH JLIPCM MC

N H GEM LIGGHNCIHM NN QCFF FJ SIO MFN N IJNCGF IGJIHHNM @IL SIOL

MJC@C HM, IIM IGJONL @IL IGJIHHN, H @CH N IJNCGF FINCIH @IL

IGJIHHN IH N HNQILE.

!JFISGHN FHHCH &HCNCF IHMCLNCIHM



19/229

Telephony Network DescriptionLNCH CH@ILGNCIH CM LKOCL NI JFIS LGQILE, MI JLJL MLCJNCIH I@ SIOL

NFJIHS H GC HNQILE M CMOMM CH NCM MNCIH. IO QCFF OM N @LIG NCM

MLCJNCIH QH MOJJFSCH IH@COLNCIH JLGNLM NI !JFISGHN CTLM IL QHIH@COLCH IDNM @IL SIOL IHNN HNL OMCH $HMSM AGCHCMNLNIL.

IO GOMN P N @IFFIQCH CH@ILGNCIH PCFF @IL PLS MQCN NN SIO JFH NI OM CH

SIOL CHNLNCIH GHGHN MIFONCIH:

W QCN NSJ, QC OMOFFS ILLMJIHM NI N MQCN PHIL, LH HG, H

GIF HOGL.

W LMCIH I@ N MQCN MI@NQL.

W SJ I@ & CHE (/&, .25, IL &!).

W LMCIH I@ N & CHE MI@NQL.

W &H@ILGNCIH LKOCL NI IHHN NI N & CHE (@IL RGJF, @IL /& IHHNCIH,IMN HG H JILN HOGL), CHFOCH JMMQIL, MLPC C, H INL JLGNLM

LKOCL @IL MQCN MOLCNS.

W SJM H HOGLM I@ NFJIHS PCM, FMI FF !CLNILS OGLM IL !M.

IO GS P NI IH@COL MJC@C NSJM I@ !M (@IL RGJF, IONCH ICHNM) IH

N MQCNM NI MOJJILN @OHNCIHM I@ N CHNLNCIH GHGHN MIFONCIHM.

W ICH IM NI MMCH NI HNM @IL LOHNCG MMICNCIHM NQH HNM H

NCL QILECH JFM.

W &H@ILGNCIH ION IQ N MQCN !M L LLH CHNI QILECH JFM.

W &H@ILGNCIH ION IQ !M NN FIH NI JLNCOFL MQCN H L @LIG

INL MQCNM CH GOFNC-MCN CHMNFFNCIH.

&H CNCIH, MLC SIOL IHNN HNL LMIOLM:

W IL PLS OML QI GOMN MM HS CHNLNCIH GHGHN JJFCNCIH, @CH N

@IFFIQCH JLGNLM: OHCKO GJFIS &!, OHCKO OML HG, H JMMQIL.

LIF I@ OML CH N IHNN HNL @CHM N MN I@ MM JLCPCFM @IL NCM OML CH

N MSMNG. IL GIL CH@ILGNCIH, M OLCNS IHMCLNCIHM.

W IL HNM, @CH ICH IM CH PLS MQCN N QC NS GCN QILECH.

W IL HNM, @CH MECFFM NN GCN IHMCL M LCNLC @IL @@NCP CHNLNCIH

JLIMMCH.

W IN IQ HNM L LLH CHNI LIOJM.

W !C IQ NI LLH N QILECH JFM CHNI LIOJM.




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Guidelines for Naming Hosts

I HMOL NN N IJLNCH MSMNGM JLIJLFS CHNLJLN IMN HGM, @IFFIQ NM OCFCHM

QH HGCH N IMN IGJONLM CH SIOL MSMNG:

1. &@ JIMMCF, OM N IMN'M ! HG.

2. &@ CN CM HIN JIMMCF NI OM N ! HG, OM N IMN'M & LMM, CH N @ILGN R.R.R.R.

IQPL, PLC@S N PCFCFCNS I@ NN & LMM S OMCH N IGGH ping IH N IGGH-FCH @IL MNLNCH N CHMNFFNCIH JLIMM.

Configuration Environments

$HMSM JLIPCM CNM MI@NQL NI NQI NSJM I@ IGJHCM:

W IGJHCM NN IQH NCL NFJIHS KOCJGHN H OM CN @IL NCL IQH HM.

W IGJHCM (MO M MLPC JLIPCLM) NN GE NCL NFJIHS KOCJGHN

PCFF NI INL IGJHCM.

A MCHF $HMSM IH@COLNCIH HPCLIHGHN H OM NI LMM N HM I@ IN I@

NM NSJM I@ IGJHCM. IO MNFCM NN IH@COLNCIH HPCLIHGHN, FF Hierarchical

Multi-tenant, QH SIO LN N IH@COLNCIH !NM MNLONOL OLCH N IH@COLNCIH

SL CHMNFFNCIH.

Hierarchical Multi-Tenant

CLLCF GOFNC-NHHN IH@COLNCIH HPCLIHGHN MLPM N HM I@ IGJHS,

NSJCFFS MLPC JLIPCL, GECH CNM NFJIHS KOCJGHN PCFF NI INL IGJHCM.

I, NCM IH@COLNCIH HPCLIHGHN FMI MLPM N HM I@ PLS IGJHS OMCH N

MLPC. &H NCM HPCLIHGHN, IH@COLNCIH CH@ILGNCIH ION N LMIOLM NN L GH

RFOMCPFS S N MLPC JLIPCL CM PCMCF IH N MLPC JLIPCL MC IHFS. HFS

JLMIHHF @LIG N MLPC JLIPCL IGJHS H LCMNL N HNCNCM NN JLIPC N

NHCF @IOHNCIH @IL MNNCH OJ N & MLPCM, MO M MQCNCH I@@CM, N HNQILE

IMNM, H & JJFCNCIHM. M LMIOLM GS ML S MIG IL FF I@ NIGJHCM OMCH N MLPC ("HHNM"). LMIOLM I@ N CHCPCOF IGJHCM, MO

M OML IOHNM, HN LIOJM, IONIOH GJCHM, H MI @ILN, L IH@COL

MJLNFS S N JLMIHHF I@ NM IGJHCM. CM IH@COLNCIH CM PCMCF IHFS NI NN

IGJHS'M OMLM.




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CM HLF MNLONOL H RNH NI H OHFCGCN HOGL I@ FSLM. MLPC

JLIPCL H JLIPC CNM MLPCM HIN IHFS NI IGJHCM NN OM CNM MLPCM CLNFS (M

RCMN JLCIL NI LFM 8.0), ON NI INL IGJHCM, MO M LMFFLM, QI CH NOLH MFF NIM

MLPCM NI INL IGJHCM. OMNIGLM I@ NM LMFFLM H, CH NOLH, CLN OMLM

H JLJM INL LMFFLM. CM CLLCF FSLCH H @LIG IH NI H OHFCGCNHOGL I@ FPFM. HHNM NN JLIPC MLPCM NI INL NHHNM L FF JLHN NHHNM;

NIM NN OM NM MLPCM L FF CF NHHNM. L@IL, MCHF HHN IDN H

JLHN, CF, IL IN.

CM MNLONOL H FMI MOJJILN MCHF-NHHN, ILEnterprise, HPCLIHGHN, S IH@COLCH

N JL-@CH HPCLIHGHN NHHN. AM H FNLHNCP, MCHF-NHHN IH@COLNCIH LPL

H JFIS, ON $HMSM MNLIHFS LIGGHM CHMN NCM @IL HQ JFISGHNM. &@

SIO L FLS LOHHCH MCHF-NHHN HPCLIHGHN, L@L NI N ''$HMSM CLNCIH $OC''

@IL CH@ILGNCIH ION IHPLNCH CN NI CLLCF GOFNC-NHHN HPCLIHGHN QCN IHFS IH

NHHN.

&GJILNHN

LCIL NI LFM 8.0, N CLLCF GOFNC-NHHN

HPCLIHGHN QM EHIQH M N GOFNC-NHHN

HPCLIHGHN, OM N FNNL QM FCGCN NI IH

FSL I@ CLLS. &H LFM 8.0 H FNL, N NQI

NLGM L OM CHNLHFS, ON FQSM L@L NI

CLLCF GOFNC-NHHN HPCLIHGHN.

Recommendations for Large Configuration Environments

$HMSM @CHM FL IH@COLNCIH HPCLIHGHN M IH CH QC N IH@COLNCIH

!NM MNILM 50,000 IL GIL IH@COLNCIH IDNM. $HMSM MNLIHFS LIGGHM NN

SIO IHMCL NM OCFCHM QH IJLNCH QCNCH FL IH@COLNCIH HPCLIHGHN:

W M $HMSM AGCHCMNLNIL H INL IH@COLNCIH LPL FCHNM QCN MJCF L,

NI JLPHN FICH JLIFGM. IL RGJF, LN OML IOHNM QCN C@@LHN

IH@COLNCIH MM JCFCNCM, MI NN IHNN HNL MN@@ H FI CH NI $HMSM

AGCHCMNLNIL H JL@ILG IHFS NIM NMEM NS L LKOCL NI JL@ILG IPL NIH@COLNCIH IDNM @IL QC NS P JLGCMMCIHM. CM MPM $HMSM

AGCHCMNLNIL @LIG FICH FF N IDNM @LIG N IH@COLNCIH !NM.

W L L MJCF IHMCLNCIHM @IL N HOGL I@ HGHN LGQILE MLPL

IGJIHHNM H N GIOHN I@ A LKOCL S IGJIHHN NI MLP




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JLNCOFL HOGL I@ FCHNM. @L NI N "HGHN LGQILE" MNCIH I@ N

''$HMSM LQL CTCH $OC'' NI NLGCH JJLIJLCN PFOM.

W IHMCL OMCH IFL IDNM QH LNCH FL HOGL I@ IH@COLNCIH IDNM.

LIGGH HOGL I@ IH@COLNCIH IDNM JL @IFL CM OJ NI 4,000.

AHSNCH FLL MCHC@CHNFS CHLMM $HMSM AGCHCMNLNIL NCG @IL FICHIH@COLNCIH IDNM.

W H LNCH IH@COLNCIH IDNM I@ N LCJN NSJ (@IL RGJF, LIONCH

MNLNCM), EJ CH GCH NN IN N HOGL I@ LCJN IDNM H N MLCJN MCT

MCHC@CHNFS @@N N NCG CN NEM IH@COLNCIH HL NI FI N LCJN

IH@COLNCIH IDNM. &@ SIO LN FL MLCJNM, LO N HOGL I@ LCJN IDNM

CH MO@IFL NI CP H JNF FICH MJ. IL CHMNH, @IL N MLCJN-

NSJ IH@COLNCIH IDNM JJLIRCGNFS 150 B CH MCT, FCGCNCH N HOGL I@ MLCJN-

NSJ IDNM NI 30 JL MO@IFL OLHNM H JNF FICH MJ.

W H LNCH FL HOGL I@ IH@COLNCIH IDNM I@ N AHN ICH NSJ,

MMCH NG NI ML IH@COLNCIH IDNM M SIO LN N FICHM. H N

IH@COLNCIH !NM IHNCHM NII GHS OHMMCH HN FICHM, $HMSM

AGCHCMNLNIL NEM FIH NCG NI IJH N AHN ICH LIQM CFI IR @LIG N

IH@COLNCIH N IL N LMIH LIJLNCM CFI IR. I OLHN H JNF

FICH MJ, EJ N HOGL I@ OHMMCH AHN ICH IDNM FIQ 1000 JL

HHN IDN.

W IL FF IH@COLNCIH IDNM, I HIN MNIL FL GIOHNM I@ N M NRN JLIJLNCM CH

H IDN'M AHHR, OHFMM CN CM RJFCCNFS LKOCL S $HMSM JJFCNCIHM.

Using National Languages

Single-language Environments

@OFN (FS) JFISGHN I@ $HMSM MI@NQL H MOJJILN IHFS IH FHO CH

CNCIH NI HFCM QCN QC NI JLIMM N H CMJFS GMMM. $HMSM LIGGHM

NN SIO MFN IH FHO @IL SIOL CHMNFFNCIH, H OM NN FHO LIMM FF

IGJIHHNM H NMM.

Multi-language Environments

-8 N HICH HFM MSMNG NI QILE QCN GOFNC-FHO N NN CM HI

QCN -8. CM MOJJILN JJFCM NI FF MNLCH @CFM I@ FF IH@COLNCIH IDNM, QCN MIG

RJNCIHM HIN FNL CH NCM MNCIH.

CM @OHNCIHFCNS CM IJNCIHF, H GOMN HF NI NE @@N.




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LHCH

IO GOMN OM MJLN MN I@ CHCNCFCTNCIH MLCJNM NI

HF GOFNC-FHO GI QH LNCH N

NM, @IFFIQCH N MNOJ I@ N IH@COLNCIH @CF

IJNCIH @IL GMNL IH@COLNCIH LPLM.

IO H JL@ILG H IDN ML I@ N HI CH -8, OMCH N MNHL QCFL

MSGIFM, QCN ML N MOJJFC S -8. ML JLGNLM, CH -8, L

IGJL QCN N N. AFF @CFM NN L MLF QCN HIH--8 N L MLF

QCN N -8 N.

I IH@COL SIOL MSMNG NI MOJJILN GOFNCJF FHOM, MNCM@S N NM JLLKOCMCNM,

NH @IFFIQ N MNJM CH !JFISCH N IH@COLNCIH SL, NECH HIN I@ N MJCF

LKOCLGHNM NI MOJJILN -8.

Framework Support for UTF-8

LGQILE MOJJILNM -8 HICH I@ N @IFFIQCH:

W IMN IH@COLNCIH @CFM (RJNCIHM FIQ)

W IFONCIH IHNLIF LPL FLG HGM, GMMM, H CMJFS NLI@

W IHNHN I@ FI GMMM CH MM LPL H CH N HNLFCT I !NM

W -8 CHCNCFCTNCIH I@ N IH@COLNCIH !NM H N I !NM

LGQILE IM HIN MOJJILN -8 HICH I@ N @IFFIQCH CNGM; NS GOMN CH A&&.

W GM I@Application IDNM

W IGGH-FCH LOGHNM MJC@C OLCH IH@COLNCIH CH N Start Info MNCIH

W IGGH-FCH LOGHNM OM S GFG H FIONCFCNS

W IF IH@COLNCIH @CF OM S IH@COLNCIH LPL

W NLJM H MFL N

W !NM JLGNLM CH !NM AMM ICHNM

W IMN HGM

W !NM NF HG CH F AMM IDNMW I HGM H FI @CF HGM MJC@C CH N log IH@COLNCIH IJNCIH MNCIH

DBMS Support for UTF-8 Encoding

@IFFIQCH !B H OM QCN -8 HICH:




24/229

W !B2

W (OMM -2 HICH)

W LF

W IMNL

Converting from a non-UTF-8 Database to a UTF-8 Database

NLNCH CH LFM 8.1.3, SIO H OM N IH@COLNCIH IHPLMCIH CTL () NI

IHPLN HIH--8 IGJNCF IH@COLNCIH !NM CHNI NM NN H MNIL H

QILE QCN HI N. @L NI N ''$HMSM CLNCIH $OC'' @IL CH@ILGNCIH ION OMCH

NI IHPLN SIOL IH@COLNCIH NM.

RJN @IL N IHPLMCIH I@ N IH@COLNCIH !NM, $HMSM IM HIN INLQCM

JLIPC HS NIIFM NI MOJJILN N GCLNCIH I@ H RCMNCH NM, NN HHIN QILE QCN

-8 N, CHNI NM NH H MNIL H QILE QCN HI N. $HMSMLIGGHM NN SIO OM NIIFM H ONCFCNCM JLIPC S N !B SIO L OMCH NI I HS

MO IHPLMCIH.

LHCH

A@NL SIO P OJL NI -8, FS JJFCNCIHM

QCFF OHF NI IHHN NI IH@COLNCIH LPL, OHFMM

SIO OM N allow-mixed-encoding IH@COLNCIH

IJNCIH. @L NI N ''LGQILE IH@COLNCIH JNCIHM

@LH HOF'' @IL GIL CH@ILGNCIH ION NCMIJNCIH.

Management Framework and Solution AvailabilityCHE I@ N availabilityI@ H CHNLNCIH GHGHN MIFONCIH M N GIOHN I@ NCG NN N

MIFONCIH CM PCFF NI JLIMM HNLJLCM CHNLNCIHM. QI GDIL NILCM I@ PHNM @@N

PCFCFCNS: HM CH N IJLNCH IHCNCIHM H @CFOLM. @CLMN NILS IGCHM N

PLCIOM IJLNCIHF H GCHNHH NCPCNCM NN LKOCL NGJILLS MONIQH H LMNLN

I@ N HNCL MSMNG IL I@ IH I@ CNM IGJIHHNM. MIH NILS FM QCN N

NGJILLS CHCFCNS I@ N MIFONCIH NI JL@ILG CNM LKOCL @OHNCIHM OM I@ IJLNIL

LLILM IL MI@NQL @OFNM.

$CPH N IGJFRCNS I@ N MIFONCIH LCNNOL, LGGL NN:




25/229

W AHS CHNLNCIH GHGHN MIFONCIH LFCM IH @OHNCIHFCNS JLIPC S HOGL I@

IGJIHHNM, JL@ILGCH MJC@C NME. IPLFF PCFCFCNS I@ MIFONCIH

JHM IH N PCFCFCNS I@ I@ N IGJIHHNM CHPIFP.

W &HNLNCIH GHGHN MIFONCIHM I HIN IJLN CH CMIFNCIH. H N IHNLLS, NS

MMHNCFFS LCH NINL PLCIOM OMCHMM LMIOLM, MO M NFJIHS MQCNM,FF-JLIMMCH NFJIHS NLGCHNCIHM, NM GHGHN MSMNGM, H &HNLHN

IGGOHCNCIH MLPLM. AM MO, N CHCFCNS I@ H CHNLNCIH GHGHN MIFONCIH

NI JL@ILG CNM LKOCL @OHNCIH GS N LMOFN I@ N OHPCFCFCNS I@ H RNLHF

IGJIHHN IL MSMNG.

W $HMSM MIFONCIHM, QC IHMCMN I@ MI@NQL IGJIHHNM IHFS, IJLN IH LQL

JFN@ILGM NN LKOCL GCHNHH H NN L MODN NI @CFOLM. IL RGJF,

LOHHCH LOHHN JLIMMM IH N MG IMN GS QILE CH N JLMH I@

MI@NQL @CFOL; IQPL, CN I@@LM HI JLINNCIH C@ N IGJONL CNMF@ IL

IGGOHCNCIH FCHE NI CN @CFM. PCFCFCNS I@ MIFONCIH H HPL LNL NH

N PCFCFCNS I@ N OHLFSCH LQL JFN@ILG.

$HMSM LGQILE CM MCH NI GCHCGCT N CGJN IH MIFONCIH PCFCFCNS

MMICN QCN IJLNCIHF H GCHNHH NCPCNCM. BOM N IH@COLNCIH SL

OJNM MIFONCIHM ION HS IH@COLNCIH HM N LOHNCG, OHCHNLLOJN MIFONCIH

IJLNCIHM L OLHN LLFMM I@ N HOGL IL @LKOHS I@ HM G NI N

IHNN HNL HPCLIHGHN. !SHGC LIH@COLNCIH CM MNHL @NOL I@ PLS $HMSM

7.R H 8.R IGJIHHN H IM HIN LKOCL SIO NI GE HS MJCF DOMNGHNM NI HF

IH@COLNCIH MNNCHM.

IFONCIH PCFCFCNS H FMI @@N S CHNF IJLNIL LLILM, OHONILCT NCIHM,

IL NCIHM NN L LLC ION CH FMM NH MECFF@OF GHHL. N CHNLCNS LOFMCGJFGHN CH N IH@COLNCIH SL LNFS LO LLILM I@ N @CLMN NSJ. MC

CHNLCNS LOFM IGGIH LIMM FF MIFONCIHM L MOJJILN S IH@COLNCIH LPL, H

NL@IL H@IL LLFMM I@ N NSJ I@ FCHN JJFCNCIH NLIO QC N N CM

GH. IL PH CHNLCNS LOFM MJC@C NI JLNCOFL MIFONCIH L CGJFGHN CH

N MIFONCIH QCTLM. $HMSM LIGGHM NN SIO OM QCTLM @IL N CHCNCF JFISGHN I@

MIFONCIHM H GDIL IH@COLNCIH OJNM CH N IOLM I@ MIFONCIH IJLNCIH.

IFONCIH PCFCFCNS H FMI CGJN S N IOLLH I@ CMMNL, HNOLF I@ GH-

G, NN OMM H HNCL MCN NI I IQH. !CMMNL IPLS/BOMCHMM IHNCHOCNS @IL

HQ !CMMNL IPLS LCNNOL NI JLPHN JLGHHN @CFOL I@ HGHN

LGQILE CNMF@ OM I@ N FIMM I@ N HNCL MCN.

$HMSM LGQILE FMI JLIPCM IGJLHMCP MN I@ MM IHNLIF @OHNCIHM NN

FJ GCHCGCT N LCME I@ @CFOLM MMICN QCN OHMECFF IL OHONILCT IJLNIL NCIHM.

IL GIL CH@ILGNCIH ION NM @OHNCIHM, M OLCNS IHMCLNCIHM.




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CHFFS, NI LO N CGJN IH MIFONCIH IJLNCIHM, MOF FF IJLNCIHF H

GCHNHH NCPCNCM NN CLNFS @@N MSMNG PCIL @IL I@@-JE IOLM, QH MIFONCIHM

IJLN N GCHCGOG FIM.

Faults-CHNF H OHJFHH PHNM OMCH MSMNG NI @CF-JLMHN N CMNFFH NI MIFONCIH PCFCFCNS. @OHNCIHM NN NN, CMIFN, H ILLN PLCIOM NSJM

I@ @OFNM L JLNFS CHILJILN CHNI PLS $HMSM IGJIHHN H JLNFS CGJFGHN CH

N HGHN SL I@ N $HMSM LGQILE. @L NI N ''LGQILE 8.5

HGHN SL ML'M $OC'' @IL GIL CH@ILGNCIH ION N PLCIOM @OFN-NNCIH

GHCMGM CGJFGHN CH $HMSM MI@NQL.

Communication Session Failures

&H CMNLCON CHNLNCIH GHGHN MIFONCIH, IGJIHHNM GOMN IGGOHCN

IHNCHOIOMFS QCN INL H QCN MIG RNLHF LMIOLM. A IGGOHCNCIH MMMCIH

QCN LKOCL LMIOL H @CF @IL HS I@ NM LMIHM:

W CFOL I@ N LMIOL CNMF@

W LIFG QCN N LQL QL N LMIOL CM FIN

W NQILE IHHNCPCNS JLIFG NQH N NQI JICHNM

W IL NLGCHNCIH I@ N IHHNCIH NN M HIN MIQH HS NCPCNS @IL MJC@C

GIOHN I@ NCG

AHS NCG MIFONCIH IGJIHHN HHIN IGGOHCN QCN LKOCL LMIOL, N MIFONCIH

GS HIN F NI JL@ILG CNM LKOCL @OHNCIH.

A@NL @CFOL CM NN, N @OFN ILLNCIH JLIOL HILGFFS IHMCMNM I@ LJN

NNGJNM NI LCH MM NI CNL N LMIOL CH KOMNCIH IL NI LOHHN LMIOL, C@

IH CM PCFF.

OHLFSCH IGGOHCNCIH JLINIIF CM NSJCFFS KOCJJ QCN @OHNCIHM NN GIHCNIL

IJH IGGOHCNCIH MMMCIHM. H @CFOL CM NN, N IGGOHCNCIH MI@NQL

MCHFM H HILGF IHCNCIH NI N CHNLNCH JLIMMM. CM NNCIH GHCMG CM @OFFS

MOJJILN CH N $HMSM MIFONCIH, QIM IHHNCIH FSL NLHMFNM MSMNG GMMM CHNI

JJLIJLCN PHNM IH N JJFCNCIH FPF.

IQPL, IGGOHCNCIH JLINIIFM I HIN FQSM JLIPC KON NNCIH NCGM.

/& MNE, @IL RGJF, GS NE MPLF GCHONM NI LJILN @CFOL MMICN QCN

LQL JLIFG (MO M QH IGJONL IM IQH IL F CM CMIHHN). CM

FS JLMHNM MLCIOM FFH NI N PCFCFCNS I@ HS CHNLNCIH GHGHN

MIFONCIH.




27/229

Software Exceptions

A software exception CM H CHNLLOJNCIH CH N HILGF @FIQ I@ JLILG OM S H CHNLHF

@N. AH IJLNCH MSMNG HLNM RJNCIHM CH LMJIHM NI CFFF IJLNCIHM NN

MI@NQL JLILG NNGJNM NI JL@ILG. A@NL HLNCH H RJNCIH, N IJLNCH MSMNG

NLGCHNM N JLIMM, QC GS GE OHPCFF FF MIFONCIHM NN OM N @OHNCIHFCNS

I@ NCM IGJIHHN.

$HMSM JLIPCM H RJNCIH-HFCH @OHNCIH NN GIHCNILM N RJNCIHM NN N

IJLNCH MSMNG HLNM. @OHNCIH NNGJNM NI JLPHN JJFCNCIH NLGCHNCIH S

MECJJCH N JLILG FIE @LIG QC N RJNCIH ILCCHN. &H GIMN MM, NCM NCIH

GIOHNM NI FIMCH IH JLIMMCH MNJ QCN LMJN NI MCHF CHNLNCIH CH @PIL I@

JLPHNCH H JJFCNCIH @CFOL.

AFNIO N @OHNCIH NNGJNM NI JLPHN JJFCNCIH NLGCHNCIH, CN MNCFF LJILNM N RJNCIHQCN N CMN JLCILCNS GLECH. CM HMOLM NN IJLNILM EHIQ ION N RJNCIH H

H NE JJLIJLCN GMOLM.

IO H IH@COL N HOGL I@ NCGM OLCH QC N @OHNCIH NLCM NI JLPHN H

JJFCNCIH @LIG @CFCH C@ CN IHNCHOM NI HLN N MG RJNCIH. &@ NCM NLMIF CM

R, N RJNCIH-HFCH @OHNCIH HIHM N LIPLS JLIOL, FFIQCH N

IJLNCH MSMNG NI NLGCHN N JJFCNCIH. CM NLGCHNCIH H NH NN H

ILLN S RNLHF @OFN-GHGHN @OHNCIHM.

BS @OFN, N RJNCIH-HFCH @OHNCIH CM HF CH HS GIH JJFCNCIH; MCR

RJNCIHM IOLLCH CH 10 MIHM QCFF HIN OM H JJFCNCIH NI NLGCHN. I HNM JLGNLM IL CMF N RJNCIH HFCH, OM ILLMJIHCH IGGH-FCH

JLGNL QH MNLNCH H JJFCNCIH.

Application Failures

A IGJFN JJFCNCIH @CFOL GS LMOFN I@ CNL H CHNLHF @N (@IL RGJF, H

CH@CHCN FIIJ) IL H RNLHF PHN (@IL RGJF, JIQL @CFOL). &N GS GHC@MN M CNL

JLIMM HIHLMJIHM IL NLGCHNCIH. SJCFFS, C@ MIFONCIH IGJIHHN MNIJM QILECH, N

MIFONCIH CM HI FIHL PCFF NI JLIMM OMNIGL CHNLNCIHM.

BOM N JJFCNCIH NN @CFM HHIN JL@ILG HS @OHNCIHM, SIO GOMN OM H RNLHF

GHCMG @IL IN NNCIH H ILLNCIH I@ @OFNM I@ NCM NSJ. &H LGQILE, N

HGHN SL CM NCM GHCMG. IL CH@ILGNCIH ION N LCNNOL H

IGJIHHNM CH N HGHN SL, M N ''LGQILE 8.5 HGHN SL ML'M

$OC''.




28/229

Configuration Server Failure Because of Memory Starvation

H IH@COLNCIH LPL LMJIHM NI FCHN LKOMNM QCN N, N LMJIHMM L MNIL

CH IH@COLNCIH LPL GGILS OHNCF NS L MHN. LN N QC NS L MH JHM

IH MPLF @NILM, MO M:

W FI IH IH@COLNCIH LPL

W HNQILE NLIOJON

W CFCNS I@ N FCHN NI LCP H JLIMM N N

&H MIG MM, N OHMHN GMMM GCN OGOFN CH GGILS. &H MPL MM, NS

IOF OGOFN NI N JICHN QL IH@COLNCIH M NI NLGCHN OHRJNFS OM CN

M OM 100% I@ GGILS.

I LMIFP NCM, SIO H CGJIM @FIQ IHNLIF S FCGCNCH IQ GO GGILS CM OM S OHMHN

GCF. H NCM FCGCN CM L, IH@COLNCIH LPL MNIJM JLIMMCH FCHN LKOMNM.

H N EFI I@ OHMHN LKOMNM MNLNM NI FL H CNM GGILS OM LIJM FIQ N

CGJIM FCGCN, IH@COLNCIH LPL MNLNM JLIMM FCHN LKOMNM CH, CH N ILL CH

QC NS QL LCP.

FIQ IHNLIF CM NCPN S NQI IH@COLNCIH IJNCIHM. max-client-output-queue-size

JLIPCM @FIQ IHNLIF @IL IGGOHCNCIHM @IL MCHF FCHN. max-output-queue-size

@CHM @FIQ IHNLIF @IL FF FCHNM.

LHCHB PLS L@OF QH OMCH NCM IJNCIH, M CN @@NCPFS

MNIJM IH@COLNCIH LPL OHNCF FF I@ CNM IONJON O@@LM

LIJ FIQ N MJC@C FCGCN. M NCM IJNCIH IHFS M

FMN LMILN.

@L NI N ''LGQILE IH@COLNCIH JNCIHM @LH HOF'' @IL NCF MLCJNCIHM

ION NM IJNCIHM.

Remote Site Failures

NLNCH CH LFM 8.0, IFONCIH IHNLIF LPL CH !CMNLCON IFONCIH IHNLIF LPL

HPCLIHGHN H NN N @CFOL I@ LGIN MCN IHNLIFF S HINL IFONCIH IHNLIF

LPL. @L NI N ''LGQILE 8.5 HGHN SL ML'M $OC'' @IL GIL CH@ILGNCIH.




29/229

Security Considerations

CM MNCIH IONFCHM MIG I@ N MOLCNS JCFCNCM JLIPC CH IH@COLNCIH SL @IL

SIOL N, IN @LIG MM S OHONILCT OMLM H OLCH CNM NLHM@L NQH

IGJIHHNM. IL GIL CH@ILGNCIH ION NM H INL MOLCNS @NOLM, H @IL @OFF

CGJFGHNNCIH CHMNLONCIHM, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.

Access to Hosts File at Start-up

BS @OFN, $HMSM IGJIHHNM NLS NI L @LIG N IMNM @CF N MNLNOJ NI HF NG NI

LMIFP IMN HGM. &@ H ILHCTNCIH M MOLCNS JIFCS CHMN NCM, NS H IH@COL

N HPCLIHGHN PLCF GCTI_DNS_USE_HOSTSFILE=0 NI CMF NCM MM.

User Authentication

ML ONHNCNCIH L@LM NI HMOLCH NN N OML CM NOFFS QI IL M FCGM NI . &H

$HMSM MI@NQL, NCM CM CGJFGHN S N IH@COLNCIH LPL. N NN

$HMSM MIFONCIH LKOCLM @IL IJLNCH CH JLNCOFL HPCLIHGHN, M QFF M N

JJFCNCIHM H N MIFONCIHM, CM LJLMHN M IH@COLNCIH !NM IDNM. AHS

JLMIH QI HM MM NI NCM N IL NM JJFCNCIHM GOMN P H IOHN CH NCM

NM.

Logging In

AN MNLNOJ, PLS $HMSM $& JJFCNCIH IJHM ICH CFI IR @IL OMLM NI MOJJFS

ML G H MMQIL, QC L OM @IL ONHNCNCIH. ONHNCNCIH JLIOL

MOM IHFS C@ ML QCN N MJC@C ML G H MMQIL CM LCMNL CH N

IH@COLNCIH !NM. NLQCM, N QILECH MMMCIH CM MNIJJ.

Last Logged In

NLNCH CH LFM 8.0, SIO H IH@COL IH@COLNCIH LPL MI NN MIG $HMSM $&JJFCNCIHM CMJFS N N H NCG I@ N JLPCIOM FICH @IL N OLLHNFS FI-CH OML.

OML H NH NN C@ MIGIH FM MM N MSMNG OMCH NCL LHNCFM.




30/229

Forced Re-Login for Inactivity

IO H IH@COL MIG $HMSM $&M NI ONIGNCFFS @IL FI-CH OML NI FI CH

CH C@ IL M M HIN CHNLN QCN HS FGHN I@ N CHNL@ @IL MN JLCI I@

NCG. &H MIG CHNL@M, IJH QCHIQM L FMI GCHCGCT, H L LMNIL IHFS QH NOML FIM E CH.

CM @OHNCIHFCNS CM IH@COL CH CHNL@, H CM NL@IL MJC@C NI NN CHNL@.

BS @OFN, NCM @OHNCIHFCNS CM HIN NCP, H GOMN NCPN IH H CHMNH-S-CHMNH

MCM @IL NIM $& JJFCNCIHM NN L NI OM N @NOL.

&GJILNHN

CM CHNCPCNS @NOL MOLPCPM LIHHNCIH NCGIONM.

&H INL QILM, C@ N CHNL@ JJFCNCIH IGMCMIHHN @LIG IH@COLNCIH LPL @NL N

@IL L-FICH NCGION M RJCL ON @IL N OML

M FI CH CH, N OML GOMN MNCFF FI CH @IL

IL M H MM N MSMNG.

User Authorization

ML ONILCTNCIH L@LM NI HMOLCH NN H ONHNCN OML CM HNCNF NI MM N

MSMNG, CNL FF IL JLNM NLI@, H @CHM QN N OML H I NI IL QCN N N NNNS H MM.

MOLCNS GHCMG CGJFGHN CH IH@COLNCIH LPL FFIQM N MSMNG

GCHCMNLNIL NI @CH, @IL PFC OML IOHN, FPF I@ MM NI MNM I@ IDNM.

MM JLCPCFM I@ PFC OML IOHNM @CH QN N OML H H HHIN I QCNCH N

ILLMJIHCH MN I@ IDNM.

NLNCH CH LFM 8.0, H CNCIHF FSL I@ MOLCNS CM PCFF NLIO $HMSM

AGCHCMNLNIL, FF IF-BM AMM IHNLIF. CM HFM N MSMNG GCHCMNLNIL (IL

MCHN CHCPCOF) NI @CH MM NI IDNM M IH QN CM NI IH (PCQ,

GIC@C, FN) NI N IDNM.

CM MNCIH JLIPCM H IPLPCQ I@ N PLCIOM GHCMGM CH JF NI HMOL N CM

MM S IHFS ONILCT OMLM. IL NCF CH@ILGNCIH ION IQ $HMSM MI@NQL

CGJFGHNM OML ONILCTNCIH, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.




31/229

Access Permissions

FPF I@ MM NI MNM I@ IDNM LHN S N MSMNG GCHCMNLNIL CM @CH S

IGCHNCIH I@ FGHNLS JLGCMMCIHM. OML GOMN MMCH N FMN IH

JLGCMMCIH; QCNION CN, N OML M HI MM NI HS N.

AMM IHNLIF @IL GIH JJFCNCIHM CM C@@LHN @LIG NN @IL $& JJFCNCIHM. AMM

JLGCMMCIHM @IL $& JJFCNCIHM L NLGCH S N JLI@CF I@ N JLMIH QI CM OLLHNFS

FI CH.

Access Groups

Access Groups L LIOJM I@ MLM QI H NI P N MG MN I@ JLGCMMCIHM @IL

IH@COLNCIH !NM IDNM. BS CH CHCPCOFM NI AMM $LIOJM-H NH MNNCH

JLGCMMCIHM @IL NIM LIOJM-MM IHNLIF CM LNFS MCGJFC@C.

$HMSM JLIPCM JLIH@COL @OFN AMM $LIOJM. IO H FMI LN SIOL IQH

AMM $LIOJM NI OMNIGCT SIOL IQH MOLCNS HPCLIHGHN.

Master Account and Super Administrators

IH@COLNCIH !NM IHNCHM JL@CH ML IDN, INLQCM EHIQH M N

Master Account ILDefault User. !@OFN ML, HG default H QCN

JMMQIL I@password, CM HIN MMICN QCN HS AMM $LIOJ. MNL AIOHN

FQSM RCMNM CH N MSMNG H M @OFF MN I@ JLGCMMCIHM QCN LMJN NI FF IDNM CH N

IH@COLNCIH !NM. IO GOMN OM NCM IOHN QH SIO FI CH NI N IH@COLNCIH

SL @IL N @CLMN NCG MCH N IH@COLNCIH !NM CHCNCFCTNCIH. $HMSM LIGGHM

HCH N @OFN HG H JMMQIL I@ N MNL AIOHN, MNILCH NG MOLFS, H

OMCH NCM IOHN IHFS @IL GLHS JOLJIMM IL QHPL CN CM MJC@CFFS LKOCL.

Changing Default Permissions

@OFN JLGCMMCIHM NN N IH@COLNCIH SL MNM JLIPC OMLM QCN LI LH

I@ MM JLCPCFM. IO H FQSM H NIM @OFN MNNCHM NI GN N MM

HM I@ JLNCOFL IHNN HNL HPCLIHGHN.

&GJILNHN




32/229

$HMSM IM HIN LIGGH HCH N @OFN

MM IHNLIF MNNCH OHFMM MIFONFS HMMLS.

GGL, N GIL IGJFR N MOLCNS MSMNG CM,

N GIL C@@COFN CN IGM NI GH N N HN GIL CN @@NM N JL@ILGH I@ N

IH@COLNCIH SL MI@NQL.

$HMSM JLIPCM NQI GHCMGM NI FJ SIO GH HM NI SIOL JLGCMMCIHM-

JLIJNCIH H LOLMCIH. @L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL

NCFM ION NM GHCMGM H IQ NI OM NG.

New Users

IH@COLNCIH LPL IM HIN MMCH HQ OML NI H AMM $LIOJ QH N OML CM

LN. &H @@N, N HQ OML M HI JLCPCFM, H HHIN FI CH NI HS CHNL@ IL OM

GIH JJFCNCIH. HQ OML GOMN RJFCCNFS NI JJLIJLCN AMM $LIOJM

S H AGCHCMNLNIL IL S RCMNCH OMLM QCN MM LCNM NI GIC@S N OML'M IOHN.

@L NI ''$HMSM AGCHCMNLNIL 8.1 FJ'' @IL GIL CH@ILGNCIH ION CH OML NI H

AMM $LIOJ.

BS @OFN, NCM PCIL JJFCM NI FF HQ OMLM S IH@COLNCIH LPL LFM 7.6

IL FNL. MLM LN @IL LFM 7.6 EJ NCL RCMNCH MN I@ JLGCMMCIHM H AMM

$LIOJ MMCHGHNM. &@ SIO QHN HQ OMLM NI ONIGNCFFS NI JL-@CH AMM

$LIOJM, M QM N PCIL JLCIL NI LFM 7.6, SIO GOMN GHOFFS CMF NCM @NOL SOMCH N IH@COLNCIH LPL IH@COLNCIH IJNCIH no-default-access.

IL GIL CH@ILGNCIH ION NCM @NOL, CHFOCH IQ CN QILEM H IQ NI GIC@S CN, L@L NI

N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.

Login Security Banner

IO H LN SIOL IQH MOLCNS HHL NI CMJFS NI OML FICH CH NI $HMSM

AGCHCMNLNIL. IO @CH N IHNHN I@ N HHL, NSJCFFS N NLGM I@ OM I@ N

JJFCNCIH. MLM GOMN JN N NLGM NI JLI, IL NS H LDN N NLGM NI FIMN JJFCNCIH QCNION MM.

OML-@CH MOLCNS HHL CM MJC@C OLCH N CHMNFFNCIH I@ CHMNH I@

$& JJFCNCIH, MO M IH@COLNCIH HL H IFONCIH IHNLIF &HNL@, H OLCH

N CHMNFFNCIH I@ HS LGQILE CTL.




33/229

@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL NCFM ION N MOLCNS

HHL.

Genesys Security Using the TLS Protocol

$HMSM MOJJILNM N IJNCIHF OM I@ N LHMJILN SL OLCNS () JLINIIF NI MOL

N NLHM@L NQH CNM IGJIHHNM. CM MOJJILN IH CHIQM H & JFN@ILGM.

I HF MOL N NLHM@L NQH $HMSM IGJIHHNM NN MOJJILN NCM @OHNCIHFCNS,

SIO GOMN IH@COL CNCIHF JLGNLM CH N Host IDNM H Application IDNM

NN LJLMHN NM IGJIHHNM. LNC@CNM H ILLMJIHCH JLCPN ESM L HLN

OMCH MNHL OFC S &H@LMNLONOL (&) NIIFM, MO M JH H CHIQM

LNC@CNCIH MLPCM.

IL NCF CH@ILGNCIH ION $HMSM OLCNS MCH N LINIIF, L@L NI N

''$HMSM 8.1 OLCNS !JFISGHN $OC''.

Multiple Ports

I JLIPC @FRCCFCNS CH IH@COLCH MSMNG QCN N $HMSM OLCNS OMCH N

LINIIF @NOL, SIO H IH@COL GOFNCJF JILNM IH CPH MLPL QCN CNL MOL IL

OHMOL IHHNCIHM. IO MJC@S N CNCIHF JILNM CH N Server Info I@ N MLPL'M

Application IDN.

JILN H P IH I@ N @IFFIQCH FCMNHCH GIM:

W OHMOL- JILN CM HIN MOL S . CM CM N @OFN MNNOM I@ JILN.

W MOL- JILN CM MOL S .

W ONI-NN-CM MNNOM JJFCM IHFS NI JILNM IH N IH@COLNCIH LPL, H CM OM

IHFS QH IH@COLCH MOL IHHNCIHM NI N IH@COLNCIH LPL. &@ H

JJFCNCIH NN CM NLSCH NI IHHN NI H ONI-NN JILN M MOLCNS MNNCHM

MJC@C CH CNM IH@COLNCIH, IH@COLNCIH LPL EM N PFCCNS I@ NIM

MNNCHM. !JHCH IH N LMOFNM, N FCHN QCFF IHHN CH MOL IL

OHMOL GI.

@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL CH@ILGNCIH ION GOFNCJF

JILNM.




34/229

Multiple Ports on Configuration Server

H SIO CHMNFF IH@COLNCIH LPL, N FCMNHCH JILN NN SIO MJC@S OLCH CHMNFFNCIH CM

MNIL CH N IH@COLNCIH @CF M N JILN IJNCIH. H IH@COLNCIH LPL @CLMN MNLNM QCN

H CHCNCFCT NM, CN LM N port IJNCIH CH N IH@COLNCIH @CF. PFO I@ N

port IJNCIH CM FMI JLIJN NI N IH@COLNCIH !NM, QL CN CM MNIL M JLN I@

N IH@COLNCIH LPLApplication IDN. AM CNCIHF JILNM L IH@COL, NS L

FMI MNIL CH N IH@COLNCIH !NM M JLN I@ N IH@COLNCIH LPLApplication

IDN. H MOMKOHN MNLNOJM I@ IH@COLNCIH LPL-NN CM, IH FF MNLNOJM @NL N @CLMN-

IH@COLNCIH LPL LM N JILN CH@ILGNCIH @LIG N IH@COLNCIH LPL

Application IDN, CHILCH N port IJNCIH CH N IH@COLNCIH @CF.

&@ HMMLS, SIO H MJC@S H CNCIHF OHMOL FCMNHCH JILN CH N IH@COLNCIH

LPL IGGH FCH OLCH MOMKOHN MNLNOJM. CM CNCIHF JILN CM HIN QLCNNH NI N

IH@COLNCIH LPLApplication IDN, H IM HIN MOLPCP LMNLN I@ IH@COLNCIHLPL. M NCM IJNCIH IHFS QH LOFL JILNM HHIN IJH. -cfglib_port @IL

GIL CH@ILGNCIH ION NCM IJNCIH.

Secure Connections

&H CNCIH NI IH@COLCH MOL JILNM IH SIOL MLPL JJFCNCIHM, SIO GOMN IH@COL SIOL

FCHN JJFCNCIHM, IN MLPL H OML CHNL@ NSJM, NI IHHN NI NM JILNM. M

$HMSM AGCHCMNLNIL NI IH@COL NM IHHNCIHM.

L L IHFS NQI RJNCIHM NI NCM MNHL JLIOL, M @IFFIQM:

W IH@COLCH MOL IHHNCIHM NI N IH@COLNCIH LPL-IO GOMN IH@COL

IH@COLNCIH LPL JILN M H ONI-NN JILN.

W IH@COLCH MOL IHHNCIH NQH !B LPL H IH@COLNCIH LPL-IO

GOMN IH@COL N MOL IHHNCIH CH N IH@COLNCIH @CFM I@ N NQI

IGJIHHNM.

@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL NCF CHMNLONCIHM @IL

IH@COLCH MOL IHHNCIHM.

European Data Protection Directive Disclaimer

$HMSM MOCN I@ JLIONM CM MCH NI GE OJ JLN I@ @OFFS @OHNCIHCH IHNN

HNL MIFONCIH, QC GS CHFO LNCH HIH-$HMSM IGJIHHNM H OMNIGL

MSMNGM. $HMSM JLIONM L CHNH NI JLIPC OMNIGLM QCN LMIHF @FRCCFCNS CH




35/229

MCHCH NCL IQH IHNN HNL MIFONCIHM. AM MO, CN CM JIMMCF @IL OMNIGL NI OM N

$HMSM MOCN I@ JLIONM CH GHHL NN IGJFCM QCN N OLIJH !N LINNCIH

!CLNCP (!!). IQPL, N $HMSM JLIONM L GLFS NIIFM NI OM S N

OMNIGL H HHIN HMOL IL H@IL IGJFCH QCN N !!. &N CM MIFFS N

OMNIGL'M LMJIHMCCFCNS NI HMOL NN HS OM I@ N $HMSM MOCN I@ JLIONM IGJFCMQCN N !!. $HMSM LIGGHM NN N OMNIGL NE MNJM NI HMOL IGJFCH

QCN N !! M QFF M HS INL JJFCF FIF MOLCNS LKOCLGHNM.

Network Locations for Framework Components

CM MNCIH JLIPCM MC N H GEM LIGGHNCIHM NN QCFF FJ SIO MFN N

IJNCGF IGJIHHNM @IL SIOL MJC@C HM, IIM IGJONL @IL IGJIHHN, H

@CH N IJNCGF FINCIH @IL IGJIHHN IH N HNQILE.

A MJLN MNCIH JLMHNM N CH@ILGNCIH @IL FSL I@ LGQILE.

&GJILNHN

&H LFM 8.R, $HMSM AGCHCMNLNIL CM N

LIGGH CHNL@ @IL HGHN LGQILE,

CH JF I@ IH@COLNCIH HL H IFONCIH IHNLIF

&HNL@, IN I@ QC L MNCFF PCFF @IL IQHFI

H OM QCN NCM LFM I@ HGHN LGQILE.IL NCM LMIH, IH@COLNCIH HL H IFONCIH

IHNLIF &HNL@ L HIN GHNCIH CH NCM MNCIH. IL

GIL CH@ILGNCIH, L@L NI ML &HNLNCIH SL

($HMSM AGCHCMNLNIL), H NI N LGQILE 8.1

$HMSM AGCHCMNLNIL !JFISGHN $OC.

Configuration Layer IH@COLNCIH SL CM GHNILS JLN I@ HS $HMSM & CHMNFFNCIH. IO HHIN

IH@COL H LOH HS INL FSLM I@ LGQILE-IL HS MIFONCIHM-OHFMM IH@COLNCIHSL IGJIHHNM L LOHHCH.

CM MNCIH JLIPCM LIGGHNCIHM @IL JFHHCH H CHMNFFCH N IH@COLNCIH SL

IGJIHHNM.

!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM



36/229

Configuration Database

IH@COLNCIH !NM MNILM FF IH@COLNCIH N.

+ IGGHNCIHM @IL JFHHCH IH@COLNCIH !NM CHMNFFNCIH

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL N IH@COLNCIH

!NM:

W MCT I@ N IH@COLNCIH !NM JHM IH N MCT I@ N IHNN HNL,

IL-GIL JLCMFS-IH N HOGL I@ HNCNCM CH N IHNN HNL NN SIO MJC@S M

IH@COLNCIH N IDNM. &@ N MNIL JCNS CM FCGCN, IHMCL FFINCH 10

B I@ MJ @IL PLS IDN CH N IHNN HNL M HLF OCFCH. NLQCM,

FFINCH 300 B IGGINM IH@COLNCIH !NM @IL NSJCF HNLJLCM

CHMNFFNCIH.W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMN

MN OJ IH@COLNCIH !NMM LIMM MCNM. @L NI !CMMNL IPLS/BOMCHMM

IHNCHOCNS @IL GIL CH@ILGNCIH.

W LN N IH@COLNCIH !NM M GCMMCIH-LCNCF N MNIL. HMOL NN IHFS

N JLIJLFS KOFC@C JLMIHHF CH MM NI N !B NN IHNCHM N

IH@COLNCIH !NM CNMF@. &H@ILGNCIH ION MM NI N NM CM MNIL CH

N IH@COLNCIH @CF I@ IH@COLNCIH LPL. I JLINN NCM @CF, JF CN CH

CLNILS NN CM MMCF IHFS NI N JIJF CLNFS CHPIFP QCN IH@COLNCIH

SL GCHNHH.

W IHMCL HLSJNCH N NM MM JMMQIL PC IH@COLNCIH LPL.

W AM QCN HS GCMMCIH-LCNCF N, LOFLFS E OJ N IH@COLNCIH !NM. BMN @LKOHS I@ MOF EOJM IH N LN I@ GIC@CNCIHM CH JLNCOFL

IH@COLNCIH HPCLIHGHN. AFQSM E OJ N NM @IL GECH HS

MMHNCF GIC@CNCIHM, MO M N CNCIH I@ HQ MCN IL MIFONCIH.

W QCN IH@COLNCIH LPL NI -HFS GI @IL JL@ILGCH HS GCHNHH

NCPCNCM LFN NI N IH@COLNCIH !NM.

W P N LILM I@ FF GCHNHH NCPCNCM LFN NI N IH@COLNCIH !NM.

W MLM I@ N IH@COLNCIH !NM MIOF P N FMN N @IFFIQCH JLCPCFM @IL

FF NFM CH N NM:

Z

Z &

Z !A

Z !

LHCH




37/229

W PL , FN, IL GIC@S HS N CH N

IH@COLNCIH !NM, RJN NLIO

JJFCNCIHM PFIJ S $HMSM, IL NLIO

JJFCNCIHM CHMNLOGHN QCN N $HMSMIH@COLNCIH LPL JJFCNCIH JLILGGCH

CHNL@ (A&). &@ SIO P IGJFFCH LMIHM

@IL MMCH N NM CLNFS, IHMOFN

$HMSM OMNIGL L @IL SIO I MI.

W IH@COLNCIH LPL NLNM CNM CH@ILGNCIH H

EM CHNLCNS IHMNLCHNM CH M-MHMCNCP

GHHL. L@IL, SIOL NM GOMN

CHMNFF H IH@COL CH M-MHMCNCP GI.

@L NI SIOL LPL AGCHCMNLNIL

IOGHNNCIH @IL CNCIHF CH@ILGNCIH.

Configuration Server

IH@COLNCIH LPL JLIPCM HNLFCT MM NI N IH@COLNCIH !NM, M IH

JLGCMMCIHM NN SIO H MN @IL HS OML NI HS IH@COLNCIH IDN. IH@COLNCIH LPL

FMI GCHNCHM N IGGIH FICF CHNLCNS I@ IH@COLNCIH N H HINC@CM JJFCNCIHM I@

HM G NI N N.

+ IGGHNCIHM @IL JFHHCH IH@COLNCIH LPL JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IH@COLNCIH LPL:

W $HMSM MIFONCIHM CHMNFF CH JLNCOFL HPCLIHGHN H P IHFS IH

IH@COLNCIH !NM GH NIO IH IH@COLNCIH LPL N NCG.

W BOM IH@COLNCIH LPL EJM FF IH@COLNCIH N CH CNM GGILS, FFIN

GGILS @IL NCM MLPL M IH N RJN MCT I@ N IH@COLNCIH !NM.

@L NI N Management FrameworkMNCIH I@ N ''$HMSM LQL CTCH

$OC'' @IL MMCMNH CH NLGCHCH N GIOHN I@ GGILS NI FFIN @IL

IH@COLNCIH LPL.

W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMNMN OJ IH@COLNCIH LPLM LIMM MCNM. @L NI !CMMNL IPLS/BOMCHMM

IHNCHOCNS @IL GIL CH@ILGNCIH.

W IL FCHN IHHNCIHM:

Z IHHN FF GCHCMNLNCP JJFCNCIHM NN I & IJLNCIHM NI

IH@COLNCIH LPL CLNFS.




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Z AHS INL $HMSM MLPL JJFCNCIHM MIOF IHHN NI CNL

IH@COLNCIH LPL (C@ MLPL JCNS JLGCNM) IL IH@COLNCIH LPL

LIRS. LPL JJFCNCIHM NN IGGOHCN CLNFS QCN INL, MO M

H -LPL, GOMN IHHN NI N MG IH@COLNCIH LPL IL

IH@COLNCIH LPL LIRS.W IO H JFIS LOHHN (A) IH@COLNCIH LPLM.

W AFQSM OM NI IHNLIF IH@COLNCIH LPL A JCLM. CM GOMN CLNFS

IHHN NI N GMNL IH@COLNCIH LPL.

&GJILNHN

IH@COLNCIH LPLM CH A CLM HHIN MQCN

IPL GHOFFS.

Configuration Server Proxy

I MOJJILN FL HOGL I@ FCHNM H/IL CMNLCON CHMNFFNCIHM, IH@COLNCIH LPL

H IJLN CH LIRS GI. &H NCM IOGHN, IH@COLNCIH LPL NN IJLNM CH LIRS

GI CM FF Configuration Server Proxy. IL GIL CH@ILGNCIH ION IH@COLNCIH LPL

LIRS, M IFONCIH APCFCFCNS.

+ IGGHNCIHM @IL JFHHCH IH@COLNCIH LPL LIRS JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IH@COLNCIH LPLLIRS:

W @L NI N Management FrameworkMNCIH I@ N ''$HMSM LQL CTCH

$OC'' @IL MMCMNH CH NLGCHCH N GIOHN I@ GGILS NI FFIN @IL

IH@COLNCIH LPL LIRS.

W IO H CHMNFF IH@COLNCIH LPL LIRS HSQL IH N HNQILE OM CN IM

HIN HLN PS NL@@C.

W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO

GCN IHMCL MNNCH OJ IH@COLNCIH LPL LIRCM LIMM MCNM. @L NI

!CMMNL IPLS/BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.

W &@ SIO L OMCH HS HN-@CH CHNL@M, MO M ILEMJ !MENIJ CNCIH, ILCHNL@M NN QCFF MMCH N IH@COLNCIH !NM IH L-IHFS MCM,

IHHN NIM CHNL@M NI IH@COLNCIH LPL LIRS.

W IO H JFIS LOHHN (A) IH@COLNCIH LPL LIRCM.

W AFQSM OM NI IHNLIF IH@COLNCIH LPL LIRS.




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Genesys Security Pack on UNIX

$HMSM OLCNS E IH &, H IJNCIHF IGJIHHN I@ N IH@COLNCIH SL,

JLIPCM N IGJIHHNM, MO M ML FCLLCM, QC L OM @IL HLNCIH I@

LNC@CNM H NCL JFISGHN IH & IGJONLM IH QC $HMSM IGJIHHNM L

CHMNFF. IL GIL CH@ILGNCIH, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.

Management Layer RN IH@COLNCIH I@ N HGHN SL JHM IH QC I@ N @IFFIQCH

GHGHN @OHNCIHM SIO QIOF FCE NI OM. $HMSM LIGGHM NN SIO OM FF I@

NM JCFCNCM NI IJNCGCT MIFONCIH GHGHN.

Required Components

&@ SIO CHNH NI OM IH IL GIL I@ N HGHN SL JCFCNCM, JFH NI CHMNFF N

IGJIHHNM LKOCL @IL JCFCNS, M IONFCH FIQ. @L NI N ''LGQILE 8.5

HGHN SL ML'M $OC'' @IL MLCJNCIHM I@, H LIGGHNCIHM @IL, NM

IGJIHHNM.

+ KOCL IGJIHHNM

Solution and application control and monitoring

&HMNFF NM IGJIHHNM NI IHNLIF H GIHCNIL MIFONCIHM H JJFCNCIHM:

W IF IHNLIF AHN

W IFONCIH IHNLIF LPL

Centralized Logging

&HMNFF NM IGJIHHNM NI OM HNLFCT FICH:

W HNLFCT I !NM

W MM LPL

&GJILNHN




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AFNIO IFONCIH IHNLIF LPL CM HIN LKOCL, CN CM

MIOL I@ FI PHNM PCNF @IL MIFONCIH GCHNHH. IL

RGJF, IFONCIH IHNLIF LPL HLNM FI PHNM

LFN NI NNCIH H ILLNCIH I@ JJFCNCIH@CFOLM. AM MO, CN CM OM@OF @IL HNLFCT FICH.

Alarm Signaling

&HMNFF NM IGJIHHNM NI JLIPC FLG MCHFCH:

W MM LPL


W $HMSM MNL AHN, C@ FLG MCHFCH CM LKOCL. FMI BOCFN-CH OJJILN.

Application Failure Management

&HMNFF NM IGJIHHNM NI NN H ILLN JJFCNCIH @CFOLM:

W IF IHNLIF AHN


AJJFCNCIH CFOLM @IL CH@ILGNCIH ION N JJFCNCIH-@CFOL GHGHNGHCMG.

Built-in SNMP Support

&HMNFF N @IFFIQCH IGJIHHNM NI CHNLN $HMSM LGQILE QCN H -IGJFCHN

NCL-JLNS HNQILE GHGHN MSMNG ():

W IF IHNLIF AHN


W $HMSM MNL AHN IL NCL-JLNS GMNL HN IGJFCHN QCNN AHN JLINIIF

W MM LPL C@ FLG MCHFCH CM LKOCL




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Management Layer Components

CM MNCIH JLIPCM LIGGHNCIHM @IL JFHHCH H CHMNFFCH N HGHN SL

IGJIHHNM.

Local Control Agent

+ IGGHNCIHM @IL JFHHCH IF IHNLIF AHN JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IF IHNLIF AHN:

W &HMNFF H CHMNH I@ A IH IGJONL LOHHCH GIHCNIL JJFCNCIH,

QNL $HMSM GIH IL NCL-JLNS JJFCNCIH. A CM CHMNFF N N JILN

HOGL SIO MJC@S CH N A ILN JLIJLNS I@ N ILLMJIHCH IMN IDN CH N

IH@COLNCIH !NM. &@ SIO I HIN MJC@S PFO @IL A ILN, N A @OFN

JILN HOGL CM 4999. BS @OFN, A LOHM ONIGNCFFS IH IGJONL MNLNOJ.

&GJILNHN

H CHIQM IJLNCH MSMNGM, N CHMNFFNCIH MLCJN

FQSM CHMNFFM A M CHIQM LPC. &@ SIO L

HCH N A JILN HOGL CH N IMN

IH@COLNCIH @NL N CHMNFFNCIH, SIO GOMN FMI

H N JILN HOGL CH N &GN CH N

JJFCNCIH @IFL, QC SIO H @CH CH N CMNLSCNIL. @L NI INM IH IH@COLCH N A ILN @IL

CHMNLONCIHM.

W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMN

MN OJ H A LIMM FF MCNM. @L NI !CMMNL IPLS/BOMCHMM IHNCHOCNS @IL

GIL CH@ILGNCIH.

W H & JFN@ILGM, A GOMN NI N r/c @CFM OLCH N CHMNFFNCIH, MI

NN A H MNLN ONIGNCFFS IH IGJONL MNLNOJ. &H JLNC, NCM GHM NN N

JLMIH CHMNFFCH A GOMN P MO@@CCHN JLGCMMCIHM.

W &@ SIO QCFF OMCH $HMSM AGCHCMNLNIL RNHMCIH NI JFIS $HMSM JJFCNCIHMH MIFONCIHM NI HS IMNM CH SIOL HNQILE, SIO GOMN CHMNFF H LOH N FNMN

CHMNH I@ A IH NLN IMN. CM QCFF CHMNFF LGIN JFISGHN HN

(L@LL NI M N Genesys Deployment Agent) NN CM OM S $HMSM

AGCHCMNLNIL RNHMCIH NI LLS ION N JFISGHN IH NN IMN.




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Message Server

+ IGGHNCIHM @IL JFHHCH MM LPL JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL MM LPL:

W $HMSM LIGGHM N OM I@ IH MM LPL H I@ IH I !NM @IL

FF ON FL CHMNFFNCIHM. &@ SIO L QILECH QCNCH FL CHMNFFNCIH H L

IHMCLCH PHFS CPCCH N NINF FI-PHN NL@@C GIH HOGL I@ MM

LPLM, MLPCH HS HOGL I@ FCHNM, EJ N @IFFIQCH @NM CH GCH:

Z AFNIO HS HOGL I@ MM LPLM H MNIL FI LILM CH N MG

I !NM, IH MM LPL HHIN MNIL FI LILM CH GIL NH

IH I !NM.

Z BOM HS HOGL I@ MM LPLM H MH FI LILM NI IFONCIH

IHNLIF LPL, $HMSM AGCHCMNLNIL H CMJFS FLGM M IH FI

LILM @LIG @Q MM LPLM.

W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMN

MN OJ MM LPLM LIMM MCNM, QCN IH CN @IL IGGOHCNCIH

NQH FF IFONCIH IHNLIF LPLM N FF MCNM. @L NI !CMMNL IPLS/

BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.

W &@ SIO QHN H JJFCNCIH NI HLN FLGM, SIO GOMN IH@COL CN NI MH FI

PHNM NI MM LPL. M N MG MM LPL @IL IN N HNLFCT

FICH H FLG MCHFCH.

W &@ SIO QHN MM LPL NI JLIPC FLGM, SIO GOMN IHHN CN NI IFONCIH

IHNLIF LPL. CM GHM NN SIO GOMN IH@COL IHHNCIH NI PLS MM

LPL CH N Application.W AM QCN HS INL GIH JJFCNCIH, SIO H JFIS LOHHN MM LPLM.

W I IJNCGCT N JL@ILGH I@ N IHHNCIH NI N I !NM, IH@COL N

HOGL I@ GMMM NN N MM LPL MHM NI N NM @IL

LCPCH LMJIHM. MGFFL N HOGL I@ GMMM, N LNL N

LM CH JL@ILGH. N "MM LPL" MNCIH I@ N ''LGQILE

IH@COLNCIH JNCIHM @LH HOF'', @IL GIL CH@ILGNCIH.

Solution Control Server

+ IGGHNCIHM @IL JFHHCH IFONCIH IHNLIF LPL JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IFONCIH IHNLIF LPL:

W $CPH NN SIO H CHMNFF H OM GIL NH IH NN CM IJLNCH CH !CMNLCON

GI QCNCH CPH IH@COLNCIH HPCLIHGHN, IHMCL JFISCH @Q IFONCIH




43/229

IHNLIF LPLM CH NCM GI @IL FL IL ILJCFFS CMNLCON CHMNFFNCIHM. &H

NM CHMNFFNCIHM, MLPL IHNLIFM CNM IQH MOMN I@ IMN, AJJFCNCIH, H

IFONCIH IDNM. !CMNLCON IFONCIH IHNLIF LPLM IGGOHCN QCN INL

NLIO CN MM LPL.

W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMNMN OJ !CMNLCON IFONCIH IHNLIF LPLM LIMM MCNM. @L NI !CMMNL IPLS/

BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.

W AM QCN HS INL GIH JJFCNCIH, SIO H JFIS LOHHN IFONCIH IHNLIF

LPLM. OHHS MOJJILN @IL CM CGJFGHN NLIO CLN IGGOHCNCIH

NQH N EOJ H N A I@ N IMN IH QC N JLCGLS LOHM.

B MOL NI MSHLIHCT N JILNM NQH JLCGLS H EOJ IFONCIH IHNLIF

LPLM.

&GJILNHN

IO HHIN JL@ILG GHOF MQCNIPL @IL IFONCIH

IHNLIF LPL.

Centralized Log Database

AM QCN HS CMNILCF NM, N MCT I@ N HNLFCT I !NM LIQM QCN NCG.

H SIO L JFHHCH SIOL CHMNFFNCIH, EJ CH GCH NN:

W GRCGOG FFIQF LIL MCT CM 1 B.

W MCT I@ N HNLFCT I !NM JHM IH:

Z HOGL I@ JJFCNCIHM CH N MSMNG.

Z FI FPF SIO P MN @IL N HNQILE IONJON @IL JJFCNCIH.

Z LKOCL NCG N FI LILM MIOF EJN CH N NM.

@IFFIQCH NF JLIPCM HLF NCGCH LIGGHNCIHM:

Logging LevelSupported Call VolumeRecommended Storage Time

A!A! 100 FFM/M 10 SM

&A&10 FFM/M 1 S

A 5 FFM/M 1 S

+ IGGHNCIHM @IL JFHHCH HNLFCT I !NM CHMNFFNCIH

CN NM FCGCNM CH GCH, @IFFIQ NM LIGGHNCIHM @IL N HNLFCT I !NM:

W IL @@CCHN IHFCH FI PCQCH, FFIN NGJILLS NM MJ I@ N FMN 30

JLHN I@ N RJN HNLFCT I !NM MCT.

W CGCN JLGCMMCIHM NI GIC@S N HNLFCT I !NM IHNHN NI MM

LPLM IHFS.




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W !@CH IQ FIH N FI LILM L NI EJN CH N NM @IL NS IG

IMIFN. M N I !NM CHNHH CTL NI FN IMIFN LILM IL

IH@COL N LGIPF I@ IMIFN LILM OMCH N !B GHCMGM.

W MLM I@ N HNLFCT I !NM MIOF P N FMN N @IFFIQCH JLCPCFM

@IL FF NFM CH N NM:Z

Z &

Z !A

Z !

W E NL-I@@ NQH IQ FIH N FI LILM L NI EJN H N CFCNS NI

MM NG @@CCHNFS. &@ IN IHMCLF JLCI I@ LIL MNIL H KOCE

IHFCH MM NI N FI LILM L CGJILNHN, E OJ N GIL N LILM CH

MJLN NM.

W &@ SIO QHN NI JFIS N !CMMNL IPLS/BOMCHMM IHNCHOCNS @NOL, SIO GOMN

MN OJ FI NMM LIMM MCNM. @L NI !CMMNL IPLS/BOMCHMM IHNCHOCNS

@IL GIL CH@ILGNCIH.

SNMP Master Agent

H JFHHCH SIOL CHMNFFNCIH, $HMSM LIGGHM NN SIO OM MNL AHN

IHFS C@ IN I@ NM IHCNCIHM JJFS:

W IO QHN NI MM N HGHN SL @OHNCIHM PC H CHNL@; IL SIO

P HINL -HF $HMSM JJFCNCIH H QHN NI MM CNM @NOLM

PC H CHNL@.

W IO IH'N P HINL AHN-IGJNCF GMNL HN CH JF.

User Interaction Layer (Genesys Administrator)&HMNFF N $HMSM AGCHCMNLNIL Q MLPL JL@LFS CH FIM JLIRCGCNS QCN IH@COLNCIH

LPL. IO H NH CHMNFF M GHS Q LIQMLM M LKOCL, @LIG QC SIO H MM

H OM $HMSM AGCHCMNLNIL.

Media LayerIL PLS MQCN NN SIO JFH NI GE JLN I@ SIOL CHNLNCIH GHGHN MIFONCIH,

CHMNFF N FMN IH -LPL JJFCNCIH.

T-Server

-LPL JLIPCM H CHNL@ NQH NLCNCIHF NFJIHS MSMNGM H $HMSM

JJFCNCIHM.




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+ IGGHNCIHM @IL JFHHCH -LPL JFISGHN

H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL -LPL:

W AN N JLGCM FPF, FQSM MMICN IH MQCN QCN IH -LPL.W AFFIN GGILS @IL -LPL M IH N HOGL I@ CHNLNCIHM SIO RJN NI

MCGOFNHIOMFS JLIMM N CPH MCN OLCH N OMCMN IOL H N NSJCF

GIOHN I@ OMCHMM N NN NI N CHNLNCIHM. AFFIN N FMN 500 SNM JL

CHNLNCIH JFOM GGILS MJ @IL "NSJCF" GIOHN I@ NN N.

W LIPC MO@@CCHN A NI LOH -LPL JLIMMM. I HMOL KON JL@ILGH,

I HIN LOH -LPL JLIMMM CH Swap GI.

W !I HIN CHMNFF LF-NCG NCL-JLNS JJFCNCIHM IH N IGJONL LOHHCH -LPL.

W IHMCL OMCH CN MOHNQILE @IL -LPL IHHNCIH NI N FCHE.

W !I HIN HF & LIONCH NQH N FCHE MOHN H N HNQILE QH -LPL CM

CHMNFF IH IGJONL QCN NQI IL GIL HNQILE LM (IH I@ QC CM OM @IL FCHE

IHHNCIH H N INLM @IL IHHNCIH NI N LMN I@ N HNQILE).

Services Layer (Stat Server)AFNIO NNLPL CM IHMCL H FGHN I@ LGQILE, CN CM FICF NI CHMNFF CN QH

SIO CHMNFF N MIFONCIH NN CN QCFF MLP.

NN LPL NLEM LF-NCG MNNM I@ CHNLNCIH GHGHN LMIOLM H IFFNM

MNNCMNCM ION IHNN HNL JL@ILGH. $HMSM MIFONCIHM OM N MNNCMNCF N NI

GIL "CHNFFCHNFS" GH CHNLNCIHM. M $HMSM JILNCH NI HLN LF-NCG H

CMNILCF IHNN HNL LJILNM M IH N NN NN LPL IFFNM.

IL MJC@C LIGGHNCIHM IH NN LPL CHMNFFNCIH, L@L NI NN LPL

IOGHNNCIH.

Installation Worksheet

M N @IFFIQCH NFM NI FJ JLJL @IL H JL@ILG N CHMNFFNCIH I@ LGQILE

IGJIHHNM:

W &HMNFFNCIH OGGLS

W !NM &H@ILGNCIH

W CHMCH &H@ILGNCIH

W AJJFCNCIH IH@COLNCIH LGNLM

W CHIQM AJJFCNCIH LILG IFLM (@IL CHIQM JJFCNCIHM IHFS)

!JFISGHN FHHCH &HMNFFNCIH ILEMN



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Installation OverviewInstallation Summary

LMIH LMJIHMCF

NLN N

IGJFNCIH N

!NM CH@ILGNCIH @L NI !NM &H@ILGNCIH

CHMCH CH@ILGNCIH @L NI CHMCH &H@ILGNCIH

AJJFCNCIH IH@COLNCIH@L NIAJJFCNCIH IH@COLNCIH

LGNLM

LILG @IFLM (@IL CHIQM JJFCNCIHM

IHFS)

@L NI CHIQM AJJFCNCIH LILG

IFLM

Database InformationValue

Parameter Config

Database

LogDatabase

Description

!B

G

HG IL FCM CHNC@SCH N MLPL !B NN

HFM N NM.

W IL !B2, NCM PFO MIOF MN NI N HG IL

FCM-HG I@ N NM MJC@C CH N 2 FCHN

IH@COLNCIH.

W IL CLIMI@N , NCM PFO MIOF MN NI N

HG I@ N MLPL (OMOFFS N MG M N

IMN HG I@ N IGJONL IH QC CLIMI@N

LOHM).

W IL LF, CN CM N &! IL N HN MLPC HG M

MJC@C CH N tnsnames.ora @CF.

W IL IMNL, NCM PFO MIOF MN NI N HG

I@ N IMNL MLPL (OMOFFS N MG M N

IMN HG I@ N IGJONL IH QC IMNL

LOHM).

!B

SJ

HG I@ N NM M CN CM MJC@C CH SIOL !B.

CM PFO CM LKOCL @IL FF NM NSJM RJN LF.

IL !B2, CLIMI@N , H IMNL, NCM PFO CM N

HG I@ N NM QL N FCHN QCFF IHHN.ML

G OML HG MNFCM NI MM N NM.

MMQIL JMMQIL OM @IL MMCH N NM.




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Licensing InformationLicensing Information

Parameter Value

License Manager

IMN

JILN

License Files

OFF JN H @CFHG

OFF JN H @CFHG

OFF JN H @CFHG

Application Configuration ParametersH IGJFNCH NCM NF, LGGL NN:

W AFF JJFCNCIHM GOMN IH@COL CH N IH@COLNCIH SL OHFMM INLQCMHIN.

W IMN HG IL & LMM H MJC@C M N PFO @IL N IMN JLGNL.

W AJJFCNCIH JILN H QILECH CLNILS L IHFS MJC@C @IL MLPL JJFCNCIHM.

W ILECH CLNILS CM N @OFF JN NI N CLNILS CH QC N JJFCNCIH CM CHMNFF

H/IL CM NI LOHHCH.

Application TypeApplication

Name

Application

Host

Application

Port

Working

Directory

Configuration Layer Components

IH@COLNCIH LPL, LCGLS, @IL

IH@COLNCIH !NM (IH@COL PCIH@COLNCIH @CF)

IH@COLNCIH LPL, BEOJ, @IL

IH@COLNCIH !NM (IH@COL PC

IH@COLNCIH @CF)


IF IHNLIF AHNIN

JJFCF

IH@COL CH

IMN

JLIJLNCM

IN

JJFCF

!NM AMM ICHN IN JJFCF

MM LPL, LCGLS

MM LPL, BEOJIFONCIH IHNLIF LPL, LCGLS

IFONCIH IHNLIF LPL, BEOJ

MNL AHN, LCGLS

MNL AHN, BEOJ

User Interaction Layer Components




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$HMSM AGCHCMNLNIL IN JJFCF

Media Layer Components

-LPL, LCGLS, @IL MQCN ...

-LPL, BEOJ, @IL MQCN ...

-LPL, LCGLS, @IL MQCN ...-LPL, BEOJ, @IL MQCN ...

Services Layer Components

NN LPL, LCGLS

NN LPL, BEOJ

Windows Application Program Folders

ApplicationApplication Program

Folder

Configuration Layer Components

IH@COLNCIH LPL, LCGLS, @IL IH@COLNCIH !NM(IH@COL PC IH@COLNCIH @CF)

IH@COLNCIH LPL, BEOJ, @IL IH@COLNCIH !NM (IH@COL

PC IH@COLNCIH @CF)


IF IHNLIF AHN

!NM AMM ICHN

MM LPL, LCGLS

MM LPL, BEOJ

IFONCIH IHNLIF LPL, LCGLS

IFONCIH IHNLIF LPL, BEOJ

MNL AHN, LCGLS MNL AHN, BEOJ

User Interaction Layer Components

$HMSM AGCHCMNLNIL

Media Layer Components





Services Layer Components

NN LPL, LCGLSNN LPL, BEOJ




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!JFISCH LGQILE

CM MNCIH I@ N LGQILE !JFISGHN $OC FCMNM N JLLKOCMCNM @IL CHMNFFCH N

$HMSM LGQILE, H JLMLCM N JFISGHN ILL. &N NH MLCM IQ NI CHMNFFH IH@COL N HGHN LGQILE IGJIHHNM.

CJ

M N MGJF QILEMN M SIO JLJL @IL H

JL@ILG N LGQILE CHMNFFNCIH.

Deployment Overview PLCIOM LGQILE IGJIHHNM L CMNLCON IH N @IFFIQCH JLION !M

W HGHN LGQILE

W $HMSM AGCHCMNLNIL

W C

W A LIRS

W F-CG NLCM HCH

LGQILE JFISGHN JLIMM CHPIFPM N IH@COLNCIH H CHMNFFNCIH I@ IH ILGIL IGJIHHNM I@ N MG NSJ QCNCH LCNNOL FSL, M IONFCH L.

Sequence!JFIS LGQILE IGJIHHNM CH N @IFFIQCH ILL:

1. BIINMNLJ IGJIHHNM:

. IH@COLNCIH !NM

. IH@COLNCIH LPL (GMNL/JLCGLS CHMNH)

. $HMSM AGCHCMNLNIL/RNHMCIH

. CHM JILNCH HL () (M CHMCH)

. IF IHNLIF AHN (A) IH N IMNM IH QC IH@COLNCIH LPL H

L CHMNFF

@. IFONCIH IHNLIF LPL () (GMNL/JLCGLS CHMNH)

7. IH@COLNCIH IGJIHHNM:

. (JNCIHF) C APCFCFCNS (A) IH@COLNCIH LPL JCL (JLCGLS/EOJ

CHMNHM

!JFISCH LGQILE !JFISGHN PLPCQ



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. (JNCIHF) IH@COLNCIH LPL LIRCM

3. HGHN IGJIHHNM

. AM IH FF I@ N INL IMNM IH QC QCFF LOHHCH $HMSM MLPL

JJFCNCIHM H/IL GIHCNIL NCL-JLNS MLPL JJFCNCIHM

. MM LPL. HNLFCT I !NM

. (JNCIHF) A JCL (JLCGLS/EOJ CHMNHM)

. (JNCIHF) !CMNLCON

@. (JNCIHF) $HMSM MNL AHN (CGJF NQILE HGHN

LINIIF)

7. C SL IGJIHHNM

. -LPL

. A LIRS @IL MJC@C NSJ I@ -LPL (C@ LKOCL)

&GJILNHNIH@COLNCIH H CHMNFFNCIH CHMNLONCIHM @IL

-LPLM JJFS NI NQILE -LPLM M

QFF. IO H @CH NCF JFISGHN

CH@ILGNCIH ION -LPL H A LIRS CH

N FNMN PLMCIH I@ N -LPL

!JFISGHN $OC @IL SIOL MJC@C -LPL.

3. LPCM SL IGJIHHN: NN LPL

&GJILNHN

AFNIO &HNLNCIH LPL, (CGJF C

IHNLIF LINIIF) -LPL, H NN LPL

IGJIHHNM L FF JLNM I@ N LGQILE

LCNNOL, IH@COLCH NG CLNFS JHM IH

NCL OM CH $HMSM MIFONCIH. L@IL, SIO

GOMN CHMNFF NG OLCH JFISGHN I@ MJC@C

MIFONCIH.

Creation of Configuration Objects&H CNCIH NI CHMNFF LGQILE IGJIHHNM, N @IFFIQCH LMIOLM GOMN LCMNL

M IH@COLNCIH !NM IDNM (IL IH@COLNCIH IDNM) N N NCG I@ LGQILE

JFISGHN:




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W IMNM

W QCNCH @@CM

W QCNM

W AHN ICHM

W !MW AMM $LIOJM

W ECFFM

W LMIHM

W AHN $LIOJM

W FM

W F $LIOJM

I JFIS IGJIHHNM I@ N IH@COLNCIH SL, SIO GOMN @CLMN IH@COL N IDNM H

NH CHMNFF NG, M MLC FNL CH NM JM.

LHCH

PL , FN, IL GIC@S HS N CH N

IH@COLNCIH !NM, RJN NLIO JJFCNCIHM

PFIJ S $HMSM, IL NLIO JJFCNCIHM

CHMNLOGHN QCN N $HMSM IH@COLNCIH LPL

JJFCNCIH JLILGGCH CHNL@ (A&). &@ SIO P

IGJFFCH LMIHM @IL MMCH N NM CLNFS,

IHMOFN $HMSM OMNIGL L @IL SIO I MI.

Using DB ServerNLNCH CH LFM 8.5, NMM L MM CLNFS S N MLPLM NN H NI MNIL

H/IL LNLCP N CH NG, LGIPCH N H NI CHMNFF !B LPL. IQPL, SIO H MNCFF

OM !B LPL M CH JLPCIOM LFMM, C@ SIO P FS IGJIHHNM NN LKOCL !B

LPL IL SIO L OHF NI IH@COL $HMSM IGJIHHNM NI MM NMM @LIG NCL

FIF IMNM.

&GJILNHN

$HMSM MNLIHFS LIGGHM NN SIO OM HQLIGJIHHNM NN MOJJILN CLN NM MM. IN

NN, C@ SIO OM !B LPL, SIO QCFF HIN F NI HDIS

HS H@CNM H HQ @NOLM @IL NMM H

NM MM NN L CHNLIO CH NCM LFM.




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IL IH@COLNCIH LPL NI MM N IH@COLNCIH !NM, MN N dbthread

IH@COLNCIH IJNCIH NI false CH N confserv MNCIH I@ N JLCGLS IH@COLNCIH LPL,

H CH N JJLIJLCNFS-HG MNCIH I@ N EOJ MLPL, C@ IH@COL. IL MM

LPL NI MM N I !NM, MN N dbthread IH@COLNCIH IJNCIH NI false CH N

messages MNCIH I@ N JLCGLS MM LPL H N EOJ MM LPL, C@

IH@COL. @L NI N ''LGQILE IH@COLNCIH JNCIHM @LH HOF'' @IL GIL

CH@ILGNCIH ION NM IJNCIHM. IL INL JLIONM MOJJILNCH NCM JJLI NM

MM, L@L NI N JLION-MJC@C IOGHNNCIH @IL N IJNCIH HG H CHMNLONCIHM.

H L@L NI N LGQILE 8.1 IOGHNNCIH @IL CH@ILGNCIH ION JFISCH H OMCH

!B LPL NI MM N PLCIOM NMM CH SIOL HPCLIHGHN.

@L NI N Framework Database Connectivity Reference Guide @IL NCF CH@ILGNCIH

ION MNNCH OJ H MMCH NM.

Prerequisites

B@IL SIO JFIS LGQILE, CHPMNCN MJNM I@ CNM MCT, MOLCNS, PCFCFCNS H

JL@ILGH, M JJFC NI N MJC@C HPCLIHGHN I@ SIOL IHNN HNL. !JFISGHN

FHHCH @IL LIGGHNCIHM IH NM CMMOM. B MOL NIM JJFCNCIHM NN LKOCL

FCHMM L FCHM JLIJLFS (M N ''$HMSM CHMCH $OC'').

PCQ N @IFFIQCH JLLKOCMCNM @IL SIOL LGQILE CHMNFFNCIH:

W !NMM

W JLNCH HPCLIHGHN, CHFOCH LQL, HNQILECH, MI@NQL, H CHNLHN

LIQMLM

W CHMCH

IL JLLKOCMCNM @IL $HMSM AGCHCMNLNIL, L@L NI N ''LGQILE 8.1 $HMSM

AGCHCMNLNIL !JFISGHN $OC''.

Database Prerequisites

$HMSM LIGGHM NN SIO IL SIOL NM GCHCMNLNIL LN NMM CH SIOL

NM GHGHN MSMNG (!B) @IL SIO MNLN $HMSM CHMNFFNCIH. IL

LGQILE, SIO GOMN LN NQI NMM:

W IH@COLNCIH !NM-HNILS @IL HS $HMSM CHMNFFNCIH.

!JFISCH LGQILE LLKOCMCNM



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W HNLFCT I !NM-KOCL IHFS C@ SIO L OMCH N HGHN SL'M

HNLFCT-FICH @OHNCIH.

$HMSM FMI LIGGHM NN SIO IL SIOL NM GCHCMNLNIL E OJ SIOL $HMSM

NMM IH LOFL MCM.

@L NI NQILE INCIHM @IL LGQILE IGJIHHNM @IL LIGGHNCIHM IH NM

MCTCH. @L NI SIOL !B IOGHNNCIH @IL CHMNLONCIHM IH IQ NI LN HQ NM.

@L NI N &HMNFFNCIH ILEMN @IL N FCMN I@ NM JLGNLM SIO GOMN OM CH SIOL

$HMSM CHMNFFNCIH.

Creating Databases for Multi-language Environments

&@ SIOL MSMNG QCFF IH@COL CH GOFNC-FHO HPCLIHGHN, IL N FMN LKOCL NIHF N HI CH -8 @ILGN, SIO GS P NI NE MJCF MNJM QH LNCH

SIOL NM, JHCH IH N !B SIO QCFF OMCH. @L NI N NF CH N "LNCH

!NMM @IL OFNC-FHO HPCLIHGHNM" MNCIH I@ N Framework Database

Connectivity Reference Guide @IL NM CNCIHF MNJM.

Creating Databases for Single-language Environments

&@ SIOL MSMNG QCFF IH@COL CH MCHF-FHO HPCLIHGHN, SIO GOMN GE MOL NN

N HICH OM CH NCL NM GNM N HICH MN OJ IH FF IMNM. &@ NS P

NI JL@ILG MIG NSJ I@ IHPLMCIH, OM NS L OHF NI MNIL N CH N MGHICH MJC@C N N IJLNCIH MSMNG FPF, NS GOMN JH IH N !B

JCFCNCM I@ N PHIL FCHN MI@NQL.

Operating Environment Prerequisites

Hardware and Networking

$HMSM LIGGHM NN SIO IL SIOL & MJCFCMN MMCH IMN IGJONLM NI $HMSM

MI@NQL @IL SIO MNLN $HMSM CHMNFFNCIH.

&@ SIO L IHMCLCH OMCH &P6 @IL MIG IL FF IHHNCIHM, GE MOL NN SIO @CLMN LPCQ

N CH@ILGNCIH CH &P6.




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@L NI NQILE INCIHM @IL LGQILE IGJIHHNM @IL LIGGHNCIHM IH MLPL

FINCIHM.

Software

@L NI N Genesys Supported Operating Environment Reference Guide @IL N FCMN I@

IJLNCH MSMNGM H NM MSMNGM MOJJILN CH $HMSM LFMM. @L NI N

''$HMSM OJJILN C &HNL@M @LH $OC'' @IL N FCMN I@ MOJJILN MQCN H

B PLMCIHM.

IL & IJLNCH MSMNGM, FMI LPCQ N FCMN I@ JNM $HMSM OMM @IL MI@NQL

JLION OCFM H OJL SIOL JN IH@COLNCIH C@ HMMLS. A MLCJNCIH I@ JN

IH@COLNCIH CM FCHE NI N G @CFM @IL N $HMSM JJFCNCIHM NN IJLN IH

&.

Internet Browsers

I PCQ FF FGHNM I@ $HMSM AGCHCMNLNIL, SIO H HS IGCHNCIH I@ &HNLHN

RJFILL H H/IL ITCFF CL@IR CHNLHN LIQMLM.

@L NI N ''LGQILE $HMSM AGCHCMNLNIL !JFISGHN $OC'' @IL CH@ILGNCIH ION

MOJJILN LIQML PLMCIHM, H LKOCLGHNM @IL N $HMSM AGCHCMNLNIL Q MLPL.

Licensing Prerequisites

$HMSM JJFCNCIHM LKOCL FCHMM. L L NQI MJNM I@ FCHMCH @IL $HMSM

MI@NQL:

W FFF &NG FCHMM, QC JLIPC N FF LCN NI JFIS H OM N

IGJIHHNM H @OHNCIHFCNS LFN NI N MIFONCIHM NN SIO JOLM @LIG

$HMSM.

W HCF FCHM ESM, QC HF SIO NI OM JLNCOFL @OHNCIHFCNS. IL RGJF,

C@ SIO L JFHHCH NI JFIS LOHHN IH@COLNCIHM I@ HS $HMSM MLPLM, SIO

GOMN P MJCF C-PCFCFCNS (A) FCHM. NLQCM, N HGHN SLQCFF HIN JL@ILG MQCNIPL NQH N JLCGLS H EOJ MLPLM. AM HINL

RGJF, NHCF FCHM CM LKOCL NI JFIS IH@COLNCIH LPL LIRS.

HCF FCHMM L GH H IHNLIFF S N FRN OFCML (@ILGLFS FR)

CHM HL. &H LFM 8.5, N OM I@ MFFF CNG FCHMM CM HIQ GMOL S




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CHM JILNCH HL (), QC JLIPCM CMNILCF OM LJILNM NI MSMNG

GCHCMNLNILM.

IL CH@ILGNCIH ION QC JLIONM LKOCL QN NSJM I@ FCHMM, L@L NI N ''$HMSM

CHMCH $OC''. N $OC FMI MLCM IQ NI CHMNFF FRN OFCML CHMHL, C@ LKOCL, @IL SIO MNLN NI JFIS HGHN LGQILE.

License File

$HMSM HCF FCHMCH CM M IH PFC FCHM @CF NN IHNCHM FCHM ES

CH@ILGNCIH LKOCL NI IJLN $HMSM IGJIHHNM, QL LKOCL. KOMN N CHCNCF

FCHM @CF @LIG $HMSM @NL SIO JOLM SIOL $HMSM MSMNG, QH SIO L LS NI

JFIS HGHN LGQILE. FRN OFCML OMM N FCHM ESM CH N FCHM @CF

NI HF LNCH IGJIHHNM NI IJLN. NLNCH CH LFM 8.5, IH@COLNCIH LPL FMI

OMM N FCHM @CF NI ONHNCN N LCN NI OM N MI@NQL N MNLNOJ I@ PLS HQ

JFISGHN I@ $HMSM LGQILE.

License Files and the Configuration Database

IH@COLNCIH LPL MNILM N FCHM @CF CH N IH@COLNCIH !NM. H SIO L

MNNCH OJ SIOL HQ $HMSM HPCLIHGHN, IL QH SIO P DOMN OJL SIOL

IH@COLNCIH !NM CH H RCMNCH $HMSM HPCLIHGHN, SIO GOMN OJFI N FCHM

@CF CHNI N !NM @IL SIO MNLN IH@COLNCIH LPL @IL N @CLMN NCG. I I NCM, LOH

N @IFFIQCH IGGH IH N IGGH-FCH, M JJLIJLCN:

W H &: confserv license

W H CHIQM: confserv.exe license

A@NL NN, SIO H MNLN IH@COLNCIH LPL.

Genesys License Reporting Manager

$HMSM LGQILE OMM N $HMSM CHM JILNCH HL () NI LJILN IH

CMNILCF OM I@ FCHM $HMSM JLIONM (MFFF CNGM) H OML-@CH OHFM.CM N CM OM NI JLIPC $HMSM OMLM QCN FCHM GHGHN LJILNM, H IMN

LPC LIPCLM QCN CFFCH N.

IL HQ JFISGHN I@ $HMSM LGQILE, GOMN CHMNFF @NL IH@COLNCIH

LPL H $HMSM AGCHCMNLNIL L CHMNFF. A@NL SIO P OJFI N IHNHNM I@ N




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FCHM @CF NI N IH@COLNCIH !NM H CM CHMNFF, CNCIHF JJFCNCIHM H

NH JFIS, M IH N PFCCNS I@ NCL FCHMM.

CHM JILNCH HL () LPL IHHNM IHFS NI N GMNL IH@COLNCIH

LPL.

&GJILNHN

$HMSM MNLIHFS LIGGHM NN SIO MNLN

@IL SIO CHMNFF EOJ IH@COLNCIH LPL. &@ SIO

MNLN @NLQLM, LMNLN N EOJ IH@COLNCIH

LPL NI PIC JLCI I@ IQHNCG @IL FCHNM I@

IH@COLNCIH LPL, INL NH , QH

IH@COLNCIH LPL MQCNIPL IOLM.

H N @CLMN CHMNH CM IHHN (IL LIHHN) NI N IH@COLNCIH LPL

CHMNH NN CM HF @IL GIHCNILCH, IH@COLNCIH LPL HLNM N FI PHN

21-25100 LRM Server connected successfully, system operating

normally.

A IHHNCIH NQH LPL H IH@COLNCIH LPL CM HIN LKOCL @IL

IH@COLNCIH LPL NI JN IHHNCIHM @LIG INL $HMSM LGQILE IGJIHHNM.

IQPL, C@ IH@COLNCIH LPL CM LOHHCH IH HQ (IL OJL) NM H CM IHFS CH

N @CLMN MNLNOJ MN ( M HIN MNLN SN), CN QCFF HIN JN IHHNCIH @LIG HS

$HMSM BOMCHMM AJJFCNCIH.

AN CHCNCF MNLNOJ IHFS, QH $HMSM BOMCHMM AJJFCNCIH NLCM NI IHHN NI IH@COLNCIH

LPL H IH@COLNCIH LPL HHIN PFCN N JLMH I@ , IH@COLNCIH LPL

HLNM FI PHN 21-25101 Unable to accept connection: LRM Server has

not been started H L@OMM N IHHNCIH LKOMN. A@NL M H NN N

FMN IH, IHHNCIHM L HI FIHL L@OM @IL NCM LMIH.

&@ N IHHNCIH NI N LPL CM FIMN, IH@COLNCIH LPL HLNM FI PHN

21-25102 LRM Server has disconnected. IQPL, IH@COLNCIH LPL MNCFF

IHNCHOM NI JN IHHNCIHM @LIG $HMSM BOMCHMM AJJFCNCIHM.

IL GIL CH@ILGNCIH ION , CHFOCH IQ NI CHMNFF H OM CN, L@L NI

IOGHNNCIH.




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Configuration Server and LRM

LCICFFS, N MNLNOJ H OLCH HILGF IJLNCIHM, IH@COLNCIH LPL H CHNLN

NI HMOL NN N FCHM @CF H N IH@COLNCIH !NM L MSHLIHCT.

At Intial Startup

A@NL IH@COLNCIH LPL M MNLN OJ @IL N @CLMN NCG CHMN HQ (IL OJL)

NM, IH@COLNCIH LPL CM F NI JN FCHN JJFCNCIHM I@ N @IFFIQCH NSJM:

W $HMSM AGCHCMNLNIL H $HMSM AGCHCMNLNIL RNHMCIH

W MM LPL H IFONCIH IHNLIF LPL

W LPL

W & NCFCNS (& CHMNFFL)

ANNGJNCH NI MNLN H IHHN HS INL JJFCNCIH N NCM MN, @IL M MNLN,

QCFF LMOFN CH IH@COLNCIH LPL HLNCH H LLIL H FI GMM 21-25101 Unable

to accept connection: LRM Server has not been started.

CJ

$HMSM LIGGHM NN C@ SIO QHN NI IH@COL

EOJ IH@COLNCIH LPL, SIO I MI IHFS @NL

M MNLN.

AN NCM JICHN, GOMN CHMNFF H MNLN, @NL QC CN LNM N HNCNFGHN

MLCJNCIH M IH N FCHM H HNCNFGHN CH@ILGNCIH LNLCP @LIG N IJS I@ N

FCHM @CF CH N IH@COLNCIH !NM. OMM NCM HNCNFGHN CH@ILGNCIH M

L@LH H NI @F IPL-OM IH LJILNM.

&@ N FCHM CH@ILGNCIH M OJFI MOMM@OFFS H IH@COLNCIH LPL CHCNCFCT

JLIJLFS, N L-IHFS IJNCIH license GCN JJL CH N IH@COLNCIH IJNCIHM I@ N

IH@COLNCIH LPL IDN.

LHCH

!I HIN NNGJN NI GIC@S N PFO I@ NCM IJNCIH CH HS

QS. AHS MO NNGJN GCN LHL IH@COLNCIH

LPL NI IG CHIJLF.




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At Subsequent Restarts

A@NL MOMKOHN LMNLNM (@NL M MNLN), FF IHHNCIHM L FFIQ. &@ IM

HIN IHHN MILNFS @NL N OLLHN IH@COLNCIH LPL MQCNCH NI JLCGLS, IH@COLNCIH

LPL HLNM FI GMM 21-25102 LRM Server has disconnected. H @CHFFS LIHHNM, FI GMM 21-25100 LRM Server connected

successfully, system operating normally CM HLN, NI FL N JLPCIOM

IHCNCIH. NLQCM, NL CM HI CGJN IH IH@COLNCIH LPL @OHNCIHFCNS C@ IM

HIN LIHHN.

LHCH

$HMSM CHM IGJFCH JIFCS LKOCLM NN

IHHN H IJLNCH N FF NCGM @IL $HMSM 8.5

H FNL LFMM. !CMIHHNCIH I@ @IL HRNH JLCI GS IHMCL PCIFNCIH I@

$HMSM FCHMCH NLGM H LGHNM.

During Normal Operations

IH@COLNCIH LPL IHMNHNFS GIHCNILM N IHNHN I@ N FCHM @CF MNIL CH N

IH@COLNCIH !NM NI IH@CLG NN N CH@ILGNCIH CM MNCFF PFC. H N @CF RJCLM,

IH@COLNCIH LPL FIM H LLIL GMM ON IHNCHOM NI MLP FCHNM. I CMGCMM NCM

LLIL, SIO GOMN FI N HQ FCHM @CF S LOHHCH N @IFFIQCH IGGH IH NIGGH-FCH, M JJLIJLCN:

W H &: confserv license

W H CHIQM: confserv.exe license

IO I HIN H NI MNIJ H

Documents

FR 8.5.0 Framework Deployment Guide