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8/10/2019 FR 8.5.0 Framework Deployment Guide
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HGHN LGQILE 8.5.0LGQILE !JFISGHN $OC
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F I@ IHNHNMManagement Framework Deployment Guide 4
About Genesys Framework 6
ALCNNOL 6
IH@COLNCIH SL 7
HGHN SL 9
ML &HNLNCIH SL 11
C SL 12
LPCM SL 13
LGQILE IHHNCIHM 14
Q CH CM FM 15
Deployment Planning 4
&HCNCF IHMCLNCIHM 18
FJIHS NQILE !MLCJNCIH 19IH@COLNCIH HPCLIHGHNM 20
MCH NCIHF HOM 22
HGHN LGQILE H IFONCIH APCFCFCNS 24
IGGOHCNCIH MMCIH CFOLM 26
OLCNS IHMCLNCIHM 29
NQILE INCIHM @IL LGQILE IGJIHHNM 35
&HMNFFNCIH ILEMN 45
Deploying Framework 4
!JFISGHN PLPCQ 49
LLKOCMCNM 52
!NM LLKOCMCNM 52
JLNCH HPCLIHGHN LLKOCMCNM 53
CHMCH LLKOCMCNM 54
LGCMMCIH LLKOCMCNM 59
!JFISCH IH@COLNCIH SL 65
CLMN-CG !JFISGHN 66
IH@COLNCIH !NM 36
IH@COLNCIH LPL 37
&HMNFF $HMSM AGCHCMNLNIL 80
!JFIS CHM JILNCH HL 80
LN IMNM 81HFCH HGHN SL NI IHNLIF IH@COLNCIH SL 82
!JFISCH HGHN SL 83
IF IHNLIF AHN (A) 0
!NM AMM ICHNM 88
MM LPL 42
HNLFCT I !NM 43
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IFONCIH IHNLIF LPL 42
$HMSM MNL AHN 100
!JFISCH N MN I@ IOL LGQILE 104
Redundant Configurations 4
OHHN (A) IH@COLNCIH LPLM 0
OHHN (A) MM LPLM 0
OHHN (A) IFONCIH IHNLIF LPLM 0
OHHN (A) MNL AHNM 0
Sharing the Load Configurations 137
IH@COLNCIH LPL LIRS 38
!CMNLCON IFONCIH IHNLIF LPLM 150
Disaster Recovery / Business Continuity 0
Starting and Stopping Framework Components 5
MCH NLNOJ CFM 160
MCH N HGHN SL 161
NLNCH HOFFS 163
MCH CHIQM LPC HL 176
Additional Information 5
CFHN NOJ 178
$HLC IH@COLNCIH LIOLM 182
$HLC &HMNFFNCIH LIOLM 189
NHL ICH 194
IH@COLNCIH CMNILS I 149
AMMCH CMNILS I@ IH@COLNCIH HM 198
APH !CMIHHN !NNCIH LINIIF 201
!CMMNL IPLS IH@COLNCIH 202&HNLHN LINIIF PLMCIH 6 (&P6) 0
&P6 PM. &P4 PLPCQ 227
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HGHN LGQILE !JFISGHN $OC
M NCM OC NI CHNLIO SIO NI N IHJNM H NLGCHIFIS LFPHN NI N $HMSM
LGQILE, H JLIOLM NI CHMNFF, IH@COL, H LOH HGHN LGQILE.
Deployment Planning
FH SIOL JFISGHN I@ LGQILE, CHFOCH:
&HCNCF IHMCLNCIHM
NQILE INCIHM
&HMNFFNCIH ILEMN
Deploying Framework
!JFIS HGHN LGQILE, CHFOCH:
!JFISGHN PLPCQ
LLKOCMCNM
IH@COLNCIH SLHGHN SL
Redundant Configurations
!JFIS C PCFCFCNS (A) HGHN
LGQILE IGJIHHNM:
A IH@COLNCIH LPLM
A MM LPLM
A IFONCIH IHNLIF LPLM
A MNL AHNM
Sharing the Load Systems
!JFIS CMNLCON IGJIHHNM:
IH@COLNCIH LPL LIRCM!CMNLCON IFONCIH IHNLIF LPLM
HGHN LGQILE !JFISGHN $OC
LGQILE !JFISGHN $OC 4
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Disaster Recovery/Business
Continuity
OMN !CMMNL IPLS ALCNNOL
IL &H@ILGNCIH H IH@COLNCIH INM
Starting and Stopping
Framework Components
MCH NLN CFM
MCH N HGHN SL
NLNCH HOFFS
MCH CHIQM LPC HL
Additional Information
CFHN NOJ
$HLC !JFISGHN H ICH LIOLM
IH@COLNCIH LPL CMNILS I
CMNILS I@ IH@COLNCIH HM NCFCNS
AONIGNC !CMIHHN !NN LINIIF (A!!)
&HNLHN LINIIF PLMCIH 6 (&P6)
HGHN LGQILE !JFISGHN $OC
LGQILE !JFISGHN $OC 5
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AION $HMSM LGQILE
$HMSM LGQILE CM GHNILS JLN I@ HS $HMSM-M CHNLNCIH
GHGHN MSMNG. &N JLIPCM @OHNCIHM LKOCL @IL N HILGF IJLNCIH I@ HS $HMSMMIFONCIH:
W IH@COLNCIH HNLFCTM JLIMMCH H MNIL I@ FF N N LKOCL @IL $HMSM
MIFONCIHM NI QILE QCNCH JLNCOFL HPCLIHGHN.
W AMM IHNLIF MNM H PLC@CM OMLM' JLGCMMCIHM @IL MM NI, H GHCJOFNCIH
I@, MIFONCIH @OHNCIHM H N.
W IFONCIH IHNLIF MNLNM H MNIJM MIFONCIHM H GIHCNILM NCL MNNOM.
W AFLG LIMMCH @CHM H GHM IHCNCIHM LCNCF NI N IJLNCIH I@
MIFONCIHM.
W LIOFMIINCH IMNM OML-ILCHN, OHC@C FICH MSMNG QCN PH
MNIL, MILNCH, H PCQCH JCFCNCM.
W OFN HGHN ONIGNCFFS NNM H ILLNM MCNONCIHM NN GCN OM
IJLNCIHF JLIFGM CH MIFONCIHM.
W RNLHF &HNL@M HF IGGOHCNCIH QCN PLCNS I@ NFJIHS MSMNGM H
NM GHGHN MSMNGM (!B).
W ANN !N !CMNLCONCIH MOJJILNM N CMNLCONCIH I@ OMCHMM N NN NI
CHNLNCIHM, QCNCH H LIMM MIFONCIHM.
Architecture
$HMSM LGQILE IHMCMNM I@ @CP FSLM (M N @COL FIQ). &H MIJCMNCN
IH@COLNCIHM OMCH HGHN SL @OHNCIHFCNS, FSL JHM IH N FSLM
FIQ CN NI QILE JLIJLFS.
W IH@COLNCIH SLJLIMMM H MNILM FF N N LKOCL @IL LOHHCH
$HMSM MIFONCIHM CH JLNCOFL HPCLIHGHN; CN HINC@CM FCHNM I@ HS IH@COLNCIH
HM. IH@COLNCIH SL FMI IHNLIFM OML MM NI MIFONCIH'M @OHNCIHM
H N.
W HGHN SLIHNLIFM N MNLNOJ H MNNOM I@ MIFONCIHM, FICH I@
GCHNHH PHNM, HLNCIH H JLIMMCH I@ FLGM, H GHGHN I@JJFCNCIH @CFOLM.
W ML &HNLNCIH SLJLIPCM IGJLHMCP OML CHNL@ NI IH@COL,
GIHCNIL, H IHNLIF N GHGHN HPCLIHGHN.
W C SLHFM $HMSM MIFONCIHM NI IGGOHCN LIMM GC,
CHFOCH NLCNCIHF NFJIHS MSMNGM, IC IPL & (&), -GCF, H N .
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 6
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CM FSL FMI JLIPCM N GHCMG NI CMNLCON CHNLNCIH-LFN OMCHMM
N QCNCH H LIMM MIFONCIHM.
W LPCM SLHLNM N MNNCMNCF N OM @IL CHNLNCIH JLIMMCH H
IHNN HNL LJILNCH.
$HMSMLGQILE
ALCNNOL
&GJILNHN
A $HMSM CHMNFFNCIH JHM IH $HMSM CHM
JILNCH HL (), HIN MIQH CH N CLG,
@IL FCHM IHNLIF.
Configuration Layer
Functionality
IH@COLNCIH SL JLIPCM:
W HNLFCT IH@COLNCIH N JLIMMCH H MNIL @IL IH-NCG HNLS I@ HS
CH@ILGNCIH ION IHNN HNL HNCNCM NN HS HOGL I@ JJFCNCIHM LKOCL NI
@OHNCIH CH JLNCOFL OMCHMM HPCLIHGHN. AHS HOGL I@ JJFCNCIHM H OM
NCM [email protected] AH PH, IH@COLNCIH N-CMNLCONCIH GHCMG, MI JJFCNCIHM H L
NCL IH@COLNCIH OJIH MNLNOJ H HINC@C I@ OJNM N LOHNCG QCNION MLPC
CHNLLOJNCIHM.
W IGJLHMCP N-CHNLCNS IHNLIF @OHNCIHM NN JLPHN HNLS I@ CFFICF
IH@COLNCIH N NN GCN OM MIFONCIH GF@OHNCIH.
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 7
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W APH LIHHNCIH GHGHN QC HMOLM NN JJFCNCIHM P OJ-NI-
N N @NL LMNFCMCH IHHNCIH NI IH@COLNCIH LPL.
W AMM IHNLIF @OHNCIHM NI LOFN OML MM NI MIFONCIH @OHNCIHM H N,
M IH N MM JLCPCFM MN @IL CNG.
W CTLM NI FJ OMLM NLIO N ONIGN JLIMM I@ MIFONCIH JFISGHN.W OJJILN @IL ILJCFFS CMNLCON HPCLIHGHNM.
W &HNLNCIH QCN RNLHF N MIOLM, @LIG QC SIO H CGJILN IH@COLNCIH N
NI N IH@COLNCIH !NM.
W &GJILN H RJILN I@ IH@COLNCIH N NI H @LIG N IH@COLNCIH !NM.
W OL N NLHM@L NQH $HMSM IGJIHHNM OMCH N LHMJILN SL
OLCNS () JLINIIF.
Architecture
IH@COLNCIH
SL
ALCNNOL
&H N IH@COLNCIH SL:
W IH@COLNCIH LPL JLIPCM HNLFCT MM NI N IH@COLNCIH !NM,
M IH JLGCMMCIHM NN MOJL GCHCMNLNILM H MN @IL HS OML NI HS
IH@COLNCIH IDN. IH@COLNCIH LPL FMI GCHNCHM N IGGIH FICF
CHNLCNS I@ IH@COLNCIH N H HINC@CM JJFCNCIHM I@ HM G NI N N.
JNCIHFFS, SIO H LOH IH@COLNCIH LPL CH LIRS GI NI MOJJILN
ILJCFFS CMNLCON HPCLIHGHN. ( ILJCFFS CMNLCON LCNNOL
CM GIL IGJFR NH MIQH CH N CLG.)
W $HMSM AGCHCMNLNIL, JLN I@ N ML &HNL@ SL, JLIPCM OML-@LCHFS
CHNL@ @IL GHCJOFNCH N IHNN HNL IH@COLNCIH N NN MIFONCIHM OM
H @IL MNNCH OML JLGCMMCIHM @IL MIFONCIH @OHNCIHM H N.
W IH@COLNCIH !NM MNILM FF IH@COLNCIH N.
LHCH
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 8
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PL , FN, IL GIC@S HS N CH N
IH@COLNCIH !NM, RJN NLIO JJFCNCIHM
PFIJ S $HMSM, IL NLIO JJFCNCIHM
CHMNLOGHN QCN N $HMSM IH@COLNCIH LPLJJFCNCIH JLILGGCH CHNL@ (A&). &@ SIO P
IGJFFCH LMIHM @IL MMCH N NM CLNFS,
IHMOFN $HMSM OMNIGL L @IL SIO I MI.
W $HMSM AGCHCMNLNIL RNHMCIH MIFONCIH JFISGHN @OHNCIHFCNS ONIGNM
JFISGHN H OJL. CM @OHNCIHFCNS FMI HFM MIFONCIH-MJC@C N
CHNLCNS.
W IH@COLNCIH IHPLMCIH CTL () (HIN MIQH CH N CLG) JLIPCM OML-
@LCHFS CHNL@ @IL GCLNCH $HMSM IH@COLNCIH N NI N GIMN LHN N
@ILGN. !NM GCLNCIH CM IJNCIHF, ON LKOCL C@ SIO QHN NI NE PHN I@N GIMN LHN @NOLM I@ HGHN LGQILE. NLNCH CH LFM 8.1.3,
FMI HFM SIO NI GCLN N IH@COLNCIH !NM NI GOFNC-FHO @ILGN
OMCH -8, H NI GCLN MCHF-NHHN (HNLJLCM) IH@COLNCIH !NM NI
CLLCF GOFNC-NHHN NM. @L NI N $HMSM CLNCIH $OC @IL GIL
CH@ILGNCIH ION .
Management Layer
Functionality
HGHN SL JLIPCM:
W HNLFCT MIFONCIH IHNLIF H GIHCNILCH, CMJFSCH N LF-NCG MNNOM I@ PLS
IH@COL IFONCIH IDN, H NCPNCH H NCPNCH MIFONCIHM H MCHF
JJFCNCIHM, CHFOCH OML-@CH MIFONCIHM.
W HNLFCT FICH NN LILM JJFCNCIHM GCHNHH PHNM. OHC@C FI
@ILGN HFM MS MFNCIH I@ LKOCL FI LILM H HNLFCT FI MNIL @IL
IHPHCHN MM H MIFONCIH-FPF NLIOFMIINCH. HNLFCT FICH FMI
FFIQM SIO NI NLE CHCPCOF CHNLNCIHM, OCN NCPCNCM CH SIOL IHNN HNL, HMNIL FLG CMNILS.
W FRCF FLG MCHFCH NN NLCLM FLGM M IH JJFCNCIH GCHNHH
PHNM, MSMNG JL@ILGH JLGNLM, IL CGJF NQILE HGHN LINIIF
() NLMIFM. AFLGM L IGGOHCN NI $HMSM AGCHCMNLNIL H H
QLCNNH NI MSMNG FIM. IO H IH@COL N MSMNG NI IHPLN FLGM CHNI
NLJM H MH NG M -GCFM NI MJC@C &HNLHN LMM. ( FNNL
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 9
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ONIGNCFFS HFM JCH HINC@CNCIHM.) HGHN SL ONIGNCFFS
MMICNM FLGM QCN N MIFONCIHM NS @@N H MNILM FLGM M NCP
IHCNCIHM CH N MSMNG OHNCF NS L CNL LGIP S HINL GCHNHH PHN
IL FL S N OML.
W OFN-GHGHN @OHNCIHM, IHMCMNCH I@ NNCIH, CMIFNCIH, H ILLNCIH I@JJFCNCIH @CFOLM. IL HIH-LOHHN IH@COLNCIHM, N HGHN SL
ONIGNCFFS LMNLNM JJFCNCIHM NN @CF. IL LOHHN IH@COLNCIHM, NCM FSL
MOJJILNM MQCNIPL NI N MNHS JJFCNCIHM H FMI ONIGNCFFS LMNLNM
JJFCNCIHM NN @CF.
W BOCFN-CH MOJJILN @IL IN FLG JLIMMCH H N RH QCN H
-IGJFCHN HNQILE GHGHN MSMNG (). AM LMOFN, SIO H CHNLN
NCL-JLNS QCN $HMSM MSMNG NI MLP M H H-OML CHNL@ @IL
IHNLIF H GIHCNILCH @OHNCIHM H @IL FLG MCHFCH @OHNCIHM.
W &HCPCOF IMN GIHCNILCH, CHFOCH H GGILS OM LILM H
CH@ILGNCIH ION LOHHCH JLIMMM H MLPCM.
W OJJILN @IL ILJCFFS CMNLCON HPCLIHGHNM.
W OJJILN @IL N LGIN JFISGHN I@ $HMSM IGJIHHNM, M JL@ILG CH
$HMSM AGCHCMNLNIL RNHMCIH.,
Architecture
HGHN
SL
ALCNNOL
&H N HGHN SL:
W IF IHNLIF AHN (HIN MIQH CH N CLG), FIN IH PLS IMN NN N
HGHN SL IHNLIFM H/IL GIHCNILM, CM OM NI MNLN H MNIJ JJFCNCIHM,
NN JJFCNCIH @CFOLM, H IGGOHCN JJFCNCIH LIFM CH LOHHS IHNRN. IF IHNLIF AHN &HMNFFNCIH E (&) FMI CHFOM LGIN JFISGHN
HN (HIN MIQH CH N CLG), L@LL NI M N Genesys Deployment Agent,
NN CM OM NI JFIS $HMSM &M LGINFS.
W MM LPL JLIPCM HNLFCT JLIMMCH H MNIL I@ PLS JJFCNCIH'M
GCHNHH PHNM. PHNM L MNIL M FI LILM CH N HNLFCT I
!NM QL NS L PCFF @IL @OLNL HNLFCT JLIMMCH. MM
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 10
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LPL FMI EM @IL FI PHNM IH@COL NI NLCL FLGM. &@ CN NNM GN, CN
MHM N FLG NI IFONCIH IHNLIF LPL @IL CGGCN JLIMMCH.
W IFONCIH IHNLIF LPL CM N JLIMMCH HNL I@ N HGHN SL. &N OMM
IF IHNLIF AHNM NI MNLN MIFONCIH IGJIHHNM CH N JLIJL ILL, GIHCNIL NCL
MNNOM, H JLIPC LMNLN IL MQCNIPL CH M I@ JJFCNCIH @CFOL. IFONCIHIHNLIF LPL FMI CHFOM @IOL ONCFCNCM NN JLIPC N CFCNS NI L@OFFS MNIJ -
LPLM, HF -LPL MNOE FFM, MH FI GMMM IH F@ I@ JJFCNCIHM,
H RH CH@ILGNCIH QCN IFONCIH IHNLIF LPL. M ONCFCNCM H
CHMNFF QCN IL QCNION IFONCIH IHNLIF LPL.
W $HMSM AGCHCMNLNIL, ML &HNLNCIH SLIGJIHHN, CMJFSM N MNNOM I@
FF CHMNFF $HMSM MIFONCIHM H CH@ILGNCIH ION NCP FLG, HFM N
OML NI MNLN H MNIJ MIFONCIHM IL MCHF JJFCNCIHM (CHFOCH NCL-JLNS
JJFCNCIHM), H HFM PH MFNCIH H PCQCH I@ GCHNHH FIM.
W HNLFCT I !NM (FMI FF N I !NM) MNILM FF JJFCNCIH
FI LILM, CHFOCH CHNLNCIH-LFN LILM, FLG CMNILS LILM, H OCN
LILM.
W $HMSM MNL AHN (H IJNCIHF IGJIHHN HIN MIQH CH N CLG)
JLIPCM H CHNL@ NQH N HGHN SL H H -IGJFCHN
. &N CM LKOCL NI MOJJILN CLIMI@N JLNCIHF HL () NHIFIS,
H IJNCIHF NI MOJJILN MNL AHN IL NCL-JLNS AHN JLINIIF-IGJFCHN
GMNL HN.
User Interaction Layer
Functionality
ML &HNLNCIH SL JLIPCM HNLFCT Q-M @OHNCIHFCNS H CHNL@M @IL
N @IFFIQCH:
W !JFISGHN I@ $HMSM IGJIHHNM NI HS IGJONL IH N HNQILE OMCH N
$HMSM !JFISGHN AHN ( HGHN SL IGJIHHN). NLNCH CH LFM
8.5, NCM @OHNCIHFCNS CM JLN I@ $HMSM AGCHCMNLNIL RNHMCIH.
W IH@COLNCIH, GIHCNILCH, H IHNLIF I@ JJFCNCIHM H MIFONCIHM.
OLLHNFS, $HMSM AGCHCMNLNIL H CNM RNHMCIH CM N IHFS IGJIHHN CH N ML&HNLNCIH FSL.
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 11
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Architecture
ML &HNLNCIH
SL
ALCNNOL
&H N ML &HNLNCIH SL:
W LIQML-M $HMSM AGCHCMNLNIL CHFOM IGJLHMCP OML CHNL@
NI IH@COL, GIHCNIL, H IHNLIF N GHGHN HPCLIHGHN.
W HGHN LPL:
Z IGGOHCNM QCN IH@COLNCIH LPL ( IH@COLNCIH SL IGJIHHN)
NI RH IH@COLNCIH CH@ILGNCIH.
Z IGGOHCNM QCN IFONCIH IHNLIF LPL ( HGHN SL
IGJIHHN) NI RH MNNOM, IJLNCIHM, H IHNLIF CH@ILGNCIH.
Z M FIM @LIG N HNLFCT I !NM ( HGHN SL
IGJIHHN).
Z LIPCM Q MLPCM @IL N LIQML-M $HMSM AGCHCMNLNIL.
W !JHCH IH N MIFONCIHM JFIS CH N MSMNG, N HGHN LPLGS FMI IGGOHCN QCN INL E H MLPLM NI LNLCP MIFONCIH-MJC@C
CH@ILGNCIH.
Media Layer
Functionality
C SL JLIPCM:
W &HNL@M NI IGGOHCNCIH GC.
W !CMNLCONCIH I@ CHNLNCIH-LFN OMCHMM N QCNCH H LIMM MIFONCIHM.
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 12
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Architecture
C SL
ALCNNOL
&H N C SL:
W &HNLNCIH LPL JLIPCM H CHNL@ QCN &HNLHN GC FCE -GCF H Q
IGGOHCNCIHM. -LPL JLIPCM H CHNL@ QCN NLCNCIHF NFJIHS MSMNGM.W -LPLM JLIPC H CHNL@ QCN NLCNCIHF NFJIHS MSMNGM.
W -LPLM @IL & IFONCIHM JLIPC H CHNL@ QCN I& NFJIHS MSMNGM.
AFF I@ NM MLPLM IGGOHCN CHNLNCIH-JLIMMCH LKOMNM @LIG N $HMSM
MIFONCIHM NI N GC PCM H CMNLCON CHNLNCIH-JLIMMCH PHNM CH N IJJIMCN
CLNCIH. S FMI GCHNCH N OLLHN MNN I@ CHNLNCIH H FF N OMCHMM N
IFFN ION CHNLNCIH OLCH JLIMMCH MNM. M MLPLM CMNLCON NN
N NI FF N JJFCNCIHM NN JLNCCJN CH JLIMMCH N CHNLNCIH. S H FMI
NLHM@L NN N LIMM GOFNCJF CHNLNCIH-JLIMMCH MCNM.
AHINL C SL IGJIHHN, I !CMNLCONCIH LPL (!), HIN MIQH CH N CLG,
CHLMM MSMNG MFCFCNS H PCFCFCNS.
Services Layer
Functionality
LPCM SL JLIPCM:
W IHPLMCIH I@ PHNM LFN NI GHGHN I@ MCHF CHNLNCIHM CHNI MNNCMNCF
N, QC CM NH OM @IL CHNLNCIH JLIMMCH H IHNN HNL LJILNCH.
AION $HMSM LGQILE ALCNNOL
LGQILE !JFISGHN $OC 13
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Architecture
LPCM SL
ALCNNOL
NN LPL NLEM LF-NCG MNNM I@ CHNLNCIH GHGHN LMIOLM H IFFNM
MNNCMNCM ION IHNN HNL JL@ILGH. $HMSM MIFONCIHM OM N MNNCMNCF N NI
GIL intelligentlyGH LF-NCG CHNLNCIHM. LIO $HMSM JILNCH, SIO H OM
N N NI HLN LF-NCG H CMNILCF IHNN HNL LJILNM.
Framework Connections
@IFFIQCH CLG MIQM IHHNCIHM NN LGQILE IGJIHHNM MNFCM NI
INL H NI MIFONCIHM.
LGQILE
IHHNCIHM
IPv6 SupportAFF LGQILE MLPL IGJIHHNM MOJJILN &P6, RJN @IL N @IFFIQCH:
W H INCHCH NHCF FCHMM IHHNCH NI N FRN FCHM MLPL, FF
LGQILE MLPLM MOJJILN &P6 IH IHFS N 5 64-CN H CHIQM 2008
64-CN IJLNCH MSMNGM.
AION $HMSM LGQILE LGQILE IHHNCIHM
LGQILE !JFISGHN $OC 14
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IL GIL CH@ILGNCIH ION &P6, M &HNLHN LINIIF PLMCIH 6 (&P6) H &P6 PM. &P4
PLPCQ.
New in This Release
B@IL SIO @GCFCLCT SIOLMF@ QCN N $HMSM LGQILE LCNNOL H @OHNCIHFCNS,
HIN N @IFFIQCH GDIL HM NN QL CGJFGHN CH N 8.5 LFM I@ LGQILE,
H N MIOLM NN MLC NG CH NCF.
New in Release 8.5.0
General Features
W Recommendations for Disaster Recovery: &@ HNOLF, GH-G, IL OHCHNH
PHN IOLM N N GCH MCN, @ILCH IH@COLNCIH LPL, IFONCIH IHNLIF LPL
(), H MM LPL NI @CF, $HMSM HIQ LIGGHM GOFNC-MCN
JFISGHN GIF NI GCHNCH IJLNCIHM. !CMMNL IPLS/BOMCHMM
IHNCHOCNS.
W Enhanced Migration: CLNCIH I@ HGHN LGQILE IGJIHHNM CM
CGJLIP, HFCH N OJL NI IOL QCN GCHCGF IQHNCG H CGJN NI N
JLIONCIH HPCLIHGHN. @L NI N ''$HMSM CLNCIH $OC'' @IL GIL
CH@ILGNCIH.
W Logging Resilience: LINNFCH H JJFC NI FI IONJONM, CHFOCH NHNLFCT I, NI JLPHN FI KOO @LIG LIQCH NI MCT NN IOF CGJN
HILGF IJLNCIH I@ H JJFCNCIH.
W OJJILN @IL HQ !NM HGHN SMNGM H HQ PCLNOF JFN@ILG. IL
OJN CH@ILGNCIH ION MOJJILN IJLNCH MSMNGM, !NM HGHN
SMNGM (!B), H CLNOF CHM, M N Genesys Supported Operating
Environment Reference Guide.
Configuration Layer
W Improved Database Access: !B LPL CM HI FIHL LKOCL @IL MM NI N
IH@COLNCIH !NM. @L NI N Framework 8.5 Database Connectivity
Reference Guide @IL GIL CH@ILGNCIH.
AION $HMSM LGQILE Q CH CM FM
LGQILE !JFISGHN $OC 15
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&GJILNHN
&@ SIO QCFF OMCH N IH@COLNCIH IHPLMCIH
CTL NI IHPLN SIOL IH@COLNCIH !NM, SIO
MNCFF H !B LPL @IL N IHPLMCIH.
W Licensing Enhancements: B@IL IH@COLNCIH LPL MNLNM @IL N @CLMN NCG, CN
HIQ EM H IH@CLGM NN N FCHM @CF CM PFC. CM MNJ IM HIN LKOCL HS
HQ FCHM IL FCHM @CF; N RCMNCH FCHM @CF CM MCGJFS E @IL PFCCNS. &H
CNCIH, $HMSM CHM JILNCH HL () CM HIQ MOJJILN; CN QILEM QCN
IH@COLNCIH LPL NI HMOL NN FF JJFCNCIHM P PFC FCHM @IL NS
H CHMNFF H MNLN. @L NI CHMCH LLKOCMCNM @IL GIL CH@ILGNCIH.
W Language Pack Support for Localization of Configuration Layer: IH@COLNCIH
LPL FFIQM SIO NI CHMNFF FHO JEM NI HF MOJJILN I@ JLNCOFL
FHO CH QC GMMM L CMJFS. @L NI N IOGHNNCIH QCN SIOL
HO EM @IL GIL CH@ILGNCIH.
W Improved handling of Business Attributes: Q IH@COLNCIH IJNCIHM P H
CHNLIO NI IHNLIF N RCMNH I@ FS PFOM I@ CSJ OMCHMM
NNLCONM, H N ONIGNC CHLCNH I@ FS OMCHMM NNLCONM QH LNCH
HQ NHHNM.
W Extended audit trail of configuration changes: IH@COLNCIH LPL HIQ MOJJILNM
H RNH OCN NLCF I@ FF HM CH N IH@COLNCIH !NM, CHFOCH HQ
H JLPCIOM PFOM. A HQ ONCFCNS IONJONM LJILN I@ NCM CH@ILGNCIH QH
HMMLS. @L NI CMNILS I@ IH@COLNCIH HM @IL GIL CH@ILGNCIH.
W New types of Application configuration objects: MLM H HIQ @CH N@IFFIQCH HQ NSJM I@ AJJFCNCIH IH@COLNCIH IDNM:
Z LPL
Z ILCH LSJNI LPL
Management Layer
N ''LGQILE 8.5 HGHN SL ML'M $OC'' @IL CH@ILGNCIH ION N
@IFFIQCH HQ @NOLM NN L MJC@C NI N HGHN SL:
W Improved Database Access: !B LPL CM HI FIHL LKOCL @IL MM NI N I!NM.
W Extended Hang-up Detection: MM LPL JLIMM NL HIQ MOJJILNM
H-OJ NNCIH NQH MM LPL H N I !NM N N NL
FPF.
AION $HMSM LGQILE Q CH CM FM
LGQILE !JFISGHN $OC 16
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W Enhanced Logging: IG FI PHNM P H OJN NI JLIPC RNH
CH@ILGNCIH JJFCNCIH .
Security Features
W Extended support of Kerberos authentication protocol: IH@COLNCIH LPL
MOJJILNM LLIM @IL OML FICHM. IH@COLNCIH LPL H IJLN QCN CHIQM
ANCP !CLNILS H & ES CMNLCONCIH HNLM NI @CFCNN CHF CH-IH PC
$HMSM & JJFCNCIHM. @L NI N ''LGQILE 8.5 RNLHF AONHNCNCIH
@LH HOF'' @IL GIL CH@ILGNCIH.
W Reinforced user authentication:AFF NCP MMMCIHM L CGGCNFS CHPFCN
QH OML CM CMF CH, IL LGIP @LIG, N IH@COLNCIH !NM. @L NI
N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL CH@ILGNCIH ION OML
ONHNCNCIH GMOLM @IL SIOL MSMNG.
Retired FeaturesW !B LPL CM HI FIHL LKOCL S HGHN LGQILE. &@ SIO GOMN OM !B
LPL OM SIO L OMCH $HMSM IGJIHHNM NN L IFL H/IL I HIN
MOJJILN NCM @OHNCIHFCNS, M MCH !B LPL.
W RJN @IL IH@COLNCIH IHPLMCIH CTL, FF INL HGHN LGQILE-
LFN IH@COLNCIH H JFISGHN CTLM, CHFOCH N IH@COLNCIH &GJILN
CTL H !NM &GJILN CTL, L HI FIHL PCFF M JLN I@ HGHN
LGQILE 8.5. IQPL, GIMN L PCFF H H OM C@ H.
W CGJF DN AMM LINIIF (A) CM JLN CH HGHN
LGQILE.W OJJILN CM CMIHNCHO @IL FF PLMCIHM I@ N @IFFIQCH:
Z - H &NHCOG IJLNCH MSMNGM
Z &B &H@ILGCR H SM !B
AION $HMSM LGQILE Q CH CM FM
LGQILE !JFISGHN $OC 17
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!JFISGHN FHHCH
ACPCH IJNCGF JL@ILGH QCN SIOL $HMSM CHMNFFNCIH LKOCLM IGJLHMCP
JFHHCH. IQ QFF $HMSM LGQILE IGJIHHNM @OHNCIH CH JLNCOFL HPCLIHGHNJHM IH HOGL I@ PLCFM, CHFOCH GIOHN I@ IGJONL GGILS, HNQILE FINCIH
I@ N JJFCNCIHM, H N MJC@C NMEM N JJFCNCIHM JL@ILG. CH@ILGNCIH CH NCM
MNCIH MLCM PLCIOM LNLCMNCM I@ LGQILE IGJIHHNM H FIIEM N IQ NS
CHNLN QCN INL H N JJFCNCIHM NS MLP. &N JLIPCM MC N H GEM
LIGGHNCIHM NN QCFF FJ SIO MFN N IJNCGF IGJIHHNM @IL SIOL MJC@C HM,
IIM IGJONL @IL IGJIHHN, H @CH N IJNCGF FINCIH @IL IGJIHHN
IH N HNQILE.
NLN SIOL JFISGHN JFHHCH S CHNC@SCH N RCMNCH NFJIHS LMIOLM CH SIOL
IHNN HNL HPCLIHGHN. H @IFFIQ N JFISGHN LIGGHNCIHM @IL
LCNNOL FSL CPH CH NQILE INCIHM @IL LGQILE IGJIHHNM.
IHMCL QNL SIO H H@CN @LIG:
W MCH N HGHN SL.
W PCH LOHHN IGJIHHNM.
W &HMNFFCH CNCIHF IH@COLNCIH LPLM CH LIRS GI.
W &HMNFFCH HOGL I@IFONCIH IHNLIF LPLM CH !CMNLCON GI.
W MCH I !CMNLCONCIH LPL.
&H CNCIH, LPCQ IFONCIH APCFCFCNS H OLCNS IHMCLNCIHM, QC L IGGIH
MJNM I@ HS $HMSM CHMNFFNCIH.
CHFFS, JLJL H CHMNFFNCIH QILEMN MOGGLCTCH SIOL IH@COLNCIH LKOCLGHNM, H
@CFF CN CH H L@L NI CN M SIO JFIS LGQILE.
Initial Considerations
IQ QFF $HMSM LGQILE IGJIHHNM @OHNCIH CH JLNCOFL HPCLIHGHN JHM IH
HOGL I@ PLCFM, CHFOCH GIOHN I@ IGJONL GGILS, HNQILE FINCIH I@ NJJFCNCIHM, H N MJC@C NMEM N JJFCNCIHM JL@ILG. CM MNCIH JLIPCM MC
N H GEM LIGGHNCIHM NN QCFF FJ SIO MFN N IJNCGF IGJIHHNM @IL SIOL
MJC@C HM, IIM IGJONL @IL IGJIHHN, H @CH N IJNCGF FINCIH @IL
IGJIHHN IH N HNQILE.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 18
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Telephony Network DescriptionLNCH CH@ILGNCIH CM LKOCL NI JFIS LGQILE, MI JLJL MLCJNCIH I@ SIOL
NFJIHS H GC HNQILE M CMOMM CH NCM MNCIH. IO QCFF OM N @LIG NCM
MLCJNCIH QH MOJJFSCH IH@COLNCIH JLGNLM NI !JFISGHN CTLM IL QHIH@COLCH IDNM @IL SIOL IHNN HNL OMCH $HMSM AGCHCMNLNIL.
IO GOMN P N @IFFIQCH CH@ILGNCIH PCFF @IL PLS MQCN NN SIO JFH NI OM CH
SIOL CHNLNCIH GHGHN MIFONCIH:
W QCN NSJ, QC OMOFFS ILLMJIHM NI N MQCN PHIL, LH HG, H
GIF HOGL.
W LMCIH I@ N MQCN MI@NQL.
W SJ I@ & CHE (/&, .25, IL &!).
W LMCIH I@ N & CHE MI@NQL.
W &H@ILGNCIH LKOCL NI IHHN NI N & CHE (@IL RGJF, @IL /& IHHNCIH,IMN HG H JILN HOGL), CHFOCH JMMQIL, MLPC C, H INL JLGNLM
LKOCL @IL MQCN MOLCNS.
W SJM H HOGLM I@ NFJIHS PCM, FMI FF !CLNILS OGLM IL !M.
IO GS P NI IH@COL MJC@C NSJM I@ !M (@IL RGJF, IONCH ICHNM) IH
N MQCNM NI MOJJILN @OHNCIHM I@ N CHNLNCIH GHGHN MIFONCIHM.
W ICH IM NI MMCH NI HNM @IL LOHNCG MMICNCIHM NQH HNM H
NCL QILECH JFM.
W &H@ILGNCIH ION IQ N MQCN !M L LLH CHNI QILECH JFM.
W &H@ILGNCIH ION IQ !M NN FIH NI JLNCOFL MQCN H L @LIG
INL MQCNM CH GOFNC-MCN CHMNFFNCIH.
&H CNCIH, MLC SIOL IHNN HNL LMIOLM:
W IL PLS OML QI GOMN MM HS CHNLNCIH GHGHN JJFCNCIH, @CH N
@IFFIQCH JLGNLM: OHCKO GJFIS &!, OHCKO OML HG, H JMMQIL.
LIF I@ OML CH N IHNN HNL @CHM N MN I@ MM JLCPCFM @IL NCM OML CH
N MSMNG. IL GIL CH@ILGNCIH, M OLCNS IHMCLNCIHM.
W IL HNM, @CH ICH IM CH PLS MQCN N QC NS GCN QILECH.
W IL HNM, @CH MECFFM NN GCN IHMCL M LCNLC @IL @@NCP CHNLNCIH
JLIMMCH.
W IN IQ HNM L LLH CHNI LIOJM.
W !C IQ NI LLH N QILECH JFM CHNI LIOJM.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 19
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Guidelines for Naming Hosts
I HMOL NN N IJLNCH MSMNGM JLIJLFS CHNLJLN IMN HGM, @IFFIQ NM OCFCHM
QH HGCH N IMN IGJONLM CH SIOL MSMNG:
1. &@ JIMMCF, OM N IMN'M ! HG.
2. &@ CN CM HIN JIMMCF NI OM N ! HG, OM N IMN'M & LMM, CH N @ILGN R.R.R.R.
IQPL, PLC@S N PCFCFCNS I@ NN & LMM S OMCH N IGGH ping IH N IGGH-FCH @IL MNLNCH N CHMNFFNCIH JLIMM.
Configuration Environments
$HMSM JLIPCM CNM MI@NQL NI NQI NSJM I@ IGJHCM:
W IGJHCM NN IQH NCL NFJIHS KOCJGHN H OM CN @IL NCL IQH HM.
W IGJHCM (MO M MLPC JLIPCLM) NN GE NCL NFJIHS KOCJGHN
PCFF NI INL IGJHCM.
A MCHF $HMSM IH@COLNCIH HPCLIHGHN H OM NI LMM N HM I@ IN I@
NM NSJM I@ IGJHCM. IO MNFCM NN IH@COLNCIH HPCLIHGHN, FF Hierarchical
Multi-tenant, QH SIO LN N IH@COLNCIH !NM MNLONOL OLCH N IH@COLNCIH
SL CHMNFFNCIH.
Hierarchical Multi-Tenant
CLLCF GOFNC-NHHN IH@COLNCIH HPCLIHGHN MLPM N HM I@ IGJHS,
NSJCFFS MLPC JLIPCL, GECH CNM NFJIHS KOCJGHN PCFF NI INL IGJHCM.
I, NCM IH@COLNCIH HPCLIHGHN FMI MLPM N HM I@ PLS IGJHS OMCH N
MLPC. &H NCM HPCLIHGHN, IH@COLNCIH CH@ILGNCIH ION N LMIOLM NN L GH
RFOMCPFS S N MLPC JLIPCL CM PCMCF IH N MLPC JLIPCL MC IHFS. HFS
JLMIHHF @LIG N MLPC JLIPCL IGJHS H LCMNL N HNCNCM NN JLIPC N
NHCF @IOHNCIH @IL MNNCH OJ N & MLPCM, MO M MQCNCH I@@CM, N HNQILE
IMNM, H & JJFCNCIHM. M LMIOLM GS ML S MIG IL FF I@ NIGJHCM OMCH N MLPC ("HHNM"). LMIOLM I@ N CHCPCOF IGJHCM, MO
M OML IOHNM, HN LIOJM, IONIOH GJCHM, H MI @ILN, L IH@COL
MJLNFS S N JLMIHHF I@ NM IGJHCM. CM IH@COLNCIH CM PCMCF IHFS NI NN
IGJHS'M OMLM.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 20
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CM HLF MNLONOL H RNH NI H OHFCGCN HOGL I@ FSLM. MLPC
JLIPCL H JLIPC CNM MLPCM HIN IHFS NI IGJHCM NN OM CNM MLPCM CLNFS (M
RCMN JLCIL NI LFM 8.0), ON NI INL IGJHCM, MO M LMFFLM, QI CH NOLH MFF NIM
MLPCM NI INL IGJHCM. OMNIGLM I@ NM LMFFLM H, CH NOLH, CLN OMLM
H JLJM INL LMFFLM. CM CLLCF FSLCH H @LIG IH NI H OHFCGCNHOGL I@ FPFM. HHNM NN JLIPC MLPCM NI INL NHHNM L FF JLHN NHHNM;
NIM NN OM NM MLPCM L FF CF NHHNM. L@IL, MCHF HHN IDN H
JLHN, CF, IL IN.
CM MNLONOL H FMI MOJJILN MCHF-NHHN, ILEnterprise, HPCLIHGHN, S IH@COLCH
N JL-@CH HPCLIHGHN NHHN. AM H FNLHNCP, MCHF-NHHN IH@COLNCIH LPL
H JFIS, ON $HMSM MNLIHFS LIGGHM CHMN NCM @IL HQ JFISGHNM. &@
SIO L FLS LOHHCH MCHF-NHHN HPCLIHGHN, L@L NI N ''$HMSM CLNCIH $OC''
@IL CH@ILGNCIH ION IHPLNCH CN NI CLLCF GOFNC-NHHN HPCLIHGHN QCN IHFS IH
NHHN.
&GJILNHN
LCIL NI LFM 8.0, N CLLCF GOFNC-NHHN
HPCLIHGHN QM EHIQH M N GOFNC-NHHN
HPCLIHGHN, OM N FNNL QM FCGCN NI IH
FSL I@ CLLS. &H LFM 8.0 H FNL, N NQI
NLGM L OM CHNLHFS, ON FQSM L@L NI
CLLCF GOFNC-NHHN HPCLIHGHN.
Recommendations for Large Configuration Environments
$HMSM @CHM FL IH@COLNCIH HPCLIHGHN M IH CH QC N IH@COLNCIH
!NM MNILM 50,000 IL GIL IH@COLNCIH IDNM. $HMSM MNLIHFS LIGGHM NN
SIO IHMCL NM OCFCHM QH IJLNCH QCNCH FL IH@COLNCIH HPCLIHGHN:
W M $HMSM AGCHCMNLNIL H INL IH@COLNCIH LPL FCHNM QCN MJCF L,
NI JLPHN FICH JLIFGM. IL RGJF, LN OML IOHNM QCN C@@LHN
IH@COLNCIH MM JCFCNCM, MI NN IHNN HNL MN@@ H FI CH NI $HMSM
AGCHCMNLNIL H JL@ILG IHFS NIM NMEM NS L LKOCL NI JL@ILG IPL NIH@COLNCIH IDNM @IL QC NS P JLGCMMCIHM. CM MPM $HMSM
AGCHCMNLNIL @LIG FICH FF N IDNM @LIG N IH@COLNCIH !NM.
W L L MJCF IHMCLNCIHM @IL N HOGL I@ HGHN LGQILE MLPL
IGJIHHNM H N GIOHN I@ A LKOCL S IGJIHHN NI MLP
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 21
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JLNCOFL HOGL I@ FCHNM. @L NI N "HGHN LGQILE" MNCIH I@ N
''$HMSM LQL CTCH $OC'' NI NLGCH JJLIJLCN PFOM.
W IHMCL OMCH IFL IDNM QH LNCH FL HOGL I@ IH@COLNCIH IDNM.
LIGGH HOGL I@ IH@COLNCIH IDNM JL @IFL CM OJ NI 4,000.
AHSNCH FLL MCHC@CHNFS CHLMM $HMSM AGCHCMNLNIL NCG @IL FICHIH@COLNCIH IDNM.
W H LNCH IH@COLNCIH IDNM I@ N LCJN NSJ (@IL RGJF, LIONCH
MNLNCM), EJ CH GCH NN IN N HOGL I@ LCJN IDNM H N MLCJN MCT
MCHC@CHNFS @@N N NCG CN NEM IH@COLNCIH HL NI FI N LCJN
IH@COLNCIH IDNM. &@ SIO LN FL MLCJNM, LO N HOGL I@ LCJN IDNM
CH MO@IFL NI CP H JNF FICH MJ. IL CHMNH, @IL N MLCJN-
NSJ IH@COLNCIH IDNM JJLIRCGNFS 150 B CH MCT, FCGCNCH N HOGL I@ MLCJN-
NSJ IDNM NI 30 JL MO@IFL OLHNM H JNF FICH MJ.
W H LNCH FL HOGL I@ IH@COLNCIH IDNM I@ N AHN ICH NSJ,
MMCH NG NI ML IH@COLNCIH IDNM M SIO LN N FICHM. H N
IH@COLNCIH !NM IHNCHM NII GHS OHMMCH HN FICHM, $HMSM
AGCHCMNLNIL NEM FIH NCG NI IJH N AHN ICH LIQM CFI IR @LIG N
IH@COLNCIH N IL N LMIH LIJLNCM CFI IR. I OLHN H JNF
FICH MJ, EJ N HOGL I@ OHMMCH AHN ICH IDNM FIQ 1000 JL
HHN IDN.
W IL FF IH@COLNCIH IDNM, I HIN MNIL FL GIOHNM I@ N M NRN JLIJLNCM CH
H IDN'M AHHR, OHFMM CN CM RJFCCNFS LKOCL S $HMSM JJFCNCIHM.
Using National Languages
Single-language Environments
@OFN (FS) JFISGHN I@ $HMSM MI@NQL H MOJJILN IHFS IH FHO CH
CNCIH NI HFCM QCN QC NI JLIMM N H CMJFS GMMM. $HMSM LIGGHM
NN SIO MFN IH FHO @IL SIOL CHMNFFNCIH, H OM NN FHO LIMM FF
IGJIHHNM H NMM.
Multi-language Environments
-8 N HICH HFM MSMNG NI QILE QCN GOFNC-FHO N NN CM HI
QCN -8. CM MOJJILN JJFCM NI FF MNLCH @CFM I@ FF IH@COLNCIH IDNM, QCN MIG
RJNCIHM HIN FNL CH NCM MNCIH.
CM @OHNCIHFCNS CM IJNCIHF, H GOMN HF NI NE @@N.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 22
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LHCH
IO GOMN OM MJLN MN I@ CHCNCFCTNCIH MLCJNM NI
HF GOFNC-FHO GI QH LNCH N
NM, @IFFIQCH N MNOJ I@ N IH@COLNCIH @CF
IJNCIH @IL GMNL IH@COLNCIH LPLM.
IO H JL@ILG H IDN ML I@ N HI CH -8, OMCH N MNHL QCFL
MSGIFM, QCN ML N MOJJFC S -8. ML JLGNLM, CH -8, L
IGJL QCN N N. AFF @CFM NN L MLF QCN HIH--8 N L MLF
QCN N -8 N.
I IH@COL SIOL MSMNG NI MOJJILN GOFNCJF FHOM, MNCM@S N NM JLLKOCMCNM,
NH @IFFIQ N MNJM CH !JFISCH N IH@COLNCIH SL, NECH HIN I@ N MJCF
LKOCLGHNM NI MOJJILN -8.
Framework Support for UTF-8
LGQILE MOJJILNM -8 HICH I@ N @IFFIQCH:
W IMN IH@COLNCIH @CFM (RJNCIHM FIQ)
W IFONCIH IHNLIF LPL FLG HGM, GMMM, H CMJFS NLI@
W IHNHN I@ FI GMMM CH MM LPL H CH N HNLFCT I !NM
W -8 CHCNCFCTNCIH I@ N IH@COLNCIH !NM H N I !NM
LGQILE IM HIN MOJJILN -8 HICH I@ N @IFFIQCH CNGM; NS GOMN CH A&&.
W GM I@Application IDNM
W IGGH-FCH LOGHNM MJC@C OLCH IH@COLNCIH CH N Start Info MNCIH
W IGGH-FCH LOGHNM OM S GFG H FIONCFCNS
W IF IH@COLNCIH @CF OM S IH@COLNCIH LPL
W NLJM H MFL N
W !NM JLGNLM CH !NM AMM ICHNM
W IMN HGM
W !NM NF HG CH F AMM IDNMW I HGM H FI @CF HGM MJC@C CH N log IH@COLNCIH IJNCIH MNCIH
DBMS Support for UTF-8 Encoding
@IFFIQCH !B H OM QCN -8 HICH:
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 23
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W !B2
W (OMM -2 HICH)
W LF
W IMNL
Converting from a non-UTF-8 Database to a UTF-8 Database
NLNCH CH LFM 8.1.3, SIO H OM N IH@COLNCIH IHPLMCIH CTL () NI
IHPLN HIH--8 IGJNCF IH@COLNCIH !NM CHNI NM NN H MNIL H
QILE QCN HI N. @L NI N ''$HMSM CLNCIH $OC'' @IL CH@ILGNCIH ION OMCH
NI IHPLN SIOL IH@COLNCIH NM.
RJN @IL N IHPLMCIH I@ N IH@COLNCIH !NM, $HMSM IM HIN INLQCM
JLIPC HS NIIFM NI MOJJILN N GCLNCIH I@ H RCMNCH NM, NN HHIN QILE QCN
-8 N, CHNI NM NH H MNIL H QILE QCN HI N. $HMSMLIGGHM NN SIO OM NIIFM H ONCFCNCM JLIPC S N !B SIO L OMCH NI I HS
MO IHPLMCIH.
LHCH
A@NL SIO P OJL NI -8, FS JJFCNCIHM
QCFF OHF NI IHHN NI IH@COLNCIH LPL, OHFMM
SIO OM N allow-mixed-encoding IH@COLNCIH
IJNCIH. @L NI N ''LGQILE IH@COLNCIH JNCIHM
@LH HOF'' @IL GIL CH@ILGNCIH ION NCMIJNCIH.
Management Framework and Solution AvailabilityCHE I@ N availabilityI@ H CHNLNCIH GHGHN MIFONCIH M N GIOHN I@ NCG NN N
MIFONCIH CM PCFF NI JLIMM HNLJLCM CHNLNCIHM. QI GDIL NILCM I@ PHNM @@N
PCFCFCNS: HM CH N IJLNCH IHCNCIHM H @CFOLM. @CLMN NILS IGCHM N
PLCIOM IJLNCIHF H GCHNHH NCPCNCM NN LKOCL NGJILLS MONIQH H LMNLN
I@ N HNCL MSMNG IL I@ IH I@ CNM IGJIHHNM. MIH NILS FM QCN N
NGJILLS CHCFCNS I@ N MIFONCIH NI JL@ILG CNM LKOCL @OHNCIHM OM I@ IJLNIL
LLILM IL MI@NQL @OFNM.
$CPH N IGJFRCNS I@ N MIFONCIH LCNNOL, LGGL NN:
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 24
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W AHS CHNLNCIH GHGHN MIFONCIH LFCM IH @OHNCIHFCNS JLIPC S HOGL I@
IGJIHHNM, JL@ILGCH MJC@C NME. IPLFF PCFCFCNS I@ MIFONCIH
JHM IH N PCFCFCNS I@ I@ N IGJIHHNM CHPIFP.
W &HNLNCIH GHGHN MIFONCIHM I HIN IJLN CH CMIFNCIH. H N IHNLLS, NS
MMHNCFFS LCH NINL PLCIOM OMCHMM LMIOLM, MO M NFJIHS MQCNM,FF-JLIMMCH NFJIHS NLGCHNCIHM, NM GHGHN MSMNGM, H &HNLHN
IGGOHCNCIH MLPLM. AM MO, N CHCFCNS I@ H CHNLNCIH GHGHN MIFONCIH
NI JL@ILG CNM LKOCL @OHNCIH GS N LMOFN I@ N OHPCFCFCNS I@ H RNLHF
IGJIHHN IL MSMNG.
W $HMSM MIFONCIHM, QC IHMCMN I@ MI@NQL IGJIHHNM IHFS, IJLN IH LQL
JFN@ILGM NN LKOCL GCHNHH H NN L MODN NI @CFOLM. IL RGJF,
LOHHCH LOHHN JLIMMM IH N MG IMN GS QILE CH N JLMH I@
MI@NQL @CFOL; IQPL, CN I@@LM HI JLINNCIH C@ N IGJONL CNMF@ IL
IGGOHCNCIH FCHE NI CN @CFM. PCFCFCNS I@ MIFONCIH H HPL LNL NH
N PCFCFCNS I@ N OHLFSCH LQL JFN@ILG.
$HMSM LGQILE CM MCH NI GCHCGCT N CGJN IH MIFONCIH PCFCFCNS
MMICN QCN IJLNCIHF H GCHNHH NCPCNCM. BOM N IH@COLNCIH SL
OJNM MIFONCIHM ION HS IH@COLNCIH HM N LOHNCG, OHCHNLLOJN MIFONCIH
IJLNCIHM L OLHN LLFMM I@ N HOGL IL @LKOHS I@ HM G NI N
IHNN HNL HPCLIHGHN. !SHGC LIH@COLNCIH CM MNHL @NOL I@ PLS $HMSM
7.R H 8.R IGJIHHN H IM HIN LKOCL SIO NI GE HS MJCF DOMNGHNM NI HF
IH@COLNCIH MNNCHM.
IFONCIH PCFCFCNS H FMI @@N S CHNF IJLNIL LLILM, OHONILCT NCIHM,
IL NCIHM NN L LLC ION CH FMM NH MECFF@OF GHHL. N CHNLCNS LOFMCGJFGHN CH N IH@COLNCIH SL LNFS LO LLILM I@ N @CLMN NSJ. MC
CHNLCNS LOFM IGGIH LIMM FF MIFONCIHM L MOJJILN S IH@COLNCIH LPL, H
NL@IL H@IL LLFMM I@ N NSJ I@ FCHN JJFCNCIH NLIO QC N N CM
GH. IL PH CHNLCNS LOFM MJC@C NI JLNCOFL MIFONCIH L CGJFGHN CH
N MIFONCIH QCTLM. $HMSM LIGGHM NN SIO OM QCTLM @IL N CHCNCF JFISGHN I@
MIFONCIHM H GDIL IH@COLNCIH OJNM CH N IOLM I@ MIFONCIH IJLNCIH.
IFONCIH PCFCFCNS H FMI CGJN S N IOLLH I@ CMMNL, HNOLF I@ GH-
G, NN OMM H HNCL MCN NI I IQH. !CMMNL IPLS/BOMCHMM IHNCHOCNS @IL
HQ !CMMNL IPLS LCNNOL NI JLPHN JLGHHN @CFOL I@ HGHN
LGQILE CNMF@ OM I@ N FIMM I@ N HNCL MCN.
$HMSM LGQILE FMI JLIPCM IGJLHMCP MN I@ MM IHNLIF @OHNCIHM NN
FJ GCHCGCT N LCME I@ @CFOLM MMICN QCN OHMECFF IL OHONILCT IJLNIL NCIHM.
IL GIL CH@ILGNCIH ION NM @OHNCIHM, M OLCNS IHMCLNCIHM.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 25
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CHFFS, NI LO N CGJN IH MIFONCIH IJLNCIHM, MOF FF IJLNCIHF H
GCHNHH NCPCNCM NN CLNFS @@N MSMNG PCIL @IL I@@-JE IOLM, QH MIFONCIHM
IJLN N GCHCGOG FIM.
Faults-CHNF H OHJFHH PHNM OMCH MSMNG NI @CF-JLMHN N CMNFFH NI MIFONCIH PCFCFCNS. @OHNCIHM NN NN, CMIFN, H ILLN PLCIOM NSJM
I@ @OFNM L JLNFS CHILJILN CHNI PLS $HMSM IGJIHHN H JLNFS CGJFGHN CH
N HGHN SL I@ N $HMSM LGQILE. @L NI N ''LGQILE 8.5
HGHN SL ML'M $OC'' @IL GIL CH@ILGNCIH ION N PLCIOM @OFN-NNCIH
GHCMGM CGJFGHN CH $HMSM MI@NQL.
Communication Session Failures
&H CMNLCON CHNLNCIH GHGHN MIFONCIH, IGJIHHNM GOMN IGGOHCN
IHNCHOIOMFS QCN INL H QCN MIG RNLHF LMIOLM. A IGGOHCNCIH MMMCIH
QCN LKOCL LMIOL H @CF @IL HS I@ NM LMIHM:
W CFOL I@ N LMIOL CNMF@
W LIFG QCN N LQL QL N LMIOL CM FIN
W NQILE IHHNCPCNS JLIFG NQH N NQI JICHNM
W IL NLGCHNCIH I@ N IHHNCIH NN M HIN MIQH HS NCPCNS @IL MJC@C
GIOHN I@ NCG
AHS NCG MIFONCIH IGJIHHN HHIN IGGOHCN QCN LKOCL LMIOL, N MIFONCIH
GS HIN F NI JL@ILG CNM LKOCL @OHNCIH.
A@NL @CFOL CM NN, N @OFN ILLNCIH JLIOL HILGFFS IHMCMNM I@ LJN
NNGJNM NI LCH MM NI CNL N LMIOL CH KOMNCIH IL NI LOHHN LMIOL, C@
IH CM PCFF.
OHLFSCH IGGOHCNCIH JLINIIF CM NSJCFFS KOCJJ QCN @OHNCIHM NN GIHCNIL
IJH IGGOHCNCIH MMMCIHM. H @CFOL CM NN, N IGGOHCNCIH MI@NQL
MCHFM H HILGF IHCNCIH NI N CHNLNCH JLIMMM. CM NNCIH GHCMG CM @OFFS
MOJJILN CH N $HMSM MIFONCIH, QIM IHHNCIH FSL NLHMFNM MSMNG GMMM CHNI
JJLIJLCN PHNM IH N JJFCNCIH FPF.
IQPL, IGGOHCNCIH JLINIIFM I HIN FQSM JLIPC KON NNCIH NCGM.
/& MNE, @IL RGJF, GS NE MPLF GCHONM NI LJILN @CFOL MMICN QCN
LQL JLIFG (MO M QH IGJONL IM IQH IL F CM CMIHHN). CM
FS JLMHNM MLCIOM FFH NI N PCFCFCNS I@ HS CHNLNCIH GHGHN
MIFONCIH.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 26
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Software Exceptions
A software exception CM H CHNLLOJNCIH CH N HILGF @FIQ I@ JLILG OM S H CHNLHF
@N. AH IJLNCH MSMNG HLNM RJNCIHM CH LMJIHM NI CFFF IJLNCIHM NN
MI@NQL JLILG NNGJNM NI JL@ILG. A@NL HLNCH H RJNCIH, N IJLNCH MSMNG
NLGCHNM N JLIMM, QC GS GE OHPCFF FF MIFONCIHM NN OM N @OHNCIHFCNS
I@ NCM IGJIHHN.
$HMSM JLIPCM H RJNCIH-HFCH @OHNCIH NN GIHCNILM N RJNCIHM NN N
IJLNCH MSMNG HLNM. @OHNCIH NNGJNM NI JLPHN JJFCNCIH NLGCHNCIH S
MECJJCH N JLILG FIE @LIG QC N RJNCIH ILCCHN. &H GIMN MM, NCM NCIH
GIOHNM NI FIMCH IH JLIMMCH MNJ QCN LMJN NI MCHF CHNLNCIH CH @PIL I@
JLPHNCH H JJFCNCIH @CFOL.
AFNIO N @OHNCIH NNGJNM NI JLPHN JJFCNCIH NLGCHNCIH, CN MNCFF LJILNM N RJNCIHQCN N CMN JLCILCNS GLECH. CM HMOLM NN IJLNILM EHIQ ION N RJNCIH H
H NE JJLIJLCN GMOLM.
IO H IH@COL N HOGL I@ NCGM OLCH QC N @OHNCIH NLCM NI JLPHN H
JJFCNCIH @LIG @CFCH C@ CN IHNCHOM NI HLN N MG RJNCIH. &@ NCM NLMIF CM
R, N RJNCIH-HFCH @OHNCIH HIHM N LIPLS JLIOL, FFIQCH N
IJLNCH MSMNG NI NLGCHN N JJFCNCIH. CM NLGCHNCIH H NH NN H
ILLN S RNLHF @OFN-GHGHN @OHNCIHM.
BS @OFN, N RJNCIH-HFCH @OHNCIH CM HF CH HS GIH JJFCNCIH; MCR
RJNCIHM IOLLCH CH 10 MIHM QCFF HIN OM H JJFCNCIH NI NLGCHN. I HNM JLGNLM IL CMF N RJNCIH HFCH, OM ILLMJIHCH IGGH-FCH
JLGNL QH MNLNCH H JJFCNCIH.
Application Failures
A IGJFN JJFCNCIH @CFOL GS LMOFN I@ CNL H CHNLHF @N (@IL RGJF, H
CH@CHCN FIIJ) IL H RNLHF PHN (@IL RGJF, JIQL @CFOL). &N GS GHC@MN M CNL
JLIMM HIHLMJIHM IL NLGCHNCIH. SJCFFS, C@ MIFONCIH IGJIHHN MNIJM QILECH, N
MIFONCIH CM HI FIHL PCFF NI JLIMM OMNIGL CHNLNCIHM.
BOM N JJFCNCIH NN @CFM HHIN JL@ILG HS @OHNCIHM, SIO GOMN OM H RNLHF
GHCMG @IL IN NNCIH H ILLNCIH I@ @OFNM I@ NCM NSJ. &H LGQILE, N
HGHN SL CM NCM GHCMG. IL CH@ILGNCIH ION N LCNNOL H
IGJIHHNM CH N HGHN SL, M N ''LGQILE 8.5 HGHN SL ML'M
$OC''.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 27
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Configuration Server Failure Because of Memory Starvation
H IH@COLNCIH LPL LMJIHM NI FCHN LKOMNM QCN N, N LMJIHMM L MNIL
CH IH@COLNCIH LPL GGILS OHNCF NS L MHN. LN N QC NS L MH JHM
IH MPLF @NILM, MO M:
W FI IH IH@COLNCIH LPL
W HNQILE NLIOJON
W CFCNS I@ N FCHN NI LCP H JLIMM N N
&H MIG MM, N OHMHN GMMM GCN OGOFN CH GGILS. &H MPL MM, NS
IOF OGOFN NI N JICHN QL IH@COLNCIH M NI NLGCHN OHRJNFS OM CN
M OM 100% I@ GGILS.
I LMIFP NCM, SIO H CGJIM @FIQ IHNLIF S FCGCNCH IQ GO GGILS CM OM S OHMHN
GCF. H NCM FCGCN CM L, IH@COLNCIH LPL MNIJM JLIMMCH FCHN LKOMNM.
H N EFI I@ OHMHN LKOMNM MNLNM NI FL H CNM GGILS OM LIJM FIQ N
CGJIM FCGCN, IH@COLNCIH LPL MNLNM JLIMM FCHN LKOMNM CH, CH N ILL CH
QC NS QL LCP.
FIQ IHNLIF CM NCPN S NQI IH@COLNCIH IJNCIHM. max-client-output-queue-size
JLIPCM @FIQ IHNLIF @IL IGGOHCNCIHM @IL MCHF FCHN. max-output-queue-size
@CHM @FIQ IHNLIF @IL FF FCHNM.
LHCHB PLS L@OF QH OMCH NCM IJNCIH, M CN @@NCPFS
MNIJM IH@COLNCIH LPL OHNCF FF I@ CNM IONJON O@@LM
LIJ FIQ N MJC@C FCGCN. M NCM IJNCIH IHFS M
FMN LMILN.
@L NI N ''LGQILE IH@COLNCIH JNCIHM @LH HOF'' @IL NCF MLCJNCIHM
ION NM IJNCIHM.
Remote Site Failures
NLNCH CH LFM 8.0, IFONCIH IHNLIF LPL CH !CMNLCON IFONCIH IHNLIF LPL
HPCLIHGHN H NN N @CFOL I@ LGIN MCN IHNLIFF S HINL IFONCIH IHNLIF
LPL. @L NI N ''LGQILE 8.5 HGHN SL ML'M $OC'' @IL GIL CH@ILGNCIH.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 28
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Security Considerations
CM MNCIH IONFCHM MIG I@ N MOLCNS JCFCNCM JLIPC CH IH@COLNCIH SL @IL
SIOL N, IN @LIG MM S OHONILCT OMLM H OLCH CNM NLHM@L NQH
IGJIHHNM. IL GIL CH@ILGNCIH ION NM H INL MOLCNS @NOLM, H @IL @OFF
CGJFGHNNCIH CHMNLONCIHM, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.
Access to Hosts File at Start-up
BS @OFN, $HMSM IGJIHHNM NLS NI L @LIG N IMNM @CF N MNLNOJ NI HF NG NI
LMIFP IMN HGM. &@ H ILHCTNCIH M MOLCNS JIFCS CHMN NCM, NS H IH@COL
N HPCLIHGHN PLCF GCTI_DNS_USE_HOSTSFILE=0 NI CMF NCM MM.
User Authentication
ML ONHNCNCIH L@LM NI HMOLCH NN N OML CM NOFFS QI IL M FCGM NI . &H
$HMSM MI@NQL, NCM CM CGJFGHN S N IH@COLNCIH LPL. N NN
$HMSM MIFONCIH LKOCLM @IL IJLNCH CH JLNCOFL HPCLIHGHN, M QFF M N
JJFCNCIHM H N MIFONCIHM, CM LJLMHN M IH@COLNCIH !NM IDNM. AHS
JLMIH QI HM MM NI NCM N IL NM JJFCNCIHM GOMN P H IOHN CH NCM
NM.
Logging In
AN MNLNOJ, PLS $HMSM $& JJFCNCIH IJHM ICH CFI IR @IL OMLM NI MOJJFS
ML G H MMQIL, QC L OM @IL ONHNCNCIH. ONHNCNCIH JLIOL
MOM IHFS C@ ML QCN N MJC@C ML G H MMQIL CM LCMNL CH N
IH@COLNCIH !NM. NLQCM, N QILECH MMMCIH CM MNIJJ.
Last Logged In
NLNCH CH LFM 8.0, SIO H IH@COL IH@COLNCIH LPL MI NN MIG $HMSM $&JJFCNCIHM CMJFS N N H NCG I@ N JLPCIOM FICH @IL N OLLHNFS FI-CH OML.
OML H NH NN C@ MIGIH FM MM N MSMNG OMCH NCL LHNCFM.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 29
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Forced Re-Login for Inactivity
IO H IH@COL MIG $HMSM $&M NI ONIGNCFFS @IL FI-CH OML NI FI CH
CH C@ IL M M HIN CHNLN QCN HS FGHN I@ N CHNL@ @IL MN JLCI I@
NCG. &H MIG CHNL@M, IJH QCHIQM L FMI GCHCGCT, H L LMNIL IHFS QH NOML FIM E CH.
CM @OHNCIHFCNS CM IH@COL CH CHNL@, H CM NL@IL MJC@C NI NN CHNL@.
BS @OFN, NCM @OHNCIHFCNS CM HIN NCP, H GOMN NCPN IH H CHMNH-S-CHMNH
MCM @IL NIM $& JJFCNCIHM NN L NI OM N @NOL.
&GJILNHN
CM CHNCPCNS @NOL MOLPCPM LIHHNCIH NCGIONM.
&H INL QILM, C@ N CHNL@ JJFCNCIH IGMCMIHHN @LIG IH@COLNCIH LPL @NL N
@IL L-FICH NCGION M RJCL ON @IL N OML
M FI CH CH, N OML GOMN MNCFF FI CH @IL
IL M H MM N MSMNG.
User Authorization
ML ONILCTNCIH L@LM NI HMOLCH NN H ONHNCN OML CM HNCNF NI MM N
MSMNG, CNL FF IL JLNM NLI@, H @CHM QN N OML H I NI IL QCN N N NNNS H MM.
MOLCNS GHCMG CGJFGHN CH IH@COLNCIH LPL FFIQM N MSMNG
GCHCMNLNIL NI @CH, @IL PFC OML IOHN, FPF I@ MM NI MNM I@ IDNM.
MM JLCPCFM I@ PFC OML IOHNM @CH QN N OML H H HHIN I QCNCH N
ILLMJIHCH MN I@ IDNM.
NLNCH CH LFM 8.0, H CNCIHF FSL I@ MOLCNS CM PCFF NLIO $HMSM
AGCHCMNLNIL, FF IF-BM AMM IHNLIF. CM HFM N MSMNG GCHCMNLNIL (IL
MCHN CHCPCOF) NI @CH MM NI IDNM M IH QN CM NI IH (PCQ,
GIC@C, FN) NI N IDNM.
CM MNCIH JLIPCM H IPLPCQ I@ N PLCIOM GHCMGM CH JF NI HMOL N CM
MM S IHFS ONILCT OMLM. IL NCF CH@ILGNCIH ION IQ $HMSM MI@NQL
CGJFGHNM OML ONILCTNCIH, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 30
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Access Permissions
FPF I@ MM NI MNM I@ IDNM LHN S N MSMNG GCHCMNLNIL CM @CH S
IGCHNCIH I@ FGHNLS JLGCMMCIHM. OML GOMN MMCH N FMN IH
JLGCMMCIH; QCNION CN, N OML M HI MM NI HS N.
AMM IHNLIF @IL GIH JJFCNCIHM CM C@@LHN @LIG NN @IL $& JJFCNCIHM. AMM
JLGCMMCIHM @IL $& JJFCNCIHM L NLGCH S N JLI@CF I@ N JLMIH QI CM OLLHNFS
FI CH.
Access Groups
Access Groups L LIOJM I@ MLM QI H NI P N MG MN I@ JLGCMMCIHM @IL
IH@COLNCIH !NM IDNM. BS CH CHCPCOFM NI AMM $LIOJM-H NH MNNCH
JLGCMMCIHM @IL NIM LIOJM-MM IHNLIF CM LNFS MCGJFC@C.
$HMSM JLIPCM JLIH@COL @OFN AMM $LIOJM. IO H FMI LN SIOL IQH
AMM $LIOJM NI OMNIGCT SIOL IQH MOLCNS HPCLIHGHN.
Master Account and Super Administrators
IH@COLNCIH !NM IHNCHM JL@CH ML IDN, INLQCM EHIQH M N
Master Account ILDefault User. !@OFN ML, HG default H QCN
JMMQIL I@password, CM HIN MMICN QCN HS AMM $LIOJ. MNL AIOHN
FQSM RCMNM CH N MSMNG H M @OFF MN I@ JLGCMMCIHM QCN LMJN NI FF IDNM CH N
IH@COLNCIH !NM. IO GOMN OM NCM IOHN QH SIO FI CH NI N IH@COLNCIH
SL @IL N @CLMN NCG MCH N IH@COLNCIH !NM CHCNCFCTNCIH. $HMSM LIGGHM
HCH N @OFN HG H JMMQIL I@ N MNL AIOHN, MNILCH NG MOLFS, H
OMCH NCM IOHN IHFS @IL GLHS JOLJIMM IL QHPL CN CM MJC@CFFS LKOCL.
Changing Default Permissions
@OFN JLGCMMCIHM NN N IH@COLNCIH SL MNM JLIPC OMLM QCN LI LH
I@ MM JLCPCFM. IO H FQSM H NIM @OFN MNNCHM NI GN N MM
HM I@ JLNCOFL IHNN HNL HPCLIHGHN.
&GJILNHN
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 31
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$HMSM IM HIN LIGGH HCH N @OFN
MM IHNLIF MNNCH OHFMM MIFONFS HMMLS.
GGL, N GIL IGJFR N MOLCNS MSMNG CM,
N GIL C@@COFN CN IGM NI GH N N HN GIL CN @@NM N JL@ILGH I@ N
IH@COLNCIH SL MI@NQL.
$HMSM JLIPCM NQI GHCMGM NI FJ SIO GH HM NI SIOL JLGCMMCIHM-
JLIJNCIH H LOLMCIH. @L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL
NCFM ION NM GHCMGM H IQ NI OM NG.
New Users
IH@COLNCIH LPL IM HIN MMCH HQ OML NI H AMM $LIOJ QH N OML CM
LN. &H @@N, N HQ OML M HI JLCPCFM, H HHIN FI CH NI HS CHNL@ IL OM
GIH JJFCNCIH. HQ OML GOMN RJFCCNFS NI JJLIJLCN AMM $LIOJM
S H AGCHCMNLNIL IL S RCMNCH OMLM QCN MM LCNM NI GIC@S N OML'M IOHN.
@L NI ''$HMSM AGCHCMNLNIL 8.1 FJ'' @IL GIL CH@ILGNCIH ION CH OML NI H
AMM $LIOJ.
BS @OFN, NCM PCIL JJFCM NI FF HQ OMLM S IH@COLNCIH LPL LFM 7.6
IL FNL. MLM LN @IL LFM 7.6 EJ NCL RCMNCH MN I@ JLGCMMCIHM H AMM
$LIOJ MMCHGHNM. &@ SIO QHN HQ OMLM NI ONIGNCFFS NI JL-@CH AMM
$LIOJM, M QM N PCIL JLCIL NI LFM 7.6, SIO GOMN GHOFFS CMF NCM @NOL SOMCH N IH@COLNCIH LPL IH@COLNCIH IJNCIH no-default-access.
IL GIL CH@ILGNCIH ION NCM @NOL, CHFOCH IQ CN QILEM H IQ NI GIC@S CN, L@L NI
N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.
Login Security Banner
IO H LN SIOL IQH MOLCNS HHL NI CMJFS NI OML FICH CH NI $HMSM
AGCHCMNLNIL. IO @CH N IHNHN I@ N HHL, NSJCFFS N NLGM I@ OM I@ N
JJFCNCIH. MLM GOMN JN N NLGM NI JLI, IL NS H LDN N NLGM NI FIMN JJFCNCIH QCNION MM.
OML-@CH MOLCNS HHL CM MJC@C OLCH N CHMNFFNCIH I@ CHMNH I@
$& JJFCNCIH, MO M IH@COLNCIH HL H IFONCIH IHNLIF &HNL@, H OLCH
N CHMNFFNCIH I@ HS LGQILE CTL.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 32
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@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL NCFM ION N MOLCNS
HHL.
Genesys Security Using the TLS Protocol
$HMSM MOJJILNM N IJNCIHF OM I@ N LHMJILN SL OLCNS () JLINIIF NI MOL
N NLHM@L NQH CNM IGJIHHNM. CM MOJJILN IH CHIQM H & JFN@ILGM.
I HF MOL N NLHM@L NQH $HMSM IGJIHHNM NN MOJJILN NCM @OHNCIHFCNS,
SIO GOMN IH@COL CNCIHF JLGNLM CH N Host IDNM H Application IDNM
NN LJLMHN NM IGJIHHNM. LNC@CNM H ILLMJIHCH JLCPN ESM L HLN
OMCH MNHL OFC S &H@LMNLONOL (&) NIIFM, MO M JH H CHIQM
LNC@CNCIH MLPCM.
IL NCF CH@ILGNCIH ION $HMSM OLCNS MCH N LINIIF, L@L NI N
''$HMSM 8.1 OLCNS !JFISGHN $OC''.
Multiple Ports
I JLIPC @FRCCFCNS CH IH@COLCH MSMNG QCN N $HMSM OLCNS OMCH N
LINIIF @NOL, SIO H IH@COL GOFNCJF JILNM IH CPH MLPL QCN CNL MOL IL
OHMOL IHHNCIHM. IO MJC@S N CNCIHF JILNM CH N Server Info I@ N MLPL'M
Application IDN.
JILN H P IH I@ N @IFFIQCH FCMNHCH GIM:
W OHMOL- JILN CM HIN MOL S . CM CM N @OFN MNNOM I@ JILN.
W MOL- JILN CM MOL S .
W ONI-NN-CM MNNOM JJFCM IHFS NI JILNM IH N IH@COLNCIH LPL, H CM OM
IHFS QH IH@COLCH MOL IHHNCIHM NI N IH@COLNCIH LPL. &@ H
JJFCNCIH NN CM NLSCH NI IHHN NI H ONI-NN JILN M MOLCNS MNNCHM
MJC@C CH CNM IH@COLNCIH, IH@COLNCIH LPL EM N PFCCNS I@ NIM
MNNCHM. !JHCH IH N LMOFNM, N FCHN QCFF IHHN CH MOL IL
OHMOL GI.
@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL GIL CH@ILGNCIH ION GOFNCJF
JILNM.
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 33
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Multiple Ports on Configuration Server
H SIO CHMNFF IH@COLNCIH LPL, N FCMNHCH JILN NN SIO MJC@S OLCH CHMNFFNCIH CM
MNIL CH N IH@COLNCIH @CF M N JILN IJNCIH. H IH@COLNCIH LPL @CLMN MNLNM QCN
H CHCNCFCT NM, CN LM N port IJNCIH CH N IH@COLNCIH @CF. PFO I@ N
port IJNCIH CM FMI JLIJN NI N IH@COLNCIH !NM, QL CN CM MNIL M JLN I@
N IH@COLNCIH LPLApplication IDN. AM CNCIHF JILNM L IH@COL, NS L
FMI MNIL CH N IH@COLNCIH !NM M JLN I@ N IH@COLNCIH LPLApplication
IDN. H MOMKOHN MNLNOJM I@ IH@COLNCIH LPL-NN CM, IH FF MNLNOJM @NL N @CLMN-
IH@COLNCIH LPL LM N JILN CH@ILGNCIH @LIG N IH@COLNCIH LPL
Application IDN, CHILCH N port IJNCIH CH N IH@COLNCIH @CF.
&@ HMMLS, SIO H MJC@S H CNCIHF OHMOL FCMNHCH JILN CH N IH@COLNCIH
LPL IGGH FCH OLCH MOMKOHN MNLNOJM. CM CNCIHF JILN CM HIN QLCNNH NI N
IH@COLNCIH LPLApplication IDN, H IM HIN MOLPCP LMNLN I@ IH@COLNCIHLPL. M NCM IJNCIH IHFS QH LOFL JILNM HHIN IJH. -cfglib_port @IL
GIL CH@ILGNCIH ION NCM IJNCIH.
Secure Connections
&H CNCIH NI IH@COLCH MOL JILNM IH SIOL MLPL JJFCNCIHM, SIO GOMN IH@COL SIOL
FCHN JJFCNCIHM, IN MLPL H OML CHNL@ NSJM, NI IHHN NI NM JILNM. M
$HMSM AGCHCMNLNIL NI IH@COL NM IHHNCIHM.
L L IHFS NQI RJNCIHM NI NCM MNHL JLIOL, M @IFFIQM:
W IH@COLCH MOL IHHNCIHM NI N IH@COLNCIH LPL-IO GOMN IH@COL
IH@COLNCIH LPL JILN M H ONI-NN JILN.
W IH@COLCH MOL IHHNCIH NQH !B LPL H IH@COLNCIH LPL-IO
GOMN IH@COL N MOL IHHNCIH CH N IH@COLNCIH @CFM I@ N NQI
IGJIHHNM.
@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC'' @IL NCF CHMNLONCIHM @IL
IH@COLCH MOL IHHNCIHM.
European Data Protection Directive Disclaimer
$HMSM MOCN I@ JLIONM CM MCH NI GE OJ JLN I@ @OFFS @OHNCIHCH IHNN
HNL MIFONCIH, QC GS CHFO LNCH HIH-$HMSM IGJIHHNM H OMNIGL
MSMNGM. $HMSM JLIONM L CHNH NI JLIPC OMNIGLM QCN LMIHF @FRCCFCNS CH
!JFISGHN FHHCH &HCNCF IHMCLNCIHM
LGQILE !JFISGHN $OC 34
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MCHCH NCL IQH IHNN HNL MIFONCIHM. AM MO, CN CM JIMMCF @IL OMNIGL NI OM N
$HMSM MOCN I@ JLIONM CH GHHL NN IGJFCM QCN N OLIJH !N LINNCIH
!CLNCP (!!). IQPL, N $HMSM JLIONM L GLFS NIIFM NI OM S N
OMNIGL H HHIN HMOL IL H@IL IGJFCH QCN N !!. &N CM MIFFS N
OMNIGL'M LMJIHMCCFCNS NI HMOL NN HS OM I@ N $HMSM MOCN I@ JLIONM IGJFCMQCN N !!. $HMSM LIGGHM NN N OMNIGL NE MNJM NI HMOL IGJFCH
QCN N !! M QFF M HS INL JJFCF FIF MOLCNS LKOCLGHNM.
Network Locations for Framework Components
CM MNCIH JLIPCM MC N H GEM LIGGHNCIHM NN QCFF FJ SIO MFN N
IJNCGF IGJIHHNM @IL SIOL MJC@C HM, IIM IGJONL @IL IGJIHHN, H
@CH N IJNCGF FINCIH @IL IGJIHHN IH N HNQILE.
A MJLN MNCIH JLMHNM N CH@ILGNCIH @IL FSL I@ LGQILE.
&GJILNHN
&H LFM 8.R, $HMSM AGCHCMNLNIL CM N
LIGGH CHNL@ @IL HGHN LGQILE,
CH JF I@ IH@COLNCIH HL H IFONCIH IHNLIF
&HNL@, IN I@ QC L MNCFF PCFF @IL IQHFI
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IHNLIF &HNL@ L HIN GHNCIH CH NCM MNCIH. IL
GIL CH@ILGNCIH, L@L NI ML &HNLNCIH SL
($HMSM AGCHCMNLNIL), H NI N LGQILE 8.1
$HMSM AGCHCMNLNIL !JFISGHN $OC.
Configuration Layer IH@COLNCIH SL CM GHNILS JLN I@ HS $HMSM & CHMNFFNCIH. IO HHIN
IH@COL H LOH HS INL FSLM I@ LGQILE-IL HS MIFONCIHM-OHFMM IH@COLNCIHSL IGJIHHNM L LOHHCH.
CM MNCIH JLIPCM LIGGHNCIHM @IL JFHHCH H CHMNFFCH N IH@COLNCIH SL
IGJIHHNM.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 35
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Configuration Database
IH@COLNCIH !NM MNILM FF IH@COLNCIH N.
+ IGGHNCIHM @IL JFHHCH IH@COLNCIH !NM CHMNFFNCIH
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL N IH@COLNCIH
!NM:
W MCT I@ N IH@COLNCIH !NM JHM IH N MCT I@ N IHNN HNL,
IL-GIL JLCMFS-IH N HOGL I@ HNCNCM CH N IHNN HNL NN SIO MJC@S M
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FFINCH 300 B IGGINM IH@COLNCIH !NM @IL NSJCF HNLJLCM
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IHNCHOCNS @IL GIL CH@ILGNCIH.
W LN N IH@COLNCIH !NM M GCMMCIH-LCNCF N MNIL. HMOL NN IHFS
N JLIJLFS KOFC@C JLMIHHF CH MM NI N !B NN IHNCHM N
IH@COLNCIH !NM CNMF@. &H@ILGNCIH ION MM NI N NM CM MNIL CH
N IH@COLNCIH @CF I@ IH@COLNCIH LPL. I JLINN NCM @CF, JF CN CH
CLNILS NN CM MMCF IHFS NI N JIJF CLNFS CHPIFP QCN IH@COLNCIH
SL GCHNHH.
W IHMCL HLSJNCH N NM MM JMMQIL PC IH@COLNCIH LPL.
W AM QCN HS GCMMCIH-LCNCF N, LOFLFS E OJ N IH@COLNCIH !NM. BMN @LKOHS I@ MOF EOJM IH N LN I@ GIC@CNCIHM CH JLNCOFL
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MMHNCF GIC@CNCIHM, MO M N CNCIH I@ HQ MCN IL MIFONCIH.
W QCN IH@COLNCIH LPL NI -HFS GI @IL JL@ILGCH HS GCHNHH
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W P N LILM I@ FF GCHNHH NCPCNCM LFN NI N IH@COLNCIH !NM.
W MLM I@ N IH@COLNCIH !NM MIOF P N FMN N @IFFIQCH JLCPCFM @IL
FF NFM CH N NM:
Z
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LGQILE !JFISGHN $OC 36
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W PL , FN, IL GIC@S HS N CH N
IH@COLNCIH !NM, RJN NLIO
JJFCNCIHM PFIJ S $HMSM, IL NLIO
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@IL MMCH N NM CLNFS, IHMOFN
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CHMNFF H IH@COL CH M-MHMCNCP GI.
@L NI SIOL LPL AGCHCMNLNIL
IOGHNNCIH @IL CNCIHF CH@ILGNCIH.
Configuration Server
IH@COLNCIH LPL JLIPCM HNLFCT MM NI N IH@COLNCIH !NM, M IH
JLGCMMCIHM NN SIO H MN @IL HS OML NI HS IH@COLNCIH IDN. IH@COLNCIH LPL
FMI GCHNCHM N IGGIH FICF CHNLCNS I@ IH@COLNCIH N H HINC@CM JJFCNCIHM I@
HM G NI N N.
+ IGGHNCIHM @IL JFHHCH IH@COLNCIH LPL JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IH@COLNCIH LPL:
W $HMSM MIFONCIHM CHMNFF CH JLNCOFL HPCLIHGHN H P IHFS IH
IH@COLNCIH !NM GH NIO IH IH@COLNCIH LPL N NCG.
W BOM IH@COLNCIH LPL EJM FF IH@COLNCIH N CH CNM GGILS, FFIN
GGILS @IL NCM MLPL M IH N RJN MCT I@ N IH@COLNCIH !NM.
@L NI N Management FrameworkMNCIH I@ N ''$HMSM LQL CTCH
$OC'' @IL MMCMNH CH NLGCHCH N GIOHN I@ GGILS NI FFIN @IL
IH@COLNCIH LPL.
W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMNMN OJ IH@COLNCIH LPLM LIMM MCNM. @L NI !CMMNL IPLS/BOMCHMM
IHNCHOCNS @IL GIL CH@ILGNCIH.
W IL FCHN IHHNCIHM:
Z IHHN FF GCHCMNLNCP JJFCNCIHM NN I & IJLNCIHM NI
IH@COLNCIH LPL CLNFS.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 37
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Z AHS INL $HMSM MLPL JJFCNCIHM MIOF IHHN NI CNL
IH@COLNCIH LPL (C@ MLPL JCNS JLGCNM) IL IH@COLNCIH LPL
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H -LPL, GOMN IHHN NI N MG IH@COLNCIH LPL IL
IH@COLNCIH LPL LIRS.W IO H JFIS LOHHN (A) IH@COLNCIH LPLM.
W AFQSM OM NI IHNLIF IH@COLNCIH LPL A JCLM. CM GOMN CLNFS
IHHN NI N GMNL IH@COLNCIH LPL.
&GJILNHN
IH@COLNCIH LPLM CH A CLM HHIN MQCN
IPL GHOFFS.
Configuration Server Proxy
I MOJJILN FL HOGL I@ FCHNM H/IL CMNLCON CHMNFFNCIHM, IH@COLNCIH LPL
H IJLN CH LIRS GI. &H NCM IOGHN, IH@COLNCIH LPL NN IJLNM CH LIRS
GI CM FF Configuration Server Proxy. IL GIL CH@ILGNCIH ION IH@COLNCIH LPL
LIRS, M IFONCIH APCFCFCNS.
+ IGGHNCIHM @IL JFHHCH IH@COLNCIH LPL LIRS JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IH@COLNCIH LPLLIRS:
W @L NI N Management FrameworkMNCIH I@ N ''$HMSM LQL CTCH
$OC'' @IL MMCMNH CH NLGCHCH N GIOHN I@ GGILS NI FFIN @IL
IH@COLNCIH LPL LIRS.
W IO H CHMNFF IH@COLNCIH LPL LIRS HSQL IH N HNQILE OM CN IM
HIN HLN PS NL@@C.
W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO
GCN IHMCL MNNCH OJ IH@COLNCIH LPL LIRCM LIMM MCNM. @L NI
!CMMNL IPLS/BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.
W &@ SIO L OMCH HS HN-@CH CHNL@M, MO M ILEMJ !MENIJ CNCIH, ILCHNL@M NN QCFF MMCH N IH@COLNCIH !NM IH L-IHFS MCM,
IHHN NIM CHNL@M NI IH@COLNCIH LPL LIRS.
W IO H JFIS LOHHN (A) IH@COLNCIH LPL LIRCM.
W AFQSM OM NI IHNLIF IH@COLNCIH LPL LIRS.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 38
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Genesys Security Pack on UNIX
$HMSM OLCNS E IH &, H IJNCIHF IGJIHHN I@ N IH@COLNCIH SL,
JLIPCM N IGJIHHNM, MO M ML FCLLCM, QC L OM @IL HLNCIH I@
LNC@CNM H NCL JFISGHN IH & IGJONLM IH QC $HMSM IGJIHHNM L
CHMNFF. IL GIL CH@ILGNCIH, L@L NI N ''$HMSM 8.1 OLCNS !JFISGHN $OC''.
Management Layer RN IH@COLNCIH I@ N HGHN SL JHM IH QC I@ N @IFFIQCH
GHGHN @OHNCIHM SIO QIOF FCE NI OM. $HMSM LIGGHM NN SIO OM FF I@
NM JCFCNCM NI IJNCGCT MIFONCIH GHGHN.
Required Components
&@ SIO CHNH NI OM IH IL GIL I@ N HGHN SL JCFCNCM, JFH NI CHMNFF N
IGJIHHNM LKOCL @IL JCFCNS, M IONFCH FIQ. @L NI N ''LGQILE 8.5
HGHN SL ML'M $OC'' @IL MLCJNCIHM I@, H LIGGHNCIHM @IL, NM
IGJIHHNM.
+ KOCL IGJIHHNM
Solution and application control and monitoring
&HMNFF NM IGJIHHNM NI IHNLIF H GIHCNIL MIFONCIHM H JJFCNCIHM:
W IF IHNLIF AHN
W IFONCIH IHNLIF LPL
Centralized Logging
&HMNFF NM IGJIHHNM NI OM HNLFCT FICH:
W HNLFCT I !NM
W MM LPL
&GJILNHN
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 39
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AFNIO IFONCIH IHNLIF LPL CM HIN LKOCL, CN CM
MIOL I@ FI PHNM PCNF @IL MIFONCIH GCHNHH. IL
RGJF, IFONCIH IHNLIF LPL HLNM FI PHNM
LFN NI NNCIH H ILLNCIH I@ JJFCNCIH@CFOLM. AM MO, CN CM OM@OF @IL HNLFCT FICH.
Alarm Signaling
&HMNFF NM IGJIHHNM NI JLIPC FLG MCHFCH:
W MM LPL
W IFONCIH IHNLIF LPL
W $HMSM MNL AHN, C@ FLG MCHFCH CM LKOCL. FMI BOCFN-CH OJJILN.
Application Failure Management
&HMNFF NM IGJIHHNM NI NN H ILLN JJFCNCIH @CFOLM:
W IF IHNLIF AHN
W IFONCIH IHNLIF LPL
AJJFCNCIH CFOLM @IL CH@ILGNCIH ION N JJFCNCIH-@CFOL GHGHNGHCMG.
Built-in SNMP Support
&HMNFF N @IFFIQCH IGJIHHNM NI CHNLN $HMSM LGQILE QCN H -IGJFCHN
NCL-JLNS HNQILE GHGHN MSMNG ():
W IF IHNLIF AHN
W IFONCIH IHNLIF LPL
W $HMSM MNL AHN IL NCL-JLNS GMNL HN IGJFCHN QCNN AHN JLINIIF
W MM LPL C@ FLG MCHFCH CM LKOCL
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 40
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Management Layer Components
CM MNCIH JLIPCM LIGGHNCIHM @IL JFHHCH H CHMNFFCH N HGHN SL
IGJIHHNM.
Local Control Agent
+ IGGHNCIHM @IL JFHHCH IF IHNLIF AHN JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IF IHNLIF AHN:
W &HMNFF H CHMNH I@ A IH IGJONL LOHHCH GIHCNIL JJFCNCIH,
QNL $HMSM GIH IL NCL-JLNS JJFCNCIH. A CM CHMNFF N N JILN
HOGL SIO MJC@S CH N A ILN JLIJLNS I@ N ILLMJIHCH IMN IDN CH N
IH@COLNCIH !NM. &@ SIO I HIN MJC@S PFO @IL A ILN, N A @OFN
JILN HOGL CM 4999. BS @OFN, A LOHM ONIGNCFFS IH IGJONL MNLNOJ.
&GJILNHN
H CHIQM IJLNCH MSMNGM, N CHMNFFNCIH MLCJN
FQSM CHMNFFM A M CHIQM LPC. &@ SIO L
HCH N A JILN HOGL CH N IMN
IH@COLNCIH @NL N CHMNFFNCIH, SIO GOMN FMI
H N JILN HOGL CH N &GN CH N
JJFCNCIH @IFL, QC SIO H @CH CH N CMNLSCNIL. @L NI INM IH IH@COLCH N A ILN @IL
CHMNLONCIHM.
W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMN
MN OJ H A LIMM FF MCNM. @L NI !CMMNL IPLS/BOMCHMM IHNCHOCNS @IL
GIL CH@ILGNCIH.
W H & JFN@ILGM, A GOMN NI N r/c @CFM OLCH N CHMNFFNCIH, MI
NN A H MNLN ONIGNCFFS IH IGJONL MNLNOJ. &H JLNC, NCM GHM NN N
JLMIH CHMNFFCH A GOMN P MO@@CCHN JLGCMMCIHM.
W &@ SIO QCFF OMCH $HMSM AGCHCMNLNIL RNHMCIH NI JFIS $HMSM JJFCNCIHMH MIFONCIHM NI HS IMNM CH SIOL HNQILE, SIO GOMN CHMNFF H LOH N FNMN
CHMNH I@ A IH NLN IMN. CM QCFF CHMNFF LGIN JFISGHN HN
(L@LL NI M N Genesys Deployment Agent) NN CM OM S $HMSM
AGCHCMNLNIL RNHMCIH NI LLS ION N JFISGHN IH NN IMN.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 41
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Message Server
+ IGGHNCIHM @IL JFHHCH MM LPL JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL MM LPL:
W $HMSM LIGGHM N OM I@ IH MM LPL H I@ IH I !NM @IL
FF ON FL CHMNFFNCIHM. &@ SIO L QILECH QCNCH FL CHMNFFNCIH H L
IHMCLCH PHFS CPCCH N NINF FI-PHN NL@@C GIH HOGL I@ MM
LPLM, MLPCH HS HOGL I@ FCHNM, EJ N @IFFIQCH @NM CH GCH:
Z AFNIO HS HOGL I@ MM LPLM H MNIL FI LILM CH N MG
I !NM, IH MM LPL HHIN MNIL FI LILM CH GIL NH
IH I !NM.
Z BOM HS HOGL I@ MM LPLM H MH FI LILM NI IFONCIH
IHNLIF LPL, $HMSM AGCHCMNLNIL H CMJFS FLGM M IH FI
LILM @LIG @Q MM LPLM.
W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMN
MN OJ MM LPLM LIMM MCNM, QCN IH CN @IL IGGOHCNCIH
NQH FF IFONCIH IHNLIF LPLM N FF MCNM. @L NI !CMMNL IPLS/
BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.
W &@ SIO QHN H JJFCNCIH NI HLN FLGM, SIO GOMN IH@COL CN NI MH FI
PHNM NI MM LPL. M N MG MM LPL @IL IN N HNLFCT
FICH H FLG MCHFCH.
W &@ SIO QHN MM LPL NI JLIPC FLGM, SIO GOMN IHHN CN NI IFONCIH
IHNLIF LPL. CM GHM NN SIO GOMN IH@COL IHHNCIH NI PLS MM
LPL CH N Application.W AM QCN HS INL GIH JJFCNCIH, SIO H JFIS LOHHN MM LPLM.
W I IJNCGCT N JL@ILGH I@ N IHHNCIH NI N I !NM, IH@COL N
HOGL I@ GMMM NN N MM LPL MHM NI N NM @IL
LCPCH LMJIHM. MGFFL N HOGL I@ GMMM, N LNL N
LM CH JL@ILGH. N "MM LPL" MNCIH I@ N ''LGQILE
IH@COLNCIH JNCIHM @LH HOF'', @IL GIL CH@ILGNCIH.
Solution Control Server
+ IGGHNCIHM @IL JFHHCH IFONCIH IHNLIF LPL JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL IFONCIH IHNLIF LPL:
W $CPH NN SIO H CHMNFF H OM GIL NH IH NN CM IJLNCH CH !CMNLCON
GI QCNCH CPH IH@COLNCIH HPCLIHGHN, IHMCL JFISCH @Q IFONCIH
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 42
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IHNLIF LPLM CH NCM GI @IL FL IL ILJCFFS CMNLCON CHMNFFNCIHM. &H
NM CHMNFFNCIHM, MLPL IHNLIFM CNM IQH MOMN I@ IMN, AJJFCNCIH, H
IFONCIH IDNM. !CMNLCON IFONCIH IHNLIF LPLM IGGOHCN QCN INL
NLIO CN MM LPL.
W &@ SIO QHN NI JFIS !CMMNL IPLS/BOMCHMM IHNCHOCNS LCNNOL, SIO GOMNMN OJ !CMNLCON IFONCIH IHNLIF LPLM LIMM MCNM. @L NI !CMMNL IPLS/
BOMCHMM IHNCHOCNS @IL GIL CH@ILGNCIH.
W AM QCN HS INL GIH JJFCNCIH, SIO H JFIS LOHHN IFONCIH IHNLIF
LPLM. OHHS MOJJILN @IL CM CGJFGHN NLIO CLN IGGOHCNCIH
NQH N EOJ H N A I@ N IMN IH QC N JLCGLS LOHM.
B MOL NI MSHLIHCT N JILNM NQH JLCGLS H EOJ IFONCIH IHNLIF
LPLM.
&GJILNHN
IO HHIN JL@ILG GHOF MQCNIPL @IL IFONCIH
IHNLIF LPL.
Centralized Log Database
AM QCN HS CMNILCF NM, N MCT I@ N HNLFCT I !NM LIQM QCN NCG.
H SIO L JFHHCH SIOL CHMNFFNCIH, EJ CH GCH NN:
W GRCGOG FFIQF LIL MCT CM 1 B.
W MCT I@ N HNLFCT I !NM JHM IH:
Z HOGL I@ JJFCNCIHM CH N MSMNG.
Z FI FPF SIO P MN @IL N HNQILE IONJON @IL JJFCNCIH.
Z LKOCL NCG N FI LILM MIOF EJN CH N NM.
@IFFIQCH NF JLIPCM HLF NCGCH LIGGHNCIHM:
Logging LevelSupported Call VolumeRecommended Storage Time
A!A! 100 FFM/M 10 SM
&A&10 FFM/M 1 S
A 5 FFM/M 1 S
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CN NM FCGCNM CH GCH, @IFFIQ NM LIGGHNCIHM @IL N HNLFCT I !NM:
W IL @@CCHN IHFCH FI PCQCH, FFIN NGJILLS NM MJ I@ N FMN 30
JLHN I@ N RJN HNLFCT I !NM MCT.
W CGCN JLGCMMCIHM NI GIC@S N HNLFCT I !NM IHNHN NI MM
LPLM IHFS.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 43
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W !@CH IQ FIH N FI LILM L NI EJN CH N NM @IL NS IG
IMIFN. M N I !NM CHNHH CTL NI FN IMIFN LILM IL
IH@COL N LGIPF I@ IMIFN LILM OMCH N !B GHCMGM.
W MLM I@ N HNLFCT I !NM MIOF P N FMN N @IFFIQCH JLCPCFM
@IL FF NFM CH N NM:Z
Z &
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MM NG @@CCHNFS. &@ IN IHMCLF JLCI I@ LIL MNIL H KOCE
IHFCH MM NI N FI LILM L CGJILNHN, E OJ N GIL N LILM CH
MJLN NM.
W &@ SIO QHN NI JFIS N !CMMNL IPLS/BOMCHMM IHNCHOCNS @NOL, SIO GOMN
MN OJ FI NMM LIMM MCNM. @L NI !CMMNL IPLS/BOMCHMM IHNCHOCNS
@IL GIL CH@ILGNCIH.
SNMP Master Agent
H JFHHCH SIOL CHMNFFNCIH, $HMSM LIGGHM NN SIO OM MNL AHN
IHFS C@ IN I@ NM IHCNCIHM JJFS:
W IO QHN NI MM N HGHN SL @OHNCIHM PC H CHNL@; IL SIO
P HINL -HF $HMSM JJFCNCIH H QHN NI MM CNM @NOLM
PC H CHNL@.
W IO IH'N P HINL AHN-IGJNCF GMNL HN CH JF.
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LPL. IO H NH CHMNFF M GHS Q LIQMLM M LKOCL, @LIG QC SIO H MM
H OM $HMSM AGCHCMNLNIL.
Media LayerIL PLS MQCN NN SIO JFH NI GE JLN I@ SIOL CHNLNCIH GHGHN MIFONCIH,
CHMNFF N FMN IH -LPL JJFCNCIH.
T-Server
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JJFCNCIHM.
!JFISGHN FHHCH NQILE INCIHM @IL LGQILE IGJIHHNM
LGQILE !JFISGHN $OC 44
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+ IGGHNCIHM @IL JFHHCH -LPL JFISGHN
H JFHHCH SIOL CHMNFFNCIH, @IFFIQ NM LIGGHNCIHM @IL -LPL:
W AN N JLGCM FPF, FQSM MMICN IH MQCN QCN IH -LPL.W AFFIN GGILS @IL -LPL M IH N HOGL I@ CHNLNCIHM SIO RJN NI
MCGOFNHIOMFS JLIMM N CPH MCN OLCH N OMCMN IOL H N NSJCF
GIOHN I@ OMCHMM N NN NI N CHNLNCIHM. AFFIN N FMN 500 SNM JL
CHNLNCIH JFOM GGILS MJ @IL "NSJCF" GIOHN I@ NN N.
W LIPC MO@@CCHN A NI LOH -LPL JLIMMM. I HMOL KON JL@ILGH,
I HIN LOH -LPL JLIMMM CH Swap GI.
W !I HIN CHMNFF LF-NCG NCL-JLNS JJFCNCIHM IH N IGJONL LOHHCH -LPL.
W IHMCL OMCH CN MOHNQILE @IL -LPL IHHNCIH NI N FCHE.
W !I HIN HF & LIONCH NQH N FCHE MOHN H N HNQILE QH -LPL CM
CHMNFF IH IGJONL QCN NQI IL GIL HNQILE LM (IH I@ QC CM OM @IL FCHE
IHHNCIH H N INLM @IL IHHNCIH NI N LMN I@ N HNQILE).
Services Layer (Stat Server)AFNIO NNLPL CM IHMCL H FGHN I@ LGQILE, CN CM FICF NI CHMNFF CN QH
SIO CHMNFF N MIFONCIH NN CN QCFF MLP.
NN LPL NLEM LF-NCG MNNM I@ CHNLNCIH GHGHN LMIOLM H IFFNM
MNNCMNCM ION IHNN HNL JL@ILGH. $HMSM MIFONCIHM OM N MNNCMNCF N NI
GIL "CHNFFCHNFS" GH CHNLNCIHM. M $HMSM JILNCH NI HLN LF-NCG H
CMNILCF IHNN HNL LJILNM M IH N NN NN LPL IFFNM.
IL MJC@C LIGGHNCIHM IH NN LPL CHMNFFNCIH, L@L NI NN LPL
IOGHNNCIH.
Installation Worksheet
M N @IFFIQCH NFM NI FJ JLJL @IL H JL@ILG N CHMNFFNCIH I@ LGQILE
IGJIHHNM:
W &HMNFFNCIH OGGLS
W !NM &H@ILGNCIH
W CHMCH &H@ILGNCIH
W AJJFCNCIH IH@COLNCIH LGNLM
W CHIQM AJJFCNCIH LILG IFLM (@IL CHIQM JJFCNCIHM IHFS)
!JFISGHN FHHCH &HMNFFNCIH ILEMN
LGQILE !JFISGHN $OC 45
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Installation OverviewInstallation Summary
LMIH LMJIHMCF
NLN N
IGJFNCIH N
!NM CH@ILGNCIH @L NI !NM &H@ILGNCIH
CHMCH CH@ILGNCIH @L NI CHMCH &H@ILGNCIH
AJJFCNCIH IH@COLNCIH@L NIAJJFCNCIH IH@COLNCIH
LGNLM
LILG @IFLM (@IL CHIQM JJFCNCIHM
IHFS)
@L NI CHIQM AJJFCNCIH LILG
IFLM
Database InformationValue
Parameter Config
Database
LogDatabase
Description
!B
G
HG IL FCM CHNC@SCH N MLPL !B NN
HFM N NM.
W IL !B2, NCM PFO MIOF MN NI N HG IL
FCM-HG I@ N NM MJC@C CH N 2 FCHN
IH@COLNCIH.
W IL CLIMI@N , NCM PFO MIOF MN NI N
HG I@ N MLPL (OMOFFS N MG M N
IMN HG I@ N IGJONL IH QC CLIMI@N
LOHM).
W IL LF, CN CM N &! IL N HN MLPC HG M
MJC@C CH N tnsnames.ora @CF.
W IL IMNL, NCM PFO MIOF MN NI N HG
I@ N IMNL MLPL (OMOFFS N MG M N
IMN HG I@ N IGJONL IH QC IMNL
LOHM).
!B
SJ
HG I@ N NM M CN CM MJC@C CH SIOL !B.
CM PFO CM LKOCL @IL FF NM NSJM RJN LF.
IL !B2, CLIMI@N , H IMNL, NCM PFO CM N
HG I@ N NM QL N FCHN QCFF IHHN.ML
G OML HG MNFCM NI MM N NM.
MMQIL JMMQIL OM @IL MMCH N NM.
!JFISGHN FHHCH &HMNFFNCIH ILEMN
LGQILE !JFISGHN $OC 46
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Licensing InformationLicensing Information
Parameter Value
License Manager
IMN
JILN
License Files
OFF JN H @CFHG
OFF JN H @CFHG
OFF JN H @CFHG
Application Configuration ParametersH IGJFNCH NCM NF, LGGL NN:
W AFF JJFCNCIHM GOMN IH@COL CH N IH@COLNCIH SL OHFMM INLQCMHIN.
W IMN HG IL & LMM H MJC@C M N PFO @IL N IMN JLGNL.
W AJJFCNCIH JILN H QILECH CLNILS L IHFS MJC@C @IL MLPL JJFCNCIHM.
W ILECH CLNILS CM N @OFF JN NI N CLNILS CH QC N JJFCNCIH CM CHMNFF
H/IL CM NI LOHHCH.
Application TypeApplication
Name
Application
Host
Application
Port
Working
Directory
Configuration Layer Components
IH@COLNCIH LPL, LCGLS, @IL
IH@COLNCIH !NM (IH@COL PCIH@COLNCIH @CF)
IH@COLNCIH LPL, BEOJ, @IL
IH@COLNCIH !NM (IH@COL PC
IH@COLNCIH @CF)
Management Layer Components
IF IHNLIF AHNIN
JJFCF
IH@COL CH
IMN
JLIJLNCM
IN
JJFCF
!NM AMM ICHN IN JJFCF
MM LPL, LCGLS
MM LPL, BEOJIFONCIH IHNLIF LPL, LCGLS
IFONCIH IHNLIF LPL, BEOJ
MNL AHN, LCGLS
MNL AHN, BEOJ
User Interaction Layer Components
!JFISGHN FHHCH &HMNFFNCIH ILEMN
LGQILE !JFISGHN $OC 47
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$HMSM AGCHCMNLNIL IN JJFCF
Media Layer Components
-LPL, LCGLS, @IL MQCN ...
-LPL, BEOJ, @IL MQCN ...
-LPL, LCGLS, @IL MQCN ...-LPL, BEOJ, @IL MQCN ...
Services Layer Components
NN LPL, LCGLS
NN LPL, BEOJ
Windows Application Program Folders
ApplicationApplication Program
Folder
Configuration Layer Components
IH@COLNCIH LPL, LCGLS, @IL IH@COLNCIH !NM(IH@COL PC IH@COLNCIH @CF)
IH@COLNCIH LPL, BEOJ, @IL IH@COLNCIH !NM (IH@COL
PC IH@COLNCIH @CF)
Management Layer Components
IF IHNLIF AHN
!NM AMM ICHN
MM LPL, LCGLS
MM LPL, BEOJ
IFONCIH IHNLIF LPL, LCGLS
IFONCIH IHNLIF LPL, BEOJ
MNL AHN, LCGLS MNL AHN, BEOJ
User Interaction Layer Components
$HMSM AGCHCMNLNIL
Media Layer Components
-LPL, LCGLS, @IL MQCN ...
-LPL, BEOJ, @IL MQCN ...
-LPL, LCGLS, @IL MQCN ...
-LPL, BEOJ, @IL MQCN ...
Services Layer Components
NN LPL, LCGLSNN LPL, BEOJ
!JFISGHN FHHCH &HMNFFNCIH ILEMN
LGQILE !JFISGHN $OC 48
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!JFISCH LGQILE
CM MNCIH I@ N LGQILE !JFISGHN $OC FCMNM N JLLKOCMCNM @IL CHMNFFCH N
$HMSM LGQILE, H JLMLCM N JFISGHN ILL. &N NH MLCM IQ NI CHMNFFH IH@COL N HGHN LGQILE IGJIHHNM.
CJ
M N MGJF QILEMN M SIO JLJL @IL H
JL@ILG N LGQILE CHMNFFNCIH.
Deployment Overview PLCIOM LGQILE IGJIHHNM L CMNLCON IH N @IFFIQCH JLION !M
W HGHN LGQILE
W $HMSM AGCHCMNLNIL
W C
W A LIRS
W F-CG NLCM HCH
LGQILE JFISGHN JLIMM CHPIFPM N IH@COLNCIH H CHMNFFNCIH I@ IH ILGIL IGJIHHNM I@ N MG NSJ QCNCH LCNNOL FSL, M IONFCH L.
Sequence!JFIS LGQILE IGJIHHNM CH N @IFFIQCH ILL:
1. BIINMNLJ IGJIHHNM:
. IH@COLNCIH !NM
. IH@COLNCIH LPL (GMNL/JLCGLS CHMNH)
. $HMSM AGCHCMNLNIL/RNHMCIH
. CHM JILNCH HL () (M CHMCH)
. IF IHNLIF AHN (A) IH N IMNM IH QC IH@COLNCIH LPL H
L CHMNFF
@. IFONCIH IHNLIF LPL () (GMNL/JLCGLS CHMNH)
7. IH@COLNCIH IGJIHHNM:
. (JNCIHF) C APCFCFCNS (A) IH@COLNCIH LPL JCL (JLCGLS/EOJ
CHMNHM
!JFISCH LGQILE !JFISGHN PLPCQ
LGQILE !JFISGHN $OC 49
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. (JNCIHF) IH@COLNCIH LPL LIRCM
3. HGHN IGJIHHNM
. AM IH FF I@ N INL IMNM IH QC QCFF LOHHCH $HMSM MLPL
JJFCNCIHM H/IL GIHCNIL NCL-JLNS MLPL JJFCNCIHM
. MM LPL. HNLFCT I !NM
. (JNCIHF) A JCL (JLCGLS/EOJ CHMNHM)
. (JNCIHF) !CMNLCON
@. (JNCIHF) $HMSM MNL AHN (CGJF NQILE HGHN
LINIIF)
7. C SL IGJIHHNM
. -LPL
. A LIRS @IL MJC@C NSJ I@ -LPL (C@ LKOCL)
&GJILNHNIH@COLNCIH H CHMNFFNCIH CHMNLONCIHM @IL
-LPLM JJFS NI NQILE -LPLM M
QFF. IO H @CH NCF JFISGHN
CH@ILGNCIH ION -LPL H A LIRS CH
N FNMN PLMCIH I@ N -LPL
!JFISGHN $OC @IL SIOL MJC@C -LPL.
3. LPCM SL IGJIHHN: NN LPL
&GJILNHN
AFNIO &HNLNCIH LPL, (CGJF C
IHNLIF LINIIF) -LPL, H NN LPL
IGJIHHNM L FF JLNM I@ N LGQILE
LCNNOL, IH@COLCH NG CLNFS JHM IH
NCL OM CH $HMSM MIFONCIH. L@IL, SIO
GOMN CHMNFF NG OLCH JFISGHN I@ MJC@C
MIFONCIH.
Creation of Configuration Objects&H CNCIH NI CHMNFF LGQILE IGJIHHNM, N @IFFIQCH LMIOLM GOMN LCMNL
M IH@COLNCIH !NM IDNM (IL IH@COLNCIH IDNM) N N NCG I@ LGQILE
JFISGHN:
!JFISCH LGQILE !JFISGHN PLPCQ
LGQILE !JFISGHN $OC 50
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W IMNM
W QCNCH @@CM
W QCNM
W AHN ICHM
W !MW AMM $LIOJM
W ECFFM
W LMIHM
W AHN $LIOJM
W FM
W F $LIOJM
I JFIS IGJIHHNM I@ N IH@COLNCIH SL, SIO GOMN @CLMN IH@COL N IDNM H
NH CHMNFF NG, M MLC FNL CH NM JM.
LHCH
PL , FN, IL GIC@S HS N CH N
IH@COLNCIH !NM, RJN NLIO JJFCNCIHM
PFIJ S $HMSM, IL NLIO JJFCNCIHM
CHMNLOGHN QCN N $HMSM IH@COLNCIH LPL
JJFCNCIH JLILGGCH CHNL@ (A&). &@ SIO P
IGJFFCH LMIHM @IL MMCH N NM CLNFS,
IHMOFN $HMSM OMNIGL L @IL SIO I MI.
Using DB ServerNLNCH CH LFM 8.5, NMM L MM CLNFS S N MLPLM NN H NI MNIL
H/IL LNLCP N CH NG, LGIPCH N H NI CHMNFF !B LPL. IQPL, SIO H MNCFF
OM !B LPL M CH JLPCIOM LFMM, C@ SIO P FS IGJIHHNM NN LKOCL !B
LPL IL SIO L OHF NI IH@COL $HMSM IGJIHHNM NI MM NMM @LIG NCL
FIF IMNM.
&GJILNHN
$HMSM MNLIHFS LIGGHM NN SIO OM HQLIGJIHHNM NN MOJJILN CLN NM MM. IN
NN, C@ SIO OM !B LPL, SIO QCFF HIN F NI HDIS
HS H@CNM H HQ @NOLM @IL NMM H
NM MM NN L CHNLIO CH NCM LFM.
!JFISCH LGQILE !JFISGHN PLPCQ
LGQILE !JFISGHN $OC 51
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IL IH@COLNCIH LPL NI MM N IH@COLNCIH !NM, MN N dbthread
IH@COLNCIH IJNCIH NI false CH N confserv MNCIH I@ N JLCGLS IH@COLNCIH LPL,
H CH N JJLIJLCNFS-HG MNCIH I@ N EOJ MLPL, C@ IH@COL. IL MM
LPL NI MM N I !NM, MN N dbthread IH@COLNCIH IJNCIH NI false CH N
messages MNCIH I@ N JLCGLS MM LPL H N EOJ MM LPL, C@
IH@COL. @L NI N ''LGQILE IH@COLNCIH JNCIHM @LH HOF'' @IL GIL
CH@ILGNCIH ION NM IJNCIHM. IL INL JLIONM MOJJILNCH NCM JJLI NM
MM, L@L NI N JLION-MJC@C IOGHNNCIH @IL N IJNCIH HG H CHMNLONCIHM.
H L@L NI N LGQILE 8.1 IOGHNNCIH @IL CH@ILGNCIH ION JFISCH H OMCH
!B LPL NI MM N PLCIOM NMM CH SIOL HPCLIHGHN.
@L NI N Framework Database Connectivity Reference Guide @IL NCF CH@ILGNCIH
ION MNNCH OJ H MMCH NM.
Prerequisites
B@IL SIO JFIS LGQILE, CHPMNCN MJNM I@ CNM MCT, MOLCNS, PCFCFCNS H
JL@ILGH, M JJFC NI N MJC@C HPCLIHGHN I@ SIOL IHNN HNL. !JFISGHN
FHHCH @IL LIGGHNCIHM IH NM CMMOM. B MOL NIM JJFCNCIHM NN LKOCL
FCHMM L FCHM JLIJLFS (M N ''$HMSM CHMCH $OC'').
PCQ N @IFFIQCH JLLKOCMCNM @IL SIOL LGQILE CHMNFFNCIH:
W !NMM
W JLNCH HPCLIHGHN, CHFOCH LQL, HNQILECH, MI@NQL, H CHNLHN
LIQMLM
W CHMCH
IL JLLKOCMCNM @IL $HMSM AGCHCMNLNIL, L@L NI N ''LGQILE 8.1 $HMSM
AGCHCMNLNIL !JFISGHN $OC''.
Database Prerequisites
$HMSM LIGGHM NN SIO IL SIOL NM GCHCMNLNIL LN NMM CH SIOL
NM GHGHN MSMNG (!B) @IL SIO MNLN $HMSM CHMNFFNCIH. IL
LGQILE, SIO GOMN LN NQI NMM:
W IH@COLNCIH !NM-HNILS @IL HS $HMSM CHMNFFNCIH.
!JFISCH LGQILE LLKOCMCNM
LGQILE !JFISGHN $OC 52
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W HNLFCT I !NM-KOCL IHFS C@ SIO L OMCH N HGHN SL'M
HNLFCT-FICH @OHNCIH.
$HMSM FMI LIGGHM NN SIO IL SIOL NM GCHCMNLNIL E OJ SIOL $HMSM
NMM IH LOFL MCM.
@L NI NQILE INCIHM @IL LGQILE IGJIHHNM @IL LIGGHNCIHM IH NM
MCTCH. @L NI SIOL !B IOGHNNCIH @IL CHMNLONCIHM IH IQ NI LN HQ NM.
@L NI N &HMNFFNCIH ILEMN @IL N FCMN I@ NM JLGNLM SIO GOMN OM CH SIOL
$HMSM CHMNFFNCIH.
Creating Databases for Multi-language Environments
&@ SIOL MSMNG QCFF IH@COL CH GOFNC-FHO HPCLIHGHN, IL N FMN LKOCL NIHF N HI CH -8 @ILGN, SIO GS P NI NE MJCF MNJM QH LNCH
SIOL NM, JHCH IH N !B SIO QCFF OMCH. @L NI N NF CH N "LNCH
!NMM @IL OFNC-FHO HPCLIHGHNM" MNCIH I@ N Framework Database
Connectivity Reference Guide @IL NM CNCIHF MNJM.
Creating Databases for Single-language Environments
&@ SIOL MSMNG QCFF IH@COL CH MCHF-FHO HPCLIHGHN, SIO GOMN GE MOL NN
N HICH OM CH NCL NM GNM N HICH MN OJ IH FF IMNM. &@ NS P
NI JL@ILG MIG NSJ I@ IHPLMCIH, OM NS L OHF NI MNIL N CH N MGHICH MJC@C N N IJLNCIH MSMNG FPF, NS GOMN JH IH N !B
JCFCNCM I@ N PHIL FCHN MI@NQL.
Operating Environment Prerequisites
Hardware and Networking
$HMSM LIGGHM NN SIO IL SIOL & MJCFCMN MMCH IMN IGJONLM NI $HMSM
MI@NQL @IL SIO MNLN $HMSM CHMNFFNCIH.
&@ SIO L IHMCLCH OMCH &P6 @IL MIG IL FF IHHNCIHM, GE MOL NN SIO @CLMN LPCQ
N CH@ILGNCIH CH &P6.
!JFISCH LGQILE LLKOCMCNM
LGQILE !JFISGHN $OC 53
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@L NI NQILE INCIHM @IL LGQILE IGJIHHNM @IL LIGGHNCIHM IH MLPL
FINCIHM.
Software
@L NI N Genesys Supported Operating Environment Reference Guide @IL N FCMN I@
IJLNCH MSMNGM H NM MSMNGM MOJJILN CH $HMSM LFMM. @L NI N
''$HMSM OJJILN C &HNL@M @LH $OC'' @IL N FCMN I@ MOJJILN MQCN H
B PLMCIHM.
IL & IJLNCH MSMNGM, FMI LPCQ N FCMN I@ JNM $HMSM OMM @IL MI@NQL
JLION OCFM H OJL SIOL JN IH@COLNCIH C@ HMMLS. A MLCJNCIH I@ JN
IH@COLNCIH CM FCHE NI N G @CFM @IL N $HMSM JJFCNCIHM NN IJLN IH
&.
Internet Browsers
I PCQ FF FGHNM I@ $HMSM AGCHCMNLNIL, SIO H HS IGCHNCIH I@ &HNLHN
RJFILL H H/IL ITCFF CL@IR CHNLHN LIQMLM.
@L NI N ''LGQILE $HMSM AGCHCMNLNIL !JFISGHN $OC'' @IL CH@ILGNCIH ION
MOJJILN LIQML PLMCIHM, H LKOCLGHNM @IL N $HMSM AGCHCMNLNIL Q MLPL.
Licensing Prerequisites
$HMSM JJFCNCIHM LKOCL FCHMM. L L NQI MJNM I@ FCHMCH @IL $HMSM
MI@NQL:
W FFF &NG FCHMM, QC JLIPC N FF LCN NI JFIS H OM N
IGJIHHNM H @OHNCIHFCNS LFN NI N MIFONCIHM NN SIO JOLM @LIG
$HMSM.
W HCF FCHM ESM, QC HF SIO NI OM JLNCOFL @OHNCIHFCNS. IL RGJF,
C@ SIO L JFHHCH NI JFIS LOHHN IH@COLNCIHM I@ HS $HMSM MLPLM, SIO
GOMN P MJCF C-PCFCFCNS (A) FCHM. NLQCM, N HGHN SLQCFF HIN JL@ILG MQCNIPL NQH N JLCGLS H EOJ MLPLM. AM HINL
RGJF, NHCF FCHM CM LKOCL NI JFIS IH@COLNCIH LPL LIRS.
HCF FCHMM L GH H IHNLIFF S N FRN OFCML (@ILGLFS FR)
CHM HL. &H LFM 8.5, N OM I@ MFFF CNG FCHMM CM HIQ GMOL S
!JFISCH LGQILE LLKOCMCNM
LGQILE !JFISGHN $OC 54
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CHM JILNCH HL (), QC JLIPCM CMNILCF OM LJILNM NI MSMNG
GCHCMNLNILM.
IL CH@ILGNCIH ION QC JLIONM LKOCL QN NSJM I@ FCHMM, L@L NI N ''$HMSM
CHMCH $OC''. N $OC FMI MLCM IQ NI CHMNFF FRN OFCML CHMHL, C@ LKOCL, @IL SIO MNLN NI JFIS HGHN LGQILE.
License File
$HMSM HCF FCHMCH CM M IH PFC FCHM @CF NN IHNCHM FCHM ES
CH@ILGNCIH LKOCL NI IJLN $HMSM IGJIHHNM, QL LKOCL. KOMN N CHCNCF
FCHM @CF @LIG $HMSM @NL SIO JOLM SIOL $HMSM MSMNG, QH SIO L LS NI
JFIS HGHN LGQILE. FRN OFCML OMM N FCHM ESM CH N FCHM @CF
NI HF LNCH IGJIHHNM NI IJLN. NLNCH CH LFM 8.5, IH@COLNCIH LPL FMI
OMM N FCHM @CF NI ONHNCN N LCN NI OM N MI@NQL N MNLNOJ I@ PLS HQ
JFISGHN I@ $HMSM LGQILE.
License Files and the Configuration Database
IH@COLNCIH LPL MNILM N FCHM @CF CH N IH@COLNCIH !NM. H SIO L
MNNCH OJ SIOL HQ $HMSM HPCLIHGHN, IL QH SIO P DOMN OJL SIOL
IH@COLNCIH !NM CH H RCMNCH $HMSM HPCLIHGHN, SIO GOMN OJFI N FCHM
@CF CHNI N !NM @IL SIO MNLN IH@COLNCIH LPL @IL N @CLMN NCG. I I NCM, LOH
N @IFFIQCH IGGH IH N IGGH-FCH, M JJLIJLCN:
W H &: confserv license
W H CHIQM: confserv.exe license
A@NL NN, SIO H MNLN IH@COLNCIH LPL.
Genesys License Reporting Manager
$HMSM LGQILE OMM N $HMSM CHM JILNCH HL () NI LJILN IH
CMNILCF OM I@ FCHM $HMSM JLIONM (MFFF CNGM) H OML-@CH OHFM.CM N CM OM NI JLIPC $HMSM OMLM QCN FCHM GHGHN LJILNM, H IMN
LPC LIPCLM QCN CFFCH N.
IL HQ JFISGHN I@ $HMSM LGQILE, GOMN CHMNFF @NL IH@COLNCIH
LPL H $HMSM AGCHCMNLNIL L CHMNFF. A@NL SIO P OJFI N IHNHNM I@ N
!JFISCH LGQILE LLKOCMCNM
LGQILE !JFISGHN $OC 55
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FCHM @CF NI N IH@COLNCIH !NM H CM CHMNFF, CNCIHF JJFCNCIHM H
NH JFIS, M IH N PFCCNS I@ NCL FCHMM.
CHM JILNCH HL () LPL IHHNM IHFS NI N GMNL IH@COLNCIH
LPL.
&GJILNHN
$HMSM MNLIHFS LIGGHM NN SIO MNLN
@IL SIO CHMNFF EOJ IH@COLNCIH LPL. &@ SIO
MNLN @NLQLM, LMNLN N EOJ IH@COLNCIH
LPL NI PIC JLCI I@ IQHNCG @IL FCHNM I@
IH@COLNCIH LPL, INL NH , QH
IH@COLNCIH LPL MQCNIPL IOLM.
H N @CLMN CHMNH CM IHHN (IL LIHHN) NI N IH@COLNCIH LPL
CHMNH NN CM HF @IL GIHCNILCH, IH@COLNCIH LPL HLNM N FI PHN
21-25100 LRM Server connected successfully, system operating
normally.
A IHHNCIH NQH LPL H IH@COLNCIH LPL CM HIN LKOCL @IL
IH@COLNCIH LPL NI JN IHHNCIHM @LIG INL $HMSM LGQILE IGJIHHNM.
IQPL, C@ IH@COLNCIH LPL CM LOHHCH IH HQ (IL OJL) NM H CM IHFS CH
N @CLMN MNLNOJ MN ( M HIN MNLN SN), CN QCFF HIN JN IHHNCIH @LIG HS
$HMSM BOMCHMM AJJFCNCIH.
AN CHCNCF MNLNOJ IHFS, QH $HMSM BOMCHMM AJJFCNCIH NLCM NI IHHN NI IH@COLNCIH
LPL H IH@COLNCIH LPL HHIN PFCN N JLMH I@ , IH@COLNCIH LPL
HLNM FI PHN 21-25101 Unable to accept connection: LRM Server has
not been started H L@OMM N IHHNCIH LKOMN. A@NL M H NN N
FMN IH, IHHNCIHM L HI FIHL L@OM @IL NCM LMIH.
&@ N IHHNCIH NI N LPL CM FIMN, IH@COLNCIH LPL HLNM FI PHN
21-25102 LRM Server has disconnected. IQPL, IH@COLNCIH LPL MNCFF
IHNCHOM NI JN IHHNCIHM @LIG $HMSM BOMCHMM AJJFCNCIHM.
IL GIL CH@ILGNCIH ION , CHFOCH IQ NI CHMNFF H OM CN, L@L NI
IOGHNNCIH.
!JFISCH LGQILE LLKOCMCNM
LGQILE !JFISGHN $OC 56
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Configuration Server and LRM
LCICFFS, N MNLNOJ H OLCH HILGF IJLNCIHM, IH@COLNCIH LPL H CHNLN
NI HMOL NN N FCHM @CF H N IH@COLNCIH !NM L MSHLIHCT.
At Intial Startup
A@NL IH@COLNCIH LPL M MNLN OJ @IL N @CLMN NCG CHMN HQ (IL OJL)
NM, IH@COLNCIH LPL CM F NI JN FCHN JJFCNCIHM I@ N @IFFIQCH NSJM:
W $HMSM AGCHCMNLNIL H $HMSM AGCHCMNLNIL RNHMCIH
W MM LPL H IFONCIH IHNLIF LPL
W LPL
W & NCFCNS (& CHMNFFL)
ANNGJNCH NI MNLN H IHHN HS INL JJFCNCIH N NCM MN, @IL M MNLN,
QCFF LMOFN CH IH@COLNCIH LPL HLNCH H LLIL H FI GMM 21-25101 Unable
to accept connection: LRM Server has not been started.
CJ
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At Subsequent Restarts
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During Normal Operations
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W H &: confserv license
W H CHIQM: confserv.exe license
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