Fritz HeidenreichPresident

Heidenreich Innovations LLCfritz@heidenreich.net+1.203.413.2030

INTERTANKONorth American

PanelApril 27th, 2010

Stamford, CT

Q88.com Stats• Launched 2001Launched 2001

• 450+ ship owners / technical managers450+ ship owners / technical managers

• 6,000+ vessels6,000+ vessels

Clients

Terminal Vetting Database - Issue

• Not all terminals are as good as your ship• Ship Shore Interface Critical period• Risk increased by poor terminal safety

Terminal Vetting Database - Idea

• The vetting process has improved the safety of ships.The vetting process has improved the safety of ships.• Why not try this on terminals as well?Why not try this on terminals as well?

Terminal Vetting Database - Process

• Check earlier Terminal reports before you arrive• Submit a Terminal report after you leave

Terminal Vetting Database - Follow Up

• Follow up on issues with the terminal (if needed)• The Intertanko Vetting Committee can be tasked to

follow up with any “problem terminals” not responding to Owner’s observations

Terminal Vetting Database - The Aim

• Enhance safety at the terminals• Maintain industry safety record• We try to do this in a win-win fashion, cooperatively

with the terminal representatives.

Terminal Vetting Database - The Form• One PageOne Page• User FriendlyUser Friendly• Scores: 1 – 5Scores: 1 – 5

o 5: Excellent5: Excellento 4: Above Average4: Above Averageo 3: Average3: Averageo 2: Below Average2: Below Averageo 1: Unacceptable1: Unacceptable

• Comments required forComments required forall low scores (1 or 2)all low scores (1 or 2)

Terminal Vetting Database - The Form

Terminal Vetting Database - The Form

Terminal Vetting Database - Stats• 5,000+ active reports5,000+ active reports• 1,100+ terminals covering 1,700+ berths1,100+ terminals covering 1,700+ berths

Terminal Vetting Database - Reporting• Information is confidentialInformation is confidential• Terminal notified and asked to provide comments within 30 daysTerminal notified and asked to provide comments within 30 days• INTERTANKO and the TVD Working Group Chairman receive “low INTERTANKO and the TVD Working Group Chairman receive “low

score” alerts.score” alerts.• INTERTANKO's Vetting Committee regularly discusses selected INTERTANKO's Vetting Committee regularly discusses selected

Terminal Vetting Reports (TVRs) as part of its bi-annual meetings.Terminal Vetting Reports (TVRs) as part of its bi-annual meetings.

Terminal Vetting Database - Access• Access to the system is controlled by INTERTANKOAccess to the system is controlled by INTERTANKO• As of 2010, access granted to all interested partiesAs of 2010, access granted to all interested parties

o Ship ownersShip ownerso Terminal operatorsTerminal operatorso Flag stateFlag stateo Port authorities Port authorities o Port statePort state

INTERTANKO AccouncementINTERTANKO's Terminal Vetting Database broadens its access (Published: Feb 05, 2010)

Access to INTERTANKO's Terminal Vetting Database (TVD) is now available to those who are tanker owners/operators, terminal owners/operators, PSC authorities and others with a legitimate interest in improving safety, but who are not Members or Associate Members of the Association.

Access to the TVD continues to remain free of charge, although access still requires agreement and compliance with the TVD's terms and conditions of use. We believe that such broadened access to the TVD will be to the benefit of all with an active interest in improving the safety of the vessel at the ship shore interface.

Terminal Vetting Database - Demo

DEMO

Terminal Vetting Database - Future• Ability for ship owner to enter comments about low Ability for ship owner to enter comments about low

rating received.rating received.• Ability to email TVR's from the web siteAbility to email TVR's from the web site• Charting of ResultsCharting of Results• Notify the vessel when the terminal has entered Notify the vessel when the terminal has entered

comments for the submitted report.comments for the submitted report.• Export reports to ExcelExport reports to Excel• Berth restrictionsBerth restrictions

Questions?

Fritz HeidenreichPresident

Heidenreich Innovations LLCfritz@heidenreich.net+1.203.413.2030

Thank You

Testimonials““Q88.com allows us to create questionnaires for our vessels quickly and easily. A great benefit to us is that OCIMF Q88.com allows us to create questionnaires for our vessels quickly and easily. A great benefit to us is that OCIMF HVPQ can be imported and exported between the two websites. It has been a real pleasure to work with the HVPQ can be imported and exported between the two websites. It has been a real pleasure to work with the extremely kind, helpful, quick and efficient support team at Q88 as they answer all of our questions by telephone and extremely kind, helpful, quick and efficient support team at Q88 as they answer all of our questions by telephone and email and respond to our requests.”email and respond to our requests.”

““Thank you for your patience and professionalism in explaining and stepping us through the various tools available Thank you for your patience and professionalism in explaining and stepping us through the various tools available through Q88. The section of Q88 that allows us to scan in our vessel certificates has saved us time in completing through Q88. The section of Q88 that allows us to scan in our vessel certificates has saved us time in completing Terminal questionnaires.”Terminal questionnaires.”

““BP Shipping use and rely on Q88 as an important and indispensible tool for their commercial operation of their BP Shipping use and rely on Q88 as an important and indispensible tool for their commercial operation of their controlled fleet of vessels. controlled fleet of vessels.

The support department at Q88 have also provided excellent assistance to some of our newer Time Charter owners The support department at Q88 have also provided excellent assistance to some of our newer Time Charter owners in correctly utilizing the system. BP Shipping highly values the relationship with Q88 team.”in correctly utilizing the system. BP Shipping highly values the relationship with Q88 team.”

““Maersk Tankers benefits on an everyday basis from the many helpful functions that Q88.com provides. All our Maersk Tankers benefits on an everyday basis from the many helpful functions that Q88.com provides. All our vessels are registered in the Q88 database, meaning that we are able to share information regarding vetting and vessels are registered in the Q88 database, meaning that we are able to share information regarding vetting and questionnaires with our commercial departments. This reduces the amount of interaction needed between the questionnaires with our commercial departments. This reduces the amount of interaction needed between the vetting department and the commercial departments.vetting department and the commercial departments.

Also, we are able to share information with various partners by granting access to each others vessels to the other Also, we are able to share information with various partners by granting access to each others vessels to the other party.party.

Q88 offers a great help in filling in the many, various questionnaires that are needed for trading a tanker vessel Q88 offers a great help in filling in the many, various questionnaires that are needed for trading a tanker vessel today. By uploading the vessel's standard information contained in the vessel's Harmonized Vessel Particulars today. By uploading the vessel's standard information contained in the vessel's Harmonized Vessel Particulars Questionnaire, most of a questionnaire can be filled out for us by the computer system. This saves vast amounts of Questionnaire, most of a questionnaire can be filled out for us by the computer system. This saves vast amounts of time for us in the day-to-day work. A questionnaire that can take hours to fill in from scratch will be dealt with in 10-time for us in the day-to-day work. A questionnaire that can take hours to fill in from scratch will be dealt with in 10-15 minutes.”15 minutes.”

Testimonials (Cont)““I really enjoy the services provided by Q88.com. Your staff is always very friendly and helpful. I thing by using your I really enjoy the services provided by Q88.com. Your staff is always very friendly and helpful. I thing by using your database almost everyday, the input of our fleet details is growing constantly and this helps us in the future to get database almost everyday, the input of our fleet details is growing constantly and this helps us in the future to get these annoying questionnaires completed always a little faster.”these annoying questionnaires completed always a little faster.”

““Q88.com is very flexible, user-friendly and allows some individuality to the records. Customer service is very good - Q88.com is very flexible, user-friendly and allows some individuality to the records. Customer service is very good - answers to queries are swift and pleasantly handled. Q88.com helps us to keep better control of Certification, VPQ's, answers to queries are swift and pleasantly handled. Q88.com helps us to keep better control of Certification, VPQ's, vetting inspections and has a useful link to the USCG site for COCs, etc. Overall satisfaction with the web site and vetting inspections and has a useful link to the USCG site for COCs, etc. Overall satisfaction with the web site and service is very high.”service is very high.”

““Q88.com has provided the ideal solution to the ever increasing demands placed on our operations staff for the Q88.com has provided the ideal solution to the ever increasing demands placed on our operations staff for the reliable and accurate completion of commercial questionnaires. We are also able to easily handle a frequently reliable and accurate completion of commercial questionnaires. We are also able to easily handle a frequently changing fleet profile by quickly establishing a large information source for the vessels we operate. changing fleet profile by quickly establishing a large information source for the vessels we operate.

The product is frequently enhanced to provide extra tools for our busy operations department and any support The product is frequently enhanced to provide extra tools for our busy operations department and any support required is effective and readily available. required is effective and readily available.

An excellent product that has saved us countless hours and undoubtedly made our operation more efficient.”An excellent product that has saved us countless hours and undoubtedly made our operation more efficient.”

““I just like to say that Q88 is such a good tool for us Ship-Owners. Before we had to use Friday nights and I just like to say that Q88 is such a good tool for us Ship-Owners. Before we had to use Friday nights and sometimes Saturdays filling in all kind of different questionnaires. The questionnaire requests seemed always to sometimes Saturdays filling in all kind of different questionnaires. The questionnaire requests seemed always to come when you where getting ready for the weekend. It could be hard to get all the information that various oil-come when you where getting ready for the weekend. It could be hard to get all the information that various oil-companies where asking for. Also the way the different questions where asked, could be confusing. It was very time companies where asking for. Also the way the different questions where asked, could be confusing. It was very time consuming. It could take hours to fill in some of the questionnaire. Then Q88 came along and gave us a tool that consuming. It could take hours to fill in some of the questionnaire. Then Q88 came along and gave us a tool that makes our day so much easier. The thing we have to do is to upload the HVPQ every 3-4 months. All the makes our day so much easier. The thing we have to do is to upload the HVPQ every 3-4 months. All the questionnaires will be linked to this HVPQ, and in few minutes we can create a questionnaire based on the answers questionnaires will be linked to this HVPQ, and in few minutes we can create a questionnaire based on the answers from the HVPQ. from the HVPQ. Q88 do not rest there. Last but not least, should there be any questions reg. Q88 it is never hard to get into contact Q88 do not rest there. Last but not least, should there be any questions reg. Q88 it is never hard to get into contact with them. They are always eager to help out.with them. They are always eager to help out.

Q88 makes the world a better place.”Q88 makes the world a better place.”