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Imagination at work Field Service Excellence: the Technology Roadmap for GE Oil & Gas Elena Lorenzi , GE Oil & Gas TMS/DTS Global Field Services IT Leader PIDX International Europe Autumn Conference 2014 – Paris, October 29 th 2014

FSE Digitization

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Page 1: FSE Digitization

Imagination at work

Field Service Excellence: the Technology Roadmap for GE Oil & Gas

Elena Lorenzi, GE Oil & Gas TMS/DTS Global Field Services IT Leader

PIDX International Europe Autumn Conference 2014 – Paris, October 29th 2014

Page 2: FSE Digitization

GE Works

POWER & WATER

ENERGY MANAGEMENT

OIL & GAS

HEALTHCARE AVIATION TRANSPORTATION CAPITAL APPLIANCES & LIGHTING

GE works on things that matter. The best people

and the best technologies taking on the toughest

challenges. Finding solutions in energy, health and

home, transportation and finance.

Building, powering, moving and curing the world. Not just imagining. Doing. GE Works.

2

Page 3: FSE Digitization

3 ©2014 General Electric Company GE Proprietary

GE Oil & Gas technology solutions

Subsea Systems • Subsea trees & wellheads

• Subsea power & processing

• Controls

• Manifolds

• Flexible risers

• Flow lines

• Specialty connectors & pipes

Measurement & Control • Asset condition monitoring, control sensing

& inspection solutions

• Optimization & diagnostic software

• Pipeline inspection and integrity services

• Control & safety relief valves

• Fuel dispensers & payment terminals

• Fuel control & retail systems

Drilling & Surface • Drilling risers

• Blow-out preventers

• Electric submersible pumps

• Logging while drilling & wire line tools

• Surface wellheads & flow control

• Logging services

• Well Performance Services

Turbomachinery Solutions Turbomachinery equipment and services for the upstream, midstream and LNG segments

Delivering customer solutions by applying systems-level engineering across the

portfolio

Downstream Technology Solutions Equipment & services for the refinery & petrochemical, distributed gas and industrial applications

Page 4: FSE Digitization

From extraction, to transportation, to end use …

Cutting edge technology & service

solutions across the value chain

LNG

Drilling Offshore

Refining & Petrochemical

Power Generation

Gas Storage & Pipeline

Services & Predictivity Skills Development

Subsea

Distributed Gas

On- and Offshore Oil & Gas Production

Page 5: FSE Digitization

Global Field Services

5 ©2014 General Electric Company GE Proprietary

~1000 Field Service Engineers

Every day ~750 FSEs on site

70 countries where our

emloyees work closely with

our customers

729 outages managed &

executed with 6874

mobilizations in 2014 as of

today

Operating in remote

locations under extreme

conditions

Driven by innovation –

using the newest

technologies on site

Efficient connection and

communication

Page 6: FSE Digitization

See tutorial regarding confidentiality disclosures. Delete if not needed.

Field Services digitization plan

6

Capacity planning

Resource management

FS «fleet» monitoring

Field equipment

Field operations

Field Service Platform

Field Engineer

EFFICIENCY

SPEED

QUALITY

©2014 General Electric Company GE Proprietary

Page 7: FSE Digitization

See tutorial regarding confidentiality disclosures. Delete if not needed.

Efficiency

Commissioning plans & Installed Fleet analysis

Next 2 yrs. demand forecast

Gaps analysis

Training & hiring plans

7

Capacity planning Resource management Task assignment

FSEs’ skills/competences

Resources’ assignment

Mobilization

Same technologies & processes x-GE

©2014 General Electric Company GE Proprietary

Page 8: FSE Digitization

See tutorial regarding confidentiality disclosures. Delete if not needed.

Speed

8

FSE Visualizer

Geo-localization

Security management

FSE control by inventory management

FSE search by competence,

experience, country

Direct contact w. the FSE/service manager

Real-time FSEs availability

Enables geo-localization on Google Maps of sites and FSEs

Supports security management through FSE contact details and security report

Enables FSE pools’ control through inventory management

What it is Why we need it

Enables sales force to get real-time FSE availability based on assignment and duty

Enables FSEs search by competence/skill, experience, country, etc.

Enables direct contact with the FSE or service manager to activate processes

FSE Visualizer

©2014 General Electric Company GE Proprietary

Support short cycle and emergency customer requests

Page 9: FSE Digitization

See tutorial regarding confidentiality disclosures. Delete if not needed.

Quality

Title or Job Number | XX Month 201X 9

Progress Measurement

Bluetooth

Low energy

Tooling

+

Mobility program

First step towards

the new era of

Digital Field Service

Report

©2014 General Electric Company GE Proprietary

Page 10: FSE Digitization

What’s next?

360° connectivity

Analytics

3D & wearable technologies

Crowdsourcing

©2014 General Electric Company GE Proprietary

Page 11: FSE Digitization