Martha M. Garrett  marthagarrett@ymail.com  4207 Franklin Commons Ct.Franklin, TN 37067615.925.1992 (mobile)   

SUMMARYInherent in each position detailed below is over 15 years of experience with business analysis, consultation, and project management inherent with training. Proven ability to simultaneously collaborate with multiple teams to bring projects to completion, under budget and deadline.

EMPLOYMENT Vertek Solutions10/2015 – 12/2015Contract Instructional Designer – Community Health Systems

A short-term project under tight deadline, this contract position collaborated with team of Instructional Designers to create and deliver Agile online learning courses for MEDHOST.

Bradley Arant Boult Cummings, LLP 4/2013 – 10/2015 Technology Trainer 

Using Agile principles, collaborated with functional teams (Training, IT, attorneys, Human Resources) to perform regression testing on upgrades/add-ons to standard and proprietary software. Lead editor of training documentation upgrade project (user guides, manuals, etc.) utilizing team members and multiple subject matter experts to ensure accurate and translatable instructions for end-users. Create interactive online training modules regarding software updates and revisions. Collaborate with designers of intranet and (un)secure extranet sites for internal/external clients. Dedicated trainer requested by newly-acquired firm to implement systems and perform analysis to create collaborative best practices. Executed integration and functional testing to ensure usability of new and upgraded software, as well as add-on programs for existing software.

Rezult Technology 7/2012 – 4/2013 Contract Technical Writer – Conservation Services Group (contractor for Tennessee Valley Authority)

Project to develop multiple User Guides related to online database for incentive programs targeting multiple end-user groups and the administrative group simultaneously. Utilizing a combination of Agile and Waterfall methods, meet with subject matter experts (SMEs) to confirm the accuracy and validity of content. Developed standards for large SME group to improve collaboration and editing among cross-functional teams. Performed functionality testing for database and wrote release notes to document functional changes to the database. Draft regression testing plan for latest database version and tested software version for bugs and glitches; report same to developers for fixes. Verified accuracy of statistical report related to database and online user testing.

 Franke Foodservice Systems, Inc. 2/2012 – 6/2012eLearning Project Manager 

Ground-floor design and development of global eLearning program implementing ecommerce and foreign language translations. Using Lean Six Sigma and Agile methods, collaborate with subject matter experts (SMEs) to create videos, online training modules and training quick reference guides for internal and external users. Consulting with SMEs and stakeholders, develop narration scripts for modules and

Martha M. Garrett  marthagarrett@ymail.com  4207 Franklin Commons Ct.Franklin, TN 37067615.925.1992 (mobile)   

edit same using software packages in the Adobe Premier Pro Suite. Develop standard operating procedures for creating, testing and documenting online training (eLearning). Analyze current learning management system (LMS) to determine ability to serve the company’s domestic and foreign interests, both which includes providing comparative analysis of potential replacement LMS programs. Administer LMS by setting up administrative duties and properties, publish content for user access. Consultation with other departments to determine leverage opportunities and advisability for e-commerce.

 Rezult Technology 12/2010 – 2/2011; 3/2013Contract Training Specialist – Specialty Care 

Short-term contracts to provide collaborative development of customized training materials for proprietary software systems, consulting with multiple departments and subject matter experts to review/edit materials. 

 Bass, Berry & Sims, PLC 4/2007 – 11/2010 Trainer 

Ground-floor design and development of eLearning program using Agile and Waterfall methodology. Collaborate with team to design interface and select functionality of learning management system (LMS). Consult with subject matter experts (SMEs) to create online training modules and training quick reference guides for internal users. Test and edit content for uploading to the LMS. Review and analyze out-of-the-box material to determine suitability for publishing content to the LMS. Perform administrative duties of the LMS. Develop knowledge of proprietary software in quick timeframe for use as subject of eLearning training modules, documentation and classroom training. Consult with stakeholders and cross-functional teams to design and implement matter-centric folder structure templates. Perform testing related to matter-centricity for accuracy and usability. Present principles and best practices for using matter-centric folders in FileSite, the firm’s document management software.

Riley Warnock & Jacobson, PLC (f/k/a Bowen Riley Warnock & Jacobson, PLC)  5/2005 - 4/2007   Legal Assistant 

Lead assistant for firm billing management. Using the Waterfall method, work with stakeholders and rainmakers to develop best practices for managing e-billing clients specifications and third-party billing. Collaborate with billing assistants to create documentation related to the conversion of the firm’s billing software. Work with Human Resources to create onboarding materials, curriculum and training materials to promote continuous staff development.

Hallmark College (f/k/a Hallmark Institute of Technology)9/2000 - 4/2005  Business Program Chair 

Using combination of Waterfall and Agile concepts, lead instructor team (de facto subject matter experts (SMEs)) to review and develop curriculum for courses pertaining to all programs provided by the school. Manage team of instructors to provide two (2) half-day classes per day on a four (4) week rotating basis, simultaneously tracking attendance and grades. Manage change related to term-specific scheduling variances, receiving two (2) top service awards. Review and

Martha M. Garrett  marthagarrett@ymail.com  4207 Franklin Commons Ct.Franklin, TN 37067615.925.1992 (mobile)   

recommend course materials in compliance with regulatory standards of the Texas Higher Education Coordinating Board (THECB). Work with team of instructors to compile curriculum and schedule courses for multiple programs (Aeronautics, Electronics, Medical, and Networking). Design scheduling schematic to ensure student eligibility for financial aid. 

Cox Smith Matthews Incorporated (f/k/a Matthews & Branscomb)  6/1999-5/2000  Trainer 

Create user documentation (quick reference guides and instruction manuals) and training opportunities regarding in-house software programs. Supervise word processing team to assign incoming support requests and manage temporary staff as necessary. Collaborate with IT Department to design database for tracking client information. 

 Conseco, Inc. 10/1996 - 2/1999  Department of Insurance Complaints Analyst / Sales Quality Analyst

Design and development of databases to track multiple departments of insurance complaints per state. Analyze and report metrics of complaints (sender, resolution, etc.) to upper management. Create and implement quality control measures to ensure response compliance. Manage and retain records related to potential market conduct examinations from state departments of insurance.

 EDUCATION Harding University – Searcy, AR  

May 1990B.A. Office Systems, 1990 May 1992 Certification – Secondary Business Education (Arkansas)

 SKILLS  3bClean AccuRoute  Adobe Captivate (3 thru 8)  Adobe Creative Suite 5.5  Adobe Premiere Pro   Bomgar Representative Console  Citrix  Client Connect  CM/ECF (electronic legal filing system)  eDOCS (fka Hummingbird DM)  Elite WebView  eTIME  Extranet (consult and design)  FileSite 8.5  Intapp Time 

InterAction  iPay Statements  JIRA / ERIS (work order tracking system)  Litera Change-Pro  Lotus Notes  MEDHOST Meeting Room Manager  Microsoft Office 2013  Mimecast  SharePoint  TechSmith SnagIt!  Time Builder TVA E-Tracker (Tennessee Valley Authority) 

CERTIFICATIONS & MEMBERSHIPS  MOUS (Microsoft Office User Specialist) Instructional Design for e-Learning (ASTD)

ATD (fka ASTD) ILTA (International Legal Technology Assn.) 

Martha M. Garrett  marthagarrett@ymail.com  4207 Franklin Commons Ct.Franklin, TN 37067615.925.1992 (mobile)