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Get Ahead of Digital Disruption with Oracle’s Next Gen Business Applications
Oracle OpenWorld – Financial Analyst Meeting
Steve Miranda
Executive Vice PresidentApplications Development, Product DevelopmentOctober 5, 2017
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Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing and price of any features or functionality described for Oracle's products may change and remains at the sole discretion of Oracle Corporation. Fees apply for new Database product offerings.
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AgendaNext Gen Business Applications
Cloud + New Technologies
Pillar Updates3
2
4
1
Customer Focus
Oracle Cloud Applications At A Glance
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97 of top 100U.S. advertisers use Oracle Data Cloud
12XMore ERP Customers
than Workday(not including NetSuite)
15M Employees use HCM Cloud
218BB2C marketing emails
per year
19BB2B marketing emails
per year
3.3BOnline customer service
interactions per year
65M+Weekly Active Cloud Users
6. World Class Customer Success Organization
1. Most Complete & Integrated Suite
Why Choose Oracle Cloud Applications
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5. Global Reach
4. Fast Pace of Innovation / Modern Deployment
2. Best in Class SaaS
3. Emerging Technologies
Getting Ahead of Digital Disruption
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PSFT to HCM Cloud Net New ERP Cloud
Real-time data and period close reduced from weeks to days
ATG to Commerce Cloud
2X higher online conversion rates for some segments
Net New CX Cloud Suite
33% email open rate vs. 12% industry average
SCM Cloud
Faster lead times
Hyperion to EPM Cloud
Smarter M&A decisions
15,000 factory workers connect to HR via mobile
Net New HCM Cloud
Average time for new offers cut by 22 days
Preparing for the Next Disruption
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100%
2016Prediction: 100% of Oracle customers will move to the cloud
Prediction: New technologies will accelerate this transition
2017AI
IoT
Blockchain
Oracle Cloud
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Cloud
Applications
Platform
Infrastructure
Data
Next Generation Business Applications
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ERP/EPM CLOUD DATA CLOUDSCM CLOUD HCM CLOUD CX CLOUD SUITE
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AgendaNext Gen Business Applications
Cloud + New Technologies
Pillar Updates3
2
4
1
Customer Focus
New Technologies Connect Your Ecosystem
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Artificial Intelligence
Human InterfaceBlockchain
Internet of Things
CX CLOUDSUITE
DATACLOUD
ERP/EPMCLOUD
HCMCLOUD
SCMCLOUD
What Makes Oracle AI Different
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COREREQUIREMENTS
4
DataPowered by the largest
data marketplace
ComputeDelivered insights within milliseconds
Decision ScienceBundled & pre-tuned decision science
Domain & Industry AppsPurpose-built with
domain knowledge
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Adaptive Intelligent Apps
• Next Best Offers & Recommendations
• Coordinated Open-Time Content
• Intuitive Search Experiences
• Connected Audiences
• Optimized Marketing Orchestrations
• Best Sales Actions
• Smart Call Points
• Automated Answers
CX Cloud Suite
• Best-Fit Candidates
HCM Cloud
• Optimized Demand Sensing
• Dynamic Pricing
SCM Cloud
• Optimized Supplier Payment Terms
• Best-Fit Suppliers
ERP Cloud
Available now ERP SCM HCM CX
Web-Scale Data
Decision Science
Machine Learning
Outcomes
Smart Offers & Actions
Best-Fit Candidates
Demand Sensing
Best Fit Suppliers
Pervasive AI Design
15
Auto approvalsAuto populated fields
Auto prompts
Text to speech
Voice recognition
Image recognition
Suggested values
Better User Experience Better Information What do you need to know?What do you need to do?
Exceptions
Human Interface
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Chatbots Video Messaging Augmented Reality
$
Z
Z
Sensor #1 Fail
0.83
IoT Cloud Applications
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1 2
4443
Smart IoT Applications to monitor and analyze events from
1. Assets
2. Factory and Production Lines
3. Fleets and Shipments
4. Industrial Workers
Predictive analytics, anomaly detection and prescriptive actions
Integrated with SCM and CX Cloud
Blockchain Extends Enterprise Boundaries
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Distributed Ledger
Visible to all parties
Verified by all parties
Secure and confidential
Blockchain Cloud Service
Integrated with procurement, financials, loyalty and supply chain
Inter-company transfers
Customer loyalty programs
Procurement networks
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AgendaNext Gen Business Applications
Cloud + New Technologies
Pillar Updates3
2
4
1
Customer Focus
Release 13 Common Enhancements
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Release 13 available in the cloud and at customer site on Oracle Cloud Machine
Brand new responsive user experience in the cloud
Adaptive Intelligence/Machine Learning apps
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ERP/EPM
The Only ERP for the Global Enterprise
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50+Localizations
CO
CL
AR
BR
KR
High Technology
Higher Education
Professional Services
R13 Expanded Industry Coverage
New in Release 13
Communications
Consumer Products
Financial Services
Healthcare
28Languages IN
EPM Enhancements
Profitability & Cost Management Cloud
Tax Reporting Cloud
LOB planning and long range planning
Automated transaction reconciliation
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The ROI of implementing in the Cloud for 11 countries paid for itself in terms of accounting fees, consolidation, and controls.
- ROBERT LORETOSenior Director, IT
• Moved countries too small for on-premises ERP to unified financials cloud
• Simplified day-to-day accounting with dashboard-driven environment
• Eliminated expensive customizations and implemented standard practices
50% IMPLEMENTATIONCOST SAVINGS
Qualcomm standardizes accounting worldwide with ERP Cloud
Oracle vs. SAP
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Narrative Reporting
Financial Close
Planning
Project Portfolio Management
Risk Management
Procurement (Ariba)
Workforce Rewards
Talent (SF, Plateau)
Global HR (SF, Ariba)
HCM
Workforce Management (FG)
Configure, Price, and Quote (CPQ)
Sales
B2B & B2C Marketing
CX
Commerce + CRM (Hybris)
Service
Social
Order Management
Manufacturing
Supply Chain Planning
SCM
Product Lifecycle Management
Inventory
Logistics
Supply Chain Collaboration
Maintenance
Procurement (Ariba)
Work Life
STANDARDS-BASED PLATFORM
SAP SaaSERP
* Concur is Expenses only; Ariba is HR Help Desk; Learning is Plateau; proprietary platform
SF = SuccessFactors; FG = Fieldglass
Financials (Concur)*
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SCM
The Most Comprehensive SCM Suite in the Cloud
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2012 • Procurement Management
• Strategic Sourcing
• Contract Management
• Inventory
• Cost Management
• Product MDM
• Product Innovation
• Product Hub
• Transportation Management
• Global Trade Management
• Product Development
• Supplier Management
• Pricing
• Configurator
• Global Order Promising
• Order Management
2013
2014 2015
2016 • Manufacturing
• Direct Material Purchasing
• Planning Central
• Fleet Management
• Collaboration Messaging
2017 • Maintenance
• Warehouse Management
• Service Contracts
• Quality Management
• Supply Chain Collaboration
• Supply Planning
• Demand Planning
• Sales & Operations Planning
8 New products 200 Major new features
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Oracle’s reaction time in terms of new feature requests is really good.
- CHRIS NEFFSenior Director Supply Chain Systems
• Replaced Texas Digital’s outdated systems with modern cloud applications
• Educated global team on ERP/SCM Clouds in preparation for global pilot
• Gained access to new features delivered multiple times a year
NCR takes advantage of rapid innovation in SCM Cloud
ERP/EPM CLOUD SCM CLOUD
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HCM
Unified HR for the Modern Workplace
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80%Enhancement
requests sourced from customers
23HCM Cloud services
on one platform, one solution
1000+New
Features
4 New ProductsSourcing, Recruiting & Onboarding
Governance, Risk & Compliance
My Volunteering
Employee Health & Safety
New FeaturesVideo-based Learning
Anytime feedback
Offline learning
Knowledge Management for HR Help Desk
… and more
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INCREASE INDATA INTEGRITY46%
• Achieved up to 95% data accuracy with common data set and processes
• Increased employee satisfaction due to self-service and state-of-the-art functionality
• Reduced time to hire new employees from 3 weeks to 2 days
AXA standardizes and modernizes global HR operations with HCM Cloud
We can make changes and apply them across all of our countries and entities easily. The flexibility and configurability of Oracle were key decisions in going with Oracle HCM Cloud.
- JUSTIN LIURegional Director for Compensation
and Benefits, Asia and Head of HR
Oracle vs. Workday
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Narrative Reporting
Financial CloseRisk Management
ERP
Workforce Rewards
HCM
Workforce Management
CPQ
Sales
Marketing
CX
Commerce
Service
Social
Order Management
Manufacturing
Supply Chain Planning
SCM
Product Lifecycle Management
Inventory
Logistics
Supply Chain Collaboration
Maintenance
Procurement Work Life
STANDARDS-BASED PLATFORM
* Fewer languages and localizationsERP: no Collections, Sourcing, or Contracts; limited Projects and Planning HCM: no HR Help Desk or Collaboration; limited Learning and Recruitment
Workday
Financials*
Projects*
Procurement*
Planning* Global HR*
Talent Mgmt*
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CX
Smarter CX for Your Industry
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Oracle is a Leader in 30 major analyst reports,
significantly more than any other competitor
Sales
CX Cloud Mobile App
Data Visualization
Unified Sales and Service – Engagement Cloud
Marketing
Cross-device responsive content
Sales content portal
Mobile message center for push messages
Service
160 new enhancements
Smart inputs from IoT Asset Monitoring
Expanded social messaging
CPQ
Smarter deal negotiation with native AI
Frictionless self & assisted services
System configuration for multi-purpose solutions
Commerce
Centralized control of multiple websites
Unified B2B & B2C platforms
AI-enabled advanced personalization
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• Gained ability to identify new customer service opportunities and act on them immediately
• Reduced customer hold time by 30% even with 14% increase in call volume
• Increased new prospects by 15% and qualified leads by 10-20%
Mazda transforms customer experience with CX Cloud
FASTERRESOLUTION20%
- Robert Davis Senior Vice President, U.S. Operations, Mazda
North American Operations
Mazda’s vision is to have a customer experience at every touchpoint that is as good as our award-winning products.
Oracle vs. Salesforce
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Narrative Reporting
Financial Close
Planning
Project Portfolio Management
Risk Management
Financials
ERP
Procurement
Workforce Rewards
Talent Management
Global HR
HCM
Workforce Management
Sales
CX
Social
Order Management
Manufacturing
Supply Chain Planning
SCM
Product Lifecycle Management
Inventory
Logistics
Supply Chain Collaboration
Maintenance
Procurement Work Life
STANDARDS-BASED PLATFORM
* Limited B2B Marketing, Commerce, CPQ and Service functionality; Commerce not fully integrated; no Field Service or Loyalty; proprietary platform
Salesforce
Marketing*
CPQ*
Commerce*
Service*
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Data Cloud
Data Cloud
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Snapchat
Measurement of sales lift & Return On Ad Spend (ROAS)
Audience targeting with 400 syndicated audiences + new
custom audiences
ROI measurement of ad spend & contribution to offline sales
TV
TV targeting using offline transaction data
Partnerships with Simulmedia & Charter Networks
Cross Device
Target 1st & 3rd party audiences using cookies and mobile IDs
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Our data-driven testing strategy with Oracle Data Cloud was a part of our journey to be able to connect more meaningfully with our guests across all their touch-points.
- Tim LoweCEO
• Gained deep insights from combination of Lowes and Data Cloud data sets
• Optimized campaign results using targeted messaging for certain segments
• Always-on digital strategy drove loyalty and connections across all touch-points
Lowes Foods harnesses data to understand guests
RETURN ONINVESTMENT29x
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AgendaNext Gen Business Applications
Cloud + New Technologies
Pillar Updates3
2
4
1
Customer Focus
Our Commitment to Customer Success
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C
C
C
C
C
C
C
C
C
ExecutiveSponsorship
OracleSupport
Customer FeedbackPrograms
Customer SuccessManager
Oracle AccountTeam
ImplementationSuccess Manager
Customer ConnectPrograms
Packaged CloudIntegrations
Rapid Start-UpServices
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Customer Connect Community 25K+Member
Companies
2xEvents / Week
160%Y-Y Growth
Membership
87%Customer,
Partner Posts
46,000+Consumed
98,000+Customers & Partners
33,000+ Per MonthPosts, Comments & Ratings
(As of August 2017)
FORUMSAnnouncements | Architecture | BI & Reporting | Financials | Procurement | Project Portfolio ManagementSupply Chain Management | Human Capital Management | Customer Experiences
The New Oracle
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vI can see the transformation in Oracle from a product to a services company.
- Margarita GoshevaVice President IT, Siemens Corporation
We were looking for a long-term partner. We needed a company that had a clear product roadmap. Oracle is investing in HCM like only Oracle can, and we're going to reap the benefits of that over the course of the contract.
- Kirstin SlepickaDirector of Technology, H&R Block
I would say this is the first time that the Oracle partnership is so tight and so engaged. Just the way we interact… Oracle really wants us to do the best that we can with this product.
- Kerri-Lynn Primmer MorrisExecutive Director, Kaiser Permanente
