Getting Carers Involved – Our

Approach

Who Am I?

Who Are We?

2008

2010

• Review• Listen• One size fits all?• Challenges as opportunities

Our approach to involving peopleEnabling people to be involved or feel supported in a way that suits them, or let us know their views or simply get to know what's going on and what opportunities are available.

Be involved:

•Introduced carers events

•Get Active Get involved – volunteer campaign

Recruitment

Attend management meetings

Develop and deliver staff training

Receive support & information

•Matrons hotline•Carers newsletter•Carers information boards•Carers Champions•Contact AFS email

Receive support & information

•Carers information booklet•Skill building for volunteers via recovery academy•Information video in reception area•72 hour contact with carers following admission

Sharing experiences•Trust Carers Questionnaire•Flash surveys•Feedback kiosk ‘real time feedback’•Suggestion boxes•Video booth

In addition•Carers Awareness training – all staff•Reviewed visiting arrangements•Reviewed transport arrangements•Refurbished our reception area this year

2014

•Triangle of Care•Young Carers•Action plan regarding visiting arrangements•Plans for a Peer Support Worker role and Volunteer Co-ordinator role