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  • 1. the CONNECTING BUSINESS REQUIREMENTS TO TECHNOLOGYFall 2007Getting StartedPlanning forBusiness Analysis New CourseIIBA CBAPThe Importance of Tips onRequirements Exam Prepa RequirementsEstimating Planning for a Boot CampManagement PlanCOTS Solution

2. letter from the editorshe year 2007 is shaping up to be another big year for the Tbusiness analysis community. As the business analysis profession matures and organizations are really seeing our value, Business Analysts are being involved in projects very early, sometimes before there is even a project defined. To increase our skill on this early project work, we have dedicated this issue of the bridge to business analysis planning. This is such a broad topic that we have decided to continue it in our next issue. Our main article is the first of a two- part discussion on creating a business analysis work plan. This first part focuses on stakeholder analysis and communication planning. BARBARA CARKENORD and TINA JOSEPHAdditionally, Paula Harris, BA Certified, from Wells Fargo has written a helpful article discussing the merits of having a requirements management plan and Marla Brus, with 3M Information Technology, provides an insightful article about why it is important to have a requirements plan for a COTS solution. We have also included articles on estimating business analysis time and keeping your stakeholders happy.The IIBA certification program is growing rapidly with exams taking place literally all over the world. In addition to expanding the certification program, the IIBA is working on revisions to the BABOK and improvements to its infrastructure and membership system. See page 15 for an article from Kevin Brennan, vice president of the BABOK for an update.With the excitement of the CBAP exam, we are happy to bring you an IIBA CBAP Exam Prep Boot Camp for groups and a study guide for individuals. These products are designed for Business Analysts who are seeking CBAP certification. See page 19 for details about the boot camp and study guide. Visit our website to see a preview of the study guide and our blog to get hints for completing the CBAP application.The number of BA conferences continues to grow (how high can it go?). In the summer there was a Project World and World Congress for BAs in Boston attended by over 300 PMs and BAs. Spring and summer delivered three BusinessAnalystWorld Regional conferences and symposiums in Washington, DC, Atlanta, and Minneapolis. This fall there will be a World Congress in Anaheim, CA, and a BusinessAnalystWorld in Boston, Chicago, and San Francisco. We hope to see you at one of these locations! TINA JOSEPHBARBARA CARKENORD Certified WomanWe dont hire positions, Owned Business we hire great people. The IIBA logo, IIBA, and BABOK are trademarks belonging to the International Institute of Business Analysis. PMI and PMBOK are registered trademarks of the Project Management Institute, Inc. 3. the Fall 2007TMvolume 4 l issue 2table of contents3 Getting Started: Planning for Business Analysisby Barbara Carkenord 9 The Importance of a Requirements Management Planby Paula Harris11 Lost in TranslationImproper Communication with Your Stakeholders canSpell Disaster14 Book ReviewA Guide to the Project Management Body of Knowledgeby Project Management Institute15 IIBA Update16 Ask the ExpertsTips on EstimatingThe bridge is apublication ofB2T Training.17 Requirements Planning for a COTS Solution Page 3by Marla BrusPlease send inquiries,suggestions, andaddress changes toNew! 19 IIBA CBAP Exam Prep Boot CampMartha Scott,Editor-in-Chief, Editorial ContributorsThank you to all ofthe companies who Mcontributed articles and To subscribe to the bridge, please visit for this issueof the bridge.B2T Training 11675 Rainwater Drive, Suite 325 Alpharetta, GA 30004 866.675.2125Design and ProductionDesign: MendenhallB2T Training is a woman-owned business based in Atlanta, GA. We offer a Business Analyst trainingMitchell Design curriculum that focuses on proven skills and techniques to define and scope the business problem, elicit andPrint Production: analyze requirements, document the requirements, model the requirements, and follow through with theDouglas W. Lesher development of business requirements test plans to ensure the project has met its defined objectives.Printed in the USAOur training is offered nationally and on a limited international basis. Most of our classes are taught onsite2007 B2T Trainingand are tailored to the unique environments of each organization. Public classes are also available in variousAll Rights Reserved.cities around the US.Reproduction of content CEOPresidentVice Presidentis not permitted withoutTina JosephBarbara A. Carkenord Angie Perrisprior written permission. the bridge l Fall 2007 2 4. Getting Started Planning for Business Analysis ReadySetGo!BY BARBARA A. CARKENORD,, CBAP PRESIDENT, B2T TRAINING, BABOKTM CORE TEAM ouve been assigned to a new project and you are anxious to prove Y the value of your role as a Business Analyst, how do you get started? What should you do first? Who are you going to talk to? What are you going to produce? How long will this take? One way to help answer these questions is to create a business analysis work plan. This plan will help you: Develop a clear approach to your business analysis work. Estimate the amount of time required to complete the work. Taking a few minutes up front, even on a small project, will result in a big payoff for the team because it will set expectations about what will be done and how much time the analysis work will take. Without a plan, some stakeholders may not understand why you need so much time to complete your work. Many people do not realize that business analysis work involves a lot more than just gathering the requirements. In addition, if you have a structured plan and approach to eliciting, analyzing, documenting, reviewing, and validating your requirements you are less likely to miss any major requirements or stakeholder areas. You are also less likely to go down the wrong path and build the wrong solution for the business problem at hand. Business analysis planning should be done for every assignment but it doesnt have to be a huge, time consuming burden. Planning your work will become second nature as you work on more and more projects. Many of the planning tasks can be done very quickly; some may require a little research and investigation. A business analysis work plan may exist only in the mind of the 5. BA or may be documented formally. TheThe result of an excellent plan is that youplanning your work. While both the PM important thing is that the BA thinks aboutwill be able to estimate the amount of timeand BA participate in the development how her goal will be accomplished before and the stakeholder resources needed toof stakeholder analysis and communication she begins the work. This is so critical incomplete the work. planning, the BA concentrates on these from business analysis work because a requirements perspective. the work is not concrete or The important thing is that the BA thinksSee the note below about well defined. When BAs say project plan components for that they are going to do someabout how her goal will be accomplisheda breakdown of planning analysis, it is unclear whatbefore she begins the between the PM and work they are going to do andthe BA. what results they are going to produce.Developing a business analysis workPlanning for business analysis work is so When BAs receive a new assignment, weplan is iterative. Pieces of it will be draftedimportant and there are so many different are at a starting line. We are expected to and it will continue to develop as eachaspects to it that it cannot be adequately start running towards the finish line even section is refined. The amount of time covered in one article. This article, the first though no one knows exactly where that spent and the formality of the businessin a two-part series where we will discuss line is. Business analysis planning suggests analysis work plan will be directlysome of the suggested planning work that that we pause for a moment, look for the dependent on the type, size, and criticality BAs should perform, focuses on two finish line, and then take the most direct of the project.components of a business analysis plan: route. Before you can even think aboutstakeholder analysis and communication Regardless of the project size the planning, you must review any work thatplanning. business analysis work plan should include has already been done. If there is a project three sections:charter or project initiation statement, you Stakeholder Analysis and Stakeholder analysis and communication have a starting point. If these documentsCommunication Planningplanningare not available, draft a one or twoPeople are the most important component Clear definition of the project scope andsentence statement of purpose for the work of any project. The BA needs to identifytasks to be performed by the BA as you understand it. You should verify this all of the people with whom she will be A list of the deliverables that will bewith your project manager and/or executive working (the stakeholders). Theproducedsponsor as soon as possible and then start PMBOK defines the word stakeholders Project Plan Components Business Analysis Plan ComponentsI Stakeholder analysis for business analysis Important note about projectBusiness Analyst - RACI for the requirements management: Ideally the BA and PM Plan ComponentsI Communication planning for business analysiswork together to develop an overallI Requirements resource needsproject plan. A project plan is larger and I List of requirements deliverables broader than a business analysis workI List of other deliverables (UAT, training, etc.) plan. The project plan includes a work I Business analysis task list breakdown structure for a