GFS Portfolio

© 2012 Gordon Food ServiceConfidential


About Gordon Food Service

• Customer centric performance culture with a passion and drive to exceed your expectations.

• Providing world-class service with scalability that comes from an innovative distribution model and supply chain accountability.


About Gordon Food Service

Our purpose is to serve our customers with the

highest-quality foodservice products and services.

We achieve this purpose through innovative systems

and the spirit and integrity of our people.

Our Mission:

• 5th generation leading the business

• Family-owned since 1897

• Focused on foodservice with a long term view

• Headquartered in Grand Rapids, Michigan

North America's largest family-owned broadline foodservice distributor


Gordon Family PhilosophyOn Change

On Business Conduct

On GrowthWe believe that change is a way of life;

we should welcome it; we should look

forward to it. We should create and

force change. We should not wait to

react to change created by others.

Our Race of Life

We believe in controlled permanent

growth for both the company and the

individual. We will only grow as a

company if we grow individually. Further,

we believe that each person’s

contribution is meaningful and that each

person helping us grow is entitled to

share in such growth.

We believe in complete integrity with

each other, our customers, our suppliers,

and our community. Most important is

the complete openness of information,

and the ability for everyone to accept

constructive ideas from each other.

We believe that to be complete people

we must succeed and not fail, and not

drift aimlessly and without purpose.

Further we believe that the race will,

indeed, be won by the swift.

We believe in God who sent His son, Jesus Christ, to earth to show us

Himself, an that for us to complete people, we must accept Him by faith.

Finally


Distribution Centers

Over 30,000 products in-stock nationally

• Non-stock ordering program

• 98-99% in-stock ratio

• Warehouse AIB audit rating: Superior

• Comprehensive disaster preparedness

• Timely communications on temporary stock-outs


Delivery & Service

Order accuracy, on-time delivery, safe driving, and safe working

• Professional dedicated service

• Drivers hired based on customer service skills

• Individual case accountability

• Verification of every selected case

• Lower than average turnover and collision rates

Enhancing the efficiency and accuracy of the order delivery process

• Accurate case counts

• Quick and easy invoice adjustments

• Speeding up the information exchange

• Industry excellence


Gordon Food Service

Douglasville, GA


Coverage Area2005

2016


Chain Customers

http://www.ponderosasteakhouses.com/ponderosa/index.html

http://www.ponderosasteakhouses.com/ponderosa/index.html

© 2012 Gordon Food Service

Chain Customers


GFS Marketplace®

The benefits of a foodservice distributor available in a store: • Stocked with thousands of quality, Gordon Food Service private brand and national brand products• Fully customizable fundraising program• Same credit terms as your delivery items• Over 145 locations


TRUSTED BRANDS, QUALITY ASSURED

When you buy solutions from any Gordon Food Service brand, you can be confident you are receiving quality products at an exceptional value. We ensure that all Gordon Food Service brand products conform to our quality expectations for food safety and consistency.

Brands


Markon Produce

The Markon line of Produce offers a full line of fresh from the crop to your kitchen option.

• Safety is key and every product must pass the 5-star product audit ensuring fresh and safe product to your door.

• Field

• Grower/shipping facilities

• Transport

• Gordon Food Service warehouse

• Your kitchen

• Resources are available from cooler plans to food safety posters to keep your products at their peak as long as you can.


Chemical & Beverage Service

Service and support available 24/7

• State-of-the-art equipment, including coffee and juice dispensers, chemical dispensers, and dishmachines

• All chemical and beverage service needs handled by one Gordon Food Service professional

• Most repairs done on-site

• Customer training on product and equipment available

• Exclusive distributor of:

– Array®

– Harvest Valley®

– Mosaic® International Coffee


• A suite of services that will help you grow sales, control costs, comply with regulations, and utilize staff more efficiently.

• We focus on solutions that are geared toward your improving your bottom line.


Sales BuildingMarketing Services

• Menu design using proven menu psychology

• Professional E-mail marketing

• Web Site Design

Limited Time Offer (LTO) Menus

• Create customized LTO menus with your message, pictures and logos

Branding

• Create themes, concepts, logos, signs, menus and merchandising materials

Mobile Marketing

• Simple to use, highly effective text marketing


Cost Control Recipe Manager

• Create, maintain, store, report and cost recipes in one place

• Analyze food cost percentages, selling pricing and profit margins

Inventory Manager

•Inventory valuation and trend reporting

•Smart phone app

Business Analysis Tools

• Menu analysis to maximize performance

• Menu planning and recipe cost control

• Labor analysis to project labor costs

Energy Checklist

• Energy-reducing solutions to save money

• Easy to use checklist

Point of Sale Systems

• Two programs each offering a unique solution

• Equipment and 24/7 help desk for support

Office Supply Discounts

• Competitive pricing and exclusive discounts

Credit Card Processing

• Competitive rates for processing fees

• Gift Card solutions


Staffing

Training Programs

• In-service training with tests, presentations, activity ideas and certificates

• Customizable support materials

• On-site server training with a focus on increasing sales

• Critical training points for food and beverage operations

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http://127.0.0.1:4001/zIndex/videos/Sunrise Training Trailer.wmv


Compliance & Information

Nutrition Resource Center

• Timely food safety information

• Education programs and training tools

• Information hotline with registered dietitians and certified food safety professionals

Sustainability Solutions

• Environmental friendly resources and solutions

Local Sourcing Information

• Advanced reporting of source locations on items you purchase

GFS Experience Information

• Training modules on food safety, sanitation and hygiene

• Food safety and sanitation forms

Serve Safe Training

• National food safety certification course

Food Safety E-mails

• Receive timely information on industry trends, federal and state regulatory information


Electronic Ordering

ORDER FROM ANYWHERE AT ANY TIME!

GFS Experience allows you to place an order at any hour or any location with Internet access.

• Order form is easily customizable.

• Forecast orders up to 30 days in advance.

• Access to nutrition information.

• Order history at a glance.

• Multi unit ordering controls.

Documents

GFS Portfolio