Globe Wireless Globe AntiVirus User Guide for GCC, Globe iinstall.globewireless.com/Globe AntiVirus/Globe AntiVirus User... · Globe Wireless Globe AntiVirus User Guide for GCC, Globe

November 2009

Issued by Globe Wireless, Inc.

1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905Printed in U.S.A.

Globe Wireless

Globe AntiVirus User Guide for

GCC, Globe i4, and GlobeRydex

Rev B

November 2009

Issued by Globe Wireless, Inc.

1571 Robert J. Conlan Blvd. NE Palm Bay, FL 32905Printed in U.S.A.

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November 2009

Globe AntiVirus User Guide Rev B i

© Copyright 2009, Globe Wireless, Inc.®

All rights reserved

Every effort has been made to ensure that the information contained herein is complete and accurate. However the information contained in this manual is subject to change without notice and Globe Wireless

®

reserves the right to change specifications of hardware and software without prior notice. Globe Wireless®

assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Companies, names and data used in examples herein are fictitious, unless otherwise noted.

Microsoft Windows XP, VISTA, Word and Excel are registered trademarks of Microsoft Corporation. Lotus and cc:Mail are registered trademarks of IBM Corporation. Other software programs mentioned herein are the registered trademarks of their respective owners.

The words Globe Wireless and Globe Wireless logo depicted herein are registered with the United States Patent and Trademark Office. Globe Wireless, Inc. reserves all trademark and service mark rights worldwide to the terms Globe Wireless, Globe Communications Center, GlobeForms, GlobeEmail, Global Maritime Data Network, GlobeData, Globe Satellite, Globe Transfer, GlobeRelay and GPS Server mentioned or depicted herein.

This document, as well as software described in it, are protected under the copyright laws of the United States of America and similar laws in other countries of the world This document contains information Confidential and Proprietary to Globe Wireless. No part of this publication may be reproduced or transmitted by any means and disclosure or distribution of its contents for any purpose without written consent from Globe Wireless is strictly prohibited.

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Globe AntiVirus User Guide Rev B ii

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Globe AntiVirus User Guide Rev B iii

Table of Contents

SECTION 1.0 General Information ...................................................................................... 1-1

Overview ................................................................................................................................... 1-1

Special Notations ...................................................................................................................... 1-1

Customer Comments ................................................................................................................ 1-2

Globe AntiVirus Data Flow ........................................................................................................ 1-2

Globe AntiVirus Definitions ....................................................................................................... 1-3

GlobeAV Server .................................................................................................................... 1-3

GlobeAV Networked Workstation .......................................................................................... 1-3

GlobeAV Stand-alone Workstation ....................................................................................... 1-4

Globe AntiVirus Installation Requirements ............................................................................... 1-4

Prior to Installation ................................................................................................................. 1-4

Hardware / Software Requirements ...................................................................................... 1-4

SECTION 2.0 Install Globe AntiVirus Server ...................................................................... 2-1

Install Globe AntiVirus Server with GCC ............................................................................... 2-1

Install Globe AntiVirus Server with Globe i4 ......................................................................... 2-8

Install Globe AntiVirus Server with GlobeRydex ................................................................. 2-12

Scan Globe AntiVirus .............................................................................................................. 2-17

Removing Infections ............................................................................................................ 2-20

Scheduling Automatic Scans............................................................................................... 2-21

Perform a Manual Scan ....................................................................................................... 2-21

After Globe AntiVirus Server is loaded ................................................................................... 2-21

SECTION 3.0 Install Globe AntiVirus Workstation ............................................................ 3-1

Verifying Network Connection ................................................................................................... 3-1

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Globe AntiVirus User Guide Rev B iv

Installing Globe AntiVirus on a Networked Workstation ........................................................... 3-2

Installing Globe AntiVirus on a Standalone Workstation .......................................................... 3-9

First Time Scan ....................................................................................................................... 3-14

SECTION 4.0 Globe AntiVirus Backup and Restore.......................................................... 4-1

Overview ................................................................................................................................... 4-1

Backup Globe AntiVirus ............................................................................................................ 4-1

Restore Globe AntiVirus ........................................................................................................... 4-4

Why perform a Restore? ....................................................................................................... 4-4

Perform the Restore .............................................................................................................. 4-5

SECTION 5.0 Workstation Manager .................................................................................... 5-1

Update Standalone Workstation ............................................................................................... 5-1

SECTION 6.0 AntiVirus Help ................................................................................................ 6-1

Access AntiVirus Online Help ................................................................................................... 6-1

Appendix A: Sample Update Message .................................................................................. A-1

Appendix B: GlobeRydex Installation Steps ........................................................................ B-1

Appendix C: Installing/Upgrading the GCC Software .......................................................... C-1

Appendix D: Error Codes and Troubleshooting ................................................................... D-1

Appendix E: Installing TCP/IP and Assigning an IP Address ............................................. E-1

Install TCP/IP and Assign an IP Address Using Windows 2000 .............................................. E-1

Install TCP/IP and Assign an IP Address Using Windows XP .................................................. E-3

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Globe AntiVirus User Guide Rev B 1-1

SECTION 1.0 General Information

Overview

Globe AntiVirus is the latest IT innovation for the maritime industry and is the first and only service that provides up-to-date virus protection for shipboard computer systems.

For many years, the Globe Wireless messaging systems have been protected by dual-layer virus scanners. First, all email coming from the Internet is scanned for viruses. Next, all messages routed within the Globe Wireless servers are scanned using a separate virus detection engine. This additional scan protects customers from viruses which can travel from ship-to-ship or ship-to-shore.

Viruses can be introduced by the crew via CDs, as well as USB flash drives brought onto the ship from port. Although these infections are not intentional, they nonetheless can cause damage to critical systems which result in schedule delays, costly IT visits, and lost time. Shipping companies have tried in the past to install virus scanners on shipboard computers but have found that the challenge of keeping the virus definitions up to date has proved to be virtually impossible.

Globe AntiVirus solves this problem! Each day, Globe Wireless sends a virus update to the ships. These small updates move along with normal ship email. The update is then automatically applied to the main GlobeAV server computer as well as all network connected computers that are using the GlobeAV Network Workstation software.

Stand-alone computers are protected as well. Many ships have computers in the engine control room or ship‟s office that are not network connected. Globe AntiVirus can be installed on these computers, and the crew updates the remote PCs using a USB flash drive. If updates are not applied, the crew is reminded.

Special Notations

This installation guide uses the following levels of special notation to alert the installer to important information concerning safety, proper equipment handling, or useful tips for easier operation. These notations are shown below in descending order of importance:

DANGER! Indicates that personal injury can result if there is a failure to comply with the given instructions. A DANGER! statement will describe the potential hazard, its possible consequences, and the steps to avoid personal injury.

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WARNING! Indicates that serious damage to the equipment can result if there is a failure to comply with the given instructions. A WARNING! statement will describe the potential hazard, its possible consequences, and the steps to avoid serious equipment damage.

NOTE: Provides supplementary information to emphasize a point or procedure, or gives a

tip for easier operation.

Customer Comments

Globe Wireless is ISO Certified, and is committed to quality and total customer satisfaction. Customer comments are important to us and help us to provide quality products and services. We invite emails from satisfied customers as well as comments and recommendations for improvement.

Email comments and suggestions to: [email protected]

Globe AntiVirus Data Flow

The following Globe AntiVirus Data Flow uses GCC as the example.

mailto:[email protected]

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Globe AntiVirus Definitions

GlobeAV Server

GlobeAV is the virus update server for the ship network. It receives the AV updates from shore via the GCC, GlobeRydex, or Globe i4 messaging systems and distributes it to all the other networked workstations

Status Notification Provides a Windows Tray application for notifying the user of important tasks to perform for the GlobeAV Server. These tasks include weekly backups of the GlobeAV folder and updating of disconnected standalone workstations. In addition, the tray icon can be used to launch the other GlobeAV tools.

Workstation Manager Provides the tools needed to protect all the computers aboard the vessel. The Add Network Workstation Wizard is used to protect computers connected to the network. The Add and Update Standalone Workstation Wizards are used to protect those computers not on the network. This step requires a USB Flash drive to store the install files to bring to the networked or stand-alone computers. This program also allows you to see the AV status of all the networked workstations.

Configuration Tool to setup GlobeAV to use GCC, Globe i4, or GlobeRydex transport. Also used to set the NIC card for dual NIC configurations.

Backup & Restore Provides two wizards for backing up and restoring the GlobeAV folder and the latest anti-virus engine and definitions.

Monitor Service Provides the core back-end functionality of GlobeAV. This Windows service requests anti-virus definitions from shore and applies the updates it receives. In addition, it monitors and reports the system‟s health and tracks the number of licenses in use by the vessel.

GlobeAV Networked Workstation

GlobeAV Networked Workstation is installed on other PC‟s that are network connected to the GlobeAV Server PC. These networked computers then retrieve virus updates from the GlobeAV Server via the network to keep virus protection up to date.

Workstation Tray Notification

Provides a Windows Tray application for notifying the user of important information. It also shows details on AV status such as date of Sophos engine and virus database.

Workstation Monitor Monitors the workstations status.

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GlobeAV Stand-alone Workstation

For location on the vessel where there is no network, the GlobeAV stand-alone workstation software may be used. This component uses a USB Flash memory drive to transfer the virus updates from the GlobeAV Server to all of the stand-alone workstations and update results are passed back to the GlobeAV Server to be displayed on the workstation monitor program.

Standalone Update Wizard

Provides a wizard that guides the user through the steps of updating the standalone workstation‟s anti-virus definitions.

Standalone Tray Notification

Provides a Windows Tray application for notifying the user that anti-virus definitions are old and require updating. In addition, the tray icon can be used to launch the other GlobeAV Standalone Workstation tools.

Globe AntiVirus Installation Requirements

Prior to Installation

Before attempting to install Globe AntiVirus, verify any existing antivirus software on the computer. If the computer currently has other antivirus software loaded, Globe AntiVirus will not work. This other software must be removed and the PC rebooted prior to installing GlobeAV.

Hardware / Software Requirements

Prior to beginning, ascertain the following minimum requirements are met:

IBM PC Compatible (2GHz or faster)

512+ MB of RAM memory for the Workstation installation *(if using Windows 2000 or

XP)

1024 (or 1GB+) MB of RAM memory for the Server installation *(if using Windows Vista

or 7)

CD-ROM drive on GlobeAV Server PC for software installation

USB 2.0 Port for stand-alone workstations

Microsoft Windows 2000 Professional, XP Professional, Vista (Business), as well as Windows Server 2000, 2003, 2003R2, 2008, or 2008 R2 operating system

GCC Version 4.81 or later, GlobeRydex, or Globe i4

Must have Satellite or GSM communications link from ship-to-shore

* RAM of memory (requirements) for Networked or Standalone Workstations depend on the version of Windows being used.

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SECTION 2.0 Install Globe AntiVirus Server

Depending upon the application with which you are installing Globe AntiVirus Server, refer to the following sub-sections (GCC, Globe i4, or GlobeRydex).

Install Globe AntiVirus Server with GCC

Prior to installing Globe AntiVirus with Globe Communications Center (GCC), the GCC Software must first be installed or upgraded. Refer to Appendix A: Installing/Upgrading GCC before continuing. GlobeAV requires the use of GCC v4.81 or later to function properly.

Perform the following steps to install Globe AntiVirus Server on the Satellite Communications Terminal running GCC:

Step 1: Insert the Globe AntiVirus Server installation CD in the CD-ROM drive.

Note: Some computers are setup to automatically startup the Globe AntiVirus installation software when the CD is inserted. If the software automatically starts, proceed to Step 4; otherwise, continue with Step 2.

Step 2: If the installation does not automatically start, navigate to All Programs | Accessories | Run to display the Run pop-up box.

Step 3: In the Open: field type x:\GlobeAV\GavInst_E999999_I999999.exe (x=CD-ROM drive, „E999999‟ = the AV Engine date, and „I999999‟ = the virus definition table (IDE updates) date).

Step 4: Click the OK button to display the InstallShield Wizard „Preparing Setup‟ screen.

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Note: It is important to note that the following screen will only appear if the GlobeAV IDE‟s are more than 30-days old. If you proceed with installing this version of GlobeAV, the result will be numerous updates being sent from shore to bring GlobeAV up-to-date. Contact Customer Support for a password if you wish to continue.

Step 5: Type the password in the password: field and click to display the Globe AntiVirus: Communication Method screen.

Note: The following screen will be displayed if the GlobeAV IDE‟s are less than 30-days old.

Step 6: Click a radio button to select GCC as the communication mechanism used by the vessel.

Step 7: Click to display the GlobeAV – Preinstall Checklist screen.

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Step 8: Click a radio button to select Yes or No.

Note: It is very important that you accurately select Yes or No in the above screen. Failure to do so may elicit an error message, thus causing you to be unable to log in to the PC and you will be required to contact Globe Customer Support to unlock your computer before you can continue.

Step 9: Click to display the InstallShield Wizard Welcome screen.

Step 10: Click to display the Globe AntiVirus Choose Destination Location screen.

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Step 11: To change the file location from the default, click and type

the location you wish the files to reside; otherwise, click to display the Ready to Install the Program screen.

Step 12: Click to begin the installation process and display the Setup Status - Installing screen.

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Note: Do nothing until the install is complete and the IP Address Selection screen is

displayed.

Step 13: Click the radio button to select the proper setting.

Note: In most cases, „Automatic‟ will be selected and GlobeAV will determine the IP Address assigned to the computer. For computers that have more than one NIC card, the installer may select another option in order to specify which NIC card is to be used by the GlobeAV Workstations. If this is not set properly, the GlobeAV Server will still update; however, the workstations may not, due to the fact they cannot locate the GlobeAV Server to pull the updates from.

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Step 14: Click to display the following screens: Configuring Globe AntiVirus, Windows Installer, the Sophos AutoUpdate, and the Configuring Globe AntiVirus screens.

Note: Between the above screen, Configuring Globe AntiVirus and the following Setup Status screen, as Sophos is being installed, an icon for Sophos will appear in the system tray of the windows computer. It will be grayish in color with a green bar (scanning) on the left side of the icon during software installation. Once Sophos is

installed, the icon changes to the color of blue

It is very important that you do nothing until the Setup Status screen is displayed. This could take several moments.

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Step 15: Wait until the installation finalizes and the InstallShield Wizard Complete screen is displayed.

Step 16: Click the radio button to select Yes, I want to restart my computer now

and then click (You will not be able to use the program until you have restarted your computer.)

When the computer restarts, the Globe AntiVirus [yellow] shield with the earth behind it, and the Sophos [blue] shield will be displayed in the tool tray at the bottom right of the desktop screen.

You have successfully completed the installation.

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Note: The user can place the pointer to hover over the icon in the system tray to display a pop-up text box showing the Sophos Engine and IDE version. The user also has the option of right-clicking on the icon in the system tray and selecting About… from the pop-up menu which will display the GlobeAV version as well as the Sophos Engine and IDE version.

Install Globe AntiVirus Server with Globe i4

Perform the following steps to install Globe AntiVirus Server on the Satellite Communications Terminal running Globe i4:

Step 1: Insert the Globe AntiVirus Server installation CD in the CD-ROM drive to display the Globe AntiVirus: Communication Method screen.

Step 2: Click a radio button to select Globe i4 as the communication mechanism used by the vessel.


Step 4: Click a radio button to select Yes or No for the Auto Login question.

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Step 7: Click to display the Globe AntiVirus Ready to Install the Program screen.

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Step 8: Click to begin the installation process. The Setup Status screen will be displayed showing the status of the install.

Step 9: Once complete, the Globe Application Auto Configuration Tool screen will be displayed.

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Step 10: Click the radio button to select Globe i4.

Step 11: Make certain the Settings pane fields contain all the correct information.

Step 12: Once configuration is complete, click .

Step 13: A series of DOS windows will be launched which will install Sophos. This could take several minutes depending upon the speed of the computer. The following is displayed while Sophos is installed or updated.

Once complete, the InstallShield Wizard Complete screen is displayed.

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Note: Globe AntiVirus will place an icon on the tray of the screen. The icon will be flashing and will be grayish in color with a green bar (scanning) on the left side of the icon during software installation. Once Sophos is installed, the icon changes to the color of

blue indicating that all background loading is complete.

Install Globe AntiVirus Server with GlobeRydex

Perform the following steps to install Globe AntiVirus Server on the Satellite Communications Terminal running GlobeRydex:

Step 1: Insert the Globe AntiVirus Server installation CD in the CD-ROM drive to display the Globe AntiVirus: Communication Method screen.

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Step 2: Click a radio button to select GlobeRydex as the communication mechanism used by the vessel.

Note: For GlobeRydex only, the installer must create a Userid with a password that can be recognized by both GlobeAV and MIPS. For GlobeRydex only, refer to Appendix D of this User Guide for further instructions.


Step 4: Click a radio button to select Yes or No.



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Step 7: Click to display the Globe AntiVirus Ready to Install the Program screen.

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Step 8: Click to begin the installation process. The Setup Status screen will be displayed showing the status of the install.

Step 9: Once complete, the Globe Application Auto Configuration Tool screen will be displayed.

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Step 10: Click the radio button to select GlobeRydex.

Step 11: Make certain the Settings pane fields contain all the correct information to include the IP Addresses for the POP3 and SMTP servers of the GlobeRydex Server on the vessel.

Step 12: Once configuration is complete, click .

Step 13: A series of DOS windows will be launched which will install Sophos. This could take several minutes depending upon the speed of the computer. The following is displayed while Sophos is installed or updated.

Once complete, the InstallShield Wizard Complete screen is displayed.

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Note: Globe AntiVirus will place an icon on the tray of the screen. The icon will be flashing and will be grayish in color with a green bar (scanning) on the left side of the icon during software installation. Once Sophos is installed, the icon changes to the color of

blue indicating that all background loading is complete.

Scan Globe AntiVirus

Regardless of which version of Globe AntiVirus you have installed, after the installation, the computer needs to be fully scanned for malware. The following pop-up message may be displayed above the tool tray.

This message may take several moments to appear.

Step 1: Click on the message (above graphic) to display the Globe AntiVirus Full Scan Reminder screen.

Note: You may either install immediately or postpone the installation for later.

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Step 2: Click on the radio button to select Scan now, or Remind me again in… [select 1 day or 1 week from the drop-down list].

Step 3: Depending on your selection click the OK or the Cancel button.

If you select Scan now the following screen may be displayed:

Note: Depending upon what operating system is being used; the following message may or may not appear. If using Vista, the message may also be suppressed by turning off UAC.

Step 4: If the above screen is displayed, click to begin the scan and display the following screens as the scan progresses. This could take an extensive amount of time (one hour or longer).

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The following will be displayed at the bottom [tray] of the screen while the scan is in progress:

Step 5: Click if you wish to display the details of the scan:

Items scanned

Items detected

Items dealt with

Items passed to Quarantine

Errors

Step 6: Click to return to the non-detailed scan display screen.

Note: Do nothing until the scan is complete. This could take an hour or more.

Once the scan is complete, the following screen will be displayed showing a summary of the scan just performed:

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Step 7: Click if you wish to display the Scan history: details.

IMPORTANT! If Items passed to quarantine shows any number other than „0‟, you must click on Quarantine to display a panel which will clean or remove the malware.

Step 8: Click

Removing Infections

If Globe AntiVirus identifies an infection on your computer, perform the following steps to remove the infection:

Step 1: Right-click on the blue Sophos icon that appears in the system tray.

Step 2: When the pop-up window is displayed, select Open Sophos AntiVirus.

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Note: From here, you can force a scan at any time, or you can go into the quarantine folder to resolve discovered infections to clean/remove them. Refer to the Sophos AV online help for more information.

Scheduling Automatic Scans

Automatic scans can be scheduled for any time of the day or night. Keep in mind however, that the computer must be „on‟ in order to perform a scan.

Refer to the Sophos AV online help for details on scheduling an automatic scan or use the Set-up a New Scan wizard.

Perform a Manual Scan

Perform the following steps to perform a scan of your computer at a time convenient for you:

Step 1: Right-click on the Sophos AV icon that appears in the system tray.

Step 2: Click on the Scan My Computer link. The scan will begin and you will be notified if any malware is detected as well as what needs to be done. Refer to the Sophos AV online help or contact Customer Support for assistance.

After Globe AntiVirus Server is loaded

Once Globe AntiVirus Server has been loaded onto the Satellite Communications Computer, perform the following steps if Globe AntiVirus workstation is to be loaded on any other computer.

Step 1: Click the Start button on the Satellite Communications Computer and select Programs | Accessories | Command Prompt to display the Command Prompt screen.

Step 2: At the C:\ prompt, type ipconfig.

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Step 3: Press the Enter key.

Step 4: Make a note of the IP Address. (This is the IP address of the Satellite Communications computer or GlobeAV Server computer.)

Step 5: Click to exit out of Command Prompt.

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SECTION 3.0 Install Globe AntiVirus Workstation

Verifying Network Connection

Prior to loading Globe AntiVirus Workstation onto other network attached shipboard computers, you must first ascertain that the computer is connected to the LAN that the Globe Antivirus Server is running on.

Perform the following steps to verify the network connection:

Step 1: Click the Start button and select Programs | Accessories | Command Prompt to display the Command Prompt screen.

Step 2: At the C:\ prompt, type ping [XXX.XXX.XXX.XXX] (Type the actual IP address for the GlobeAV Server that you made note of earlier, i.e., 192.168.200.70 in place of XXX.XXX.XXX.XXX). Press the Enter key.

If you see Reply messages, verify that the first three octets match

the Satellite Communications computer as shown in the example:

1st

Octet 2

nd

Octet 3

rd

Octet 4

th

Octet

192. 168. 200. 70

If they match, you are connected to the same network that the Satellite Communications computer is on. You may continue with the Globe AntiVirus installation.

If they do not match, this computer is not on the same network as the Satellite Communications computer and the IP address must be modified. Request approval from the customer to change the IP address.

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If you do not see Reply messages you are not connected to the network. Globe Antivirus may not be loaded at this time. Refer to Appendix B for troubleshooting steps.

Installing Globe AntiVirus on a Networked Workstation

If the GlobeAV networked workstation is on the same network as the GlobeAV Server, you can use Windows Explorer to run the install over the network. Open a Command window or use the Win XP Run command and enter the following \\192.168.x.x\nwsetup\setup.exe into the field as shown below.

This will launch the GlobeAV workstation setup program from the GlobeAV Server computer. It also is verification that the workstation is able to access the GlobeAV Server over the network. This method is faster and does not require the use of a flash drive.

Perform the following steps to install Globe AntiVirus onto a networked workstation if a thumb drive is to be used and the GlobeAV networked workstation is not on the same network as the GlobeAV Server:

Step 1: Right-click on the [gold] Globe AntiVirus shield and select Workstation Manager form the pop-up screen to display the Workstation Manager screen.

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Step 2: Click the Network tab and click the Add Workstations button to display the Add a New Network Workstation screen.

Step 3: Click to display the Select Drive screen.

Step 4: Click the drop-down arrow and select Removable Disk from the drop-down list (if not already displayed).

Step 5: Click . The copying… screen will be displayed.

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Note: This may take several minutes to complete. Take no action until the Install at Network Workstation screen is displayed.

Note: Do NOT close the Install at Network Workstation screen until you complete installing

all workstations.

Step 6: Remove the removable thumb drive from the Server computer and place into the networked workstation USB port. The Removable Disk screen will be displayed. Double-click to select Globe AntiVirus Network Workstation. (In case the screen does not display, navigate to file explorer and select the USB drive named removable disk and select \GlobeAVdata\swsetup\setup.exe.)

Step 7: The InstallShield Wizard Welcome screen will be displayed.

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Step 8: Click and continue accepting the defaults until the InstallShield Wizard Complete screen is displayed.

Step 9: Click .

Note: The files will begin loading onto the workstation. This process could take several minutes. (An indication of files loading is denoted at the bottom right of the screen

where the shield icons continuously change from green to blue to green .) Once loading is complete, the color will turn (and remain) blue.

Step 10: Right click on and select “Configure updating…”

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Step 11: Ensure that the appropriate path is displayed in the “Primary Server” tab “Address” field. Since this is a networked Workstation, the path needs to be \\xxx.xxx.xxx.xx\interchk\ESXP. (xxx... being the IP Address). Anything else will be incorrect and the installation of the workstation would need to be redone.

Step 12: Repeat the above steps to install all networked workstations in the same manner.

Step 13: Replace the removable thumb drive into the Satellite Communications computer USB port. The Removable Disk pop-up screen will be displayed.

Step 14: Click Cancel to display the Install at Network Workstation screen.

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Step 15: Click to display Update Network Workstation Manager screen.

Step 16: Click the drop-down arrow and select Removable Disk from the drop-down list (if not already displayed).

Step 17: Click to display the Network Workstation Added screen.

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Step 18: Click to display the Workstation Manager screen showing the files have been added successfully.

Note: The user can double-click on the workstation (above graphic) to display a “properties” pop-up window showing information about the workstation such as: Workstation name, description, MAC and IP information, GlobeAV installation date(s), date of the most recent update, version of current GlobeAV, Sophos Engine and IDE indexes, as well as the dates of the most recent updates.

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Installing Globe AntiVirus on a Standalone Workstation

Perform the following steps to install Globe AntiVirus onto a standalone workstation:

On the Satellite Communications computer, place the removable thumb drive into the USB port.

Step 1: Right-click on the [gold] Globe AntiVirus shield in the tray and select Workstation Manager from the pop-up screen to display the Globe AntiVirus - Workstation Manager screen.

Step 2: Select the Standalone workstation tab and click the button to display the Add a new Standalone Workstation screen.

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Step 3: Click to display the Removable Drive screen. Click the drop-down arrow and select Removable Drive from the drop-down list (if not already displayed).

Step 4: Click next to display the copying… screen

Step 5: Click to display the Install at Standalone Workstation screen.

Note: Do NOT close the Install at Standalone Workstation screen until you complete installing all workstations.

Step 6: Remove the removable thumb drive from the Satellite Communications computer and place into the standalone workstation USB port. The Removable Disk screen will be displayed. Double-click to select Globe AntiVirus Standalone Workstation. (In case the screen does not

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display, navigate to file explorer and select the USB drive named removable disk and select \GlobeAVdata\swsetup\setup.exe.) The InstallShield Welcome screen is displayed

Step 7: Click and continue accepting the defaults until the Adding a New Standalone Workstation screen is displayed.

Step 8: Enter a description (i.e., Engine Room).

Step 9: Click to display the copying… screen.

Step 10: When complete, the Standalone Workstation Installed screen is displayed.

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Step 11: Click and repeat the above steps to install all standalone workstations in the same manner. Once completed, return the removable thumb drive back into the Satellite Communications machine USB port.

Step 12: Replace the removable thumb drive into the Satellite Communications computer USB port. The Removable Disk pop-up screen will be displayed.

Step 13: Click Cancel to display the Install at Standalone Workstation screen.

Step 14: Click to display the Update Standalone Workstation Manager screen.

Step 15: Click the drop-down arrow and select Removable Drive from the drop-down list (if not already displayed).

Step 16: Click to display the Standalone Workstation Added screen.

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Step 17: Click finish to display the Workstation Manager screen showing the files have been added successfully.


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First Time Scan

Step 1: Once loading is complete, right-click on the icon (located in the tray) and click to select Open Sophos Anti-Virus from the pop-up list to display the Sophos Anti-Virus program.

Step 2: Click to select Scan my computer to scan the computer for viruses.

NOTE: If a virus is detected on the computer, you will receive a message. Refer to the Anti Virus User Help files.

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SECTION 4.0 Globe AntiVirus Backup and Restore

Overview

The purpose of this feature is to save the current GlobeAV IDE files so that if GlobeAV needs to be re-installed at a later date, the IDE‟s can be restored from the backup rather than having to download them again over the satellite connection which can be very expensive. This only needs to be done on the GlobeAV Server, as it then pushes the updates to networked workstations over the LAN as well as to the stand-alone workstations via the USB flash drive.

This does not save user files.

Backup Globe AntiVirus

Perform the following steps to perform a backup:

Step 1: Right-click on the Globe AntiVirus yellow shield icon located in the tray at the bottom right of the screen.

Step 2: Click to select Backup & Restore Globe AntiVirus…

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The Globe AntiVirus Backup and Restore Wizard – Step 1 screen will be displayed.

Step 3: Click the radio button to select Backup and click to display the Globe AntiVirus Backup Wizard – Step 2 screen.

Step 4: Follow the on-screen instruction by plugging a USB removable drive into

the USB port on your computer. Click to display Globe AntiVirus Backup Wizard – Step 3 screen.

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Step 5: Click the drop-down arrow and select the removable drive letter. Click

to display Globe AntiVirus Backup Wizard – Step 4 screen.

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Step 6: The Copying… screen will be displayed on top of the Step 4 screen. Do nothing until it is complete and the Backup Complete screen is displayed.

Step 7: Click . Globe AntiVirus Backup is complete.

Note: Performing a backup saves all GlobeAV updates; therefore, they do not need to be sent to the vessel again. The customer would, however, still need the CD to re-install GlobeAV and then to restore GlobeAV updates.

Restore Globe AntiVirus

Note: In some instances, it may be necessary to do a re-install of GlobeAV prior to the

restore process. If in doubt, contact Customer Support.

Why perform a Restore?

There are several reasons a person may wish to perform a restore:

Recovery from a HD Backup of the computer

Recovery from a Restore point

Recovery from a re-installation of an old GlobeAV CD

Restore previously saved GlobeAV updates so they do not need to be sent to the ship

again via satellite connection

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Perform the Restore

Follow the steps below to perform a restore:


Step 2: Click to select Backup & Restore Globe AntiVirus…

The Globe AntiVirus Backup and Restore Wizard – Step 1 screen will be displayed.

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Step 3: Click the radio button to select Restore and click to display the Globe AntiVirus Restore Wizard – Step 2 screen.

Step 4: Follow the on-screen instruction by plugging the USB removable drive containing

the backup just performed into the USB port on your computer. Click to display Globe AntiVirus Restore Wizard – Step 3 screen.

Step 5: Click the drop-down arrow and select the removable drive letter. Click to display Globe AntiVirus Restore Wizard – Step 4 screen.

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Note: A copying files screen will be displayed which may take several moments. Do nothing until the Restore Complete screen is displayed.

Step 6: Click . Globe AntiVirus Restore is complete.

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SECTION 5.0 Workstation Manager

This section provides the procedures to perform updates to Standalone Workstations via the Workstation Manager.

Update Standalone Workstation

Perform the following steps to update the standalone workstation:


Step 2: Click to select Workstation Manager…

The Globe AntiVirus – Workstation Manager screen will be displayed.

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Step 3: Click to select the Standalone Workstations tab and then click to display the Update Standalone Workstations - Step 1 screen.

Step 4: Follow the directions on the screen by inserting the USB removable drive into the

USB port on the computer and click to display the Select Drive screen Step 2.

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Step 5: Click the drop-down arrow and select the Removable Disk from the drop-down

list. Click to display the Copying… screen Step 3.

Note: This may take several minutes to complete. Take no action until the Update Standalone Workstations – Install at Standalone Workstation Step 4 screen is

displayed.

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Step 6: Remove the USB removable drive from the USB port of the GCC computer, but do NOT close the screen until all standalone workstations have been installed.

Step 7: Insert the removable drive into the USB port of the standalone computer.

Step 8: If the [above] Removable Disk screen is displayed, click .

Step 9: Right-click the yellow shield icon located in the tray at the bottom right of the screen and click to select Apply Anti-virus Update… from the pop-up list to display the Globe AntiVirus Standalone Workstation Step 1 – Anti-virus Definitions Update Wizard screen.

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Step 10: Click to display the Globe AntiVirus Standalone Workstation Step 2 – Select Drive screen.

Step 11: Click the drop-down arrow and select the removable drive [or select the drive where

the update is stored] from the drop-down list. Click to display the Copying… screen.

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Note: This may take several minutes to complete. Take no action until the Update Completed Successfully screen is displayed.

Step 12: The workstation has been updated successfully. Click to exit the wizard.

Note: Perform the above steps on all standalone workstations to be updated.

Step 13: Once you have updated the last standalone workstation, return to the GCC computer to complete the steps.

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Step 14: Insert the USB removable drive into the USB port of the GCC computer.

Step 15: If the above (Removable Disk) screen is displayed, click the cancel button. The Update Standalone Workstations – Step 4 - Install at Standalone Workstation screen will be displayed.

Step 16: Click to display the Update Standalone Workstations – Step 5 – Update Standalone Workstation Manager screen.

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Step 17: Click the drop-down arrow and select the removable drive or select the drive where

the update is stored from the drop-down list. Click to display the Deleting… screen to delete the files from the USB removable drive

Note: This may take several minutes to complete. Take no action until the Standalone Workstation Manager Updated screen is displayed.

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Step 18: Click to end the update and display the Globe AntiVirus - Workstation Manager screen.

Step 19: Click


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SECTION 6.0 AntiVirus Help

Access AntiVirus Online Help

Perform the following steps to access the AntiVirus Help system:

Step 1: Right-click on the Globe AntiVirus blue shield icon located in the tray at the bottom right of the screen.

Step 2: Click to select Open Sophos Anti-Virus.

The User Account Control screen will be displayed.

Step 3: Click to display a quick flash screen followed by the Sophos Anti-Virus screen.

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Step 4: Click the Help icon located on the toolbar to open the Sophos Anti-Virus online help.

Step 5: The online help allows you to select a subject from the contents and index, as well as perform a search by clicking the Search tab and typing a word or phrase to search for a specific subject.

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Globe AntiVirus User Guide Rev B A-1

Appendix A: Sample Update Message

When Globe Wireless performs AntiVirus automatic updates, a message is sent from shore to inform ships of the updates.

The following depicts a sample message that may be sent after an update:

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Globe AntiVirus User Guide Rev B A-2


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Globe AntiVirus User Guide Rev B B-1

Appendix B: GlobeRydex Installation Steps

In order to install Globe AntiVirus Server with GlobeRydex, a userid with a password that can be recognized by both Globe AntiVirus and MIPS must first be provided.

The password will be provided to you on your installation notification. If using GlobeRydex, perform the following steps:

Step 1: Click the envelope icon located in the task bar on the computer desktop to display the GlobeRydex Communications menu.

Step 2: Click Site Configuration to display the GlobeRydex Client Site Configuration screen.

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Step 3: Click to display the GlobeRydex Client Site Configuration screen.

Step 4: Make certain Users is selected (from the left pane), and click to display the GlobeRydex Client Site – User Account Screen. Make certain the E-Mail Account tab is selected.

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Step 5: Populate the fields as shown in the above example.

Step 6: Click to save the entries and create the account. The newly created account will be displayed on the GlobeRydex Client Site Configuration screen in the Users pane.

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Globe AntiVirus User Guide Rev B C-1

Appendix C: Installing/Upgrading the GCC Software

This Appendix covers the installation and upgrade of the GCC Software.

Perform the following steps to install the GCC software:

Step 1: Insert the GCC Install Disk into the CD-ROM drive.

NOTE: Some computers are setup to automatically startup the GCC Installation software when inserted into the CD-ROM drive. If the software does startup, proceed to Step 4.

Step 2: If the installation program does not automatically start, click on the Start button and select Run. The Run dialog box will be displayed.

Step 3: In the Open: field type x:\GCCV4.8\Setup.exe (x=CD-ROM drive) and click the OK button. The Installer Password screen is displayed.

Step 4: Type the password in the password: field and click to display the GCC Setup screen.

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Step 5: Click to display the Choose Destination Location screen. The program defaults to C:\Program Files\Globe Wireless\GCC 4.8\ (or the location of the most recent installation). Click on the Browse... button to select a directory other than the default if desired.

The system will check for any currently running or locked Globe Wireless programs.

Once complete the Backup Current Installation screen will be

displayed. If you wish to backup, click the backup icon

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Step 6: Click to display the Select Program Folder screen.

Step 7: The program defaults to GlobeEmail. To change the name of the program folder (if desired), type a new name in the Program Folder: field.

Step 8: Click to display the Start Copying Files screen.

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Step 9: Click . The Install Shield program will begin to install the selected components and installation progress status boxes will be displayed.

Once complete, the Globe Wireless Profile screen will be displayed.

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Step 10: Click to display the GlobeEmail Installation message box reminding the user that an Installation Report needs to be sent to Globe Wireless upon completion.

Step 11: Click to display the InstallShield Wizard Complete screen.

Step 12: Click the radio button to select Yes, I want to restart my computer now.

Step 13: Remove the CD from the CD-ROM drive. Click to shutdown and restart the computer automatically. The GCC software installation process is now complete.

CAUTION! If you are installing GCC on a Windows XP Service Pack 2 operating system, a Windows Security Alert screen will be displayed after restarting the Satellite Communications Computer or when a GCC application is initially launched.

The Windows Firewall has blocked this application from accepting incoming communications.

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Click the Unblock button.

Run all Globe Wireless applications and ensure to click the Unblock button in order to allow the application to function properly.

Do NOT click on the Keep Blocking button or Close the screen.

The Install program has placed convenient shortcut icons on the computer desktop.

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Globe AntiVirus User Guide Rev B D-1

Appendix D: Error Codes and Troubleshooting

In the unlikely event that an error should occur, please refer to the following list of error codes and possible solutions:

Error Code

Module Description Possible Solution

1001 Install “GCC will not run on this operating system” - Indicates that the PC is not running on a supported Operating System.

Upgrade the operating system to Windows 2000 or Windows XP.

1003 Install “You have no hard drives with enough space to install GCC”

Refer to the list of pre-installation requirements in Section Error! Reference source not found.

A virus is detected on the computer. Globe AntiVirus will not load.

Refer to the AntiVirus User Help files.

Globe AntiVirus will not load on the workstation.

Ensure the workstation is connected to the Local Area Network (LAN) the Globe AntiVirus server is running on. Refer to Section 0

Globe AntiVirus will not load on the GCC Server.

Verify any existing anti virus software on the computer prior to installation of Globe AntiVirus. If the computer currently has other anti virus software loaded, Globe AntiVirus will not work.

System tray icon has a white cross.

Refer to the AntiVirus User Help files, troubleshooting sections.

System tray icon is grayed out


Threat not cleaned


Virus fragment reported


Threat partially detected


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Globe AntiVirus User Guide Rev B D-2

Error Code

Module Description Possible Solution

Application disappeared from quarantine


Computer becomes slow Refer to the AntiVirus User Help files, troubleshooting sections.

Unable to access disk with infected boot sector


Unable to access areas of Sophos Anti-Virus


Recovering from threat side-effects


TCP/IP is not installed Refer to the AntiVirus User Help files, troubleshooting sections.

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Globe AntiVirus User Guide Rev B E-1

Appendix E: Installing TCP/IP and Assigning an IP Address

Installation of TCP/IP is necessary to communicate over the Ethernet network and must be in place to serve as the interface between the newly installed Ethernet Card and the Ethernet network. In addition, every host must have a unique IP Address.

Installation of TCP/IP and assigning IP Addresses will be discussed for the following operating systems:

Windows 2000

Windows XP

Install TCP/IP and Assign an IP Address Using Windows 2000

Perform the following steps to manually assign an IP address using Windows 2000:

Step 1: Ensure the computer is physically connected to the LAN.

Step 2: Click on the Windows Start button and select Settings | Control Panel to display the Control Panel.

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Step 3: Click on the Network and Dial-Up Connections icon to display the Network and Dial-up Connections screen.

Step 4: Right-click on Local Area Connection with the device name of D-Link DFE-530TX+ PCI Adapter.

Step 5: Click to select Properties from the pop-up list to display the Local Area Connection Properties screen.

NOTE: If the computer is to be connected to an existing network, verify the IP settings with the system administrator or view the network settings on an existing computer. For networks using a DHCP server, click on the Obtain an IP address automatically

radio button and skip to Step 9.

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Step 6: An Internet Protocol (TCP/IP) Properties screen will be displayed. Click

the radio button to select Use the following IP address.

Step 7: Type 192.168.200.201 in the IP Address field.

Step 8: Type 255.255.255.01 in the Subnet Mask field.

NOTE: If more than one computer is to be assigned an IP Address, increment the 4th Octet

of the IP Addresses by ONE number (i.e., 192.168.200.202, 192.168.200.203, etc.) and make certain the new numbers do not conflict with another device on the network.

Step 9: Click and close all open dialogs. Installing TCP/IP and assigning an IP Address is now complete.

Install TCP/IP and Assign an IP Address Using Windows XP

Perform the following steps to install TCP/IP and assign an IP address using Windows XP:

Step 1: Click on the Windows Start button and select Control Panel to display the Control Panel.

Step 2: Double-click on the Network Connections icon to display the Network Connections window.

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Step 3: Double-click on the Network Connections icon to display the Network Connections window.

Step 4: Right-click on Local Area Connection with the device name of D-Link DFE-530TX+ PCI Adapter.

Step 5: Click to select Properties from the pop-up list to display the Local Area Connection Properties screen.

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Step 6: Click to place a checkmark to select Internet Protocol [TCP/IP].

NOTE: If the computer is to be connected to an existing network, verify the IP settings with the system administrator or view the network settings on an existing computer. For networks using a DHCP server, click on the Obtain an IP address automatically radio button and skip to Step 9.

Step 7: Click on the Properties button to display the Internet Protocol (TCP/IP) Properties screen.

Step 8: Click the radio button to select Use the following IP address.

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Step 9: Type 192.168.200.201 in the IP Address field.

Step 10: Type 255.255.255.0 in the Subnet Mask field.

NOTE: If more than one computer is to be assigned an IP Address, increment the 4th Octet

of the IP Addresses by ONE number (i.e., 192.168.200.202, 192.168.200.203, etc.) and make certain the new numbers do not conflict with another device on the network.

Step 11: Click and close all open dialogs. Installing TCP/IP and assigning an IP Address is now complete.

Documents

Globe Wireless Globe AntiVirus User Guide for GCC, Globe iinstall.globewireless.com/Globe AntiVirus/Globe AntiVirus User... · Globe Wireless Globe AntiVirus User Guide for GCC, Globe