+Go User Experience for Virtual Visits (iPhone) · +Go User Experience for Virtual Visits (iPhone) Introduction This document shows the different experiences that patients can have

Introduction 1 Copyright © 2009-2020 Vivify Health, Inc.

+Go User Experience for Virtual Visits (iPhone)

Introduction

This document shows the different experiences that patients can have while using the virtual visit

functionality with an iPhone. The following scenarios are included:

• iPhone Unlocked with App Open (see this page).

• iPhone Unlocked with App Not Running (see page 3).

• iPhone Locked with App Not Running (see page 5).

• iPhone Locked with App Running in Background (Optimal Scenario) (see page 8).

• iPhone Locked with App Running in Background (Alternate Scenario) (see page 11).

iPhone Unlocked with App Open

In this scenario, the patient already has the app

open when the call is received.

iPhone Unlocked with App Open 2 Copyright © 2009-2020 Vivify Health, Inc.

When the patient accepts the call, the call will

connect to the Zoom meeting.

When the connection is complete, the patient will

hear a “chime” tone, and then the Zoom options

will hide in the background. The patient and nurse

will be connected and able to see and hear one

another.

iPhone Unlocked with App Not Running 3 Copyright © 2009-2020 Vivify Health, Inc.

When the nurse ends the meeting, the iPhone will

return to the Home screen.

iPhone Unlocked with App Not Running

In this scenario, the patient begins with the iPhone

screen unlocked and the app has been force-

closed.

iPhone Unlocked with App Not Running 4 Copyright © 2009-2020 Vivify Health, Inc.

When the patient accepts the call, the +Go app

will launch to the foreground and the call will

connect to the Zoom meeting.





another.

iPhone Locked with App Not Running 5 Copyright © 2009-2020 Vivify Health, Inc.



iPhone Locked with App Not Running


screen locked and the app has been force-closed.


When the patient slides to answer, the iPhone will

open and display a call screen containing mute,

speakerphone, and video buttons.

The patient must select the video button and then

unlock the iPhone for the Zoom call to connect.

The +Go app will launch to the foreground and

the call will connect to the Zoom meeting.


Once connected to the Zoom meeting, the patient

will hear a “chime” tone, and then the Zoom

options will hide in the background. The patient

and nurse will be connected and able to see and

hear one another.



iPhone Locked with App Running in Background (Optimal Scenario)

8 Copyright © 2009-2020 Vivify Health, Inc.



screen locked, but already has the app running in

the background when the call is received.

When the patient slides to answer, the iPhone will

open and display a call screen containing mute,

speakerphone, and video buttons.













another.

iPhone Locked with App Running in Background (Alternate Scenario)






screen locked, but already has the app running in

the background when the call is received.







If the patient does not press the video button, the

Zoom call will connect and the nurse will hear

and see the patient, however, the patient cannot

see the nurse until they press the video button on

their iPhone screen.

If the video button is pressed after the Zoom call

connects, the patient will be prompted to unlock

their iPhone. The call will unexpectedly end, and

the patient will be returned to their home screen.

The nurse will be presented with an alert message

that the meeting ended unexpectedly.

If the nurse initiates another video call, the call

will complete as expected.

Documents

+Go User Experience for Virtual Visits (iPhone) · +Go User Experience for Virtual Visits (iPhone) Introduction This document shows the different experiences that patients can have