GPROProctorHandbook 121025 - Urban Green Councilgpro.urbangreencouncil.org/wp-content/.../GPROProctorHandbook_1… · GPRO courses, study the GPRO manuals, ... Manage all exam venue

Fundamentals of Building Green

G|PROGreen Professional Building Skills Training

GPRO

PROCTOR HANDBOOK

Updated: October 25, 2012

GPRO Proctor Handbook: Page 2/22

CONTENTS

WELCOME Letter from Director of Construction Education

1 INTRODUCTION

1.1 Using this Handbook 1.2 GPRO Administration Contact Information

2 BECOMING A GPRO CERTIFIED PROCTOR

2.1 Steps to Become a GPRO Proctor 3 RESPONSIBILITIES

3.1 Overview of Relationship Between Urban Green Council, Delivery Partner and Proctor 3.2 Urban Green Council Responsibilities 3.3 Delivery Partner Responsibilities 3.4 Proctor Responsibilities

5 BILLING PROCEDURES

5.1 Billing Procedures

6 EVALUATIONS 6.1 Feedback and Evaluations

APPENDIX

A. GPRO Proctor Qualifications B. GPRO Proctor Agreement C. GPRO Proctor Instructions D. GPRO Proctor Exam Checkout Form E. GPRO Proctor Exam Incident Report


Welcome! Dear GPRO Certified Proctor, Welcome to GPRO and thank you for being a GPRO Proctor! GPRO Certified Proctors are essential to the success of GPRO. By providing this service, you are helping construction workers and tradespeople become GPRO Certificate Holders. Students who complete GPRO courses, study the GPRO manuals, and pass the corresponding exams will be positioned to meet the expectations of owners and tenants who want healthier, environmentally sustainable, and energy-efficient buildings. As a GPRO Proctor, you will ensure that exam conditions are fair and uniform throughout the country. Thank you for making this valuable contribution to greening the American workforce. We look forward to working with you!

Ellen Honigstock Director of Construction Education Urban Green Council


1 INTRODUCTION 1.1 USING THIS HANDBOOK This GPRO Proctor Handbook outlines the responsibilities of the Proctor, the Delivery Partner and Urban Green Council, and provides the information necessary for Proctors to oversee GPRO exams nationwide.

This Handbook is a living document; Urban Green Council will make every effort to notify each participant when updates are made, but the Proctor is responsible for reviewing and abiding by the most current version at all times.

This Handbook and the Proctor Agreement should be consistent. However, if there are any conflicts between the two documents, the Agreement will be treated as the governing document.

1.2 GPRO ADMINISTRATION CONTACT INFORMATION

If you have any questions about using this Handbook or about your responsibilities as a GPRO Proctor, please do not hesitate to contact us. GPRO Administration Urban Green Council 40 Fulton Street, Suite 802 New York, NY 10038 (212) 514-9385 ex. 26 [email protected] gpro.org


2 BECOMING A GPRO CERTIFIED PROCTOR

GPRO Certified Proctors are essential to the success of GPRO. By providing this service, you are helping construction workers and tradespeople become GPRO Certificate Holders. Students who complete GPRO courses, study the GPRO manuals, and pass the corresponding exams will be positioned to meet the expectations of owners and tenants who want healthier, environmentally sustainable, and energy-efficient buildings. As a GPRO Proctor, you will ensure that exam conditions are fair and uniform throughout the country. 2.1 STEPS TO BECOME A GPRO PROCTOR:

1. A Delivery Partner submits a recommendation to Urban Green Council for an individual to be considered as a GPRO Proctor Applicant and provides them with the proctor application. Applicants must meet the requirements defined in the GPRO Proctor Qualifications (see Appendix A) and may not be Partner or Subpartner employees. USGBC Chapter staff members are permitted to proctor; however, they are strongly encouraged to use outside proctors.

2. The Applicant submits a GPRO Proctor Application, a CV or resume, and proof that he or she meets the required qualifications.

3. Urban Green Council reviews the GPRO Proctor Application. If it is approved, the Applicant will be notified and asked to sign a GPRO Proctor Agreement. See Appendix B of this Handbook for an additional copy of the Agreement to keep for your personal records.

4. The Applicant submits a signed copy of the GPRO Proctor Agreement (Appendix B) to Urban Green Council, stating that he or she understands the responsibilities of a GPRO Certified Proctor.

5. Urban Green Council will notify you and your Delivery Partner that the signed Agreement was received and you will officially be approved to proctor GPRO Exams.


3 RESPONSIBILITIES

3.1 OVERVIEW OF RELATIONSHIP BETWEEN URBAN GREEN COUNCIL, DELIVERY PARTNER

AND PROCTOR

1. Urban Green Council owns, develops and manages GPRO.

2. Delivery Partners implement GPRO by offering GPRO Courses and Exams. Delivery Partners coordinate the logistics of course and exam sessions.

3. Urban Green Council certifies GPRO Proctors to administer GPRO Exams.

4. Delivery Partners schedule Proctors and notify Urban Green Council, if outside of NYC.

5. Urban Green Council corresponds directly with Proctors and remits payment to Proctors for their services.

3.2 URBAN GREEN COUNCIL RESPONSIBILITIES

1. Certify GPRO Proctors.

2. Notify Delivery Partners of GPRO Certified Proctors in their geographic area.

3. Ship or arrange in-person delivery of the exam materials packet to the Proctor’s mailing address.

4. Provide effective, timely support and guidance to GPRO Proctors.

5. Answer questions from Proctors or Delivery Partners related to exam sessions.

6. Review student evaluations and provide feedback to Proctors and Delivery Partners.

7. Explain all GPRO policies as established by Urban Green Council, and ensure that Proctors adhere to these policies. Audit test sites and ensure adherence to GPRO Exam procedures.

3.3 DELIVERY PARTNER RESPONSIBILITIES

1. Refer qualified GPRO Proctor Applicants to Urban Green Council.

2. Pay proctor, if applicable.

3. Schedule a minimum of one exam session per course, and coordinate availability of Proctors.

4. Manage all exam venue logistics, including the coordination of a proper and comfortable setting for the expected number of students.

5. Submit GPRO Exam details, including venue and Proctor’s name, to Urban Green Council at least 7 calendar days prior to the exam session.

6. Coordinate with Urban Green Council to provide any special requirements for students with learning disabilities.

7. Answer any and all questions from students about exam sessions.

8. The exam coordinator at the Delivery Partner should contact the scheduled proctor if they are not present 15 minutes prior to the exam start time to determine if there is a problem or the estimated arrival time. For exams in NYC, contact the proctor at the number provided first, then contact UGC.


3.4 PROCTOR RESPONSIBILITIES Proctors are expected to follow all GPRO procedures as stated in this Handbook and the GPRO Proctor Agreement at all times.

1. GPRO Policies to Consider Before Proctoring:

a. Dress professionally and act with the utmost integrity and honesty when acting on behalf of Urban Green Council and Delivery Partner.

b. Proctors must maintain GPRO standards and ensure the security of the exam booklets at all times. Discussion or copying of the test questions is not permitted.

c. Urban Green Council prohibits relatives or co-workers of a candidate, or individuals with direct reporting to or supervisory responsibilities for a candidate, from serving as a Proctor for that candidate.

d. A GPRO Certified Proctor is not permitted to sit for any exam for which he or she has served as a proctor for a period of 1 year after the exam session.

e. Proctors must avoid all conflicts of interest, and all appearances of a conflict of interest, when exercising their duties as Proctors.

f. Any noted or suspected irregularities or compromising of the exam or testing process may result in the Proctor no longer being eligible to proctor exams, among other potential consequences.

2. Responsibilities Prior to Exam Day:

a. The Proctor is responsible for notifying Urban Green Council if the appropriate exam materials are not received two business days prior to the exam session.

b. Provide Urban Green Council with a cell phone number, which will be provided to the Delivery Partner, in case you need to be reached on the exam day.

c. Review the GPRO Exam FAQs and prepare to answer questions at the exam session (FAQs can be found in Appendix C: Proctor Instructions)

3. Responsibilities on Exam Day:

a. Arrive at exam location at least 15 minutes prior to start time. Check that desks are organized properly, verify the location of restrooms, and note any building security issues. If you are going to be late to the exam due to an unavoidable or unexpected circumstance, first notify the Delivery Partner contact on the cover page of the exam packet and give your approximate arrival time. Notify Urban Green Council of your delay as well.

b. If there are any questions/uncertainties (ie. directions, room location) when you arrive at the exam location, call the Delivery Partner Contact listed on the exam packet for assistance. If the contact cannot be reached, call Urban Green Council for assistance.

c. Write the exam session number on the board. The exam session number will be listed at the top of the roster.

d. As candidates enter exam room:

i. Ask each candidate to confirm that his or her information on the roster is correct by initialing in the space next to their name. Any candidates with missing information should supply this information on the roster.


ii. Seat any late candidates (up to 15 minutes) quickly to minimize distracting other test takers. No additional exam time will be given due to the late arrival. Candidates arriving more than 15 minutes late should be asked to reschedule their exam.

iii. Make sure candidates are seated appropriately with space between each candidate.

iv. Bags, books, manuals, study materials, and any outside materials must be placed at the front of the exam room or stored underneath each candidate’s seat. The GPRO Exam is not an “open book” exam.

v. Inform candidates that cell phones and all other electronic equipment must be placed in the “off” position. These items include laptops, cell phones, pagers, Blackberrys, PDAs, MP3s, items with internet access, calculators, and watches. Any student who produces a device during the exam session will be asked to exit the room and his or her exam will be voided.

vi. Candidates are not allowed to have access to a phone at any time during the exam session. A candidate receiving or making a phone call during the exam compromises the exam and/or testing process and may result in Urban Green Council revoking the candidate’s test score for that exam during which the phone call occurred, among other potential consequences.

vii. Proctors may not make or receive phone calls during an exam (unless calling Urban Green Council to report a problem) to avoid disruption to the exam candidates.

e. Distribute the GPRO Exam Answer Sheets and ask candidates to fill out the information at the top of the page as well as their first and last names. Make sure that candidates understand how to enter responses on the exam answer sheet. Student ID numbers will be listed on the Roster next to the student’s name. If Student ID numbers are not listed on the roster, please instruct the student to keep the Student ID section blank.

f. Distribute the exam booklets and indicate the location of the Exam Number and Test Form to the candidates.

i. Ensure the candidate has the proper exam for which they are registered. If an incorrect exam is listed, contact Urban Green Council immediately. Do not allow the candidate to start the incorrect exam.

g. GPRO exams are pen or pencil on paper. A Proctor may offer writing implements to candidates who need them. If possible, please bring extra writing implements with you to the exam session.

h. Read and familiarize yourself with all exam rules found in Appendix C: Proctor Instructions.

i. Inform Candidates:

i. Calculators are not needed for the exam and may not be used.

ii. Outside scrap paper is not allowed. If needed, candidates may use the back of their Sign-In Sheet and Answer Sheet as scrap paper.

iii. Course manuals or any other materials are not allowed in the testing room/area. These materials should not be readily available to the candidate, including during any break times. Attempts to use reference materials can be a basis for termination of the exam and the candidate being prohibited from taking any exam in the future.


iv. Candidates are not permitted to write in the exam booklet.

v. Any exam booklet or bubble sheet that is not returned will constitute an automatic failure for that candidate without any possibility of a re-take.

vi. Announce that you, as the Proctor (or any candidate), are not permitted to interpret or clarify any exam questions for any other candidate. Encourage the candidates to select the best answer if a question is unclear.

vii. Communication, verbal or electronic, with fellow candidates is not permitted during the exam.

viii. Eating and drinking are not permitted, however, if a medical condition has been documented, eating may be allowed.

ix. Inform candidates of the allotted time for the exam: 75 minutes. To assist candidates with time management, the proctor will record in a visible area the test hours, time began, time now and time remaining. The remaining time change should change each 15 minutes and the last 15 minutes in 5 minute increments

x. Candidates are not allowed to spend time on activities not related to completing the exam.

xi. Advise candidates that they may use the restroom, one at a time, during testing. No additional time will be given for a restroom break. Candidate should sign out when leaving the room and sign in upon return. Candidates should not spend excessive lengths of time away from the testing room. Restroom breaks are allowed, but they should be reasonable in length. Excessive breaks open the possibility of the candidate researching the answer to questions, collaborating with someone about the content of the exam, and possibly receiving outside assistance. Candidates should be reminded that the exams are timed and the clock does not stop running if they leave the room. Candidates taking excessive or extended breaks are considered to be potentially compromising the testing process and such incidents may result in Urban Green revoking the candidate’s test score for that exam, among other potential consequences.

xii. Walk-in test takers are allowed if they have attended all required course sessions prior to the test date, and if exam payment has been previously arranged. If these requirements are not met, exams will not be graded. Please confirm this with the student before he or she takes the exam.

j. Only registered candidates shall be admitted to the testing room. No visitors are allowed. Walk-ins may be permitted as authorized by the Delivery Partner. Candidates are allowed to register for an exam up to 24 hours prior to the exam session.

k. Do not allow students to begin the exam until time is called.

4. Maintaining Test Security During the Exam

a. Your responsibility as a GPRO Proctor is to protect the integrity of the exams and testing process and requires that you monitor the activities of anyone taking the exams by adhering to the following:

i. Only the GPRO Certified Proctor designated on the exam registration should be administering and proctoring that scheduled exam.

ii. The Proctor must remain in the room during the entire time of the exam and ensure that the exam or testing process is not compromised. Leaving the room compromises the testing process, is considered a breach of policy, and may


result in Urban Green Council revoking the candidates’ test scores for that exam during which the proctor’s absence occurred, among other potential consequences.

iii. Monitor candidates by walking around the room periodically, and observe candidates while sitting at the front of the room. Use the GPRO Proctor Exam Checkout Form (Appendix D) to record any additional important information that took place during the exam

iv. If it is noted that the exam session is compromised (ie. observed cheating, cellphone usage, removal of an exam booklet etc.), Urban Green Council will ask that you complete an Exam Incident Report (Appendix E), documenting details of the situation that occurred during the exam to be used as verification to the Delivery Partner and student(s) involved with the incident.

b. Copying of questions in part or whole by the candidate, Proctor or anyone else is fully restricted. Report any attempt to copy the questions to Urban Green Council immediately. The exams are copyright protected. The exams may not be duplicated in part or whole for any reason. Doing so would be a breach of confidentiality. Inform candidates that contents of the exam booklet may not be copied or discussed with potential exam takers.

c. If you find a candidate compromising the exam and/or testing process (ie. disruptive behavior, cheating), you should end the candidate’s exam immediately, report the candidate to Urban Green Council and mark the occurrence on the candidate’s exam form. Possible consequences include: The candidate may be prohibited from taking any future GPRO exam and from applying for GPRO Certificate Holder status.

5. Responsibilities After the Exam

a. Collect exam booklets and answer sheets from candidates who complete the exam early.

b. Continue to monitor procedures and the amount of time left for the remaining candidates.

c. If there are still candidates testing, announce 15 minutes before the official end time that the exam will soon end.

d. Immediately after the official end time has passed, collect all exam booklets and answer sheets and confirm that none are missing or that any exam booklets are written on.

e. Collect and place all completed exam answer sheets, exam booklets with marks, and the roster in the return envelope.

f. Complete the GPRO Proctor Exam Checkout Form (Appendix D) and place it in the return envelope.

g. Use the pre-paid mailing label and envelope (provided) to return all materials to Urban Green Council via priority mail within 24 hours or schedule in-person drop-off of exam materials.

6. GPRO Student Evaluations

a. GPRO Students will sometimes be asked to submit feedback on the program by completing the evaluations included in the exam materials packet.

b. If course evaluations were provided in your exam packet, give students one evaluation to be completed after their exam is finished (to be completed before leaving the testing location).

c. Place completed evaluations in the Exam Session Package to be returned to Urban Green Council.


7. Emergency Procedures

a. The following situations may impact the exam period, and Proctors should exercise reasonable judgment when faced with these situations. Describe details of situation on the GPRO Proctor Exam Checkout Form provided in the Exam Session Package.

i. Building Evacuation: Follow instructions given by the Delivery Partner or Security/Site Coordinator. If possible, collect exam booklets prior to leaving the room. Do not allow students to leave with exam materials. If allowed to return to building, resume exam and add additional time equivalent to the loss to make up for the interruption.

ii. Extreme Weather: Delivery Partners will determine if a scheduled exam will be rescheduled due to extreme weather conditions.

iii. Illness: Call the Security/Site Coordinator and/or 911 if a candidate becomes ill, and determine whether the exam needs to be suspended. If the exam is suspended, collect exam booklets and secure them until the emergency is resolved. Return exam booklets to the candidates and add additional time equivalent to the loss to make up for the interruption.


5 BILLING PROCEDURES

5.1 BILLING PROCEDURES:

1. Upon completion of exam session, Proctor returns exams along with a GPRO Proctor Checkout form (Appendix D) and completed Proctor Invoice (Appendix E) to Urban Green Council.

2. Exam Sessions will be billed as a lump sum per session. Each session is calculated as 2 hours long (excluding travel):

a. Exam setup: 30 minutes

b. Exam administration: 75 minutes

c. Exam follow-up: 15 minutes

d. Total = 120 minutes (2 hours)

3. Exam sessions that extend substantially longer will be eligible for additional reimbursement.

4. Payment by check will be made within 30 days of receiving the invoice.

5. Proctors will submit a W9 form to Urban Green Council with their first invoice.


APPENDIX to PROCTOR HANDBOOK

GPRO Proctor Handbook Appendix:

• Appendix A: GPRO Proctor Qualifications • Appendix B: GPRO Proctor Agreement • Appendix C: GPRO Proctor Instructions • Appendix D: GPRO Proctor Exam Checkout Form • Appendix E: GPRO Proctor Exam Incident Report


APPENDIX A:

GPRO PROCTOR QUALIFICATIONS

GPRO is a comprehensive national training and certificate program that teaches the people who build, renovate and maintain buildings the principles of sustainability combined with trade-specific green construction knowledge.

Serving as a GPRO Exam Proctor is an excellent opportunity for a highly motivated, reliable, and enthusiastic individual interested in contributing to the growing green building movement.

Please note that GPRO Delivery Partner and Subpartner staff are ineligible to serve as GPRO Proctors. To avoid conflicts of interest, proctors must be independent from Partners, Subpartners, and/or students and should not intend to participate in GPRO courses in the future. USGBC Chapter staff members are permitted to proctor; however, they are strongly encouraged to use outside proctors.

Responsibilities:

• Be familiar with Proctor guidelines and duties prior to administering GPRO Exams to candidates.

• Verify that the correct GPRO Exam materials are received prior to the exam date, including the type and number of exam booklets.

• Administer GPRO Exams on a scheduled date at the scheduled time and location.

• Maintain an appropriate testing environment for candidates during the testing period.

• Maintain confidentiality of exams before, during, and after the testing period.

• Return exam documents within 3 days of the exam session.

Required Qualifications:

• Experience managing large groups of people

• Accuracy in completing detail-oriented work tasks

• Excellent public speaking and written skills

• Excellent time management skills and proven reliability

Preferred Experience (in at least one of the following positions):

• Full-time or part-time faculty member of an accredited institution of higher education

• Educational administrator of an accredited institution of higher education

• Full-time or part-time faculty member of a state-certified elementary school or high school

• School or public librarian who holds a library science degree

Compensation:

Please note that this position is part-time, to be scheduled as needed. An hourly exam session rate will be determined by agreement with Urban Green Council, or the coordinating Delivery Partner.


APPENDIX B:

GPRO PROCTOR AGREEMENT

By signing this agreement, you are accepting the following terms, duties, and responsibilities. Please initial each page and return a signed copy of this agreement to Urban Green Council prior to proctoring a GPRO Exam.

This GPRO Proctor Agreement (the “Agreement”) is made by and between Urban Green Council (“Urban Green”), having an address at 40 Fulton Street, Suite 802, New York, NY 10038, and ______________________________________________________________ (“Proctor”), having an address at: _________________________________________________________________________.

I will read and abide by all policies and procedures as defined in the GPRO Proctor Handbook

(Handbook). I will also abide by any changes to Policies and Procedures as subsequently communicated to me by Urban Green Council and will be accountable for abiding by the most current version of the Handbook.

I understand that the content of the GPRO Certificate Exams (Exams) is proprietary and strictly confidential information.

I am not a current student at the institution where the examination is being administered and do not work or teach in the same discipline as the examination.*Does not apply to chapter or community college staff.

I am not related to, a friend of, or a co-worker of any student(s) scheduled to sit for the examination.

I will keep all copies of the examination to be administered sealed in an envelope until test time.

I will personally observe the students throughout the entire examination unless otherwise noted in the exam instructions. I will not provide assistance in interpreting or completing the exam.

I understand that I am required to report to Urban Green Council any exam disclosures or solicitations for disclosure of which I am aware.

I will not disclose, either directly or indirectly, any question or any part of any question from the Exams to any person or entity.

I understand that the unauthorized receipt, retention, possession, copying, or disclosure of any GPRO materials, including but not limited to the content of any Exam question, before, during, or after the Exam Session may subject me to legal action. Such legal action may result in monetary damages and/or disciplinary action.

I understand that failure to comply with the confidentiality policy may result in the invalidation of exam results for which I proctored and disqualification from proctoring future examinations.

I agree to hold Urban Green Council, its officers, directors, examiners, employees, and agents harmless from any complaint, claim, or damage arising out of any action or omission by any of them in connection with this application; the application process, any Exam given by Urban Green Council; any grade relating thereto; or any demand for forfeiture or redelivery of such certificate.


I agree to act with the utmost ethics and professionalism at all times when representing Urban Green Council.

I understand that I will [not be paid]/[will be paid $_____/exam] for proctoring the Exams.

I HAVE READ AND UNDERSTAND THE ABOVE STATEMENTS and INTEND TO BE LEGALLY BOUND BY THEM.

Term of this agreement is two (2) years, unless terminated in writing by Urban Green Council or the Proctor.

URBAN GREEN COUNCIL PROCTOR

BY: BY: NAME: Ellen Honigstock NAME (PRINT): TITLE: Director of Construction Education TITLE: Certified GPRO Proctor DATE: August 20, 2012 DATE:


APPENDIX C: GPRO PROCTOR EXAM SESSION INSTRUCTIONS

Prior to the exam session, please confirm that ALL of the following materials are in your Exam Session Package: 1) Sign-In Sheets: 1 for each registered student; at least 2 extras for walk-in students 2) Exam Booklets: 1 for each registered student; at least 2 extras for walk-in students 3) Exam Answer Sheets: 1 for each registered student; at least 2 extras for walk-in students 4) Proctor Invoice: 1 5) Proctor Check-Out Form: 1 6) Course Evaluations (only if indicated) EXAM SESSION INSTRUCTIONS:

1) Arrive at least 15 minutes prior to the exam session start time.

a. Students are welcome to study until the exam session start time.

b. Use your judgment to rearrange desks or separate students to prevent cheating.

c. Dress appropriately for a professional appearance (business casual attire is appropriate).

d. Notify the Delivery Partner contact (found on the front of the exam session package) if you will be late to the exam, and let them know your estimated time of arrival.

e. Contact the Delivery Partner with questions regarding exam location or directions before contacting GPRO Administration. If you cannot reach the contact on the package, call GPRO for assistance.

2) Before starting the exam, inform students of the following:

a. THIS IS A CLOSED BOOK EXAM.

b. Direct students to put away all personal belongings (off their desks), and turn off all electronic equipment. Personal belongings may not be accessed until exam materials are returned. Referencing outside materials or using electronic equipment will be grounds for automatic failure of the exam.

c. Students may only have a pen or pencil on their desk when they receive their exam materials.

3) Distribute Sign-In Sheets and Answer Sheets and Course Evaluations (if applicable) to all students.

a. Call out students’ names to give them their personal Sign-in Sheet and one Answer Sheet and Course Evaluation.

b. If a student’s Sign-In Sheet has not been provided, ask him or her to fill out a blank Walk-In Sheet.


c. Walk-in test takers are only allowed to sit for the exam if they have attended all required course sessions prior to the test date (see Section 12: FAQs) and if exam payment has previously been arranged. If these requirements are not met, their exams will not be graded. Please confirm this with each walk-in student before they take the exam.

d. Ask students to wait to fill out Course Evaluations until they have completed their exam.

4) If there are more walk-in students than the number of provided Sign-In Sheets and Answer Sheets:

a. All registered students with Sign-In Sheets have priority above walk-in students who wish to take the exam.

b. Make sure there are enough Exam Booklets and Answer Sheets for all registered students before giving any exam materials to walk-in test takers. Extras should be given out to walk-ins in order of arrival. If there are not enough materials, students must arrange with their Delivery Partner to take the exam at another time. Photo copying of exam materials is prohibited.

5) Ensure Sign-in Sheets and Answer Sheets are completed properly.

a. Ask students to carefully review the information they provide on their Sign-In Sheets. Any corrections must be written clearly. Stress the importance of having correct and clear information, as this will be used to communicate their exam scores and to mail their certificate materials.

b. Advise students to initial the box in the top-right corner of their Sign-in Sheet, confirming the accuracy of their information and their attendance at the exam.

c. Pencil is recommended for answer sheets, but both pen and pencil are acceptable.

d. Ask students to fill in information on the Answer Sheet using the information from the Sign-In Sheet:

• Exam session #

• Student ID # (walk-in students may leave this blank)

• Mailing Address, Email, Phone, Last Name and First Name

6) Distribute Exam Booklets and tell students to complete exam information on Answer Sheets (in the green box).

a. Remind students not to open the exam booklet until the exam start time.

b. Ask students to complete the information from the Exam Booklet on their Answer Sheets (please stress that this information must be recorded properly or their exam will not be graded):

• Exam #

• Module

• Test Form

c. Remind students to fill in bubbles completely. If students mistakenly mark a wrong bubble, tell them to put an “x” through the answer they do not want and bubble in the correct one. They can write the letter they are marking as correct for clarification.


7) Exam Rules:

a. Read the following to students before the exam begins and when all students taking the exam are present:

(1) You will have 75 minutes to complete the exam. You may not open your exam booklet until I announce the time has begun.

(2) Please do not write in the Exam Booklet. The back of your Answer Sheet and Sign-In Sheet may be used as scrap paper.

(3) If you have not done so already, please silence cell phones and all other electronic devices. These may not be accessed during the Exam Session.

(4) When you finish your exam, please return your Sign-in Sheet, Exam Answer Sheet and Exam Booklet to me, and exit the room quietly.

(5) Cheating will not be tolerated during the exam. Anyone caught cheating will be given one verbal warning. After a second warning, the incident will be documented and reported to GPRO Administration. Students involved in a cheating incident will not receive their grades and will be banned from all future GPRO Exams.

(6) Please take time now to read through all of the instructions on the front of your Exam Booklet.

(7) Does anyone have any questions?

8) Announce time has begun.

a. Record exam Start Time on Proctor Exam Checkout Form.

b. You can periodically remind students of the remaining time during the exam (i.e., every 15 min).

c. Keep watch over students for any forms of cheating (talking, looking at other students’ exams, etc.). Be firm in telling them to stop suspicious behavior. If behavior continues after one warning, the student(s) name(s) and a description of their behavior must be recorded on the Proctor Exam Checkout Form.

9) Turning in Exams:

a. As students finish the exam, verify that each student returns all exam materials:

• Sign-in Sheet

• Exam Answer Sheet

• Exam Booklet

• Course Evaluation

b. Before students exit the room, review their Sign-In Sheets and Exam Answer Sheets to confirm they have been filled out properly and that all bubbles are filled in completely.

c. If the exam materials have not been completed properly, explain this to the student and offer the student the chance to fix these mistakes, if time allows.

d. Collect any remaining exams when the 75 minutes is up.

e. Put all materials, including unused documents, back in the Exam Session Package envelope.


10) Complete the Proctor Check-Out Form.

a. Indicate if there were any specific cheating incidents and explain in detail.

b. You will be asked to fill out an Exam Incident Report if there was an incident.

11) Exam Frequently Asked Questions:

How many questions must a student answer correctly to pass an exam?

A passing score is 70%, or 35 correctly answered questions.

When will students be contacted with their exam results? Students will be contacted with their results via email within 2 weeks. Students that passed the exam will receive their certificates and wallet cards within 6-8 weeks.

What are the required courses for each exam?

Required Courses:

(1) “ Fundamentals of Building Green”

(2) The trade-specific course that corresponds to each exam.

(i.e. If students are taking the Fund + O&M Exam, they should have taken “Fundamentals of Building Green” and “Operations and Maintenance Essentials” prior to the exam).

What happens if a student fails the exam?

Students are permitted to retake the exam one time. If a student fails a second time and wishes to take the exam again, he or she is required to take the course again first.

Please direct students to look on our website (gpro.org) for any unanswered, general questions about the GPRO program. If you have any questions, comments, or suggestions concerning these instructions, please email [email protected]. We appreciate your feedback - Thank you!


APPENDIX D:

GPRO PROCTOR EXAM CHECKOUT FORM 1) Proctor Name

First: Last:

Proctor ID#:

2) Contact Information

Cell Phone: Email:

3) Exam Session #:

4) Students

# Registered:

# Signed-In:

# Walk-Ins:

Total #:

5) Do you have any concerns about the exam session venue?

Yes Please explain:

No

6) Do you have any concerns that the exam session may have been compromised?

Yes Please explain:

No

7) What questions did students have, and how did you answer them? Please include questions you did not know the answer to so that we know which policies or procedures we need to clarify.


APPENDIX E:

GPRO PROCTOR EXAM INCIDENT REPORT

Proctor Name: _________________________________________________

Exam Session #: _________________________________________________

Exam Date: _________________________________________________

Name(s) of Student(s) involved:

___________________________________________________________________________________

Description of Incident:

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Was a warning issued to the student(s)?

Yes Please explain:

No

Did anyone witness the incident?

Yes Provide name(s):

No

Was the Delivery Partner notified?

Yes Please explain:

No

Proctor Signature:

Documents

GPROProctorHandbook 121025 - Urban Green Councilgpro.urbangreencouncil.org/wp-content/.../GPROProctorHandbook_1… · GPRO courses, study the GPRO manuals, ... Manage all exam venue