WelcomeDespite, or maybe because of, the summer weather appearing in October this year, I cannot believe that 2011 is nearly over.

It has been a strange year with the prophets of doom shouting ever louder, but our clients seem to be finding ways to profit and as a result we have had our best year ever by some margin. Our relationship with the relevant suppliers combined with our Consultants knowledge has really come into it's own, which has underpinned growth.

Although we cannot foresee all that will happen in 2012 we do know that the Olympics will transform London in July and we would strongly advise you to think how this might affect your travel plans, perhaps booking flights and accommodation much further in advance than usual. There seem to be two camps of thought - one is to stay and enjoy the carnival, the other is to flee the country and wait for “normality” to reappear. Whatever you are thinking, do it now!

Talking shop, as the airlines consolidate further, there are more opportunities to maximise returns from your travel. The three main groups are all offering Corporate Mileage schemes and this month we are taking a look at some of them. If you wish to find out more then do not hesitate to call for assistance. There really is something for all Companies out there.

Finally, Thank you very much for your custom in 2011. We really do not take you for granted. We look forward to ignoring the doom- mongers with you in 2012, but first, please make time for you and yours over the holidays. Wishing you a warm and comfortable Christmas."

Dominic Joyce - Managing Director

Thanks to BlueBiz, you and your colleagues can fly for free BlueBiz is the AIR FRANCE, KLM, DELTA and ALITALIA Corporate Benefits programme open to all businesses, regardless of the individual traveller and size of company.

BlueBiz offers your company a simple, flexible programme, designed to reflect your company’s travel needs.

Key Benefits: • SigninguptoBlueBizisfree.• EasytomanageonlineaccountwhereyoucankeeptrackoftheBlue

Credits earned, alternatively Grosvenor Travel can manage the account on your behalf.

• Theredemptionawardsarenon-nominative:yourcompanyisfreeto use them for any employee.

Earning Blue Credits The Blue Credits you earn on each flight depend on the destination and class of travel. Blue Credits are valid for up to three years.

Spending Blue Credits BlueCreditscanbeeasilyconvertedinto:• Awardtickets• Upgradeawards

BlueCreditscanberedeemedusingasimplescale:1BlueCredit=£1andanyunusedBlueCreditsremainonyouraccount to be used for another award

Be recognised AIRFRANCEKLMisthefirstairlineGroupintheworldtoinvestinaCorporateRecognitionprogramme,whichisdesigned to treat all Corporate Clients as valued customers throughout the service chain from booking to after care

With your company being a member of BlueBiz, all your employees can benefit from the programme. For further information and all terms and conditions please contact your Account Director management@grosvenortm.co.uk

Competition TimeFor your chance to win a pair of Alitalia return economy tickets on either the London Heathrow to Rome or London HeathrowtoMilanroute,pleaseanswerthefollowingquestion:

What two types of awards can Blue Credits be easily converted to?

Please send your answers to competition@grosvenortm.co.uk by 31st January 2012

Good Luck! Airlines

Competition TimeFor your chance to win Champagne Afternoon Tea for two at The Ritz, courtesyofSwissInternationalAirlinesplease answer the following question.

How many daily frequencies does SWISS operate on the London Heathrow – Geneva route?

Sendyouranswersto competition@grosvenortm.co.uk by 31st January 2012 Good Luck!

SwissInternationalAirLines(SWISS) SWISS INCREASE FREQUENCIES TO GENEVASWISShasfurtherstrengtheneditsmarketpositionwithincreasedfrequenciesfrom London City to Geneva. The service has been increased by 11 flights per week.Inaddition,SWISSoffers6dailyflightsbetweenLondonHeathrowandGeneva.

NEW SWISS ROUTE ZURICH – BEIJINGSWISSistointroducedailynon-stopflightsbetweenZurich and Beijing. The new service to China’s capital, which will start on 11th February 2012, marks a further expansioninSWISS’serviceofthegrowingChinesemarket. The Beijing route is now available to book for 2012.

NEW SWISS BUSINESS CLASS FLATBEDSincetheendofAugust,theentireSWISSlong-haulfleethasbeenequippedwiththe new Business Class cabin which offers ample space, privacy and features the newinnovativeair-cushionseatwhichcanbeturnedintoafullyflatbed.SWISSistheonlyEuropeanairlinetoofferaFirst,BusinessandEconomyClassproductonall its long-haul flights.

For more information, please contact your Account Director management@grosvenortm.co.uk

• C o N N E C T I o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

New London Gatwick to Frankfurt flights Lufthansa has boosted its services from London with the launch of new twice daily flights from Gatwick (SouthTerminal)toFrankfurt.Timingsofthenewflightshavebeenscheduledtoprovidepassengerswithboth a convenient flight to the heart of Germany and the quickest onward connections to Lufthansa’s worldwide network. With a total of 111 weekly flights to Frankfurt from London Gatwick, Heathrow and London City, Lufthansa is offering the greatest number of flight frequencies between these two cities.

Lufthansa – your first choice for Germany Need to be in Frankfurt for a 10.00 am meeting? No problem. For early risers Lufthansa operates the first flightoutofHeathrowat6.20am,aswellasconvenientearlyandlateeveningreturnflightsfromFrankfurt.

British AirwaysBritishAirwayshasre-launcheditsExecutiveClubforfrequentflierswithanew‘Bronze’ card tier.

ThefourthtierbridgesthegapbetweenBlueandSilver,makingiteasierformembers to earn additional benefits.

Bronze card member benefits include:

• Businessclasscheck-in

• Seatselectionsevendaysbeforedeparture

• Earning1.25Avios(formerlyAirMiles)foreverymileflown

• Dedicatedtelephonenumber(UK&US)

• Bronzetierluggagetags

For further information on any of the airline news mentioned in this issue please contact you Account Director management@grosvenortm.co.uk

The New “Magnifica”Alitalia's new “Magnifica” business class has been completely redesigned with regard to seats, cateringandserviceandisatthetopitscategoryglobally:

Key Features

• Newleatherseatswhichextendtoafullyflatbedposition,withamassagefunction.

• Provisionof1-2-1seats,designedforthosetravellingindividuallyorinpairs.

• 12audiochannelsandover40filmsavailableinupto8differentlanguages.

Major Benefits:

• Increased number of flights available.

• Greater choice of destination By accessing the extended global networks of American Airlines and Iberia, travellers can access 122 new destinations around the world.

• More frequent flights to key locations. Travellers can choose the flight that best suits their needs and schedule.

• More coherent customer Service Working closer with partner airlines will provide travellers with smoother connections and a better alignment of schedules.

• Enhanced mileage benefits Making the Executive Club more rewarding than ever for frequent fliers.

Joint Business Agreement – The Benefits for YouThe joint business agreement between British Airways, American Airlines and Iberia is designed to offer greater choice and a more enjoyable travelling experience. It will improve customer service with better connections, network, frequency and frequent flyer benefits.

• C o N N E C T I o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

CoRINTHIAHoTELLoNDoNCombining traditional grandeur with modern freshness, Corinthia Hotel

London is ideally located in the heart of London

Thehotelfeatures294sumptuouslyappointedguestrooms,including43suites.Theroomsareamongthelargestintheircategory in London’s luxury hotel market. With no restrictions on check-in and check-out times, Corinthia Hotel London has

dedicated itself to providing guests ultimate flexibility, convenience and comfort during their stay.

Thehotelboaststwoworld-classrestaurantsofferingsuperbdining:

The Northall celebrates the best of British artisanal produce, together with an extensive selection of organic and biodynamic wines by the glass and by the bottle.

The Mediterranean speciality seafood restaurant, Massimo Restaurant and Oyster Bar, is headed by the renowned Italian chef patron Massimo Riccioli.

In addition, the hotel offers the perfect destination for artfully blended cocktails – Bassoon – a musically inspired bar designed by the award-winningDavidCollinsStudio.

InternationalspacompanyESPAhaspartneredwiththehoteltolaunchitsflagshipESPALifeatCorinthia.Thismagnificentspa,laidoutoverfour floors features 17 treatment rooms, a private spa suite, nail studio, indoor pool, vitality pool, amphitheater sauna, ice fountain, marble heated lounges, private sleep pods, a state-of-the-art gym and Daniel Galvin hair salon..

First Airside Hotel in Britain ThenewAirsidehotelatHeathrowTerminal3,has12rooms.Theseroomsofferguestsacomfortablesleepawayfromthehustleandbustle of the main airport terminal whilst waiting for connecting flights. The cabins are equipped with showers, television, mini-bars and free wi-fi internet access.

Thecompanythatownsthehotel,No1Traveller,runssixairportlounges-atHeathrow,Gatwick,StanstedandJFKinNewYork,USA.

Competition Time For your chance to win a luxury overnight stay at London’s newest five star hotel - Corinthia Hotel London, just answer the following question:

What is unique about Corinthia Hotel London’s check-in and check-out policy?

Please send your answers to competition@grosvenortm.co.uk by 31st January 2012

Good Luck!

Competition Time For your chance to win a pair of return EurostarBusinessPremierticketstoParis, Lille or Brussels please answer thefollowingquestion:

Where can you book our new Business Premier taxi booking service?

Sendyouranswerto competition@grosvenortm.co.uk by 31stJanuary2012

Good Luck!

EURoSTARParis Nord extension works and new taxi booking serviceStation Modernisation for smoother journeys

Renovations in Paris Gare du Nord, have commenced and will run to May 2012. The changes will bring modernised facilities which will make your future journeys even more comfortable. The space between check-in and the departure lounge will be opened up to ease the journey through security and passport controls, particularly at busy times.

The first change is the brand new ticket office, which

is now open, soon to be followed by improvements to minimise queues through check-in and security.

WhereverpossibleEurostarwilladheretothe10minute check-in for Business Premier travellers and Eurostar™carteblancheholders.ThroughoutJanuary2012 however there is the likelihood of some queues so travellers are advised to allow extra time and look out for thededicatedBusinessPremier/Eurostar™carteblancheline at check-in.

Beat the queues on arrival, discover Eurostar's new taxi booking service

To ease transfers from your arrival station to your meetingsusethisnewservice.Simplyfillinataxivoucher in the Business Premier lounge, hand it back to a member of staff at the welcome desk and look out for your driver when you arrive at your destination.

T3 rooms are available for a minimum of two hours between 4.30am and 10.30pm and cost £20 per hour for a single and £30 an hour for a twin.

For further information please contact your Account Director management@grosvenortm.co.uk

• C o N N E C T I o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Hotels

Connecting With.....

Travis MassonThis issue we are connecting you with Travis who you will undoubtedly recognise as our long-serving and expert courier. Travis has been workingwithusfor8yearsandisavitalpartofourteam:hisdetermination,conscientiousnessand efficiency ensure the timely delivery of all your travel documents as required. Before dashing out to do his next delivery he just about had the time toanswersomequestions:

What is your role at Grosvenor? I take care of visas and travel documents.

What do you enjoy most about working at Grosvenor?ItKeepsmeoutoftrouble

What do you do in your spare time? Lots of music! I play in a rock ‘n roll band

How will you be celebrating Christmas and the New Year?I’ll be in Cape Town with family and friends.

As you can see very short and sweet answers from Travis but he is a very busy young man and we couldn't hold him up for any longer!

Stay connected: Remember to look out for our regular G Bulletins providing invaluable up to the minute news and information for you and your travellers.

Grosvenor Focal Point

Staff News

Spring Winners

Happy Christmas HoursIn order to continually provide you with our best level of service over the holiday period please see below for our Christmas and New Year hours:

Friday 23rd December 9am-2pm (on closing the phones will divert to our emergency out of hours service)

Wednesday 28th and Thursday 29th December we will work normal office hours (9am – 5.30pm)

Friday 30th December 9am-2pm (on closing the phones will divert to our emergency out of hours service)

Our usual 9am-6pm hours resume on Tuesday 3rd January 2012.

Congratulations!We are pleased to announce that the Autumn months saw the safe arrival of two new little boys into the “Grosvenor Family”.

GemmaCoote(Victoriaoffice)becameamummy,forthesecondtime,on13thSeptemberandhadabeautifulbabyboycalledTai

PedroHenrique(Victoriaoffice)becameadaddyforthesecondtimealsotoabeautifulbabyboy.NicolasXavierwasbornon4thoctober.

Congratulations and best wishes to them and their families.

WewouldalsoliketocongratulateElenaPrice(Suttonoffice)andStephBrown(Victoriaoffice)ontheirrecentengagements!

And the lucky winners are...... Congratulations to the following lucky prizewinnersfromourpreviousissue:

The Business Class flights to Berlin with BMI were won by Melanie Lewis at Premier Oil

TheJointVenureGoodybagwaswonbyZuzanaBalkovafromBensonElliott

Box tickets to a Harlequin GamefromEthiadwaswonby Lucy Pellerin at Pramerica

The Weekend stay at the Westbury was won by Debbie Bryan from Argenta

Enter our competitions and hopefully it will be your name here next issue!

Merry Christmas and a very happy 2012 to you all

• C o N N E C T I o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk