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Habit Creation Formula
Habits Drive Growth
Habits Create Value
What it takes to create
Performance Habits
ANDREW SYKES
Behavioral Research Applied Technology Laboratory
Habits are your Destiny
High-Performance Habits
Habits = Culture
Business Challenges
New Business
Growth
Client Retention
and Delight
Attract and
retain top talent
Performance
and productivity
Sales and
Marketing
Client Success
and Product
Leaders and
Managers
Employees
and Teams
High-Performance Habits
© Habits at Work
Everything that matters in business comes from
the right actions, taken over and over again
© Habits at Work
The fundamental unit of
competitive advantage is
employee habits
© Habits at Work
Employee HABITS
are YOUR DESTINY
Deliberate Practice:
Getting Good at
Getting Better
Empathic Listening:
Relationship Building
Asking Powerful Questions: Rapid Learning
Keeping your word:
Trust-building
Telling Stories:
Change Minds
Running Effective Meetings:
Accelerate Cooperation
Communicating through Conversation:
Influencing outcomes through Presence
Planning & Prioritizing:
“Own” time & manage complexity
Problem Solving:
Innovation and Client Delight
17
Negotiating to a Win-Win:
Getting what everybody wants
© Habits at Work
Preparing to Perform:
Healthy, Happy and Secure
© Habits at Work
“Our
are our most important asset”
PEOPLE
© Habits at Work
“Our people’s
are our most important asset”
HABITSGOOD
v
© Habits at Work
CULTURE = HABITS
© Habits at Work
CapabilityConfidence + Competence
MotivationCompulsion to Act
BarriersStatic Impediments
TemptationActive Distractions
+ +>
The Habit Change Formula
Habits are your Destiny
High-Performance Habits
Habits = Culture
