Harnessing the Potential of Database Driven Websites

Harnessing the Potential of Database Driven Websites

David LindahlWeb Initiatives ManagerRiver Campus LibrariesUniversity of Rochester

Background Computer Science Xerox PARC Work Practice Study Web Design and Development

Our Organization University of Rochester

Annual sponsored research funding over $1 billion

46 PhD programs UR Libraries

Over 3 million volumes $14 million annual budget

Overview Database Driven Websites Dynamic Web Pages Content Management Systems

Why DB Driven? (part 1) Separate design from content Build content management tools

Manage content Enforce consistency Retention policy Staff efficiency Provide data integrity

Content reuse

Why DB Driven? (part 2) Create a seamless experience Create a task oriented, activity

oriented website Improve Usability through more

flexibility/capability in pages Customization to users context Connect to other systems

How DB Driven Sites Work

Database Server

Web Server

Client

1

File Server2

3

4

56

Examples of Technologies Cold Fusion Microsoft SQL Active Server Pages Java, JSP, JavaScript PERL Flash Web Services, SOAP, XML

Library Website Goals Visually appealing User-Centered Design Task-oriented Infrastructure to support capabilities

What the Libraries Did Roles and Responsibilities

Web Working Group Content Groups Usability Group

Vendor Partnerships Technology Platforms / Integration

Our Infrastructure Web Server (Cold Fusion, IIS, Novell) SQL 2000 Server Voyager OPAC (Oracle DB) ILLiad Server ERA Server SFX Server

Applications We Built

1. Content Management System2. Find Articles3. Courses4. Search / Browse Resources5. Questions and Comments System6. Change Requests

For Each Application Why? Features / Capabilities Roles and Responsibilities Demonstration System Architecture

1. Content Management System

Why? Site survey

• Thousands of files with no inventory• Inconsistency

Staff efficiency Usability ADA compliance


Features / Capabilities (part 1) Staff login / permissions Web administration Page level metadata Edit page button Automatic backup and restore Link checking URL independence / syntax standards


Features / Capabilities (part 2) Web statistics Support for multiple designs and sites Consistency enforcement

• Title/link matching• Style sheets• Common elements

Breadcrumbs ADA compliance


Roles and Responsibilities Web development group

• Design• Development• Administration• ADA

Library staff• Content creation and update• ADA


Demonstration Staff login Staff modules Anatomy of a page Page properties Edit page More staff modules

Staff Login

• Login from any page• Permissions determine available services

Footer (after Staff Login)

• Staff Modules• Properties, Edit Page• Logoff• Link Checker• Detailed Last Updated Information

Staff ModulesStaff Module Applications• Page Manager• Site Manager• Feedback• News• Resource Manager• Courses Manager• Printer Transactions• Voyager Link Checking• Return To Site• Logoff

More

Anatomy of a Page

• Common Header• Common Footer

Other Properties• Title• Background Color• Meta Tags• Page Number

Anatomy of a Page

Body TemplateBody FileCommon Elements

Page Properties 1

More

Page Properties 2More

Edit Page

More Staff Modules

• Logged In To TestDave Account• No Access To Admin Functionality• Limited Access To Applications• Limited Access To Edit Content


More Demonstration Other sites in our CMS Title link enforcement example Web statistics Link checking

Demo Other Sites

TitleConsistency

Demo Statistics

Demo Link Check


System Architecture (part 1)

Web Server• IIS• Cold Fusion

Database Server• Microsoft SQL

Index.cfm

StyleSheet.cfmHeader.cfmBody.cfmFooter.cfm

File Server

• Checks System State In DB

http://www.library.rochester.edu/index.cfm?page=12


System Architecture (part 2)


Database Tables Contain:• Pages• Users• Permissions• System State• Content (Application Data)

2. Find Articles Why?

Finding articles is a big obstacle for undergraduates

Usability testing revealed this issue Users don’t know what a database is or

how to select one Google can be a lower quality resource

2. Find Articles Features / Capabilities

Task oriented pathways to finding articles

Google-like search interface Integration of vendor technologies “Hide the technology” Access from home

2. Find Articles Roles and Responsibilities

AJN content group Task force on meta-search technology Partnerships with vendors IT department involvement

• ERA Server• SFX Server

2. Find Articles Demonstration

FindArticles

BrowseResults

ViewFull Text

(Gathering)

Demo Find Articles

Demo (gathering)

Demo Find Article Results

Demo Full Text

2. Find Articles System Architecture

LibraryWeb Server ERA Server SFX Server

Subscription DB

3. Courses Why?

Difficulty finding reserves material Subject guides not effective

3. Courses Features / Capabilities

Search interface Custom web pages of library resources

for courses• Includes bibliographer, selected resources,

link to the instructor created course page, the syllabus, and the reserves material

Easier for bibliographers Import from the registrars office

3. Courses Roles and Responsibilities

Courses content group• Responsible for features of system• Working with registrars office

Bibliographers are responsible for mapping library resources to specific courses.

Faculty provide the syllabus Reserves/circ staff for linking

3. Courses Demonstration (front end)

FindCourse

ChooseSection

ViewResources

AccessSyllabus

Demo Courses

Demo Select

Demo Course Page

Demo Reserves

3. Courses Demonstration (back-end)

Demo Courses Admin

Demo Courses Admin 2

3. Courses System Architecture

Voyager Catalog• Oracle DB



Web applications haveaccess to catalog datain real time

Courses Availability Open source software:http://sourceforge.net/projects/libcb

4. Search / Browse Resources

Why? Catalog difficult to use Catalog user interface not customizable Catalog not task oriented

• Complex “set limits” screen• Boolean searching is not intuitive


Features / Capabilities Search box and browsable list available

for multiple resources Usability tested interface, customized

to the needs of our users Consistent design across all resource

types and applications in the site Scheduled export of catalog records


Roles and Responsibilities Automated system Content group reviews record displays Design group maintains site style

guidelines


Demonstration

Find DatabasesFind eJournalsFindVideos/DVDs

Popular ReadingCollection

Demo Videos

Demo Pop Reading

Demo ejournals

Demo DB


System Architecture

Voyager Catalog• Oracle DB



To improve performance,Cold Fusion scheduledtasks copy catalog dataat regular intervals.

5. Questions and Comments System

Why? Users were required to understand our

organization in order to ask a question or make a comment.

Some contact points went to a single individual and could get delayed or lost.


Features / Capabilities Database-driven help desk application Knowledgeable staff member reads and

forwards each piece of correspondence QCs stored in a database with metadata

(date, history) Statistics gathering is possible


Roles and Responsibilities Reference Librarian responsible for

triage All staff responsible for responding to

Questions and Comments


Demonstration


System Architecture



Email Server• SMTP

Email is used to notifystaff of new QCs andto respond to patrons.

6. Change Request System Why?

Library staff were emailing the web development group directly

Newest requests were trumping more difficult outstanding requests

No evaluation of the requests was taking place

6. Change Request System Features / Capabilities

Change request form Change request queue for viewing

status of all requests Urgent request awareness tool View history of past requests and

resolutions Print lists designed for weekly review

6. Change Request System Roles and Responsibilities

Staff submit requests and track progress through system

Comments from the public can be converted to change requests by any staff member

Web development group evaluates and implements changes

6. Change Request System Demonstration

ChangeRequest Form

OutstandingQueue

CompletedQueue

UrgentQueue

Demo CR Form

Demo CR List 1

Demo CR List 2

6. Change Request System System Architecture

Change Requests arestored and updated inthe database.



Others Features Chat system Offline

Catalog ILLiad

News system Help/FAQ system

Harnessing the Potential of Database Driven Websites

David LindahlWeb Initiatives ManagerRiver Campus LibrariesUniversity of Rochester

[email protected]

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Harnessing the Potential of Database Driven Websites