Helping you discover…The Library

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CONTENTSFinding Material

Borrowing and Returning

Study Space and Noise Zones

Computers and Printing

Getting Help

Library CatalougeHow do I find books?Where are my course text books?Electronic / Online ResourcesSubject Information

How many items can I borrow?Loan PeriodsKey Text ReferenceLibrary Fines and ChargesHow do I borrow and return items?Renewals

Study SpaceBooking a Study RoomNoise Zones

Computers and PrintingPhotocopying

Where can I find help?

Virtual Librarian - Online Enquiry ServiceStudents with disabilitiesPart Time and Distance Students

In PersonOnline

The IT Helpdesk

Media Services

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Library Catalogue (OPAC)The Library Catalogue (OPAC) will help you locate where items are in the building. There are dedicated terminals on each of the floors or it can be accessed through our web pages. www.roehampton.ac.uk/library

How do I find books?To find a book, first search the Library Catalogue (OPAC). To help you understand the catalogue and the information it gives you it might be useful to look at this OPAC Guide

This will give you details of how many copies there are, how many are available and the shelfmark – which is the code that tells you where the item is in the library.Items are shelved in shelfmark order. The floor guide will help you find which floor it’s on and signage will help you narrow down the area it is shelved in.

Where are my course text books?Many course text books are held in a special collection called Key Text Reference on the ground floor. The books in here are shelved in shelfmark number. However, because these items are high in demand they are for reference only and cannot be taken out of the Key Text area.It’s worth checking the Library Catalogue though, many core texts have additional copies in the main collection of the library available for loan.

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Always note down the full shelfmark and use the floor signs to help you find items.

Did you know we have a recently returned area where books are held initially when they are returned.Try here first if you’re looking for items that have recently been returned.

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Electronic/Online ResourcesWe have a wide range of electronic resources available to you, these are sometimes called online resources. Under the Library website if you select ‘Online Resources’ or go tohttp://studentzone.roehampton.ac.uk/library/online/index.html you will find further information.

We have a variety of electronic resources including e-books, e-journals and online databases. You might need a password but the Online Resources webpages or the Library staff can give you more information.

Did you know the electronic books and journals are also accessible via the Library Catalogue

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Subject InformationWe have information available on our website specific to your subject area that will help you find the best resources. Visit the Library Subject Resources pages on our website http://studentzone.roehampton.ac.uk/library/subjectresources/index.html. There is a library guide for each subject, arranged by School. You can find yours by clicking on the relevant links provided. There is also a link to the Academic Liaison Librarian who works with your programme or department. Academic Liaison Librarians are here to support the information needs of students and staff for teaching, learning and research.

The Library Subject Resources pages will help you find material for your specific subject, such as books/journals, online resources, databases, access to other specialist libraries and reference materials.

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How many items can I borrow?Undergraduates may borrow 12 items and postgraduates 15 items, with an extra allocation of School Experience items for teacher training students (15 items). Part-time and distance learners are also entitled to a document delivery service for more information check the website http://studentzone.roehampton.ac.uk/library/ptdistance/docdelinstructions.html

Loan periodsOur books are available on loan periods based on anticipated demand.School Experience Items

6 weeks

Main Stock Items Week or Month LoanA/V (Loanable) 3 daysJournals, A/V, Key Text

Reference Only

Key Text Reference CollectionThese books are in particularly high demand and are reference only. They may be used in the Key Texts area where there are photocopiers and study space for reading.

Library fines and chargesWe charge fines on library items in order to keep them in circulation as much as possible and give everyone a chance to use them. Most overdue items accrue fines at the rate of 25p a day, though rates for laptops and other loans might be higher. Further information is available on the website.

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We have self service fines payment machines at the Library and at Whitelands where you can pay your fines off.

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How do I borrow and return items?

BorrowingTake your books to the self service machines and follow the instructions on the screen to take them out.

ReturnsItems can be returned on the self service machines. The Library has an out of hours book returns slot for when the Library is closed, situated just by the front doors. You can also return items to room G064, Computer Suite at Whitelands.

RenewalsMost loanable items can be renewed, either online via the Library Catalogue My Account function or the 24 hour Automated Renewals Line on 020 8392 3250.

Courtesy emails will be sent to Roehampton email accounts to remind you to renew items ahead of time or advise you of reservations or recalls.

Self ServiceSelf service machines provide a convenient way for you to borrow and return materials.

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You can save yourself from getting charged on items by renewing regularly

You will need your ID/Library card to loan items from the machines. You can get these from the Library but there is a replacement cost for new ones of £10.

?Your borrowing rights are automatically withdrawn if your fines reach £10 or more.

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Study SpaceWe have study bays dotted around the book floors in places, we have bookable study rooms, PC Suites, social learning in the Wired cybercafé, access to power for laptops on study bays, sofas, desks, bean bags and comfy chairs.

You can choose which area suits you best for the task in hand

Booking a Study RoomThe library has several study rooms varying in size. Most can be booked in advance.

All rooms are open access when not booked but to guarantee getting a room when you want please book in advance via our web booking system http://studentzone.roehampton.ac.uk/library/lrc/studyrooms/index.html

Two of these rooms have priority booking status for students who are registered with the Library as having Special Requirements.

Noise ZonesThe Library has a range of study environments available. In trying to meet the needs of everyone we also have noise zones to cater for all tastes, Group, Quiet and Silent areas.The library operates a traffic light colour system on posters to distinguish the noise zones:

Green Zones = GroupSocial StudyIn these areas talking and discussion is OK, but no loud behaviour or music please. Mobiles can be used and eating and drinking is allowed, (cold food only).

Amber Zones = Quiet StudyAre for quiet study and low level conversation is permitted. Mobiles must be on silent and used for texting only in these areas. Eating and drinking is allowed(cold food only).

Red Zones = Silent StudyThese areas are for silent study only.This means no talking is allowed and mobile phones are not to be used in these areas.You must not eat and drink in these areas.

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Please respect the noise zones or you may be asked to move to an alternative area

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StudyZoneStudyZone is the University’s Virtual Learning Environment (VLE). StudyZone is used by lots of lecturers, but not all, to present and deliver a wide variety of resources and activities including module material/resources, discussion areas and online quizzes/tests.

To access StudyZone you will need to know your StudyZone username and password, this will be the same as your computer Network Account username and password.Go to the StudyZone log in page http://studyzone.roehampton.ac.uk and enter your username and password and a list of the courses you are enrolled upon should appear once you have logged in.

StudyZone can be accessed from any computer, on and off campus, as long as you have internet access.

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Computers and printingThe Library holds a large number of computers, including 50 computers in the Wired CyberCafe on the ground floor; large computer suites on the ground, second and third floors and some of the individual study rooms and group study rooms also have computers. For full details of the location of all the open access computers are see http://studentzone.roehampton.ac.uk/itservices/openaccess/index.html

All Roehampton students are issued with a computer network account to use during the Admission and Registration process. This is also your log in for any University owned (open access) computer including the ones in the Library.The library has a number of both black and white and colour print stations. To use these you will need money credited to your ID card and there are a number of self service crediting stations in the Library, as well as in Whitelands and Lulham at Froebel. For full instructions on how to use the print stations check the website http://studentzone.roehampton.ac.uk/itservices/printing/index.html

If you have any computing queries you can ask at the IT Helpdesk in person, on the phone or online

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PhotocopyingWe have photocopiers for general use in the Library. All you have to do is to ensure that you have credit on your University ID card (just like you do for printing) and then put the card into the card reader next to the photocopier.Adding credit to your card:http://studentzone.roehampton.ac.uk/itservices/printing/index.html

Media ServicesMedia Services offers a range of services available to students. Colour photocopying is available upto A3 in size, while colour printing is offered up to A1 using our Poster Printer.A drop of service for copying, binding, laminating and embossing is offered from 8.30am(Term Time). Last drop off for completion the same day is 3.00pm.

Self-operated spiral binding is available in the Library at the CopyPoint. Spirals and covers can be purchased at the Media Centre counter.

Video cameras, Stills cameras, Digital Audio Recorders and Dictaphones are all available for students to borrow on a 3 day loan, subject to availablitly.

Adobe Photoshop CS3 and Windows Movie Maker can be found on the PC’s in the Media Centre with staff on hand to help students with any questions they may have.

http://studentzone.roehampton.ac.uk/media/index.html

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Getting help

Where can I find help?In personLibrary staff are available to help you or to put you in touch with your Subject Librarian. Look for staff wearing Library Staff tops, they might be roving on the floors or be available at the Pink Desk or the Welcome Desk on the ground floor.

Staff are also on hand at the IT Helpdesk and Media Counter, on the ground floor, to help with your IT and Media Services enquiries.

Each subject in the University has a member of Library Staff who can give you expert advice about how to use the Library:http://studentzone.roehampton.ac.uk/library/subjectresources/iateam.html

OnlineThe Library Website has a lot of useful informationwww.roehampton.ac.uk/library

IT and Media Services also have websites with further information:http://studentzone.roehampton.ac.uk/itservices/index.htmlhttp://studentzone.roehampton.ac.uk/media/index.html

Virtual Librarian - Online Enquiry ServiceThe Virtual Librarian is an online enquiry portal and is available to help answer your library and StudyZone queries, promote self help guidance and provide online advice. Try searching the Frequently Asked Questions (FAQs) by using keywords to see if your question can be resolved quickly and easily. If you can’t find the answer you’re looking for in the FAQs you can submit a request via the Virtual Librarian, just click on the icon. Give us a description of your enquiry, clearly outlining the details, and the team will provide you with advice and solutions to all of your Library and StudyZone queries. Use the Virtual Librarian by clicking on the link and log in with your usual network account detailshttps://servicedesk.roehampton.ac.uk/footprints/library.html

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Students with disabilitiesWe offer a range of additional services to users with disabilities, which includes priority booking on study rooms, extended loans, search and collect service and 121 support. For more information check the webpages http://studentzone.roehampton.ac.uk/library/disabledusers/index.html

Part time and distance studentsContact your Academic Liaison Librarian who will help you get the best out of our resources for your needs. A list of contacts is available on the website at http://studentzone.roehampton.ac.uk/library/subjectresources/iateam.html

The IT HelpdeskThe IT Helpdesk is based on the ground floor of the Library and is the central point for all IT queries.For instance, Helpdesk staff can help if you have a problem with your University network login or Roehampton email; cannot connect to the University wireless network or are living in Halls and are having a problem getting on-line.

You can contact the Helpdesk in a variety of ways Self Service Portal: log, track and update your request on-line – click on the link in MyZone or go to https://servicedesk.roehampton.ac.uk/footprints/ithelpdesk.htmlEmail: it.helpdesk@roehampton.ac.ukPhone: 020 8392 3737or you can visit us in person – we open the same hours as the Library

?Don’t forget there is lots of information about IT Services at

http://studentzone.roehampton.ac.uk/itservices/index.html

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CONTACTLibrary Enquiry Desk 020 8392 3770

Renewals and Borrower Information 020 8392 3250

Library Enquiries Onlinehttps://servicedesk.roehampton.ac.uk/footprints/library.html

Digitisation Servicedigitisation@roehampton.ac.uk

IT Helpdeskit.helpdesk@roehampton.ac.uk

IT Helpdesk020 8392 3737

University LibraryRoehampton UniversityRoehampton LaneLondonSW15 5SZ

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