HEMS Vision & MissionHEMS Vision & MissionOur Program, LLCOur Program, LLC

• VisionVision

• MissionMission

• PrinciplesPrinciples

• CollaborationCollaboration

• AuthenticityAuthenticity

• Mission Integration Mission Integration

• Safety Philosophy Safety Philosophy

• MetricsMetrics

• Technology & Technology & TrainingTraining

• PeoplePeople

• ManagementManagement

Our Operating PhilosophyOur Operating Philosophy

Our Vision...Our Vision...

• Our Program will be recognized by our Our Program will be recognized by our patients, employees, competitors, suppliers patients, employees, competitors, suppliers and industry peers as the preeminent and industry peers as the preeminent aeromedical services company in the United aeromedical services company in the United States. Our benchmarks will be innovation States. Our benchmarks will be innovation and safety.and safety.

Our Mission...Our Mission...

• Our program provides leading aeromedical Our program provides leading aeromedical service to all we serve through dedication to service to all we serve through dedication to quality and safety, while maintaining an quality and safety, while maintaining an attitude of human service consistent with the attitude of human service consistent with the core values of the our parent institution.core values of the our parent institution.

• We honor God in all we do...We honor God in all we do...• We advance & enhance the vision of our We advance & enhance the vision of our

parent organization...parent organization...• We pursue & exemplify excellence...We pursue & exemplify excellence...• We innovate in the interest of safety...We innovate in the interest of safety...• We assist in the support & encourage We assist in the support & encourage

the professional growth & development the professional growth & development of our employees...of our employees...

• We contribute in a positive manner to We contribute in a positive manner to the communities we serve...the communities we serve...

Our Principles...Our Principles...

Mission IntegrationMission Integration

Mission Integration...Mission Integration...

• We act in a manner that provides meaningful We act in a manner that provides meaningful response to the human needs of our patients, response to the human needs of our patients, our coworkers and the communities we serve. our coworkers and the communities we serve. We integrate the core values of our We integrate the core values of our organization with our professional organization with our professional competencies and this is demonstrated in our competencies and this is demonstrated in our actions. We are perceived as a “family” and actions. We are perceived as a “family” and recognize the importance of our own individual recognize the importance of our own individual families.families.

Safety PhilosophySafety Philosophy

We strive to operate the safest We strive to operate the safest HEMS program in the industry...HEMS program in the industry...

• We operate to “zero tolerance” aviation standards We operate to “zero tolerance” aviation standards for the safety of our patients and medical crews. for the safety of our patients and medical crews. Our aircraft operate under Instrument Flight Rules, Our aircraft operate under Instrument Flight Rules, our pilots are “Airline Transport” certified and train our pilots are “Airline Transport” certified and train to FAA Part 135 standards, our maintenance to FAA Part 135 standards, our maintenance technicians are FAA “Inspector Authorized,” and technicians are FAA “Inspector Authorized,” and we operate under the scrutiny of a full time we operate under the scrutiny of a full time Director of Safety & Compliance. Our operational Director of Safety & Compliance. Our operational and safety standards exceed all FAA and CAMTS and safety standards exceed all FAA and CAMTS requirements for helicopter emergency medical requirements for helicopter emergency medical service programs. service programs.

MetricsMetrics

We measure our performance...We measure our performance...

• We develop and utilize protocols that measure, We develop and utilize protocols that measure, monitor, and compare our performance within monitor, and compare our performance within our program, our medical system, our region our program, our medical system, our region and our industry. We establish and utilize and our industry. We establish and utilize various benchmarks and metrics to assess various benchmarks and metrics to assess progress toward our safety and performance progress toward our safety and performance goals. We employ Management By Objective, 6 goals. We employ Management By Objective, 6 Sigma, and Total Quality Management Sigma, and Total Quality Management operating standards to all aspects of our operating standards to all aspects of our company operation.company operation.

Technology & TrainingTechnology & Training

We are committed to the practical We are committed to the practical application of advanced application of advanced technology...technology...

• Whenever practical, we employ advanced Whenever practical, we employ advanced technology, training and management systems technology, training and management systems to enhance the safety of our patients and to enhance the safety of our patients and personnel, improve the reliability of our personnel, improve the reliability of our aircraft, advance the quality of our aircraft aircraft, advance the quality of our aircraft maintenance, and maximize the efficiency of maintenance, and maximize the efficiency of our flight operations. our flight operations.

Our PeopleOur People

We have exceptional and qualified We have exceptional and qualified employees...employees...

• We respect them. We engage them in our We respect them. We engage them in our mission. We have confidence in their ability to mission. We have confidence in their ability to make good choices and we empower them to make good choices and we empower them to do so. We are committed to their professional do so. We are committed to their professional development and success. We recognize them development and success. We recognize them for their achievements and contributions.for their achievements and contributions.

Our ManagementOur Management

Our managers are decision makers...Our managers are decision makers...

• They have the authority and freedom to make They have the authority and freedom to make decisions and we live with those decisions. We decisions and we live with those decisions. We expect, encourage, preach and demand expect, encourage, preach and demand individual initiative and ideas from our individual initiative and ideas from our management. We work everyday to merit our management. We work everyday to merit our employee confidence, trust, commitment, employee confidence, trust, commitment, loyalty and respect. loyalty and respect.

CollaborationCollaboration

We endeavor to positively impact We endeavor to positively impact our industry...our industry...

• We seek opportunities to collaborate with We seek opportunities to collaborate with professional organizations, institutions, and professional organizations, institutions, and governmental agencies working to improve the governmental agencies working to improve the safety of the Helicopter Emergency Medical safety of the Helicopter Emergency Medical Service industry.Service industry.

AuthenticityAuthenticity

We are committed to our mission...We are committed to our mission...

• Our management, staff, policies, procedures, Our management, staff, policies, procedures, facilities, infrastructure, and actions speak facilities, infrastructure, and actions speak always to the authenticity of our vision. always to the authenticity of our vision.

Enjoy your visit with us... We’re Enjoy your visit with us... We’re glad to have you here with us.glad to have you here with us.

Your Healthcare SystemYour Healthcare System