Higher EducationTop-Ten IT Issues

2007

Top-Ten IT Issues – National CIO Survey Results

1. Funding IT

2. Security

3. Administrative/ERP/Information Systems

4. Identity/Access Management

5. Disaster Recovery/Business Continuity

6. Faculty Development, Support, and Training

7. Infrastructure

8. Strategic Planning

9. Course/Learning Management Systems

10. Governance, Organization, and Leadership for IT

Top-Ten IT Issues

Chico Comparison Indicators

Green – Leading / On Target

Yellow – Ongoing Progress

Red – Little To No Progress

#1 Funding IT

Identify revenue streams that are better aligned with the current drivers of IT costs

New Communications Rate Structure (port charge model)

Data Center server support charges

User Services charge for non-supported equipment

Web Services charge back service (does not meet demand)

Technology fee generating $1.5 – $3M per year to support academic excellence (e.g., classroom tech., labs, desktops, accessibility, and discipline based tech.)

#1 Funding IT

IT budget flexibility Limited flexibility in base budget Flexibility opportunity – training and staff reassignment

2006/07 INFORMATION RESOURCES EXPENDITURES(General Fund and Lottery)

$10,802,530

OE $578,490

5%

Library Materials $1,131,703

10%

Maintenance & Contractual

Services $573,253 5%

Hardware/Software & Equipment

$389,092 4%

Salaries $8,129,992

76%

#1 Funding IT

Decision-making process implemented to free up portions of IT budget for innovative uses Enterprise Technology Planning and Support Expenditures

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

2004/2005 2005/2006 2006/2007

Planning/Admin Technical CMS

Warehouse Security WebCT

Enterprise Hdw Systems Other (BPI, TII, Wireless)

#1 Funding IT

Implement or enhance IT governance process to align IT priorities with institutional goals

Information TechnologyExecutive Committee

(ITEC)

Vice Provost for Information Resources/CIO

University Technology Advisory Committee

(UTAC)

Chico Information Systems Committee

(CISC)

#2 Security

Consistently enforced privacy and security policies, best practices, and guidelines that extend across the enterprise (e.g., EM 97-18; server security best practices; SSN use guidelines)

Senior administrators recognize roles as information stewards

IT security viewed as a funding priority

Formal, documented incident-response plan with notification procedures. Trained forensic staff

University Police -- User Services -- Security Office

Security awareness and training program

#2 Security

Appropriate infrastructure in place to improve security

Initial / Ad HocLevel 1

RepeatableLevel 2

Documented / Implemented

Level 3

Managed / Measurable

Level 4

OptimizedLevel 5

Recognized need, silo efforts

Similar procedures & tools, no formal training, high reliance on individual

Published standards & procedures, commitment to training, expect adoption, can not detect deviations

Adopted by campus, audit for compliance, manage to metrics

Automated, campus-wide, best in class

Maturity Model

Target

Start

#3 Administrative/ERP/Information Systems

Availability of and/or ready access to timely information for strategic planning and decision making Data warehouses -- Score card process -- Reporting systems

Improved processes, operational efficiency gains Re-engineered processes Improved services for students, faculty, staff, and administrators

Institutional integration of major systems/packages with its ERP without major customization WebCT/Vista (Learning Management System) Ad Astra (Classroom scheduling) Cashnet (Fee payments) Identity Management Infrastructure

Sustainable institutional IT resources to improve systems and keep up users’ productivity in the new environment Enterprise Technology Budget allocation

#4 Identity/Access Management

Trained staff to select, deploy, and manage I/AM solutions

Institutional strategy for managing digital identities Help students, faculty, and staff understand their legal rights and

responsibilities as well as manage and protect their identities

Institutional assessment and limitation of the use of SSN and other identifying data

Campus leaders recognize their roles as information and identity stakeholders

Formal establishment of ownership of identity data maintained on campus systems

System provides granularity of roles for authentication to services (e.g., deans/managers/chairs)

#5 Disaster Recovery/Business Continuity

Staff, equipment, information available to continue functioning in the event of an incident – assessment of processes

Mission critical processes defined

Documented and tested disaster recovery and business continuity plan Campus plan documented; requires thorough testing Unisys has disaster recovery protocol in place for ERP

Stakeholder commitment to testing recovery modules on an annual basis to prevent false sense of security and improve underlying processes

#6 Faculty Development, Support, and Training

Faculty understand their students and how they perceive technology

Feedback - 2006 Faculty/Student Strategic Planning Forum

Faculty Vision of Technology

What would faculty like to see happen over the next four to five years in technology, both delivered by CSU, Chico and outside of campus?

Access anytime, anyplace Access anytime, anyplace Access anytime, anyplace Access anytime, anyplace

Portal channels for specific majors or progamsPortal channels for personalized reports,

assessment, statistics Portal channels for clubs, teams, etc. (target

populations) Portal content

e-Portfolio student work over multiple courses, programs, majors, co-curricular

e-Portfolio personal faculty portfolios and portfolios for assessment

e-Portfolio Chico My Face Funding

Student assessment Program/personnel assessment

Communication - unified email, chat, blogs, podcasts, text messaging

Communications for business transactions

Academic advising for students at risk, progress towards degree, program recruitment

Advising report availability/distribution other information on the students

Co-curricular transcripts

Academic standards - base set of student skillsBusiness rules streamlined - use technology to

reduce paper work.

Wiki for building indexed student contributions and building knowledge base

All smart classrooms!

Improveed learning management software Better and consistent department lab support Online support for club, sports, social events

Convergence of mobile devices - phone, response system keypads/clickers, PDAs

Consistent faculty desktop refresh Mobile devices

Digital marketplace - e-books, textbook integration

Classroom Management

Wireless everywhere but in my classroom when I don't want it.

Warehousing (contextual information)

Faculty events - hiring, committee membership, references, degrees/certifications

* Faculty Forum - September 2006

CSU Chico FacultyTechnology Vision*

Social/Co-curricular ComputingAlumni ActivitiesAdministrative/FinancialAcademic

Student Vision of Technology

What would students like to see happen over the next four to five years in technology, delivered by CSU, Chico and outside of campus?

24x7 access 24x7 access 24x7 access 24x7 access

Wireless, available power outlets Wireless, available power outlets Wireless

Everything available through the portalAbility to pay fees, change address,

transcripts, electronic refunds

Learn about and join learning communities, social networking, sports, clubs, P2P, public

service.

Participate in networking and professional connections to find job opportunities

Single user ID for everything Single user ID for everything Single user ID for everything Single user ID for everything

Self-service for everything through portal Self-service for everything through portal Self-service for everything through portal Self-service for everything through portal

Registration - prerequisite checks, waitlistsRegistration - better what ifs and ability to develop schedule and automatically enroll.

Security "don't want to be hacked" Security "don't want to be hacked" Security "don't want to be hacked" Security "don't want to be hacked"

Unified email not Wildcat, Exchange, WebCT, chat, blogs, podcasts, text

messaging

Unified email, text messaging (e.g. holds, fines, etc. to personal cell phones)

Unified email, IM, blogs, text messaging Unified email, IM, blogs, text messaging

e-Portfolio - classworke-Portfolio - resume, recommendation

letterse-Portfolio - co-curricular transcript e-Portfolio - special interest groups

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Want to know and understand their progress to degree requirements.

Financial aid advising and debt counseling Counseling, tutoring, health services

Group work facilities (e.g netstudy rooms)

Discipline-based software in all labs.

* Student Forum - September 2006

CSU Chico Student Technology Vision*

Academic Administrative/FinancialSocial/Co-curricular

ComputingAlumni Activities

Student/Faculty Vision Alignment

What would students like to see happen over the next four to five years in technology, delivered by CSU, Chico and outside of campus?

24x7 access 24x7 access 24x7 access 24x7 access

Wireless, available power outlets Wireless, available power outlets Wireless

Everything available through the portalAbility to pay fees, change address,

transcripts, electronic refunds

Learn about and join learning communities, social networking, sports, clubs, P2P, public

service.

Participate in networking and professional connections to find job opportunities

Single user ID for everything Single user ID for everything Single user ID for everything Single user ID for everything

Self-service for everything through portal Self-service for everything through portal Self-service for everything through portal Self-service for everything through portal

Registration - prerequisite checks, waitlistsRegistration - better what ifs and ability to develop schedule and automatically enroll.

Security "don't want to be hacked" Security "don't want to be hacked" Security "don't want to be hacked" Security "don't want to be hacked"

Unified email not Wildcat, Exchange, WebCT, chat, blogs, podcasts, text

messaging

Unified email, text messaging (e.g. holds, fines, etc. to personal cell phones)

Unified email, IM, blogs, text messaging Unified email, IM, blogs, text messaging

e-Portfolio - classworke-Portfolio - resume, recommendation

letterse-Portfolio - co-curricular transcript e-Portfolio - special interest groups

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Unified calendar for all courses, events/personal, alumni business, but don't

clutter my calendar

Want to know and understand their progress to degree requirements.

Financial aid advising and debt counseling Counseling, tutoring, health services

Group work facilities (e.g netstudy rooms)

Discipline-based software in all labs.

* Student Forum - September 2006

CSU Chico Student Technology Vision*

Social/Co-curricular Computing

Academic Administrative/Financial Alumni Activities

#6 Faculty Development, Support, and Training

Faculty Information Technology Survey ResponsesAgreement/Satisfaction

0%

20%

40%

60%

80%

100%

Spring 1999 Spring 2001 Spring 2003 Spring 2005 Spring 2007

Technical support is available when needed

Easy access to information technology training

Satisfaction with work related technology training

Appropriate faculty training and support Majority of faculty agree that Chico provides adequate technology

training and support

Faculty Technology Survey Results

#6 Faculty Development, Support, and Training

Faculty Development History of working with faculty to provide opportunities/awards, etc. Development opportunities coordinated by Academic Affairs (e.g.,

CELT)

Faculty Information Technology Survey ResultsAgree/Strongly Agree

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Spring 1999 Spring 2001 Spring 2003 Spring 2005 Spring 2007

My campus has been generally supportive of faculty efforts to enhance instruction w/ information technology

My department provides adequate support for integrating information technology into instruction

Faculty Technology Survey Results

#7 Infrastructure

Replacement plan for servers, appliances, network devices, and other hardware Covered by IT strategic plan (largely depends on IRES and ETPS budget)

Network and systems administrators have tools and training to automate problem detection and notification

Network and critical applications servers with built-in redundancy (e.g., WebCT/Vista, TII/ITRP)

Effective management of accelerating requirements for systems and storage Plan for development and growth of more data warehouses, repositories,

digital collections, etc.

Evaluation or deployment of server virtualization technology Initial deployment underway

Meeting current demand for wired and wireless connectivity 100 hubs installed, campus wide deployment tied to TII/ITRP

#8 Strategic Planning

IT strategic plan connected to institutional plan

Communication plan to inform all constituents about IT planning activities

IT strategic plan drives budget priorities and investments

Goals realistic and reachable – including ‘stretch’ goals

Plan accountability with credible metrics for gauging progress – benchmarks included as short- and long-term yardsticks of success

Strategic plan review and update process

Strategic planning process aligned with institutional decision-making

#8 Strategic Planning

IT Strategic Plan visibility Faculty Technology Survey results indicate that approximately 80% of

the faculty respondents believe Chico has a good IT strategic plan

Faculty Technology SurveySpring 2007

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

My campus has a good strategic plan for use ofInformation Technology

Strongly Agree

Agree

Enterprise Technology Roadmap

#9 Course/Learning Management Systems

Commercial or open source application Commercial – WebCT/Blackboard Vista

Reduction of costs through a consortium agreement Contract agreements at Chancellor’s Office level

Integration points – CMS, library, portal, etc.

Training and support resources Multi-level training – one on one, one hour, and day long workshops

Smooth transition when changing/upgrading systems WebCT to Vista complete by December 2007

Planning for high availability with sufficient failover Significant hardware upgrades; on-going analysis

#9 Course/Learning Management Systems

Assessment of how the C/LMS affects teaching and learning Faculty and students make significant use of on-line instructional technology

On Line Learning

0

5000

10000

15000

2001-02 2002-03 2003-04 2004-05 2005-06

Faculty Using LMS Students Enrolled Active Course Sections

Chico LMS/APO data

#10 IT Governance, Organization, and Leadership

Governance structure that facilitates planning, prioritizing, and implementing IT issues

Institutional executive team understands the role of an IT leader is about the ability of a campus to achieve goals and objectives through technology

IT leader interaction with campus executives and academic leaders

IT leader participating on institutional strategic planning bodies

Established IT advisory structures that are broadly representative

Developing IT leaders for the future; leadership-development path in place

Campus IT organization coordination with state-level governance structures

Chico IT Scorecard

1. Funding IT

2. Security

3. Administrative/ERP/Information Systems

4. Identity/Access Management

5. Disaster Recovery/Business Continuity

6. Faculty Development, Support, and Training

7. Infrastructure

8. Strategic Planning

9. Course/Learning Management Systems

10. Governance, Organization, and Leadership for IT

Focus Areas

1. Discipline based academic technologies Funding issues

2. Classroom technology equipment and support, funding, and scope Refresh plan Consistent funding strategy

3. Faculty and staff development

4. Campus web development

5. Stakeholders sharing common technology vision

6. Knowledge management initiative

Top-Ten IT Issues

Questions?