Hilton Cancun Golf & Spa Resort Response Details

Voice of the Customer Back to List

Contact Name: Ms. Kathy Meyer Hotel: Hilton Cancun Golf & Spa Resort Dates: 10/16/2006 - 10/22/2006

Account: CARGILL INC. Post As: Cargill Animal Nutrition Survey Type: SMPS

How satisfied were you with the meeting/event you recently held at this Hilton hotel?

10

If returning to this city, how likely would you be to plan another meeting/event at this Hilton hotel?

10

How likely would you be to recommend this Hilton hotel to others? 10

Did you experience a problem with the hotel before, during or after the meeting/event which impacted your overall satisfaction?

No

How satisfied were you with the sales negotiation process? 8

The Event Manager was accessible and responsive during the pre-planning of your meeting/event

10

The overall value of services received for your meeting/event 10

The meeting rooms were set up accurately and according to the specifications you provided.

10

Did you or any of your staff conduct a site visit? No

If yes, how satisfied were you with the creativity and effectiveness of the site visit? N/A

The creativity and presentation of your coffee breaks N/A

The cleanliness and maintenance of the meeting/event space 10

The quality of the directional signage in the meeting/event space N/A

The equipment/services in the business center N/A

The package delivery service to your meeting rooms N/A

The overall satisfaction with your Event Manager 10

The Event Manager's hotel product knowledge and experience 10

The Event Manager's accessibility during the meeting/event 10

The overall satisfaction with your Sales Manager 10

The level of communication between your Sales Manager and Event Manager 10

The effectiveness of the Event Service Manager ("Blue Coat") 10

The accessibility of the General Manager/Hotel Manager N/A

The responsiveness of hotel staff 10

The friendliness and efficiency of the front desk staff 10

The efficiency of the guest room reservations process with the hotel 8

Sufficient resources to meet your telecommunications/High Speed Internet Access requirements in the meeting space

10

The friendliness and efficiency of the banquet staff 10

The Catering/Event Manager's creativity in menu development 4

The value of services received for catered events 10

Did you use the in-house audio-visual services? No

The value of services received for in-house audio-visual N/A

Why did you not use the in-house audio-visual service? No AV Needs

Did you receive your master account bill? Yes

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The accuracy of the master account bill 10

The timeliness in receiving the master account bill 10

The ease in understanding the master account bill 10

Are there individuals you would like to recognize specifically and why? Yes

Who would you like to recognize? (Name/Title/Comments 1)

Griselda Vazques was wonderful to work with in the planning of this event. And while I wasn't on-site I also understand that her assistant, Christina was also wonderful.

Please share any comments/suggestions you have that will help us improve our services and product for your next meeting/event.

I can't think of anything that would have improved this event. Your staff and services were flawless. Everyone did everything they could have to make this one of the best events I have ever coordinated. I would highly recommend any business unit with Cargill, Inc. to use the Hilton Cancun as a meeting site!

What was your role and/or responsibility in this meeting/event? Negotiations; pre-planning; on-site logistics

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