HiPath 500 HiPath 3000 HiPath 5000 - Best4Systems · Before You Begin 2 Before You Begin These operating instructions describe the optiPoint 500 entry telephone on your HiPath 500

HiPath 500HiPath 3000HiPath 5000

optiPoint 500 entry

Operating Instructions

Before You Begin

Before You BeginThese operating instructions describe the optiPoint 500 entry telephone on your HiPath 500 and HiPath 3000 / 5000.They describe all functions you can use from your telephone. You may find that some func-tions you wish to use are not available on your telephone. This may be due to one of the following reasons:• The function has not been configured for your telephone - please contact your service

personnel.• Your communications platforms does not support this function - please contact your

service personnel.

Important Notes

CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery back up and power fail switchover to emergency analogue phones is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks.For information on telephone maintenance Page 59.

The information provided in this document contains merely general descriptions or charac-teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.The trademarks used are owned by Siemens AG or their respective owners.

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact the service personnel.

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Before You Begin

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environ-mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and elec-tronic equipment.For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you pur-chased the product or your sales representative. The statements quoted above are only fully valid for equipment which is in-stalled and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equip-ment.

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Contents

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .8optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Making Calls – Basic Functions . . . . . . . . . . . . . . . .11Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 11Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 12On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 13

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 14Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 15

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . 17

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Contents

Making Calls – Convenience Functions . . . . . . . . . 18Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 18Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Answering Calls from the Entrance Telephoneand Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 22Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 22Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 24Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 25Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 26Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 26Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 27Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 28After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 29Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 30

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Saving Function, Procedures and Appointment . . 32Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Displaying and Assigning Call Charges . . . . . . . . . 33Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . . 34Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Contents

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 36Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 36Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 37Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Other Functions/Services . . . . . . . . . . . . . . . .38Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 39Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Resetting Services and Functions(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 41Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 42Using System Functions from the Outside(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 42Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Controlling Relays (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . 45Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 45

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) . . . . . 46

Using Team Functions. . . . . . . . . . . . . . . . . . . . . . . . .47Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 48Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 48Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Team and Executive/Secretary Functions WithAssigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . .50Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .51Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Contents

Special Functions in the LAN(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 55Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Overview of Functions and Codes (Alphabetical) . 63

FCC and Industry Canada Compliance. . . . . . . . . . . 69FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

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Basic operating instructions


optiPoint 500 entry control panel

Keys fortelephone settings

Keypad

Handset

Speakerfor ring tones

Eight fixed function keys:ConsultationRedialMessage WaitingCallbackSpeed DialMuteSpeakerRelease

LEDs

Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.

8


Step by Step

How to Use these Operating InstructionsYou will find a graphic representation of the steps in log-ical sequence in the left column. Below is an explana-tion of the symbols:

n Lift the handset (off-hook).

t Replace the handset (on-hook).

s Conduct a call.

o Enter a telephone number or code.

dd Enter the PIN.

u or v Press volume controls on the telephone.

w You hear a tone.A long tone (positive confirmation tone) confirms that you have successfully activated a function or procedure.A short tone (negative confirmation tone) indicates that the function or procedure was rejected.

Press the key.

Press the illuminated key.

Press the flashing key.

9

Step by Step


Accessing Functions... With CodesYou can activate the functions of your system by enter-ing codes such as:

qmk DND (do not disturb) on.

rmk DND (do not disturb) off.

All codes to activate or enable functions are always in-troduced by pressing the star key, and all codes to de-activate, disable or delete functions are always entered starting with the pound key.

An alphabetically ordered overview of all functions and their corresponding codes can be found in the Appendix (Quick-Reference Operating Instructions).

... With Function KeysFunctions for which a key has been set up can be ac-cessed directly as follows.

Press the "consultation hold" key. The function is exe-cuted, provided this is possible in the current situation.

If your service personnel has changed the default assignments and saved functions on keys in ac-cordance with your requests or requirements, you can execute these functions by pressing the appropriate keys.

Consultation

10

Making Calls – Basic Functions

Step by Step


Making and Answering CallsSpecial default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone se-quence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance tele-phone, your telephone rings three times in rapid succession every four seconds (triple-tone se-quence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

Answering a Call

The telephone rings.

n Lift the handset.

u or v To raise or lower the volume, keep pressing the keys un-til the desired volume is set.

Open Listening in the Room During a CallYou can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the hand-set.

Activating this function:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Speaker

Speaker

11

Step by Step


Dialing Numbers/Making Calls

Answering a Call With the Handset

n Lift the handset.

o Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset. or

Press the key.

On-Hook Dialing

o Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

The called party does not answer or is busy:

Press the key. The LED goes out.or

Press the key.

Ending the call

t Replace the handset.or

Press the key.

Release

Speaker

Release

Release

12


Step by Step

Redialing a NumberThe last three external telephone numbers dialed are stored automatically.You can redial them simply by pressing a key.

n Lift the handset.

Press this key.

Turning the Microphone On and OffTo prevent the other party from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree microphone.

Precondition: You are conducting a call. The microphone is switched on.


Turning off the mute:

Press the illuminated key. The LED goes out.

Calling a Second Party (Consultation Hold)You can call a second party while engaged in a call. The first party is placed on hold.

Press the key. LED flashes.

o Call the second station.

Return to the first party:

Press this key and wait two seconds.

or (depending on the configuration)

Press the key twice.

Redial

If this feature is configured (contact the service personnel), accounts codes entered are also saved Page 33.

Mute

Mute

Consultation

Consultation

Consultation

13

Step by Step


Switching to the Party on Hold (Toggle) qf Press the key. Enter the code. LED continues to flash.

Combining the calling parties into a three-party conference

qg Press the key. Enter the code. The LED goes out.

Connecting the other parties to each other

t Replace the handset.

Transferring a CallIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.


o Enter the number of the party to which you want to transfer the call.

s Announce the call, if necessary.


Call Forwarding

Using Variable Call ForwardingYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system).

n Lift the handset.

qe Enter the code.

e or f or g Enter the line type you wish to use: 1 = all calls, 2 = external calls only, 3 = internal calls only

o w Enter the destination number (without the external code).

Consultation

Consultation

Consultation

Special features must be taken into consider-ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Page 53!

14


Step by Step

Deactivating call forwarding:

n Lift the handset.

re w Enter the code.

Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Num-bers (MSN) (Not for U.S.)

If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.For example, you can forward your phone line to your home phone after business hours.

n Lift the handset.

qjh Enter the code.

e or f or g Enter the line type you wish to use:1= immediate, 2 = on no answer, 3 = on busy

o Enter your DID number.



n Lift the handset.

rjh Enter the code.

e or f or g Enter the activated call forwarding type.1= immediate, 2 = on no answer, 3 = on busy

o w Enter your DID number.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact the service per-sonnel), you can also forward calls to this desti-nation. Destinations: fax = 870, DID = 871, fax DID = 872.

15

Step by Step


Using CallbackIf a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.You receive a callback,• When the other party is no longer busy• When the user who did not answer has conducted

another call.

Storing a CallbackPrecondition: You have reached a busy line or noone answers.


or

qilPress the key. LED flashes. Enter the code.

Answering a CallbackPrecondition: A callback was saved. Your telephone rings. The Callback key lights up (if present).

n Lift the handset. You hear a ring tone.

Deleting (All) Stored Callbacks

n Lift the handset.

ril w Enter the code.

Callback

Consultation

16


Step by Step

Telephone Settings

Adjusting the Ring Volume

u or v Press one of these keys while the phone is idle.

e Press the key.

u or v To raise or lower the volume, keep pressing the keys un-til the desired volume is set.

u v simultaneously Save.

Adjusting the Ring Tone

u or v Press one of these keys while the phone is idle.

f Press the key.

u or v To adjust the ring tone, keep pressing the keys until the desired ring tone is set.


Adjusting the Receiving Volume During a Call

You are engaged in a call.

u or v To raise or lower the volume, keep pressing the keys un-til the desired ring tone is set.


17

Step by Step

Making Calls – Convenience Functions


Making Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

n Lift the handset.

qim Enter the code.

o Enter the number of the telephone that is ringing.

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact the service personnel).

The telephone rings.

Press the key.

If a call cannot be rejected, your telephone will continue to ring.

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement.

You can respond with the handset or in speakerphone mode.

n Lift the handset and answer the call.

Accepting calls in a team Page 48.

Release

Placing a speaker call to a colleague Page 22.

18


Step by Step

Answering Calls from the Entrance Telephoneand Opening the DoorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door them-selves by entering a 5-digit code (e.g. using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

n Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.

or

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone:

qjePress the key. LED flashes. Enter the code.

o w Dial the entrance telephone number.

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Consultation


19

Step by Step


Activating the door opener:

n Lift the handset.

qlm Enter the code.

o Dial the entrance telephone number.

o w Enter the five-digit code. Default code = "00000" (con-tact the service personnel).

e or f Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with-out a doorbell ring.

Deactivating the door opener:

n Lift the handset.

rlm Enter the code.

o w Dial the entrance telephone number.

20


Step by Step

Dialing Numbers/Making Calls

Speed-Dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-bers Page 21 or the service personnel has stored system speed-dial numbers.

n Lift the handset.

Press the key. or

qk Enter the code.

o Enter a speed-dial number."*0" to "*9" = station speed-dialing."000" to "999" = system speed-dialing (contact the ser-vice personnel).

If applicable Suffix-dialing

o If necessary, you can suffix-dial additional digits (for ex-ample, the user’s extension) at the end of the saved sta-tion number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num-bers: *0 through *9 Page 21.

n Lift the handset.

qmf Enter the code.

o w Enter the speed-dial number you wish to use (*0 to

*9).

o w First enter the external code and then the external sta-tion number (wait approx. 5 seconds).

Speed-dial

21

Step by Step


Using MailboxesIf there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset.

n w Lift the handset.

rjlg Enter the code.or


This connects you to the sender of the message or the mailbox system.

Talking to Your Colleague With a Speaker CallYou can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an system telephone without any action on their part.

n Lift the handset.

qld Enter the code.

o w Enter the station number.

Automatic Connection Setup (Hotline)If this function is configured (contact the service per-sonnel), the system automatically sets up a connection to a preset internal or external destination.

n Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Message Waiting

22


Step by Step

Reserve TrunkIf this feature is configured (contact the service person-nel), you can reserve a busy trunk for your own use.When the trunk is free, you receive a call.

n Lift the handset.

o Enter the external code. The external trunk is busy; you hear a busy signal tone. Wait about 5 seconds until the busy tone ends.The trunk is reserved.


When the reserved trunk becomes free:

Your telephone rings.

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

23

Step by Step


Assigning a Station Number (Not for U.S.)If this function has been configured (contact the service personnel), you can selectively assign a specific num-ber (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

n Lift the handset.

qhe Enter the code.

o Enter the DID number you wish to use.

o Dial the external number.

Associated Dialing/Dialing AidIf this function has been configured (contact the service personnel), you can use your telephone as a dialing aid for other telephones.

n Lift the handset.

qjk Enter the code.

o w Enter the internal station number of the party for whom you want to dial.

o Enter the number you wish to dial (external number with external code).

24


Step by Step

During a Call

Using Call WaitingCallers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can also bar call waiting or the call waiting tone

Page 26.

Accepting a Waiting Call (Camp-On)Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings.

n Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-ond call:

qiiPress the key. LED flashes. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Press this key and wait two seconds.

or (depending on the configuration)


Consultation

Consultation

Consultation

25

Step by Step


Preventing and Allowing Call Waiting (Auto-matic Camp-On)If this function has been configured (ask the service per-sonnel), you can prevent or allow a second call

Page 25 from being signaled by automatic camp-on during an ongoing call.

n Lift the handset.

rhmdor qhmd

w

Enter the code to "prevent" or "allow" call waiting.

Turning the Call Waiting Tone On and OffYou can suppress the call waiting tone every six sec-onds for external calls. A one-time special dial tone then alerts you to the waiting call.

n Lift the handset.

qlk or rlk w Enter code for "tone off" or "tone on".

Parking a CallYou can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

qijPress the key. LED flashes. Enter the code.

d ... m w Enter the number of the park slot (0 - 9) and make a note of it.If the park slot number you entered is already being used, you will hear the negative confirmation tone. Please enter another number.


Consultation

26


Step by Step

Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.

n Lift the handset.

rij Enter the code.

d ... m Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.

n Lift the handset.

qjg Enter the code.

o Enter the line number you noted earlier.

Conducting a ConferenceIn a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal or external users.

n Lift the handset.

o Call the first party.


o Call the second station. Announce the conference.

qg Press the key. Enter the code. The LED goes out.

A tone sounds every 30 seconds to indicate that a con-ference is in progress. Contact the service personnel for instructions on how to turn it off.

If a parked call is not picked up, after a specific period of time the call is returned to the tele-phone from where it was parked (recall).

Consultation

Consultation

27

Step by Step


If the second party does not answer:

Press this key and wait two seconds.or (depending on the configuration)


Adding Up to Five to the Conference (Initiator Only)


o Call the new party. Announce the conference.

qg Press the key. Enter the code. The LED goes out,etc.

Leaving a Conference


Ending a Conference (Initiator Only)

rg Press the key. LED flashes. Enter the code.

Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500)


qhme Enter the code.

Activating Tone Dialing/DTMF Suffix-DialingYou can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.

s You have set up a connection.

qigPress the key. LED flashes. Enter the code.

o You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals.

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Ending the call also deactivates DTMF suffix dialing.Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

28


Step by Step

After a Speaker Call (Announcement) in a GroupIf this function has been configured (contact the service personnel), you can use a speaker call (announcement,

Page 22) to announce a call in progress to a group of users Page 47.After a member of the group has accepted the call re-quest, you can transfer the waiting party.

Precondition: You are conducting a call.

qldPress the key. LED flashes. Enter the code.

o w Enter the group’s station number.

s Announce the call.When a member of the group accepts the call, you are connected to this party.


Trunk Flash (Not for HiPath 500)To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.

Precondition: You have set up an external connection via an analog line.

qiePress the key. LED flashes. Enter the code.

o Enter the service code and/or telephone number.

Consultation

If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (recall).

Consultation

29

Step by Step


If You Cannot Reach a Destination

Call Waiting (Camp-On)It is important that you reach the called party, but the number is busy.

n Lift the handset.

o Enter the internal station number.Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.

The called party can then respond Page 25.

Busy Override - Joining a Call in ProgressThis function is only available if it has been configured by the service technician (contact the service person-nel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

qjf wPress the key. LED flashes. Enter the code.

The called party and person to whom this party is talk-ing hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

The called party can prevent automatic call wait-ing Page 26.

If this feature is configured (contact the service personnel), you will hear the ring tone immedi-ately.

Consultation

30


Step by Step

Using Night AnswerWhen night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).


n Lift the handset.

qhh Enter the code.

o w Enter the destination number (= temporary night an-swer service) within 5 seconds.

orq w Enter the code or use the default (= standard night an-

swer service).


rhh w Enter the code.


31

Step by Step

Saving Function, Procedures and Appointment

Saving Function, Procedures and Appointment

Appointments Function

Saving AppointmentsYou can tell your telephone to give you a call when you want to be reminded of an appointment Page 32.To do this, you need to save the time you want the call to be made. The appointment can be set for any time within the next 24 hours.

n Lift the handset.

qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

f or k If the selected language is "US English" (ask the service personnel) enter the code 2 for "am" or 7 for "pm".

w

Deleting and checking a saved appointment

n Lift the handset.

rhj w Enter the code.

Using Timed Reminders

Precondition: You must have saved a timed reminder Page 32. The current time is the time stored.

n t Your telephone rings.Lift the handset and replace it again.

If you fail to answer the timed reminder, it re-peats five times and is then erased.

32

Displaying and Assigning Call Charges

Step by Step

Displaying and Assigning Call Charges

Dialing with Call Charge AssignmentYou can assign external calls to certain projects.

Precondition: The service personnel has set up account codes for you.

n Lift the handset.

qjd Enter the code.

o Enter the account code.

If applicabler w Press this key (may be needed, depending on the con-

figuration; contact the service personnel).

o Enter the number of the external station.

You can also enter the account code during an external call.

33

Step by Step

Private Sphere/Security


Turning Do Not Disturb On and OffYou can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti-vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur-pose (contact the service personnel).

n Lift the handset.

qmk or rmk w Enter the code for "on" or "off".

Caller ID SuppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it.

n Lift the handset.

qlj or rlj w Enter code for "suppress" or "restore".

When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not disturb" is active.

Authorized internal callers can automatically override the "do not disturb" function after five seconds.

The service personnel can turn caller ID suppres-sion on and off for all telephones.

34


Step by Step

Silent MonitorIf this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed.

n Lift the handset.

qmhh Enter the code.

o Enter the internal station number.

Monitoring a RoomA telephone can be used to monitor a room. The func-tion must be activated on the telephone that you want to monitor.Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:

n Lift the handset and direct it towards the noise source.

qll w Enter the code.

Deactivating the telephone to be monitored:


Monitoring the room:

n Lift the handset.

o Enter the internal number of the telephone in the room you wish to monitor.

35

Step by Step


Trace Call: Identifying Anonymous Callers (Not for U.S.)You can have the carrier identify malicious external call-ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

s You are engaged in an external call.

qlhPress the key. LED flashes. Enter the code.

Locking the Telephone to Prevent Unauthorized UseYou can prevent unauthorized persons from using your telephone during your absence.

Precondition: You must have configured a personal identification number (PIN) for your telephone

Page 37.

To lock and unlock the telephone:

n Lift the handset.

qjj or rjj Enter the code for "lock" or "unlock".

o w Enter the telephone lock PIN Page 37.

Consultation

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact the service personnel.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can con-tinue to dial internal numbers as usual.

An authorized party Page 37 can also lock and unlock your telephone.

36


Step by Step

Locking Another Telephone to Prevent Unauthorized UseIf this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again.

You can use this function to unlock the telephone for us-ers who have locked their telephones and then forgot-ten their PINs.

n Lift the handset.

qmhg Enter the code.

o Enter the internal number of the telephone that you want to lock or unlock.

q Enter the code for "Changeover on".or

r Enter the code for "Changeover off".

Saving Your PINTo use the functions• to prevent unauthorized persons from using your

telephone Page 36• to use another telephone like your own Page 39• to change your call number Page 40

you need to enter a personal identification number, which you can save yourself.

n Lift the handset.

qmg Enter the code.

o Enter the current five-digit PIN.If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

o Enter the new PIN.

o Repeat the new PIN.

If you forget your PIN, contact the service per-sonnel, who can reset your PIN to "00000".An authorized party Page 37 can also lock and unlock your telephone.

37

Step by Step

Using Other Functions/Services


Sending a MessageYou can send short text messages (infotexts) to single users or groups of users who have system telephones.On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialing tele-phones, transmitted text messages will be saved as a callback request.

n Lift the handset.

qjl Enter the code.

o Enter the internal station number of the recipient or group.

d ... m w Select the preprogrammed message (which can be changed by the service personnel). Enter the code. For example:

Deleting Sent Messages

n Lift the handset.

rjle w Enter the code.

0 = Please callback 5 = Fax waiting1 = Someone is waiting 6 = Dictation please2 = Appointment 7 = Please come see me3 = Urgent call 8 = Please make copies4 = Do not disturb 9 = Ready to depart

Texts sent to groups can be deleted only by the originator.

38


Step by Step

Answering MessagesIf you have received any messages, the button "mes-sages/info" will light up. After lifting the receiver you will hear a special dial tone or an announcement.

n w Lift the handset.

rjlg Enter the code. or


This connects you to the sender of the message or the mailbox system.

Using Another Telephone Like Your Own for a CallOther people can temporarily use your telephone for outgoing calls as though it were their own.

n Lift the handset.

qidl Enter the code.

o Enter the other user’s station number.

o w Enter the other user’s telephone lock PIN.


This state is canceled at the end of the call.

Message Waiting

39

Step by Step


Change call number (relocate)You can put your call number on every other available telephone when it is set up (contact the service person-nel).Your previous telephone then receives the old call num-ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele-phone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new tele-phone.

n Lift the handset.

qmhem Enter the code.

o Enter your own call number.

o Enter code (telephone lock) Page 37.(This is not necessary if you have not determined a code yet).

rmhem Enter the code.

You can, however, connect your telephone to an-other connection and carry out the procedure.

40


Step by Step

Resetting Services and Functions(System-Wide Cancellation for a Telephone)There is a general reset procedure for activated func-tions. The following functions are canceled, if they were activated:

• Forwarding on• Advisory msg. on• Ringing group on• Hunting group off• Suppress call ID• Waiting tone off• DND on• Ringer cutoff on• Messages received:• View callbacks

n Lift the handset.

rd w Enter the code.

41

Step by Step


Activating Functions for Another TelephoneIf this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code: *97/#97 Page 34• Call forwarding, code *11, *12, *13/#1 Page 14• Lock and unlock all phones,

code: *66/#66 Page 36• Group ringing, code: *81/#81 Page 48• Group call,

code: *85/#85 Page 47• Reset services and functions,

code #0 Page 41• Control relay,

code: *90/#90 Page 45• Night service, code *44/#44 Page 31• Timed reminders,

code *65 Page 32

n Lift the handset.

qlg Enter the code.

o Enter the internal number of the telephone for which you want to activate the function.

o w Enter the code – e.g. *97 for DND on – and procedure (if relevant).

Using System Functions from the Outside(DISA: Direct Inward System Access)If this function has been configured (contact the service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions,code: #0 Page 41

• Call forwarding, code: *1/#1 Page 14

42


Step by Step

• Lock and unlock all phones, code: *66/#66 Page 36

• Save PIN, code: *93 Page 37

• Send a message, code: *68/#68 Page 38

• Group ringing, code: *81/#81 Page 48• Group call, code: *85/#85 Page 47• Suppress caller ID,

code: *86/#86 Page 34• Open door, code: *61 Page 19• Door opener on/off, code: *89/#89 Page 20• Control relay, code *90/#90 Page 45• Do not disturb, code: *97/#97 Page 34• Speed-dialing, code: *7 Page 21• Associated service, code: *83 Page 42

Precondition: You have a telephone that uses tone di-aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

o Set up a call to the system. Enter the station number (contact the service personnel).

o Wait for a continuous tone (if necessary switch the tele-phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the system).

o Wait for a dial tone and then enter the code, such as

*97 for Do not disturb on. Make other inputs as necessary; (refer to the operating instructions for pulse and DTMF telephones).

or


You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.

43

Step by Step


Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500)If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in-formation systems, from your telephone.

Precondition: You have set up a connection.

qhfPress the key. LED flashes. Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact the service personnel to find out which option is pro-grammed in your system:

• Input in en-bloc mode

d ... m Enter data.

r Press this key at the end of the entry.

or • Input in online mode:The connected computer processes your entries di-rectly.

r Enter the code.

d ... m Enter data.

Consultation

44


Step by Step

Controlling Relays (Not for HiPath 500)If this feature is configured (contact the service person-nel), you can turn up to four relays on and off to control different facilities (such as a door opener).Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

n Lift the handset.

qmd or rmd Enter the code for "on" or "off".

e ... h w Enter the relay.

Radio Paging (Not for U.S., Not for HiPath 500)If paging equipment is connected to your system (con-tact the service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Page 48, call forwarding Page 14, or call re-direction (service technician) to the internal station number of your paging equipment.A call request is then signaled automatically.


45

Step by Step


Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Enhanced Paging Equipment (HiPath 3700/3750/3800 Only)

Paging:

n Lift the handset.

qhi Enter the code.

o w Enter the number of the party you want to page.

Answering the page from the nearest telephone:

n Lift the handset.

rhi Enter the code.

o Enter your own station number.

46

Using Team Functions

Step by Step


Turning Group Call On and OffIf this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.Incoming calls are signaled on all group member tele-phones in the order in which they are received ( hunt group) or simultaneously (= group call) until one mem-ber of the group accepts the call.You can also belong to a team (including executive/sec-retary ones) to which multiple lines have been as-signed. Page 50.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (in-cluding an executive/secretary team).

You belong to a hunt group or a group call:

n Lift the handset.

rli or qli w Enter the code for "leave" or "join".

You belong to multiple groups or to one group with lines (including executive/secretary teams):

n Lift the handset.

rli or qli Enter the code for "leave" or "join".

r w Enter the code for "Leave all groups".

or

q w Enter the code for "Join all groups.

or

o w Enter a group/trunk number to directly "leave or join".


47

Step by Step


Accepting a Call for Another Member of Your TeamYou can accept calls for other telephones in your team (group) from your telephone even while engaged in an-other call. To do this, contact your service personnel to find out if a group has been configured.

Precondition: You telephone rings briefly.

n Lift the handset.

qik Enter the code.

Activating and Deactivating a Ringing GroupYou can have calls for your telephone signaled audibly at up to five other phones. The person who answers first receives the call.

Saving telephones for the ringing group:

n Lift the handset.

qle Enter the code.

o w Enter the internal station number.

Removing all telephones in call ringing group:

n Lift the handset.

rle w Enter the code.

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.


48


Step by Step

Uniform Call Distribution (UCD)If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed.An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

n Lift the handset.

qhde or rhde Enter the code for "Log on" or "Log off".

o w To log on, enter your identification number ("Agent:"). Contact the service personnel to find out what it is.

Logging on and off during your shift:

n Lift the handset.

rhdf or qhdf Enter the code for "Not available" or "Available".

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un-til you log back on.

s or n You have or had an UCD connection.

qhdg or rhdg Enter the code for "on" or "off".

Turning the night service on and off for UCD:

n Lift the handset.

qhdh or rhdh Enter the code for "on" or "off".

49

Step by Step

Team and Executive/Secretary Functions With Assigned Trunk Lines

Team and Executive/Secretary Functions WithAssigned Trunk LinesIf this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.In addition, you can also activate call forwarding or a ring transfer for the lines of your group.

Forwarding Calls on LinesYou can immediately forward internal or external calls on lines of your group to different internal or external telephones (destinations); even external destinations are possible in certain system configurations.Activating call forwarding for one line activates the func-tion for all members in your group.

n Lift the handset.

qide Enter the code.

o Enter the desired line number.

e or f or g Enter the line type you wish to use:1 = all calls, 2 = external calls only, 3 =internal calls only



n Lift the handset.

ride Enter the code.

o w Enter the desired line number.

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

50

Testing the Telephone

Step by Step

Transferring Calls Directly to the Exec-utive (Only in an Executive/Secretary Group)Normally, audible signaling of all calls for the executive is heard only in the secretary’s office.You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.


n Lift the handset.

qidf Enter the code.



n Lift the handset.

ridf Enter the code.


Testing the Telephone

Testing the Telephone FunctionsYou can test your telephone functions.

Precondition: Your telephone is idle.

n Lift the handset.

qmhd Enter the code.

If everything is OK,• all LEDs on the telephone start flashing, and• the ringer signal sounds.

51

Step by Step

Special Functions in the LAN (Not for HiPath 500)

Special Functions in the LAN(Not for HiPath 500)If your telephone is operating in a HiPath 5000 RSM en-vironment, multiple HiPath 3000 systems are intercon-nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group CallPrecondition: you belong to the hunt group/group call

Page 47 of another HiPath 3000:

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the other HiPath 3000.

r Enter.

o Enter the (DISA) call number of your telephone.

r Enter.

rli or qli w Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

o Enter the group number for "Join/Leave, directed".

52


Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Page 14 for your telephones from other HiPath 5000 RSM tele-phones.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

r Enter.

o Enter the (DISA) call number of your telephone.

r Enter.


qe Enter the code.

e or f or g Enter the line type you wish to use:1 = all calls, 2 = external calls only, 3 = internal calls only

o w Enter the destination number (without external code).


re w Enter the code.

53

Step by Step


Using Night AnswerIf authorized (contact the service personnel), you can define telephones in other HiPath 3000 communica-tions platforms as the night answer Page 31.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.

r Enter.

o Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

r Enter.


qhh Enter the code.

o w Enter the destination number (= temporary night an-swer service) within 5 seconds.


rhh w Enter the code.

54


Step by Step

Activating and Deactivating a Ringing GroupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 48.

Saving the telephones for the ringing group:

n Lift the handset.

qle Enter the code.

o Enter the call number.

r w Enter.

Removing all telephones in call ringing group:

n Lift the handset.

rle w Enter the code.

55

Step by Step


Controlling RelaysIf this feature is configured (contact the service person-nel, you can also control relays Page 45 in other HiPath 3000 communications platforms.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled.

r Enter.

o Enter the (DISA) call number of the telephone from which you wish to control the relay.

r Enter.

qmd or rmd Enter the code for "on" or "off".

e ... h w Enter the relay.

56


Step by Step

Opening the DoorIf this feature is configured (contact the service person-nel), you can also activate the door opener Page 19 in other HiPath 3000 communications platforms.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened.

r Enter.

o Enter the (DISA) call number of the telephone from which you wish to activate the door opener.

r Enter.

qje Enter the code.

o w Enter the call number of the entrance telephone.

57

Documentation

58

DocumentationYou can find these operating instructions in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask the service personnel) in HTML and PDF format.

In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.

http://www.siemens.com/hipath

Fixing Problems

59

Fixing Problems

Telephone Maintenance• Always use a damp or antistatic cloth to clean the telephone. Never

use a dry cloth.• If the telephone is very dirty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the "do not disturb" function was activated on your tele-phone. On lifting the handset, you will hear a special dial tone. If so, deac-tivate it Page 34.

You cannot dial an external number:

Check whether you telephone is locked. On lifting the handset, you will hear a special dial tone. If so, unlock the telephone Page 36.

To correct any other problem:

First contact the service personnel. If the service personnel is unable to correct the problem, contact Customer Service.

Index

Index

Aaccount code .............................................. 33agents .......................................................... 49announcement ........................................... 22answering a timed reminder .................... 32appointment ................................................ 32assigning a DID number ........................... 24associated dialing/dialing aid .................... 24automatic connection setup ..................... 22

Ccall

accepting, group ..................................... 48answering ................................................ 11entrance telephone ................................ 19forwarding ............................................... 14forwarding in a team ............................. 50forwarding MSN in CO .......................... 15parking ..................................................... 26pickup, directed ...................................... 18rejecting ................................................... 18retrieving from park ............................... 27retrieving held ......................................... 27transfer after announcement ............... 29

call charge assignment ............................. 33call signal ..................................................... 11call transfer ................................................. 14call volume ............................................ 11, 17call waiting

accepting ................................................. 25allowing .................................................... 26preventing ............................................... 26

call waiting (camp-on) ................................ 30tone off .................................................... 26

call waiting on/off ....................................... 26call waiting tone on/off .............................. 26caller ID

restoring display ofsuppressing display of caller ID ....... 34

caller ID suppression ................................. 34calling a second party ................................ 13calls

distributing .............................................. 49

60

calls in queue .............................................. 49CE mark ......................................................... 3change call number ................................... 40cleaning the telephone .............................. 59conference .................................................. 14connection setup, automatic .................... 22consultation hold key ................................. 13

Ddialing

internal/external calls ............................. 12dialing internal calls .................................... 12dialing numbers

on-hook dialing ........................................ 12using redial .............................................. 13using speed-dialing ................................ 21

direct inward system access (DISA) ....... 42DISA ............................................................. 42distributing calls ......................................... 49do not disturb ............................................. 34door opener ................................................. 20

Eenhanced paging equipment ................... 46entrance telephone .................................... 19executive/secretary functions .................. 50explanation of symbols ............................... 9external code .............................................. 12

Fforwarding ................................................... 14

multiple subscriber number (MSN) ..... 15forwarding MSN in CO .............................. 15functions

activating/deactivating for another tele-phone associated service ..................... 42resetting ................................................... 41

Ggroup call ..................................................... 47

Index

Hhandsfree answerback .............................. 18HiPath 5000

actuators .................................................. 56group call ................................................. 52hunt group ............................................... 52night answer ........................................... 54opening the door .................................... 57relays ........................................................ 56ringing group ........................................... 55transferring call forwarding ................... 53

hotline .......................................................... 22hunt group ................................................... 47

IIP telephony ................................................ 52

Kkeys

fixed ............................................................ 8

LLAN telephony ............................................ 52LEDs=light emitting diodes ....................... 8locking

all phones ................................................ 37locking all phones ....................................... 37locking/unlocking the telephone .............. 36

Mmailbox ........................................................ 22making calls

with the dialing aid ................................. 24making external calls ................................. 12making trunk calls ...................................... 12malfunctions ............................................... 59message

answering ................................................ 39deleting/displaying ................................. 38receiving .................................................. 39sending .................................................... 38

monitoringsilent ......................................................... 35

multiple subscriber number (MSN) ......... 15

Nnight answer ............................................... 31notes .............................................................. 2

Oopen door

with a code .............................................. 19open listening ............................................. 11operating principle ..................................... 10operating steps ............................................. 9override .................................................. 30, 35

Pparking a call ............................................... 26personal identification number ................ 37pickup (call) ............................................ 18, 48PIN ................................................................ 37

for a telephone ........................................ 36preventing and allowing automatic camp-on .................................................................. 26programming your telephone ............ 17, 34project calls ................................................. 33

Rradio paging equipment PSE .................... 45recall ............................................................. 29receiving volume .................................. 11, 17redialing a number ..................................... 13relays ............................................................ 45relocate ........................................................ 40reserving a trunk ........................................ 23resetting functions ..................................... 41resetting services ....................................... 41ring tone ....................................................... 17ring transfer

in an executive/secretary team ............ 51ring volume ................................................. 17ringing group ............................................... 48room monitor .............................................. 35

Ssaving a PIN ................................................ 37secretary functions .................................... 50security ........................................................ 34

61

Index

setting your telephone ........................ 17, 34silent monitor .............................................. 35simple paging equipment ......................... 45speaker call ................................................. 22special dial tone .......................................... 22speed-dialing

dialing numbers ...................................... 21saving station speed-dialing ................. 21suffix-dialing ............................................ 21system ..................................................... 21

station numberassigning .................................................. 24

station speed-dialing ................................. 21suffix-dialing ................................................ 28

automatic ................................................. 21DTMF tone dialing ................................. 28

switches ...................................................... 45system speed-dialing ................................ 21system-wide cancellation ......................... 41

Ttelephone

cleaning .................................................... 59locking ...................................................... 36locking another ....................................... 37locking/unlocking .................................... 36locking/unlocking all phones ................. 37maintaining .............................................. 59operating .................................................. 10settings .............................................. 17, 34testing ...................................................... 51using another like your own ................. 39

telephone data service .............................. 44telephone maintenance ............................ 59telephone test ............................................ 51temporary phone using a

temporary phone .................................... 39testing the telephone ................................ 51testing the telephone functions .............. 51text message

answering ................................................ 39deleting/displaying ................................. 38receiving .................................................. 39sending .................................................... 38

three-party conference ............................. 14time-dependent hotline ............................. 22toggle ........................................................... 14

62

tone dialing .................................................. 28tone dialing (DTMF dialing) ....................... 28trace call ....................................................... 36transfer (call)

after announcement .............................. 29transfer call .................................................. 14trunk flash .................................................... 29trunk, reserving .......................................... 23

UUCD .............................................................. 49using functions from the outside ............ 42

Vvariable call forwarding ............................. 14

Wwork time .................................................... 49

Overview of Functions and Codes (Alphabetical)

Overview of Functions and Codes (Alphabetical)The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key.

Functions Operating Steps

Accept call Directed n qim o Int.

Group n qikAdjust ring tone u or v f u v simultaneously

Adjust ring volume u or v e u v simultaneously

Answer call n

Assign station number (not for U.S.) n qhe o MSN o Ext.

Associated dialing n qjk o Int. w o Stn No.

Associated service n qlg o Int. oCall charge assignment/account code n qjd o ACCT r if appl. w o Ext.

Call forwarding On n qeeo Stn No. wn qefo Stn No. w

n qego Stn No. w

Off n re wForward Line: On n qideo Trk No. e o Stn No.w

n qideo Trk No. f o Stn No.wn qideo Trk No. g o Stn No.w

Forward Line: Off n ride o Trk No. wCall forwarding incarrier network on

n qjhe o MSN o Ext.wn qjhf o MSN o Ext.wn qjhg o MSN o Ext.w

Call forwarding incarrier network off

n rjhe w o MSN wn rjhf w o MSN w

n rjhg w o MSN w

63


Call waiting (camp-on) n o Int. w Stn busy, wait 5 seconds

Callback Store a callback

Delete a callback n ril wAnswering a callback(call)

n

Camp-on Accept a waiting call(camp-on)

t n

qii

Terminate second call,resume first call

(1x or 2x)

Prevent call waiting(automatic camp-on)

n rhmd w

Allow call waiting(automatic camp-on)

n qhmd w

Call waiting tone on n rlk wCall waiting tone off n qlk w

Change call number n qmhem o own call No.

o Code rmhem

Change call volume s u or v u v simultaneously


Callback

Consultation

Consultation

64


Conference Start n o Stn No.

o Stn No. qg

The other party doesnot respond1. Continue the call

(1x or 2x)

Add a party to theconference (max. five)

o Stn No.

qg etc.

Leave conference t

End conference rgRemove ISDN centraloffice party from theconference(only for U.S.,not for HiPath 500)

qhme

Consult s o Stn No.

Quit consultation,resume first call

(1x or 2x)

Toggle qfStart three-partyconference

qg

Connect parties tControl relay On (not for HiPath 500) n qmd e...h w

Off (not for HiPath 500) n rmd e...h wDND On n qmkw

Off n rmkwDoor opener Conversation

(entrance telephone) n or after 30 seconds n o Int.

Open door qje o Int.

Door release on n qlm o Int. + Code w e or f

Door release off n rlm o Int. w


Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

65


DTMF dialing/Tone dialing s qig oEnding a call t or

Group call Leave n rli w or

n rlir w or

n rli o Group wJoin n qli w or

n qlir w or

n qli o Group wHF answerback nHotline nMaking calls n o Stn No. or o Stn No. nMessage Send n qjl o Int. d...m w

Delete (sent) n rjle wAnswering n w rjlg

Monitoring n qmhh o Int.

Mute Off s

On s

Night answer On n qhh o Int. w or

n qhh q wOff n rhh w

Override Stn busy qjf wPaging Paging another

person (not for U.S.,not for HiPath 500)

n qhi o Int. w

Answer page (simple /enhanced pagingequipment)

n qim o Int. or

n rhi o Int.


Consultation

Release

Mute

Mute

Consultation

66


Park a call s qij d...m w t

Retrieve a parked call n rij d...mPhone Changeover on

(lock) n qjj o Code

Changeover off(unlock)

n rjj o Code

Lock all phones n qmhg o Int. qUnlock all phones n qmhg o Int. r

Phone test n qmhdPicking up (retrieving) a held call n qjg o Line No.

Redial n

Reject call

Reset services n rd wRing transfer On n qidf o Line No. w

Off n ridf o Line No. wRinging group On n qle o Int. w

Off n rle wRoom monitor On n qll w s

Off t

Monitoring a room n o Int.

Saving a PIN n qmg o Old code o 2x new code

Speaker call n qld o Int. wSpeed-dialing Use speed-dialing n o (*0...*9 or

000...999) or

n qk o (*0...*9 or 000...999)

Speed-dialing: storestation

n qmf o *0... *9 w o Ext. w


Consultation

Redial

Release

Speed-dial

67


Suppress caller ID

On n qlj w

Off n rlj wTelephone data service(not for HiPath 500)

s qhf o

Timed reminder Save n qhj o (Time e.g.0905) wDelete n rhj w

Accept timed call n t

Trace call (not for U.S.) s qlhTransferring a call

s o Stn No. t

...After announcementto group

s qldo Group w s

Trunk flash (not for HiPath 500) s qie oTrunk Reserve trunk n o Busy (external) Wait 5 seconds t

When the reservedtrunk is free

n o Ext.

UCD Log on at beginningof shift

n qhde o Code w

Log off at end ofshift

n rhde w

Log off work n rhdf w

Log on work n qhdf w

Work time on n or s qhdg w

Work time off n or s rhdg w

Night answer on n qhdh w

Night answer off n rhdh w

Using another phone like your own n qidl o Int. o Code wUsing mailboxes n w rjlg or

n w


Consultation

Consultation

Consultation

Consultation

Consultation

Message Waiting

68

FCC and Industry Canada Compliance

FCC and Industry Canada ComplianceThis section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and RequirementsThe following paragraphs describe requirements and information based on FCC rules.

Service

If you experience problem with the Siemens optiPoint telephone, contact Siemens cus-tomer support at 1-800-835-7656 for information on service and repairs. The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

FCC Rules, Part 15

The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequen-cy energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a res-idential area is likely to cause harmful interference, in which case the user will be required to correct the interference in the user’s expense.

FCC Rules, Part 68

FCC Part 68 CertificationThe Siemens optiPoint telephone is certified with FCC under Part 68 as a component de-vice for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint telephone to be retained, all other products used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certi-fied for use with the front-end terminal equipment. If any of these components are not cer-tified, Siemens is required to obtain FCC Part 68 certification of the assembled equipment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following:

– Any component added to the Siemens optiPoint telephone, whether it bears compo-nent certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new component can be used;

– Any modification/update made to the Siemens optiPoint telephone will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used;

– Siemens optiPoint telephone complies with and will continue to comply with all the applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-time of the product.

69


If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner.1. REN

The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all ar-eas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.Note: REN is associated with the analog telephones. It is not applicable to SiemensoptiPoint telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Net-work connection (i.e. have a REN stated on the label) and the highest REN.

2. Facility Interface InformationSiemens optiPoint telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used.

3. Disruption of the NetworkIf the Siemens optiPoint telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

4. Telephone Company Facility ChangesThe telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone ser-vice.

5. Hearing-Aid CompatibilityTelephones for emergency use and telephones installed in common areas such as lob-bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat-ible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed.The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

6. Programmed Dialer FeaturesWhen you program emergency numbers or make test calls to emergency numbers us-ing Siemens products with programmed dialer features, stay on the line and briefly ex-plain to the dispatcher the reason for the call before hanging up. Perform these activi-ties in off-peak hours, such as early morning or late evening.

70


Equipment Attachment LimitationsThe following are notices required by Industry Canada Terminal Attachment Program Cer-tification Procedure CP-01, Part I, Section 14.

Ringer Equivalence Number (REN)

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi-cation of the maximum number of terminals allowed to be connected to a telephone inter-face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele-phones. It is not applicable to Siemens optiPoint telephones.

Equipment Attachment Limitations

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be in-stalled using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some sit-uations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to dis-connect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are con-nected together. This precaution may be particularly important in rural areas.

DANGER

Users should not attempt to make such connections themselves, but should con-tact the appropriate electric inspection authority, or electrician, as appropriate.

71

© Siemens AG 2005Siemens CommunicationsHofmannstr. 51 • D-81359 München

Ref. No.: A31003-H1012-C120-7-7619

Subject to availability. Right of modification reserved. 20.09.2005

www.siemens.com/hipath

The information provided in this document contains merely general de-scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of fur-ther development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.The trademarks used are owned by Siemens AG or their respective own-ers.

Documents

HiPath 500 HiPath 3000 HiPath 5000 - Best4Systems · Before You Begin 2 Before You Begin These operating instructions describe the optiPoint 500 entry telephone on your HiPath 500