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1 Introduction With this report, the SRI team is pleased to provide the Tourism Affairs Directorate with a comprehensive, quality-oriented, internationally comparable and accepted hotel classification and rating system. The principal project objectives of this initiative included: Development of a clearly defined classification/rating system and a set of standards for Bahrain which are comprehensive of all major categories of properties or accommodation establishments. Establishment of a process whereby the standards of existing and future properties can be measured systematically and objectively. Establishment of an enforcement/inspection system that is eventually supported by law or decree. Provision of evaluation ratings for each hotel and tourist-related accommodation in Bahrain. With a new system that is consistent with international standards, prospective visitors, travel agents, tour operators and others planning or booking visits to Bahrain should be able to clearly understand and differentiate between the different types and degrees of quality of accommodations in Bahrain. In addition, current and prospective hotel investors in Bahrain will also be able to invest and develop according to a clearer system. The system should be easy to use in re-evaluating the existing hotels and service apartment establishments, as well as the two resort complexes and new properties that are being established. Given the Government’s increasing emphasis on tourism, particularly family-oriented tourism, the system includes careful consideration of infrastructure and services amenities relevant to this growing segment. Drawing from other countries’ experience in developing new classification systems, the team developed a system based on the following considerations: International Classification Practices: The highlight of which is a move toward including qualitative criteria in modern rating systems. International Hospitality Trends: A heavy emphasis on the quality and size of guest bedrooms over other hotel amenities. Arabian Gulf and Local Preferences: These criteria will need to reflect local designs and services that reflect Arab and Bahraini tastes and preferences.

Hotel Classification From 1 to 5 Stars in English

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Page 1: Hotel Classification From 1 to 5 Stars in English

1

Introduction With this report, the SRI team is pleased to provide the Tourism Affairs Directorate with a comprehensive, quality-oriented, internationally comparable and accepted hotel classification and rating system. The principal project objectives of this initiative included: Development of a clearly defined classification/rating system and a set of standards

for Bahrain which are comprehensive of all major categories of properties or accommodation establishments.

Establishment of a process whereby the standards of existing and future properties

can be measured systematically and objectively. Establishment of an enforcement/inspection system that is eventually supported by

law or decree. Provision of evaluation ratings for each hotel and tourist-related accommodation in

Bahrain. With a new system that is consistent with international standards, prospective visitors, travel agents, tour operators and others planning or booking visits to Bahrain should be able to clearly understand and differentiate between the different types and degrees of quality of accommodations in Bahrain. In addition, current and prospective hotel investors in Bahrain will also be able to invest and develop according to a clearer system. The system should be easy to use in re-evaluating the existing hotels and service apartment establishments, as well as the two resort complexes and new properties that are being established. Given the Government’s increasing emphasis on tourism, particularly family-oriented tourism, the system includes careful consideration of infrastructure and services amenities relevant to this growing segment. Drawing from other countries’ experience in developing new classification systems, the team developed a system based on the following considerations: International Classification Practices: The highlight of which is a move toward

including qualitative criteria in modern rating systems. International Hospitality Trends: A heavy emphasis on the quality and size of guest

bedrooms over other hotel amenities. Arabian Gulf and Local Preferences: These criteria will need to reflect local designs

and services that reflect Arab and Bahraini tastes and preferences.

Page 2: Hotel Classification From 1 to 5 Stars in English

2

New Classification & Rating Standards for Bahrain Based on a review by the SRI team and input from the Government and private sector in Bahrain, SRI has prepared a set of new classification and rating standards for hotels in Bahrain. The new system combines both quantitative criteria and qualitative criteria. The draft classification and rating system proposed is based largely on international standards. These standards draw from a range of international systems, including Switzerland, Scotland, Lebanon, France, and New Zealand. The New Zealand and Swiss systems’ main attractions are that they have a good balance between objective infrastructure criteria and quality factors. Moreover, its quality factors can be easily expanded as the Bahrain industry matures. This system also categorizes hotels using the internationally recognized five-star rating system. The system includes a basic set of requirements that all hotel properties will have to meet in order to be eligible for a certain star rating. Once a hotel meets the minimum standards detailed, it is subject to an evaluation according to the point-scheme that includes many qualitative factors. For example, a hotel that meets the minimum standards for a four-star category would still have to be evaluated according to the scoring criteria below to see whether it adds up enough points to actually qualify for four-star category. If it does not meet the minimum number of points that a four-star hotel should have (80), it cannot be considered a four-star hotel.

Page 3: Hotel Classification From 1 to 5 Stars in English

3

RATING STANDARDS FOR HOTELS

5 STARS

BUILDING/CONSTRUCTION

The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.

The hotel must be built as a separate building(s), with a luxurious facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.

The construction should match the first class standards from inside and outside, including the finishing.

SECURITY

General Security Standards and Procedures

The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.

Security officer. The hotel’s entrances are controlled and locked during the night.

Fire Safety Rules

Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.

Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and

hallways in English and Arabic. Fire fighting equipment available including portable fire

extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,

including each floor and the distance from the guests’ rooms not more than 30 meters

EXTERIOR AND GROUNDS

Land The land area should be minimum of 1500 m2 to each 100 rooms Garden The hotel must have a professionally designed and well-arranged

garden.

PUBLIC AREAS

Hotel Entrance

Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must

have a covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such

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RATING STANDARDS FOR HOTELS 5 STARS

as entrances leading to clubs, the swimming pool and other facilities. Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming

pool and the beach so that guests do not have to pass through public areas.

Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances.

Front Office Desk

24/24 hours for reception

Minimum Lobby Size

500m2

Public outlets

The area allocated for public outlets should not be less than 1.5 square meter per bed except the areas for restaurants.

Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls

Furnishings in common areas

The hotel must provide a fully furnished luxury waiting area in the lobby

The furniture has to be of first class quality and the floor fully carpeted or covered with high class flooring material i.e. marble.

Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective.

Temperature in public areas

Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.

Bathrooms in public areas

Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.

Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets

for women and men. Separate toilets must be provided for management and the staff members.

Handicapped facilities

The hotel must provide access ramps for handicapped guests.

Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)

For buildings of more than two levels (including ground floor) the hotel should have at least 3 electric elevators. They should be able to hold a minimum of ten people.

A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and

the restaurant are on two different floors

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Comment [SW1]: Need to see thermostat

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RATING STANDARDS FOR HOTELS 5 STARS

Management and staff

Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good

standard. A staff restaurant must be provided. It must be of a good standard

and must always be hygienic. The general manager must have a high qualification in hotel

management in addition to 5 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of

good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.

An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in

Arabic and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the

Ministry of Health. The General Manager must meet the approval of the Tourism

Affairs, Tourism Monitoring Department. Minimum number of rooms

100

Dimensions (including hall)

Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be

-double room 30m2 -single room 20 m2 The ceiling height should be not less than 2.5 meters for rooms and

2.2 meters for bathrooms. Suites

The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.

Minimum Number of Handicap Accessible Rooms (Accessible means someone

Minimum one for every thirty rooms.

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RATING STANDARDS FOR HOTELS 5 STARS

in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.

Arrangements

Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction

Bed: doubles at least 200 cm wide x 210 cm; singles at least 120 cm wide x 200 cm. With a headboard.

Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.

The number of beds must equal at least 10% of the total number of rooms

Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 20” with a remote control, satellite and the

local channel in addition to an in-house video system. A telephone with international direct dialling and internal

communications. Wastepaper basket that should be cleaned, covered, and fire-

resistant. Non-smoking rooms available and if possible one non-smoking

floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in

noticeable place. Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit.

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RATING STANDARDS FOR HOTELS 5 STARS

In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire.

All electrical fittings must be of high quality. There must be separate switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed.

Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest

Key cards installed

Recommended

Temperature Control

Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C

All the rooms shall have a central air-condition with a separate control.

Windows Windows should have luxurious lightproof shutters, curtains or

blinds. A minimum of one double-glazed window per room.

Doors Each door must have a primary lock and a secondary lock. View port recommended

Safe deposit box/Security

Individual safe in room Safe deposit boxes at reception with proper envelopes

Telephone Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.

Public telephone booths that can be used for local and international calls must be located in a convenient place.

Litter processing

A litter processing room should be in use in coordination with the Municipality.

Service Room Each floor must have a service room. The rooms must have

cupboards to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.

Cleaning and Linen Replacement

Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.

Blankets changed every three days. Bath linen changed daily, and upon the guests’ departure.

Laundry/Dry cleaning Service (daily except for

In-house laundry and dry cleaning services provided or subcontracted.

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RATING STANDARDS FOR HOTELS 5 STARS

the weekend)

BATHROOMS

Bathroom Arrangement

Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat

Electric exhaust fan. The bath must be located in a place where it is easy to maintain

with a constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably

covered in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror Hair dryer Paper tissue

Bathroom Items

Five superior types of towels for different uses Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket

FOOD AND BEVERAGE SERVICES

Coffee Shop A coffee shop open for 24 hours per day

Hotel Dining At least two super class restaurants at the establishment serving a

wide range of international dishes with a la carte and table d’hote menus. At least one restaurant open for at least 18 hours per day.

Food Menu

A copy of the menu kept in a prominent place near the restaurant entrance.

Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English.

Bar Comprehensive menu available 24/24

Room Service

Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.

Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day

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RATING STANDARDS FOR HOTELS 5 STARS

A service lift leading to guest rooms Kitchen and Services Departments

The kitchen must meet health requirements of the Ministry of Health and Municipality.

FACILITIES AVAILABLE TO GUESTS

Reception

In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.

Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of four credit cards accepted. A reservation service for plays, concerts and other entertainment

events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour

Operator, Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items

A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request

Leisure Facilities

A well equipped health club with facilities such as sauna and jacuzzi must be provided.

An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres.

Toilets, showers, changing rooms, a beverage and snack bar must be provided.

Business Center One business centre required

Emergency medical services

Medical services and a doctor provided on request.

Meeting/ Conference Room

A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics

Function Room Toilets

The hall must have five toilets for men and five for women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant,

must be provided Soap, towels and a hand dryer

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RATING STANDARDS FOR HOTELS 5 STARS

Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated

RATING STANDARDS FOR HOTELS 4 STARS

BUILDING/CONSTRUCTION

The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.

The hotel must be built as a separate building(s), with a deluxe facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.

The construction should match the highest possible from inside and outside, including the finishing.

SECURITY

General Security Standards and Procedures

The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.

Security officer. The hotel’s entrances are controlled and locked during the night.

Fire Safety Rules

Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.

Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and

hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers

and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including

each floor and the distance from the guests’ rooms not more than 30 meters

EXTERIOR AND GROUNDS

Land The land area should be minimum of 1500 m2 to each 100 rooms Garden The hotel must have a professionally designed and well-arranged garden.

PUBLIC AREAS

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RATING STANDARDS FOR HOTELS 4 STARS

Hotel Entrance

Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a

covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities.

Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool

and the beach so that guests do not have to pass through public areas. Restaurants, souvenir stores, conference/function halls and nightclubs

should have their own entrances. Front Office Desk 24/24 hours for reception Minimum Lobby Size

400m2

Public outlets

The area allocated for public outlets should not be less than 6 square meter per bed except the areas for restaurants.

Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls

Furnishings in common areas

The hotel must provide a fully furnished luxury waiting area in the lobby.

The furniture has to be of first class quality and the floor fully carpeted or covered with high class flooring material i.e. marble.

Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective.

Temperature in public areas

Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.

Bathrooms in public areas

Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.

Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for

women and men. Separate toilets must be provided for management and the staff members.

Handicapped facilities

The hotel must provide access ramps for handicapped guests.

Elevators (According to Directorate, the Municipality

For buildings of more than two levels (including ground floor) the hotel should have at least 2 electric elevators. They should be able to hold a minimum of eight people.

A separate service elevator must be located in the service area.

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RATING STANDARDS FOR HOTELS 4 STARS requires all buildings of 2 or more floors to have elevators)

A dumb waiter is recommended for service in case the kitchen and the restaurant are on two different floors

Management and staff

Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good

standard. A staff restaurant must be provided. It must be of a good standard and

must always be hygienic. The general manager must have a high qualification in hotel

management in addition to 4 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of

good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.

An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in Arabic

and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry

of Health. The General Manager must meet the approval of the Tourism Affairs,

Tourism Monitoring Department. Minimum number of rooms

80

Dimensions (including hall)

Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be

-double room 25m2 -single room 16 m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2

meters for bathrooms. Suites

The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.

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RATING STANDARDS FOR HOTELS 4 STARS

Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)

Minimum one for every thirty rooms.

Arrangements

Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction

Bed: doubles at least 200 cm wide x 200 cm; singles at least 120 cm wide x 200 cm. With a headboard.

Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.

The number of beds must equal at least 10% of the total number of rooms

Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 16” with a remote control, satellite and the

local channel in addition to an in-house video system. A telephone with international direct dialling and internal

communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in

noticeable place.

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RATING STANDARDS FOR HOTELS 4 STARS

Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit. In adherence to the regulations of the Civil Defence Department, each

room must have a map marking the easiest exit in case of fire. All electrical fittings must be of high quality. There must be separate

switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed.

Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest

Key cards installed

Recommended

Temperature Control

Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C

All the rooms shall have a central air-condition with a separate control.

Windows Windows should have luxurious lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.

Doors Each door must have a primary lock and a secondary lock. View port recommended

Safe deposit box/Security

Individual safe in room Safe deposit boxes at reception with proper envelopes

Telephone Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.

Public telephone booths that can be used for local and international calls must be located in a convenient place.

Litter processing A litter processing room should be in use in coordination with the

Municipality.

Service Room Each floor must have a service room. The rooms must have cupboards

to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.

Cleaning and Linen Replacement

Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.

Blankets changed every three days.

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RATING STANDARDS FOR HOTELS 4 STARS

Bath linen changed daily, and upon the guests’ departure. Laundry/Dry cleaning Service (daily except for the weekend)

In-house laundry and dry cleaning services provided or subcontracted.

BATHROOMS

Bathroom Arrangement

Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat

Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a

constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered

in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue

Bathroom Items

Towels changed daily Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket

FOOD AND BEVERAGE SERVICES

Coffee Shop A coffee shop open for 24 hours per day

Hotel Dining At least two super class restaurants at the establishment serving a wide

range of international dishes with a la carte and table d’hote menus. At least one restaurant open for at least 18 hours per day.

Food Menu

A copy of the menu kept in a prominent place near the restaurant entrance.

Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English.

Bar Comprehensive menu available 24/24

Room Service Room service with a properly equipped answering machine. Provide

each room with a typed menu of food and beverage items along with their

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RATING STANDARDS FOR HOTELS 4 STARS

prices and taxes. Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day A service lift leading to guest rooms.

Kitchen and Services Departments

The kitchen must meet health requirements of the Ministry of Health and Municipality.

FACILITIES AVAILABLE TO GUESTS

Reception

In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.

Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of three credit cards accepted. A reservation service for plays, concerts and other entertainment

events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour Operator,

Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items

A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request

Leisure Facilities

A well equipped health club with facilities such as sauna and jacuzzi must be provided.

An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres.

Toilets, showers, changing rooms, a beverage and snack bar must be provided.

Business Center One business centre required Emergency medical services

Medical services and a doctor provided on request.

Meeting/ Conference Room

A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics

Function Room Toilets

The hall must have four toilets for men and four women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must

be provided

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RATING STANDARDS FOR HOTELS 4 STARS

Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated

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RATING STANDARDS FOR HOTELS

3 STARS

BUILDING/CONSTRUCTION

The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.

The hotel must be built as a separate building(s), with an attractive façade and very good appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.

SECURITY

General Security Standards and Procedures

The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.

Security officer. The hotel’s entrances are controlled and locked during the night.

Fire Safety Rules

Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.

Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and

hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers

and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including

each floor and the distance from the guests’ rooms not more than 30 meters

EXTERIOR AND GROUNDS

Land The land area should be minimum of 1000 m2 to each 100 rooms

Parking Lots & Garages (each space =10m2)

Total parking spaces equivalent to 500 m2 A parking area should be provided with at least one parking lot per two

rooms. A parking area for each 20 square metres of the area allocated for

restaurants and waiting halls Note: the Traffic Committee of the Ministry of the Interior usually

designates the parking areas.

PUBLIC AREAS

Hotel Entrance

Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a

covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and

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RATING STANDARDS FOR HOTELS 3 STARS

buses. The main entrance must remain open for 24 hours a day. It must be

separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities

Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool

and the beach so that guests do not have to pass through public areas for newly constructed properties)

Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances

Front Office Desk

24/24 hours for reception

Minimum Lobby Size

300m2

Public outlets The area allocated for public outlets should not be less than 1.5 square

meter per bed except the areas for restaurants. Separate parking area for conferences and banquet halls

Bathrooms in public areas

Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.

Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets

for women and men. Separate toilets must be provided for management and the staff members.

Handicapped facilities

The hotel must provide access ramps for handicapped guests

Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)

For buildings of more than two levels (including ground floor). They should be able to hold a minimum of seven people

A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and the

restaurant are on two different floors

Management and staff

Management must have separate offices Staff must be provided with a parking area. Staff accommodation and/or allowance must be provided The general manager must have a high qualification in hotel

management in addition to 3 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of

good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human

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RATING STANDARDS FOR HOTELS 3 STARS

Resources, Maintenance, Housekeeping, Purchasing and Security. An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another All members of staff must wear badges stating their names in Arabic

and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry

of Health. The General Manager must meet the approval of the Tourism Affairs,

Tourism Monitoring Department. Minimum number of rooms

60

Dimensions (including hall)

Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be

-double room 16m2 -single room 13m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2

meters for bathrooms.

Suites

The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.)

In suites there should always be two telephones, one in the bedroom and one in the sitting room.

Connecting and single rooms

The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.

The number of single rooms should not be more than 5% of the total number.)

Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)

Minimum one for every thirty rooms.

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RATING STANDARDS FOR HOTELS 3 STARS

Arrangements

Guest rooms, toilets, and corridors leading to them must be kept out of public sight required for new properties.

Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard.

Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm.

The number of beds must equal at least 10% of the total number of rooms

Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator A TV set not less than 16” with a remote control, satellite and the local

channel A telephone with international direct dialling and internal

communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in

noticeable place. Arabic-English telephone directory Chests of drawers or wardrobe A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each

room must have a map marking the easiest exit in case of fire. Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest

Key cards installed

Recommended

Doors Each door must have a primary lock and a secondary lock. View port recommended

Safe deposit box/Security

Individual safe in room Safe deposit boxes at reception with proper envelopes

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RATING STANDARDS FOR HOTELS 3 STARS Telephone Direct dial telephone in all rooms, as well as a telephone switchboard.

24/24 hours. Public telephone booths that can be used for local and international calls

must be located in a convenient place. Litter processing

A litter processing room should be in use in coordination with the Municipality.

Service Room Each floor must have a service room. The rooms must have cupboards

to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys.

Cleaning and Linen Replacement

Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.

Blankets changed every three days. Bath linen changed daily, and upon the guests’ departure.

Laundry/Dry cleaning Service (daily except for the weekend)

In-house laundry and dry cleaning services provided or subcontracted.

BATHROOMS

Bathroom Arrangement

Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat

Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a

constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in

plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue

Bathroom Items

Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket

FOOD AND BEVERAGE SERVICES

Breakfast Service

Continental breakfast served in the dining room or restaurant until at least 10 am. Availability of continental breakfast service in rooms is

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RATING STANDARDS FOR HOTELS 3 STARS

suggested.

Hotel Dining

One restaurant or food outlet required. A bar providing food, beverages, coffee and snacks. The hotel must provide a restaurant open for all meals, serving a wide

range of international dishes with a la carte menu. It must be open 24hrs a day.

Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant

entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby

could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one

chair per bed and the area allocated for the restaurants not less than 1,3 square meters per chair.

Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health

and Municipality. Bar No requirement to have a bar

Room Service

Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.

Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day

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RATING STANDARDS FOR HOTELS 3 STARS

FACILITIES AVAILABLE TO GUESTS

Reception

In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.

Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted. A reservation service for plays, concerts and other entertainment events

organized outside the hotel must be provided A baby sitter available upon request

Leisure Facilities

Recommend that there be made available a well equipped health club with facilities such as sauna and jacuzzi must be provided.

Recommend that there be made available an outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool must not be less than 100 square metres.

Recommend that there be made available Toilets, showers, changing rooms, a beverage and snack bar

Business Center One business centre required Emergency medical services

Medical services and a doctor provided on request.

Meeting/ Conference Room

Two function room for functions with an area not less than 1.5 metres per room. One big and one small.

The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics

Function Room Toilets

A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must

be provided Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated

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RATING STANDARDS FOR HOTELS

2 STARS

BUILDING/CONSTRUCTION

The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.

The hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.

SECURITY

General Security Standards and Procedures

The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.

Security officer. The hotel’s entrances are controlled and locked during the night.

Fire Safety Rules

Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.

Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and

hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers

and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,

including each floor and the distance from the guests’ rooms not more than 30 meters

EXTERIOR AND GROUNDS

Land The land area should be minimum of 1000 m2 to each 100 rooms

Parking Lots & Garages (each space =10m2)

A parking area should be provided with at least one parking lot per two rooms.

Note: the Traffic Committee of the Ministry of the Interior usually designates the parking areas.

PUBLIC AREAS

Hotel Entrance

Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The main entrance must remain open for 24 hours a day. It must be

separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities.

Nightclub and bar entrances should be from inside the hotel. Recommendation for new properties that separate corridors are

available linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas.

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RATING STANDARDS FOR HOTELS 2 STARS Front Office Desk

24/24 hours for reception

Minimum Lobby Size

200m2

Public outlets The area allocated for public outlets should not be less than half square

metre per bed except the areas for restaurants. Ventilation means have to be installed in all public areas.

Temperature in public areas

Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets.

Bathrooms in public areas

Two WC (1 men and 1 women's) in or near reception area. which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.

Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets

for women and men. Separate toilets must be provided for management and the staff members.

Handicapped facilities

The hotel must provide access ramps for handicapped guests.

Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)

For buildings of more than two levels (including ground floor).

Management and staff

Management must have separate offices The general manager must have a qualification in hotel management in

addition to experience in the field of work. The hotel must have qualified managers, skilled, experienced and of

good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security.

A team qualified to work in the hotel business A full uniform to all staff. All members of staff must wear badges stating their names in Arabic

and English Staff who control food must have Food Hygiene training. All service staff must be certified as fit food handlers by the Ministry

of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department.

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RATING STANDARDS FOR HOTELS 2 STARS Minimum number of rooms

30

Dimensions (including hall)

Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be

-double room 14m2 -single room 12m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2

meters for bathrooms.

Suites

The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.

In suites there should always be two telephones, one in the bedroom and one in the sitting room.

Connecting and single rooms

The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.

The number of single rooms should not be more than 5% of the total number.

Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)

At least one room.

Arrangements

Guest rooms, toilets, and corridors leading to them must be kept out of public sight.

Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard.

Extra beds for guests on request The number of beds must equal at least 5% of the total number of

rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator recommended Television

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RATING STANDARDS FOR HOTELS 2 STARS

A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in

noticeable place. Arabic-English telephone directory A luggage rack. Drinking water Bedrooms must have a mirror. Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each

room must have a map marking the easiest exit in case of fire. There should be a central switch beside the bed. Walls decorated with paints or pictures.

Key cards installed

Recommended

Temperature Control

Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C

All the rooms shall have a central air-condition with a separate control.

Windows Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.

Doors Each door must have a primary lock and a secondary lock. Safe deposit box/Security

Safe at reception

Telephone

Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.

Public telephone booths that can be used for local and international calls must be located in a convenient place.

One public telephone with emergency numbers accessible during emergencies at reception office.

Litter processing A litter processing room should be in use in coordination with the

Municipality. Service Room Each floor must have an area designated for cleaning trolleys.

Cleaning and Linen Replacement

Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily.

Blankets changed every five days. Bath linen changed daily, and upon the guests’ departure.

Laundry/Dry cleaning Service (daily except for the weekend)

In-house laundry and dry cleaning services provided or subcontracted.

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RATING STANDARDS FOR HOTELS 2 STARS

BATHROOMS

Bathroom Arrangement

Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat

Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a

constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in

plastic near the toilet door A rail for towels One razor outlet Electrical point for shaver and dryer beside the mirror.

Bathroom Items Toilet paper with spare roll and sanitary bags. Waste basket

FOOD AND BEVERAGE SERVICES

Breakfast Service

Continental breakfast served in the dining room or restaurant until at least 10 am

Hotel Dining

One restaurant or food outlet required. The hotel must provide a restaurant open for all meals, serving

international dishes with a la carte menu. Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant

entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby

could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one

chair per 2 beds and the area allocated for the restaurants not less than 1, 3 square meters per chair.

Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health

and Municipality. Bar No requirement to have a bar

Room Service

Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes.

Three meals or more offered daily.

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RATING STANDARDS FOR HOTELS 2 STARS

Snacks and beverages available 24 hours a day.

FACILITIES AVAILABLE TO GUESTS

Reception

In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters.

Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted.

Leisure Facilities Recommend that a referral be available to a health and fitness

centre Business Center No requirements Emergency medical services

Medical services and a doctor provided on request.

Meeting/ Conference Room

Not required

RATING STANDARDS FOR HOTELS 1 STAR

BUILDING/CONSTRUCTION

The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs.

The hotel must be built as a separate building(s), with an impeccable appearance suitable for the use of a hotel purpose. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only.

SECURITY

General Security Standards and Procedures

The hotel’s safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted.

Security officer. The hotel’s entrances are controlled and locked during the night.

Fire Safety Rules

Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements.

Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and

hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers

and sprinkler systems.

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RATING STANDARDS FOR HOTELS 1 STAR

Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel,

including each floor and the distance from the guests’ rooms not more than 30 meters

EXTERIOR AND GROUNDS

Land The land area should be minimum of 1000 m2 to each 100 rooms

Parking Lots & Garages (each space =10m2)

Total parking spaces equivalent to 200 m2 A parking area should be provided with at least one parking lot per six

rooms. Note: the Traffic Committee of the Ministry of the Interior usually

designates the parking areas.

PUBLIC AREAS

Hotel Entrance Separate from hotel restaurant or other establishment. Separate service entrance. Nightclub and bar entrances should be from inside the hotel.

Front Office Desk

24/24 hours for reception

Minimum Lobby Size

20m2

Public outlets The area allocated for public outlets should not be less than half square

metre per bed except the areas for restaurants. Outlets and rooms must have high standard soundproof facilities.

Furnishings in common areas

The furniture has to be of good quality and the floor properly carpeted or covered with good quality materials.

Temperature in public areas

Central air conditioning and heating system that maintains comfortable temperature (18-25 degrees Centigrade) throughout the year in common areas.

Bathrooms in public areas

Two WC (1 men and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene.

Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for

women and men. Separate toilets must be provided for management and the staff members.

Handicapped facilities

The hotel must provide access ramps for handicapped guests.

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RATING STANDARDS FOR HOTELS 1 STAR

Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)

For buildings of more than two levels (including ground floor).

Management and staff

Management must have separate offices The general manager must have a qualification in hotel management A qualified team of staff to work in the hotel business. Recommend dress code e.g. black trousers, white shirt. All service staff must be certified as fit food handlers by the ministry

of health. The General Manager must meet the approval of the Tourism Affairs,

Tourism Monitoring Department.

Minimum number of rooms

20

Dimensions (including hall)

Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be

-double room 12m2 -single room 10m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2

meters for bathrooms.

Suites

The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.

Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)

At least one room.

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RATING STANDARDS FOR HOTELS 1 STAR

Arrangements

Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction

The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms.

The number of single rooms should not be more than 5% of the total number.

Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm.

Extra beds for guests on request The number of beds must equal at least 5% of the total number of

rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Table Mini-bar refrigerator recommended Television recommended A TV set not less than 14” with a remote

control, satellite and the local channel A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in

noticeable place. Arabic-English telephone directory Bedrooms must have a mirror Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points.

Key cards installed

Recommended

Temperature Control

Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C

Windows Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room.

Doors Each door must have a primary lock and a secondary lock. Safe deposit box/Security

Safe at reception

Telephone

Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours.

One public telephone cabinet for every 30 rooms, without private telephone.

Litter processing A litter processing room should be in use in coordination with the

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RATING STANDARDS FOR HOTELS 1 STAR

Municipality.

Cleaning and Linen Replacement

Bedrooms cleaned on daily basis Beds must have double sheets, which have be changed daily. Blankets

changed every five days. Bath linen changed daily, and upon the guests’ departure.

Laundry/Dry cleaning Service (daily except for the weekend)

In-house laundry and dry cleaning services provided or subcontracted.

BATHROOMS

Bathroom Arrangement

Each room equipped with a bathroom of 2 square meters, bathing area, shower curtain and bath mat

Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a

constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror (20X35 cm), and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. Electric exhaust fan. and the switch preferably covered in plastic near the toilet door A rail for towels Mirror in guest toilets (70 X 50 cm). One razor outlet

Bathroom Items Toilet paper with spare roll and sanitary bags Waste basket

FOOD AND BEVERAGE SERVICES

Breakfast Service Continental breakfast served until at least 10 am

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RATING STANDARDS FOR HOTELS 1 STAR

Hotel Dining

One restaurant or food outlet recommended The hotel must provide a restaurant open for all meals, serving

international dishes with a la carte menu. Tables suitable for individuals as well as groups and chairs must be

comfortable. Suitable table linen of good quality. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant

entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby

could be allocated for serving food. Note: the number of chairs in the restaurants must not be less than one

chair per 4 beds and the area allocated for the restaurants not less than 1,1 square meters per chair.

Hotel Kitchen The kitchen must meet health requirements of the Ministry of Health

and Municipality. Bar No requirement to have a bar Room Service No requirement to have room service

FACILITIES AVAILABLE TO GUESTS

Reception

In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 2 X 3 meters.

Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted.

Leisure Facilities No requirements Business Center No requirements Emergency medical services

Medical referral services available

Meeting/ Conference Room

No requirement to have meeting or conference rooms

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