How Project Managers & Team Members Unknowingly …wcesitefiles.s3.amazonaws.com/pdf/teleclassnotes/7... · How Project Managers & Team Members Unknowingly Undermine Motivation, Morale

© 2011 Weisman Success Resources, Inc.

www.HowToImproveLeadershipCommunication.com/pm

How Project Managers & Team Members Unknowingly Undermine Motivation, Morale & Trust on Project Teams

“Skip This webinar was one of the best and most pertinent I’ve attended in several years – cudos!!!” Russ Baldwin, PMP Sprint - Portfolio Management Overland Park, KS



“The 7 Deadliest Communication Sins of Project Managers”

• Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Commmunication Sins” white paper report

Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm

You’re in the right place today, if you would like…

• To more effectively influence people in a positive manner to achieve better results…

• To eliminate “mis-communication” in your professional and personal life…

• To create high-performing teams built on a foundation of high-trust and commitment



Today, We Are Going to Cover…

• The #1 Driver of Communicating to Influence

• The 7 biggest communication mistakes project leaders make

• 3 reasons these mistakes occur & perpetuate

• 3 Power beliefs of highly influential communicators

• How to impact your ability to influence 21 different ways

• A resource to help you transform your leadership communication



  20 years in Minor League Baseball Management

  Youngest GM in Minor League Baseball at 26

  2 “Organization of the Year” Awards

  B.S. Degree in Communication & a Master’s Degree in Sports Management from Ohio University

  Certified practitioner of NLP & Hypnotherapy

  Since 2001 – Training, Coaching & Consulting with Business Teams to be able to “Influence With Integrity” and to “Confront w/o Conflict.”


What are the biggest communication issues you deal with daily as a project team member, or even in your family, and other personal or professional situations?



What is the #1 Driver of Your Ability to Influence?



What is the #1 Driver of Your Ability to Influence?

TRUST



TRUST Defined…

The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/organization’s) best interests at heart!



What is the #1 Driver of TRUST?



What is the #1 Driver of TRUST?

COMMUNICATION



If TRUST is the #1 DRIVER of Influence,

because TRUST drives the belief that “you

have my best interests at heart)…and,

If your style of COMMUNICATING drives TRUST…

are you CONSCIOUSLY COMMUNICATING to

always build TRUST?





Listen with Humility

7 Deadliest Communication Sins of Project Managers:

• When have you been the victim of these?



Listen with Humility

7 Deadliest Communication Sins of Project Managers:

• When have you been the victim of these? • When have you been the perpetrator?

Use Webinar Handout to Grade Yourself 1-10 in each category



  Lack of Specificity   Lack of Focus on Desirable Behaviors   Lack of Directness   Lack of Immediacy   Lack of Focused Attention   Lack of Appropriate Tone   Lack of Respectful Re’BUT’als



  Lack of Specificity ›  Details are missing:

Dates, times, locations ›  Details are present but

contradictory or confusing

›  Instructions are unclear confusing, contradictory

›  Primary Reason it occurs: “Law of Familiarity”

The Mind-Reader



  Lack of Focus on Desirable Behaviors ›  Language focuses on

undesirable behaviors   “Stop doing that”   “Don’t do that”   “You/we can’t do that”

›  Primary Reason it occurs: “Lack of Awareness & Lazy Communication Habits”



 Lack of Directness ›  Gossiping and Tattle telling ›  Putting another down,

lifting yourself up at another’s expense

›  ‘Throwing team mates under the bus’

›  Leaders’ generic, blanket speech to a team

›  Primary Reason it occurs: “Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills”



 Lack of Immediacy ›  Procrastination ›  “Avoid and Tolerate”

›  Primary Reason it occurs: “Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills”



 Lack of Focused Attention   Multi-tasking while talking

(let us count the ways…   Technology, texting,

e-mailing, talking on hold, etc.   Distractions of the mind,

  Thinking of what you need to say instead of listening,

  Thinking of all you need to do, etc.   When splitting attention, all activities negatively

impacted

›  Primary Reason it occurs: “Choice, it’s always a decision not to be in the moment with someone!”



  Lack of Appropriate Tone ›  Raising voice ›  Sarcasm ›  Includes noticeable body

language (folding arms, rolling eyes, finger pointing, etc.)

›  Primary Reason it occurs: “Lack of emotional intelligence/emotional mastery, lack of respect for others!”



  Lack of Respectful Re’BUT’als  “I agree with you, BUT…”  “I completely understand, BUT…”  “That’s a great idea, BUT…”

›  Primary Reason it occurs: “Lack of Awareness & Lazy Communication Habits”



  How Did You Score?  7-22 – Lots of room for improvement  23-39 – Mediocre at best  40-59 – Playoff caliber  60-70 – Champion Communicator



  Belief #1: The meaning of any communication is the response you get

  Belief #2: Always presume good intent!

  Belief #3: There is NO Time, Like the Present!



  3 Levels of High-Performance Leadership Communication   Learn Specific Ways to Communicate to Motivate at 3 Levels

›  Self Communication ›  Group/Team Communication

(from in front of the room) ›  Individual, 1:1 Communication



“The 7 Deadliest Communication Sins of Project Managers”

• Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Commmunication Sins” white paper report

Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm

Documents

How Project Managers & Team Members Unknowingly …wcesitefiles.s3.amazonaws.com/pdf/teleclassnotes/7... · How Project Managers & Team Members Unknowingly Undermine Motivation, Morale