How to Attract, Retain, & Motivate the Right People ... 12/26/2012 1 Welcome How to Attract, Retain,

  • View
    0

  • Download
    0

Embed Size (px)

Text of How to Attract, Retain, & Motivate the Right People ... 12/26/2012 1 Welcome How to Attract,...

  • 12/26/2012

    1

    Welcome

    How to Attract, Retain, &

    Motivate the Right People

    mypmcteam.comPropel. Motivate. Change.

    Presented by

    Phil Harwood

    Pro-Motion Consulting, Inc.

    mypmcteam.com

    Our mission is to improve organizational

    health, profitability, and sustainability.

    Propel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    2

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    Cost of Employee Turnover

    �Cost to fill the vacancy temporarily

    �Cost of lost productivity

    �Cost of exit interview

    �Cost of administrative paperwork

    �Cost of lost training

    �Cost of impact on customers

  • 12/26/2012

    3

    mypmcteam.comPropel. Motivate. Change.

    Cost of Employee Turnover

    �Cost of severance pay & benefits

    �Cost of lost knowledge, skills, contacts

    �Cost of unemployment insurance

    �Cost of recruitment ads

    �Cost of interviewing

    �Cost of assessments & profiles

    mypmcteam.comPropel. Motivate. Change.

    Cost of Employee Turnover

    �Cost of drug screening

    �Cost of background checks

    �Cost of uniforms

    �Cost of security/IT clearance

    �Cost of orientation & training

    �Cost of mistakes

    mypmcteam.comPropel. Motivate. Change.

    Cost of Employee Turnover

    �Non-managerial:

    �100-150% of annual salary

    �Managerial:

    �200-250% of annual salary

  • 12/26/2012

    4

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    5

    mypmcteam.comPropel. Motivate. Change.

    Organizational Health

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    6

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    Six Critical Areas

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    7

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �We have the right

    people on the team.

    �Yes +1

    �Unsure 0

    �No -1

    mypmcteam.comPropel. Motivate. Change.

    Our Values

    � Integrity

    �Servanthood

    �Excellence

    �Teamwork

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    8

    mypmcteam.comPropel. Motivate. Change.

    Core Values

    mypmcteam.comPropel. Motivate. Change.

    Core Purpose

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    9

    mypmcteam.com

    Our mission is to improve organizational

    health, profitability, and sustainability.

    Propel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �We have these people

    in the right seats.

    �Yes +1

    �Unsure 0

    �No -1

  • 12/26/2012

    10

    Right Seat

    mypmcteam.comPropel. Motivate. Change.

    �Get it?

    �Yes +1

    �Unsure 0

    �No -1

    Right Seat

    mypmcteam.comPropel. Motivate. Change.

    �Want it?

    �Yes +1

    �Unsure 0

    �No -1

    Right Seat

    mypmcteam.comPropel. Motivate. Change.

    �Capable of it?

    �Yes +1

    �Unsure 0

    �No -1

  • 12/26/2012

    11

    mypmcteam.comPropel. Motivate. Change.

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �Our primary processes

    are documented.

    �Yes +1

    �Unsure 0

    �No -1

    Primary Processes

    mypmcteam.com

    � Customer acquisition

    � Marketing

    � Sales

    � Customer retention

    � Account management

    � Customer service

    � Product/Service Delivery

    � Operations

    Propel. Motivate. Change.

  • 12/26/2012

    12

    Primary Processes

    mypmcteam.com

    � Managing money

    � Finance

    � Accounting

    � Managing people

    � Human resources

    � Managing processes and data

    � Administration

    Propel. Motivate. Change.

    Primary Processes

    mypmcteam.comPropel. Motive. Change.

    � Other

    � Research & development

    � Legal

    � Subcontractor management

    � Etc.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    13

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �Every person is on a

    team.

    �Yes +1

    �Unsure 0

    �No -1

    Teamwork

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    President

    FinanceOperationsSales

  • 12/26/2012

    14

    mypmcteam.comPropel. Motivate. Change.

    President

    Finance

    Accounting

    Admin

    Operations

    Internal

    External

    Sales

    AM

    NBD

    mypmcteam.comPropel. Motivate. Change.

    President

    Finance

    Accounting

    Admin

    Operations

    Internal

    External

    Sales

    AM

    NBD

    mypmcteam.comPropel. Motivate. Change.

    President

    Finance

    Accounting

    Admin

    Operations

    Internal

    External

    Sales

    AM

    NBD

  • 12/26/2012

    15

    mypmcteam.comPropel. Motivate. Change.

    President

    Finance

    Accounting

    Admin

    Operations

    Internal

    External

    Sales

    AM

    NBD

    mypmcteam.comPropel. Motivate. Change.

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �Every team has

    measurable goals.

    �Yes +1

    �Unsure 0

    �No -1

  • 12/26/2012

    16

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    Balanced Scorecard Benefits

    mypmcteam.com

    � Improved Performance

    � Improved Visibility

    � Improved Transparency

    � Improved Accountability

    � Improved Alignment

    � Improved Clarity

    Propel. Motivate. Change.

  • 12/26/2012

    17

    Dedicated People

    mypmcteam.comPropel. Motivate. Change.

    �Every team has

    incentives to perform.

    �Yes +1

    �Unsure 0

    �No -1

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    18

    mypmcteam.comPropel. Motivate. Change.

    Newton’s First Law of Motion

    mypmcteam.com

    “Every body persists in its

    state of being in rest or of

    moving uniformly straight

    forward, except insofar as it

    is compelled to change its

    state by force impressed.”

    -Sir Isaac Newton

    Propel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    19

    mypmcteam.comPropel. Motivate. Change.

    mypmcteam.comPropel. Motivate. Change.

    Why Does It Matter?

    mypmcteam.comPropel. Motivate. Change.

  • 12/26/2012

    20

    mypmcteam.com

    Join our community.

    mypmcteam.com

    phil@mypmcteam.com

    Propel. Motivate. Change.

    Thank you!

    mypmcteam.comPropel. Motivate. Change.