12/26/2012

1

Welcome

How to Attract, Retain, &

Motivate the Right People

mypmcteam.comPropel. Motivate. Change.

Presented by

Phil Harwood

Pro-Motion Consulting, Inc.

mypmcteam.com

Our mission is to improve organizational

health, profitability, and sustainability.

Propel. Motivate. Change.

mypmcteam.comPropel. Motivate. Change.

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Cost of Employee Turnover

�Cost to fill the vacancy temporarily

�Cost of lost productivity

�Cost of exit interview

�Cost of administrative paperwork

�Cost of lost training

�Cost of impact on customers

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mypmcteam.comPropel. Motivate. Change.

Cost of Employee Turnover

�Cost of severance pay & benefits

�Cost of lost knowledge, skills, contacts

�Cost of unemployment insurance

�Cost of recruitment ads

�Cost of interviewing

�Cost of assessments & profiles

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Cost of Employee Turnover

�Cost of drug screening

�Cost of background checks

�Cost of uniforms

�Cost of security/IT clearance

�Cost of orientation & training

�Cost of mistakes

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Cost of Employee Turnover

�Non-managerial:

�100-150% of annual salary

�Managerial:

�200-250% of annual salary

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Organizational Health

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Dedicated People

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Six Critical Areas

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Dedicated People

mypmcteam.comPropel. Motivate. Change.

�We have the right

people on the team.

�Yes +1

�Unsure 0

�No -1

mypmcteam.comPropel. Motivate. Change.

Our Values

� Integrity

�Servanthood

�Excellence

�Teamwork

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Core Values

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Core Purpose

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mypmcteam.com

Our mission is to improve organizational

health, profitability, and sustainability.

Propel. Motivate. Change.

mypmcteam.comPropel. Motivate. Change.

Dedicated People

mypmcteam.comPropel. Motivate. Change.

�We have these people

in the right seats.

�Yes +1

�Unsure 0

�No -1

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Right Seat

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�Get it?

�Yes +1

�Unsure 0

�No -1

Right Seat

mypmcteam.comPropel. Motivate. Change.

�Want it?

�Yes +1

�Unsure 0

�No -1

Right Seat

mypmcteam.comPropel. Motivate. Change.

�Capable of it?

�Yes +1

�Unsure 0

�No -1

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mypmcteam.comPropel. Motivate. Change.

Dedicated People

mypmcteam.comPropel. Motivate. Change.

�Our primary processes

are documented.

�Yes +1

�Unsure 0

�No -1

Primary Processes

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� Customer acquisition

� Marketing

� Sales

� Customer retention

� Account management

� Customer service

� Product/Service Delivery

� Operations

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Primary Processes

mypmcteam.com

� Managing money

� Finance

� Accounting

� Managing people

� Human resources

� Managing processes and data

� Administration

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Primary Processes

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� Other

� Research & development

� Legal

� Subcontractor management

� Etc.

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Dedicated People

mypmcteam.comPropel. Motivate. Change.

�Every person is on a

team.

�Yes +1

�Unsure 0

�No -1

Teamwork

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mypmcteam.comPropel. Motivate. Change.

President

FinanceOperationsSales

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mypmcteam.comPropel. Motivate. Change.

President

Finance

Accounting

Admin

Operations

Internal

External

Sales

AM

NBD

mypmcteam.comPropel. Motivate. Change.

President

Finance

Accounting

Admin

Operations

Internal

External

Sales

AM

NBD

mypmcteam.comPropel. Motivate. Change.

President

Finance

Accounting

Admin

Operations

Internal

External

Sales

AM

NBD

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mypmcteam.comPropel. Motivate. Change.

President

Finance

Accounting

Admin

Operations

Internal

External

Sales

AM

NBD

mypmcteam.comPropel. Motivate. Change.

Dedicated People

mypmcteam.comPropel. Motivate. Change.

�Every team has

measurable goals.

�Yes +1

�Unsure 0

�No -1

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mypmcteam.comPropel. Motivate. Change.

mypmcteam.comPropel. Motivate. Change.

Balanced Scorecard Benefits

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� Improved Performance

� Improved Visibility

� Improved Transparency

� Improved Accountability

� Improved Alignment

� Improved Clarity

Propel. Motivate. Change.

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Dedicated People

mypmcteam.comPropel. Motivate. Change.

�Every team has

incentives to perform.

�Yes +1

�Unsure 0

�No -1

mypmcteam.comPropel. Motivate. Change.

mypmcteam.comPropel. Motivate. Change.

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mypmcteam.comPropel. Motivate. Change.

Newton’s First Law of Motion

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“Every body persists in its

state of being in rest or of

moving uniformly straight

forward, except insofar as it

is compelled to change its

state by force impressed.”

-Sir Isaac Newton

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Why Does It Matter?

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Join our community.

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phil@mypmcteam.com

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Thank you!

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