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Ken Leatherman How to Effectively Hire Retain and Motivate Employees to Excellence

How to Effectively Hire Retain and Motivate Employees to ... · How to Effectively Hire Retain and Motivate Employees to Excellence • Matching)applicants)to) ... • Verb : Be of

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Page 1: How to Effectively Hire Retain and Motivate Employees to ... · How to Effectively Hire Retain and Motivate Employees to Excellence • Matching)applicants)to) ... • Verb : Be of

Ken Leatherman

How to Effectively Hire Retain and Motivate Employees to Excellence

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•  Matching  applicants  to  the  right  job  •  What  key  factors  will  improve  reten9on  when  put  in  place    

•  What  mo9vates  employees    •  How  you  can  implement  strong  mo9va9on  principles  even  when  you  are  not  in  charge!  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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There is nothing so unequal as the equal treatment of unequals

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•  Fit Defined as; •  Adjective: (of a thing) Of a suitable quality,

standard, or type to meet the required purpose. •  Verb : Be of the right shape and size for. •  Noun: The particular way in which something, esp.

a garment or component, fits around or into something.

• 

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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“FIT” is comprised of these components

•  Position

•  Personality

•  Natural vs. Environment

•  Limerence

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Posi9on  – What  do  they  do?  Task  &  Skill  – Who  do  they  do  it  with?  People/Systems  – Where  do  they  do  it?  Environment

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Personality  – Describe  a  High  Performer  (Personality)  – Character  is  a  value  – Competence  is  experience,  ability  to  learn  and  training  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Natural vs. Environment

•  Base Personality

•  Environmental changes based on “What we are being asked to do”

•  We use energy to make the change from base to environment.

•  Creates “Dis or Eu Stress”

•  Which did you interview? Me or who you are asking me to be?

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  LIMERENCE

•  “Limerence” is an involuntary cognitive and emotional state of being infatuated or obsessed with another person”

•  Romance takes about 2 years

•  Employees 6 months

•  You give the benefit of the doubt even though the individual is not a good “FIT”

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Solu9on  –  Iden9fy  high  performers  – Sketch  out  Traits  (High  or  Low)  

•  Dominance-­‐Extroversion-­‐Pace-­‐Detail  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  1char·ac·ter noun \ˈker-ik-təәr, ˈka-rik-\ : the way someone thinks, feels, and behaves : someone's personality

•  com·pe·ten·cy noun \-pəә-təәn(t)-sē\ : an ability or skill

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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Character is; the connection of ideals, beliefs values and the foundation that the individual acts from. Competency is; what is learned in reference to a task, or a set of tasks that translates into experience and knowledge ultimately discerning the right decision in a task driven situation, it does not equate to character being present.

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Character – Used to be a product of education, home,

religious, community organization teaching. – Fast becoming an employer responsibility. – Character is connected to absenteeism,

presenteeism, destruction and theft of company property etc…

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Character. What is it made up of? –  Purpose –  Identity –  Values & Beliefs –  Capability –  Behavior –  Environment

•  Character will play out in the form of commitment

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Competency –  Historically always a product of education, vocational

training, employment. –  Majority of employers see this as their primary

responsibility, try to hire character. –  Competency is connected to skill development and

task management. All employees can reach some level of competency without character.

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Identification •  Character: What beliefs/values are playing out in the form

of commitment? •  Competence

–  Low Competence High Commitment –  Some Competence Low Commitment –  High Competence Variable Commitment –  High Competence High Commitment

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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RETENTION

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•  Strong relationships lead to job satisfaction (gallup) •  Relationship creates identity in the organization •  Relationships are harder to leave than a “job”

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Theory  X  •  Employees  are  inherently  lazy    • Will  avoid  work  if  they  can    •  Inherently  dislike  work  • Workers  need  to  be  closely  supervised  and  comprehensive  systems  of  controls  developed  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Theory  “Y” •  Employees  may  be  ambi9ous  and  self-­‐mo9vated  and  exercise  self-­‐control  

•  Employees  enjoy  their  mental  and  physical  work  du9es  •  Work  is  as  natural  as  play  •  Employees  possess  the  ability  for  crea9ve  problem-­‐solving  •  Employees  will  learn  to  seek  out  and  accept  responsibility  and  exercise  self-­‐control  and  self  direc9on  and  accomplishing  goals  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Implement two components of leadership style –  Directive Behavior:

•  Involves clearly telling people what to do, how to do it, where to do it, and when to do it, and then closely supervising their performance. (Delegating, Directive)

–  Supportive Behavior: •  Involves listening to people, providing support and

encouragement for their efforts, and then facilitating their involvement in problem-solving and decision-making. (Supporting, Coaching)

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Process of Improvement •  Directing:

–  The leader provides specific instructions and closely supervises task accomplishment.

•  Coaching: –  The leader continues to direct and closely supervise task accomplishments, but

also explains decisions, solicits suggestions, and supports progress. •  Supporting:

–  The leader facilitates and supports subordinates efforts toward task accomplishment and shares responsibility for decision-making with them.

•  Delegating: –  The leader turns over responsibility for decision-making and problem solving to

subordinates.

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  How it works best •  Directing:

–  Most effective with enthusiastic beginners

•  Coaching: –  Right for disillusioned learners

•  Supportive: –  The reluctant contributor

•  Delegating: –  Peak performers, people who have developed competence and are committed

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  3 key ingredients •  Goals:

–  Start performance in the right direction and permit a manager to analyze a person’s competence and commitment (developmental level) to perform well.

•  Praising: –  Foster improvements in the developmental level of individuals and permit a

manager to gradually change his/her leadership style from more direction (directing) to less direction and more support (coaching and supporting) to less direction and less support (delegating).

•  Reprimands: –  Stop poor performance and may mean that a manager has to gradually move

back from less direction and less support (delegating) to more support (supporting) or more direction (coaching and directing).

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Implementation •  Directing:

–  Most effective with enthusiastic beginners

•  Coaching: –  Right for disillusioned learners

•  Supportive: –  The reluctant contributor

•  Delegating: –  Peak performers, people who have developed competence and are committed

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Implementation Cont.… –  Responsibilities –  Performance standards –  What is good performance –  Agreement –  Evaluate weekly Competence and playing out of character in

commitment –  Implement Directing. Coaching, Supporting and Delegating

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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Motivation mo·ti·va·tion

/ˌmōtəәˈvāSHəәn/ The reason or reasons one has for acting or behaving in a particular way. The general desire or willingness of someone to do something.

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•  Employee looks at a combination of these factors –  Pay –  Location –  Satisfaction –  Management Culture –  Advancement

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Pay  –  Unless  you  have  a  private  income  or  someone  to  finance  your  lifestyle,  the  salary  from  your  job  pays  for  your  home,  food  and  everything  else.    

–  There  is  a  minimum  salary  that  you  can  accept,  even  in  those  jobs  about  which  you’ve  fantasized.    

–  AVer  you  are  sure  that  you  can  earn  enough  to  support  your  lifestyle,  other  aspects  of  a  job  become  important.

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Loca9on  –  Commu9ng  can  add  many  hours  and  lots  of  stress  to  the  workday  

–  People  who  live  close  to  their  workplace  can  con9nue  to  work,  make  new  friends,  socialize,  during  the  hours  saved  by  their  short  commute.    

–  Some9mes  the  cost  of  commu9ng  or  parking  can  cut  your  effec9ve  earnings  below  your  needs.    

–  Child  care  or  other  family  considera9ons  may  make  commu9ng  to  work  difficult

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Satisfaction •  Even with several varieties of job satisfaction, few people are

totally happy at work •  Honest with likes, dislikes and abilities.

•  Management Culture •  It is difficult to measure the management and overall corporate

culture of a workplace during a job interview. •  Do they get along with their immediate boss. •  Decide if the company is a good fit for them.

Effective Employee Coaching & Development MOTIVATION

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•  Advancement  –  A  shortage  of  advancement  opportuni9es  is  one  of  the  main  reasons  people  leave  their  jobs.    

–  Is  there  an  offering  of  further  training  or  educa9on.    – Maybe  the  company  has  no  real  growth  poten9al.    –  Career  ladders  can  be  horizontal  as  well  as  ver9cal  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Mo9va9on  •  Various  Types  

•  Title  •  Pres9ge  •  Stability  •  Structure  •  Security  •  Recogni9on  •  Accomplishment  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Motivation •  Mechanical duties; simple straight forward task, those

non-thinking rote duties, money is an excellent motivator •  No thinking just methodical process that is rewarded

research shows money works effectively •  Cognitive duties that require thinking either conceptually

or creatively, money is a non-motivator. The job has to pay enough. If it doesn’t the individual will not be motivated, but when it is enough it becomes a non-motivator

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  What  mo9vates  in  jobs  that  require  thinking?  –  Independence:  The  desire  to  be  self-­‐directed  –  Skill:  further  develop  and  improve  myself  –  Purpose:  Making  a  contribu9on  

•  Cri9cal  that  profit  mo9ve  does  not  become  un-­‐hinged  from  purpose.  

• When  it  does  moral/ethical  issues  arise  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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USING INFLUENCE & TRUST

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•  INFLUENCER  VS.  TITLE  –  Title  of  authority  does  not  impart  loyalty  or  the  commitment  from  those  you  work  with  

–  Title  gives  the  ability  to  punish  and  reward  or  “hide  and  seek”  –  Title  implies  organiza9onal  authority  but  does  not  translate  in  to  high  performing  organiza9ons  or  individuals  

–  Title  combined  with  influencing  skills  creates  a  powerful  organiza9on    

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  INFLUENCER  – May  or  may  not  have  implied  authority  – Will  have  rela9onships  with  those  around  them  based  on  trust  and  mutual  reliability  

– Will  generate  respect  based  on  their  personal  conduct  –  Can  change  culture  by  their  presence  and  influence  in  the  company  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  NO  POSITIONAL  POWER  –  Become  an  influencer  by  “personal  conduct”  –  Care  for  those  around  you  by  trea9ng  them  like  yourself  –  Be  honest  about  what  reality  is  and  what  can  be  done  to  change  it  while  not  losing  empathy  

–  Prac9ce  giving  autonomy,  skill  development  and  purpose  –  See  the  impact  of  your  influence  grow  

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Territory –  What territories exist?

•  Who has control of; –  Resources –  Authority –  Delegation

–  Who is protecting their area(s)? •  Territory management is out of a fear of;

–  Resources –  Poor management –  Positioning

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Trust –  Present in a situation in which one individual places his or her

interests under the control of another person, with the expectation of gaining a desired outcome for which the potential negative consequences are greater than the value of the potential desired outcome (Deustch, 1958; Zand, 1972).

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  Trust involves –  Working through people –  Attitudes on trust affect relationships –  Effects of trust are underestimated –  People act on mistrust –  People don’t discuss mistrust –  Affection can be present without trust –  Trust can be present without affection

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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•  5 Behaviors that build Trust –  Sharing relevant information –  Reducing controls –  Allowing for mutual influence –  Clarifying mutual expectations –  Meeting expectations

How  to  Effectively  Hire,  Retain  and  Motivate  Employees  to  Excellence

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CONCLUDING THOUGHTS

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•  Start where you are –  Determine whether you are considering “FIT” –  Identify where you are or your employee is in the Competence/

Character–Commitment triangle. –  Where are you or your employees in relationship to the hierarchy

of what the organization provides. –  Identify the territories you work in –  Identify trust issues and work on behaviors that build trust and do

an honest assessment of the state of the union –  Control, work on your response, drop the victim mentality, seek to

thrive in the environment you’re in now until it changes.

Effective Employee Coaching & Development Creating the new Culture

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THANK YOU!

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