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MASARYK UNIVERSITY BRNO FACULTY OF EDUCATION Department of English Language and Literature How to improve students’ communicative skills Bachelor Thesis Brno 2007

How to Improve Students Communicative Skills

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Improving students communicative skills through various methods and approaches easily facilitated by teachers and lecturers.

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Page 1: How to Improve Students Communicative Skills

MASARYK UNIVERSITY BRNOFACULTY OF EDUCATION

Department of English Language and Literature

How to improve students’ communicative skills

Bachelor Thesis

Brno 2007

Thesis Author: Lenka TemerováThesis Supervisor: Mgr. Renata Jančaříková

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AnnouncementHereby I state that I worked on the Bachelor Thesis on my own and used the sources

of information listed in the bibliography only.

Vyškov 23rd April 2007 Lenka Temerová

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AcknowledgementI would like to take this opportunity to thank Renata Jančaříková for her kind help and

valuable advice that she provided me with throughout my thesis.

Vyškov 23rd April 2007 Lenka Temerová

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CONTENTS

1 INTRODUCTION..........................................................................................4

2 THEORETICAL PART..............................................................................6

2.1 SPEAKING.................................................................................................................6

2.1.1 Speaking as a skill...............................................................................................6

2.1.2 Difference between speaking and conversation..................................................7

2.1.3 Students’ motivation to participate in a speaking lesson....................................8

2.1.4 Accuracy versus fluency....................................................................................10

2.1.5 Correcting students’ mistakes...........................................................................11

2.2 COMMUNICATIVE ACTIVITIES.........................................................................13

2.2.1 Types of communicative activities....................................................................13

2.2.2 Importance of pair work and group work.........................................................14

2.2.3 The role of a teacher in communicative activities............................................16

3 PRACTICAL PART..................................................................................17

3.1 MY TEACHING EXPERIENCE.............................................................................17

3.2 COMMUNICATIVE ACTIVITIES AND THEIR EVALUATION........................18

4 CONCLUSION...........................................................................................33

5 BIBLIOGRAPHY........................................................................................35

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1 INTRODUCTION

At present, speaking a foreign language represents one of the essential requirements of

today´s society. Besides other skills and knowledge, it is considered as one of the most

influencing factors while applying for a job or sustaining in a particular work position under

the condition of advancing the language level. Based on my work experience, I can confirm

that knowing a foreign language is a necessity for everyone in general, mainly for my students

- soldiers. These people are required to reach a sufficient level in a foreign language in order

to accomplish military assignments in missions abroad. Teaching foreign languages, mainly

English, for these military purposes is provided by the Defence Language Institute in Vyškov

where I have been working as an English teacher for almost three years. My principal goal is

to provide the soldiers with as efficient English lessons as possible because it will be them

who will have to deal with international relationships and take measures for solving various

situations.

The main reason for choosing this topic for my bachelor thesis was realizing how

important speaking is in every day situations. No matter where we are, either in the Czech

Republic or in a foreign country, English conversation plays a crucial role in understanding

each other and dealing with different kinds of uncovered problems. It means that not only

soldiers that I teach, need English for communication abroad but also Czech teachers need

English to communicate with their colleagues – native speakers. At my work I have an

opportunity to encounter with people from various parts of the world and I am very interested

in the way they use English as their mother tongue. These co-workers have a greater

supporting role in our teaching process and it is always valuable to have a chat with them and

ask questions to make sure our judgement was right. Even if they come from America,

England or Australia and their accents differ, it is just a question of time for teachers and also

students to adjust to their speech and distinguish differences in pronunciation.

Being able to keep a fluent conversation with a native speaker is viewed as the main goal

of my students, which underlines the importance of speaking skills in a student´s point of

view. Therefore, in my thesis I decided to concentrate on communicative activities which

might be helpful for English teachers and enhance their students´ communicative skills.

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My thesis is divided into two parts – theoretical and practical. In the theoretical part I

deal with the difference between speaking and conversation, and explain its practical use in

every day life. I also aim to highlight the importance of motivation in teaching practice and

the techniques and approaches used to enhance students´ desire to speak a foreign language.

While dealing with communicative activities, I focused on distinguishing them either as

accuracy or fluency activities and provided definitions of these terms. The role of a teacher is

also discussed suggesting useful ideas to make the speaking lesson as effective as possible.

The practical part consists of a set of pre-taught communicative activities described minutely

and their evaluation for other teachers who would like to apply them in their speaking lessons.

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2 THEORETICAL PART

2.1 SPEAKING

2.1.1 Speaking as a skillFor most people, the ability to speak a foreign language is synonymous with knowing

that language because speech is for them the basic means of human communication. English

learners no longer expect the traditional approach of their teachers based on developing

mainly the grammatical competence and using methodology popular in the past. Today,

teachers are expected to provide their students with useful active knowledge of the foreign

language, not just theory about the language.

Communicative approach focuses on a balance between fluency and accuracy and is

the most suitable for those students whose aim is to gain confidence in speaking and

conversational abilities. Nevertheless, speaking in a foreign language has often been viewed

as the most demanding of the four skills. “While listening and reading involve the ability to

correctly receive messages and are therefore referred to as receptive skills, speaking and

writing, on the other hand, involve language production and are referred to as productive

skills.” (Harmer 1995, 16)

Producing spoken language has often meant a difficulty and an obstacle for English

learners. There might arise a question why. The answer is obvious. In the natural spoken

language students are required to be aware of characteristics of fluent speech, such as reduced

forms, use of slang or idioms, fixed phrases, collocations and most importantly the pace of

speech. All of these have to be taken into consideration while practising conversation in class.

Without these, our spoken language would sound bookish and unnatural. To avoid this, it is

essential to introduce and practise “real” communication with our students within the learning

process. If it is neglected, it may be a reason why students are often shocked and disappointed

when using a foreign language for the first time whilst interacting in foreign environment.

They have not been prepared for spontaneous communication and could not cope with all of

its simultaneous demands.

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The embarrassment is usually caused by students’ inability to adjust to native

speakers’ speech. This is natural and adjures patience while learning to speak or communicate

in a foreign language. As I already mentioned, native speakers are a great support and the

opportunity to communicate with them means even greater encouragement for our students.

Although it is quite demanding for students to keep up in conversation with them, they take it

as an advantage in their studies. Most English learners are actually familiar with the fact that

the best way to advance their speaking skills is adjusting to it in an English speaking

environment.

2.1.2 Difference between speaking and conversationAlthough the terms “speaking” and “conversation” may seem clear, they often get

misunderstood. Speaking as a skill taught at schools presents the student’s ability to express

his or her opinions, thoughts and ideas to a particular matter. Speaking practice, which is

usually based on story telling, giving speech or presentation, is the necessity for later

successful conversation. Nevertheless, the focus on speaking activities has diminished in

recent years. This has been caused by many factors, especially by realizing the need of

everyday communication.

As I mentioned above, giving speeches or presentations is not what we concentrate on

in our lessons. Even though these are crucial prerequisites for later conversational practice,

the teachers tend to focus on communicative activities as the main goal of speaking lessons. I

have no objection to this, but it is essential to mention the importance of presentations for

military English learners working for the Ministry of Defence and the consequences of the

lack of speaking skill while giving military presentations abroad. For this reason, it is very

important for teachers to think through the purpose of speaking and communicative activities

being prepared for lessons and also the target group of learners.

Nolasco (1987, 3) mentions that being able to speak reasonably correct and even fluent

English is one thing, but being able to engage in on-going, interactive, mentally satisfying

conversation is another. Conversation is such a natural part of our lives that many people are

not conscious of what happens within it. However, conversation follows certain rules which

should be obeyed in order for participants to feel relaxed and be satisfied with it.

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Arthur (1987, 5) adds that the main purpose of conversation is the exchange of

information among people. While communicating, our students may find themselves in

different social situations playing various social roles and the main task for language teachers

is to prepare them for these real situations they might participate in. This also includes

leading students to develop the ability to initiate and sustain conversation whenever it occurs.

2.1.3 Students’ motivation to participate in a speaking lessonWhen students learn a foreign language, they very often accumulate a lot of

knowledge (grammatical rules, lists of vocabulary items), but then they find out that they can

not actually use this language to communicate when they want to. Scrivener (2005, 147)

claims that there seems to be some difficulty in moving language from passive knowledge

into active usage. Without experience in using the language, learners may tend to be nervous

about trying to say things. Partly they may fear seeming foolish in front of others, they may

worry about getting things wrong they may want to avoid teacher’s comments or correction

and so on. It takes quite a long time for some students to express themselves, which leads to

long embarrassing pauses while learners are trying to find out how to say what they really

want to say.

One of the best ways of helping learners to activate their knowledge is to put them in

“safe” situations in class where they are inspired and encouraged to try to speak a foreign

language. Teachers should try to create such activities in which learners feel less worried

about speaking and less under pressure.

Nevertheless, the teacher is not the only one whom the students’ success in speaking is

based on. There are also motivational factors, differing from student to student, which

influence his progress in the spoken language. Harmer (1991, 4-6) distinguishes extrinsic and

intrinsic motivation. He claims that students´ attitude to speaking the language may be

affected by different factors from the outside, such as people in close surroundings, previous

speaking experience in a foreign language or the job opportunities offered after mastering

foreign language communication. All of these represent extrinsic motivation. Although

extrinsic motivation is nowadays a driving force for most students, without intrinsic

motivation no goal in improving the speaking skill could be achieved. Success is also based

on students´ willingness to learn to speak a foreign language, which may be influenced by the

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teacher´s methods used in teaching communication and, above all, his or her personality.

Considering these, teachers should realize how important role they play in encouraging the

students to learn to speak a foreign language.

Students’ personalities also play an important role in determining how quickly and

correctly they will manage a speaking task. Those students who are risk-takers, unafraid of

making mistakes, are generally more talkative but usually make many errors. Those who are

shy may take a long time to speak confidently, but when they finally manage it, their English

contains fewer errors. The aim of both types of students is the same, indeed – to use the

language correctly and fluently. To achieve this goal the teachers should try as much as they

can to break the silence in the classroom and get the students speak no matter how many

mistakes they make or how long it takes them to produce sentences. In order to decrease

shyness while speaking in front of the whole class, students may be offered the opportunity to

work in groups or pairs, which is a suitable approach for enhancing the active language use.

Harmer (1991, 7-9) points out different motivational factors depending on the age and

level of the students. Children’s and adolescents’ motivation to speak a foreign language is

irrelevant for the purpose of my thesis because, as mentioned above, I deal with adult English

learners and their motivational needs for a foreign language communication are substantially

different from the others. I concentrate on intermediate students who represent the majority in

my classes. Their English is good at this stage but they are motivated by a primary goal of

achieving a more advanced level of the language. They already know a lot and are able to

have a conversation about every day matters but sometimes there might occur some problems.

One of them is often the feeling that they are flooded with the new complexity of the language

and cannot cope with it. Teachers, when having found this out, should focus on building up

the knowledge students already have and assure them they can speak the language well

enough to understand and be understood.

Ur (1991, 274-280) declares that “motivation is very strongly related to achievement

in language learning.” This statement results from teaching practice showing that eager

learners willing to invest effort in speaking activities are likely to make greater progress. On

the contrary, those sitting silently at the desk without desire to be involved in any kind of

speaking activity, may find themselves stuck to be able to improve their speaking skill.

Having noticed this, teachers should encourage low-motivated students to develop the interest

in communicative activities.

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Ur (1991, 281) describes some strategies to enhance students’ motivation to speak in a

lesson. The principal one is selecting the topic carefully to make it as interesting for students

as possible. If the teacher’s choice fails in the class, there should be no panic or

embarrassment. The possible solution to this situation may be asking the students to vote for a

topic they would be interested in talking about.

Varied tasks are also suggested for a successful and efficient speaking lesson as well

as using visuals to enhance students’ motivation to speak. Average pictures copied from

different sorts of textbooks and workbooks do not encourage adult learners to speak anymore.

Based on my teaching experience, adult learners prefer to be set into real situations, dealing

with real and current news items concerning today’s world and society.

To satisfy students’ expectations, teachers should be supplied with sufficient amount

of authentic materials, such as newspapers and magazines. The speaking tasks could be based

on describing the photos to each other and guessing the place in the world where the action

has happened. Connection between the picture and reality makes it even more tempting for

students to express their points of view to a particular event and, at the same time, the

teacher’s goal is achieved as well – getting students to speak and communicate with each

other.

2.1.4 Accuracy versus fluencyAccuracy and fluency are terms characteristic for a successful and fecund

conversation. Scrivener (2005, 160-162) declares that accuracy is the ability to speak

correctly without making serious mistakes and therefore a greater use of instant teacher's

correction within a speaking activity is appropriate. On the contrary, fluency is the ability to

speak confidently without irrelevant pauses or hesitation, however, often with making major

mistakes. In this case, instant correction may be inappropriate and could interfere with the

aims of the speaking activity.

Teachers should be aware of whether their main goal in a speaking activity is accuracy

or fluency and adapt their role in class eligibly. If the main aim is to get students to speak,

then one way to achieve that would be reducing teacher´s contribution. It is supposed that the

less he or she speaks, the more time and space it will allow the students to. If the main aim is

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accuracy, the teacher should concentrate on students´ mistakes and devote time to their

correction.

However important speaking without mistakes is, a promoted trend at present seems to

be to lead students to a fluent conversation in every day situations. Taking this into

consideration, this approach best fits the needs of today´s society which is based on fast

exchanges of information. Nevertheless, it would be injudicious to qualify accuracy as less

important in communication and underestimate its importance. It is also essential for the

ability to speak a foreign language well.

2.1.5 Correcting students’ mistakes

F l u e n c y a c t i v i t i e s

In a fluency activity the teacher is expected to monitor the class and encourage the

students to speak with minimum interfering and correction. This technique is called

scaffolding. Scrivener (2005, 162) states that “it is a way a competent language speaker helps

a less competent one to communicate by encouraging and providing possible elements of

conversation.” In practice it means to encourage the weaker one by nodding, eye contact,

repeating the last word in order to encourage the speaker to continue, asking tag questions,

etc. The aim of this encouragement is to make a student speak as much as he or she is able to.

Considering a fluent activity, correcting the mistakes should be done after finishing

this activity. Suggested techniques are the following:

a) writing the sentences used during the activity on the board and discussing them

with the whole class

b) writing incorrect sentences used during the activity on the board and encouraging

the students to make correction

c) inventing and writing down the story that includes some errors the teacher

overheard during the activity and students try to find them and correct them

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d) writing out two lists A and B – each list contains ten sentences from the activity

but some of them are correct, some of them incorrect. Students work in two

groups and their task is to decide if the sentences are either correct or incorrect

and why

A c c u r a c y a c t i v i t i e s

In an accuracy based activity the teacher is required to correct students´ mistakes

whenever possible. While practising accuracy, students become aware of their own mistakes

in speaking straight away because the teacher does not wait until finishing the task. This

approach is suitable while focusing on grammar mainly and enables the students to realize

and correct their mistakes and also prevent their recurrence.

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2.2 COMMUNICATIVE ACTIVITIESEvery speaking lesson should be based on communicative activities which fulfil two

important language learning needs. They encourage the learners to acquire language

knowledge and prepare them for real-life language use. Achieving the outcome requires the

participants to interact, which means not only speak with a person but also listen to what he or

she is saying and react to it.

2.2.1 Types of communicative activitiesCommunicative activities are dealt with in a large number of methodology books and

their classification is distinguished according to each author´s point of view. However, all of

them mention the same or similar communicative tasks but in different extent. Supported by a

sufficient amount of literature, I created the following categorization of prevailing

communicative activities:

Information gap activities

Information gap activities are described by Thornbury (2005, 80-84) who claims that

in these kinds of tasks there is a knowledge gap among learners and it can be bridged by using

the language. So, in order to obtain the information, the interactants have to communicate.

Littlewood (1994, 22-26) labels these activities as functional communication activities. He

emphasizes sharing the information among learners and its processing.

The most common information gap activity is spotting the differences in the pictures,

exchanging personal information, guessing games and also creating the story based on

flashcards shown to the students in random order, for a few seconds and one flashcard per

group only. This makes the students cooperate and communicate with each other to find the

lacking information.

Discussions

Discussions are a commonly used activity in a speaking lesson. A topic is introduced

to the students via a reading or a listening passage and then they are asked to discuss a related

topic in order to come up with a solution or a response. Celce-Murcia (2001, 106) mentions

that students need to be reminded that each person within a group should have a specific

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responsibility in the discussion – either keeping time, taking notes or reporting the results

made by the group members.

Role plays

A widely spread and one of the best communicative activities is a role play which

trains the students in the classroom to deal with unpredictable real-life conversation in an

English speaking environment. Ladousse (1987, 6) points out the special reasons for using the

role play in the lessons. It puts students in situations in which they are required to use and

develop language necessary in social relationships and helps them to build up their social

skills. Using role play is useful especially while teaching shy students who have difficulty

participating in conversation about themselves. Through this activity they are put into various

roles and no longer feel that their own personality is implicated. Role play is an essential

communicative technique which develops fluency, promotes interaction in the classroom and

increases motivation.

Simulations

Simulation is a kind of role play but the emphasis is put on creating the atmosphere of

a real world. Students pretend they are a part of a simulated environment and take part either

as themselves or are given a role and pretend being someone else. To achieve a suitable

simulated environment, the classroom is usually rearranged and, where possible, converted in

a required place according to the situation.

Guessing games

Guessing games can be used as free activities for revision of vocabulary or as an

interesting way to give quite controlled practice. Although they are called “games”, they

provide intensive language practice, especially in asking questions, so they should not be

regarded as an extra activity. Students are fond of these guessing tasks mainly because they

enjoy themselves without realizing they also practise and improve their speaking skills.

2.2.2 Importance of pair work and group workPair work and group work present ways of organizing the class while teaching

speaking. The teacher´s responsibility is to choose a suitable communicative activity

depending on what is going to be practised – either fluency or accuracy – and organize the

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students into pairs or groups. In some activities such as role plays and guessing games, pair

work is essential. On the other hand, discussions and debates require group work and enable

the students to express their opinions on a given topic within the group. After that, the

spokesman of each group notifies the rest of the class about the conclusion they have reached.

This may lead to a following discussion among groups and if the topic is amusing, the

speaking lesson seems to be enjoyable for both students and the teacher, too.

Advantages of pair and group work

There are many reasons for pair and group work to be used in the lessons. First of all,

they provide the students with a lot more practice than working as a whole class. Students also

feel more comfortable to speak to one or two people rather than the whole class and the

teacher. Moreover, speaking to just a few people is closer to real-life situations.

Pair and group work allows each student to work at the pace of his or her small group

or pair. The teacher is no more considered the only source of information but the students

learn from each other. This creates opportunities for learners´ knowledge to be shared. In

order to be successful, learners need to become accustomed to using English without the

teacher´s permanent support. Therefore, working in pairs or groups helps them to build up

their independence and confidence for further conversations.

The advantages of pair and group work can be noticeable not only from the learner´s

but also the teacher’s point of view. It provides the teacher with more time to work with

weaker students and encourage them, by participating in a role play or discussion, to

communicate. Teachers can also benefit from a great availableness of different

communicative activities being offered in bookshops and on the internet nowadays. The

variety of materials for pair or group work speaking practice is praised by most of them and

their use has proved to be very efficient for speaking skill improvement.

Slight disadvantages of pair and group work

However efficient and useful pair and group work is, it may sometimes cause little

problems while practising speaking. According to Doff (1989, 141) the noise belongs to these

obstacles the teachers have to overcome during lessons. Usually the students themselves are

not disturbed by the noise, it is more noticeable to the teacher observing pairs or groups.

However, the noise created by pair and group work demonstrates learners´ engagement in a

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speaking task and gives the teacher visual evidence of students´ involvement. Considering

this, the success in working in pairs or groups depends mainly on the students´ and the

teacher’s approach.

Another fact Doff (1989, 141) mentions is the difficulty to control the whole class

during a communicative activity. To stop activity getting out of control, it is important to give

the students clear instructions, define the speaking task clearly and set up a routine, so that

students accept the idea of working in pairs or groups and know exactly what to do.

2.2.3 The role of a teacher in communicative activitiesThe teacher is a facilitator of students´ learning and as such he has many roles to

fulfill. Freeman (1986, 131) describes him as a manager of classroom activities. In this role,

one of his major responsibilities is to set up activities that promote communication. During

the communicative activities he acts as a consultant answering students´ questions, offers

advice and provides necessary language items. One of the most important roles is to make

sure that students know what they are supposed to practise and check if they do it effectively.

These roles are called a conductor and a monitor. Although there is a great number of various

activities which may be used in speaking lessons, their use would be confusing and pointless

if they would not be logically organised. Being a good organiser should be an ability

possessed by every skillful teacher.

Considering the facts mentioned above we can conclude that the teacher´s personality

in a learning process is very important not only while participating in the activity but also

while monitoring the students. The teacher´s less dominant role in communicative activities

offers the students the opportunity to be involved in conversation and improve their speaking

skills to be able to cope with the real-life situations.

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3 PRACTICAL PART

3.1 MY TEACHING EXPERIENCEAs I already mentioned in the introduction, I have been working for the Military

Language Institute in Vyškov and my responsibility is to prepare our students – mainly

military staff – for passing the military exams called Stanag. There are three different levels

of the students: pre-intermediate, intermediate and upper intermediate. Although the goal of

our language institute is the same as other educational organizations providing language

tuition, the learning system is completely different. To be more specific – being a class

teacher does not necessarily mean to spend most of the time in a particular class but the

teachers rotate in different classes, which means that their schedules are supposed to differ

from week to week. Even though this procedure may be perceived as a disadvantage by many

teachers, I find it very effective not only from the students´ but also the teachers´ point of

view. The advantages lie in having the opportunity for students to listen to various teachers´

accents and also experience different approaches to teaching. The teachers can also benefit

from this procedure – being able to teach diverse levels provides them with the advantage of

miscellaneous work and enables them to avoid the routine typical of schools. Moreover, the

number of students in each class is very convenient since there are no more than ten students

and, as many teachers would probably agree, teaching in such a class is more efficient,

enjoyable and the success in passing the exam is more forseeable than in a class of fifteen or

more students.

Even though I have the experience with teaching all the levels mentioned, I decided to

deal mainly with the intermediate level in the practical part of my thesis and focus on

communicative activities that I have already practised with my students. My aim is to describe

the activities and evaluate their advantages, disadvantages and this way help the majority of

teachers that are desperate in searching for any communicative activities to encourage

speaking and conversation in the class.

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3.2 COMMUNICATIVE ACTIVITIES AND THEIR EVALUATION

1. Told you so !

Level : intermediate, upper intermediate

Type of activity : information search role play (pairwork)

Objective : to encourage fluent speaking - giving advice and opinions

The teacher is supposed to copy one „now“ and one „one year later“ role card for each

student and a questionnaire per pair of students.

First, the teacher gives out the „now“ role cards and ask the students to imagine they all

work in the same place. It is a coffee break and they are all bringing various bits of

gossip.Students are asked to offer opinions to each other on what people should or should not

do about their problems.

Then the teacher seats the students in pairs and gives them a questionnaire to fill in

together. They are supposed to discuss the problems, find solutions and make predictions

about what will probably happen.

When they have finished, each student is given the appropriate „one year later“ card and

goes round with a „told you so“ attitude, commenting on what people should have done. The

aim of this activity is to discover how many of students´ predictions were correct.

My evaluation of this activity

I found this activity very effective because my objective was reached – I managed to

encourage all the students to communicate with each other and share information, opinions

and advice.

The topic could not have been chosen better since gossiping belongs to every day

communication, especially in a working environment. I deal with the adult learners who are

quite „experienced“ in this area and speaking about different people´s problems and their

solutions seems to be quite a common issue nowadays. Although this activity is slightly

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demanding on students´ understanding the instructions, the teacher´s clear explanation would

prevent possible missundestanding. Giving clear instructions and demonstrating the task

should never be neglected by teachers since these are essential for a successful

communicative task.

This activity is student-centered so the teacher´s role in it is mainly observing the whole

class having conversation. Even though I heard many mistakes while circulating among

students, I managed not to interupt their enthusiastic conversation. Instead of interuption,

which would have discouraged their motivation, I decided to take notes and wrote down the

most common mistakes. As I have already noticed in my class, immediate error correction

while listening to students´ conversation had no positive effect since the students were

plunged in talking and did not pay attention to the teacher´s comments.

The error correction was different while the students were working in pairs. I was

walking around listening to the pairs and tried to alert the students every time I heard a

mistake and we made correction together. This time my role has changed, instead of constant

observation without error correction, I concentrated on making students aware of their own

mistakes. Due to working in pairs, they paid attention to clarifying mistakes.

After finishing the communicative activity I wrote all the mistakes I gathered from

students on the board and we were discussing them as a whole class. All the students were

taking notes about corrections very carefully and after that we were practising these in

sentences.

What is very important is reviewing the problematic structure again and again having in

mind that practice makes perfect. For that reason, at the beginning of each lesson, if possible,

I focus on revision of the items I have done with students in previous communicative

activities to prevent recurrence of already explained mistakes.

My aim in this activity was to motivate the students to identify with a person on a given

card and lead conversation with other colleagues about people´s problems. Students were

explaining these problems, trying to find solutions and made predictions what was going to

happen in a years time. This fluency communicative activity induced my students to practise

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fluent speaking and also helped develop their imagination while giving advice and making

predictions.

2. Debate on a given topic

Level : upper intermediate

Type of activity : a debate (groupwork)

Objective : to get the students involved in a debate on a given topic and practise exchanging

the opinions and supporting arguments for and against

Students form to groups - the first group supports the idea and the second group gives

reasons against it. Then the teacher introduces the topic which is the subject of a debate –

euthanasia, the capital punishment, state or private education etc. - and allows the students

some time to think about it and make notes as a group preparing arguments to „beat“ the

second group. When they are ready to start, the teacher pretends to be a moderator of a TV

show and welcomes both teams to a discussion on a given topic. When the debate is over, the

moderator thanks all of the presenters for their interesting remarks. A very important rule is

that students are allowed to advocate only the opinion given to them by the teacher even if

their real thoughts are completely different.

My evaluation of this activity

I must admit this activity belongs to my favorite ones and I practise it with my

students whenever the time allows me to do so. The beginning of this activity is slightly

embarrassing for everyone in the class because the students do not dare to be the first to

express their opinions and are shy. But once the activity has started and students manage to

„fit in their roles“, the debate is being developed into a lively discussion and instead of being

shy, students compete to have a word in it. The teacher has a fantastic role in this activity,

since he or she only observes a lively discussion and is entertained by the students´

excitement about it.

I would recommend the teachers interested in this communicative activity to

reorganise the classroom, if possible, and arrange it as a TV studio with chairs for guests

participating in a debate. To increase excitement, I would ask the students to vote for a

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moderator being responsible for the smooth performance. In my personal experience, it is

sometimes a very tough job, especially while trying to calm down some of the brisk guests.

Error correction is utterly undesirable in this case due to the kind of communicative

activity. The debate is a precise example of the activity where the teacher is not expected to

correct mistakes while the activity is in progress. His role is either to observe the show or to

participate in it (as a moderator or one of the guests.).

To fulfil the task does not mean for the students to speak correctly all the time but to

lead a fluent, understandable and reasonable discussion about a particular matter. On one

hand, no one is forced to speak, which may sound „safe“ for shy students, but on the other

hand any member of one group can be challanged by the other group to express his or her

opinion. In this case, the student can not remain silent but has to reveal his or her ideas.

Therefore, the students are induced to be alert and listen to what is going on in a debate.

3. Lifeswap

Level : intermediate

Type of activity : exchanging information (whole class)

Objective : to practise fluent talking about dissimilar lifestyles and habits

The teacher gives out the picture cards to the students and asks them to imagine they

are the person pictured on the card. Some time is allowed to think about the person´s life,

daily routine, work, family etc. Then the students are told to imagine they are fed up with

their lifestyle and would like to change it. Some time is provided to think about what they

dislike and are really looking for in life. After that the students are asked to go round the class

and explain their problems to the others until they find someone they would like to swap their

lifestyle with. The aim of this activity is to find a person willing to swap his lifestyle with

someone else.

My evaluation of this activity

This activity is an excellent preparation for speaking part of Stanag exam because its

main purpose is to talk about person´s lifestyle - habits, daily routine, family, friends etc.

Even though the students are given pictured cards and talk about the different lifestyle, it

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encourages them to think and use variety of vocabulary vital for every day communication.

Learning new vocabulary items connected with different lifestyles might be a great advantage

in a real world while meeting people of various professions and customs.

To make the students more enthusiastic about this activity, I would recommend to use

the photos of world famous celebrities instead of pictures of ordinary people. This may sound

irrelevant, however, talking about celebrities´ lifestyles and scandals would be definitely more

enjoyable and it would lead to involvement of all students. Even if some students have

difficulties with speaking, the photos of celebrities could enable them to express themselves

more easily due to the knowledge they already have about these personalities.

From a grammatical point of you, this activity enables a great deal of grammar

practice, e.g. present, past and future tense. Furthermore it might be used while teaching

comparative and superlative form of adjectives and adverbs. While looking at the photo and

describing their lifestyle, the students are encouraged to talk not only about the current

situation in their lives but also about their past and challenges for future. In addition to this,

they may compare advantages and disadvantages of various professions, life-styles and habits.

At the end of this activity the teacher may announce the competition and let the

students vote on the most and the least tempting lifestyle.

4. Crossed lines

Level : intermediate

Type of activity : information search (whole class)

Objective : to practise asking for information

The teacher is supposed to copy enough task sheets for half the class and information

sheets for the rest of the class. Then he or she places the chairs around the room in pairs back

to back and asks the students to sit on them holding different sheets.

The aim of this activity is for students with task sheets to complete their task in order.

That means they have to phone the stationary students behind them beginning the

conversation with : „Hallo, is that the Gaumont Theatre?“ If they get the right number, their

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reply will be : „Yes, can I help you ?“ and they should ask for information they need and

write it down on the task sheet. If they get a wrong number with the reply :„No, sorry. I am

afraid, you have got a wrong number, this is the station.“- they should apologise and move on

to another pair of chairs. Students are instructed to complete the tasks in order, so they are not

allowed to make two consecutive phone calls from the same place.

My evaluation of this activity

Being able to communicate face to face is undoubtedly perceived as a crucial form of

conversation. However, living in a busy society requires the ability to make phone calls

considering all the rules essential for a successful and polite conversation. This activity

enables the students to try out various situations while seeking information about

entertainment, transport, health care etc. They have the opportunity to call the dentist

pretending they suffer from toothache and make an appointment, or call the railway station to

find out the timetable, or call the theatre to book tickets for the performance etc.

Alternatives

Since there are various institutions and authorities students may find useful for

gathering information, the teacher can ask them to make a list of them. After that, the teacher

allows a short whole class discussion on responsibilities of each institution and provides the

students with vocabulary they need. Then, he or she proceeds with pair work and let the

students practise phone conversation based on a previous discussion. I was very surprised

how creative and imaginative the students can be if the teacher allows them to use their own

ideas.

It is essential to pre-teach the universal phrases used while having phone conversation

and write them on the board to provide support for the students during the communicative

activity. Any time the student is not sure, he or she can look at the board and find the suitable

phrase for the dialogue. Pre-teaching should be done in an active way to involve students´

own ideas for better memorizing. The teacher is supposed to help and add phrases which have

not been mentioned yet but should not interfere too much since the students deal with the

theme they have already covered in previous lessons.

5. Good intentions or the road to hell

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Level : intermediate, upper intermediate

Type of activity : matching (whole class, pairwork)

Objective : to practise stating intentions

The teacher makes up a form of „good intentions“ and gives it out to each student in

the class. Then the students are asked to imagine that it is New Year´s Eve and they are

making their resolutions for the New Year. They are supposed to tick the resolutions which

are somehow connected with their personalities and add one more personal resolution on the

last line. After that they go around the class asking each other about their resolutions and

telling about their own.

The aim of this activity is to find someone with at least three resolutions that are the

same . When the students have found their match, they are asked to sit down together and

imagine the time is one year later. In pairs, students now discuss what they succeeded in

doing and what they were going to do, but did not.

My evaluation of this activity

After giving the class the instructions to this activity, the students´ reaction was so

dreary that I was wondering if my choice of this communicative activity had been right. The

students started complaining about the purpose of this activity and the reason was : „We do

not make New Year´s resolutions. We have nothing to say.“

Teachers should not be put off by these statements but find the way to motivate the

students to talk about the given topic. I decided for demonstration and without any hesitation

described my previous bad habits I wanted to get rid of without mentioning the word

„resolutions“. Suddenly, the students began to be interested in my talk and asked questions if I

managed to give up those bad habits or not and their enthusiasm in communication was

increasing. I took advantage of this and asked them to work in pairs and interview their

partner about the same. They led a lively conversation and finally realised that it was just a

game and started pretending their resolutions.The lesson was finally entertaining and the

students liked it.

Pre-teaching some grammar structures before the activity starts is worth while,

especially the rules for using „to be used to“ and „ used to“ since these are often mixed up by

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students. It is important to emphasize the difference between them and also explain their

correct usage by giving examples taken from the activity to show the students what is going to

be practised. e.g. „Now I am used to eating a lot.“ The teacher uses this sentence as an

example and explains that for describing the present situation (habit) this grammatical

structure is required. Than the teacher changes it into „I used to eat a lot“ and explains the

usage of the second grammatical structure.

6. Sales reps

Level : intermediate, upper intermediate

Type of activity : matching (pairwork)

Objective : to practise describing properties and abilities

The class is divided into two halves : sales representatives and buyers. The machine

cards are given out to the sales reps and they have five minutes to : write down what the user

of each machine will be able to do and give each machine a price. The buyers are asked to

write down three everyday problems (what makes them busy and why). The buyers have two

thousand pounds each to spend on machines to improve the quality of their lives. Students

work in pairs : the buyer explains to the sales representative what he does not want to do any

more, what household chores annoy him, asks for devices to help him lose weight or learn

English faster etc. The sales representative offers the buyer the devices, explains how they

work and tries to persuade the costumer to buy them.

The aim of this activity is for the buyers to obtain the machines they need and for the

sales representatives to sell as many devices as possible.

My evaluation of this activity

This activity has proved very enjoyable for my students and also useful considering

the need to buy different things in an English speaking environment. To make it even more

realistic, I cut out various types of devices from newspapers and magazines to fit in everyday

life and used them instead of drawn funny pictures. Adult learners always appreciate the

direct connection between the activity and the real world, so it is vital for me to have this in

mind while choosing suitable materials for a particular communicative activity.

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The teacher´s role in this activity is to observe the pairs offering and buying devices

and take notes about serious mistakes which the intermediate students should be able to avoid.

Providing the students with new vocabulary items within the activity may seem reasonable

but my aim was to make them think of indirect expression of problematic words. I also

explained to them that it is not necessery to be familiar with all English words but be able to

express their ideas using vocabulary they already know to be understood.

Students’ roles can differ depending on the topic. I have used it many times in my

lessons considering the weekly topic. While talking about relationships and marriage, I

instructed the students to work in pairs and imagine that one of them works for a dating

agency and helps the single one (his schoolmate) find an eligible partner. While talking about

jobs and work, the students were asked to prepare a dialogue between a person seeking a

summer job in England and a company worker offering different jobs abroad. The role play

commonly used by the majority of teachers is asking for information about a holiday in a

travel agency. Since a role play is one of the three parts of Stanag speaking exam, I have to

concentrate on its practice as much as possible.

7. Guess what I´ve been doing !

Level : intermediate

Type of activity: guessing card game (pair work)

Objective : to practise describing recent activities using present perfect continuous

The teacher copies and cuts up one set of cards for each pair and puts the whole set

face down on the table. One student takes a card from the top of the pile and performs his

appearance and mood according to the depicted card, for example „I´m crying“. He must not

show it to his partner who guesses what activity the student has been engaged in, for example

„Have you been watching a sad film ?“ If the student guesses correctly, he or she is allowed

to keep the card.

The aim of this activity is to collect the most cards and, above all, practise the use of

present perfect continuous in common daily situations.

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My evaluation of this activity

The purpose of this guessing activity differs from teacher´s objectives in

communicative activities mentioned above. While the main aim of those activities was

encouraging students to lead fluent conversation and the teacher focused on students´ fluency,

this activity is based on speaking with the emphasis on accuracy – correct use of present

perfect continuous. Although fluency activities are prefered by most teachers because of the

spontaneous language use in a real world, they should be preceded by sufficient amount of

accuracy activities focusing on a particular grammatical pattern. In my lessons, this procedure

proved to be very effective and after practising various grammatical patterns in accuracy

communicative activities, the students were able to speak more fluently with fewer

grammatical mistakes.

Pre-teaching is essential in this case since the students need to be familiar with a

particular grammatical structure before the activity starts. For that reason the teacher should

devote some time revising the formation of present perfect simple and present perfect

continuous and drill its negative forms and questions. After sufficient explanation, students

are ready to practise it in different situations set by cards.

Since I dealt with an accuracy activity, it was necessary to check students´ dialogues

and concentrate on mistakes made in the present perfect tense. I was circulating checking each

pair and giving advice.

Pair work required for this activity enabled me to focus on weaker students who were

struggling with the use of present perfect, whereas the others were able to work on their own.

Alternatives

The teacher can use this activity for practising any grammatical pattern just by

changing the title of the activity, for example : „Guess what I did yesterday!“(practice of past

simple) or „Guess what I was doing yesterday!“ (practice of past continuous) or „Guess what

I am going to do tomorrow!“ (practice of expressing future) or „Guess what has been done!“

(practice of passive voice) etc. By drilling the particular grammatical feature the students

become aware of it and start using it in fluency communicative activities without hesitation

pauses.

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8. Detective work

Level: intermediate, upper intermediate

Type of activity : arranging card game (group work)

Objective : to practise reporting past events

The teacher copies and cuts up one set of cards for each group, shuffles them and

places them face down in the middle of the group. Then he or she tells the students that a

murder was committed last night. An old lady was found dead in her living room. She had

been hit on the head and jewellery worth five thousand pounds had been stolen from the

house. The murder occurred between seven and ten o´clock in the evening. One of the

principal suspects is Annie Hudson, the district nurse, who has the key to the old lady´s house,

and who lives ten minutes´ walk away. The cards contain details of Annie´s movements that

evening. The groups´ task is to read them and try to work out if she could have committed the

murder or not. Since the cards have been shuffled, the events will be in a muddled order.

Students should turn over one card at a time from the pile and discuss the probable sequence

of events.

The aim of this activity is to reconstruct Annie´s evening and work out if she could

have committed the murder or not. After the groups have finished, let them compare their

findings.

My evaluation of this activity

Any activity concerning detective work and the police investigation seems to be

tempting for most students. They seek adventure, thrill and are keen on working out the crime

which had been committed. This works not only with young learners but also adults. They are

fond of thinking and talking within the group about the sequence of events and compete who

will be the first one to solve the case. This leads to a lively discussion among group members

trying to persuade the others about the correctness of their ideas.

I would evaluate this activity as useful not only because it enables practising fluent

speaking within the group but also from the grammatical point of view. The members of each

group have the opportunity to improve their speaking skills and revise the correct use of past

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tenses since this activity is focused on reporting past events. Furthermore, it enhances their

ability of logical thinking in a foreign language due to arranging the events in a logical order.

Correcting mistakes was done at the end of the activity when I asked each group to

describe the events, which happened that evening, in an order which seemed the most

probable to them. Although the teacher is usually expected to correct students´ mistakes, this

time I asked the rest of the class to listen and write down all mistakes they heard while the

group was explaining the sequence of events.When one group finished, we put all mistakes

the other students noticed on the board and discussed them as a class. The explanation of

certain rules especially usage of past and past perfect tense prevented other groups from

recurrence of the clarified mistakes.

Alternatives

With advanced learners, it would be possible to perform the questioning of a suspect at

the police station. Teacher can either ask the class for volunteers or choose at random a

suspect and two police officers who will perform questioning in front of the class. A suspect

is allowed to choose someone from the other students who will support him or her at the

police station e.g. a husband, a wife, a best friend etc. Even though there is a slight diffidence

at the beginning of this activity, later on the embarrassment vanishes and the students enjoy

the development of the case.

Teachers should be careful when planning this activity and consider the level of

students. Since it is based on fluent speaking, I would not recommend this activity to low

level classes because they would not probably feel confident in such demanding roles and

their long pauses could lead to embarrassment and also class boredom.

9. Tact

Level: upper intermediate

Type of activity : matching up role play (groups of three)

Objective : reporting what was said (reported speech)

This communicative activity must be performed in groups of three – one person per

each side of the dispute and one person to carry messages. The teacher is supposed to divide

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the students in groups and copy three sets of cards (neighbours, husband and wife and

countries) for each group in the class. Then he or she arranges the classroom if possible so

that there are two rows of desks with a free space between them. All the neighbours A are

seated in one row and all the neighbours B in the opposite row, with the go-betweens

standing in the middle. The students are given the cards : neighbour A, neighbour B and the

go-between. The neighbours are not allowed to speak with each other directly but must relay

messages through the messenger.

The aim of this activity is for neighbours A and B to reach a satisfactory compromise.

When a group has reached a compromise, the roles are changed , so that a different person has

a chance to be a messenger. After that the husband and wife role cards are given out. When

the students have finished that, the messengers are changed again and the students take up the

countries role cards.

My evaluation of this activity

The teacher’s role in this accuracy activity is to go round and observe the groups. The

conversation between two sides is based on a free speech being reported by the messenger and

the teacher just listens to what is being said and does not interfere. On the other hand, the role

of a messenger is very important, not only due to relaying information between two sides, but

also from the grammatical point of view. The grammar practised in this activity is reported

speech and the teacher should not be indifferent to what the messenger is saying. When he or

she makes a mistake in reported speech, the teacher should stop them and ask for their

correction. Interfering in this role is essential, otherwise the students would not find out if

they were correct or not.

Pre-teaching the rules of indirect speech formation is inevitable before the activity

starts. Some students may feel confident even without revision but the teacher´s aim is to

make sure that each student understands the patterns.

The main purpose of this accuracy activity is to practise mainly speaking and

grammar, however, it can be easily changed to a fluency activity if the teacher´s objective is

practising fluent conversation. In this case, the role of a messenger is neglected and the two

sides of a particular dispute are trying to deal with the situation.

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Follow up

The teacher could develop conversation based on reported speech (gossiping at the

party about the problems covered in the activity) and let the students be involved in it without

teacher´s interfering. While listening to the conversation, the teacher may write down the

common mistakes the students have made, and after finishing the activity, write these

mistakes on the board and familiarise the students with them and correct them as a whole

class.

This activity also serves for enlarging the students´ vocabulary while talking about

relationships (husband x wife, neighbours) but also about different countries negotiating

serious matters (occupying territory, building a nuclear power plant near the border, high

taxes on food etc.)

10. Eye-witness accounts

Level : intermediate, upper intermediate

Type of activity : filling in a questionnaire (pair work)

Objective : reporting an event, asking questions

The teacher is supposed to prepare questionnaires from different fields of real world

situations (record of criminal events, veterinary report sheet, estate agents´ questionnaire

about customer´s requirements, medical information sheet etc.) and give one questionnaire to

each pair. Then a student A fills it in by asking students B questions. The teacher should insist

on formulating the questions correctly and make sure the student does not simply show the

form to his or her partner. Students B are asked to invent as plausible and coherent answers to

the questions as possible. When students A have completed their questionnaires, the roles

should be changed and another questionnaire used.

My evaluation of this aktivity

Filling in the questionnaires or forms with open answers belongs to favorite activities

of those students who are creative and like inventing stories and making up plots. On the other

hand, this kind of form is quite inappropriate for the slower students who have difficulties

with creating the possible answers. It takes them some time and leads to untrustworthiness of

their answers. When this occured in my class, I decided to divide the students into two halves.

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The better part of students was given complicated and open-answer questionnaires and the

weaker students were instructed to look at the pictures I gave out. Due to difficulties with

making up the answers, I asked them to use these pictures and, according to what they saw,

answer the partner´s questions. Pictures gave them the opportunity to formulate the answers

straight away without unwanted pauses. Eventually, I felt confident to have managed this

activity successfully.

All communicative activities based on filling in the questionnaires are very useful as

they prepare the students for real life situations they may come across later on.

Based on my teaching experience, the best option is to start with the questionnaire

requiring the personal information because this kind of form is undoubtly mostly used in

reality. When the students feel confident with filling in personal forms, I proceed with using

the more demanding ones. To fill in these, students have to be familiar with a wider range of

vocabulary and also grammatical structures. E.g. a medical information sheet will require

vocabulary concerning diseases, their symptoms, first aid etc. or the record of criminal events

will demand the terminology about crime. Dealing with these forms, pre-teaching specific

vocabulary items is essential for understanding the task and smooth activity development

Choosing the appropriate form or questionnaire sometimes depends on a topic covered within

the week.

The teacher´s role in this activity is to go round the class and observe students. In my

lessons I try to listen to all pairs having dialogues and not to ignore anyone. While circulating

I correct some mistakes made by students either in questions or the answers. This interuption

is not interfering, moreover, when the teacher is near by, the students expect to be corrected.

Even if the teacher manages to correct some mistakes during the activity, at the end of it there

should be an overall feedback on students´ mistakes and on their ability to formulate

questions and answers.

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4 CONCLUSION

In my thesis I tried to deal with speaking as one of four basic skills and highlight its

importance in every day situations. My aim was to distinguish speaking and conversation

since these terms are commonly used but often get mixed up. I pointed out that conversation

plays a crucial role in our lives and without it we would not be able to exchange the

information and share our knowledge.

I also dealt with motivation as an essential factor for language learners and classified its

types – extrinsic and intrinsic, with the emphasis on the teacher´s personality which

influences the students´ willingness to participate actively in the learning process. I mentioned

native speakers as a great source for our teaching practice and described the ways they may

encourage the students to carry on studying a foreign language.

To feel confident while learning to speak a foreign language, the students are supposed to

be put in a „safe environment“. This prevents them from embarrassement or anxiety when

they are asked to express themselves. I tried to explain this term and suggested possible ways

to decrease students´ concern about speaking. Due to students´ different personalities and also

abilities to speak a foreign language, I dealt with pair work and group work as the ways of

organizing the class. I mentioned the advantages of this kind of work, especially reducing

tension in class, creating a pleasant atmosphere and building up students´ independence and

confidence. Pair work was evaluated as more useful since it is closer to real-life situations and

dealing with them is the main aim that the students are heading for.

Another area I focused on, were communicative activities and their categorization :

information gap activities, discussions, role plays, simulations and guessing games. I

characterized them and evaluated the interaction they offer to prepare students for real-life

language use. In connection with them, I dealt with terms accuracy and fluency and explained

the importance of distinguishing them due to teacher´s objective within the lesson. I

introduced different techniques for correcting mistakes in either accuracy or fluency

communicative activities and also described the roles of a teacher and requirements which he

or she has to fulfil to manage the roles successfully.

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In the practical part of my thesis I first introduced the classes I have been teaching and

also explained the teaching policy at the Defense Language Institute in Vyškov. Then I

presented a set of pre-taught communicative activities which I have already used in my

lessons, described their objectives and provided them with my evaluation. All activities were

aimed at practising speaking in English lessons, focusing on either fluency or accuracy.

By means of this thesis I realized how important it is for the teacher to have a great

amount of information concerning teaching speaking to be able to provide the students with

efficient conversational lessons. The methodology literature I was reading through enabled

me to have a look at a speaking skill from a different point of view and think about this issue

more deeply. All the theoretical information I gained from this literature was used in the

practical part of my thesis. Based on that, I reached several findings.

One of them was realizing how important role motivation plays in the learning process. It

was proved that students´ progress in speaking a foreign language depends on motivation and

encouragement from their teachers. I found out that if there are no stimulating factors and the

students are not motivated, it leads to boredom in class. To prevent this, entertaining

communicative activities and interesting topics proved to be very useful and effective.

Another fact which I found reasonable while evaluating presented activities, was

distinguishing them according to the teacher´s objective. The fluency activities proved to be

essential while practising fluent conversation to prepare students for the real world. On the

other hand, the accuracy activities focused on grammar and due to them the students were

given the opportunity to practise the correct use of foreign language. Since using various

types of communicative activities proved very beneficial in my classes, I would like to

recommend them to all teachers whose aim is to improve their students´ communicative

skills.

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5 5 BIBLIOGRAPHY

1. HARMER, Jeremy. The Practice of English Language Teaching. Essex:Longman

1991, 296p., ISBN:0-582- 046564

2. SCRIVENER, Jim. Learning Teaching.Oxford:Macmillan Publishers Lim.2005,

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3. UR, Penny. A Course In Language Teaching.Cambridge:Cambridge University

Press 1991, 375p., ISBN:0-521-44994-4

4. THORNBURY, Scott. How to Teach Speaking. Essex:Pearson Education Limited

2005, 156p., ISBN:0-582-85359-1

5. LITTLEWOOD, William. Communicative Language

Teaching.Cambridge:Cambridge University Press 1994, 108p., ISBN:0-521-

28154-7

6. CELCE-MURCIA, Marianne. Teaching English as a Second or Foreign

Language. Boston:Heinle&Heinle 2001, 584p., ISBN:0-8384-1992-5

7. LADOUSSE, Gillian Porter, Role Play. Oxford: Oxford University Press 1987,

182p., ISBN: 0-1943-7095

8. DOFF, Adrian. Teaching English. Cambridge: Cambridge University Press 1989,

286p., ISBN: 0-521-348641

9. FREEMAN, Diane Larsen. Techniques and Principles In Language Teaching.

Oxford: Oxford University Press 1986, 142p., ISBN: 0-1943-4133

10. NOLASCO, Rob & ARTHUR, Lois. Conversation. Oxford : Oxford University

Press 1987, 150p., ISBN: 0-19-437096-8

11. HADFIELD, Jill. Intermediate Communication Games. Essex: Jill Hadfield 1990,

105p., ISBN: 0-17-555872-8

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