Internship in Human Resource Management Pilot Flying J

Department• Learning and Development• Time in various other departments in

the company

Internship Objectives • Shadow in Different Areas of PFJ• “Discover” other departments in the corporation,

including other Human Resource areas• Create a Learning Module • Adobe Connect• Research Best Practices • Tips and Techniques • Take the Team through the Module

• Group Project• Customer Obsession• Learning and Development Enhancements

Shadowing in L&D• Senior Manager, Learning &

Development: Allison Cornish• Manager of Learning &

Development: Jaymi Damron• Operations Learning &

Development Manager: Scott Garris • Learning & Development

Specialist: Jennifer Scarbrough• Learning and Development

Coordinator: Devon Alley• Learning & Development

Assistant: Dena Wright

• Adobe Connect Online

Learning

• How to Guide

• Delivered to the L&D

Department

Department Project

Group Project/PresentationTasked with improving PFJ’s culture of Customer Obsession: •Larger group divide into smaller groups•Learning and Development Enhancements

• Relationship Based Learning Program• Increased Customer Obsession Training• Present 7/31/15

Other Activities• Mountain Challenge• Crazy Dash• Volunteer Days

Time spent in each Department• HR Learning and Development• Other PFJ Departments• Marketing• Food Service • Fuel • TIME (Operations)• Payroll• HR Employee Services• Facility Maintenance• Finance/Business Intelligence• POS Lab• Zone HR Managers • Purchasing • Internal Audit• Sales/Acct/AP/Misc. Income • Help Desk

Benefits of Internship• Increased Knowledge• Learning and Development• Content Design• Online Learning• Training Coordination

• Other Departments of HR • What it is like to work in a corporate setting

• Exposure • Decide which branch of HR I would like to go into• Advice from those currently in the field

• Networking• With leaders in the company • Others in the HR field• Relationships that will continue throughout my career

Competencies Provided by HRM Curriculum used in Intern Experience• Training Implementation • Talent Management• Job Analysis

• Organizational Behavior and Development• The use of Strategic Human Resources and Staffing

Summary of Internship• 10 week Full Time Internship (May 27-July 31)• Learning & Development Department of Pilot Flying J• Time spent: Shadowing and Assisting, Completing a

department project, completing a group project, and learning about other departments in PFJ• Throughout this experience I have learned there are a

lot of branches on the HR tree that work together • A combination of exposure to content design, online

learning, operations training, classroom training, and training coordination has taught me that L&D is a branch that I could see myself being a part of.