BEST HRM PRACTICES AT

MARRIOTT INTERNATIONAL

Prepared By :-

Deepak Singh

Eshita Kapoor

Hadish

Shahul Hameed

Shubham Jain Vinaya

CONTENT

SPIRIT TO SERVE BACKGROUND THE MARRIOTT WAY HR PRACTICES QUESTIONS & ANS. WHAT WE LEART CONCLUSION

“SPIRIT TO SERVE”

The environment of your industry, how you treat your employees & how they take care of your customers, that is what called the work culture.

In Marriott they love to treat customers and passionate about their God.

BACKGROUND

Founded :- In 1927Founder :- JW. MarriottCurrent Chairman :- Bill MarriottNo. Of employees :- 128,000Turnover :- $9 bn (2003)

THE MARRIOTT WAY

People first philosophy.Get it right the first time.Money is the big thing, it is not the only thing.Promote from within.Build your brand.

HR PRACTICES

Selection Procedure

T&D

Job retention & Employee

satisfaction

Grievance Procedure

Q. R O L E O F C O M PA N Y ’ S C U LT U R E & S P I R I T T O S E RV E I N I N N O VAT I V E H R P O L I C I E S ?

Three types of culture :-

Associates

Customers

Communities

Q. HOW TRAINING AND DEVELOPMENT HELPS MARRIOTTS

TO RETAIN THEIR EMPLOYEES?

Employee retention

Holy grail for recruitment &

retention.

Training

Development

Q. INNOVATIVE POLICIES AND PROGRAMS AT MARRIOTT & THEIR

STRENGTHS & WEAKNESSES?

Pathway to independence.

Training Program for the

employees

Success Of the Program

Interactive Multimedia Training

WHAT WE LEARNT?

Profitability is important but something is

more then it.

HR practices can bring huge change in

your organization.

Proactive nature is the need of today.

You can not predict the future but you

can make present better.

CONCLUSION

You can transform anyone the way you want.

It only requires proper guidance and

training. Make others satisfy and they will

support you. And at last but not least

“ Something more than business it’s

pleasure.”