Human Resource Management in Starbucks

Human Resource Management in

Starbucks

Human Resource Management in

StarbucksAnamika Kumari

Lathika BothraMitesh Sahu

NavinRakesh

Santhosh Srinivasan

Anamika KumariLathika Bothra

Mitesh SahuNavin

RakeshSanthosh Srinivasan

04/20/23 Free template from www.brainybetty.com 2

ContentsContents

• Mission Statement

• Background

• Basics Of HR used in Starbucks

• Strategies Adopted

• Challenges and Related Innovations

• Mission Statement

• Background

• Basics Of HR used in Starbucks

• Strategies Adopted

• Challenges and Related Innovations

The Six Commandments (Mission Statement).

The Six Commandments (Mission Statement).

• Provide a great work environment and treat each other with respect and dignity.

• Embrace diversity as an essential component in the way we do business.

• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

• Provide a great work environment and treat each other with respect and dignity.

• Embrace diversity as an essential component in the way we do business.

• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.


• Develop enthusiastically satisfied customers all of the time.

• Contribute positively to our communities and our environment.

• Recognize that profitability is essential to our future success.

• Develop enthusiastically satisfied customers all of the time.

• Contribute positively to our communities and our environment.

• Recognize that profitability is essential to our future success.


Background NoteBackground Note







HR-BasicsHR-Basics

• To have right people hiring the right people

• Adaptability, dependability and ability to work in a team

• Employees upfront in job postings

• To have right people hiring the right people

• Adaptability, dependability and ability to work in a team

• Employees upfront in job postings


Star SkillsStar Skills

• Maintain & Enhance Self-Esteem

• Listen & Acknowledge

• Ask for Help

• Maintain & Enhance Self-Esteem

• Listen & Acknowledge

• Ask for Help


• Training employees to perform job efficiently

• First Impressions

• 2004, Coordinator average pay $35,294

• Manager average pay is $44,790

• Your special blend

• Training employees to perform job efficiently

• First Impressions

• 2004, Coordinator average pay $35,294

• Manager average pay is $44,790

• Your special blend

“Treat people like family & they will be loyal & give their all”

“Treat people like family & they will be loyal & give their all”

• Bean Stock Plan

• Working Solutions

• Warm Regards

• MUG (Moves of Uncommon Greatness)

• BRAVO!!

• Spirit of Starbucks

• Bean Stock Plan

• Working Solutions

• Warm Regards

• MUG (Moves of Uncommon Greatness)

• BRAVO!!

• Spirit of Starbucks

Strategies AdoptedStrategies AdoptedTraining• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and

creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing

people, and training people• Discuss outside training programs & seminars

Training• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and

creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing

people, and training people• Discuss outside training programs & seminars


Motivation

• Health Insurance(after 20 hrs, 90 days)

• Employees as partner (20 hrs, 6 Months)

• Flexible work schedule

• Treat people with respect & dignity

• Keep pulse with employee surveys

Motivation

• Health Insurance(after 20 hrs, 90 days)

• Employees as partner (20 hrs, 6 Months)

• Flexible work schedule

• Treat people with respect & dignity

• Keep pulse with employee surveys


How to tackle the challenges?Using innovative thoughts…How to tackle the challenges?Using innovative thoughts…




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Human Resource Management in Starbucks