8/6/2019 Human Resources Coordinator; Human Resources Manager;
Human Reso
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MICHELE NOWELLBakersfield, CA 93312Cell: (661) 330-2157
MicheleNowell01@Linked In [email protected]
SUMMARY
Human Resources professional with 15+ years of comprehensive
experience in employee relations, recruiting, benefits,
compensation and organizational development. Knowledgeable of ADP
HRIS. Strengths in multi-site management, policy implementation and
relationship building skills. Core competencies include:a Managing
Diversitya Employee Relationsa Benefits Administrationa
Organizational Development & Traininga Performance
Management
Legal Compliance
EXPERIENCE
CHOCTAW CASINOS, McAlester, OK 2009 a" 2010A business unit of
the Choctaw NationHuman Resources ManagerManaged human resource
functions for a 24-hour casino with 200+ employees. Stan
dardized employee policies, employee relations, compliance,
recruitment, compensation and benefits.a Planned and implemented a
turnaround for the human resources department by creating a
foundational atmosphere of trust with management and employees.a
Increased employee retention by 10% and improved on-boarding time
with implementation of a New Employee Orientation program.a Reduced
turnover by 15% in one year through documented Exit Interviews.
AOK CONSTRUCTION, LLC, McAlester, OK 2008 a" 2009Pipeline
Construction Company with offices in Oklahoma, Texas and Arkansas
(Business Closed)Human Resources ManagerManaged human resources
services for 700 employees in 3 states. Support include
d employee relations, training, compensation and benefits
administration.a Implemented first-ever Human Resources office to
meet State & Federal compliance for 7 field offices in
Oklahoma, Texas and Arkansas.a Reduced payroll and new hire
paperwork errors by creating procedures reducingincomplete
paperwork to main office. Payroll errors dropped 15% which reduced
printing of manual checks.a Project Lead to implement ADP payroll
system by transferring 700+ employees from Quick Books to ADP with
99% accuracy.
AFFILIATED COMPUTER SERVICES, INC., Dallas and Austin, TX 2001
a" 2008Senior Learning & Development Consultant, Austin, TX
2008Conducted learning, job and task analysis. Presented
information in a clear, concise, and usable format.
a Assessed the needs of Management to create a Leadership
Development course. Provided training to 40 managers to improve
leadership qualities, improve manager/employee relations and reduce
turnover.a Partnered with a variety of team members and
organizational stakeholders to improve communication between ACS
and subcontractors. Outcome created a task force that implemented a
newsletter and cross-organizational fundraisers for nonprofit
organizations.MICHELE NOWELL PAGE TWO
AFFILIATED COMPUTER SERVICES, INC.
8/6/2019 Human Resources Coordinator; Human Resources Manager;
Human Reso
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Senior Human Resources Representative, Austin, TX 2004 a"
2008Transitioned and established all HR functions for the new Texas
Medicaid Healthcare Partnership. Partnered with recruiting to
onboard 1000+ employees in 7 months. Actively managed and accepted
ownership and accountability for all people-related issues in 6
multi-functional business groups in Central Texas. Reduced
6business units to 3, including physical relocation of offices and
integration of 340 employees to new payroll/benefits.a Partnered
with all levels of management regarding employee relations issues,
policy implementation, performance management, training, pay and
benefits compensation to lessen the companyas exposure to
liabilities.a Conducted complex investigations relating to sexual
harassment and violence inthe workplace as well as other human
resources policy-related violations.a Implemented Activity Based
Compensation (piece rate) for mailroom production area and claims
processing reducing payroll expenditures and improving
productionafter 10 months.
Manager of Human Resources, Dallas, TX 2001 a" 2004Managed HR
Call Center and Data Entry for 25,000+ employees in multiple
states,including daily management of 13 hourly employees.
Responsibility included 100%accuracy on new hire data entry,
benefits management and payroll changes. CallCenter answered all
benefits and payroll questions for all ACS employees.a Partnered
with Recruiting and Payroll on 15 Acquisitions/Outsourcing
projectsinvolving 5,670 employees.a Project Lead on 2 acquisitions
with 3,200 employees and zero pay or benefits i
ssues. Audit reconciliation recovered $30,000 in charges that
were not part ofthe acquisition.a Saved ACS $23,000 in incorrect
charges through monthly Benefits Reconciliation.
RURAL TELEPHONE, INC., Lenora, KS 1996 a" 2001Director of Human
ResourcesDirected all day-to-day activities of the Human Resources
Department with a staff of 5. Administered employee benefit
programs, retirement, 401k, life, AD&D, vacation, sick leave,
FMLA, and Section 125.a Served as one of 7 Directors to set vision
and growth for the company. Participated in annual Business Retreat
to establish annual budgets and expansion projects
a Created Human Resources Department from start-up. Designed job
descriptions,compensation plans and safety programs. Designed an
Employee Handbook, createdpolicy and procedures and training
programs.
EDUCATION
AAS, Business Management, Colby College, Colby, KansasSociety of
Human Resources Management Certificate Program, University of
Texas,Dallas, Texas
Professional Development
a BLR California Law Update 2010
a The Essentials of Human Resourcesa Substance Abuse Training in
the Workplacea Progressive Discipline and EEOa Coaching &
Teambuilding Skills
