Human Resources Management in Healthcare Organizations ?· 2013-07-27 · Human Resources Management…

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  • 8.20.12


    HPM 720 Human Resources Management in Healthcare Organizations

    Department of Health Policy and Management Gillings School of Global Public Health

    Fall 2012 Syllabus

    Class Location: Rosenau 133

    Meeting Time: Tuesday 11:00 1:45

    Instructor: Bruce Fried Teaching Assistant: Lara Lorenzetti

    Office: 1104 McGavran-Greenberg Email:


    Phone: 919 966-7355

    Office Hours:

    By appointment

    Course Overview

    HPM 720 is designed to introduce graduate students to a strategic approach to human resources

    management in health care organizations. The overarching goal of the course is to help students

    develop an understanding of the concept of strategic human resources management, and the

    need for alignment between HR practices and an organizations strategy and mission. The

    course is organized around the employee lifecycle and covers fundamental human resource

    functions, including: job analysis, recruiting and selection, performance management,

    compensation and benefits, and employee retention. The course also includes a thorough review

    of the legal and regulatory environment of human resources management.

    Through class activities, case analyses, and a team-project, the course is also designed to help

    students further develop the skills required to be an effective manager, including: written and

    verbal communication, interviewing, performance feedback and management, teamwork, and


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    Learning Objectives and HPM Competencies

    Course Learning Objective


    1 Appreciate the need for alignment between human

    resources practices and an organizations strategy

    and mission.

    Human Resource Management

    Analytical Thinking

    Strategic Orientation

    2 Identify and describe fundamental human resources

    management functions in health care organizations,

    including job analysis, recruitment, selection,

    performance management, training and

    development, and compensation

    Human Resource Management

    3 Appreciate the many challenges associated with

    designing and implementing effective human

    resources practices.

    Human Resource Management

    Analytical Thinking

    4 Gain an understanding of the legal environment

    affecting human resources management, including

    equal employment opportunity law, employment

    law, and labor law.

    Human Resource Management

    5 Acquire a deepened awareness of situations where

    issues of diversity and inclusion surface or are


    Human Resources Management

    6 Develop ones own skills in managing the

    workforce, including written and verbal

    communication, interviewing, performance

    feedback and management, teamwork and


    Human Resource Management

    Communication Skills



    7 Learn about a current human resource issue through

    development of an HR White Paper

    Human Resource Management

    Information Seeking

    Project Management

    Communication Skills

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    HPM 720 makes extensive use of its Blackboard website. (See Be sure

    to check that the email address Blackboard has for you is correct. Click on the Bb Desktop tab in

    Blackboard and then click on Personal Information. If you need to change your email address,

    click on Edit Personal Information and follow the directions. Note that you need to change your

    email address in both Blackboard and the On-Line Campus Directory.

    Text and other Reading Materials

    1. Fried BJ, and Fottler MD. Human Resources in Healthcare: Managing for Success, 3rd edition. Chicago: Health Administration Press, 2008.

    2. Several cases and articles used in the course may be purchased from the Harvard Business School (HBS) Website. A course has been set up at this website, with the required cases

    listed under the course. To access the course at HBS, go to:

    3. Other readings may be found under Course Documents in Sakai.

    Requirements and Expectations

    1. Individual Case Preparations. On case analysis days, students are responsible for submitting a response to a set of questions regarding the assigned case. These assignments

    are designed to: (a) ensure students come to class prepared having read assigned case and

    any associated readings, and (b) provide students an opportunity to think through the issues

    in the case individually leading to more robust team and class discussions.

    Questions will be distributed at least one week in advance. Responses, usually no longer

    than one page, should be uploaded to Sakai by the beginning of class on case analysis days.

    Submissions will be graded on a pass/fail basis. Pass, or full credit, is given for submissions

    that are timely and responsive to the question(s).

    2. Class Participation. Class participation is highly valued in this class, and comprises 25% of the course grade. Class participation includes the following:

    Constructive participation in class discussions

    Constructive participation in group case discussions

    Preparation and participation in simulations

    Being responsive to questions that are posed to specific students on course content

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    3. Midterm exam. A short-answer midterm exam will be administered on October 30, 2012.

    4. Paper. A paper is required of all students. Papers may be done individually or in two-person teams. There are two types of papers for this course. Papers are normally about 15

    double-spaced pages exclusive of tables, figures, and illustrations:

    a. Human Resources White Paper. As defined in this course, a white paper is a succinct statement of a problem or challenge in healthcare human resources

    management that includes:

    A summary of the problem or challenge with a summary of evidence documenting the issue

    A literature review to ensure that the same subject matter has not already been covered. However, covering the same subject matter in an original manner is


    A summary of the history of the issue and attempts that have been made successfully or unsuccessfully in addressing the issue

    A statement of options for resolving the issue, with a summary of the strengths and weaknesses of each option

    Appropriately cited references in the form of acknowledged quotations, footnotes, endnotes, and bibliography

    Relevant figures, tables, graphics, or other illustrative items that help the reader to understand the content of the white paper

    b. Healthcare Human Resources Case with Teaching Notes. This assignment involves writing a case that may be based on a real situation, an invented but

    plausible situation, or a compilation of real and/or plausible experiences. Cases will

    be structured in the following manner:

    A detailed description of the situation, including relevant background information that has led up to the situation.

    A decision point that provides two or more decision options

    Teaching notes that include relevant theoretical material related to the case, instructions on alternative ways to use the case in the classroom, an outline for a

    class session, including visuals or other accompanying materials

    A description of alternative decisions and the strengths, risks, and shortcomings of each decision

    Appropriately cited references in the form of acknowledged quotations, footnotes, endnotes, and bibliography

    Relevant figures, tables, graphics, or other illustrative items that help the reader to understand the content of the white paper

    A 1-2 page proposal for the paper is due in hard copy by September 25, 2012. This proposal

    should describe the topic, why it is important, how you will go about conducting research on the

    topic, and why it is relevant to human resources management in healthcare.

    Each student will present the paper on either November 27 or December 4.

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    The paper is due December 7, 2012 in hard copy.

    Evaluation Method

    Grade Components


    Percent of


    Individual Case Preparations 20%

    Paper proposal submitted in hard copy by September 25, 2012 5%

    Paper (20%) and Presentation (10%) 30%

    Midterm Exam 20%

    Class Participation 25%

    TOTAL 100%

    Grading Scale

    90 or above (H)

    80 to 89 (P)

    70-79 (L)

    < 70 (F)

    UNC Honor Code

    The principles of academic honesty, integrity, and responsible citizenship govern the performance of all

    academic work and student conduct at the University as they have during the long life of this

    institution. Your acceptance of enrollment in the University presupposes a commitment to the

    principles embodied in the Code of Student Conduct and a respect for this most significant Carolina

    tradition. Your reward is in the practice of these principles.

    Your participation in this course comes with the expectation that your work will be completed in full

    observance of the Honor Code. Academic dishonesty in any form is unacceptable, because any breach

    in academic integrity, however small, strikes destructively at the University's life and work.

    If you have any questions about your responsibility or the responsibility of faculty members under the

    Honor Code, please consult with someone in either the Office of the Student Attorney General

    (966-4084) or the Office of the Dean of Students (966-4042).

    Read The Instrument of Student Judicial Governance (

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    Recognizing, Valuing, and Encouraging Diversity

    The importance of diversity is recognized in the mission statement of HPM. In the classroom, diversity

    strengthens the products, enriches the learning, and broadens the perspectives of all in the

    class. Diversity requires an atmosphere of inclusion and tolerance, which oftentimes challenges our own

    closely-held ideas, as well as our personal comfort zones. The results, however, create a sense of

    community and promote excellence in the learning environment. This class will follow principles of

    inclusion, respect, tolerance, and acceptance that support the values of diversity.

    Diversity includes consideration of: (1) life experiences, including type, variety, uniqueness, duration,

    personal values, political viewpoints, and intensity; and (2) factors related to diversity of presence,

    including, among others, age, economic circumstances, ethnic identification, family educational

    attainment, disability, gender, geographic origin, maturity, race, religion, sexual orientation, social

    position, and veteran status.

    Course Evaluation

    HPM participates in the UNC-CHs online course evaluation system, enabled at the end of each semester

    by DigitalMeasures. Your responses will be anonymous, with feedback provided in the

    aggregate. Open-ended comments will be shared with instructors, but not identified with individual

    students. Your participation in course evaluation is an expectation, since providing constructive

    feedback is a professional obligation. Feedback is critical, moreover, to improving the quality of our

    courses, as well as for instructor assessment.


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