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Hydro-Comp Enterprises Newsletter January 2017
Company News Over 20 million people are now billed by EDAMS Billing & Customer Information System in Egypt for Water Services
Hydro-Comp has been operating in Egypt since 2002. It has successfully implemented Billing and Customer Information systems in the Governorates of Fayoum, Beni-Suef and Al Minia. Now Hydro-Comp Egypt has been awarded the implementation of EDAMS Billing in additional 2 Governorates, Asyut and Qalyubia, bringing the total population being billed by Hydro-Comp-Egypt just over 20 million. Details of the Governorates using EDAMS is shown in the table below.
Governorates Population (2015) Asyut 4,245,215
Beni Suef 2,856,812
Faiyum 3,170,150
Minya 5,156,702
Qalyubia 5,105,972
Furthermore Hydro-Comp has already implemented EDAMS-Billing in a number of new cities in Egypt, namely: New Benisuif, New Dommiat, New Asyut, New Fayoum, and North Suez
Recent audits showed that the 3 first Governorates that implemented EDAMS have dramatically improved their customer service and revenues. Revenues increased on average by 74% immediately after implementation of the systems. In the following eight years revenues increased over 5 times. Many governorates in Egypt face similar problems as the Governorates in Middle Egypt and Hydro-Comp increasingly plays an important role in the rehabilitation of the water service provision in Egypt.
Nelson Mandela Bay Municipality Service Delivery Ops Centre Receives the SALGA Award
The Water Research Commission, with SALGA and the Institute of Municipal Engineering of Southern Africa produce an annual benchmarking report, detailing their findings comparing various facets of water and wastewater operations across cities and towns in South Africa.
The 2015 benchmarking exercise determined that the customer services offered in Nelson Mandela Bay outstrips that offered in any other metro.
Mayor Trollip mans the phones at the Municipality's Service Delivery Ops Centre, 1 November 2016.
The Nelson Mandela Bay Municipality has implemented the Integrated EDAMS Asset Management, Maintenance and Call Centre/Customer Services systems.
The Municipality's Service Delivery Operations Centre supports all the Municipal Departments and provides information, enquiry and request services integrated to EDAMS, avoiding duplications and obtaining information relating both to the customer as well as the distribution networks.
Implementation of Asset Management – Business Planning Model (AM-BPM) in Municipalities and Public Utility Companies (PUC) in South East Europe
The objective of the project was the development and implementation of a Business Planning Model for Water Utilities (AM-BPM) as a Decision Supporting Tool.
The developed Business Planning Model (AM-BPM) was piloted in seven Municipalities/Public Utilities from Albania, Bosnia and Herzegovina, Macedonia, Montenegro and Serbia. The model was introduced to the Public Utilities during the initial training held in Belgrade during February 2016 and was concluded with the closing workshop on 5th of May 2016. Workshop on Integrated Asset Management in Lusaka, Zambia
A workshop was held in Lusaka, Zambia on the 10th of November 2016 for all the Water Utilities in the country. The workshop was organised under the auspices of the Lusaka Water & Sewerage Board (LWSC). The workshop theme was “Effective Utility Management - Improving Utility Performance through Integrated Asset Management (IAM) best practices and systems.” Workshop topics included:
Improving Utility Performance - Issues and Remedies
Commercial Management & Rehabilitation - Improving Billing & Customer Services
Technical Departments - Institutional Strengthening through IAM programs
Examples of IAM programs - Implementation and Issues
Business Planning and IAM Programs.
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update
January 2017
The Program
Hydro-Comp Enterprises has signed a Strategic Partnership Agreement with GIZ (German Corporation for International Cooperation Ltd.) where GIZ is a federal enterprise that supports the German Government in achieving its objectives in the field of international cooperation for sustainable development.
The Program will provide IAM technical assistance, EDAMS software and capacity building to a selected group of up to 70 Water utilities from Bosnia and Herzegovina, Serbia, Macedonia and Montenegro. The program will have a duration of 3 years, consisting of 3 stages lasting 12 months each, with the idea that each utility will be able to progress from one stage to the next each year.
The Services Senior staff from each participating utility will receive services that include:
1. Workshops: Conference/ workshops
will be held on a regular basis presenting various aspects of the services and IAM.
2. Data Conversion & IAM Systems Implementation: The EDAMS IAM
software will be provided to each Utility and will be hosted and operated through the Cloud.
3. Classroom Training: Training
courses will be held at the Hub-premises on a regular basis addressing all aspects of IAM with different courses applying for the different stages of the program.
4. Visits: Utilities are encouraged to visit
the Hub in regular intervals to seek advice and assistance.
5. Support: Daily Remote support to
Utilities in the use of the software and procedures adopted.
6. Access to Additional IAM Services:
Will be provided if required to assist the Utilities with studies, such as the
compilation of a Commercial Rehabilitation Plan, an Investment Plan, a Rehabilitation & Maintenance Plan and Infrastructure Plans
The Approach
The implementation of IAM practices in the utilities will be achieved through the use of an innovative package that includes the formation of Hub-Centers and the use of the already customised for the region EDAMS IAM Information Systems.
The Hub-Centers will provide capacity building to the participating Utilities to carry out Integrated Asset Management (IAM) activities through training, support and the provision of the software and best-practice methodologies. In the case where Utilities lack the manpower resources to fully implement IAM activities themselves the Hub-Centre will provide additional services to assist the Utilities in carrying out these activities.
The Hub centers will offer a 3-year program, consisting of 3 stages lasting 12 months each. The assumption is that each utility will be able to progress from one stage to the next each year. Approximately 20 to 30 utilities will enter into each stage of the program.
Stage 1 (Year 1): The emphasis of
Stage 1 will be to assist Utilities in setting up and maintaining a validated network geographical
database, effectively performing proper Network Data Management as well as understand components of Integrated Asset Management (IAM).
Stage 2 (Year 2): The objective of
Stage 2 will be to enable Maintenance Management for improving productivity and efficiency of the maintenance function and service delivery as well as for registering maintenance problems for further use in Rehabilitation/ Maintenance Planning (Stage 3)
Stage 3 (Year 3): The final stage will
enable the remaining activities of Integrated Asset Management namely: (a) Commercial Data Management, (b) Water Quality Management, (c) Distribution/ NRW Management, (d) Rehabilitation/ Maintenance Planning and (e) Infrastructure Planning.
January 2017
Initial Program
Hydro-Comp Enterprises participated in a project entitled "Asset management for waste and sanitation sector in South-East Europe", funded by the German Ministry of Economic Development and Cooperation (BMZ) and the Government of Switzerland. The project was implemented by GIZ and the Network of Associations of Local Authorities of South-East Europe (NALAS) and focused on the introduction of Asset Management methods in order to improve efficiency and transparency in managing water and sanitation infrastructure in SEE.
As part of the project an Asset Management Business Planning model (AM-BPM) was developed by Hydro-Comp Enterprises. The tool enables Municipalities and Funding organisations to assess the performance and sustainability of the Public Utility’s future operation, including its ability to repay loans.
Benefits
Implementation of Hydro-Comp’s Business Planning methodology and associated Model (NALAS-AM-BPM) will empower Municipalities/ Utilities to: 1. Evaluate the current status of the AM
programs in the Utility & provides a basis for integrated AM technical planning.
2. Enforce a clear & documented strategy for managing municipal assets from design to disposal at end of useful life.
3. Institute verifiable and monitored investment plans.
4. Link investment plans to long term funding requirements
5. Create a long-term capital funding program.
6. Provide for meaningful Financial
Reporting
Methodology Overview
Hydro-Comp’s Investment and Business Planning implementation process has various steps that allow the choice of combining various alternatives/ options that ensure the desired results both in terms of reliability of service and performance as well as financial viability. The main steps are as follows:
1. Utility Assessment: A Utility
Assessment is carried out prior to the described activities or at any stage during the execution of those activities to provide supplementary information (not yet derived from the said activities) to the Investment and Financial Models.
2. Investment Planning & Modeling:
The investment model receives recommended interventions from the Activities of (a) Data Improvement analysis, (b) Rehabilitation Plan, (c) Maintenance Plan, (d) Commercial Rehabilitation Plan, (e) Leakage Reduction Program, (f) Upgrading Plan, (g) Emergency Response Plan and the (h) Master Plan. The activities are grouped in terms of Performance Areas (Source and Water Treatment Plants, Bulk Supply, Distribution networks and Consumer connections) and ranked in terms of their effect on the (a) Reliability of Service and (b) profitability of the organisation.
3. Financial Planning & Modelling:
The Financial Plan and Model will project costs and revenues and present full financial statements and key performance indicators (KPI) for the Utility over the Planning period which is usually the period required to repay capital loans.
January 2017
Methodology/ Approach Many Utilities have an urgent need to establish a validated and field-reconciled commercial database to be utilised by the Billing system in order to enable proper management and efficient operation of the revenue and customer services functions of the Utility. Hydro-Comp has developed a unique methodology based on a thorough analysis of problems encountered in commercial systems, extensive experience in similar exercises and the advanced technology employed by the EDAMS software deployed, termed EDAMS Commercial Data Analysis (CDA) - Commercial Data Validation (CDV) module. The methodology is adapted to suit local conditions and available inputs after analysis of the Utility’s Billing system and data. The proposed methodology has a strong advantage over traditional methods as:
It enables the analysis and verification of all requirements specified in a technologically advanced and comprehensive manner.
It increases data quality and ensures a high quality assurance process in accordance with recognised international procedures (ISO 9000 process).
It provides additional data verification functions not specified in the standard “work to be executed”.
An additional advantage of this methodology is the opportunity to sustain
the verification process on a continuous basis after the project is completed.
Implementation Results Dar es Salaam is the largest and most important commercial and industrial centre in Tanzania with an estimated population (2002 census) of 2.5 million and a growth rate of about 4.3%. The capital’s operational activities are managed by Dar es Salaam Water and Sewerage Corporation (DAWASCO). In January 2006 after international tendering, Hydro-Comp was awarded a World Bank project for the supply, installation and implementation of the EDAMS suite of systems with emphasis on billing and collection. The project lasted 8 months. During this phase the EDAMS systems were successfully deployed at the DAWASCO head office. In 2007 a new project was initiated by DAWASA aiming at cleaning and
improving the quality of data in the commercial system (in terms of customers, properties, and water and sewer connections). The basis for Commercial Data Validation (CDV) was the creation of a complete property database compiled from satellite images that were acquired for the entire area of the city. The satellite images were processed in order to extract the footprints of all visible buildings.
This was followed by a door-to-door survey where surveyors, using the satellite maps and building footprints, visit all properties with the intention of registering all customers and their details. The specialised EDAMS Commercial Data Validation system was installed to enable
the verification and processing of the survey data. The system assists the process of importing survey data into a computer, enables the matching of surveyed customers to the existing customer registry, highlights differences between the survey and the commercial database, and provides a number of functions to rectify discrepancies across the two datasets.
DAWASA repeated the exercise over a number of years with astonishing results. From audited figures over a period of 7 years the number of customers more than doubled and the revenues increased by 400 percent.
HCE (Cyprus) Ltd (Head Office) Hydro-Comp Offices 249 Strovolos Avenue Strovolos 2049, Nicosia, P.O.Box 27832, Engomi 2433, Cyprus Tel: +357 (22) 478 500 Fax: +357 (22) 478 578 e-mail: [email protected]
HCE (South Africa) (Pty) Ltd No 3 Eglin Road, The Crescent East, Block C, 1st Floor, Sunninghill 2157 Sandton, 2157 South Africa Tel: +27 11 304 9420 Fax: +27 11 234 9841 e-mail: [email protected]
HCE (Egypt) (Pty) Ltd El Sherouk City District 9 Neighbouring 4, Villa 75 Cairo, Egypt Tel: +20 22 4796691 Fax: +20 22 4796691 e-mail: [email protected]
HCE (Botswana) (Pty) Ltd Plot no 54513, Unit 6a, First floor, Gaborone, Botswana Tel: +267 3900228 Fax: +267 3900226 e-mail: [email protected]
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Contacts: If you would like to receive more information about Hydro-Comp Enterprises services and products please contact any one of our offices using the details listed at the bottom of this page or browse our web site at www.edams.com.
