Ibm cloud forum managing heterogenousclouds_final

© 2011 IBM Corporation


Managing Heterogeneous Environments

Bowman Hall

Director, Cloud Computing Client Engagements


Agenda

Service Management

Heterogeneous Environments

Business Outcomes

In Action

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TaxonomyManaging Heterogeneous Environments

RFID TrackingSmart Vehicles

Smart Phones

Security Voice Storage Mainframe Network System Server

Smart Aircraft

Smart Buildings

Smart Video

Smart Meters

Smart POS

GPS Tracking

Applications

Infrastructure

Platforms

It’s a hybrid world …and includes more than just

applications


TaxonomyManaging Heterogeneous Environments

RFID TrackingSmart Vehicles

Smart Phones

Security Voice Storage Mainframe Network System Server

Smart Aircraft

Smart Buildings

Smart Video

Smart Meters

Smart POS

GPS Tracking

CONTROL CONTROL AUTOMATIONAUTOMATIONVISIBILITYVISIBILITY

Physical Virtual Private Cloud Public Cloud


Agenda

Service Management


Business Outcomes

In Action

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Cloud Service Provider

Common Cloud Management Platform

Virtualized Infrastructure – Server, Storage, Network, Facilities

Service Business Manager Service Operations Manager

Cloud Services

Use

r Interfa

ce

Cloud ServiceConsumer

Partner Clouds

Customer In-house IT

Consumer Administrator

Consumer Business Manager

Consumer End user

AP

I

Software-as-a-Service

Platform-as-as-Service

Infrastructure-as-a-Service

Business-Process-as-a-Service

Metering, Analytics & Reporting

Service Provider Portal

Cloud ServiceDeveloper

Developer

Service Development

Tools

Service Definition Tools

Image Creation Tools

Configuration Mgmt

Offering Mgmt

Order Mgmt

Accounting & Billing

Customer Mgmt

Entitlements

Contract Mgmt SLAReporting

Pricing & Rating

Peering & Settlement

Subscriber Mgmt

Service OfferingCatalog

Invoicing

Service Automation Management

Virtualization Mgmt

Provisioning

Monitoring &Event Management IT Asset & License Management

Service Request Management

IT Service Level Management

Image Lifecycle Management

Capacity &Performance Management

Incident, Problem &Change Management

BSSBusinessSupportSystem

BSSBusinessSupportSystem

Service

De

velo

pme

nt Po

rtal

AP

I

Service

De

livery P

ortal

OSSOperationalSupportSystem

OSSOperationalSupportSystem

Service Transition Manager

Service Security Manager Security & Resiliency

Service Delivery Catalog

Service Templates


Core operational support capabilities required for a Cloud platform

An operational support system is required to deliver cloud services

Key capabilities are provided below and need to work together as a basis for customer cloud service delivery

Configuration Mgmt


Virtualization Mgmt

Provisioning








Service Templates

Security and Resiliency


On-demand self-service

Ubiquitous network access

Location independent resource pooling

Request driven provisioning and scheduling

Measured service / Pay-per-use

}

Management Concerns in Cloud Computing

Configuration Mgmt


Virtualization Mgmt

Provisioning








Service Templates

Security and Resiliency

Image Management– Design, build and manage

images for cloud services

Security– Design for Multi-Tenancy– Protect assets through

Isolation, integrity, image- risk and compliance management

Heat and Power Management– Control Energy Consumption


– Interpret and Execute Build- and Management Plans

– Orchestrate Management Componentry

Usage Metering and Accounting

– Flexible support of delivery models

Virtualized Resource Management

– Deploy cloud services on virtualized resources

– Manage virtual resources


Typical Cloud Use Case Scenario

2. Integrate withservice desk and IT asset management processes

1. Request Service 3. Provision Service

4. Integrate withadvanced storagearea network (SAN) and network pools

8. Collect, analyze, Report and billbased on Service usage and costs

6. Monitor the Service to detect bottlenecks and potential problems; generate alerts5. Discover the

Service; track configuration and changes to the Service

7. Real-timemanagement and consolidation of events associatedwith Business Service

9. Visualize and align the Service with business objectives and service levels

10. Manage supported Service LevelAgreements (SLAs)

Service = Software, Platform, Infrastructure (i.e. Composite Application, Physical / Virtual OS, Middleware, Network, Storage

Not in all cases will all steps exist in a client engagement

Cloud Services

BSS

OSS

Common Cloud Management Platform


Requirement #1: Self-Service Portal

Users can request the services they need, when they need them, for the time they need them

Easily manages automated approval policies and fully extendable to complex workflows if needed

Eliminates manual processes for requesting resources

Based on a RESTful Web2.0 API for ease of integration with existing Portals

Easily customizable for branding, logos & corporate color schemes

…Improves customer satisfaction by accelerating service delivery


Requirement #2: Service Catalog

Single repository for all cloud services

Allows end users to use IT services without being an expert in IT

Supports faster delivery of business services

Wizard-like importing of new service templates into the catalog

Client-specific image segmentation

Centralized or delegated image management

…Improves consistency of services


…Speeds delivery of services via easy-to-use provisioning

Requirement #3: Automated Provisioning

Resources can be provisioned in minutes versus weeks

Resources are provisioned consistently every time

Resources are quickly returned to pool when no longer needed instead of sitting idle

Easily customizable by role


Requirement #4: Complex Topology Creation & Deployment

Full template data model definition

Process Model Definition with Define Build– and Management plans

Fully automated deployment through build plan and topology definition

Topology

TopologyNode"WebSphere Cell"

TopologyNode"AppSrv Instance"

TopologyNode"Cluster"

TopologyNode"HTTP Server"

TopologyNode"Managed Node"

TopologyNode"AppSrv Instance"

TopologyNode"Managed Node"

TopologyNode"WAS ND Dmgr"


Requirement #5: Platform/Virtualization Management

Understand virtual and physical resource usage

Dynamically manage virtual workloads to optimize resource usage

Automatically migrate virtual machines across systems to maintain service levels

Management of VLANs to support multi-tenancy

…Increases utilization for lower capital expense with improved application availability


Requirement #6: Usage Metering & Accounting

Understand costs, track, allocate and invoice by department, user and many additional criteria

Collect, analyze and bill based on usage and costs of shared assets

Deliver detailed information and reports about the intricate use of shared resources


Data Center 1: Class Of Workloads/Applications

App A

App A

App B

Requirement #7: Multi-tenancy: Assuring ‘Service’ & Tenant Isolation

ATTR. ATTR. ATTR. ATTR. ATTR. ATTR. ATTR. ATTR.

Data Center N: Class Of Workloads/Applications

App A

App A

App B App A

App B

App X

ATTR. ATTR. ATTR. ATTR. ATTR. ATTR. ATTR. ATTR.

Service Provider Interface

Rapid Application On-Boarding

1. Request Service

2. Provision service end-to-end

3. Assure Tenant Isolation

Tenant 1 Tenant 2 Tenant 3 Tenant 4 Tenant N

App X

App Y

Tenant 1

Tenant 1

Tenant 1

Tenant 1

Virtualization blurs the physical boundaries between systems that are used to separate workloads

Mobility of systems and flexible deployment and re-deployment of systems

Introduces technological and operational risks, changing and intensifying old risk


Requirement #8 – Security and Privacy

Today’s Datacenter

Tomorrow’s Public Cloud

Data and information

People and identity Application and process

Network, server and end point

Physical infrastructure


Security Industry Verticals

SLM\SLA

Network Storage

APIManagement Virtualization

Standards address inhibitors to cloud adoption including security, vendor lock-in and portability.

Recognize that cloud standards are emerging throughout the market, within IT and other industries.

Standards should be open, have long term stewardship, have code to back them, and be widely adopted.

Standards TaxonomyTypes of Standards

SaaS PaaS IaaS

Enterprise

Across Vendorswithin a cloud

Cloud to Enterprise

Within an Enterprise

Cross - Cloud

Source: Cloud Computing Use Case Groupwww.cloudusecases.org

Requirement #9 – Open Standards


Reduced Costs and Increased FlexibilityReduced Costs and Increased Flexibility

App1 App2 App3

Pattern 1 Pattern 2

Virtualized TraditionalVirtualized Traditional Standardized Images and Patterned Deployment

Standardized Images and Patterned Deployment

Shared Middleware Platform Services(increased reuse)

Shared Middleware Platform Services(increased reuse)

Shared Virtualized Hardware






DB2 8DB2 8 MySQLMySQL DB2 9DB2 9

DB2 8DB2 8 WebLogicX

WebLogicX DB2 9DB2 9

WAS 5WAS 5

WAS 5WAS 5

WAS 6WAS 6

WAS 6WAS 6

Shared Database Service

Shared Database Service

Shared Application Service

Shared Application Service

App1 App2 App3

Leverage shared services

App1 App2 App3

Shared, virtualized hardware results in Capex savings; shared middleware services results in Opex savings

Shared, virtualized hardware results in Capex savings; shared middleware services results in Opex savings

DB2 9DB2 9

DB2 9DB2 9

WAS 6WAS 6

WAS 6WAS 6

“Pattern” deployment

(but

independent stacks)…

Shared Messaging Service

Shared Messaging Service

DB2 9DB2 9

DB2 9DB2 9

WAS 6WAS 6

WAS 6WAS 6

DB2 9DB2 9

WAS 6WAS 6

Requirement #10 - Migration and Quality of Service Management


On-premise business applications & information

Enterprise Infrastructure & Private Cloud

Application Integration,Monitoring Events,

Identity and Security,Workload Management

Public Cloud [SaaS, IBM Cloud, other Public Cloud]

Off-premise shared services

Off-premise business applications & information

GovernanceGovernanceManagementManagement

IntegrationIntegration

SecuritySecurityPrivate shared services

WorkflowManage the process for approval of usage

ProvisioningAutomate provisioning of resources

MonitoringProvide visibility of performance of virtual machines

Metering and ratingTrack usage of resources

Requirement #11 – Connect, manage and secure hybrid clouds


Agenda

Service Management


Business Outcomes

In Action

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Heterogeneous Environments Demand Integration

Private Clouds(Custom)

PackagedApplications

Public Clouds(SaaS)

Integration is Critical in a Hybrid World

Home-grownApplications


WebSphere Cast Iron Cloud integrationConnect Your Cloud and On-Premise Applications in Days


New Hybrid Cloud Offering from Tivoli and Cast Iron*

Scenarios:

• User Provisioning / De-provisioning for Lotus Live via TDI

• Resource provisioning for Amazon EC2, IBM Compute Cloud via TSAM

• Integrated resource monitoring of Amazon EC2, IBM Compute Cloud

Simplified, Enabled and Controlled by Hybrid Cloud

Integrator

Integration of On-Premise Service Management and

Applications……for Cloud Service

Usage.

* Customer preview in Q1 ’11


Results: Visibility into off-premise “cloud” infrastructure using the same UI as those on

premise. Increased client confidence in the management of off –premise resources Access to applications enabled across all vendors.

Simplified, Enabled and Controlled by Hybrid Cloud

Integrator

Integration of On-Premise Service Management and

Applications……for Cloud Service

Usage.

New Hybrid Cloud Offering from Tivoli and Cast Iron*

* Customer preview in Q1 ’11

© 2011 IBM CorporationShared under NDA 27

DataPower XS40 Security Gateway

Cast Iron Cloud Integration

Tivoli Cast Iron Hybrid Cloud Solution - Monitoring

Client wishes to begin monitoring and managing off-premise resources using their existing Tivoli ITM installation:

Tivoli Cast Iron HCSPublic Cloud –

Infrastructure and Applications“On Premise” Data Center

Value: Client gains visibility into their off-premise “cloud” infrastructure to the same using the same UI as those on premise.

Tivoli MonitoringTivoli Monitoring

Monitoring Plug In

Amazon

Secure Cloud Connector



Tivoli Cast Iron Hybrid Cloud Solution - Provisioning

Client wants to be able to create, manage, and tear down server resources used on IaaS vendors.

Public Cloud –Infrastructure and Applications“On Premise” Data Center

Value: Single point of control for the provisioning and management of on and off - premise resources from TSAM UI.

Tivoli ServiceAutomation Manager


Governance and Provisioning Plug In

Amazon


Tivoli Cast Iron HCS





Tivoli Cast Iron Hybrid Cloud Solution – Workload Governance

Client wants to leverage off-premise resources using their existing on-premise workload optimization installation

Tivoli Cast Iron HCSPublic Cloud –

Infrastructure and Applications“On Premise” Data Center

Value: Client can react dynamically to system load changes and exploit elasticity of public cloud.

Tivoli MonitoringTivoli Monitoring

Monitoring Plug In

Amazon




Governance and Provisioning Plug In


Agenda

Service Management


Business Outcomes

In Action

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Proven: Integrate in Days

31 Shared under NDA

Cloud Offering Customer Scenario Duration

Sales Cloud – SAP360 Degree Customer View 10 Days

Custom Cloud - PeopleSoft Billing and Invoice Integration 8 Days

Sales Cloud & Chatter – SAPCustomer and Sales Order Integration 14 Days

Netsuite, CRMOpportunity to order sync 20 Days

Oracle CRM On Demand, EBSReal-time order and invoice visibility 10 Days

Sales Cloud, Service Cloud, Force.com - JeevesOrder to Shipment

21 Days

PrivateCloud


Agenda

Service Management


Business Outcomes

In Action

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Documents

Ibm cloud forum managing heterogenousclouds_final