IBM SPSS Data Collection Technical Support Mastery Test v1

This test is targeted at IBM SPSS Support Providing Business Partners. This proctored technical support mastery test is applicable to support analysts who intend to provide Level 1 and Level 2 support to IBM SPSS Data Collection customers. This technical mastery test meets one of the technical requirements for the IBM SVP Support Provider Program and counts as a skill point toward Advanced and Premier PartnerWorld membership levels. To make your technical support mastery skill count, you must update your PartnerWorld profile. It is strongly advised that the candidate complete the recommended education prior to attempting this technical support mastery test. Skill name: IBM SPSS Data Collection Technical Support Professional v1 PartnerWorld skill code: 32008001

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Number of questions: 60 Time allowed in minutes: 90 Required passing score: 75% Languages: English Proctored

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Identify supported operating systems

Identify prerequisites to install and run Data Collection software

Given a customer support installation question, describe the steps

to define and resolve the issue

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Software Requirements and Installation (12%)

Given a customer support issue, find and interpret log files Describe the function of the DDL utilities MDM explorer and DPM explorer Given a server maintenance or performance issue, describe how to resolve it Identify how to modify project properties

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Server Administration and Maintenance (15%)

Explain the various Data Collection Interviewer Tiers and the file/folder locations

Describe how to add translations to a document

Describe how to build and deploy surveys

Describe how to create and manage user roles, activities/features and permissions

Describe the tabulation components and features of Data Collection

Describe the process of using Paper and Scan

Describe the process of setting up and using Interviewer

Describe the integration between Data Collection and C&D

Differentiate the core concepts and application of IOM, DMOM, and TOM scripting within Data Collection

Describe the process of setting up, deploying, and managing dialer based CATI projects

Describe the basic components and purpose of the Data Model in Data Collection

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Basic Product Use (73%)

Test Preparation

Classroom Course

Course title: IBM SPSS Data Collection Server Maintenance

Course duration: 1 day

Course number: 0M075

Description: This course has been designed to give the SPSS Data Collection System Administrator the

essential skills required to understand the SPSS Data Collection Interviewer Server systems and

architecture troubleshoot and monitor that environment and how to tackle their daily administrative

tasks.

Course title: IBM SPSS Data Collection Survey Authoring Translation Utility

Course duration: 1 day

Course number: 0M145

Description: This course provides you with an understanding of how to integrate multiple contexts (or

labels), such as languages, into a survey design. You will learn how to add multiple languages and/or

contexts into the survey, use the Translation Utility accessory to manually add these alternate labels,

adjust the survey to determine when to display the labels and finally deploy the amended survey.

Course title: IBM SPSS Data Collection Scripting: (Survey Creation) Level 1

Course duration: 2 days

Course number: 0M206

Description: This course covers how you can create a survey without the use of an authoring tool. This

course is designed to provide sufficient information to enable the novice user in using the IBM SPSS Data

Collection Scripting language to create a survey, while also providing the intermediate user with

additional information on more advanced features, tools, and concepts.

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IBM SPSS Data Collection 6.0.1 Information Center

This information center contains product documentation for IBM SPSS Data Collection 6.0.1.

Author 6.0.1 User's Guide

Paper - Scan Add-on 6.0.1 User's Guide

IBM SPSS Data Collection Data Model

Survey Tabulation 6.0.1 User's Guide

Survey Reporter 6.0.1 User's Guide

Data Collection Desktop 6.0.1 Installation Guide

Interviewer 6.0.1 User's Guide

Base Professional 6.0.1 User's Guide

Interviewer Server Administration 6.0.1 User's Guide

Data Collection Server Products

Translation Utility 6.0.1 User's Guide

Product documentation (in PDF format)

Paper 6.0.1 User's Guide

Interviewer Server 6.0.1 User's Guide

Data Collection Desktop Products

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IBM SPSS Data Collection Scripting: (Survey Creation) Level I SPVC This is the self-paced online version of the classroom course and includes hands-on remote labs. The average amount of time to complete this course is 2 days. Once you receive your access information, you will have 30 days to complete this course and its labs.

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A customer has created and formatted their survey inside of Paper

and now wishes to define the questionnaire as a scanning project.

What is the next step in the process to transfer to scanning

software?

Question: 1

Answer:

Insert scanning control fields from the Scan menu

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You are concerned about overfeeding in a TM1 model . What are two symptoms of this?

Question: 2

Answer:

Check in any modified files and unlock the project

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What is the name of the built-in role that has access to all activities

and projects by default?

Question: 3

Answer:

DPMAdmins

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A customer has a single server installation of IBM SPSS Data Collection and wants to increase their load capacity to be able to handle more concurrent interviews. Assuming the server has plenty of available memory, the customer can greatly increase the overall interview load capacity of the server by:

Question: 4

Answer:

Adding additional interview session engines to the server

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IBM SPSS Data Collection Paper provides customers with a

comprehensive solution for formatting paper questionnaires not

only for Scanning, but also for:

Question: 5

Answer:

Preparing paper questionnaires to be used for keyboard data entry

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