iCMP Brochure.pdf

Mobile PoS-iCMP Card Reader

PINpad Installation and User Guide

The Paymate™ OnTheGo service is provided by Flexi Online Pty Ltd®

2 1800 248 934 3www.paymate.com

Contents

1. Introduction 41.1 The PINpad hardware iCMP PINpad 51.1.1 iCMP PINpad 5 2. The PINpad 62.1 iCMP 62.2 iCMP PINpad features 72.3 The iCMP Keypad 82.4 Display 92.4.1 Adjusting the contrast 92.4.2 Status header 102.5 Card readers 122.5.1 Magnetic stripe reader (MSR) 122.5.2 Smart card reader 12 3. Installation 133.1 Battery - iCMP 133.2 Charging the battery 133.2.1 Power supply 133.2.2 USB Cable Connection 143.3 Positioning the PINpad 153.4 Power on / off 15 4. Pairing PINpads with External

3 rd Party Apple and Android Devices 164.1 How to pair iCMP PINpad with external

3rd party Apple or Android device 164.1.1 Pair iCMP with an Apple device 174.1.2 Pair iCMP with external 3rd party Android device 204.2 Changing the activated PINpad 224.3 PINpad screen flow BT Pairing process 234.3.1 How to access ‘Bluetooth Pairing’ function 234.3.2 How to modify ‘iOS Comms Mode’ parameter setting 25

4.3.3 How to pair PINpad with supported external 3rd Party Apple or Android device 26

4.3.3.1 Pair PINpad with Apple (iOS) device 274.3.3.2 Pair PINpad with Android (Other OS) device 294.3.3.3 Failed Pairing – Apple (iOS) and Android (Other OS) devices 304.3.3.5 PINpad’s IDLE display 314.3.3.6 How to select a previously paired device 324.3.3.7 How to remove a paired device from PINpad 334.3.3.8 How to remove a paired PINpad from external 3rd party device 34

4.4 LED operation status 35 5. Initialisation with Bank Host

and TMS Logon 365.1 iCMP + Android device - Initialisation 365.2 iCMP + Android device – TMS Logon 36 6. PINpad Maintenance 376.1 Cleaning procedures 376.2 Transport and storage 37 7. Trouble Shooting 38 8. Recommendations 398.1 Safety 398.2 Security of your PINpad 39

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1. Introduction

1.1 The PINpad hardware iCMP PINpad

1.1.1 iCMP PINpad

The iCMP unit comprises the following elements:1. iCMP2. Lithium-ion Battery (Factory fitted) 3. mUSB connection cable to charge battery

This document provides an overview of the Ingenico Compact Mobility Payment iCMP PINpad.

PINpad is a secure EMV Chip and PIN mobile payment solution that is used with an external Apple or Android device configured as the PoS.

The iCMP PINpad is an affordable new addition to Ingenico’s Mobility range.

These devices allow mobile merchants to convert their Apple or Android smart phones and tablets into a powerful and secure PoS solution.

The table below provides a matrix of 3rd party external device compatible with the iCMP PINpad.

External 3rd Party Device iCMPApple Products:

• iPhone 4

• iPhone 5

• iPod Touch 4

• iPod Touch 5

• iPad

Android Products:

• SmartPhone

• Tablet

The iCMP PINpad uses Bluetooth v 2.0 to pair with the 3rd party devices.

1. Introduction

mUSB A/B Cable


2. The PINpad

2.2 iCMP PINpad features

2. The PINpad

2.1 iCMP

iCMP Front View iCMP Left ViewiCMP Right View1. Magnetic Stripe Reader2. Graphic Display3. Wrist strap tether point4. Programmable Function/Softkeys5. Keypad

6. LEDs for contactless (optional)7. ‘ON’ Button8. μUSB Connector9. ICC Smart Card Reader


2. The PINpad2. The PINpad

2.4 Display

The iCMP PINpad is supplied with a monochrome LCD display screen; 128 x 64 pixels and illuminated with white light.

2.4.1 Adjusting the contrast

To increase or decrease the contrast of the characters displayed on screen, press simultaneously on the [-] key and [F2] key in order to decrease the contrast, or the [-] key and [F3] key in order to increase.

Continue pressing these keys until the preferred setting is achieved.

2.3 The iCMP Keypad

The iCMP PINpad has a standard keypad layout of 16 keys plus 4 function capacitive touch keys.

Menu Navigation [F] softkeys

[F] - Function key

Red - Cancel key

Yellow Clear key

Green - Enter key

Alpha/Numeric keypad

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2. The PINpad2. The PINpad

Icon Displayed DescriptionPairing iCMP with Android device

Bluetooth pairing

BLUETOOTH

E892A445C347

12 digit MAC address of external Android device displayed following successful Bluetooth pairing.

MAC address will not contain “:” separator.Antenna icon flashes until a successful Bluetooth connection with an external 3rd party device established.

Once established icon remains static.Line 2System state

dd/mm/yyyy Current system datehh:mm:ss Current system time

1 Valid keys are present

2.4.2 Status header

When the PINpad is powered on and is in the IDLE state the OS displays the ‘Status Header’ bar consisting of 2 lines.

An example of what may be displayed is outlined in the table below:

Icon Displayed DescriptionLine 1Battery Condition/Status

Not installed.

Fully charged.

Fully discharged.

Partially charged or being charged-up.

While battery is charging an animated charge bar is displayed below the battery icon until battery is fully charged.

Power supplyDisplays when PINpad is connected to a supported power source:• USB,• PSU,• Charging cradle.

Pairing iCMP with 3rd party Apple (iOS) deviceBluetooth connection ready but not established. Icon will flash continuously until iCMP and 3rd party Apple device are paired.

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2. The PINpad

2.5 Card readers

The iCMP PINpad is equipped with a Magnetic Stripe Reader (MSR), Smart Card (ICC Chip) reader.

When a transaction command request is received, all supported card readers for the transaction will be activated.

2.5.1 Magnetic stripe reader (MSR)

The iCMP’s magnetic stripe card reader is located at the top of the PINpad. The card should be swiped through the card reader freely and without hesitation.

The magnetic stripe should face up and against the side of the card reader for correct reading.

The MSR is a bi-directional card reader that will read the card data when swiped in either direction and is able to read the 3 tracks simultaneously.

2.5.2 Smart card reader

The ICC card reader is located at the front of the PINpad below the keyboard. When a card is inserted, it remains visible to the cardholder.

Insert ICC card with the chip facing up, leave the card in place while the transaction is being processed.

Only remove the ICC card when PINpad prompts to do so.

3. Installation

3.1 Battery - iCMP

The iCMP’s battery is factory fitted and is inaccessible to the Merchant or Service Provider. When the battery is no longer able to hold its charge it cannot be replaced.

Also the PINpad is not repairable and should it be damaged it will need to be replaced by the Merchant.

Any attempt to remove or replace the iCMP’s battery will destroy the PINpad and result in any warranty being voided.

3.2 Charging the battery

Before using the iCMP for the first time, charging is required for approximately three hours.

3.2.1 Power supply

A battery indicator is provided on the iCMP screen, indicating the level of charge held and is animated during the charging process.

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3. Installation3. Installation

3.2.2 USB Cable Connection

The mUSB connector on the iCMP PINpad is located on the right hand side of the PINpad, below the “ON” button, in line with the function keys. Use the USB cable supplied to charge the iCMP from a computer’s USB port or with a USB power adaptor plug from the mains supply.

• Insert the mUSB connector on the USB cable, into the mUSB port as shown below. Connect the USB/A connector into the computer’s USB port or the mains power adaptor plug.

3.3 Positioning the PINpad

Keep the PINpad away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video PINpads, PC, anti-shoplifting barriers).

3.4 Power on / off

To power “ON” the PINpad, press the button on the right hand side in line with the bottom of the display screen.

To power “OFF” the PINpad, press dash [-] key + yellow [Clear] key simultaneously.

In the PINpad’s menu structure there are 2 configurable parameters that conserve battery power:1. Standby Mode or Sleep mode. 2. Eco Mode which powers the PINpad off.

When the preset timeout is reached the PINpad will power-down and display the “Commonwealth Bank” logo before the screen goes blank.

“ON” button

mUSB type B port

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4. Pairing PINpads

4. Pairing PINpads with External 3 rd Party Apple and Android Devices

PINpads can be interfaced with an Apple (iOS), or Android (Other OS) compatible PoS application.

Before the iCMP PINpad can perform ‘Financial Transactions’ it is necessary to pair PINpads with the following supported external hardware:

1. Apple device (iOS) 2. Android device (Other OS)

It may also be necessary to reconfigure the ‘iOS Comms Mode’ in the PINpad.

The iCMP PINpad is supplied with the default ‘iOS Comms Mode’ set to “OFF” for pairing with Android (Other OS) 3rd party devices.

During ‘Terminal Configuration’ when pairing an external Apple device with the iCMP PINpad it will be necessary to modify the PINpad’s ‘iOS Comms Mode’ from the default setting to “ON”.

4.1 How to pair iCMP PINpad with external 3rd party Apple or Android device

The PINpad is paired with a compatible external 3rd party device using the Bluetooth connection.

For hardware type iCMP the PINpad is supplied with the ‘iOS Comms Mode’ set to “OFF” as the default setting.

Note: It will be necessary to change this parameter when pairing with an Apple iOS device.

The following sections describe how to set-up the PoS before initiating the ‘Pairing Process’:

4.1.1 Pair iCMP with an Apple device

For PINpad prompts and screen displays refer to section 4.3~PINpad screen flow BT Pairing process.

For all compatible Apple devices the ‘iOS Comms Mode’ parameter configured in the PINpad must be changed from the default setting “OFF” to “ON”.

If PINpad was previously configured and paired to an Android device it will also be necessary to re-configure this parameter to “ON” for use with an external 3rd party Apple device.

To pair an external 3rd party Apple device with the iCMP PINpad type:1. Load the Paymate application in the Apple device 2. Check and Modify the default ‘iOS Comms Mode’ to “ON” if required.3. Enable on the external 3rd party Apple device: • From Home page select <Settings> option. When ‘Settings’ menu is

displayed select <General> option. • When ‘General’ menu is displayed set to discoverable mode by turning

‘Bluetooth’ connection “ON”.

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4. Pairing PINpads4. Pairing PINpads

4. On enabling ‘Bluetooth’ connection the Apple device will display discovered devices:

• Select the PINpad to be paired to the 3rd party Apple device from the discovered “Devices” listed.

• When discovered select iCMP – nnnnnnnn, ensuring that the serial number relates to the PINpad to be paired.

Notes: External 3rd party devices will discover all enabled devices. When discovered PINpad details will be displayed as “iCMP – nnnnnnnn”, which represents the last 8 digits of the PINpads serial number.

The serial number is located on the back of the iCMP.

5. Enter the 16 digit “PIN Code” displayed by the iCMP, see section 4.3.3.1~Pair PINpad with Apple (iOS) device:

• ‘PIN Entry’ prompt will remain displayed waiting for entry of 16 digit “PIN Code”.

6. On entry of the “PIN Code” the PINpad will complete the ‘Bluetooth Pairing’ process. Refer to section 4.3~PINpad screen flow BT Pairing process.

7. When successful pairing is achieved launch Paymate and manager reader settings to connect to paired device.

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4.1.2 Pair iCMP with external 3rd party Android device

For PINpad prompts and screen displays refer to section 4.3~PINpad screen flow BT Pairing process.

The iCMP PINpad is supplied with the ‘iOS Comms Mode’ parameter set to “OFF” as the default setting which supports pairing with an external 3rd party Android device.

If PINpad was previously configured and paired to an Apple device it will also be necessary to re-configure this parameter to “OFF”.

It is suggested that Merchant should contact their Support HelpDesk for guidance with the pairing process.

To pair an external 3rd party Android device with the iCMP PINpad:

1. Load the Paymate application in the Android device

2. Before starting the pairing process open Paymate application and enter the settings menu

3. From the Paymate settings menu select ‘manage readers’ then touch the button ‘pair with new device’ and accept move into’s device’s Bluetooth setting menu

4. At this point set the PINpad to ‘Discover Mode’ and display the ‘PIN Code’ prompt. Refer to section 4.3.3.2~Pair PINpad with Android (Other OS) device.

5. When a discoverable PINpad is detected its details are displayed by the external 3rd party device: • Touch PINpad details or similar to pair.

6. Activate PINpad by touching [OK] button.

• Android device prompts you to accept selected device and displays iCMP’s Bluetooth name.

7. Enter 16 digit PIN Code displayed on the PINpad to complete pairing process.

Note: Ignore “Try 0000 or 1234”. ‘PIN Code’ must be the 16 digit code displayed by the PINpad in step 13.

8. PINpad pairing failed:

• PIN Code entered incorrectly or PIN Code entry screen on Android device has timed out.

• Touch search button to search for a new PINpad.

• Reset PINpad to ‘Discover Mode’ and obtain the new ‘PIN Code’ generated.

9. Successful pairing.

10. PoS UI display:

• The status of the Android device is now indicated by the green bar below the PoS function menu which means that the external 3rd party device is “Ready” and the PINpad is “Connected”.

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4.2 Changing the activated PINpad

In the Paymate application, under the setting menu, under Manager Readers.

4.3 PINpad screen flow BT Pairing process

This section describes the PINpad display screen flow during the ‘Bluetooth Pairing’ process.

4.3.1 How to access ‘Bluetooth Pairing’ function

PINpad Display ResponseWhen PINpad is in ‘Sleep Mode’ the screen will either be blank or displaying the CBA logo “Commonwealth”.

In this state the PINpad needs to be powered-on.

Press the “ON” button located on the right hand side, above the mUSB power connector.

Note: Keypad is disabled when PINpad is in ‘Sleep Mode’ and will need to be “Woken-up” and in the IDLE state before being able to process ‘Financial Transactions’ from the PoS.When CBA logo is displayed and the PINpad is powered-on it will perform internal system checks before entering the IDLE state.

On power-up of PINpad when the screen is blank the software application version detail is also displayed.Once PINpad is in the IDLE state touch the [F] key to access the ‘CBA EFTPoS’ menu.

Select option “2.Terminal” from menu displayed by touching the [2] key.

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PINpad Display ResponsePINpad will prompt for password entry. Enter the 6 digit ‘Manager Password’ and touch [Enter] key.

On each key stroke PINpad will display an asterisk “*”.

Where ‘Manager Password’ has not been set-up in the PINpad e.g. initial RSA Logon with CBA Host has not been performed, enter [0] [0] [0] [0] [0] [0] (6 zeroes) then the [Enter] key.

Note: ‘Manager Password’ is assigned by the Merchant during the initial RSA Logon and is stored on the CBA Host and in the PINpad. If you can’t remember the ‘Password’ you will need to contact your HelpDesk to request CBA to reset ‘Password’ function.The ‘CBA Functions’ Menu offers 5 options, select the Bluetooth option [5] displayed below on page 2.

Touch [F4] key to display page 2 or touch [5] key to access Bluetooth function.Touch:

[5] key to access Bluetooth function,

[F1] key will take you back to previous page.When Bluetooth menu is displayed select required option to:

1. pair PINpad with supported external Bluetooth printer (‘Pairing’ process is detailed in Chapter 5, section 5.3),

2. pair PINpad with a supported 3rd party Apple or Android device,

3. enable or disable the Apple iOS Comms mode.

4.3.2 How to modify ‘iOS Comms Mode’ parameter setting

As part of the process to ‘Pair’ an external 3rd party device with the iCMP PINpad it is recommended that the ‘iOS Comms Mode’ parameter setting is checked to make sure it supports the device being paired.

The ‘iOS Comms Mode’ parameter setting will need to be changed in the PINpad where:

• Initial pairing of an Apple device to a new iCMP PINpad is required.

• “External 3rd Party Device”, an Apple, Android or a Windows device, was previously paired and current parameter setting is not compatible with the new device.

The PINpad flow, detailed below, is used to check or modify the ‘iOS Comms Mode’ parameter setting.

PINpad Display ResponseThe setting for this parameter must be modified when external 3rd party device is being replaced by one with a different “Operating System” (OS):

“ON” = Apple (iOS) select this option

“OFF” = Android or Windows (Other OS) select this option.

If setting is correct touch the [F1] or [F2] key that corresponds to the nnn value.

nnn = Current setting.

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4.3.3 How to pair PINpad with supported external 3rd Party Apple or Android device

This section describes how to initiate the ‘Bluetooth Pairing’ function. Navigate to the ‘Bluetooth’ function menu and follow the steps detailed below:

PINpad Display Response

When Bluetooth menu is displayed select required option to:

1. pair PINpad with supported external Bluetooth printer (‘Pairing’ process is detailed in Chapter 5, section 5.3),

2. pair PINpad with a supported 3rd party Apple or Android device,

3. enable or disable the Apple iOS Comms mode.

When down arrow is displayed touch the [F2] key to scroll down the menu to highlight the required option then touch [Enter] key to access the function.

Or touch [n] key that corresponds with required option.

When up arrow is displayed touch the [F3] key to scroll up through the menu.

Option [5] when selected displays the PINpad’s Bluetooth name i.e <iCMP-nnnnnnnn>.

4.3.3.1 Pair PINpad with Apple (iOS) device

Refer to section 4.1.1~Pair iCMP with an Apple device.

Before proceeding with the ‘Pairing’ process ensure that the ‘iOS Comms Mode’ parameter is set to “ON”.

Note: The ‘Pairing’ process will fail if this parameter is not correctly set for the device you are attempting to pair PINpad with.

To initiate search for discoverable ‘Bluetooth’ enabled iOS devices navigate to the ‘BT Pairing’ menu and select ‘Pair Devices (iOS)’ option by touching [1] key or highlighting by using arrow keys and touching [Enter] key.


When down arrow is displayed touch the [F2] key to scroll down the menu to highlight option 1 then touch [Enter] key to access the function

or touch [1] key.

When ‘Available Devices’ screen is displayed touch [0] key to initiate discovery search.

PINpad will display this message while searching for discoverable ‘Bluetooth’ enabled iOS devices.

Displayed for approximately 10 seconds. If a device i not discovered PINpad re-displays previous screen prompt to search for devices.

If search failed to identify target device you should check if this device is in discoverable mode.

Repeat process until the target Apple iOS device is detected.

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PINpad Display ResponseWhen discoverable devices are detected PINpad will display a screen similar to this.

Use arrow key to scroll down and highlight the target Apple (iOS) device and touch [Enter] key, or touch the option number [n] key to start the ‘Pairing’ process.PIN Code prompt is displayed for approximately 60 seconds to allow entry of the PIN Code in the external 3rd party Apple device. (Insert XRef steps 7 & 8 PoS/Apple device pairing). At this point the PINpad is in ‘Discovery Mode’.

<Serial Number> = Last 8 digits of the serial number located on the label affixed to back of the PINpad.

<3rd party device name> = is the name that has been given to the external 3rd party device which is found in the devices Bluetooth settings.Following “PIN Code” prompt timeout, successful or failed ‘Pairing’ attempts PINpad will return to the ‘BT Pairing’ menu.

If necessary retry ‘Pairing’ process by selecting iOS option until required “External 3rd Party Device” is discovered.

A new PIN Code is generated by the PINpad each time ‘Pairing’ process is attempted.

4.3.3.2 Pair PINpad with Android (Other OS) device

Refer to section 4.1.2~Pair iCMP with external 3rd party Android device.

Before proceeding with the ‘Pairing’ process ensure that the ‘iOS Comms Mode’ parameter is set to “OFF”.

Note: The ‘Pairing’ process will fail if this parameter is not correctly set for the external 3rd party device you are attempting to pair with the PINpad.

Navigate to the ‘Bluetooth’ function menu and follow the steps detailed below:


When down arrow is displayed touch the [F2] key to scroll down the menu to highlight option 2 then touch [Enter] key to access the functionor touch [2] key.

PIN Code prompt is displayed for approximately 60 seconds to allow entry of the 16 digit PIN Code in the external 3rd party device.At this point the PINpad is in ‘Discovery Mode’.If this screen times out you will need to return to the ‘Available Devices’ function and retrieve a new PIN Code.<Serial Number> = Last 8 digits of the serial number located on the label affixed to back of the PINpad.<3rd party device name> = is the name that has been given to the external 3rd party device which is found in the devices ‘Bluetooth’ settings.Following “PIN Code” prompt timeout, successful or failed ‘Pairing’ attempts PINpad will return to the ‘BT Pairing’ menu.

If necessary retry ‘Pairing’ process by selecting iOS option until required “External 3rd Party Device” is discovered.

A new PIN Code is generated by the PINpad each time ‘Pairing’ process is attempted.

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4.3.3.3 Failed Pairing – Apple (iOS) and Android (Other OS) devices


Displays for approximately 1 second before returning to the ‘BT Pairing’ menu when:• PINpad’s PIN code screen timed out, or• PIN Code entered incorrectly, or• PIN Code entry screen on the external 3rd party

device times out.

When down arrow is displayed touch the [F2] key to scroll down the menu.

If ‘Pairing’ process failed PINpad re-displays page 1 of the ‘BT Pairing’ functions with <0 – Print pairing info> option highlighted.

Repeat ‘Pairing’ process by selecting option [1] “iOS” or option [2] “Other OS” until required “External 3rd Party Device” is discovered.

Touch [Cancel] key to cancel back to the IDLE state. 4.3.3.4 Successful Pairing – Apple (iOS) and Android (Other OS) devices

PINpad Display ResponseiCMP and PINpad has successfully paired with the target “External 3rd Party Device”.

PINpad displays this message for approximately 1 second before returning to the ‘BT Pairing Menu’.

Touch [Cancel] key to return to the IDLE state.

When down arrow is displayed touch the [F2] key to scroll down the menu.

If ‘Pairing’ process is successful PINpad re-displays page 1 of the ‘BT Pairing’ functions with <0 – Print pairing info> option highlighted.

Touch [Cancel] key to cancel back to the IDLE state.

4.3.3.5 PINpad’s IDLE display

Following successful pairing with an Apple or an Android device and the PINpad returns to its IDLE state it displays the status of the Bluetooth connection.


Following successful pairing with an Android device the PINpad’s ‘Status Line’ displays:

= Battery power level icon

12a34567b8cd = Bluetooth details (MAC Address) from the paired 3rd party external device.

= Bluetooth antenna which flashes until successful connection is established. Once established icon remains static.

Following successful pairing with an Apple (iOS) device the PINpad’s ‘Status Line’ displays:

= Battery power level icon

= Bluetooth connection is ready but not established with 3rd party external Apple (iOS) device.

= Bluetooth connection established on successful pairing with Apple (iOS) device.

Note: If PINpad is also paired with an Android (Other OS) device the ‘Status Line’ will also shows details of the last paired Android device.

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4.3.3.6 How to select a previously paired device

If the device that a PINpad is required to be connected to was previously paired with the PINpad and has not been removed the “BT Pairing” ‘Select Device’ function is used.

You will need to navigate to the PINpad’s ‘BT Pairing’ function and access the external 3rd party devices ‘Bluetooth Settings’.

PINpad Display ResponseNavigate to the ‘BT Pairing’ menu. See section ## How to access Bluetooth Pairing function.

Using the [F2] key scroll down to menu option 3, or touch [3] key.

If ‘Pairing’ process failed PINpad re-displays page 1 of the BT Pairing functions with <0 – Print pairing info> option highlighted.

Repeat ‘Pairing’ process by selecting iOS option until required external 3rd party device” is discovered.Select appropriate option for required device by touching the option [n] number key.

Before selecting the external 3rd party device from the options displayed select the PINpad it is to be ‘Paired’ with from the external devices “Bluetooth-Available Devices”.

When PINpad displays the PIN Code prompt the external device will display its prompt to enter the 16 digit PIN Code which is displayed for approximately 60 seconds to allow entry before timeout occurs.

At this point both the PINpad and the external 3rd party device are in ‘Discovery Mode’.

If screen times out you will need to return to the ‘Available Devices’ function and retrieve a new PIN Code from the PINpad. Cont...


<Serial Number> = Last 8 digits of the serial number located on the label affixed to back of the PINpad.

<3rd party device name> = is the name that has been given to the external 3rd party device which is found in the devices ‘Bluetooth’ settings e.g. HTC Ingenico 1.

4.3.3.7 How to remove a paired device from PINpad

The iCMP PINpad is capable of being paired with up to 6 external 3rd party devices and 1 external printer. It is advisable to remove external 3rd party devices that are no longer being used as follows:

PINpad Display ResponseNavigate to the ‘BT Pairing’ menu. See section ## How to access Bluetooth Pairing function. See section ## How to access Bluetooth Pairing function.

Use arrow [F3] key or down arrow [F2] key to scroll through the menu.

Select <Remove paired device> option by touching [4] key.

To remove a previously paired device touch the corresponding option number [n] key for that device and it is removed from the menu.

Removed 3rd party external devices will need to be paired again with the PINpad before it can process ‘Financial Transactions’.

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4.3.3.8 How to remove a paired PINpad from external 3rd party device

It may be necessary to “Unpair” the PINpad from an external 3rd party device. This is achieved by removing the PINpad from the external 3rd party devices ‘Bluetooth Settings’ for Android or using the ‘Forget’ function in an Apple device.

1. Android (Other OS)

• Access the “Settings” menu and select the ‘Bluetooth’ function.

• Select the PINpad to be removed/unpaired from the “Paired Devices” section and touch the “Settings” icon adjacent to this record.

• From the screen that is displayed the “Unpair” function. This action categorises the selected PINpad as an “Available Device” allowing it to be paired again with the external 3rd party Android device.

2. Apple (iOS)

• A previously paired external 3rd party Apple device may prompt to “Forget” a PINpad during the pairing process, particularly if there have been several attempts to pair devices.

• When you touch the prompts [OK] button the external Apple device will “Unpair” the PINpad.

• Retry the ‘Pairing’ process.

• If unable to pair an external 3rd party Apple device check the iOS Comms Mode parameter setting is set to “ON”.

4.4 LED operation status

The blue LED indicates the current status of the printer as outlined in table below:

LED Status Description

OFF No light – Turned off.

1x Flashes once – In stand-by mode

2x Flashes twice – Overheating

3x Flashes three times – Out of paper

4x Flashes four times – Voltage supply issue

5x Flashes five times – Reception error

6x Flashes six times - Bad command

7x Flashes seven times – Timeout command not received

ON Battery is charging-up

1x Battery is charged, printer in stand-by mode

Note: Printers are currently unavailable with the Paymate OnTheGo service.

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5. Initialisation with Bank Host and TMS Logon

The PINpad will initiate TMS and Acquirer Host Logon transactions when the appropriate PoSGate command is received from the PoS. Examples of these transactions are provided in the following sections.

It will be necessary to refer to current versions of Acquirer and PoS vendor documentation as to how the EFTPoS and PoS applications behave in the production environment.

Note: The following examples represent how the iCMP PINpad, when paired with an Android device, performs ‘Host Initialisation’ and ‘TMS Logon’ transaction.

The UI displays are similar when PINpad is paired with an external 3rd party Apple device.

5.1 iCMP + Android device - Initialisation

Indicative ‘Initialise’ screen displayed by the Android device to initiate ‘Host Initialisation/Bank Logon’:

1. When the POS uses the ‘Initialisation’ function with Host Initialisation/Bank Logon as the option:

2. While ‘Host Initialisation/Bank Logon’ is in progress the screen on the Android device will display a similar message to the one shown in picture below.

3. On completion of a successful ‘Host Initialisation/Bank Logon’ the screen on the Android device will display a similar message to picture below.

5.2 iCMP + Android device – TMS Logon

1. When the POS uses the ‘Initialisation’ function with TMS logon as the option:

2. While ‘TMS Initialisation/Logon’ is in progress the screen on the Android device will display a similar message to the one shown in picture below.

6. PINpad Maintenance

6.1 Cleaning procedures

The plastics used in the construction of the PINpad may be damaged if cleaned with strong solvents. Cleaning the magnetic card reader also requires caution as solvents can be trapped inside the unit and damages the plastics from the inside. It is recommended that the PINpad be cleaned on a fortnightly basis.

Ingenico has tested magnetic card reader cleaning products to ensure they are safe to use with the iCMP and iSMP PINpad range.

The following is a list of recommendations for cleaning the PINpad:1. Unplug all cables from the PINpad,

particularly the power.2. Clean the outside of the PINpad

with a soft cloth dampened with clean soapy water and wipe the outside of the device.

3. Do not use any solvents, detergents or abrasive cleaning products, as the materials might damage the plastic or electrical contacts.

4. Do not clean the electrical connections.

5. Never spray cleaning solution directly onto the PINpad as drips may enter the unit.

6. Clean the magnetic card reader with the Ingenico approved cleaning

kit, PN: DIV3000. This kit is a one use, pre-impregnated swipe card that should be run through the magnetic head while conducting the cleaning procedures.

7. The Smart card reader does not normally require cleaning, but the unit will not be damaged if the Ingenico approved cleaning kit is inserted during the cleaning process. Do not insert anything else into the slot of the smart card reader.

8. Do not use Isopropyl Alcohol based cleaning products on any part of the PINpad.

9. Contact Ingenico for the Ingenico approved cleaning kit PN: DIV3000.

6.2 Transport and storage

• Use the original packaging for any unit or if stored.

• Disconnect all cables from the PINpad during transport.

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7. Trouble Shooting

The following provides a brief outline;

The PINpad does not turn on: • Battery level is too low • Check the USB connection • Check for electrical power network

Faulty battery: • Continually displays a (smiley face) after PINpad has been rebooted. (USB charge cable disconnected).

• PINpad loses communication with PoS

• PINpad does not display battery charging prompt

Cards are not read: • Check that the magnetic card is passed correctly (with magnetic band directed to the interior of the PINpad)

• Swipe the magnetic stripe card again with a constant and rapid action

• Verify that the magnetic strip or the Chip is not damaged, grooved or cracked

• Make sure you have inserted the smart card into the smart card reader correctly and removed the card only when prompted after the transaction is completed

• Contact Paymate’s Helpdesk if fault condition cannot be rectified on 1800 248 934.

• PINpad may need to be swapped out.

Pairing Unable to pair an iOS or Other OS device with PINpad:

• Check ‘iOS Comms Mode’ parameter is correctly configured for the target external 3rd party device.

8. Recommendations

8.1 Safety

BatteryThe iCMP PINpad’s battery is factory fitted and is specially designed for these PINpads.

• Only use the appropriate chargers and batteries listed in the Ingenico catalogue.

• Do not short-circuit the battery. • PINpad must be disposed of at the appropriate sites when battery can no longer hold its charge.

Note: iCMP factory fitted battery is not accessible and is non-replaceable.

Electrical power supply network where requiredProvide an electrical outlet:

• Located near the equipment and easily accessible.

• That meets the standards and regulations.

Warning: Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

8.2 Security of your PINpadUpon receipt of your PINpad you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your PINpad or associated equipment, the chip card reader, or any other part of your PINpad. Such checks would provide warning of any unauthorised modifications to your PINpad, and other suspicious behaviour of individuals that have access to your PINpad. Your PINpad detects any “tampered state”.

In this state the PINpad will repeatedly flash the message “Alert Interruption!” and further use of the PINpad will not be possible. If you observe the “Alert Interruption!” message, you should contact the Paymate helpdesk immediately on 1800 248 934.

You are strongly advised to ensure that privileged access to your PINpad is only granted to staff that have been independently verified as being trustworthy.

CAUTION: NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

Paymate is operated by Flexi Online Pty Ltd ABN 42 154 594 199, which holds Australian Financial Services Licence No. 415833. Any general financial product advice provided in this document has not taken into account your objectives, financial situation or needs.

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Documents

iCMP Brochure.pdf