ICT4D in CRSICT4D Conference Day 3 - 29th March

2012

Agenda

• Overview of ICT4D• Implementing ICT4D

– Request Support for ICT4D– Key Considerations– Types of Requests

• ICT4D Portolio Snapshot• Overview of the GKIM Project Lifecyle Management Methodology• ICT4D Resources

Why ICT4D?

GREATER IMPACT

Improve Communication

Greater Efficiency

Scalability

Increase competitiveness

• Less manual more automated

• Scale programs faster• Reach more

beneficiaries

• Donor demands• Rival NGO investments

in technology

• Rapid data collection• Visibility to

stakeholders

How can ICT4D be applied to my project?

Mobile Data Collection • Collection and storing of project data i.e. beneficiaries registration, services rendered and impact indicators

Analysis and Reporting • Analysis of project data and generation of reports to meet donor reporting requirements

Tracking • Tracking and monitoring of where and what services are rendered to whom, providing visibility to stakeholders

Education and Awareness• Mass dissemination of information as part of a project to

partners, field agents, community workers, and beneficiaries to raise awareness and facilitate distance learning programs

Communications and Training

• Support two way communication between CRS staff, partner staff, field agents, community workers, and beneficiaries in dispersed locations

Remote Services • Provision of services to beneficiaries with limited infrastructure

e.g. banking, access to market prices, weather data, patient care information, disaster warning and learning programs

Technology can used on your project for…

Agenda

• Overview of ICT4D• Implementing ICT4D

– Request Support for ICT4D– Key Considerations– Types of Requests

• ICT4D Portolio Snapshot• Overview of the GKIM Project Lifecyle Management Methodology• ICT4D Resources

Implementing ICT4D

Implementing an ICT4D solution is not just about picking about a technology…

TECHNOLOGY PROCESSPEOPLE

• End User Devices• Software / Application• Infrastructure• Telecommunications &

Networks

• Business Processes that support the usage of the technology

• Addresses “Where?”, “When” and “How”

• People that use and run the technology

• Addresses “Who?”

How can I get ICT4D support for my project?

REQUESTOR

ICT4D TE

AM

Raise helpdesk ticket

Complete Project Definition Sheet

* on CRS.org

Contact requestor to clarify on high-

level requirements for request

Conduct internal review to approve

request

Request approved?

Develop high-level workplan / solution

recommendation for request

Advise requestor on alternate support

sources should team be unable to

fulfill request

Review with requestor to kick-off

support

Yes

No

* A walkthrough of how to complete a project definition sheet is covered later in the presentation

The ensure an ICT4D solution is properly implemented in your project, you can request for support from the ICT4D team

Key considerations prior to raising a request

Considerations

Questions to ask yourself Importance

Objectives • What is the overarching objective of the field project?

• How do you envision the ICT4D component supporting the objectives of the overarching field project?

• Ensure clear understanding and alignment to overall project objective

Outcomes & Impact

• What difference will the ICT4D component make to your project?

• What are the issues / difficulties faced if the ICT4D component is not in place?

• Provides business case for investment on ICT4D

Timeline • For proposal support requests, when is the proposal due for submission?

• For services and projects, when must the ICT4D system be rolled out in order for it to effectively support execution of the field project?

• Ensure system can be delivered in a timely manner

• Consider that GKIM will be managing many requests hence it is important to buffer adequate time from request being made to the time the support needs to be delivereded

Budget • How much budget are you able to allocate to implement the ICT4D system / component?

• Ensure clear understanding of budget constraints

1

2

3

4

Key considerations prior to raising a request

Considerations

Questions to ask yourself Importance

Stakeholder • Who is the business owner? Who will champion and provide support for the implementation of the ICT4D system / component?

• Who will use the ICT4D system? Are they CRS staff or partner staff?

• Ensure necessary buy-in from stakeholders can be obtained

• Ensure budget sufficiently covers the number of users involved

Limitations • What are the factors restricting / limiting the usage of the ICT4D system / component that will need to be considered? Consider both the environment (limited connectivity) and people (limited IT knowledge) aspects.

• Ensure the appropriate ICT4D technologies can be selected

• Know the boundaries which limit the choice of technology and other regulations and restrictions

5

6

Project Definition Sheet Walkthrough

Long term objective of the OVC project is to increase child mortality rates in the region. In order to do so, a baseline survey needs to be conducted to assess the current conditions for OVC in the area.

Utilizing technology for the survey will streamline the process and expedite identification of key areas to address

Without the use of technology, a paper based data collection will take a longertime and will require more volunteers. By reducing the number of volunteers working on the survey, these volunteers can be utilized for medicine distribution.

Normal

Important to specify how technology will be used to

meet the programming objective and not just the

programming objective

Describe the outcomes and impacts of using the

technology on the project and NOT outcomes of the

OVC project

An urgent priority should be exceptional. Projects

should always raise a request in advance so that a request is never urgent, unless due to unforeseen

circumstances

Project Definition Sheet Walkthrough

Project Kick-Off: 1st MarchSurvey Kick-off: 15th MarchBaseline Data Ready: 30th April

Based on the grant funding of USD2 Million, USD10,000 has been allocated for implementation of systems to support the project

Key CRS staff involved in the project are: A, B, C, D, E and will need to be involved in the data collection preparation

Capture project milestones that are dependent on the

technology being in place. If possible, provide a

specific date

If a technology budget has been included in the grant proposal, please specify. Else, specify the amount

of budget that the project can allocate to technology

Specify key project members that will need to

be within the communication loop of

this request

Project Definition Sheet Walkthrough

Business owner = Name, TitlePartner = Caritas InternationalEnumerators conducting the surveys are independent field agents

Limited internet connectivity out in the field where the data is collectedField agent collecting data have very low IT skill levelsBeneficiaries only understand French

The survey will be conducted with 12000 beneficiaries involving 50 enumerators. Data collected must be integrated with the existing database.I would like GKIM to recommend a technology solution for data collection and provide a cost estimate. On-site training will also be required for the recommended solution.

It is important to specify the business owner who is

sponsoring the project. Also, it would be good to specify the users of the technology as this will

influence the technology recommendation

Specify factors related to the environment where

the project is run that will need to be considered

when selecting a technology (people,

connectivity etc)

Include any other additional useful information to be

considered e.g. scale of data collection,

dependencies, specific support needed from

GKIM, if any other local vendors have been

contracted etc.

What are the types of ICT4D support I can request for?

Proposal Service Project

Description

Support provided

ICT4D Requests

• Project is at proposal development stage to secure grant / funding

• Provide inputs on ICT4D solutions that can be used on the project

• Ensure sufficient budget is allocated for ICT4D

• Project funding secured• Support required to roll-

out an ICT4D component e.g. mobile device to conduct survey

• Procurement of the software and devices

• Provide training to build capacity of local IT staff

• Provide technical expertise and support

• Project funding secured• Support required to

develop and roll-out of a complete ICT4D system (i.e. software, devices, back-end hardware)

• Project management and delivery of the project in accordance to a project lifecycle methodology (including vendor management if an external vendor is contracted)

• Development / configuration of the ICT4D system

Agenda

• Overview of ICT4D• Implementing ICT4D

– Request Support for ICT4D– Key Considerations– Types of Requests

• ICT4D Portfolio Snapshot• Overview of the GKIM Project Lifecyle Management Methodology• ICT4D Resources

Snapshot of the ICT4D Portfolio

Proposal Assistance Service Project

9COMPLETED

22 ICT4D Requests since November’11

1. ICT for Radio & Gender Equity in Agriculture

2. OVC Cameroon3. Zambia Economic

Resilience Proposal4. Niger DFAP5. OVC Nigeria

1. Food for Education (Burkina Faso)

2. Private Sector Provider (PSP) Pilot Strategy (Rwanda)

3. ICAT (Ghana)4. AIDS Relief Transition

(Global)5. FARM (Philippines)6. Congo MYAP7. FAO Agriculture Affairs

(CAR)

1. Global Fund KAP Malaria Survey (Sierra Leone)

2. Haiti Education Renewal (Haiti)

3. Bean Storage Project (Burrundi)

1. Farmbook2. EARO M & E System3. Haiti M & E System4. Partnership & Capacity

Strengthening (PCS) Scorecard

5. Malawi Mobile Application

6. iForm Builder Service Management

1. Health Information Management System

13IN PROGRESS

Agenda

• Overview of ICT4D• Implementing ICT4D

– Request Support for ICT4D– Key Considerations– Types of Requests

• ICT4D Portfolio Snapshot• Overview of the GKIM Project Lifecyle Management Methodology• ICT4D Resources

Project Lifecycle Methodology

GKIM has a project lifecycle methodology in place to ensure consistent and high quality delivery of all IT projects including ICT4D projects.

Initiate

Key

Activ

ities

Busi

ness

in

volv

emen

t

• Identify business processes that the system will support

• Identify data that will be managed by the system

• Identify and document detailed functional and technical requirements

• Develop overall system architecture

• Develop high-level and low-level design of each component (e.g. database, UI etc) to meet defined requirements

• Development and integration of each component based on the design

• Comprehensive testing of the developed system

• Establish support structure for system both centrally and locally (helpdesk)

• Conduct training to stakeholders

• Configuration and roll-out of devices

• Identification and prioritization of requirements• Functionalities• Performance &

Security• Provide sign-off on

requirements

• Review and validation of design

• Participation in and/or identification of participants for user acceptance testing (UAT)

• Participation and/or identification of participants for training

Analyze Requirements

Architect & Design

Implement & Test Deploy Operate &

Maintain

• Define scope of the project

• Develop high-level solution recommendation

• Plan the project

• Maintain and provide support to end users of the system

• Provide fixes for system issues

• Enhance and tweak the system

• Raise request• Provide high-level

requirements• Verify timeline• Verify solution

• Management of user turnover i.e. passwords etc.

• Raise help desk tickets for incidents

• Plan and raise change requests for system enhancements

FarmbookEARO M & EPCS Scorecard

Haiti M & E

Malawi Mobile Application

Agenda

• Overview of ICT4D• Obtaining support for ICT4D

– Request Process– Types of Request– Information Required for Request

• Introduction to GKIM Project Lifecyle Management Methodology• ICT4D Resources

Where can I access ICT4D resources?

Resource Description Link

Knowledge and Innovation Site

Generic ICT4D documents, articles, news and updates, ICT4D Calendar.

K&I Site

ICT4D Portfolio Site Contains the entire ICT4D portfolio, including cost estimators, lessons learned…

ICT4D Portfolio site

Latest ICT4D Weekly Status Reports

Weekly report providing the latest status of ICT4D projects that are either• On-going• Requested but still pending approval due to certain

reasons• Completed (only projects completed that week are

listed)• On-hold / deferred

ICT4D Weekly Status Reports

Project Definition Sheet

Online form for submitting your ICT4D project request Project Definition Sheet

Device Catalog Suggested technologies for ICT4D work listed in one place with updated prices and specifications

Device catalog

iForm Builder training materials

Training materials and audio recording on how to setup iForms on projects

iFormBuilder portfolio entryiFormBuilder setup and best useiFormBuilder Training session 1iFormBuilder Training session 2iFormBuilder Training session 3

The following resources are available on CRS.org for your further reference:

End of Presentation