Idbi Financial Inclusion Tender

IDBI Bank : RFP – Financial Inclusion Project Page 1 of 83

REQUEST FOR PROPOSAL (RFP) FOR IMPLEMENTATION OF IDBI BANK FINANCIAL INCLUSION - PROJECT

Dated: 12 April, 2011

IDBI BANK DEPARTMENT OF FINANCIAL INCLUSION, 13th Floor,

IDBI TOWERS,

WTC COMPLEX,

CUFFE PARADE,

MUMBAI – 400 005


(Implementation of IDBI Bank Financial Inclusion Project)

Tender Reference

Purpose Request for Proposal for an end-to-end solution for IDBI Bank’s Financial Inclusion Plan involving Supply, Customization, Installation, Operations, Maintenance of required Hardware & Software, Facility Management in addition to Delivery & Support for Financial Services

Pre-bid Meeting April 27, 2011

Non-refundable Cost of Bid to be paid while submitting the Bid Documents.

Rs.10,000

Bid Guarantee to be submitted along with Bid Documents

Rs.10,00,000

Last Date for Submission May 04, 2011, 12:30 PM

Address for submission of Tender

General Manager, IDBI Bank Ltd., IDBI Tower, 13th Floor, Cuffe Parade, Mumbai-400005

Date of Opening Technical Bids *

May 05, 2011 12:30 PM

Contact Numbers 022-6655 3458/2437 Mobile No. 09869203706

Fax Number 022 22187539

E-Mail address [email protected], [email protected]

*In the presence of the authorized representative of the bidders (authorization letter from Company to be submitted) Technical/Commercial bids will be opened. Only one representative will be allowed to represent the Company.

Bank reserves the right to change the suggested evaluation schedule.

All Bids would be opened at the IDBI Bank .


CONTENTS

1 Preface .......................................................................................................... 7

1.1 About this RFP ......................................................................................... 7

2 About the Bank ............................................................................................... 9

2.1 Vision Statement ...................................................................................... 9

2.2 Mission Statement .................................................................................... 9

3 Pre-qualification Criteria for Bidders .............................................................. 10

4 The Project: ................................................................................................. 13

4.1 Background ............................................................................................ 13

4.2 Consortium of Service Providers ............................................................. 13

4.3 Changes to Consortium .......................................................................... 13

4.4 Engagement of multiple bidders .............................................................. 14

4.5 Cooperation between Multiple Bidders .................................................... 14

4.6 Predominantly an OPEX-model ............................................................... 14

5 Scope of Work .............................................................................................. 15

5.1 Target group: ......................................................................................... 15

5.2 Basic Banking Products & Services ......................................................... 15

5.3 COMPLIANCE Requirements .................................................................. 16

5.4 Third-party Risks and Mitigation by the bidder ......................................... 17

6 Responsibilities of the Bidder and the Consortium ......................................... 18

6.2 Render Financial Services ...................................................................... 18

6.3 Meet Human Resource Requirements ..................................................... 19

6.4 Ensure Technical Deliverables ................................................................ 19

7 Functional requirements ............................................................................... 22

7.1 Overview ................................................................................................ 22

7.2 Enrollment of Customers ........................................................................ 22

7.3 Account Opening/Product Registration and Activation ............................. 24

7.4 Delivery of the SmartCard ...................................................................... 24

7.5 Replacement of SmartCards ................................................................... 25

7.6 Smartcards for agents ............................................................................ 25

7.7 Customer Operations .............................................................................. 25


7.8 Reimbursement to Bidder towards Enrollment, Registration and Card-issuance .......................................................................................................... 26

7.9 Handling of Cash by the Bidder: ............................................................. 26

7.10 Bidder’s Operations at the customer contact points .............................. 27

7.11 Customer Account Operations ............................................................. 28

7.12 Interface with Rural – ATMs & Point of Sale Terminals ......................... 30

7.13 Status marking of the Smartcards/accounts ......................................... 30

7.14 Account Closure by the Customer ........................................................ 30

7.15 Remittance Services ........................................................................... 31

7.16 Other Products and Services ............................................................... 31

7.17 Management Information System: ........................................................ 31

7.18 Review and Monitoring Mechanism ...................................................... 31

7.19 Internal and External Audit .................................................................. 32

8 Technical Specifications: .............................................................................. 33

8.2 Technology Architecture for the solution ................................................. 33

8.3 Inter-operability ...................................................................................... 34

8.4 Data Backup & Contingency Planning ..................................................... 34

8.5 Technology Controls ............................................................................... 34

8.6 Basic functions of the Application ........................................................... 35

8.7 Smart Card Specifications ...................................................................... 36

8.8 Biometric/Finger Print Image Acquisition ................................................. 37

8.9 Minutiae ................................................................................................. 38

8.10 Integration with UID Scheme ............................................................... 38

8.11 Cardholder’s Indentity Data ................................................................. 39

8.12 Handheld devices: ............................................................................... 39

8.13 Fingerprint Scanner ............................................................................. 40

8.14 Central Smartcard Management System .............................................. 42

8.15 Intermediate System / FI Server .......................................................... 42

8.16 Interface with Core-Banking System (Finacle) of the Bank .................... 43

8.17 Card Personalization: .......................................................................... 43

9 Bidder’s Response and Opening of Bids ........................................................ 44

9.1 General Terms of Bid submission ........................................................... 44

9.2 Preparation of Bids ................................................................................. 45

9.3 Contact details for submitting the proposal: ............................................. 46

9.4 Proposal format ...................................................................................... 46


9.5 Technical Bid ......................................................................................... 47

9.6 Clarifications to RFP and Pre-Bid Meeting .............................................. 47

9.7 Commercial Bid ...................................................................................... 48

9.8 Performance Guarantee ......................................................................... 50

9.9 Organization of bid ................................................................................. 50

9.10 Opening of the bids ............................................................................. 51

9.11 Examination of the bids ....................................................................... 51

9.12 Evaluation Methodology ...................................................................... 51

9.13 Opening of Commercial Bid and Evaluation .......................................... 54

9.14 Awarding of Contract ........................................................................... 54

10 Terms and Conditions ................................................................................ 56

10.1 Terms and Conditions of the Proposal ................................................. 56

10.2 Right to Alter Quantities ...................................................................... 59

10.3 Intellectual Property Rights .................................................................. 59

10.4 Representations and Warranties .......................................................... 61

10.5 Compliance with Laws ......................................................................... 62

10.6 Cancellation of the order ..................................................................... 63

10.7 Indemnity ............................................................................................ 63

10.8 Inspection of Records .......................................................................... 64

10.9 Corrupt and Fraudulent Practices ........................................................ 64

10.10 Publicity .............................................................................................. 65

10.11 Confidentiality and Non-disclosure ....................................................... 65

10.12 Force Majeure ..................................................................................... 65

10.13 Arbitration ........................................................................................... 66

10.14 Jurisdiction ......................................................................................... 66

10.15 Termination ......................................................................................... 66

10.16 Effect of Termination ........................................................................... 66

10.17 TECHNICAL BID FORM FORM-I ................................................... 68

10.18 TECHNICAL BID FORM FORM-II .................................................. 69

10.19 TECHNICAL BID FORM FORM-III ................................................. 70

10.20 TECHNICAL BID FORM FORM-IV ................................................. 71

10.21 TECHNICAL BID FORM FORM-V ................................................. 72

10.22 TECHNICAL BID FORM FORM-VI ................................................. 73

10.23 TECHNICAL BID FORM FORM-VII ................................................. 74

10.24 TECHNICAL BID FORM FORM- VIII ............................................... 78


10.25 TECHNICAL BID FORM FORM-IX ................................................. 79

10.26 TECHNICAL BID FORM FORM-X ................................................... 80

10.27 COMMERCIAL BID FORM-I .......................................................... 81

10.28 COMMERCIAL BID FORM-II ......................................................... 82


1 PREFACE

1.1 ABOUT THIS RFP

1.1.1 IDBI Bank is a new generation bank. Originally it was constituted under Industrial Development Bank of India Act, 1964 as a Development Financial Institution and came into being as on July 01, 1964 vide GoI notification dated June 22, 1964. It was regarded as a Public Financial Institution in terms of the provisions of Section 4A of the Companies Act, 1956. It continued to serve as a DFI for 40 years till the year 2004 when it was transformed into a Bank.

1.1.2 In response to the felt need and on commercial prudence, it was decided to transform IDBI into a Bank. For the purpose, Industrial Development Bank (Transfer of Undertaking and Repeal) Act, 2003 [Repeal Act] was passed repealing the Industrial Development Bank of India Act, 1964. In terms of the provisions of the Repeal Act, a new company under the name of Industrial Development Bank of India Limited (IDBI Ltd.) was incorporated as a Govt. Company under the Companies Act, 1956 on September 27, 2004. Thereafter, the undertaking of IDBI was transferred to and vested in IDBI Ltd. with effect from the effective date of October 01, 2004. In terms of the provisions of the Repeal Act, IDBI Ltd. has been functioning as a Bank in addition to its earlier role of a Financial Institution.

1.1.3 In order that the name of the Bank truly reflects the functions it is carrying on, the name of the Bank was changed to IDBI Bank Limited and the new name became effective from May 07, 2008 upon issue of the Fresh Certificate of Incorporation by Registrar of Companies, Maharashtra. The Bank has been accordingly functioning in its present name of IDBI Bank Limited. IDBI Bank is having its Registered office at IDBI Towers, WTC Complex, Cuffe Parade, Mumbai, Maharashtra – 400 005.

1.1.4 IDBI Bank is in the process of implementing its Financial Inclusion Plan in selected villages PAN India. Financial Inclusion means delivery of financial services at an affordable cost to the vast sections of the disadvantaged and low-income groups for inclusive growth. Such financial services include savings & current a/c’s, micro credits, micro insurance & investment, payments and remittance facilities etc. in the short term and all the banking and financial products in the long term.

1.1.5 In view of achieving the said objective, Bank shall adopt Information and Communication Technology (ICT) mode coupled with Business Correspondent model. Business Correspondent (outsourced third-party) would render Banking and Financial services within the norms stipulated by Reserve Bank of India, IDBI Bank and the bodies associated with the Financial Inclusion.

1.1.6 The Bank requires an end-to-end solution in an OPEX model (except for the cost of Smartcard) from an outsourced agency involving Supply, Customization, Installation, Operations, Maintenance of required Smart Cards, Devices, Hardware & Software, Facility Management in addition to Business Correspondents and agents to Deliver & Support Banking & Financial Services.


1.1.7 The Human Resources and Infrastructure (facility, hardware, software, application, network and security systems) required for end-to-end solution would belong to, be maintained, managed and operated by the Bidder and their consortium members.

1.1.8 The Request for Proposal is issued for inviting proposals (sealed Technical and Commercial Bids) from Service Providers.

1.1.9 A Service Provider together with their Consortium members submitting the proposal in response to this RFP shall hereinafter be called “Bidder” or “Consortium” interchangeably, which term may be understood based on the appropriate context.

1.1.10 The RFP document is neither an offer letter nor a legal contract, but an invitation for offers/responses. No contractual obligation on behalf of IDBI Bank whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of IDBI Bank and the successful bidder.

1.1.11 The Bank has no obligation to accept any or the lowest quote. The Bank reserves the right to cancel the RFP at any point of time.

1.1.12 All offers of the bidders shall be unconditional and once accepted whether with or without modifications by the Bank shall be binding on such Bidder.

1.1.13 However, this is a binding document between Bank and respondents till the completion of selection process and notification of award and till a contract is signed between Bank and the Bidder in the process in case both parties initiate and expedite certain actions pending the execution of a contract.

1.1.14 The Bank may modify any/all of the terms of this RFP and shall be entitled to award the contract to a selected bidder with / without modification of any conditions contained herein.

1.1.15 This RFP document is structured to enable the Bidders to fully understand and acquaint themselves with the requirements of the Bank.

1.1.16 While this section is a Preface to the entire document, the following sections are meaningfully segregated for better understanding of the document. The section headings or any other headings do not have any contractual sequence and the submission of responses to RFP should be based on total understanding of the document.


2 ABOUT THE BANK

2.1 VISION STATEMENT

2.1.1 Bank envisions to be a Trustworthy, Efficient & Strong Bank committed to increasing its Market Share by generating innovative Customer-Centric services and products igniting the Passion and Creative talents in Human resource leveraging Technology to expand the clientele & deliver Quality and Value leading to Customer Delight.

2.2 MISSION STATEMENT

2.2.1 Amplify the frontline capabilit ies to Serve Customers, develop processes leveraging Technology, dynamically locate & empower people, fast-cycle knowledge into innovative products, create possibilit ies to reach the business goals & position the bank as a rising star in the financial horizon.

2.2.2 The Bank uses Information Technology in all spheres of its functioning by connecting all its branches, service centers and extension counters through its WAN and implemented Finacle Universal Banking Solution with 100% coverage.


3 PRE-QUALIFICATION CRITERIA FOR BIDDERS

3.1 BASIC QUALIFICATION

3.1.1 The principal bidder should be preferably a System Integrator for providing Financial Inclusion solution based on ICT model for normal banking operation and including Government’s Electronic Benefit Transfers like Pensions & NREGA payments etc. for a large Private Sector Bank or a Public Sector Bank (copies of purchase orders / reference letters to be enclosed).

3.1.2 The principal bidder will be single point of contact to provide the solution to the Bank.

3.1.3 The principal bidder must be fully aware of the RBI (www.rbi.org.in/), IDRBT, Government guidelines with regard to Financial Inclusion Plan.

3.1.4 The principal bidder should be the provider of technology solution capable of integrating with the Core banking solution of the Bank and should meet the requirements under the RFP, with a solution based on a proven and field-tested technology that is already in operation for at least one year and, is willing to and has capability to incorporate new standards with respect to Financial Inclusion prescribed by Institute for Development and Research in Banking Technology, Unique Identification Authority of India, RBI, etc in the solution.

3.1.5 The principal bidder should be financially solvent having positive networth.

3.1.6 The principal bidder should have strong organizational strength to undertake and execute large projects including hardware, software, networking, disaster recovery, system integration, implementation, etc. System integration should be based on the industry best practices.

3.1.7 The principal bidder should be willing to extend the services anywhere in India.

3.1.8 The member of the consortium undertaking the role of Business Correspondent / Business Facilitator under the Project shall confirm to the requirements of RBI and Bank’s internal policy.

3.1.9 The principal bidders should preferably have their HQ, Branch or Representative Office at Mumbai. Bidder should enclose the list of their support centers across India.

3.1.10 The principal bidder should provide documentary evidence for having tied-up with the main participating agencies.

3.1.11 Bidder should have back-to-back support in relation with the OEM's whose products are deployed in the project.

3.1.12 Bidder should be capable of integrating with the UIDAI based Financial Inclusion architecture including specifications being finalized by UIDAI/ NPCI without any additional costs to the Bank.


3.2 OTHER QUALIFICATION CRITERIA ARE:-

3.2.1 The Technology Service Provider should be a company registered in India under Companies Act 1956 for a period of at least 3 years up to the date of issuance of this RFP. (Copy of Memorandum, Article of Association, Copy of the Certif icate of Incorporation should be submitted)

3.2.2 TSP may also be a Consortium. However, the consortium should not comprise of more than three partners and one of the partners must be registered in India under Companies Act 1956. The Consortium should designate a Lead Consortium Partner. Copy of the relevant agreement should be enclosed. The agreement should clearly outline roles and responsibilities of partners of the consortium.

3.2.3 The TSP should be a reputed, financially sound company having a proven track and field tested technology. Audited Statement of Accounts (Cash flow, Turn over etc.) for last three years (2008-09, 2009-10 & 2010-11 (prov.)) should be submitted.

3.2.4 The Technology Service Provider should have a tie up (through an agreement) with an organization eligible to become Business Correspondent and engage Business Correspondent agents as per the guidelines issued by the Reserve bank of India. The TSP shall mention name of the Business Correspondent entity and submit copy of the agreement executed with it.

3.2.5 For Business Correspondent services, the company should be registered under Indian Companies Act 1956, including Sec. 25 companies and excluding Non Banking Financial Companies (NBFCs). The Business Correspondent should have executed minimum of one financial inclusion Project as BC. A certificate from the concerned organization giving complete particulars of the organization and name, telephone number, e-mail ID of the person signing the certificate be enclosed with the proposal.

3.2.6 The TSP should be in this line of activity and should have executed similar projects in at least one Public/ Private sector banks in India during last Three years. The solution offered should be currently running successfully. (Copy/copies of purchase order, reference letters and a certificate from the concerned organization giving complete particulars of the organization and name, telephone number, e-mail ID of the person signing the certificate be enclosed with the proposal).

3.2.7 The Service Provider should have been engaged as TSPs/ System Integrator (SI)/ BC/empanelled Vendors in at least one Public / Private Sector Bank for similar Smart Card based end-to-end Financial Inclusion operations. (Copy/copies of purchase order and reference letters to be enclosed)

3.2.8 The TSP should preferably have their HQ or Representative Office at Mumbai and presence / capable of servicing from various major cities. The list of offices with details must be submitted.

3.2.9 The TSP shall be the Original Equipment Manufacturers or should be capable of procuring the devices from the OEM’s. (Declaration in case of OEM or Authorization letter from OEM in case of latter should be submitted).


3.2.10 The TSP should not be a director or officer/employee of the Bank or a relative having the same meaning under Section 6 of the Companies Act 1956, in case of individuals and in the case of entities, be owned or controlled by such persons (The declaration in this effect must be submitted by TSP in company's letter head).


4 THE PROJECT:

4.1 BACKGROUND

4.1.1 In the context of Financial Inclusion, the Bank envisages extension of Banking & Financial Services to under-banked & un-banked areas through ICT based “branchless banking” model, where integrated handheld devices would be used by Business Correspondents / Business Facilitators and/or their authorized agents to deliver financial and banking services.

4.1.2 The technology architecture supporting this strategy involves a combination of various technologies like smart card technology, mobile-phone based technologies, contact / contact-less cards, biometric identification and authentication, etc.

4.1.3 These technologies shall support online and offline transactions and operations and be inter operable with the Core banking solution of the Bank and UIDAI architecture.

4.1.4 With the objective to increase the reach of banking services to the financially excluded segment as well as to provide banking and financial services using innovative channels the Bank now proposes to roll out its product “IDBI Bank Financial Inclusion Plan”.

4.2 CONSORTIUM OF SERVICE PROVIDERS

4.2.1 Service Providers shall have a tie-up to form a consortium through back-to-back agreement for the complete duration of the contract for providing end-to-end solution.

4.2.2 The Bidder, as one of the key participants of the Consortium should assume responsibility on behalf of the consortium members for providing end-to-end solution i.e. financial, personnel, technology and any other infrastructure that would be required in this context.

4.2.3 Bank wishes to outsource the end-to-end solution to a Consortium of Service Provider led by a qualified Bidder.

4.3 CHANGES TO CONSORTIUM

4.3.1 Bank shall have sufficient notice (a minimum of 90 days) of intentions of exit by the Bidder or any of its consortium members.

4.3.2 In the event of exit of the Bidder or any of its consortium members, Bank may, at its discretion, terminate the contract in whole or in part.

4.3.3 The customer data and all other records & confidential information held with the respective parties shall be handed over securely in a suitable form to the new vendor or as directed by the Bank.

4.3.4 Bidder will indemnify Bank of any transition-related risks or disruptions to services or incidental damages arising from changes to consortium, constitution of the members to the consortium etc.


4.3.5 The handing over procedure for data, systems, cash on hand, other liabilities etc. shall be as prescribed by the Bank.

4.3.6 Bank reserves the right to change the Bidder or any of its consortium members with reasonable notice to the concerned.

4.4 ENGAGEMENT OF MULTIPLE BIDDERS

4.4.1 Bank reserves the right to award contract to more than one consortium to cover the existing or extended scope of the work, if the Bank so desires.

4.5 COOPERATION BETWEEN MULTIPLE BIDDERS

4.5.1 In a situation where multiple-Bidders are deployed by the Bank to support this solution then the Bidders would develop required interfaces and co-ordinate joint operations so as not to impact the interests of the Bank and the services rendered to the customers.

4.6 PREDOMINANTLY AN OPEX-MODEL

4.6.1 The Bank requires an end-to-end solution in an OPEX model (except for the cost of Smartcard) from an outsourced agency involving Supply, Customization, Installation, Operations, Maintenance of required Smart Cards, Devices, Hardware & Software, Facility Management in addition to Business Correspondents and agents to Deliver & Support Banking & Financial Services.

4.6.2 The human resources and infrastructure (systems architecture, support services, facility, hardware, software, application, network, and security systems) required for end-to-end solution would belong to, be maintained, managed and operated by the Bidder and their consortium members.

4.6.3 Selection of Business Correspondents and agents at the service-delivery points shall be in consultation with the Bank and shall confirm to RBI & Banks guidelines.

4.6.4 Individual accounts of the customers of Financial Inclusion shall be maintained on Core Banking Platform. The technology solution provided under this project shall have interfaces with Bank’s Core-Banking System (Finacle).


5 SCOPE OF WORK

5.1 TARGET GROUP:

5.1.1 Initially Bank is planning to introduce ICT-based banking outlets in about 119 villages in India having population more than 2000 (most of the villages will be in Maharashtra and a few villages in other states) by March 2012. The anticipated target group could comprise of about 3 lakh customers. However it is proposed to extend the ICT based solutions to nearly 5000 villages with the population less than 2000 PAN India by 31 March 2013.

5.1.2 The scope of the current project, being one of the ICT-cum-Business Correspondent-based banking channels, may extend to all or some of the envisaged villages depending on the performance. Bank may extend services to other areas as well under this project.

5.1.3 It is proposed to cover all the households estimated at 1400000 under the Bank’s Financial Inclusion Plan using smart-card system within a defined timeframe.

5.1.4 The geographic locations that fall within the scope of this project can span over rural, semi-urban, urban and metropolitan areas PAN India.

5.2 BASIC BANKING PRODUCTS & SERVICES

5.2.1 The basic set of products that Bank intends to offer under Financial Inclusion Plan comprises of:

5.2.1.1 Savings Bank account (i.e. No Frills Account)

5.2.1.2 Overdraft facility (Inbuilt in Savings Bank account)

5.2.1.3 General Purpose Credit Card and Kisan Credit Card

5.2.1.4 Receipt and Delivery of Small value remittances

5.2.1.5 NREGS (National Rural Employment Guarantee Scheme) - Amount received from the government will be credited to the customer a/c as per the details provided by the govt.

5.2.1.6 EBT (Electronic Benefit Transfer) – The following proceeds of EBT will be directly credited to the customer’s a/c:-

• Pension Fund

• Old Age Pension Fund

• Unemployment Fund

• Subsidies

• Grants under various popular benefit schemes.

5.2.1.7 Third Party products

5.2.1.8 Rural Housing, Education & Personal loan & Agri products

5.2.1.9 Utility bill Payment services like Electricity/Telephone bills etc.


5.2.1.10 Any such other product/services which may be decided from time to time by the Bank.

5.3 COMPLIANCE REQUIREMENTS

5.3.1 The entire activity under this solution would be guided by and confirm to policies and guidelines and legal provisions of the Bank, Reserve Bank of India, Institute for Development Research in Banking Technology, State Level Banker’s Committee, State and Central Government etc.

5.3.2 Service management process based-on ITIL standards – The main focus under ITIL is generally divided into two main areas viz. ITIL Service Delivery and ITIL Service Support.

Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. It includes 5 disciplines:-

Service Level Management, Capacity Management, Continuity Management, Availability Management, and IT Financial Management.

Service Support is the practice of those disciplines that enable IT Services to be provided effectively. The 6 Service Support disciplines are:-

Configuration Management, Incident Management, Problem Management, Change Management, Service/Help Desk and Release Management.

5.3.3 Smart-card specifications, Bank Terminal (also referred to as Point-of-Transaction terminal or Handheld device in this RFP), Key-Management, specifications for interoperability, etc would confirm to IDRBT’s “Open Standards for Financial Inclusion”.

5.3.4 Biometric standards would comply with RBI’s “Report of the Working Group on Standards for Raw Images of Finger Prints”

5.3.5 Information Security standards for end-to-end solution would confirm to ISO 27001, CERT-In guidelines, IT Act 2000, RBI, Government, IDRBT and Bank’s policies

5.3.6 Business Correspondent / Business Facilitator and agents deployed for rendering outsourced banking/financial services will confirm to RBI’s guidelines.

5.3.7 The business practices, processes adopted for rendering services, maintenance of records, accounting norms & procedures etc for Banking and Financial services shall confirm to regulatory, legal and Bank’s policies and guidelines.

5.3.8 Customers enrolled under the project shall meet “Know Your Customer” norms as stipulated by the Bank/RBI.


5.3.9 Accounts, transactions, services, controls etc. related to banking and financial services should integrate with Core-Banking eco-system

5.3.10 The solution should confirm to and integrate with Micro-ATM and Mobile banking solution proposed by Inter-Ministerial Group recommendations for Financial Inclusion as and when the same are enforced on the Banks.

5.3.11 The solution should confirm to and integrate with UIDAI’s directions on Financial Inclusion.

5.3.12 The source-code should be held under Escrow arrangement with the Bank or mutually agreeable third-party.

5.4 THIRD-PARTY RISKS AND MITIGATION BY THE BIDDER

5.4.1 Bidder and their consortium members should ensure that in addition to security features deployed in the technology, controls and operational procedures should ensure protection of the Bank from loss, disclosure or frauds.

5.4.2 Bidder shall indemnify the Bank from transaction risk (from system error, human error, negligence and mismanagement) and fraud risk (loss to earnings or capital due to intentional deception by employees, customers, agents, external entities, etc).

5.4.3 The Bidder shall indemnify the Bank and provide a system free from risks arising out of data becoming outdated, lost or overwritten due to inappropriate update procedures and the potential for frauds.

5.4.4 Bidder shall indemnify the Bank and hold the Bank harmless against loss or liability, claims, actions or proceedings if any, that may arise through the action of its employees, agents, contractors etc.

5.4.5 Bidder shall assist the Bank in identifying potential risks in the solution, remedy any of the identified risks, develop strategies to measure, monitor and mitigate those risks and implement new controls.

5.4.6 Bidder shall maintain adequate documentation, records, audit trails etc. and co-operate with the Bank’s internal audit teams, regulatory authorities and third-party external auditors for conducting periodical audit and arrange for necessary access to relevant information / assets under the control of the Bidder and other consortium members.

5.4.7 Financial Exposures & Performance risks from third-party service providers under the project would be regulated and mitigated through Financial Guarantees, Collateral Securities etc. based on risk perception of the Bank.


6 RESPONSIBILITIES OF THE BIDDER AND THE CONSORTIUM

6.1 SCOPE OF RESPONSIBILITIES

6.1.1 The Bidder will be responsible for the end-to-end solution covering the entire scope of this RFP and would assume the role of Systems Integrator.

6.1.2 The roles and responsibilit ies of the Bidder will also include those stated in greater detail in other parts of RFP.

6.1.3 Bidder will provide an integrated end-to-end solution that includes apart from technological solution and technical services, other services like integration of various technological and functional components, supporting organizational structures and skilled human resources to educate, facilitate and deliver financial services to the targeted customers.

6.1.4 Bidder shall be responsible for -

6.1.4.1 Compliance with mandatory compliance requirements indicated in the section “Compliance Requirements” and at various specific requirements indicated in other parts of the RFP;

6.1.4.2 Indemnifying the Bank of risks indicated in the section “Third-party risks and Indemnity” and specific requirements indicated in other parts of the RFP;

6.1.4.3 Complying with the requirements under sections “Change in Consortium” and “Cooperation between Multiple Bidders”

6.1.5 Bidder will act as the single point of contact for the Bank and represent the entire consortium.

6.1.6 Bidder would be responsible to resolve all issues that may arise from the end-to-end solution.

6.1.7 Bidder shall also man and manage all the incidental activities related to the scope of the RFP.

6.1.8 Bank will enter into a detailed agreement with the Bidder clearly defining the roles and responsibilit ies and the terms of engagement for the infrastructural support and services extended to the Bank.

6.2 RENDER FINANCIAL SERVICES

6.2.1 Render banking and financial services as entrusted by the Bank under Business Correspondent Model at designated locations to all the customers of IDBI Bank duly complying with the RBI guidelines.

6.2.2 One or more of the consortium members will have to qualify and render financial / banking services under Business Correspondent Model duly meeting regulatory requirements stipulated by RBI for rendering specified banking and financial services (refer to section “Basic Banking Products & Services”) and those entrusted by the Bank from time-to-time.


6.3 MEET HUMAN RESOURCE REQUIREMENTS

6.3.1 Bidder shall provide a strong, well trained personnel and extend necessary mentoring and operational support to the intermediary network of agents etc.

6.3.2 Bidder shall confirm that every person deployed by them on the project has been vetted through a third-party background check prior to their engagement. Proof of such personnel screening should be submitted to the base branch and obtain the consent prior to their engagement at our Bank.

6.3.3 Bidder shall manage the activities of its personnel or others engaged in the project etc. and will be accountable for all the personnel deployed/engaged in the project.

6.3.4 In case the performance of the Business Correspondents, their agents or personnel engaged in the project is not satisfactory or is detrimental to the interests of the Bank, the Bidder shall have to replace the said person within the time limits stipulated by the Bank. Where Bidder fails to comply with the Bank’s request, Bank may replace the said person, Business Correspondent or their agents on its own.

6.3.5 No right to employment in the Bank shall accrue or arise, by virtue of engagement of employees, agents, contractors, subcontractors, etc of the Bidder or its consortium members for any assignment under this project.

6.3.6 Bidder will exercise due diligence and only engage persons having established identity, integrity, requisite qualifications and skills and deployment experience for all critical activities.

6.3.7 Bidder will involve designated officials of the Bank in selection process of agents.

6.3.8 Bidder extend all of the outsourced banking and financial services by deploying such personal that have high integrity and meet the qualifications and other criteria stipulated by the Reserve Bank of India, Government or the Bank from time to time.

6.4 ENSURE TECHNICAL DELIVERABLES

6.4.1 The Bidder shall provide hardware, software, personnel, technical services, connectivity; maintenance, provide training and operational support for the end-to-end infrastructure supporting the IDBI Bank Financial Inclusion Plan including the handheld devices, enrollment system, digital fingerprint scanners, digital cameras, printers, connectivity, intermediate switching, backend Banking software, etc.

6.4.2 Banking Terminal (at the customer contact point) shall support smart-cards, biometric-based (finger print) authentication, redundant power sources for continuous operation, mobile and easy to carry, voice guidance in the local language, ability to support multiple products and services, receipt printing, etc,

6.4.3 The solution should also be able to support a model that does not require issue of a smartcard where the authentication would be based on the


biometrics stored on the handheld banking terminal or held on a remote authentication server.

6.4.4 The proposal may be rolled out to cover various other products & services to other customers as well, in any part of the country, as may be identified by the Bank.

6.4.5 The solution should have adequate provision to support marketing of Bank’s other products such as deposits, loans, fee-based products such as insurance premium, remittances etc.

6.4.6 Further, in case the total number of customers/account holders exceed the anticipated numbers, the solution be capable of being quickly scaled up to meet large scale issue of smart-cards. Bidder shall ensure that this solution is based on a reliable and scalable architecture so as to handle higher volumes and at larger number of locations all over India.

6.4.7 Bidder shall supply Smart cards as required by the bank for the project.

6.4.8 Bidder shall undertake Personalization of Cards, Card Management System and Key Management and other related process using Bidder’s own assets and personnel.

6.4.9 Bidder shall Supply, Maintain and Operate handheld devices, support equipment and application software that can support both online and offline transactions, other operations at the service delivery points.

6.4.10 All the hardware, software, consumables etc. at the service delivery points would be at the cost of the Bidder.

6.4.11 Bidder shall deploy an architecture that should be scalable to handle large number of customers and handle large volumes of payment and receipts of cash in the unbanked areas.

6.4.12 Bidder shall provide services of an Intermediate System (supporting functions like Card Management, BC Management, Banking Terminal/ Handheld Device Management, Switching, MIS Solution etc.) that is owned, maintained and managed by the Bidder, that is capable of handling transactions/ Customer enrolment data both in online and offline modes from a large number of devices deployed in this project.

6.4.13 Bidder shall provide interface and establish connectivity between Intermediate System and the Core Banking System.

6.4.14 The architecture should meet industry standards, reliability, scalability, interoperability and confirm to best practices that minimize costs and risks to the Bank.

6.4.15 Bidders shall supply infrastructure at their own cost and operate the solution on behalf of the Bank. Bank may at a future date seek transfer of ownership of the solution to the Bank if it so desires.

6.4.16 Bidder shall own and operate entire infrastructure including the front-end systems, the intermediary switching solution and card management system etc.


6.4.17 Bidder shall provide devices required at the villages for enrollment, registration, point-of-transaction such as mobile device, printer, finger-print scanner, camera, back-up power /batteries, spares, software, technical training, user training, technical documentation, training materials etc.

6.4.18 Bidder shall provide hardware, software, facility management and secure environment for supporting the end-to-end solution and functionality stipulated in the RFP.

6.4.19 Technical specifications of various components involved in the IT solution are dealt with in greater detail in subsequent sections.

6.4.20 Bidder shall ensure that the service is rendered in a manner that is comprehendible (simple and easy to understand) to the customer and the conduct of the agents would encourage and promote the customers to use Bank’s services.

6.4.21 Bidder will have to deploy the solution at the designated locations within the time period specified for the purpose.

6.4.22 Bidder shall ensure that faulty front-end equipment should be got repaired or replaced within 24 hours.

6.4.23 Adequate number of spare machines / batteries etc. should be maintained by Bidder for immediate replacement.


7 FUNCTIONAL REQUIREMENTS

7.1 OVERVIEW

7.1.1 IDBI Bank Financial Inclusion Plan would primarily use chip-based smart card carrying the photograph of the cardholder and other details, with reliable fingerprint identification facility, having provision to support multiple accounts and other financial services.

7.1.2 The authentication of transactions would be through matching the biometrics/fresh sample of fingerprint with the minutiae on the smartcard.

7.1.3 The solution should also be able to support a model that does not require issue of a smartcard where the authentication would be based on the biometrics stored on the handheld banking terminal or held on a remote authentication server.

7.1.4 The solution should have a provision to support small remittances, banking services, insurance, multiple accounts of the same customer using a single smartcard.

7.1.5 The system should be able to support products and services specified in the section “Basic Banking Products and Services”. Actual products and services would be offered gradually over the period of time based on the Bank’s policy.

7.1.6 The Financial Inclusion Solution would be supported by an independent IT infrastructure that would have interfaces with Bank’s Core Banking Solution and other existing Technology Solutions.

7.1.7 The card holders should be able to perform selected banking transactions through authorized representatives of the Bidder. Enabled with interconnectivity, these representatives of the Bidder will extend banking and financial services on behalf of the Bank to its customers at their (customers’) respective villages/habitats during the time window and at the frequency stipulated by the Bank.

7.1.8 The entities deployed by the Bidder as Sub Agents for extending banking and financial services on behalf of the Bank shall confirm to RBI and Government guidelines.

7.1.9 The solution provided by the Bidder i.e. the technological solution together with the human resources shall be able to support deposit taking, lending, account management, financial literacy and advice, remittances, electronic bill payments etc.

7.2 ENROLLMENT OF CUSTOMERS

7.2.1 Every customer in the target group will have at least a savings bank account with overdraft facility. Other schemes and banking products would also be offered to customers of target-group based on the policy of the Bank.

7.2.2 Bidder shall enroll customers to various products using the same solution. Customers may enroll themselves for several products


simultaneously or to different products at different points-in-time. The Bidder should undertake enrollment to each of the products (as may be required by the Bank) as per the customers’ choice and bank’s policy.

7.2.3 Bank will entrust the process of enrollment to the Bidder. Bidder may engage his representatives to carryout the operations duly complying with Bank’s norm and other associated norms of RBI/UIDAI/IDRBT/IBA/Government/Legal guidelines.

7.2.4 Bidder will equip Bank’s authorized field functionaries, which includes Bank’s branches, authorized agents extending financial/banking services on behalf of the Bank, Bidder’s authorized representatives etc., with necessary devices/instruments at their cost to electronically capture all the relevant details of the customer, digital photograph, digital raw images of required number of fingerprints, digital images of the support documents etc. and provide a secure transmission channel to Card Personalization Centre.

7.2.5 Due care and security should be accorded to all the related physical documents.

7.2.6 The equipment provided for the above stated front-end activity should be robust, reliable and easy-to-use and customized to Indian rural conditions.

7.2.7 Bidder shall ensure that there are adequate number of spare machines, consumables etc are stocked or organised in time so as to restore services at any service-point by the working day (from the date of service-outage).

7.2.8 Bidder should exercise due diligence while selecting and training competent personnel to discharge Bidder’s roles associated with the solution.

7.2.9 Bidder shall also ensure that the agents are retrained and kept updated with Bank’s new schemes, policies etc. as may be required to discharge their roles and serve the target-customers.

7.2.10 Bidder would also ensure that required supplies of stationery and other consumables are made available with agents for uninterrupted operations.

7.2.11 Bidder may be required to enroll the customer in the presence of such personnel and on production of such documentary evidence/support that RBI or the Bank may prescribe duly complying with customer due-diligence (including extant Know-Your-Customer requirements and Anti Money Laundering guidelines).

7.2.12 The raw images of fingerprints will confirm to ISO/IEC 19794 and standards prescribed by Reserve Bank of India vide their “Report of the Working Group on Standards for Raw Images of Fingerprints”.

7.2.13 Having captured the enrollment data, the Bidder will securely store and transmit the information required for Card Personalization to the location authorized by the Bank.

7.2.14 Bidder will confirm to security best practices and any other guidelines stipulated by the Bank while capturing, storing, processing and transmitting, reporting enrollment data and related information.

7.2.15 The physical documents and application form will be delivered at the designated location of the Bank.


7.3 ACCOUNT OPENING/PRODUCT REGISTRATION AND ACTIVATION

7.3.1 Every customer Account would be opened in the Backend banking system after all the mandatory information about the applicant/customer has been captured.

7.3.2 System should be capable of handling all registrations and deregistrations (subsequent to initial enrolment, card-personalisation and delivery) for additional schemes/products and services at the customer contact point, backend or at branch level as decided by the Bank for each of the schemes/products and services.

7.3.3 However the account/scheme/product/service will be activated only after fulfill ing the stipulations given by the Bank.

7.3.4 In case required, System should be capable to calculate, indicate and load the charges to the transaction amount at the front-end system or the backend-system as per Bank’s policy.

7.3.5 The scheme/product or service may require authorization by Bank’s official before it becomes operational.

7.3.6 The front-end, back-end and intermediary systems together with the personnel handling the process should be capable of enforcing all the controls required by the Bank.

7.3.7 Suitable interface should be provided in the software solution that allows bank’s officials to view and authorize the opening of the account/registration for the scheme/product/service.

7.4 DELIVERY OF THE SMARTCARD

7.4.1 The Smart Card will be delivered to the customer by the Bank’s official or by the Bidder at customer’s village / habitat as may be decided by the Bank.

7.4.2 It is the responsibility of the Bidder to ensure that the cards are delivered and issued to the right person at the place stipulated by the bank.

7.4.3 While handing over the smartcard to the customer, the person authorized to deliver the card would activate the card after successful verification of the fingerprints against those stored on the card by matching the live sample using the device/ terminal provided by the Bidder.

7.4.4 Card activation is distinct from activation of an account. No transactions shall be permitted using a smartcard until it has been issued in accordance with the Bank’s guidelines and has been activated.

7.4.5 Bidder may be required to associate such persons as the Bank may stipulate to witness or confirm correct delivery.

7.4.6 In case the smartcard is not properly activated, Bidder will address the problem and reissue the smartcard without any additional cost.

7.4.7 The customer will operate his/her account through smart-card after activation process only.


7.5 REPLACEMENT OF SMARTCARDS

7.5.1 Replacement of the Smartcards may arise due to various reasons.

7.5.2 If the need for replacement arises due to wrong input of data, administrative lapses of Bidder, defective card, etc then the Smart Card will be replaced without any additional cost to the Bank or the customer.

7.5.3 In case card requires replacement due to loss or mishandling by the customer, then the same may be replaced with a fee to be paid by the customer.

7.5.4 Bidder will be reimbursed by the Bank as per the contracted cost.

7.6 SMARTCARDS FOR AGENTS

7.6.1 Bidder’s representatives extending the services to Bank’s customers are required to authenticate themselves to the front-end systems through a smartcard and biometric/PIN.

7.6.2 The access to front-end system would be restricted to only a select authorized agents. The front-end system should validate the agent’s credentials before allowing any access to the contents of the front-end system. All such access would be based on authorization.

7.6.3 All the transactions conducted by the agent will have to be registered in the agent’s card and stored therein securely until the next successful end-of-day operations.

7.6.4 Every transaction would be recorded on the customer’s smartcard, concerned agent’s smartcard, the front-end system and the backend system.

7.6.5 In case of loss of Smartcards of the Bidder’s representative or non-availability of the Bidder’s representative, then the Bidder shall make alternate arrangements for extending services without any interruptions. Any costs associated with reissue or fresh cards, etc will be borne by the Bidder.

7.6.6 In case of prolonged absence or indisposition of the appointed Bidder’s representative, Bank will insist on appointment of a substitute within a reasonable time.

7.7 CUSTOMER OPERATIONS

7.7.1 Each smartcard will be attached to one or more specific agents for operations.

7.7.2 The smartcard-holder will carry out all the banking transactions through the authorized agent in the villages.

7.7.3 Mode of transactions may be online or offline.

7.7.4 Bank will determine if a cardholder may be allowed online or offline or both types of transactions.

7.7.5 The solution shall have parameterized control to set online/offline/both at each card-level /account-level/ transaction-type level/ transaction value-level or a combination thereof.


7.7.6 A customer may have multiple accounts linked to the same Smartcard.

7.7.7 Bank would determine from time to time the schemes or banking services that may be extended to the customers through these cards.

7.7.8 The services availed by the customers may vary.

7.7.9 Although initially, savings bank accounts are being offered, Bank may extend other services also to these cardholders.

7.7.10 Bidder would obtain application/ enrolment forms for other permitted schemes like loans, insurance etc. as and when they are offered by the Bank/subscribed by the cardholders.

7.7.11 These applications would be securely forwarded by the Bidder to Card Personalization Centre for capturing the required details and enabling the access to these accounts through the same Smart Card as has been already issued to the customer.

7.7.12 The related procedure would be finalized by the Bank in consultation with the Bidder.

7.8 REIMBURSEMENT TO BIDDER TOWARDS ENROLMENT, REGISTRATION AND CARD-ISSUANCE

7.8.1 Reimbursement for these costs would be claimed from the Bank as per the contracted price on a monthly basis.

7.8.2 Bank will entertain claims for reimbursement from the Bidder only after delivery of the smartcard/transactions in the Smart Card to the Customer duly following the process and procedures stipulated by the Bank. Bank would pay at contracted Consolidated Unit Price for each Personalized Smart Card.

7.8.3 This Consolidated payment shall cover all the activities undertaken by the Bidder, their representatives/personnel or other third-parties (authorized by the Bank) under various stages commencing from obtaining the list of customers, identifying customers, enrolment, transport of the physical and electronic records, supply of the Smartcard, card personalisation, secure transport of the Smart-Card and delivery of the card to the account holder.

7.8.4 Payments will be made on a monthly basis for all the Personalised Cards delivered during the previous month.

7.8.5 Reimbursements to the Bidder towards subsequent registrations shall be claimed from the Bank on monthly basis.

7.8.6 Entire infrastructure required for these activities will be owned, maintained, managed and operated by the Bidder.

7.9 HANDLING OF CASH BY THE BIDDER:

7.9.1 The funds that would be required to make payments to the account holders will be made available by the Bidder or his authorized personnel.

7.9.2 The Bidder will be responsible for the security of the cash drawn from the branch and the cash received from the customers towards any banking transaction.


7.9.3 Bidder will indemnify the Bank for all losses / risks associated with the cash in transit, cash balances held or handled by the Bidder, their representatives or other intermediaries appointed by the Bidder.

7.9.4 Bidder will account for all such cash received on a daily basis by providing the Bank evidence of all Cash payments made to customers, Cash receipts from the Customers and Cash balances held at each of the locations.

7.9.5 The formats and the details to be furnished, procedure for balancing & reconciliation, etc will be prescribed by the Bank.

7.9.6 Bidder would be permitted to operate any number of times during the authorized business hours of the Bank’s designated branches.

7.10 BIDDER’S OPERATIONS AT THE CUSTOMER CONTACT POINTS

7.10.1 Bidder will be responsible for physical custody and upkeep of the systems/devices provided for front-end operations.

7.10.2 Bank may at certain locations deploy Business Correspondents independent of the Bidder. In such cases Bank may require the Bidder to provide technological support to these Business Correspondents Bidder shall provide all necessary systems/devices, operational training, maintenance support, help-desk, troubleshooting support, etc for front-end operations even to such other Business Correspondents.

7.10.3 Bidder would also be responsible for cash and accounting of transactions; maintenance of record of the lost cards, requests for issue of new cards, receipts of transactions, details of exceptional transactions, etc.

7.10.4 Authorized agents of the Bidder who are permitted to operate the front-end systems would also be issued Smart Cards wherein their identity, fingerprint data etc. would be stored.

7.10.5 These Smart Cards will be used by the Bidder’s authorized personnel to identify themselves to the device and authenticate all the transactions.

7.10.6 Cash replenishment and cash usage, transactions, etc should be recorded in the front-end terminal through which the transactions are being effected.

7.10.7 Bidders should be able to know the cash balances so as to balance the physical cash available at any point during the day.

7.10.8 The Bidder should also be able to take a printout of the Opening Balance of Cash, Closing Balance of Cash and the list of all transactions in between.

7.10.9 The printouts shall be obtained in duplicate every day.

7.10.10 One copy will be retained by the Bidder for records.

7.10.11 The second copy shall be handed over to the designated branch.

7.10.12 The procedure for payment and settlement would be shared with the Bidder in detail by the Bank.


7.11 CUSTOMER ACCOUNT OPERATIONS

7.11.1 Customers who wish to receive or remit funds shall approach the authorized representative of the Bidder. Customer will furnish the Smartcard.

7.11.2 The Bidder will verify the identity of the cardholder using the name & photograph on the card.

7.11.3 Bidder may verify additional details of the customer if stipulated by the Bank.

7.11.4 Customer is permitted to transact in online mode only through the Handheld device (such as POS) to which the card is linked.

7.11.5 Customer is authenticated by verifying the fresh fingerprint sample (obtained through fingerprint scanner at that time of every transaction) with the master templates/ fingerprint data stored on the Smartcard.

7.11.6 The requested transaction is put through only if the conditions stipulated by the Bank are met.

7.11.7 The successful cash transaction is concluded by payment of cash or receipt of cash by the Bidder depending on whether the transaction is a withdrawal or a receipt.

7.11.8 Further, each cardholder will be permitted only certain number of transactions for each category within a given period (e.g., one transaction per day of each transaction type).

7.11.9 Initially account holder may only undertake one transaction per day of each transaction type.

7.11.10 These stipulations will be parameterized at the backend banking system and enforced at the front-end terminals so as to permit only such number of transactions per transaction type for a given card.

7.11.11 These details will be furnished to the successful bidder by the Bank.

7.11.12 Receipts will be printed for each transaction. One will be handed over to the cardholder and the other would be held with the Bidder for records.

7.11.13 Each transaction will have a unique reference number for the Bank and the same would also be printed on every receipt. It should contain information like Account No, Date of Transaction, transaction type, Amount, Village name, POS machine number through which transaction takes place, transaction serial number [which can be re-set], etc.

7.11.14 All transactions are to be logged and the logs are to be preserved securely for future reference for time-periods stipulated by the Bank.

7.11.15 It should be possible to build audit trails of the transaction using the unique transaction number from the audit logs.

7.11.16 It is recommended that transactions are stored on the front-end terminal (handheld device with the Bidder).


7.11.17 All transactions made using a particular Smart Card shall be recorded and stored.

7.11.18 The number of transaction history stored in the card would depend on the availability of memory on the card and would be decided mutually by the Bank and the Bidder.

7.11.19 All online transactions, where permitted by the Bank, shall be uploaded to backend banking system at frequencies stipulated by the Bank.

7.11.20 The details of transactions conducted on a terminal would be uploaded to the backend banking system atleast once a day i.e. during EOD.

7.11.21 No further transactions would be permitted on the terminal after the Day End operations until the next day’s BOD.

7.11.22 Where the number of transactions are more, Bank may stipulate shorter intervals for updating the data.

7.11.23 Where the online transactions are permitted, it would be required to download the account balances from the backend banking system during the Begin-of-Day operations.

7.11.24 It is preferable that Bidder every day at BOD updates and synchronizes data held in the handheld front end terminal with that of the backend banking system.

7.11.25 Where there are any stop-payment instructions, need for freezing balances, reversal of credits, etc., Bank would in such cases convey the same to the Bidder and it would be the responsibility of the Bidder to update the backend and front-end systems suitably to enforce these instructions.

7.11.26 The account holder may request for statement of account and the Bidder at the village will provide a printout of last 10 transactions together with the outstanding balance in the desired account(s) using the front-end equipment.

7.11.27 The receipts and statements should be in bi-lingual (English and Hindi / regional language) and / or local language as may be stipulated by the Bank.

7.11.28 If the card is not utilized for a certain period, say three months, it may require re-activation by the authorized representative of the Bank.

7.11.29 Bidder may assist the customer by pursuing with the Bank.

7.11.30 In case the card is lost by the account-holder, the matter shall be reported to the Bidder, who will record the necessary information and send the application/request to the Bank for issuance of duplicate card.

7.11.31 An acknowledgement of the lost card shall be given to the customer by the Bidder. All further transactions on the lost card are to be blocked immediately. Bank may charge the customer for issuing duplicate card.

7.11.32 Until duplicate card is issued, the customer would not be able to transact.

7.11.33 Hence Bidder shall reissue a fresh card without much loss of time.


7.11.34 The procedure for issuance of duplicate smartcard would be similar to the enrollment process except for the resubmission of the account opening form.

7.11.35 The credentials and digital images of fingerprints etc. should be tallied with that of the original records stored in the system ensuring that there is no impersonation.

7.11.36 The details of the procedure would be provided to the Bidder by the Bank.

7.12 INTERFACE WITH RURAL – ATMS & POINT OF SALE TERMINALS

7.12.1 Bank may introduce smart-card enabled ATMs that shall have a provision to authenticate transaction based on fresh finger-print sample that is matched with minutiae stored on the smartcard or a remote authentication server authorized by the Bank or UID authorities database or centralized database.

7.12.2 Similarly, Bank may wish to extend services using Point of Sale terminals for extending services to the smartcard holding customers.

7.12.3 The Bidder shall build necessary interfaces for enabling use of smartcards (those issued under this project) on such ATMs and PoS terminals.

7.13 STATUS MARKING OF THE SMARTCARDS/ ACCOUNTS

7.13.1 There shall be provision in the system to block, activate, deactivate, marking as inactive, specify asset code (based on IRAC – income recognition and asset classification for borrowal accounts) suspend, revoke and restore transactions using any specified smart card and accounts.

7.13.2 The systems should be able to effectively enforce these conditions and related business rules both in online and offline modes.

7.13.3 There shall be a provision to communicate Bank’s instructions on change in status of smartcard/account centrally.

7.14 ACCOUNT CLOSURE BY THE CUSTOMER

7.14.1 Where a customer wishes to close his/her account, a proper request has to be recorded with the Bidder at the village.

7.14.2 The instructions are to be entered on the handheld device and authenticated by the customer.

7.14.3 This information is quickly passed on to the front-end and back-end functionaries.

7.14.4 All dues between the Bank and the customer are settled at the time of closure.

7.14.5 The customer will be allowed to draw the balance amount through the Bidder’s terminal at the village.


7.14.6 The changed status of the account has to be updated at all the relevant places.

7.14.7 Detailed procedure for closure of accounts would be stipulated by the Bank.

7.14.8 Smart Card has to be surrendered if all the accounts related to the card are closed.

7.14.9 The system should permit recording of nominations, settlements of death claims etc.

7.15 REMITTANCE SERVICES

7.15.1 Bank would extend electronic cash/fund remittance facilities to customers under this project. Bidder’s solution should have the capability to effect fund-transfer from one account to another account within the Bank and inter-bank. The solution should be able to send and receive funds electronically. These could be using NEFT, RTGS, ECS, inter-account transfer, etc. within the Bank or across the banks.

7.15.2 Necessary interfaces have to be created with bank’s Core Banking System, NEFT/RTGS/ECS etc.

7.15.3 Customer should be able to remit funds and receive funds using the front-end system with the agent.

7.15.4 The solution provided by the Bidder should confirm to RBI, Government and Banks guidelines.

7.16 OTHER PRODUCTS AND SERVICES

7.16.1 Bank would share the operational guidelines for other products and services that would be extended through this channel. The same shall be shared with the Successful bidder.

7.17 MANAGEMENT INFORMATION SYSTEM:

7.17.1 Bidder shall put in place a robust MIS system in order to monitor all the activities connected with the IDBI Bank Financial Inclusion Project.

7.17.2 Bidder shall assist the Bank in defining exception transactions and monitor all such exception transactions from a central location in the Bank.

7.17.3 It should also be possible to centrally monitor and obtain reports on cash movement, cash balances, cash payments etc. at each of the front-end functionaries. Bank should also be able to obtain various reports on customer wise, Scheme-wise etc. as and when required.

7.18 REVIEW AND MONITORING MECHANISM

7.18.1 Bank may, if it so desires, appoint a dedicated Nodal Officer for a cluster of villages to monitor the Business Correspondents exclusively. The Nodal Officer shall report to the concerned Branch/ RH. Head Office will be monitoring the overall performance from a central location. The solution shall


support various types of MIS information reports to enable monitoring and managing the effectiveness of the performance.

7.18.2 Bank will evaluate the Bidder on an ongoing basis and may take a suitable decision for continuation/ termination / expansion of contracted services based on the performance.

7.18.3 The project shall confirm to Bank’s policies and would be subject to Internal and External audits. The Bidder is required to extend all necessary co-operation to facilitate audit process.

7.19 INTERNAL AND EXTERNAL AUDIT

7.19.1 Bidder shall have adequate audit controls and track normal and exception transactions.

7.19.2 Bank will utilize the services of internal or external auditors for ensuring proper operations by Bidders.

7.19.3 Bank may also arrange for a random verification of enrollment/ payments, card-personalization, etc for better control.


8 TECHNICAL SPECIFICATIONS:

8.1 OVERVIEW

8.1.1 The proposed solution will support authentication of customers, secured communication, transaction processing, authentication of transactions through fingerprint matching, customer enrolment system, uploading/downloading of transactions/ customer enrolment data through online or offline mode, generation of printed acknowledgement for completed transactions, generation of Audit trail including failed transaction. The solution will provide for simple queries and various types of MIS report.

8.1.2 The technological details indicated in the RFP are suggestive. The architecture should meet industry standards and best practices that minimize costs and risks to the Bank.

8.1.3 Any alternate technologies based on open standards with equivalent/better security functionality and other features will also be considered for evaluation based on relative merits and their ability to meet the regulatory, legal and bank’s business & strategic requirements.

8.1.4 The Bidder should be in a position to implement a proven technology and should be able to roll out the systems at short notice.

8.1.5 The system should be scalable and interoperable and work with different types of handheld devices and Contact / Contactless smart cards provided by different Bidders.

8.1.6 The smartcard related technology used for Financial Inclusion shall confirm to IDRBT’s latest standards.

8.2 TECHNOLOGY ARCHITECTURE FOR THE SOLUTION

8.2.1 The IT hardware, software, application, operating systems, security and networking systems that support the requirements of the project shall be preferably based on Open Systems Architecture and support interoperability, portability, scalability and Internet/Intranet and extranet capabilities. The technologies and the solution should support bank’s strategy, services and operational capacities to improve productivity and performance and customer service.

8.2.2 The solution should comply with IT Act 2000, ISO 27001 security standards, architecture, guidelines & standards prescribed by Cert-In, RBI & IDRBT for SCOSTA, Internet Technologies, Financial Inclusion, Biometrics, Smartcard, Electronic-Commerce, etc

8.2.3 The most effective and reliable technology architecture will be identified by the Bank that will support the strategy for all India roll out. Bidders are requested to indicate details of their software application with innovative business model and the distinct advantages of their solution.

8.2.4 The Technology architecture should be compatible with interoperable Aadhar based online transactions. This architecture is detailed in the micro


ATM specifications laid down by IBA and UIDAI. The device deployed as part of the solution should also meet the standards specified in the micro ATM document: Hardware, Software, Security & Processes. The device should also include the magstripe card reader specified in the section 6.3 of the micro ATM Standards. The device should have the ability to process the magstripe debit card transactions with Aadhar authentication, when the solution is finalized by the bank in collaboration with its partners.

8.3 INTER-OPERABILITY

8.3.1 Bank would like to have an interoperable architecture to support the FIP as also UIDAI’s Aadhar based Banking transaction.

8.3.2 Bidder shall build suitable interfaces to service smartcard issued by other service providers where the smartcard and its architecture confirms to IDRBT’s guidelines.

8.3.3 Bidder shall build necessary interfaces and extend banking/financial services as per bank’s policy.

8.4 DATA BACKUP & CONTINGENCY PLANNING

8.4.1 Bidder will be responsible for data protection, complete data backup and other data safeguards including disaster recovery in respect of the IDBI Bank Financial Inclusion solution.

8.4.2 It will be the responsibility of the Bidder to retain all records for future reference to meet internal, legal and regulatory requirements.

8.4.3 The data to be retained includes information compiled/processed/ stored on account of the transactions, account information, balances, charges and the information captured relating to the customers.

8.4.4 Data Backups must be tested periodically for restoration.

8.4.5 Bidder will have system in place to handle disruptions in service to the customer and ensure quick remedial action.

8.4.6 Bank would stipulate the archival policy for all critical data, programs, software, applications etc.

8.4.7 Bidder will comply with the bank’s policy on data-backups, disaster recovery and business continuity requirements.

8.4.8 Bidder shall have a robust Disaster Recovery and Business Continuity Management.

8.5 TECHNOLOGY CONTROLS

8.5.1 The operations and technology supporting this facility shall at all times confirm to regulatory and legal provisions and the requirements of the Bank.

8.5.2 The Bidder should provide technological solution with a highly reliable and scalable architecture that confirms to international standards and best practices. ISO 19794 for Biometric, ISO 7816/ISO 14443 for Smart Card, ISO 8583 for transaction interface with backend systems should be adopted.


8.5.3 Security of the individual’s identity and transaction data must be maintained while the data is in use, in transit and in store, using at least 3DES or higher encryption standards.

8.5.4 Raw Finger print image should be stored without compression and confirm to RBI guidelines.

8.5.5 Fraud prevention technologies should be implemented for detecting multiple enrollments, for de-duplication of finger print information, replay of transactions etc.

8.5.6 Delivery of other government and financial services (like utility payments, micro insurance etc.) should be overlaid on this model to capitalize on technology investments.

8.5.7 Enrollment process must be scalable to handle huge numbers. Data storage requirements should be adequately managed.

8.5.8 Security audit should be carried out for the technology, process and people through a competent and mutually agreed third party.

8.5.9 Bidder should ensure that end-to-end solution is ISO 27001 certified and the certification is maintained throughout the tenure of the engagement.

8.5.10 Bidder shall provide technologies with highly reliable functionalities to support encryption on the smart card, PoS terminal, transmission software, intermediary devices and servers and support secure communications between various devices/components.

8.5.11 Authentication mechanisms should reliably verify individuals, devices and other systems interacting with each other and generate audit trails to support accountability and non-repudiation requirements of the Bank.

8.5.12 Strong authorization mechanisms should be provided to enforce principles of least privileges, restricting access, limiting amount of money that can be transacted etc. as required by the Bank. Integrity of all transactions should be secured from end-to-end.

8.5.13 The solution supplied by the Bidder should provide timely tracking and reporting of events / violations to bank’s policies.

8.5.14 Systems should be available to support uninterrupted services to the customers duly meeting the contractual obligations of the Bank towards third-parties and customers.

8.6 BASIC FUNCTIONS OF THE APPLICATION

The application software must support a minimum of the following basic functions.

8.6.1 Management of Account life-cycle for savings/term/recurring deposit schemes, demand/term loan schemes, cash credit/ overdraft schemes.

8.6.2 Cash deposits, cash receipts, cash withdrawals and cash payments to service various deposit, credit, remittances, utility payments, insurance schemes offered to customers under this project.


8.6.3 Voice guidance in local language should be provided for transactions to enable the Customers to follow the transactions.

8.6.4 Transfer transaction between two cards, between two accounts, between customer account and office account, between two office accounts, provision to collect commission, fees, remittances, charges etc.

8.6.5 Uploading / Downloading various transactions from one tier to the other within the overall system covering Online and Offline transactions and maintain data integrity.

8.6.6 Pension/ Wages/ Other disbursements through centralized batch posting to the credit of various accounts of the customers. Similar provision for posting debits to various accounts.

8.6.7 Batch-balancing, Reconciliation and reliable updation of credits and debits transactions through centralized batch posting.

8.6.8 A report generation module for generation of various MIS reports

8.6.9 Highly parameterized enquiry module for online query of data yielding standard or adhoc formats and help-line related activities.

8.6.10 Dormant Flagging for Inactive Accounts.

8.6.11 Account closure module

8.6.12 Asset Classification for loans and advances

8.6.13 Interest calculation and posting for deposits / loan accounts etc. as per bank’s stipulations

8.6.14 Calculation, application and posting of commission/fees etc for various services / facilities offered to customers based on parameters.

8.6.15 Calculation and posting of commission/ fees etc. payable to Bidder/ third-parties and claims from Government/Bidder/third-parties.

8.6.16 Generation of Statements, books of accounts, balancing of books, reconciliation, Balance-sheet, receivables/payables, reports for submission to Auditors, RBI, Government etc.

8.6.17 Record and maintain detailed audit trails of all types of transactions (financial or non-financial) duly preserving pre and post images of changes made to accounts, parameter files, etc.

8.6.18 Generation of Control Reports for monitoring and control including reports on the Cash entitlement, cash drawn, cash paid, cash receipts, cash on hand at every service delivery point.

8.6.19 Any other specifications required by the Bank from time to time.

8.7 SMART CARD SPECIFICATIONS

8.7.1 The Smartcard must confirm to the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion.

8.7.2 Should confirm to ISO 14443/ ISO 7816 standards for contact less/ Contact Smart cards and support read and write operations.


8.7.3 The card should be of best quality PVC/polycarbonate material. Should be durable and should withstand flexing/abrasion/ static electricity/humidity/magnetic field.

8.7.4 Should be of standard dimension

8.7.5 Card operating system shall be compliant with SCOSTA-CL standard of Government of India

8.7.6 Key Length Supported (1024 to 2048)

8.7.7 Symmetric Key Support (DES/ TripleDES Algorithm)

8.7.8 Should have a minimum of 32 K EEPROM memory for customers and of 64 K EEPROM for Agents rendering banking/financial services.

8.7.9 Card will have the photo of the customer as per design approved by Bank.

8.7.10 Application area will contain personal information, Fingerprint Templates corresponding to a minimum of 6 fingers & maximum of 10 fingers, secure storage of information regarding multi accounts.

8.7.11 Should provide for 10 accounts.

8.7.12 The data relating to each account will have corresponding Account No., Opening balance, details of the last 10 transactions and Closing balance. Bank may require additional information to be stored on the Card.

8.7.13 The personal information will have name, date of birth, date of issue, validity, residential address, instruction to return the card if found lost, etc. printed on it.

8.7.14 Provision for Unique number for card serial numbers.

8.7.15 Should guarantee card worklife of at least 5 years.

8.7.16 The card should allow the reader to compare the fingerprint template stored on the card and the live finger print of the card holder read by the fingerprint reader.

8.7.17 Should specify the breakup of the space allocated in the smart card for various requirements like User Certif icates, Smart Card Operating system, Applications provided by the smart card bidder, Customized application and future applications.

8.8 BIOMETRIC/FINGER PRINT IMAGE ACQUISITION

8.8.1 The minimum requirements for image acquisition shall confirm to RBI guidelines and currently should be the Setting Level 31 as defined in the ISO/IEC 19794-4 and is as under:

Setting Level

Scan resolution pixels/ centimeter (ppcm)

Scan resolution pixels/Inch (ppi)

Pixel Depth(bits)

Dynamic range (grey levels)

Certification


31 197 500 8 200 EFTS/F

8.8.2 The fingerprint image acquisition and iris scan shall confirm to requirements and certifications proposed by IDRBT or UIDAI. Bidder would be required to meet the said specifications as and when timelines set by UIDAI or IDRBT.

8.8.3 Minutia record format shall confirm to ISO/IEC 19794-2 standard.

8.8.4 Minimum of 6 fingers & maximum of 10 fingers image data shall be captured and stored on server.

8.8.5 The images are preferably stored in uncompressed form as per RBI guidelines.

8.8.6 Solution should be able to comply with IDRBT’s approved compression algorithms - WSQ or JPEG2000.

8.8.7 The biometric specifications should meet the standards set by UIDAI, which are detailed in section 6.2 of the micro ATM specifications.

8.9 MINUTIAE

8.9.1 The quality of finger-print and minutiae meets interoperability requirements and confirms to the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion.

8.9.2 Minimum number of minutiae for enrollment would be 30-35 and for verification 25-30. The same may be relaxed to 16 for enrollment and 12 for verification based on the strength of the function. Recommended maximum number of minutiae for enrollment and verification is 60.

8.9.3 Maximum number of minutiae to be sent to the card may depend on transmission time, memory resources, execution time and security aspects. Bidder shall indicate the minimum number of minutiae recommended for enrollment and the achievable maximum.

8.9.4 The minutiae should be compatible with third-party Bidder’s algorithms. Bidder may indicate the list of compatible algorithms (with version), make/models of scanners and authenticity of compatibility (certification by reliable organisation, etc)

8.10 INTEGRATION WITH UID SCHEME

8.10.1 System shall have provision to store the customers UID number on the card as well as the front-end device/ server’s database.

8.10.2 Once UID is implemented, the system should be able to authenticate the cardholder using UID database in conformance to Bank’s specifications. Bidder shall indicate their consent and preparedness for the same.

8.10.3 The Bidder should be capable of integrating with the UIDAI & NPCI specifications without any addition to the cost thereby facilitating interoperability.


8.10.4 The integration with UIDAI for authentication should follow the API’s published by UIDAI from time to time.

8.11 CARDHOLDER’S IDENTITY DATA

8.11.1 The Smartcard Data Architecture meets the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion

8.11.2 Static and dynamic data about cardholder residing on the smartcard shall at a minimum meet IDRBT’s standards

8.11.3 The details of static content include card number, customer name, customer’s mother’s name, gender, date of birth, preferred language of the customer, primary identification (code representing nature of identity proof submitted by the customer), card issue date and Unique ID (UID).

8.11.4 Variable data on the card shall be customer’s address and linked-card number.

8.11.5 The record structure and card architecture shall be compliant with specification of IDRBT.

8.12 HANDHELD DEVICES:

8.12.1 General Requirement:-

8.12.1.1 The device meets the latest version of Open Standards for Smartcard based Solutions for Financial Inclusion

8.12.1.2 The device may be a single integrated system or could be in maximum of 2/3 components.

8.12.1.3 All required devices should be freely (easily) available to carryout the activity on a large scale.

8.12.2 Handheld Device Specifications

8.12.2.1 Should confirm to ISO 14443/ ISO7816 and ISO 18092 standards for read and write operations.

8.12.2.2 Should have built-in PKI support

8.12.2.3 Multilingual support

8.12.2.4 Should have online connectivity possible, and also have ability to transfer data using online methods.

8.12.2.5 All communications with the handheld devices should be by secured modes.

8.12.2.6 Should be battery operated with several days in standby, and at least 8 hours of continuous operations

8.12.2.7 Fingerprint system should be able to match the live fingerprint against templates stored on the customer card

8.12.2.8 Application should be upgradeable in the field

8.12.2.9 Agent based rule definition


8.12.3 Capability of hand held device; the device should be capable of undertaking the following functions:-

8.12.3.1 Reading fingerprint of customer

8.12.3.2 Comparison of the above fingerprint with fingerprint template stored on the smart card

8.12.3.3 Validation of cards with respect to authorized hand held device

8.12.3.4 Authentication of the customer

8.12.3.5 Secure storage of transactions

8.12.3.6 Facility for online connectivity

8.12.3.7 Voice guidance for transactions

8.12.3.8 Uploading and/or downloading of transactions to/from Intermediate system through online connectivity as well as through online modes

8.12.3.9 Secure communication between handheld device and all other devices/systems

8.12.4 In case of any communication failure, it will ensure that no data is lost during transmission

8.12.5 Printing reports/ Mini statements, receipts with a printer Impact printer is preferred. In case it is a thermal printer, then the paper used must be of superior quality.

8.12.6 Maintenance of full traceability and audit trail of the transactions

8.12.7 Locking the device from further usage whenever the business agent failed to upload the day’s transactions to the intermediate server even at the End of Day or reached the permissible limit of transactions

8.12.8 The handheld device should be able to maintain a database of linked customer accounts, and to transfer/upload the transactions either through online connectivity or online modes. These downloaded transactions from the backend should be written subsequently in the respective smart cards during the next visit of the customer.

8.13 FINGERPRINT SCANNER

The Fingerprint Scanner to be deployed needs to have following minimum technical specifications –

8.13.1 Scanner device should be capable of capturing and transmitting either minutiae or raw image as required.

8.13.2 Each record shall pertain to a single subject and shall contain an image record (consisting of single view) for each of one or more fingers, multiple fingers (single image records).

8.13.3 Scanner device needs to generate clear distortion free images using the advanced optical methods. Protection from strong ambience lights should be provisioned for this.

8.13.3.1 Contact Area - 1x1 square inch.


8.13.3.2 Minimum Capture Size – 13 mm wide x 17 mm high

8.13.3.3 Pixel density of 500 ppi with ±5ppi.

8.13.3.4 Pixel Depth – 8 bits

8.13.3.5 Dynamic Range of Scanned image – minimum 200 grey levels prior to comparison.

8.13.4 Minimum requirement for image acquisition should be the Setting Level 31, as defined in the ISO/IEC 19794-4 and

8.13.5 Grayscale finger image data should be stored, recorded and transmitted in uncompressed – bit packed form.

8.13.6 Scanner Surface should be dust and humidity resistant, in the form that the dust and humidity levels should not be damaging the scanner surface.

8.13.7 Scanner device should be capable of sensing the Live-scan plain Finger impression. This would require the Scanner Device to have strong anti-spoofing features, whereby only live fingerprints will produce an image & also protect from use of residual images

8.13.8 Scanner device should use precise and fast processing algorithm to ensure efficiency and reliability.

8.13.9 Scanner device and algorithm used for developing minutiae shall be configured to address security requirements of the bank and protected from unauthorised changes

8.13.10 Scanner device must encrypt the finger minutiae with 3DES or equivalent strong encryption algorithm before transmitting it over the network for authentication.

8.13.11 Scanner Device should be ready to use with ease of integration and interoperability

8.13.12 The Scanner Device must confirm to ANSI-378 standard to meet the Data Interchange requirements set by the standard.

8.13.13 Scanner device must be resistance to impact and shocks.

8.13.14 Scanner Device must be immune to Electronic Discharge.

8.13.15 Scanner device should be protected from strong ambience light, temperature variations, humidity and similar environmental variables.

8.13.16 Scanner device should have temper resistant design, to avoid alterations to the physical device and/or connectivity modes with the various components to prevent relay or bypass attacks.

8.13.17 Scanner device must have broader range of applicability, especially for use in extreme conditions and climates.

8.13.18 Scanner device must be capable of generating audit logs and customizable reports of security events that should be reported to the central repository. Adequate security measures are desired to protect this data.

8.13.19 Bidder should provide Scanner Device ID and record it in general record header.


8.14 CENTRAL SMARTCARD MANAGEMENT SYSTEM

8.14.1 Card Management to track cards issued, through out the card’s lifecycle till removal of the system form the database.

8.14.2 Life Cycle Management - manage the entire life cycle of the smart card and its applications, giving Bank control of the cardholder e.g. Issuing, Blocking, Updating, Replacement and Re-issuance.

8.14.3 Standards Based System – should be compliant with industry standards and permit the Bank to select any card, any terminal and any card product of their choice.

8.14.4 Multi-Application Support - the system can support multiple applications on a single smart card. Bank should be able to choose which applications to be present on the card and create new products and services internally, as required.

8.14.5 Post-Issuance Management - Cards need not be destroyed or recalled when new applications are launched – instead it should be possible to upload and delete applications from existing cards in circulation remotely e.g. via POT devices every BOD.

8.14.6 Key Management System – Key Management System should be deployed centrally for the Bank and it should permit security framework of interoperability between bank terminals although the terminals are supplied by different Bidders. The process of generation, derivation, maintenance and revocation of keys needs to be provided.

8.15 INTERMEDIATE SYSTEM / FI SERVER

8.15.1 Services of an Intermediate System consisting of the related hardware, software and required technical support will be provided by the Bidder. Maintenance and Operation of the System will be done by the Bidder. The Intermediate software will have the capability of switching and connecting the front-end devices with the backend Banking Solution in a secure manner. It will also have following additional functionalit ies.

8.15.2 Only Authorized or registered devices can connect to the Intermediate System

8.15.3 Intermediate System will push software upgrades, if any, to the handheld device during every BOD and ensure that all the handheld devices are having the latest version of the software

8.15.4 Ensure that all the upload done from the various handheld devices/Laptops are properly accounted in the system with various status flags.

8.15.5 Ensure that all the download done reach the appropriate handheld device and the update is done in the corresponding smart card.

8.15.6 Secure communication between all devices/systems end-to-end.


8.16 INTERFACE WITH CORE-BANKING SYSTEM (FINACLE) OF THE BANK

8.16.1 The Accounts of customers covered under Financial Inclusion would reside on Bank’s Core Banking System. The features and business rules specified in the Core Banking system should be extended by the Bidder’s solution.

8.16.2 Provision for downloading and uploading transactions off-line and online should be available

8.16.3 The Bidder shall develop and provide interfaces for the Backend system to interact with Core Banking System (Finacle) of the Bank.

8.16.4 Audit trails should be stored for all transactions and should be accessible to the bank’s authorized personnel whenever needed. Audit trail should be able to track the transaction end-to-end.

8.17 CARD PERSONALIZATION:

8.17.1 Card-personalization system consisting of related hardware, software and support personnel will be provided by the Bidder. Maintenance and operation of the system will be done by the Bidder. This software will include following functionalities:

8.17.2 Although currently one card would be issued per account, there should be provision for linking multiple cards to single account, multiple accounts to single card and multiple accounts to multiple cards.

8.17.3 Photographs, Documents of proof of identity / residential address, entitlement to receive remittances under various schemes, application form, raw finger print images etc that are scanned at the time of enrollment or thereafter have to be securely stored. The physical copies of documents etc that have been collected from the customers should so be securely stored. All this data in physical and electronic form are property of the Bank and should not be used by the Bidder without bank’s express authorization.

8.17.4 Card personalization infrastructure should be located within the premises of the Bank. In case bank chooses to allow the Bidder to run these operations at Bidder’s premises, in such an event Bank would be given access to conduct audit of the systems and processes.


9 BIDDER’S RESPONSE AND OPENING OF BIDS

9.1 GENERAL TERMS OF BID SUBMISSION

9.1.1 The Bidder must use the entire information furnished in the RFP including scope, detailed requirements of architecture of application, hardware, functional and technical specifications, other annexure and other terms and conditions, bill of materials while submitting the response.

9.1.2 All responses should be in English language. All responses by the Bidders to this RFP document shall be binding on such Bidders for a period of 180 days from the date of opening the Technical Bid.

9.1.3 All responses including commercial and technical bids would be deemed to be irrevocable offers / proposals from the Bidders and may, if accepted by Bank, form part of the final contract between Bank and Bidder.

9.1.4 Bidders are advised to attach a letter from an authorized signatory attesting the veracity of the information provided in the response.

9.1.5 Any technical or commercial bid submitted cannot be withdrawn / modified after the closing date and time for submission of the bid offers unless specifically permitted by the Bank.

9.1.6 Each offer should specify only a single solution which is cost effective and meeting the tender specifications and it is the responsibility of the Bidder to decide the best of breed solution.

9.1.7 In the event the Bidder has not quoted for any mandatory or optional items as required by Bank and forming a part of the RFP document circulated to the Bidders and responded to by the Bidders, the same shall be deemed to be provided by the Bidder at no extra cost to Bank.

9.1.8 Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders and responded by the Bidders have been quoted for by the Bidders and there shall be no extra cost associated with the same other than the cost quoted by the Bidder.

9.1.9 In the event, Bank has not asked for the quotes for alternative prices and the Bidder furnishes the alternative quotes in the Bidder’s financial bids, the higher of the quotes shall be taken for evaluation purposes. However, payment by Bank shall be made for the lowest quote.

9.1.10 All out of pocket expenses, travelling, boarding and lodging expenses for the entire life of the contract should be a part of the financial bid submitted by the Bidder and no extra cost shall be payable by Bank. The Bidder cannot take the plea of omitting any charges or costs and later lodge a claim on Bank for the same.

9.1.11 The Bidder at no point of time can excuse themselves from any claims by Bank whatsoever for their deviations in confirming to the terms and conditions, payment schedules, timeframe for implementation etc. as mentioned in RFP documents.

9.1.12 By submitting a proposal, the Bidder agrees to promptly contract with Bank for any work awarded to the Bidder.


9.1.13 This RFP or clarifications or writings issued pursuant thereto shall not be construed as an obligation on the part of Bank to award a purchase contract for any services or combination of services.

9.1.14 Bank reserves the right to reject any or all bids in full without assigning any reason whatsoever.

9.1.15 The bidder has to adhere to the time schedule of activities mentioned in the RFP and no request to change the last date or extend period / time for submission shall be entertained by Bank. However, Bank reserves its right to extend the date/time for submission of the responses without assigning any reason by notifying in the Website / displayed on the Notice Board.

9.1.16 Any additional or different terms and conditions proposed by the Bidder would be rejected unless expressly assented to, in writing by Bank.

9.1.17 The offers containing erasers or alterations shall not be considered. There should be no hand-written material, corrections or alterations in the offer. Correct / proper technical information of the product being offered must be filled in.

9.1.18 Filling up of the information using terms such as ‘OK’, ‘Available’, ‘Accepted’ , ‘Noted’, ‘As per brochure’ etc. is not acceptable to Bank. The Bidder should provide detailed information wherever applicable.

9.1.19 The response to the bid should not carry any sections like ‘Clarifications’, ‘As orally told’, ‘to be discussed’, ‘interpretations’, ‘assumptions’ etc.

9.1.20 To assist in the scrutiny, evaluation and comparison of offers, Bank may, at its discretion, ask any of Bidders for clarifications to their offer.

9.1.21 Bank reserves the right to separate the scope of hardware supply from the total contract and procure itself from a suitable Bidder.

9.1.22 The Bidder shall submit a Demand Draft / Pay Order for Rs.10,000/- (Rupees Ten Thousand Only) towards cost of Bid (non-refundable).

9.1.23 The Bidder shall submit Bank Guarantee for Rs.10,00,000/- (Rupees Ten Lakhs Only) towards Bid Guarantee for 6 months issued by a Public Sector Bank.

9.2 PREPARATION OF BIDS

9.2.1 The bidder has to submit his response to the bid in English language only.

9.2.2 Technical Bid indicating the response to the technical and functional requirement specifications

9.2.3 Commercial Bid furnishing all the relevant information as required as per the Bill of Material

9.2.4 The bidder has to submit his response in hardcopy and softcopy in Microsoft Office document formats for Technical Bid and Commercial Bid.

9.2.5 The bidder has to keep the Technical and Commercial Bid in two separate sealed covers marked as ‘Technical Bid for Implementation of


Financial Inclusion Project in IDBI Bank’ and ‘Commercial Bid for Implementation of Financial Inclusion Project in IDBI Bank’.

9.2.6 The Bidder has to keep the Demand Draft for Rs.10,000/- (as mentioned in 9.1.22) and Bank Guarantee for Rs.10,00,000/- (as mentioned in 9.1.23) in a separate sealed cover titled “Cost of Bid and Bid Guarantee”. It should be placed conveniently so that it can be verified prior to opening of Technical Bids.

9.2.7 Under no circumstances, the Commercial details are to be kept under Technical portion of the bid. Any deviation in this regard shall make the bid invalid for further evaluation.

9.2.8 The Bidder is advised to submit one Master Envelope containing three separate envelopes as mentioned below:-

9.2.9 First sub envelope should have the hard copy and CD for Technical Bid. A masked copy of the entire Price Bid and Bill of Materials after masking the prices should accompany the Technical Proposal. It should be ensured that no pricing information is a part of the Technical Bid. This is required only to ensure that the Commercial Bids are submitted as per the required formats.

9.2.10 Second sub envelope should have the hard copy and CD for Commercial Bid.

9.3 CONTACT DETAILS FOR SUBMITTING THE PROPOSAL:

Primary Address:

IDBI Bank Ltd., 13th Floor, Financial Inclusion Department, IDBI Towers, WTC Complex, Cuffe Parade, Mumbai – 400 005 Alternate Address: IDBI Bank Ltd., 13th Floor, Financial Inclusion Department, IDBI Towers, WTC Complex, Cuffe Parade, Mumbai – 400 005

9.4 PROPOSAL FORMAT

9.4.1 The Bidder’s proposal should effectively communicate their solution and be presented in the specified formats for Bank to assess alternatives. The proposal should contain an Executive Summary.

9.4.2 The Bidder needs to provide an undertaking on the veracity of soft copy submitted with the Hard copy submitted in the format “Technical Bid Form IX”

9.4.3 The Executive Summary should provide an overview of the Bidder’s organization, Bidder’s products and services provided as part of the procurement. A brief description of the unique qualifications of the Bidder


should then be provided followed by a summary on capabilities and past experience in implementing such projects.

9.4.4 The proposal should explain in detail with regards to the consortium Bidders in case the offer is a consortium bid. A summary of the activities of each Bidder and the relevant expertise is to be enclosed as a part of the Technical.

9.4.5 All pages of the Bid including Brochures are to be numbered as Page – of ---- total pages. The numbering should be done separately for Technical and Commercial bid, but not section wise

9.4.6 The bidder needs to follow the Terms and conditions envisaged in the RFP without deviation in general and should submit an undertaking to the said effect as per the format in annexure “Technical Bid Form X”

9.4.7 All the bidders forming the consortium need to provide a confirmation of abiding by the Terms and conditions envisaged in this RFP and should provide an undertaking to the said effect individually as per format in annexure “Technical Bid Form XI”

9.5 TECHNICAL BID

9.5.1 Against each of the functional requirements, bidder’s response is required to be noted for each of the sections as described under specific sections.

9.5.2 The bidder must provide his response to technical requirements in MS Office Suite of Products form in a structured and neat form.

9.5.3 Under no circumstances, the bidder while giving their response should change the information furnished by Bank under Technical, Functional and other requirements in any of the columns.

9.5.4 The commercial bid should not contradict or deviate from the technical bid in any manner.

9.6 CLARIFICATIONS TO RFP AND PRE-BID MEETING

9.6.1 The Bidder should carefully examine and understand the specifications/conditions of the RFP and may seek clarifications, if required, for implementing the Financial Inclusion Project in total.

9.6.2 The Bidder in all such cases must seek clarification in writing in the same serial order of that of the RFP by mentioning the relevant page number and clause number in the RFP. All clarification/queries on the bid are to be sought in writing at least two days in advance to the pre-bid meeting. All communications are to be addressed as per the address given above.

9.6.3 Further bidder shall indicate the names of the participants for the pre-Bid meeting by e-mail to reach us at least 2 days prior to Pre-bid meeting. A maximum of two participants from each bidder will be permitted to participate/ attend the Pre-Bid Meeting.

9.6.4 Bank shall hold a Pre-Bid meeting to clarify all the queries raised by the bidders. No request for change in date, time and venue shall be entertained by


Bank and no individual consultations other than the pre-bid meeting shall be entertained.

9.6.5 No additional clarifications other than the clarifications asked for in advance shall be entertained.

9.6.6 The clarifications of Bank including the queries raised by bidders would be sent to the bidders by Fax/Post/Electronic Mail and this is binding on all bidders.

9.6.7 All the clarifications given by Bank shall become part and parcel of the RFP and bidders should give their responses duly taking into consideration the clarification given by the bank.

9.6.8 Bank may modify the RFP by issuing addenda for any reason at any time prior to the final date of submission of RFP. All modifications shall be notified on the website of the Bank and it shall be binding on them.

9.6.9 Bank reserves the right to alter the requirements specified in the RFP for any reason prior to the last date of submission of RFP. Bank also reserves the right to delete one or more items from the list of items specified duly notifying the changes on the Bank’s website.

9.7 COMMERCIAL BID

9.7.1 The commercial bid should be enclosed in a separate sealed envelope. Cost figures should be presented separately for each of the bill of materials mentioned as per Annexure Commercial Bid Form -II.

9.7.2 The Bidder to quote in Indian Rupees only and bids in currencies other than INR would not be considered.

9.7.3 The prices and other terms offered by Bidders must be in force for a period of 180 days from the date of opening of the commercial bid.

9.7.4 All costs should be inclusive of all taxes, duties, charges and levies of State or Central Governments, as applicable, at the date of signing the Agreement and subject to deduction of all statutory deductions applicable, if any. The benefits realized by Bidder due to lower rates of taxes, duties, charges and levies shall be passed on by Bidder to Bank.

9.7.5 Any additional expenses incurred by the Bidder due to increase in taxation, duties, charges and levies, the same shall be reimbursed to the Bidder on production of satisfactory proof.

9.7.6 The Bidder has to include all costs like Travel, Lodging & Boarding, Local Travel expenses, etc incurred during the implementation as a part of the Bill of Materials and Bank will not bear any additional costs on these.

9.7.7 The prices quoted by the Bidders shall include all costs such as Taxes, Excise, Custom Duties, VAT, Levies, Cess, Installation, Insurance, etc. that need to be incurred.

9.7.8 The prices quoted shall include transportation to the respective sites and insurance till completion of the acceptance process by the Bank. The prices should include the charges payable for carrying out any modification, changes / upgrades to the Financial Inclusion Project or other equipment or


software that is required to be made in order to comply with any statutory or regulatory requirements.

9.7.9 The Bidder is required to guarantee that exchange rate fluctuations, changes in import duty and other taxes, inflationary pressures over the contract period etc. shall not affect the Rupee value of the commercial bid, over the validity period of the bid.

9.7.10 The price bid should include all the costs for the industry wide changes to the solution or changes that may be required due to a change in law arising during the subsistence of the agreement and the Bidder should provide with the details of all such items considered in the RFP.

9.7.11 In case of any revision (upward or downward) in Government levies, taxes, VAT, cess, excise, custom duty etc. after the submission of the price bid and up to the date of invoice, the benefit or burden of the same shall be passed on or adjusted to Bank.

9.7.12 All local entry taxes or Octroi if applicable shall be reimbursed by Bank on production of relative payment receipts or documents.

9.7.13 For all the taxes, penalties, levies, cess or charge, other than entry tax or octroi, charged by the tax authorities of any State including any Local authorities like Corporation, Municipality, Mandal, Panchayat or any State Govt. or Statutory authority for any of the items or supplies made by the Bidder for any reason including the delay or failure or inability of the Bidder to make payments and paid by Bank, Bank has to be reimbursed by the Bidder for all such amounts on being informed with documentary evidence.

9.7.14 Terms of payment indicated in the RFP shall be final and binding on the Bidder and no alternate terms and conditions proposed shall be considered.

9.7.15 The bidder must also furnish separately the recurring / revenue expenditure.

9.7.16 As the Total cost of the Solution is required, the Bidder should include costs for Facility Management and Maintenance in the Bill of Materials.

9.7.17 Proposals should identify all costs for software and hardware based on a five years useful life. This includes implementation costs, such as installation, training, testing, conversion and ongoing costs like cost of upgrades, preventative maintenance and support.

9.7.18 It is expected that the Bidder shall provide a detailed price breakdown for the proposed system. Items that are not produced directly by the Bidder should be indicated as such. Prices shall be inclusive of all and any costs to be charged, such as cost of installation, training, maintenance, documentation, software updates / upgrades, supplies, tools, duties, taxes, and any other element that could be interpreted as the real cost of procurement and any on-going expenses due to the Bidder.

9.7.19 In case of licensing, proposal should indicate costs separately for:

9.7.19.1 Enterprise / Corporate / Universal license

9.7.19.2 Individual license, for each of the items/modules

9.7.19.3 Number of users (Slab wise)


9.7.19.4 Any other (Please specify)

9.7.19.5 Cost of Equipment

9.7.20 The bidder is required to prepare detailed Bill of Materials for implementation of the project and incorporate the same as per the format of Commercial Bid enclosed.

9.7.21 The Models that are proposed/ marked for withdrawal from the market and the models under quality testing should not be offered. Bank shall reserve right to ask for PROOF OF CONCEPT on working of the newly introduced Models in the market, if offered, on the agreed terms & conditions before considering for empanelment.

9.8 PERFORMANCE GUARANTEE

9.8.1 The Bidder should provide a performance guarantee in the form as provided by Bank equivalent to 10% of the contract value valid for a period of One Year and it has to be renewed every year at 10% of the respective year’s value.

9.8.2 In the event of non performance of obligation or failure to meet the terms of the tender, Bank shall be entitled to invoke the performance guarantee without notice or right of demur to the Bidder.

9.9 ORGANIZATION OF BID

9.9.1 The technical bid should be submitted in a sealed cover containing the following:-

9.9.1.1 Covering letter duly signed by the authorized signatory

9.9.1.2 Executive Summary

9.9.1.3 Table of contents

9.9.1.4 Letter with details of authorized signatories who can represent the bidders

9.9.1.5 Consortium details

9.9.1.6 Letter from consortium members

9.9.1.7 Bidders response to functional requirements

9.9.1.8 Bidders response to technical requirements

9.9.1.9 Technical Bill of Materials without any commercial details

9.9.1.10 All Formats required to be submitted duly filled in

9.9.1.11 Soft copy of the technical bid in formats supported by Microsoft Office suite of products

9.9.2 The commercial bid should be submitted in a sealed cover containing the following:-

9.9.2.1 Covering letter duly signed by the authorized signatory

9.9.2.2 Table of contents


9.9.2.3 Bill of Material along with the costs

9.9.2.4 Soft copy of the commercial bid in formats supported by Microsoft Office suite of products as per the format

9.10 OPENING OF THE BIDS

9.10.1 Opening of technical bids: The technical bid shall be opened in the presence of bidders’ representatives at 13th Floor, Financial Inclusion Department, IDBI Towers, WTC Complex, Cuffe Parade, Mumbai.The bidders’ representatives should present themselves at the above mentioned venue along with the authorization letter.

9.10.2 No further notice shall be issued to the bidders with regard to the opening of the bids. For any reasons, if Bank does not function on the date of scheduled opening, the bids shall be opened on the next working day at the same time at the same venue.

9.10.3 Bank reserves its right to change the date and time for opening the technical bid duly publishing the information on the bank’s website.

9.10.4 All the authorized representatives of the bidders present at the time of opening should sign in a register evidencing their attendance and also on the covers of the bids

9.11 EXAMINATION OF THE BIDS

9.11.1 Bank shall do a preliminary examination of all the bids so as to ensure that they are complete in all respects and all documents have been properly signed.

9.11.2 Bank shall scrutinize the technical offers to determine whether they are complete, whether any errors have been made in the offer, whether required technical documentation has been enclosed, whether the documents have been properly signed etc. However Bank may at its discretion waive any minor non conformity or minor deviation in any offer. This is binding on all Bidders and Bank decision in the matter shall be final.

9.11.3 Bank may at its discretion call for clarifications from all / any of the Bidders and bank reserves its right to disqualify the Bidder whose clarification is found not suitable to the proposed project.

9.11.4 Bank shall also verify whether the bidder has responded in full to the RFP or not.

9.12 EVALUATION METHODOLOGY

9.12.1 Bank will prepare a list of empanelled Bidders based on evaluation by a Committee of the Bank. The short-listing will be based on various parameters such as compliance with pre-qualification criteria as per terms of the tender documents, functional fit of the solution to the


requirements of the Bank, responses, past experience, site-visits (if deemed necessary), referrals, presentations, technology, etc in addition to technical compliance of the solution offered by the bidder vis-à-vis the technical specifications given in the technical bid forms.

9.12.2 Prior to detailed evaluation Bank will determine the substantial responsiveness of each Bid to the Bidding Document. Substantial responsiveness means that bid confirms to all terms and conditions of the Pre-Qualification Criteria and Bidding Document without any material deviations.

9.12.3 The Bank may call for any clarifications/ additional particulars required, if any, on the technical bids submitted by the bidder. The bidder has to submit the clarifications/ additional particulars in writing within the specified date and time. The bidder’s offer may be disqualified, if the clarifications/ additional particulars sought are not submitted within the specified date and time.

9.12.4 Bank reserves right to call for a presentation on the features etc., from the short listed Bidders based on the technical bids submitted to make an evaluation. The commercial bids of the technically empanelled bidders only will be considered for commercial bid evaluation.

9.12.5 Bank reserves the right to evaluate the bids on technical and functional parameters including possible visit to inspect live sites of the Bidder and witness demos of the system and verify functionalities, response times, etc.

9.12.6 Technical evaluation will take into consideration the capability of the bidder to implement the proposed solution.

9.12.7 Only those bidders whose Technical bids have been found substantially responsive would be intimated by the Bank about their responsiveness and about the revised/updated Technical & Functional Specification (if any). In case of normalization and/or revision, they would also be advised to submit fresh “Price Bid” which should either be equal to or less than the prices quoted in the Original Price Bid where there is no upward revision of specifications.

9.12.8 Bill of Materials (masked price schedule) submitted along with Technical Bid will be first evaluated and if the Bank, during the evaluation, deems it fit, may request the bidder to revise the bill of materials submitted at the same price originally quoted in the pricing schedule. If the Bidder does not agree to revise the same within 5 days from the date of notification to revise, the price bid submitted will be considered non-responsive and accordingly rejected.

9.12.9 The Bank may use the services of external consultants for bid evaluation, if required.


9.12.10 The Bank will evaluate and compare the Price Bids, of all the technically short-listed Bidders.

9.12.11 L1 will be decided on the basis of sum total of the price quoted in the Price Schedule

9.12.12 Bank reserves right to normalize the commercial bids based on total cost of ownership. Normalization of the Commercial Bids will be considered to bring all the technically short listed Bidders at par for computing total cost of ownership, if required. The procedure will be declared at the time of commercial bid opening.

9.12.13 Evaluation criteria, evaluation of the responses to the RFP and subsequent selection of the successful bidder will be entirely at Bank’s discretion. Its decision shall be final and no correspondence about the decision shall be entertained.

9.12.14 Bidders Presentations/Site visits / Product Demonstration

9.12.15 Bidders are required to prepare for making necessary presentations as a part of the final evaluation in accordance with the responses given for the identified requirements any time after the last date for submission of bids.

9.12.16 Bidders are further required to be prepared to demonstrate the proposed solution by arranging for a product walk-through at their own installations/principals/R&D labs duly meeting the specific requirements / issues raised by Bank. Bank may at its discretion as a part of the evaluation of the technical bid may request either all bidders or any of them to arrange for this demonstration of their product more than once if felt necessary before opening commercial bid.

9.12.17 All expenses incurred in connection with the above shall be borne by the bidder. However, Bank shall bear the travelling, boarding and lodging expenses related to its own personnel and Consultants.

9.12.18 Setting of evaluation criteria for product demonstrations shall be entirely at the discretion of Bank. The decision of Bank in this regard shall be final and in this regard, no correspondence shall be entertained.

9.12.19 Bidders should arrange for visits to the reference sites wherein the product is successfully implemented by them. The bidder shall take necessary permission from the site owner and demonstrate the features and performance to Bank at their own cost. Bank prefers the Bidder to provide details of any two organizations as Reference Sites with the details of contacts at the respective banks. Bank would preferably want to have an onsite reference visit or a Telephonic conversation with the concerned.


9.13 OPENING OF COMMERCIAL BID AND EVALUATION

9.13.1 Commercial bid shall be opened for the qualified bidders who are short listed after technical evaluation. The date, time and venue of opening the commercial bids shall be informed to the qualified bidders.

9.13.2 Commercial bids shall be opened in the presence of authorized representatives of the qualified bidders and the commercial values quoted by each bidder shall be read out. All the authorized representatives of the bidders should sign in a register so as to confirm their attendance.

9.13.3 Commercial bid valuation shall be considered as below in case of any kind of discrepancy

9.13.4 If there is a discrepancy between words and figures, the amount in words shall prevail

9.13.5 If there is a discrepancy between percentage and amount, the amount calculated as per the stipulated percentage basis shall prevail

9.13.6 If there is discrepancy between unit price and total price, the unit price shall prevail

9.13.7 If there is a discrepancy in the total, the correct total shall be arrived at by Bank

9.13.8 In case the bidder does not accept the correction of the errors as stated above, the bid shall be rejected.

9.14 AWARDING OF CONTRACT

9.14.1 The Bidder whose commercial bid is accepted will be referred to as selected Bidder and Bank will notify the name of the selected Bidder by display in the Notice board of Bank

9.14.2 The contract shall, be awarded and the order shall be placed on selected Bidder. Bank releases the order either in Full or in part or place more than one order towards the contract based on project plan

9.14.3 The selected bidder shall submit the acceptance of the order with in seven days from the date of receipt of the order. No conditional or qualified acceptance shall be permitted. The effective date for start of provisional contract with the Selected Bidder shall be the date of acceptance of the order by the bidder.

9.14.4 Bank reserves its right to consider at its sole discretion the late acceptance of the order by selected bidder

9.14.5 On failure of the selected bidder to accept the order with in stipulated time, Bank shall be at liberty to proceed with procurement from the other technically qualified Bidders with in the purview of the same RFP by calling for fresh commercial quotes either considering


existing commercial quotes or the initially selected bidder stands disqualified for further participation in the subject bid

9.14.6 Within 21 days from the date of acceptance of the order by the selected bidder, the bidder shall sign a stamped “Contract agreement” referred to as Contract in this RFP, with Bank, at the time, place and in the format prescribed by Bank. All stamp duty charges applicable on the agreement shall be borne by the selected bidder

9.14.7 Within seven days after the execution of the Contract agreement, the selected bidder must submit a performance guarantee, as per the format provided by the Bank, equivalent to 10% of the value of the contract price valid till completion of the project and warranty period

9.14.8 Bank at its discretion may cancel the order placed on the selected bidder without giving any notice in the event of bidder’s failure to submit the Bank guarantee and / or performance guarantee with in stipulated period from the date of execution of the contract

9.14.9 The selected bidder shall be responsible for extending the validity date and claim period of all Bank guarantees as and when it is due on account of incompletion of the Project and warranty period. Bank shall invoke the Bank guarantee and / or performance guarantee before expiry of the validity, in case the work is not completed and the guarantee is not extended accordingly. Bank shall notify the selected bidder in writing before invoking the guarantee.

9.14.10 The performance guarantee will be discharged by Bank and returned to the selected bidder in Ninety days after the selected bidder‘s performance obligations under the contract are completed without any default and accepted by Bank.


10 TERMS AND CONDITIONS

10.1 TERMS AND CONDITIONS OF THE PROPOSAL

10.1.1 Bank invites the Bidder’s attention to the following terms and conditions which underline this RFP and which provide a statement of understanding between the interested parties.

10.1.2 Bank reserves the right to accept or reject any and all proposals, to revise the RFP, to request one or more re-submissions or clarifications from one or more Bidders, or to cancel the process in part or whole. No Bidder is obligated to respond to or to continue to respond to the RFP. Additionally, Bank reserves the right to alter the specifications, in part or whole, during the RFP process, and without re-issuing the RFP. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in the RFP and subsequent presentations and contract negotiation processes.

10.1.3 The Bank may revise any part of the RFP, by providing an addendum on Bank’s website till the award of the contract. The Bank reserves the right to issue revisions to this RFP at any time before the award date

10.1.4 Due to the nature of the evaluation process, and approval and procurement activities that may occur, proposals must be valid for a minimum of 180 days from the date of proposal. Responses must clearly state the length of the bid and its explicit expiration date.

10.1.5 Responses submitted by a Bidder to this RFP represent a firm offer to contract on the terms and conditions described in the Bidder’s response. The proposal must be signed by an official authorized to commit the bidder to the terms and conditions of the proposal. Bidder must clearly identify the full title and authorization of the designated official and provide a statement of bid commitment with the accompanying signature of the official.

10.1.6 The RFP and all supporting documentation/templates are the sole property of IDBI Bank and shall NOT be redistributed without the prior written consent of IDBI Bank. Violation of this would be a breach of trust and may, inter-alia cause the Bidder to be irrevocably disqualified. The aforementioned material must be returned to IDBI Bank when submitting the Bidder proposal, or upon request. In case the Bidder is not interested in responding to the RFP, the RFP documents and any annexures must be returned to IDBI Bank immediately.

10.1.7 The proposal and all supporting documentation submitted by the Bidder shall become the property of IDBI Bank.

10.1.8 By submitting a signed bid, the Bidder certifies that:


10.1.8.1 The Bidder has arrived at the prices in its bid without agreement with any other bidder of this RFP for the purpose of restricting competition.

10.1.8.2 The prices in the bid have not been disclosed and shall not be disclosed to any other bidder of this RFP.

10.1.8.3 No attempt by the Bidder to induce any other bidder to submit or not to submit a bid for restricting competition has occurred.

10.1.9 Each Bidder must indicate whether or not they have any actual or potential conflict of interest related to contracting services with IDBI Bank. In case such conflicts of interest do arise, the Bidder must indicate the manner is which such conflicts can be resolved.

10.1.10 IDBI Bank would enter into a contract with Primary Bidder who shall be responsible for delivery and overall implementation and provide a working solution of all Software, Hardware, human resources etc and shall be responsible to coordinate with other associated Bidders and submit both Technical and Commercial Proposals.

10.1.11 The Bank is not responsible for any assumptions or judgments made by the Bidders for arriving at any type of sizing or costing. The Bank at all times will benchmark the performance of the Bidder to the RFP documents circulated to the Bidders and the expected service levels as mentioned in these documents. In the event of any deviations from the requirements of these documents, the Bidder must make good the same at no extra costs to the Bank, in order to achieve the desired service levels as well as meeting the requirements of these documents. The Bank shall not be responsible for any assumptions made by the Bidder.

10.1.12 The Bidder represents and acknowledges to the Bank that it possesses necessary experience, expertise and ability to undertake and fulfill its obligations, under all phases involved in the performance of the provisions of this RFP. The Bidder represents that all software and hardware to be supplied in response to this RFP shall meet the proposed Bidder solution requirements. The Bidder shall be required to independently arrive at a solution, which is suitable for the Bank, after taking into consideration the effort estimated for implementation of the same. If any services, functions or responsibilities not specifically described in this RFP are inherent, necessary or customary part of the deliverables or services and are required for proper performance or provision of the deliverables or services in accordance with this RFP, they shall be deemed to be included within the scope of the deliverables or services, as if such services, functions or responsibilities were specifically required and described in this RFP and shall be provided by the Bidder at no additional cost to the Bank. The Bidder also acknowledge that the Bank relies on this statement of fact, therefore


neither accepting responsibility nor relieving the Bidder of responsibility for the performance of all provisions and terms and conditions of this RFP, the Bank expects the Bidder to fulfill all the terms and conditions of this RFP.

10.1.13 The Bank shall be under no obligation to accept the lowest or any other offer received in response to this tender notice and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever. The Bank reserves the right to make any changes in the terms and conditions of purchase. The Bank will not be obliged to meet and have discussions with any Bidder, and / or to listen to any representations. If there is some solutions/ services being offered by a bidder which is unique, the Bank reserves the right to award the contract to them irrespective of bids. Further, Bank reserves the right to appoint more than One service provider/ bidder.

10.1.14 The Bank reserves the right to alter the requirements specified in the tender. The Bank also reserves the right to delete one or more items from the list of items specified in the tender. The bank will publish on its Website about changes, if any.

10.1.15 If required by the Bank, Bidders should provide complete details of any subcontractor/s used for the purpose of this engagement. It is clarified that notwithstanding the use of sub contractors by the Bidder, the Bidder shall be solely responsible for performance of all obligations under the RFP irrespective of the failure or inability of the subcontractor chosen by the Bidder to perform its obligations. The Bidder shall also have the responsibility for payment of all dues and contributions, as applicable, towards statutory benefits for its employees and sub-contractors.

10.1.16 The Bidder is responsible for managing the activities of its personnel or the personnel of its subcontractors/franchisees and will be accountable for both. The Bidder shall be vicariously liable for any acts, deeds or things done by their employees, agents, contractors, subcontractors etc. which is outside the scope of power vested or instructions issued by the Bank. Bidder shall be the principal employer of the employees, agents, contractors, subcontractors etc. engaged by Bidder and shall be vicariously liable for all the acts, deeds or things, whether the same is within the scope of power or outside the scope of power, vested under the purchase contract to be issued for this tender. No right of any employment shall accrue or arise, by virtue of engagement of employees, agents, contractors, subcontractors etc. by the Bidder, for any assignment under the purchase contract to be issued for this tender. All remuneration, claims, wages, dues etc. of such employees, agents, contractors, subcontractors etc. of Bidder shall be paid by Bidder alone and the Bank shall not have any direct or indirect


liability or obligation, to pay any charges, claims or wages of any of Bidder's employee, agents, contractors, and subcontractors. The Bidder shall hold the Bank, its successors, Assignees and Administrators fully indemnified and harmless against loss or liability, claims actions or proceedings, if any, that may arise from whatsoever nature caused to the Bank through the action of its employees, agents, contractors, subcontractors etc. However, the Bidder would be given an opportunity to be heard by the Bank prior to making of a decision in respect of such loss or damage.

10.1.17 The Bank shall inform the Bidder all breaches and claims of indemnification and shall grant the Bidder sole authority to defend, manage, negotiate or settle such claims; and make available all reasonable assistance in defending the claims (at the expense of the Bidder). The written demand by the Bank as to the loss / damages mentioned above shall be final, conclusive and binding on the Bidder and Bidder shall be liable to pay on demand the actual amount of such loss / damages caused to the Bank.

10.2 RIGHT TO ALTER QUANTITIES

10.2.1 The Bank reserves the right to alter the requirements specified in the tenders. The bank also reserves the right to delete one or more items from the list of items specified in the tender.

10.3 INTELLECTUAL PROPERTY RIGHTS

10.3.1 Bidder warrants that the Inputs provided shall not infringe upon any third party intellectual property rights, including copyrights, patents and other intellectual property rights of any nature whatsoever. Bidder warrants that the Deliverables shall not infringe upon any third party intellectual property rights, including copyrights, patents and other intellectual property rights of any nature whatsoever. The Bidder should ensure that the Hardware, Application software, operating systems supplied to Bank shall not infringe the third party intellectual property rights, if any. The Bidder has to ensure that third party rights are not infringed even in case of equipment / software supplied on behalf of consortium as Bidder

10.3.2 In the event that the Deliverables become the subject of a claim of violation or infringement of a third party's intellectual property rights, Bidder shall, at its choice and expense: (a) procure for Bank the right to continue to use such Deliverables; (b) replace or modify such Deliverables to make them non-infringing, provided that the same function is performed by the replacement or modified Deliverables as the infringing Deliverables; or (c) if the rights to use cannot be procured or the Deliverables cannot be replaced or modified, accept the return of the Deliverables and reimburse bank for any amounts paid to Bidder for such


Deliverables, along with the replacement costs incurred by Bank for procuring an equivalent equipment in addition to the penalties levied by Bank . However Bank shall not bear any kind of expense, charge, fees or any kind of costs in this regard. Notwithstanding the remedies contained herein, the Bidder shall be responsible for payment of penalties in case service levels are not met because of inability of the bank to use the proposed solution

10.3.3 The indemnification obligations stated in this clause apply only in the event that the Indemnified Party provides the Indemnifying Party prompt written notice of such claims; grants the Indemnifying Party sole authority to defend, manage, negotiate or settle such claims; and makes available all reasonable assistance in defending the claims (at the expense of the Indemnifying Party). Notwithstanding the foregoing, neither party is authorized to agree to any settlement or compromise or the like which would require that the Indemnified Party make any payment or bear any other substantive obligation without the prior written consent of the Indemnified Party. The indemnification obligations stated in this clause reflect the entire liability of the parties for the matters addressed thereby.

10.3.4 Bidder acknowledges that business logics, work flows, delegation and decision making processes of Bank are of business sensitive nature and hence shall not be referred to other clients, agents or distributors of the software

10.3.5 The Bidder shall ensure that the software provided meets all the technical and functional requirements as envisaged in the scope and annexure of the RFP. The Bidder is required to customize the software as per bank requirement either at Bank’s site or at off site.

10.3.6 The Bidder shall install the equipment and commission the software for customization and user acceptance test at the Bidder’s own cost as per the accepted time schedules. The Bidder is liable for penalties levied by Bank for any deviation in this regard. The Bidder shall provide for all tools, testing instruments, drivers, consumables required to install, customize, and test the software without any further charge, expense and cost to Bank

10.3.7 The Bidder shall be responsible for delivery, installation, implementation and roll out of all the solutions required as per the RFP with in the accepted time schedule

10.3.8 The project shall be deemed as incomplete in case the desired objectives of the Financial Inclusion project as mentioned in the scope of the project are not met and in case the system is unable to facilitate the Financial Inclusion processes duly supported by various requirements as envisaged in the RFP.


10.4 REPRESENTATIONS AND WARRANTIES

10.4.1 The Bidder warrants that they have obtained all necessary corporate approvals to enter into an Agreement and that no consent, approval, or withholding of objection is required from any governmental authority with respect to the entering into or the performance of this project. The bidder further warrants that they are under no obligation or restriction, nor shall they assume any such obligation or restriction, that would in any way interfere or conflict with or that would present a conflict of interest concerning, any obligations under this project.

10.4.2 Bidder warrants that it shall perform the Services in a professional and workmanlike manner and materially in accordance with the applicable specifications in the RFP as per Industry Standards.

10.4.3 The Bidder represents that it is duly incorporated, validly existing and in good standing under as per the laws of the state in which such Party is incorporated.

10.4.4 The Bidder represents that it has the corporate power and authority to enter into Agreements and perform its obligations thereunder. The execution, delivery and performance of terms and conditions under Agreements by such Party and the performance of its obligations thereunder are duly authorized and approved by all necessary action and no other action on the part of such Party is necessary to authorize the execution, delivery and performance under an Agreement.

10.4.5 The Bidder represents that the submission of responses to the RFP execution, delivery and performance under an Agreement entered in case the Bidder is selected.

10.4.6 The Bidder will not violate or contravene any provision of its documents of incorporation;

10.4.7 The Bidder will not violate or contravene any law, statute, rule, regulation, licensing requirement, order, writ, injunction or decree of any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority by which it is bound or by which any of its properties or assets are bound;

10.4.8 Except to the extent that the same have been duly and properly completed or obtained, will not require any filing with, or permit, consent or approval of or license from, or the giving of any notice to, any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority, joint venture party, or any other entity or person whatsoever;

10.4.9 To the best of its knowledge, after reasonable investigation, no representation or warranty by such Party in this Agreement, and no document furnished or to be furnished to the other Party to this


Agreement, or in connection herewith or with the transactions contemplated hereby, contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein, in light of the circumstances under which made, not misleading. There have been no events or transactions, or facts or information which has come to, or upon reasonable diligence, should have come to the attention of such Party and which have not been disclosed herein or in a schedule hereto, having a direct impact on the transactions contemplated hereunder.

10.5 COMPLIANCE WITH LAWS

10.5.1 The Bidder shall undertake to observe, adhere to, abide by, comply with and notify Bank about all laws in force or as are made applicable in future, pertaining to or applicable to them, their business, their employees or their obligations towards them and all purposes of this tender and shall indemnify, keep indemnified, hold harmless, defend and protect Bank and its employees/officers/staff/personnel/representatives/agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to confirm or comply with the above and all other statutory obligations arising there from.

10.5.2 The Bidder shall promptly and timely obtain all such consents, permissions, approvals, licenses, etc, as may be necessary or required for any of the purposes of this project or for the conduct of their own business under any applicable Law, Government Regulation/Guidelines and shall keep the same valid and in force during the term of the project, and in the event of any failure or omission to do so, shall indemnify, keep indemnified, hold harmless, defend, protect and fully compensate Bank and its employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to confirm or comply with the above and all other statutory obligations arising there from and Bank shall give notice of any such claim or demand of liability within reasonable time to the Bidder.

10.5.3 The Bidder agrees that the Bidder shall not be entitled to assign / sub lease any or all of its rights and or obligations under this tender and subsequent Agreement to any entity including Bidder’s affiliate without the prior written consent of the Bank

10.5.4 In case Bank undergoes a merger, amalgamation, takeover, consolidation, reconstruction, change of ownership, etc., this RFP shall be considered to be assigned to the new entity and such an act shall not affect the rights and duties of the Bidder under this RFP.


10.6 CANCELLATION OF THE ORDER

10.6.1 Bank reserves its right to cancel the order in the event of one or more of the following situations, that are not occasioned due to reasons solely and directly attributable to the Bank alone.

10.6.2 Delay in customization / implementation / installation beyond the specified period that is agreed in the contract that shall be signed with the successful Bidder; and

10.6.3 Serious discrepancy in the quality of service / hardware / software expected during the implementation, rollout and subsequent maintenance process.

10.7 INDEMNITY

10.7.1 The Bidder hereby indemnifies Bank and shall always keep indemnified and hold Bank and its employees, personnel, officers, directors, (hereinafter collectively referred to as “Personnel”) harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including attorneys' fees) relating to, resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against Bank as a result of:

10.7.2 Bank’s authorized / bonafide use of the Deliverables and /or the Services provided by Bidder under this RFP;

10.7.3 and/or an act or omission of the Bidder, employees, agents, sub contractors in the performance of the obligations of the Bidder under this RFP;

10.7.4 and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP;

10.7.5 and/or claims made by employees or subcontractors or subcontractors’ employees, who are deployed by the Bidder, against Bank

10.7.6 and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP;

10.7.7 and/or any or all Deliverables or Services infringing any patent, trademarks, copyrights or such other Intellectual Property Rights;

10.7.8 and/or breach of confidentiality obligations of the Bidder contained in this RFP;

10.7.9 and/or willful negligence or gross misconduct solely attributable to the Bidder or its employees or sub-contractors.


10.7.10 The Bidder shall at its own cost and expenses defend or settle any claim against Bank that the Deliverables and Services delivered or provided under this RFP infringe a patent, utility model, industrial design, copyright, trade secret, mask work or trade mark in the country where the Deliverables and Services are used, sold or received, provided Bank:

10.7.11 notifies the Bidder in writing; and

10.7.12 cooperates with the Bidder in the defence and settlement of the claims.

10.8 INSPECTION OF RECORDS

10.8.1 All Bidder records with respect to any matters covered by this tender shall be made available to Bank or its designees at any time during normal business hours, as often as Bank deems necessary, to audit, examine, and make excerpts or transcripts of all relevant data. Said records are subject to examination. Bank’s auditors would execute confidentiality agreement with the Bidder, provided that the auditors would be permitted to submit their findings to Bank, which would be used by Bank. The cost of the audit shall be borne by Bank. The scope of such audit would be limited to Service Levels being covered under the contract, and financial information would be excluded from such inspection, which shall be subject to the requirements of statutory and regulatory authorities.

10.9 CORRUPT AND FRAUDULENT PRACTICES

10.9.1 As per Central Vigilance Commission (CVC) directives, it is required that Bidders / Suppliers / Contractors observe the highest standard of ethics during the procurement and execution of such contracts in pursuance of this policy:

10.9.2 "Corrupt Practice" means the offering, giving, receiving or soliciting of anything of values to influence the action of an official in the procurement process or in contract execution AND

10.9.3 "Fraudulent Practice" means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Bank and includes collusive practice among bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free and open competition.

10.9.4 The Bank reserves the right to reject a proposal for award if it determines that the bidder recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question.


10.9.5 The Bank reserves the right to declare a firm ineligible, either indefinitely or for a stated period of time, to be awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent practices in competing for or in executing the contract.

10.10 PUBLICITY

10.10.1 Bidder is prohibited in using the name of Bank in any publicity material without the specific written permission of the Bank

10.11 CONFIDENTIALITY AND NON-DISCLOSURE

10.11.1 The Bidder agrees to receive in confidence all Confidential Information and agrees not to reveal the same to any other person under any circumstances, except to the extent provided for in this Agreement. The Recipient shall also ensure that the Confidential Information is not used for any of its business or other purposes or such purposes of any other person

10.11.2 The bidder shall ensure that the Confidential Information is revealed only to such persons within their organizations as would be necessary to perform its obligations to the Bank. The parties shall be bound not to disclose under any circumstances any Confidential Information to any other person.

10.11.3 The bidder shall also procure from their respective employees, officers and agents to whom Confidential Information is revealed a similar obligation of Confidentiality in the form of a Non-Disclosure Agreement, which is reasonably acceptable to Bank. Such Non-Disclosure Agreements shall also be executed by all the Personnel. A breach by the respective employees of the Recipient of the terms of the Non-Disclosure Agreement shall be considered as a breach by such party of its obligations to the Discloser.

10.12 FORCE MAJEURE

10.12.1 Agreement to the extent said failures or delays are caused by causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, performance failures of parties outside the control of the Bidder (e.g., disruptions in power supply), governmental actions, provided that, force majeure shall apply only if the failure to perform could not be neither party shall be liable for any failure or delay in performance under this avoided by the exercise of due care by the party invoking this clause and such party does everything reasonably possible to resume its performance.

10.12.2 A party affected by an event of force majeure shall give the other party written notice, with full details as soon as possible and in any event not later than three (3) calendar days of the occurrence of the


cause relied upon. If force majeure applies, dates by which performance obligations are scheduled to be met shall be extended for a period of time equal to the time lost due to any delay so caused.

10.13 ARBITRATION

10.13.1 Any controversy or claim arising out of or relating to this project and the services to be rendered by bidder under or pursuant to this project Agreement, the interpretation hereof, or its breach shall, if not resolved by mutual discussions between the parties, be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted at Mumbai in English language. The Arbitral Tribunal shall be composed of one Arbitrator to be appointed by each Party, and a third Umpire appointed by such Arbitrators. Each Party shall bear the costs, fees etc of the arbitrator nominated by them and shall equally bear the costs of the Umpire.

10.14 JURISDICTION

10.14.1 All disputes and controversies between Bank and Bidder shall be subject to the exclusive jurisdiction of the Courts in Mumbai and the parties agree to submit themselves to the jurisdiction of such court. This Project agreement shall be governed by the laws of India.

10.15 TERMINATION

10.15.1 Bank shall have the option to terminate the RFP in whole or part thereof by giving the Bidder at least 90 days notice in writing provided that bank agrees not to terminate this RFP during which period the Bidder shall complete the implementation of the project

10.15.2 Not withstanding any thing contained herein above, Bank shall be entitled to terminate this RFP if the;

10.15.3 Bidder breaches any of its obligations set forth in RFP and the said breach is not cured within 30 days after Bank given written notice

10.15.4 The Bidder fails to give a plan of action to cure the breach within the said 30 days

10.16 EFFECT OF TERMINATION

10.16.1 The Bidder agrees that it shall not be relieved of its obligations under the reverse transition mechanism notwithstanding the termination of the assignment.

10.16.2 Reverse Transition mechanism would typically include service and tasks that are required to be performed / rendered by the Bidder to the Bank or its designee to ensure smooth handover and transitioning of Bank's deliverables, maintenance and facility management.


10.16.3 Same terms (including payment terms) which were applicable during the term of the contract should be applicable for reverse transition services

Kumar Neel Lohit

General Manager-Financial Inclusion

Encl: (1) Technical Bid Form-I to X

(2) Commercial Bid Form-I to II

CONFIDENTIAL


10.17 TECHNICAL BID FORM FORM-I


BIDDERS PROFILE

Name of the Company:

Address of Registered Office / Head Office:

Phone Number (with STD Code)

Fax Number

E-mail id

Constitution (Public Ltd Co., / Pvt Ltd Co./ Partnership/ Proprietory Concern etc)

Date of Establishment:

Name of Chief Executive:

Name of Contact Person and Phone No:

Line of Activity:

Date from which the bidder is experienced in similar type of activity:

Products Developed / Serviced (Attach product literature)

Details of Quality Certifications Obtained for the Company & its Products, such as ISO-9001:2000 etc. (attach Xerox copies).

Total Number of Employees:

Date: Signature of Authorized Official with Seal

CONFIDENTIAL


10.18 TECHNICAL BID FORM FORM-II

PROFILE OF EACH BUSINESS CORRESPONDENTS/ CONSORTIUM MEMBER PROPOSED FOR THE PROJECT

Name of the Company:

Envisaged role of the Company:

Address of Registered Office / Head Office:

Phone Number (with STD Code)

Fax Number E-mail id

Constitution (Public Ltd Co., / Pvt Ltd Co./ Partnership/ Proprietory Concern etc)

Date of Establishment:

Name of Chief Executive:

Name of Contact Person and Phone No:

Line of Activity:

Date from which the bidder is experienced in similar type of activity:

Products Developed / Serviced (Attach product literature)

Details of Quality Certifications Obtained for the Company & its Products, such as ISO-9001:2000 etc. (attach Xerox copies).

Total Number of Employees:

Financial Background

2008-09 2009-10 2010-11(Prov.)

Turnover

Net Profit after TAX

Total Assets

Total Liabilities


CONFIDENTIAL


10.19 TECHNICAL BID FORM FORM-III


PARTICULARS OF REGIONAL / BRANCH OFFICES OF______________________

Number of Offices:

Within Maharashtra:

Rest of India:

Total Number of Offices:

Please furnish information about Offices in the following format

City / State Address Name of Person

In-charge and Phone No

No. Of Qualified Support Personnel & their qualifications

Whether adequate trained Manpower, knowledge base & stock of spares available for support



List of Major Banks/ Government Departments/ Agencies to whom Smart Card based Financial Inclusion solutions have been offered and related references: (provide copies of such major contracts executed)

Name of the Bank & contact details

Details of services offered

Equipment Supplied

Contact Person

Phone

Reference details of major contracts executed. Attach (a) reference letters for these contracts only (b) copy of Purchase Orders for each of the model)


CONFIDENTIAL


10.21 TECHNICAL BID FORM FORM-V


FINANCIAL POSITION OF THE BIDDER (Enclose copy of Audited statements)

(In Rs in Lakhs)

2009 2010 2011

Audited (A) / Provisional (P) (A) (A) (P)

Paid up Capital

Tangible Net Worth

Total Assets

Total Sales (net of excise)

PBDIT

Profit after Tax

Please attach annual reports / duly audited financial statements for the latest two financial years.

Date: Signature of Authorised Official with Seal

CONFIDENTIAL


10.22 TECHNICAL BID FORM FORM-VI


STATEMENT OF TIE-UPS/ AGREEMENTS ENTERED FOR THE PROJECT

S.No. Job / Task Agency Name & Address

Experience of the Agents

Validity of tie-up or agreement

Note: Copy /Copies of understanding/ tie-up/agreement should be enclosed.

Date: Signature of Authorised Official with Seal

CONFIDENTIAL


10.23 TECHNICAL BID FORM FORM-VII


Feature Requirement Bidder’s Response

1. Architecture of the Financial Inclusion System

Whether Architecture Proposed is Centralized?

Indicate the architecture and data-flow

Whether the solution proposed is “high performing?”

Justify

Whether the solution proposed is “highly available?”

Justify

Whether the solution proposed is “Scalable?”

Justify

Whether the solution proposed provides reliable security end-to-end?

Specify the security measures in detail

Whether the solution proposed is having redundancies

Describe

Whether the solution proposed has “no single point of failure?”

Give your assessment

Whether the solution proposed has a “Good Response Time”

Indicate the response times

Comment on the Bandwidth utilization by the proposed solution per user & Any optimization tools are available.

Indicate the band width required & tools for optimization

Whether easier back up and retrieval mechanisms are built in to the solution proposed?

Comment

Business Process Continuity features

Describe

Whether the proposed solution is all set for DR Replication should the Bank decide to implement

Describe

2. Protocols Used


Specify the standards/ protocols supported/used

Specify in detail

CONFIDENTIAL


between different components/modules in the total solution

3. Interoperability

Interoperable with Other Servers in the bank

Specify the protocols

Comment on the interoperability of the solution proposed with other applications/platforms.

Desired

4. Bandwidth and Other Details

The bidder should indicate the type/band width for each type of connectivity in the present network architecture at each level.

Indicate

Is a detailed Network architecture diagram attached?

Mandatory

Card Management Software

5.Features Bidder’s Response

Platform and environment on which software runs (operating system, database, reporting tools, security environment supported/offered)

Smart Card platforms, personalization systems and Host Security Modules supported (including data synchronization for contactless or dual-interface cards)

Capacity in terms of cards, applications, simultaneous users, number of cards issued per minute, etc

Structure of issuing process (immediate, batch, etc)

Any specific interfaces to external databases such as Certification Authority, etc.

Cryptographic algorithms and key management systems to be used.

Workflow and processes for all relevant activities and lifecycle phases

The method to be used for updating cards (online push, pull through scripting or action lists)

Certifications or approvals by national authorities if required.

CONFIDENTIAL


6. List of Hardware Proposed to be used by the Bidder (Please, cover all the equipment Server, Handheld devices, scanners, etc) location-wise (i.e., at Bank premises or Bidder’s premises):

S. No.

Type of Hardware (eg.Server/Switch/ OFC etc.)

Make and Model

Quantity Proposed Use

1

2

3

4

5

6

7

7. Details of Software Proposed to be used by the Bidder

S. No.

Software (Operating System, Middleware, Application, etc)

Bidder Version No. of Licenses Required

1

2

3

4

5

8. External Backup


1 External Backup system proposed shall provide for speed backup.

Give specifications of all the components of external backup system proposed (make, model, configuration, backup speed, bench mark details with the proposed server/ storage, if any, etc.)

9. Automated Tape Library Unit


1 Specify the Automated Give specifications of

CONFIDENTIAL


Tape Library Backup system config proposed Performance of the above

all the components of Automated TLU system proposed (make, model, configuration backup speed, bench mark details with the proposed server/ storage, if any, etc.) Please note that Redundancy for automated Tape Library Unit is NOT required.

10. Any Other Equipment Proposed by the Bidder and not Covered Above (to make the solution fully functional as per the architecture proposed by the bidder):


1

2

3

4

5

11. Training that will be imparted to Front-end (field) functionaries


1 Training Schedule Indicate no of days and total number of hours

2 No of persons to be trained per site

Minimum of 2 persons

3 Content Indicate broad areas of proposed training

4 Location where the training is provided

Indicate

5 Training material Indicate willingness to provide a copy to the Bank

6 Equipment required for training To be brought in by the Bidder

CONFIDENTIAL


10.24 TECHNICAL BID FORM FORM- VIII


CONFIRMATION OF SOFT COPY

To

The Deputy General Manager IDBI Bank, 13th Floor, Financial Inclusion Department, PBG, IDBI Towers, WTC Complex, Cuffe Parade, Mumbai 400 005

Dear Sir,

Sub: IDBI Bank Financial Inclusion Solution

Further to our proposal dated XXXXXXX, in response to the Request for Proposal (Bank’s tender No._____ hereinafter referred to as “RFP”) issued by IDBI Bank (“Bank”) we hereby covenant, warrant and confirm as follows:

The soft-copies of the proposal submitted by us in response to the RFP and the related addendums and other documents including the changes made to the original tender documents issued by the Bank, confirm to and are identical with the hard-copies of aforesaid proposal submitted by us, in all respects.

Yours faithfully,

Authorised Signatory

Designation

Bidder’s corporate name

CONFIDENTIAL


10.25 TECHNICAL BID FORM FORM-IX


BIDDER’s UNDERTAKING LETTER

Date:

From:

To


Dear Sir,

We, the undersigned, as Bidder, having examined the complete RFP document (along with its annexures), do hereby offer to produce, deliver, install, support and maintain IDBI Bank Financial Inclusion Project in full confirmity of your requirements as elaborated in above said RFP for the amounts mentioned by us in the Commercial Bid or such other sums as may be agreed to between us.

We hereby agree to all the terms and conditions stipulated in the RFP except for the variations and deviations of requirements as mentioned by us in the Compliance Statement, submitted along with our Technical Proposal.

We agree to abide by our Offer for a period of 6 months from the date of last day of Bid submission and it shall remain binding on us for acceptance at any time before the expiration of this period.

We understand that you are not bound to accept the lowest or any bid you may receive.

We undertake, if our Bid is accepted, to provide Contract Performance Guarantee, ATS/AMC Performance Guarantee in the form and in the amounts and within the times stipulated in the RFP.

We undertake as a part of this contract for successful operation of the IDBI Bank Financial Inclusion Project including WAN and its expansion in future by the Bank during the warranty and AMC period (if contracted).

Yours faithfully,

(Authorised Signatory)

In the capacity of ______________

Duly authorized to sign the Bid for and on behalf of _________________

CONFIDENTIAL


10.26 TECHNICAL BID FORM FORM-X


COMPLIANCE STATEMENT

We certify that except for the following deviations, we agree to abide by all other clauses, terms, conditions and specifications mentioned in the RFP.

Main RFP / Section

Clause / Sub Clause No.

Deviation Specific Page no. of the Response

Place:

Date: Signature of Authorised signatory

with seal

Note: If there are no deviations the bidder has to give his response by writing ‘NIL’ in the statement

CONFIDENTIAL


10.27 COMMERCIAL BID FORM-I


To: Date


Dear Sir,

Reg: Implementation of Financial Inclusion Project

Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to supply and deliver the -----------------(equipment name), in confirmity with the said Bidding documents for the sum of .…………….(Rs. ) or such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of this Bid.

We undertake, if our Bid is accepted, to deliver, install and commission the system in accordance with the delivery schedule specified in the Schedule of Requirements/ purchase orders issued from time to time.

If our Bid is accepted, we will obtain the guarantee of a bank in a sum equivalent to prescribed percent of the each of Purchase Order Price, placed on us, for the due performance of the Contract in the form prescribed by the Bank.

We agree to abide by the Bid and the rates quoted therein for the orders awarded by the Bank up to the period prescribed in the Bid which shall remain binding upon us.

Until a formal contract is prepared and executed, this Bid, together with your written acceptance thereof and your notification of award, shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India including "Prevention of Corruption Act 1988".

We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this…………………… Day of………………………..2010.

(Signature)

(Name) (in the capacity of)

Duly authorized to sign Bid for and on behalf of

CONFIDENTIAL


10.28 COMMERCIAL BID FORM-II


Sr. No.

Particulars Unit Price (Rupees.)

Quantity* Total Price (Rs)

1 Smart card (one time costs)

(a) Cost of Smart Card 32 K (customer) Rs._____per card

(b) Cost of Smart Card 64 K (agent) Rs._____per card

(c) Cost of services for enrollment, account opening, card personalization with photo and relevant data and delivery of the card to the customer.

Rs._____ per card (one time)

2 Cost of services of Card Management System including related software, hardware, interfaces, facility management, etc.

Rs.______per card per annum

3 One-time setup cost for hardware, software including RDBMS, etc and also interface with Bank’s existing Core Banking Solution (Finacle)

4 Training and handholding for Agents for a minimum period of 3 days per agent.

Rs _____ per instance of 3 days’ training

5 Cost of Operations (ongoing – 5a + 5b) **

(a) Consolidated Cost of extending end-to-end technology (i.e., excluding BC/agent costs indicated in 5b) as narrated in the RFP including services, hardware, software, middleware and other infrastructure, handheld terminal together with scanner, printer, etc., backend FI server storage, switching costs, facility management, and centralized terminal management services, etc per point of transaction.

Rs.______ per Point- of-Transaction per month

(b) Consolidated Cost Per Agent for extending end-to-end banking & financial services (i.e., excluding technology costs indicated in 5a) covering all connected activities specified in the RFP including cash handling, cash transportation, insurance, services like mobilization, facilitating enrollment for new schemes, cash transactions, balance enquiry, mini statement etc, cost of consumables (printer paper, cells) and connectivity, etc as narrated in the RFP.

Rs._______ per Rupees One Lakh of amount transacted (cash or transfer transaction).

6 Cost of Customization of software beyond the scope of RFP

Rs ________ per person month

7 Any Other Cost not included anywhere (Please mention details) . Person month is considered as standard 25 working days per month.

XXXXX XXXXX

Grand Total

Note:

* the quantity is given only for comparison to arrive at the lowest bidder, while the bank would make payments only on the actual which may be less

CONFIDENTIAL


than the figures indicated. Bank is under no obligation to procure volumes indicated herein above.

** Cost of Operations is broken down into two components. Each point-of-presence requires technology support like handheld devices, scanners, printers, card-readers etc and also Agent for conducting operations and extending banking services. Together these two components shall cover all the activities envisaged in the RFP at each of the customer contact points. Bank may appoint agents on its own, in which case the Bidder undertakes to provide all technology related services.

This information would not be considered for reckoning “L1” however the Bidder shall be bound by it where applicable

Bank has already opened several accounts in Core Banking System for residents of the villages that are required to be covered under the scope of the RFP. These accounts are under Savings Bank Scheme. In the event that the data/information about these Accounts are shared with the Bidder, what would be the Cost of services covered under 1(c) of the Commercial Bid. The Bidder shall undertake all other activities covered under 1(c) except that activity connected with opening of the account (since it is already available in CBS)

Unit price per Card in Rupees

Rs.________ per card.

10.28.1 The prices will be inclusive of all taxes, duties, levies, insurance, installation charges, etc (but exclusive of Octroi and Entry Tax) applicable all over India. The entry tax & octroi will be paid extra as per actual on production of original receipt. Service Tax wherever applicable will be paid extra.

10.28.2 TDS will be deductible as per rules prevailing on the date of payment of applicable items.

10.28.3 The Unit Price mentioned in the bid would remain valid for a period of FIVE years irrespective of the quantity actually deployed.

10.28.4 Further, we declare that all the terms & conditions as per the RFP were read by us and we are agreeable for all the terms & conditions.

Date: Signature with Official seal