IHRM PROJECT MOBILINK

7/29/2019 IHRM PROJECT MOBILINK

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1. Ali Shan Cheema

2. Hareem Ahmad3. Omer Fareed

4. Muhammad Wasim Zahid

5. Rabail Sanaullah

6. Muhammad Omar Yaqub



History

• Mobilink GSM , a subsidiary of Orascom Telecom, was

awarded a license in July, 1992 and started its operations in

1994

• Extensive network coverage in more than 5,000 cities

including International Roaming in 110 countries through 300

partner operators.

• Head office is located at KULSUM Plaza, blue area,

Islamabad

• There are about 2000-2500 customers service centers all

over Pakistan.



Mission Statement “To be the unmatchable mobile system of communications in Pakistanthis provides the best value to its customers, employees, businesspartners and shareholders.”

Vision Statement

"To be the leading Telecommunication Services Provider in Pakistan by

offering innovative Communication solutions for our Customers while

exceeding Shareholder Value & Employee Expectations".



Core Values

Total Customer Satisfaction

Business Excellence

Trust & Integrity

Respect for People

Corporate Social Responsibility



Products

Jazz

Indigo

Services

Caller time identification

Call waiting

Call holding

Call forwarding

Short messaging services

Fax and data services

News information services

Mobilink(GSM) G-mail

Superior security in billing

Mobile TV

Entertainment & many more



Competitors

Ufone

Warid

Telenor

Zong



Organizational Hierarchy Chart



HR Practices At Mobilink

1. Personnel Planning

2. Job Analysis Of the Position

3. Recruitment

4. Selection

5. Orientation

6. Training & Development

7. Compensation

8. Performance Appraisal System



Personnel Planning

After the emergence of new telecom companies, market has

become much more competitive and employees are less loyal to

the company and Mobilink is aware of it so they

• Develop employees for their career planning

• No formal succession planning is practiced



Job Description

Job Identity

Company: Mobilink

Position Title: Quality Assurance Manager

Reports to: Director

Salary: According to experience



Job Purpose

The Quality Assurance Manager will provide general supervision and

technical guidance to the QA Staff in the analysis, design, testing, and

deployment of all applications.

Job Duties and responsibilities

Implement quality training programs for key quality

Ensure appropriate calibration of quality equipment.

Work with Design on new component introduction.

Design and implement Quality Plans.

Manages and responds to Software Quality Assurance issues with related

groups such as Development, Database, Integration, and Customer

Support.



Working Conditions

Equipment

The person has to use computer or laptop as equipment on regular basis.

Health and Safety The person didn’t have to work in any kind of listed conditions.

Elevated workplace

Mechanical hazards Explosives

Electrical hazards

Fire hazards

Radiation

Dirt Rarely Dust Rarely Heat Occasionally Cold Seasonally Noise Rarely



Job Specification

Minimum Requirement

BS degree in Information technology, engineering or related discipline.

Experience

Minimum of 7 years of software quality assurance experience

Skills

Strong analytical skills. Excellent problem solving.

Interpersonal communication and project management skills a must.

Strong leadership skills.



Recruitment

Internal Recruitment

Posting a job add on notice board

HR manager decide on the basis of past performance





External Recruitment

The sources that MOBILINK uses to attract

applicants are

Inviting applications through advertisement

Recommendations from the head hunters



Mobilink

Where it’s every one’s moment to shine At mobilink there is enough limelight for everyone. Here we

welcome you to make individual contributions and get your

moment to shine. Ideas are not only nurtured but realized

with Pakistan‘s leading cellular network provider.

Explore the challenging and exciting career opportunity of

Quality assurance manager required with following

attributes in Lahore Head office of Mobilink

Qualification: BS in Information technology

Experience: 6-7 years of experience in the field of IT

Skills: Excellent analytical skills

Interested person may send their CV’s to Mobilink and

Applicants may apply online by registering with the web

based recruitment portal http://jobs.mobilinkgsm.com by

20 Jan 2013. However, when considered for a specific

position, they will be required to fill the standard

application form of the Company.

PROPOSED JOB ADD



JOB ADS BY MOBILINK



Selection

After Recruitment HR department adopt the following procedure

1. Screening of CVs

2. Conduct interviews

3. Short Listing of Candidates

4. Final interview

5. Conduct Profile and Psychometric Tests for the selected

candidate in order to evaluate the suitability



Sample Interview Questions

Why do you want this job?

Why you left your last job?

What are your weaknesses?

What are your strengths?

If I were your supervisor and asked you to do something that you

disagreed with, what would you do?

What is your greatest failure, and what did you learn from it?

What can you do for us that other candidates can't?



Background Checks

Two Reference checks

Appointment will be subject to satisfactory references being

received

In Case of fraud the company simply fired the employee



Orientation

Employee familiarization with the policies of

organization.

Proper orientation after hiring



Policies of Mobilink

Leaves The employee of Mobilink is authorized to get

20 annual leaves

15 sick leaves

7 casual leaves



Salary policy

The company will pay salaries of the employees as fallows.

• Opening of bank account

• Salary will be credited at the end of each month.

• Every employee should forward his account number to

HR.



Health And Safety Policy

Safe and healthy working environment

First Aid Kit available at all Mobilink Offices including remote

locations



Rewards Policy

Medical care

Life insurance

Vacations

Credit advance policy provident policy/advance against provident fund and a capping of

gratuity

Recreation

Club Policy Travel

Education assistance policy

Mobile phone

Medical entitlement



training

Training Method used at mobilink

On job training method

Foreign training policy



Appraisals

An open & frank discussion b/w employee & therespective manager over certain areas which are as

follows

• Strengths and areas which need to be developed

• Comparison of the performance against the core

indicators of Job

• Training needs/inputs activities

• Online performance based system



Sources Of Performance

Appraisals

At MOBILINK,

The managers

Employees



Conclusion

To conclude Mobilink has a strong human resource

management system. That is the reason we didn’t found

much discrepancies in what management says, what

policies state and what employees say. 90 % of the times

they were same. There are some minor discrepancies but

they are adjustable with little effort.



Documents

IHRM PROJECT MOBILINK