Business & Professional Development

Management1 Becoming a manager2 Lead and communicate effectively as a new manager3 Competencies for Tomorrows Managers4 Development tools for tomorrows managers5 The manager as coach and counselor6 Continous learning for tomorrow's managers7 Essential Skills for tomorrow's managers simulation8 Essential people management skills simulation9 Management Development for technical professionals

10 Communication Skills for Successful Management11 About 360-Degree performance feedback12 Elements of 360-Degree performance review13 Delivering 360-Degree performance feedback14 Identifying problem performance15 Improving problem performance16 Dealing with problem performance17 Addressing problem performance simulation18 Preparing for business crises19 Responding to business crises20 Beginning the Change process21 Managing through the Change22 Incorporating Change in your organization23 Effective Mentoring24 The Mentoring Manager25 Implementing an Organization-wide Mentoring program26 Mentoring Strategies in the 21 Century27 Delegating Basics28 The Personal Approach and Delegation29 The Role of Facilitator30 Facilitator Fundamentals: Techniques & Tools31 Facilitating Challenging Situation32 Successful Coaching Relationships33 Key Stages in Coaching34 Coaching Skills35 Mindset, Emotions & Coaching36 Understanding Technical Professionals37 Attracting, Motivating and Retaining Technical Professionals38 Models for Managing Technical Professionals39 Developing Career Plans for your Technical Professionals40 The Path from Pessimsim to Optimisim41 Proactive Approaches to Stop Negativity42 Overcoming Organizational Negativity43 Continous Performance Assessment44 Reviewing Performance45 Performance Appraisals Simulation46 Managing for High Performance47 Managing Managers

Professional Effectivness (Communication)1 The Process of Interpersonal Communication

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2 Communication Skills for the Workplace3 Communicate for Result4 Communication Skills for Resolving Conflict5 Writing to Reach the Audience6 Crisp Composition7 Improving your Cross-cultural Communication8 What is emotional Intelligence?9 Emotional Intelligence at Work

10 Increasing your Emotional Intelligence11 The Basics of Listening12 Enhance your Listening Skills13 Difficult People in Workplace14 Working with Aggressive People15 Working with Negative People and Procrastinators16 Professional Assertiveness17 Assertive Communication Simulation18 Everyday Business Etiquette19 Communication Etiquette20 Optimizing Email at Work21 E-mail and Organizational Communication22 Presenting to Succeed23 Delivering Successful Presentations Simulation24 Planning Effective Business Meetings25 Leading Effective Business Meetings 26 Participating Effectively in Business Meetings27 Handling Conflict with Others28 Handling Conflict in the Organization29 Effective Telephone Techniques30 Crafting a Deal

Personal Development1 The Foundations of creativity and innovation2 Creativity and Innovation in the Workplace Simulation3 Get your career on the fast track4 Improving your image5 You and your time6 Techniques for better time management7 Organizational ethics8 Finding your life balance9 Success over stress

10 Communicating during organizational change11 Framing the problem12 Generating alternatives in problem solving13 Implementing and evaluating a decision14 Problem solving and decision making in groups15 The role of critical thinking in organizations16 Developing fundemantal critical thinking skills17 Goals and goal setting18 Developing a positive attitude19 Successful lifelong learning

Human Resources1 Designing a Diversity Initiative2 Managing Diversity Simulation3 Building a Firm Foundation4 Screening Applicants

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5 Preparing for the Behavioral Interview6 Conducting The Behavioral Based Interview7 Preparing as the Interviewee8 Experiencing the Behavioral Based Interview9 Hiring Considerations

10 Effective Interviewing11 Selecting the Best Applicant12 Effective Hiring and Interviewing Skills Simulation13 Sexual Harasment at Work (HRCI/PHR)

Customer Services1 Fundemantals of Exeptional Customer Services2 Call Center Communication Skills3 Call Center Customer Services4 Discovering what your customers want5 Excellence in internal customer services6 Working with External Customers7 Overcoming internal customers service problems8 Internal Customer Service: Conflict & Compliants Simulation

Leadership1 Challenges of the 21 Century2 Organizational Culture and Leadership3 Energizing and Empowering Employees4 Communicating as a Leader5 Leading through Change6 The Leader as a Model7 Growing from a Manager to a Leader Simulation

Leadership - Succession Planning1 Succession Planning Overview2 Succession Planning Strategies3 Succession Planning and Human Resources4 Succession Planning Management5 Initiating a Succession Plan Simulation6 Implementing a Succession Plan Simulation

Project Management for Non-Project Managers1 Project Management Fundamentals2 Transitioning into a Project Management Role3 Initiating and Planning a Project4 Managing a Project5 Troubleshooting and Closing the Project6 Project Management for Non-Project Managers Simulation

Team Building1 Leading Successful On-site Teams2 Effective Team Building Strategies3 Team Conflict : The seeds of dissents4 The Path to peace & harmony5 Managers performance guide - Team Conflict Skills

Finance, Accounting & Budgeting1 Accounting Fundamentals2 Principles of Financial Management3 Basics of Budgeting4 Understanding Financial Statements5 Effective Budget Management

Operations: Customer-Driven Process & Logistics

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1 Translating Requirements into Process Goals2 Understanding Processes3 Overview of Logistics Management4 Inventory Management5 Supply Chain Management

Knowledge Management1 Knowledge as Strategy: Performance Improvement2 The Power of the Learning Organization3 The Potential of Self-Directed Learning4 Training for Business Results

Strategic Planning1 Strategic Management - Planning2 Strategic Management - Analysis & Choice

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Information Technology

Software Development1 Web Developmentwith Rational Application Developer2 J2EE Archeticture3 Developing Servlets4 Developing EJBs5 Java Database Connectivity6 RMI and The Java Message Service7 Web Service Technology8 Java Technologies for Web Services9 Java Programing with Java SE 6.0: Getting Started with Java

10 Java Programing with Java SE 6.0: Exception Handling and Assertions 11 The J2EE Connector Arceticture12 OOAD: Introduction to Object-oriented Concepts Description 13 Object-oriented Coding Best Practises14 The Iterative Process in User-Centered Design

Oracle Database 10g1 Oracle Database 10g: Installing Oracle Database 10g2 Oracle Database 10g: Creating Databases3 Oracle Database 10g: Database Interfaces4 Oracle Database 10g: Database Control & Storage Structures5 Oracle Database 10g: Users and Security6 Oracle Database 10g: Managing Schema Objects and Data7 Oracle Database 10g: The SQL* Loader and PL/SQL8 Oracle Database 10g: Oracle Net Services and Shared Servers9 Oracle Database 10g: Monitoring and Maintenance

10 Oracle Database 10g: Managing Undo Data and Lock Conflicts11 Oracle Database 10g: Managing Backup and Recovery12 Using Flashback Technology in Oracle 10g13 Performing and Managing Backups in Oracle 10g14 Advanced Database Recovery and Repair in Oracle 10g15 Controling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g16 Using Globalization Support in Oracle 10g17 Optimizing Database Performance in Oracle 10g18 Managing Storage and System Resources in Oracle 10g19 Using The Scheduler to Automate Tasks in Oracle 10g20 Using Advanced Features in Oracle 10g21 Introduction to PL/SQL

Oracle 11i E-Business Suite1 Oracle 11i E-Business Suite: Introduction2 Oracle 11i E-Business Suite: Flexfields3 Oracle 11i E-Business Suite: System Administration4 Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence

CISCO ICND1 1.01 Cisco ICND1 1.0: Network Fundamentals2 Cisco ICND1 1.0: Network Communications and Connections3 Cisco ICND1 1.0: Switched LANs4 Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting5 Cisco ICND1 1.0: Wireless LANs6 Cisco ICND1 1.0: Routing and Addressing in the LAN

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7 Cisco ICND1 1.0: WAN Technologies and Routing Description

Desktop

MS Office 20071 New Features for End Users in Microsoft Office 20072 Microsoft Office Excel, PowerPoint, and Outlook 20073 Microsoft Access 2007 and Microsoft Publisher 20074 Sharing and Collaboration in Microsoft Office Enterprise 20075 Getting Started with Word 20076 Working with Text and Paragraphs in Word 20077 Structuring, Editing, Saving, and Opening Documents in Word 20078 Printing, Help, and Automated Formatting in Word 20079 Working with Documents in Word 2007

10 Advanced Formatting in Word 200711 Advanced Document Navigation and Document Reviews in Word 200712 Using Tables, Charts, and Graphics in Word 200713 Advanced Data Manipulation Features in Word 200714 Advanced Document Features in Word 200715 Collaborative Features in Word 200716 Getting Started with Excel 200717 Manipulating and Formatting Data and Worksheets18 Reviewing and Printing in Excel 200719 Excel 2007 Formulas and Functions20 Excel 2007 Charts, Pictures, Themes, and Styles21 Advanced Formatting in Excel 200722 Advanced Data Management in Excel 200723 Advanced Customization in Excel 200724 Analyzing Data in Excel 200725 Protecting and Sharing Excel 2007 Workbooks26 Exchanging Data with Excel 200727 Getting Started with PowerPoint 200728 Adding Graphics to Presentations in PowerPoint 200729 Adding Multimedia and Animations to Presentations30 Creating Custom Slide Shows in PowerPoint 200731 Distributing Presentations in PowerPoint 200732 Getting Started with Outlook 200733 Formatting and Managing E-mail in Outlook 200734 Using the Calendar in Outlook 200735 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 200736 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 200737 Customizing Outlook 2007 and Using the Journal38 Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 200739 Working with SharePoint, Calendars, and Forms in Outlook 200740 Data Security, Archiving, and Working Offline in Outlook 200741 Instant, Text, and Unified Messaging in Outlook 200742 Business Contact Manager with Outlook 200743 Getting Started with Access 200744 Basic Access 2007 Tables45 Basic Access 2007 Forms

46 Queries and Reports in Access 200747 Importing and Exporting Data and Data Presentation in Access 200748 Advanced Data Management in Access 200749 Programmability and Administration in Access 200750 Database Administration in Access 200751 Creating Visio 2007 Diagrams52 Enhancing and Customizing Diagrams in Visio 200753 Collaborating and Using Visio 2007 With Other Programs54 Creating and Designing a project55 Specifying and Assigning Resources in Project 200756 Tracking and Reporting Progress57 Advanced Customization58 Project Data Management and Performance59 Creating Customized Publications with Publisher 200760 Extending Publisher 2007 Beyond Publications61 SharePoint 2007 Essentials62 Creating and Managing Personal Sites and Searches in SharePoint 200763 Microsoft Office 2007: Collaborating with Groove and Communicator64 Microsoft Office 2007: Sharing Information with OneNote 2007

Microsoft Windows Vista for the End User1 Getting Started with Windows Vista2 Work with Files, Programs and Printing in Windows Vista3 Navigating the Web and System Maintenance with Windows Vista

MS Office 20031 Microsoft Office 2003: New Features for End Users2 Microsoft Office 2003: New Features for Outlook Users3 Microsoft Office 2003: New Applications4 Microsoft Office 2003: New Features for Advanced Users5 Getting Started with Word 20036 Working with text and paragraphs in Word 20037 Structuring, editing, saving, and opening documents in Word 20038 Printing, Help, and Automated Formatting in Word 20039 Working with Documents in Word 2003

10 Working with Tables and Media Features in Word 200311 Advanced Formatting in Word 200312 Advanced Document Navigation in Word 200313 Advanced Data Manipulation Features in Word 200314 Using Tables, Charts, and Graphs in Word 200315 Advanced Document Features in Word 200316 Collaborative Features in Word 200317 Basic Features of Excel 200318 Printing and Collaborating in Excel 200319 Excel 2003 Formulas and Functions20 Formatting Data in Excel 200321 Excel 2003 Chart and Multimedia Features22 Advanced Customization in Excel 200323 Advanced formatting in Excel 200324 Advanced Data Management in Excel 200325 Advanced Data Analysis in Excel 200326 Advanced Validation and Collaboration in Excel 2003

27 Advanced Data Exchange in Excel 200328 Customizing PowerPoint 2003 Presentations29 Preparing PowerPoint 2003 Presentations for Effective Delivery30 Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations31 Settings, Customization, and Office 2003 Integration with PowerPoint 2003

Lotus Mail 8.01 Getting Started with Lotus Notes 8 and Using Mail2 Lotus Notes 8: New Features for End Users3 Scheduling Events and Managing Applications4 Working with Instant Messaging, Contacts, and Blogs

ECDL / ICDL 4 1 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - Computers and IT2 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - IT in Daily Life3 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Using Windows XP4 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files and Folders5 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Customization6 ECDL/ICDL 4 Module 3: Word Processing - Formatting and Editing in Word 20037 ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in Word 20038 ECDL/ICDL 4 Module 3: Word Processing - Getting Started with Word 20039 ECDL/ICDL 4 Module 3: Word Processing - Word 2003 Text and Paragraphs

10 ECDL/ICDL 4 Module 3: Word Processing - Working with Documents in Word 200311 ECDL/ICDL 4 Module 3: Word Processing - Tables and Graphics in Word 200312 ECDL/ICDL 4 Module 4: Spreadsheets - Basic Features of Excel 200313 ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 200314 ECDL/ICDL 4 Module 4: Spreadsheets - Printing and Using Charts in Excel 200315 ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel 200316 ECDL/ICDL 4 Module 5: Database - Getting Started with Access 200317 ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Tables18 ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Forms19 ECDL/ICDL 4 Module 5: Database - Access 2003 Queries and Reports20 ECDL/ICDL 4 Module 6: Presentation - Introducing PowerPoint 200321 ECDL/ICDL 4 Module 6: Presentation - Slide Layout and Design in PowerPoint 200322 ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in PowerPoint 200323 ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in PowerPoint 200324 ECDL/ICDL 4 Module 7: Information and Communication - Using IE 625 ECDL/ICDL 4 Module 7: Information and Communication - Using Web Sites in IE 626 ECDL/ICDL 4 Module 7: Information and Communication - Introducing Outlook 200327 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 E-mail28 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 Messages

Desktop

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Microsoft Windows Vista for the End User

MS Office 2003

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Lotus Mail 8.0

ECDL / ICDL 4

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PMI PDU

MGMT0115 A Manager's Primer for Ensuring Accountability: Replacedmgmt_03_a04_bs_enus A New Manager and the Company's FutureMGMT0002 A New Manager's Responsibilities and Fears: ReplacedMGMT0004 A New Manager's Role in The Company's Future: Replacedmgmt_04_a05_bs_enus A Primer for Ensuring AccountabilityCOMM0606 A Rich Tapestry of Cultural ContrastsMGMT0151 About 360-Degree Performance FeedbackFIN0121 Accounting FundamentalsTEAM0124 Achieving Results as a Cross-functional TeamMGMT0255 Achieving Success with the Help of a Mentor: Replacedmgmt_10_a05_bs_enus Achieving Success: the Help of a Mentormgmt_05_a04_bs_enus Addressing Problem Performance206372_ENG Advanced Analysis of your Project132661_ENG Advanced CustomizationCOMM0325 Advanced Presentation Skillsen_US_41526_ng Advanced Project Leadership: Bringing Home the Valueen_US_41525_ng Advanced Project Leadership: Navigating Corporate Structuresen_US_41524_ng Advanced Project Leadership: Organization, Strategy and Business Needsen_US_41527_ng Advanced Project Leadership: Selling Project Management to the Organizationen_US_41512_ng Advanced Project Management: Building Productive Stakeholder Relationshipsen_US_41514_ng Advanced Project Management: Managing Accelerated Projectsen_US_41516_ng Advanced Project Management: Portfolio Managementen_US_41513_ng Advanced Project Management: Project Estimating Techniquesen_US_41517_ng Advanced Project Management: Project Management Maturityen_US_41515_ng Advanced Project Management: Setting Up a Project OfficeLCO0112 Americans with Disabilities Act (ADA)COMM0521 An Essential Guide to Giving FeedbackPROJ0511 An Introduction to Project ManagementPD0101 Analyze Your Use of TimeFIN0115 Analyzing Beyond the NumbersFIN0114 Analyzing Financial StatementsOPER0196 Analyzing Process CapabilityPROJ0592 Analyzing Project RiskTEAM0212 Analyzing Workplace War ZonesLCO0101 Antitrust--OverviewMGMT0145 Appraising the Performance-oriented TeamPD0242 Approaches to Risk ManagementCOMM0602 Around the World in 80 Culturescomm_10_a01_bs_enus Asserting Yourself Professionallycomm_10_a02_bs_enus Assertiveness from Inside to OutsideCOMM0172 Assertiveness from the Inside Out: Replacedmgmt_11_a01_bs_enus Assessing Performance ContinuouslyLEAD0232 Attracting, Developing, and Retaining GenerationsMGMT0292 Attracting, Motivating, and Retaining Technical Professionalscomm_05_a03_bs_enus Available Presentation ResourcesCOMM0012 Avoiding Errors in Usage and PunctuationCOMM0013 Avoiding Grammatical Errors in Business WritingCOMM0322 Basic Presentation StructureFIN0152 Basics of Budgeting: Replacedmgmt_03_a03_bs_enus Becoming a Manager: Leading and CommunicatingMGMT0001 Becoming a Manager: Replacedmgmt_03_a02_bs_enus Becoming a Manager: Responsibilities and FearsPROJ0552 Budgeting and Controlling CostsTEAM0141 Building a High-performance TeamOPER0402 Building a Quality Management System

COMM0192 Building Effective Intercultural Relationships: ReplacedCOMM0191 Building Effective Interfunctional Relationships: ReplacedCOMM0193 Building Effective Intergender Relationships: ReplacedCOMM0511 Building Relationships to Get Results: Replacedmgmt_09_a01_bs_enus Business Coachingcomm_11_a04_bs_enus Business Etiquette for SupervisorsLEAD0153 Business Execution in ActionOPER0197 Calculating Process CapabilityLLPM0002 Certified Associate in Project Management (CAPM) Expert EncoreLEAD0121 Challenges of the 21st CenturyMGMT0331 Change LeadershipPROJ0602 Choosing Sellers and Administering and Closing Contractshr_03_a03_bs_enus Choosing the Best ApplicantMGMT0244 Coaching and the People IssuesMGMT0241 Coaching Changes Managerial MalpracticesMGMT0245 Coaching Excellence Changes YouMGMT0281 Coaching for Business: ReplacedLEAD0146 Coaching for Performance: Replacedlead_01_a06_bs_enus Coaching PerformanceLLPD0002 Coaching Skills for Supervisors and Managers Expert EncoreMGMT0284 Coaching Skills: ReplacedMGMT0286 Coaching Trends: Replacedlchr_01_a01_lc_enus Code of Conduct AwarenessTEAM0223 Collaboration in Virtual TeamsOPER0193 Collecting and Summarizing DataCOMM0007 Communicate for Contacts: ReplacedCOMM0004 Communicate for Results: ReplacedCOMM0101 Communicate to Develop RelationshipsLEAD0142 Communicating a Shared Vision: ReplacedMGMT0332 Communicating and Reinforcing ChangeLEAD0145 Communicating as a Leader: ReplacedCOMM0104 Communicating Better with Your Teamcomm_02_a07_bs_enus Communicating for Contactscomm_02_a04_bs_enus Communicating for Resultscomm_13_a05_bs_enus Communicating to Get ResultsCOMM0102 Communicating to Increase Understandinglead_01_a05_bs_enus Communication and Leadershipcomm_11_a02_bs_enus Communication Business EtiquetteCOMM0182 Communication Etiquette: ReplacedMGMT0103 Communication Skills and Positive AttitudeCOMM0005 Communication Skills for Leadership: ReplacedCOMM0006 Communication Skills for Resolving Conflict: ReplacedMGMT0122 Communication Skills for Successful ManagementCOMM0003 Communication Skills for the Workplace: ReplacedCOMM0112 Communication ToolsPROJ0581 Communications Planning and Information Distributionhr_01_a05_bs_enus Compensation and Benefits StrategiesMGMT0111 Competencies for Tomorrow's Managers: ReplacedLLCT0004 CompTIA Project+ Expert EncoreLCO0105 Conflict of InterestCOMM0502 Connect and Communicatecomm_08_a02_bs_enus Connecting and CommunicatingTEAM0214 Conquering Conflict through CommunicationMGMT0222 Contentious Tactics and Conflict EscalationOPER0406 Continual Quality ImprovementMGMT0116 Continuous Learning for Tomorrow's ManagersMGMT0341 Continuous Performance Assessment: Replaced

OPER0222 Control Charts and the Pre-control Processproj_09_a02_bs_enus Controlling CostsPROJ0532 Controlling Project ScopeCOMM0522 Coping with Criticism and FeedbackPROJ0366 Cost Management and IT Project Trade-offsCOMM0501 Crafting a Dealcomm_08_a01_bs_enus Crafting Dealsproj_07_a02_bs_enus Create Work Breakdown StructureLEAD0152 Creating a Business Execution CultureFIN0161 Creating and Analyzing an Operating Budget132490_ENG Creating and Defining a Projectcomm_13_a04_bs_enus Creating Change, Gaining AlliesCOMM0014 Crisp CompositionCOMM0605 Crossing the Dateline: Japan, China, IndiaOPER0404 Customer Satisfaction Through Resource Management117348_ENG Data Sources, Templates, and Customization in Project 2002MGMT0164 Dealing with Problem Performance: Replacedpd_04_a05_bs_enus Decision Making: Implementation and EvaluationPD0243 Decisions and RiskOPER0179 Defining and Mapping the Six Sigma Processproj_08_a01_bs_enus Defining and Sequencing Project Activitiescomm_09_a01_bs_enus Defining Emotional IntelligenceMGMT0261 Delegation Basics: Replacedmgmt_07_a02_bs_enus Delegation: the Personal ApproachMGMT0153 Delivering 360-Degree Performance Feedbackcomm_05_a02_bs_enus Delivering the MessageCOMM0302 Delivering Your Message: ReplacedOPER0212 Design and Analysisoper_02_a04_bs_enus Design for X (DFX)OPER0211 Design of Experiments (DOE)MGMT0142 Designing Successful Performance-based AppraisalsTEAM0121 Determine Need and Select the Project Manager232224_ENG Determining Project Quality Standards and MilestonesOPER0205 Developing an OSHA Safety and Health Programproj_08_a03_bs_enus Developing and Controlling the Project ScheduleMGMT0294 Developing Career Plans for Your Technical Professionalspd_01_a03_bs_enus Developing Excellent Time Management HabitsCOMM0116 Developing Interpersonal Skills in Your PeopleTEAM0123 Developing the Cross-functional TeamMGMT0112 Development Tools for Tomorrow's Managers: Replacedcomm_04_a01_bs_enus Difficult People in the Workplace EnvironmentCOMM0161 Difficult People in the Workplace: ReplacedMGMT0701 Doing Business with Independent ContractorsLCO0115 Doing Business with the GovernmentPD0234 Dynamic Decision Making: ReplacedCOMM0111 Dynamics of Interpersonal CommunicationLEAD0126 Dynamics of Leadershipcust_02_a02_bs_enus Effective Communication Skillscomm_12_a02_bs_enus Effective Intercultural Relationshipscomm_12_a01_bs_enus Effective Interfunctional Relationshipscomm_12_a03_bs_enus Effective Intergender RelationshipsHR0232 Effective Interviewing: ReplacedMGMT0251 Effective Mentoring: ReplacedCOMM0324 Effective Presentation Deliverycomm_12_a05_bs_enus Effective Relationships with Business Partnerscomm_12_a04_bs_enus Effective Relationships with CustomersTEAM0171 Effective Team-building Strategies

COMM0411 Effective Telephone TechniquesTEAM0172 Effectively Communicating in TeamsMGMT0152 Elements of a 360-degree Performance ReviewPROJ0571 Elements of Project Human Resource ManagementPROJ0541 Elements of Project Time ManagementPD0122 Eliminate the Time WastersLCO0106 E-mail and Internet UseCOMM0233 E-mail and Organizational CommunicationCOMM0234 E-mail as a Marketing ToolMGMT0256 e-Mentoring: Replacedcomm_09_a03_bs_enus Emotional Intelligence and TeamworkCOMM0142 Emotional Intelligence at Work: Replacedcomm_09_a02_bs_enus Emotional Intelligence in the Workplacecomm_09_a05_bs_enus Emotionally Intelligent Leadershipmgmt_09_a05_bs_enus Emotions, Mindsets and Coachinghr_01_a06_bs_enus Employee and Labor Relations Strategieslch_01_a01_lc_enus Employee Sexual Harassment AwarenessLEAD0123 Energizing and Empowering Employeescomm_03_a04_bs_enus Enhancing Listening SkillsCOMM0154 Enhancing Your Listening Skills: Replaced201357_ENG Enterprise Project ManagementCOMM0231 Essentials of Electronic CommunicationLEAD0135 Establish and Maintain AuthorityPROJ0551 Estimating Activity Costsproj_08_a02_bs_enus Estimating Activity Resources and Durationsproj_09_a01_bs_enus Estimating and Budgeting Project Costs39643_ENG Estimating and Controlling Project CostPROJ0363 Estimating the IT Project Work EffortPROJ0041 Ethics and Professional KnowledgeCOMM0183 Etiquette and the Business Meeting: Replacedcomm_11_a03_bs_enus Etiquette at the Business MeetingCOMM0184 Etiquette for Supervisors: ReplacedCOMM0181 Everyday Business Etiquette: ReplacedPROJ0515 Executing, Monitoring & Controlling, and Closing a ProjectCOMM0701 Experiencing AngerOPER0214 Experimenting for Process ImprovementOPER0251 Exploratory Data AnalysisCOMM0221 Exploring the New Basics of Business WritingMGMT0274 Facilitating Challenging Situations: Replacedmgmt_08_a04_bs_enus Facilitating Difficult Situationsmgmt_08_a03_bs_enus Facilitating Meetings and Work GroupsTEAM0154 Facilitating On-site and Virtual Teams: Replacedteam_01_a04_bs_enus Facilitating Virtual and On-site TeamsMGMT0273 Facilitating Work Groups and Meetings: ReplacedMGMT0275 Facilitative Formats and Tools: Offering Options - ReplacedMGMT0272 Facilitative Fundamentals: Techniques and Tools - Replacedmgmt_08_a02_bs_enus Facilitative Fundamentals: Tools and Techniquesmgmt_08_a06_bs_enus Facilitative Leadershipmgmt_08_a05_bs_enus Facilitative Tools and Formats: Offering Optionsoper_02_a03_bs_enus Failure Mode and Effect AnalysisLCO0116 Fair Labor Standards Act (FLSA)FIN0216 Financial Risk Managementfin_01_a04_bs_enus Financial StatementsTEAM0146 Fixing Broken TeamsLCO0108 Foreign Corrupt Practices ActLEAD0151 Foundations for Business ExecutionMGMT0242 Foundations of Coaching

PD0231 Foundations of Effective Thinking: ReplacedCOMM0201 Foundations of GrammarPD0232 Framing the Problem: ReplacedPROJ0352 Functions of IT Project ManagementCOMM0514 Gaining Allies, Creating Change: ReplacedPD0233 Generating Alternatives in Problem Solving: ReplacedTEAM0213 Getting Past Clashes: Valuing Team Diversitycomm_13_a01_bs_enus Getting Results by Building RelationshipsCOMM0516 Getting Results from the Boss: ReplacedCOMM0515 Getting Results through Communication: Replaced117545_ENG Getting Started with Project 2002COMM0016 Getting the Most from Business DocumentsCOMM0523 Giving Feedback to ColleaguesCOMM0525 Giving Feedback: A Manager's Guidepd_04_a06_bs_enus Group Problem Solving and Decision MakingCOMM0401 Handle Calls with Confidence and Professionalismcomm_07_a02_bs_enus Handling ConflictCOMM0342 Handling Conflict with Others: Replacedlch_01_a03_lc_enus Harassment in the WorkplaceTEAM0142 Harnessing Collective KnowledgeLLPD0001 High Impact Presentations Expert Encorecomm_03_a03_bs_enus Higher Purpose ListeningLCO0301 HIPAA Privacy RulesHR0231 Hiring Considerations: ReplacedMGMT0702 Hiring Temporary (Contingent) EmployeesTEAM0136 Honing Your Leadership Skillscomm_04_a02_bs_enus How to Work with Aggressive Peoplecomm_04_a04_bs_enus How to Work with Arrogant and Duplicitous Peoplecomm_04_a03_bs_enus How to Work with Negative People and ProcrastinatorsOPER0252 Hypothesis TestingMGMT0162 Identifying Problem Performance: Replacedproj_13_a04_bs_enus Identifying Project RisksOPER0122 Identifying What the Customer Wantsmgmt_10_a03_bs_enus Implementing a Mentoring Program for the OrganizationMGMT0253 Implementing an Organizationwide Mentoring Program: ReplacedPD0235 Implementing and Evaluating a Decision: ReplacedOPER0125 Implementing ImprovementsMGMT0143 Implementing Performance-based AppraisalsPROJ0572 Implementing Project Human Resource ManagementMGMT0163 Improving Problem Performance: ReplacedCOMM0023 Improving Your Cross-cultural CommunicationsCOMM0505 Inclusive Negotiatingcomm_09_a04_bs_enus Increasing Emotional IntelligenceCOMM0144 Increasing Your Emotional Intelligence: ReplacedLCO0121 Independent Contractors and Temporary EmployeesPROJ0521 Initiating a Project and Preparing the Project Planproj_01_a03_bs_enus Initiating and Planning a Projectproj_06_a01_bs_enus Integrated Initiation and Planningproj_06_a03_bs_enus Integrated Project Change Control and Closeproj_06_a02_bs_enus Integrated Project Execution, Monitoring, and Control37687_ENG Integrating and Coordinating ProcessesLCO0109 Intellectual Property OverviewCOMM0115 Interpersonal Business Savvycomm_02_a01_bs_enus Interpersonal Communications: The ProcessLCO0118 Interviewing and Hiring Practiceshr_03_a02_bs_enus Interviewing EffectivelyFIN0141 Introduction to Finance

PROJ0351 Introduction to IT Project Managementproj_03_a01_bs_enus Introduction to Portfolio Managementproj_02_a01_bs_enus Introduction to Program ManagementPROJ0513 Introduction to Project Process Groups and Initiating a Projectoper_10_a01_bs_enus Introduction to Six Sigmaoper_03_a01_bs_enus Introduction to Six Sigma for ChampionsLEAD0231 Introduction to Work Force GenerationsOPER0322 Inventory ManagementPROJ0364 IT Project Leadership, Authority & AccountabilityMGMT0283 Key Stages in Coaching: ReplacedTEAM0151 Launching Successful On-site and Virtual Teams: Replacedteam_01_a01_bs_enus Launching Successful Virtual and On-site TeamsMGMT0003 Lead and Communicate Effectively as a New Manager: ReplacedMGMT0102 Lead and Develop Your Stafflead_01_a07_bs_enus Leadership and ChangeLEAD0124 Leadership and the Knowledge Workercomm_02_a05_bs_enus Leadership Communication SkillsMGMT0124 Leadership Development for Technical ProfessionalsOPER0162 Leadership in Six SigmaCOMM0513 Leadership without Authority: Replacedcomm_06_a02_bs_enus Leading an Effective Business Meetinglead_01_a03_bs_enus Leading by EnablingLEAD0125 Leading Change from the Front LineCOMM0332 Leading Effective Business MeetingsLEAD0234 Leading Generations X and Nextteam_01_a02_bs_enus Leading High-performance On-site Teamsteam_01_a03_bs_enus Leading High-performance Virtual TeamsLEAD0233 Leading Silent Generation and Baby Boom WorkersTEAM0152 Leading Successful On-site Teams: ReplacedLEAD0147 Leading through Change: ReplacedTEAM0153 Leading Virtual Teams: Replacedcomm_13_a03_bs_enus Leading without Authorityoper_01_a01_bs_enus Lean ConceptsOPER0151 Lean LogicOPER0154 Lean StrategiesOPER0153 Lean Techniquesoper_01_a03_bs_enus Lean ToolsOPER0152 Lean ValueTEAM0226 Learning Organizations and the Virtual TeamMGMT0704 Legal Pitfalls Regarding Independent Contractorscomm_03_a01_bs_enus Listening BasicsCOMM0152 Listening for Comprehension: ReplacedCOMM0153 Listening for Higher Purposes: Replacedcomm_03_a02_bs_enus Listening to ComprehendCOMM0103 Listening, Influencing and Handling Tough SituationsTEAM0145 Maintaining Project Team Peak PerformancePD0103 Major Time Management ChallengesFIN0142 Making Budgets Workpd_04_a04_bs_enus Making Decisions DynamicallyCOMM0412 Making Telephone Calls Count232192_ENG Making the Right Outsourcing DecisionMGMT0121 Management Development for Technical Professionalsfin_01_a03_bs_enus Management of Cash FlowsFIN0146 Manager's Performance Guide - Business FinanceTEAM0216 Manager's Performance Guide - Team Conflict Skillsproj_01_a04_bs_enus Managing a ProjectLLPD0003 Managing a Project Team Expert Encore

TEAM0143 Managing a Project with Your Teammgmt_01_a01_bs_enus Managing and Rewarding Top Performersmgmt_04_a03_bs_enus Managing as Coach and Counselormgmt_04_a04_bs_enus Managing as Project ChampionFIN0153 Managing Cash Flows: ReplacedCOMM0343 Managing Conflict in the Organization: ReplacedMGMT0703 Managing Contingent Employeesmgmt_02_a02_bs_enus Managing Cross-FunctionsCOMM0601 Managing Cultural Dividesmgmt_07_a03_bs_enus Managing DelegationPROJ0355 Managing Efficiencies of IT Projectsmgmt_02_a04_bs_enus Managing ManagersPROJ0365 Managing Multiple IT Projectscomm_07_a03_bs_enus Managing Organization ConflictOPER0126 Managing Process Improvementsproj_11_a02_bs_enus Managing Project Human ResourcesLLMS0028 Managing Projects with Microsoft Office Project 2007 Expert Encoreproj_05_a01_bs_enus Managing Projects within OrganizationsCOMM0403 Managing Telephone TechnologyMGMT0263 Managing the Delegated Environment: ReplacedPROJ0354 Managing the Execution and Control of IT Projectshr_01_a08_bs_enus Managing the HR Processmgmt_02_a05_bs_enus Managing Upward RelationshipsCOMM0702 Managing Your AngerLLPD0005 Managing Your Time for Business Results Expert EncoreLLPD0004 Managing, Measuring and Maximizing Performance Expert Encorecomm_08_a07_bs_enus Mastering NegotiationOPER0195 Measurement Systems232292_ENG Measuring Project Outsourcing Successmgmt_10_a02_bs_enus Mentoring as a Managermgmt_10_a01_bs_enus Mentoring Effectivelymgmt_10_a06_bs_enus Mentoring On-linemgmt_10_a04_bs_enus Mentoring Strategies for the 21st CenturyMGMT0254 Mentoring Strategies in the 21st Century: ReplacedMGMT0285 Mindsets, Emotions, and Coaching: ReplacedMGMT0293 Models for Managing Technical Professionalsproj_07_a03_bs_enus Monitoring and Controlling Project Scopeproj_02_a06_bs_enus Monitoring, Controlling, and Closing ProgramsMGMT0133 Motivate and Recognize Employeescomm_08_a05_bs_enus Negotiating InclusivelyLLPD0007 Negotiating: Getting Past No to Yes! Expert Encoreoper_01_a02_bs_enus Non-value-added Steps and Taskscomm_13_a06_bs_enus Obtaining Results from the BossHR0254 Offers, Contracts, and Organizational Exit (HRCI/PHR)COMM0232 Optimizing Email at WorkLEAD0122 Organizational Culture and Leadership205433_ENG Organizing and Managing Project InformationOPER0204 OSHA General Industry HealthOPER0203 OSHA General Industry SafetyOPER0201 OSHA Standards and ComplianceMGMT0313 Overcoming Organizational NegativityMGMT0333 Overcoming the Challenges of ChangeOPER0321 Overview of Logistics Managementcomm_06_a03_bs_enus Participating Effectively in a Business MeetingCOMM0333 Participating Effectively in Business MeetingsPROJ0582 Performance Reporting and Stakeholder Managementmgmt_11_a02_bs_enus Performance Reviews

PROJ0562 Performing Quality Assurance and Controlcomm_07_a01_bs_enus Perspectives on Conflict in the WorkplaceCOMM0341 Perspectives on Conflict: Replacedcomm_06_a01_bs_enus Planning an Effective Business MeetingPROJ0591 Planning and Identifying Project Risk38614_ENG Planning and Managing Project Scope39766_ENG Planning and Managing the Project ScheduleCOMM0331 Planning Effective Business MeetingsPROJ0561 Planning for Qualityproj_11_a01_bs_enus Planning Project Human Resourcesproj_14_a01_bs_enus Planning Project ProcurementPROJ0601 Planning Project Procurement and Requesting Seller ResponsesPROJ0531 Planning Project Scope232202_ENG Planning the Outsourcing Dealproj_03_a03_bs_enus Portfolio Management Process Groupsproj_03_a02_bs_enus Portfolio Management Processes and the OrganizationMGMT0101 Prepare for Your New Management Rolecomm_01_a01_bs_enus Preparing a Business CaseMGMT0171 Preparing for Business CrisesCOMM0211 Preparing to Write Effectively to Your AudienceCOMM0326 Presentation as a Management ToolCOMM0303 Presentation Resources Available to You: Replacedcomm_05_a01_bs_enus Presenting SuccessfullyCOMM0301 Presenting to Succeed: Replacedcomm_01_a03_bs_enus Presenting Your CaseMGMT0161 Preventing Problem Performance: ReplacedFIN0151 Principles of Financial Management: ReplacedMGMT0312 Proactive Approaches to Stop Negativitypd_04_a02_bs_enus Problem Framingmgmt_05_a02_bs_enus Problem Performance Identificationmgmt_05_a03_bs_enus Problem Performance Improvementmgmt_05_a01_bs_enus Problem Performance PreventionPD0236 Problem Solving and Decision Making in Groups: ReplacedPD0212 Problem Solving for Common Business Challengespd_04_a03_bs_enus Problem Solving: Generating AlternativesOPER0191 Process Analysis and DocumentationMGMT0123 Process Management Skillsproj_12_a02_bs_enus Processes for Managing Project CommunicationsOPER0405 Processes for Quality Products and ServicesCOMM0171 Professional Assertiveness: ReplacedLLPD0006 Professional Communication Expert Encoreproj_02_a02_bs_enus Program Life Cycle and Organizationproj_02_a03_bs_enus Program Management Processes and the Initiating Process Groupproj_02_a04_bs_enus Program PlanningPROJ0442 Project Activity Duration Estimating (PMBOK 2000)PROJ0441 Project Activity Planning (PMBOK 2000)PROJ0005 Project Closing (PMBOK 2000-aligned)PROJ0481 Project Communications Planning (PMBOK 2000-aligned)PROJ0504 Project Contract Management (PMBOK 2000)PROJ0004 Project Controlling (PMBOK 2000-aligned)PROJ0453 Project Cost Control (PMBOK 2000)PROJ0452 Project Cost Estimating and Budgeting (PMBOK 2000)PROJ0003 Project Execution (PMBOK 2000-aligned)38657_ENG Project Human Resource Management- Managing and Coordinating the Project TeamPROJ0483 Project Information Distribution and Closure (PMBOK 2000)PROJ0001 Project Initiation (PMBOK 2000-aligned)PROJ0431 Project Initiation and Planning (PMBOK 2000)

PROJ0423 Project Integrated Change ControlPROJ0522 Project Integration: Executing and Completing a Projecten_US_41522_ng Project Leadership: Communicating Within a Project Teamen_US_41521_ng Project Leadership: Leading the Project Teamen_US_41523_ng Project Leadership: Overcoming ObstaclesPROJ0512 Project Lifecycles and Stakeholdersproj_01_a01_bs_enus Project Management Fundamentalsproj_05_a02_bs_enus Project Management Overviewproj_05_a03_bs_enus Project Management Process GroupsLLPM0003 Project Management Professional Certification (PMP) 2005 Expert Live with Encoreen_US_41601_ng Project Management: GovernmentPROJ0471 Project Organizational Planning (PMBOK 2000)PROJ0482 Project Performance Reporting (PMBOK 2000)PROJ0421 Project Plan Development (PMBOK 2000)PROJ0422 Project Plan Execution (PMBOK 2000)PROJ0514 Project PlanningPROJ0002 Project Planning (PMBOK 2000-aligned)PROJ0501 Project Procurement Planning (PMBOK 2000)PROJ0492 Project Qualitative Risk Analysis (PMBOK 2000 aligned)PROJ0462 Project Quality AssurancePROJ0463 Project Quality Control (PMBOK 2000)proj_10_a01_bs_enus Project Quality PlanningPROJ0461 Project Quality Planning (PMBOK 2000-aligned)PROJ0493 Project Quantitative Risk Analysis (PMBOK 2000)proj_07_a01_bs_enus Project Requirements and Defining ScopePROJ0451 Project Resource Planning (PMBOK 2000)PROJ0495 Project Risk Monitoring and Control (PMBOK 2000)PROJ0491 Project Risk Planning and IdentificationPROJ0494 Project Risk Response Planning (PMBOK 2000)PROJ0444 Project Schedule Control (PMBOK 2000)PROJ0443 Project Schedule Development (PMBOK 2000)PROJ0542 Project SchedulingPROJ0432 Project Scope Definition (PMBOK 2000)PROJ0433 Project Scope Verification and Change ControlPROJ0502 Project Solicitation (PMBOK 2000)PROJ0503 Project Source Selection (PMBOK 2000)PROJ0472 Project Staff Acquisition (PMBOK 2000)TEAM0132 Project Team Communication SkillsPROJ0473 Project Team Development (PMBOK 2000)en_US_42221_ng Project Team Management: Participating in a Project Teamen_US_42222_ng Project Team Management: Team Building Techniquesen_US_42223_ng Project Teams: Building a Project TeamOPER0194 Properties and Applications of Probability DistributionsCOMM0204 Punctuating with Skillproj_10_a02_bs_enus Quality Assurance and Quality Controloper_02_a01_bs_enus Quality Function Deployment (QFD)39043_ENG Quality Management and ControlOPER0403 Quality-minded ManagementFIN0113 Reading the Cash Flow StatementFIN0112 Reading the Income Statement and Balance Sheetlead_01_a01_bs_enus Recognizing a LeaderMGMT0173 Recovering from Business Crises37609_ENG Related Strands of Project ManagementLEAD0144 Removing Performance BarriersMGMT0223 Resolving Conflict through Problem Solvingcomm_02_a06_bs_enus Resolving Conflict with Communication SkillsPROJ0593 Responding to and Controlling Project Risk

MGMT0172 Responding to Business Crisescomm_13_a02_bs_enus Results and Teamwork without AuthorityMGMT0342 Reviewing Performance: ReplacedTEAM0144 Revving up Your High-performance Project TeamPD0241 Risk Basicsproj_13_a01_bs_enus Risk Management PlanningPD0245 Risk Strategies: The Cutting Edgeoper_02_a02_bs_enus Robust Design and Processhr_01_a07_bs_enus Safety, Health, and Security StrategiesOPER0181 Scoping the Six Sigma ProjectTEAM0122 Select, Evaluate, and Fund Cross-functional TeamsHR0233 Selecting the Best Applicant: ReplacedLEAD0202 Senior Leadership in ActionLEAD0201 Senior Leadership PrinciplesCOMM0202 Sentence ConstructionPD0102 Set Goals and Prioritize Your Use of Time132659_ENG Sharing Project Data and Working with MacrosOPER0178 Six Sigma and Critical Customer RequirementsOPER0161 Six Sigma and the Corporate EnterpriseOPER0177 Six Sigma and the Voice of the CustomerOPER0145 Six Sigma DMAIC: Analyzing the DataOPER0146 Six Sigma DMAIC: Analyzing the ProcessOPER0148 Six Sigma DMAIC: Controlling the Improved ProcessOPER0143 Six Sigma DMAIC: Defining the ProblemOPER0147 Six Sigma DMAIC: Improving the ProcessOPER0144 Six Sigma DMAIC: Measuring the ProcessOPER0131 Six Sigma Introduction: ReplacedOPER0176 Six Sigma Management and Planning Toolsoper_03_a02_bs_enus Six Sigma Process Improvementoper_03_a03_bs_enus Six Sigma Projects and Project TeamsOPER0174 Six Sigma Team Dynamics and PerformanceOPER0142 Six Sigma: Listening to the Voice of the CustomerOPER0141 Six Sigma: Reducing Variation to Improve QualityOPER0223 Six Sigma--Lean Tools for ControlOPER0224 Six Sigma--Measurement System Re-analysisOPER0221 Six Sigma--Statistical Process Controloper_02_a05_bs_enus Special Design Tools132510_ENG Specifying and Assigning ResourcesPROJ0042 Stakeholder Interests and Cultural Diversityproj_12_a01_bs_enus Stakeholders and the Communication Management Plancomm_11_a01_bs_enus Standard Business EtiquetteOPER0407 Steps for Successful ISO RegistrationPROJ0362 Strategic Approaches to Managing IT Projectshr_01_a04_bs_enus Strategic Human Resource DevelopmentPROJ0361 Strategic Planning and Positioning for IT ProjectsPD0244 Strategic Planning and Risk ManagementPD0183 Strategies for Better BalanceMGMT0125 Strategies for Transitioning into ManagementMGMT0282 Successful Coaching Relationships: Replacedmgmt_09_a02_bs_enus Successfully Coaching RelationshipsLLPM0001 Superior Project Management (SPM) Expert Livelch_01_a02_lc_enus Supervisor and Manager Sexual Harassment AwarenessOPER0323 Supply Chain Logistics ManagementOPER0504 Supply Chain Management and e-BusinessOPER0502 Supply Chain Management StrategiesOPER0503 Supply Chain Planning and Inventory ManagementOPER0505 Supply Chain Transportation and Facility Design

OPER0213 Taguchi and Quality Improvementmgmt_03_a01_bs_enus Taking on a Management RoleTEAM0211 Team Conflict: The Seeds of DissentCOMM0524 Team Feedback: A guideTEAM0133 Team-building Is an Inside JobCOMM0512 Teamwork and Results without Authority: ReplacedCOMM0143 Teamwork and Emotional Intelligence: Replacedpd_01_a02_bs_enus Techniques for Improved Time ManagementCOMM0022 The Art of Global Communicationfin_01_a02_bs_enus The Basics of BudgetingFIN0261 The Basics of Budgetingmgmt_07_a01_bs_enus The Basics of DelegationCOMM0151 The Basics of Listening: Replacedmgmt_09_a04_bs_enus The Coaching Skillsetlead_01_a02_bs_enus The Communication of a Shared Visioncomm_08_a04_bs_enus The Dynamics of InteractingCOMM0504 The Dynamics of InteractionCOMM0145 The Emotionally Intelligent Leader: ReplacedLEAD0143 The Enabling Leader: Replacedproj_02_a05_bs_enus The Executing Process GroupMGMT0276 The Facilitative Leader: Replacedmgmt_08_a01_bs_enus The Facilitator RoleCOMM0321 The Foundations of Presentationspd_04_a01_bs_enus The Fundamentals of Effective ThinkingOPER0501 The Fundamentals of Supply Chain ManagementCOMM0021 The Impact of Culture on CommunicationTEAM0173 The Individual's Role in a TeamCOMM0114 The Interpersonal Side of Conflictmgmt_09_a03_bs_enus The Key Stages of CoachingLEAD0148 The Leader as a Model: ReplacedPROJ0353 The Life Cycle of an IT ProjectMGMT0113 The Manager as Coach and Counselor: ReplacedMGMT0114 The Manager as Project Champion: ReplacedCOMM0113 The Many Faces of CommunicationLEAD0141 The Mark of a Leader: ReplacedCOMM0507 The Master Negotiatorcomm_02_a02_bs_enus The Mechanics of Communicating EffectivelyCOMM0002 The Mechanics of Effective Communication: ReplacedMGMT0252 The Mentoring Manager: Replacedlead_01_a08_bs_enus The Model LeaderCOMM0503 The Negotiation Process232209_ENG The Outsourcing ProjectMGMT0311 The Path from Pessimism to OptimismTEAM0215 The Path to Peace and HarmonyMGMT0262 The Personal Approach in Delegation: Replacedfin_01_a01_bs_enus The Principles of Financial ManagementCOMM0001 The Process of Interpersonal Communication: Replacedcomm_08_a03_bs_enus The Process of NegotiationTEAM0135 The Project Team Star PlayerMGMT0271 The Role of the Facilitator: ReplacedLEAD0131 The Secrets of Female LeadersTEAM0131 The Self-directed Project Team MemberOPER0175 The Six Sigma Change Agenthr_01_a01_bs_enus The Strategic Role of HR in OrganizationsOPER0401 The Who, What & Why of ISO 9000:2000COMM0017 The Writing Processmgmt_04_a01_bs_enus Tomorrow's Managers' Competencies

mgmt_04_a02_bs_enus Tomorrow's Managers' Development Toolsoper_01_a04_bs_enus Total Productive MaintenanceOPER0253 Tracking and Reporting Progress using Project Professional 2003132504_ENG Tracking and Reporting Progress using Project Professional 2003117565_ENG Tracking and Reporting with Project 2002OPER0408 Transitioning from ISO 9000:1994 to ISO 9001:2000OPER0123 Translating Requirements into Process Goalsmgmt_09_a06_bs_enus Trends in Coachingproj_01_a05_bs_enus Troubleshooting and Closing the ProjectTEAM0134 Troubleshooting for Project TeamsCOMM0402 Turn Difficult Callers into Delighted CustomersMGMT0221 Understanding ConflictFIN0111 Understanding Financial StatementsFIN0154 Understanding Financial Statements: ReplacedOPER0124 Understanding ProcessesMGMT0291 Understanding Technical ProfessionalsCOMM0203 Understanding Writing MechanicsLCO0123 Union AwarenessMGMT0134 Using Formal Discipline MeasuresCOMM0323 Using Presentation Equipment EffectivelyOPER0254 Variance, Contingency Tables, and Nonparametric TestsTEAM0224 Virtual Project ManagementTEAM0221 Virtual Team BasicsTEAM0222 Virtual Team CommunicationTEAM0225 Virtual Team LeadershipCOMM0141 What Is Emotional Intelligence? Replacedhr_03_a01_bs_enus What to Consider When Hiringcomm_08_a06_bs_enus What to Do When the Going Gets ToughCOMM0506 When the Going Gets ToughOPER0121 Why Customer Driven?hr_01_a03_bs_enus Workforce Planning and Employment Strategies117361_ENG Workgroup, Collaboration, and Advanced Reporting Options in Project 2002201354_ENG Working CollaborativelyCOMM0195 Working Effectively with Business Partners: ReplacedCOMM0194 Working Effectively with Customers: ReplacedCOMM0162 Working with Aggressive People: ReplacedCOMM0164 Working with Arrogant and Duplicitous People: ReplacedCOMM0163 Working with Negative People and Procrastinators: ReplacedMGMT0705 Working with Temporary Agenciescomm_02_a03_bs_enus Workplace Communication Skillslchr_01_a03_lc_enus Workplace Diversity Awarenesslchr_01_a02_lc_enus Workplace Ethicscomm_01_a02_bs_enus Writing a Business CaseCOMM0212 Writing Concisely and AccuratelyCOMM0213 Writing Effective Business DocumentsCOMM0015 Writing to Reach the AudienceCOMM0011 Writing with Intentionpd_01_a01_bs_enus Your Time and You

HRCourse Number Course NameLAW0101 A Manager's Introduction to Business LawMGMT0115 A Manager's Primer for Ensuring Accountability: ReplacedMGMT0002 A New Manager's Responsibilities and Fears: ReplacedMGMT0004 A New Manager's Role in The Company's Future: ReplacedMGMT0151 About 360-Degree Performance FeedbackHR0263 Affirmative Action and the EEO (HRCI/PHR - 2007-aligned)

LAW0104 American Business Formations in the 21st CenturyHR0156 Americans with Disabilities ActLCO0112 Americans with Disabilities Act (ADA)COMM0521 An Essential Guide to Giving FeedbackPROJ0511 An Introduction to Project ManagementTEAM0212 Analyzing Workplace War ZonesLCO0101 Antitrust--OverviewLCO0102 Antitrust--Talking with the CompetitionLCO0103 Antitrust-Trade AssociationsLCO0113 Attorney-Client PrivilegeLEAD0232 Attracting, Developing, and Retaining GenerationsMGMT0292 Attracting, Motivating, and Retaining Technical ProfessionalsCOMM0012 Avoiding Errors in Usage and PunctuationCOMM0013 Avoiding Grammatical Errors in Business WritingFIN0152 Basics of Budgeting: ReplacedMGMT0001 Becoming a Manager: ReplacedMGMT0181 Beginning the Change Process: ReplacedPD0192 Being Prepared for Change: ReplacedPROJ0552 Budgeting and Controlling CostsHR0211 Building a Firm FoundationSTGY0402 Building a Healthy SystemFIN0262 Building an Operating BudgetCOMM0192 Building Effective Intercultural Relationships: ReplacedCOMM0191 Building Effective Interfunctional Relationships: ReplacedCOMM0193 Building Effective Intergender Relationships: ReplacedCOMM0511 Building Relationships to Get Results: ReplacedHR0153 Business EthicsSTGY0321 Business Management and StrategyFIN0263 Capital BudgetingLEAD0121 Challenges of the 21st Centuryhr_02_a02_bs_enus Changing Corporate CultureHR0022 Changing the Corporate Culture: Replacedhr_03_a03_bs_enus Choosing the Best ApplicantMGMT0281 Coaching for Business: ReplacedLEAD0146 Coaching for Performance: ReplacedMGMT0284 Coaching Skills: ReplacedMGMT0286 Coaching Trends: ReplacedLCO0104 Code of ConductCOMM0007 Communicate for Contacts: ReplacedCOMM0004 Communicate for Results: ReplacedLEAD0142 Communicating a Shared Vision: ReplacedLEAD0145 Communicating as a Leader: ReplacedPD0193 Communicating during Organizational Change: ReplacedCOMM0182 Communication Etiquette: ReplacedCOMM0005 Communication Skills for Leadership: ReplacedCOMM0006 Communication Skills for Resolving Conflict: ReplacedCOMM0003 Communication Skills for the Workplace: ReplacedPROJ0581 Communications Planning and Information DistributionHR0269 Compensating Employees (HRCI/PHR - 2007-aligned)hr_01_a05_bs_enus Compensation and Benefits StrategiesMGMT0111 Competencies for Tomorrow's Managers: ReplacedHR0214 Conducting the Behavioral-based InterviewLCO0105 Conflict of InterestHR0163 Conflicts of InterestCOMM0502 Connect and CommunicateTEAM0214 Conquering Conflict through CommunicationMGMT0116 Continuous Learning for Tomorrow's Managers

MGMT0341 Continuous Performance Assessment: ReplacedLAW0102 Contracts in Commercial TransactionsPROJ0532 Controlling Project ScopeCOMM0522 Coping with Criticism and FeedbackPD0174 Corporate Social Responsibility: ReplacedCOMM0501 Crafting a DealFIN0161 Creating and Analyzing an Operating BudgetCOMM0014 Crisp CompositionPD0254 Critical Thinking Skills for ManagingLEAD0236 Cross-generational Workers in the 21st CenturyMGMT0164 Dealing with Problem Performance: ReplacedHR0182 Dealing with Sexual Harassment ClaimsMGMT0153 Delivering 360-Degree Performance FeedbackCOMM0302 Delivering Your Message: ReplacedHR0023 Designing a Diversity Initiative: ReplacedMGMT0294 Developing Career Plans for Your Technical ProfessionalsHR0267 Developing Employees (HRCI/PHR - 2007-aligned)PD0252 Developing Fundamental Critical Thinking SkillsHR0268 Developing Human Resources (HRCI/PHR - 2007-aligned)MGMT0112 Development Tools for Tomorrow's Managers: ReplacedCOMM0161 Difficult People in the Workplace: ReplacedHR0024 Diversity in the Future: ReplacedHR0152 Diversity in the Workplacehr_02_a04_bs_enus Diversity: the FutureHR0162 Documenting DisciplineLCO0114 Doing Business on the InternetMGMT0701 Doing Business with Independent ContractorsLCO0115 Doing Business with the GovernmentHR0164 Drug-free WorkplacePD0234 Dynamic Decision Making: ReplacedLEAD0126 Dynamics of LeadershipHR0241 EEO and Affirmative Action (HRCI/PHR)FIN0163 Effective Budget ManagementHR0232 Effective Interviewing: ReplacedTEAM0171 Effective Team-building StrategiesTEAM0172 Effectively Communicating in TeamsMGMT0152 Elements of a 360-degree Performance ReviewPROJ0541 Elements of Project Time ManagementLCO0106 E-mail and Internet UseHR0159 E-mail and Internet Use Policyhr_01_a06_bs_enus Employee and Labor Relations StrategiesHR0247 Employee Benefit Programs (HRCI/PHR)HR0253 Employee Compensation (HRCI/PHR)HR0248 Employee Development (HRCI/PHR)HR0244 Employee Relations (HRCI/PHR)LAW0103 Employment and Labor LawHR0264 Employment Management (HRCI/PHR - 2007-aligned)HR0272 Employment Relations (HRCI/PHR - 2007-aligned)LEAD0123 Energizing and Empowering EmployeesCOMM0154 Enhancing Your Listening Skills: ReplacedHR0155 Equal Employment Opportunity (EEO)PROJ0551 Estimating Activity CostsPD0171 Ethical Decision Making: ReplacedLCO0107 EthicsPROJ0041 Ethics and Professional KnowledgeCOMM0183 Etiquette and the Business Meeting: ReplacedCOMM0184 Etiquette for Supervisors: Replaced

COMM0181 Everyday Business Etiquette: ReplacedPROJ0515 Executing, Monitoring & Controlling, and Closing a ProjectCOMM0701 Experiencing AngerHR0216 Experiencing the Behavioral-based InterviewHR0225 Facilitating Effective HiringTEAM0154 Facilitating On-site and Virtual Teams: ReplacedLCO0116 Fair Labor Standards Act (FLSA)HR0154 Family Medical Leave Act (FMLA)LCO0108 Foreign Corrupt Practices ActPD0231 Foundations of Effective Thinking: ReplacedCOMM0201 Foundations of GrammarPD0232 Framing the Problem: ReplacedCOMM0514 Gaining Allies, Creating Change: ReplacedPD0233 Generating Alternatives in Problem Solving: ReplacedTEAM0213 Getting Past Clashes: Valuing Team DiversityCOMM0516 Getting Results from the Boss: ReplacedCOMM0515 Getting Results through Communication: ReplacedCOMM0016 Getting the Most from Business DocumentsCOMM0523 Giving Feedback to ColleaguesCOMM0525 Giving Feedback: A Manager's GuideCOMM0342 Handling Conflict with Others: ReplacedHR0276 Health and Safety in the Workplace (HRCI/PHR - 2007-aligned)LCO0301 HIPAA Privacy RulesHR0191 HIPAA: Electronic Health Data TransactionsHR0192 HIPAA: Evaluating the Impact of the Privacy RuleHR0193 HIPAA: Implementing Privacy RulesHR0194 HIPAA: Securing Protected Health InformationHR0231 Hiring Considerations: ReplacedMGMT0702 Hiring Temporary (Contingent) EmployeesHR0344 How to Make Your Company Saferhr_04_a01_bs_enus HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned)HR0249 Human Resource Development (HRCI/PHR)HR0261 Human Resources Fundamentals (HRCI/PHR - 2007-aligned)MGMT0162 Identifying Problem Performance: ReplacedPD0235 Implementing and Evaluating a Decision: ReplacedMGMT0163 Improving Problem Performance: ReplacedCOMM0505 Inclusive NegotiatingMGMT0183 Incorporating Change in Your Organization: ReplacedLCO0121 Independent Contractors and Temporary EmployeesPROJ0521 Initiating a Project and Preparing the Project PlanLCO0117 Insider TradingLAW0105 Intellectual Property and Proprietary RightsLCO0109 Intellectual Property OverviewLCO0118 Interviewing and Hiring Practiceshr_03_a02_bs_enus Interviewing EffectivelyPROJ0513 Introduction to Project Process Groups and Initiating a ProjectLEAD0231 Introduction to Work Force GenerationsHR0345 Keeping Your Company out of Legal TroubleMGMT0283 Key Stages in Coaching: ReplacedTEAM0151 Launching Successful On-site and Virtual Teams: ReplacedLAW0106 Lawsuits and NegotiationsMGMT0003 Lead and Communicate Effectively as a New Manager: ReplacedLEAD0124 Leadership and the Knowledge WorkerCOMM0513 Leadership without Authority: ReplacedLEAD0125 Leading Change from the Front LineCOMM0332 Leading Effective Business MeetingsLEAD0234 Leading Generations X and Next

LEAD0233 Leading Silent Generation and Baby Boom WorkersTEAM0152 Leading Successful On-site Teams: ReplacedLEAD0147 Leading through Change: ReplacedTEAM0153 Leading Virtual Teams: ReplacedMGMT0704 Legal Pitfalls Regarding Independent ContractorsCOMM0152 Listening for Comprehension: ReplacedCOMM0153 Listening for Higher Purposes: ReplacedLEAD0235 Making Cross-generational Teams Workhr_04_a02_bs_enus Management of the HR Process (HRCI/SPHR - 2007-aligned)PD0172 Managerial Business Ethics: ReplacedTEAM0216 Manager's Performance Guide - Team Conflict SkillsHR0346 Managing a Violent CrisisFIN0264 Managing Budgets EffectivelyFIN0153 Managing Cash Flows: ReplacedCOMM0343 Managing Conflict in the Organization: ReplacedMGMT0703 Managing Contingent EmployeesHR0243 Managing Employment (HRCI/PHR)STGY0354 Managing from a Global Viewpointhr_01_a08_bs_enus Managing the HR ProcessMGMT0182 Managing Through the Change: ReplacedCOMM0702 Managing Your AngerMGMT0285 Mindsets, Emotions, and Coaching: ReplacedMGMT0293 Models for Managing Technical ProfessionalsHR0245 Non-union Work Environments (HRCI/PHR)HR0274 Non-Unionized Workplaces (HRCI/PHR - 2007-aligned)HR0252 Occupational Health and Safety (HRCI/PHR)HR0266 Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned)HR0224 Online RecruitingLEAD0122 Organizational Culture and LeadershipPD0173 Organizational Ethics: ReplacedPD0255 Organizational Scope of Critical ThinkingMGMT0313 Overcoming Organizational NegativityCOMM0333 Participating Effectively in Business MeetingsCOMM0341 Perspectives on Conflict: ReplacedPD0191 Perspectives on Organizational Change: ReplacedCOMMC161 Pessoas difíceis no local de trabalho / Difficult People in the Workplacehr_02_a03_bs_enus Planning a Diversity InitiativePROJ0591 Planning and Identifying Project RiskCOMM0331 Planning Effective Business MeetingsPROJ0531 Planning Project ScopeHR0343 Potential Powder Kegs: Identifying & Defusing ThemHR0215 Preparing as the IntervieweeHR0213 Preparing for the Behavioral InterviewCOMM0303 Presentation Resources Available to You: ReplacedCOMM0301 Presenting to Succeed: ReplacedMGMT0161 Preventing Problem Performance: ReplacedFIN0151 Principles of Financial Management: ReplacedMGMT0312 Proactive Approaches to Stop NegativityPD0236 Problem Solving and Decision Making in Groups: ReplacedHR0271 Programs to Benefit Employees (HRCI/PHR - 2007-aligned)PROJ0442 Project Activity Duration Estimating (PMBOK 2000)PROJ0441 Project Activity Planning (PMBOK 2000)PROJ0005 Project Closing (PMBOK 2000-aligned)PROJ0481 Project Communications Planning (PMBOK 2000-aligned)PROJ0504 Project Contract Management (PMBOK 2000)PROJ0004 Project Controlling (PMBOK 2000-aligned)PROJ0453 Project Cost Control (PMBOK 2000)

PROJ0452 Project Cost Estimating and Budgeting (PMBOK 2000)PROJ0003 Project Execution (PMBOK 2000-aligned)PROJ0483 Project Information Distribution and Closure (PMBOK 2000)PROJ0001 Project Initiation (PMBOK 2000-aligned)PROJ0431 Project Initiation and Planning (PMBOK 2000)PROJ0423 Project Integrated Change ControlPROJ0522 Project Integration: Executing and Completing a ProjectPROJ0512 Project Lifecycles and StakeholdersPROJ0471 Project Organizational Planning (PMBOK 2000)PROJ0482 Project Performance Reporting (PMBOK 2000)PROJ0421 Project Plan Development (PMBOK 2000)PROJ0422 Project Plan Execution (PMBOK 2000)PROJ0514 Project PlanningPROJ0002 Project Planning (PMBOK 2000-aligned)PROJ0501 Project Procurement Planning (PMBOK 2000)PROJ0492 Project Qualitative Risk Analysis (PMBOK 2000 aligned)PROJ0462 Project Quality AssurancePROJ0463 Project Quality Control (PMBOK 2000)PROJ0461 Project Quality Planning (PMBOK 2000-aligned)PROJ0493 Project Quantitative Risk Analysis (PMBOK 2000)PROJ0451 Project Resource Planning (PMBOK 2000)PROJ0495 Project Risk Monitoring and Control (PMBOK 2000)PROJ0491 Project Risk Planning and IdentificationPROJ0494 Project Risk Response Planning (PMBOK 2000)PROJ0444 Project Schedule Control (PMBOK 2000)PROJ0443 Project Schedule Development (PMBOK 2000)PROJ0542 Project SchedulingPROJ0432 Project Scope Definition (PMBOK 2000)PROJ0433 Project Scope Verification and Change ControlPROJ0502 Project Solicitation (PMBOK 2000)PROJ0503 Project Source Selection (PMBOK 2000)PROJ0472 Project Staff Acquisition (PMBOK 2000)PROJ0473 Project Team Development (PMBOK 2000)COMM0204 Punctuating with SkillHR0161 Questionable Interviewing QuestionsLCO0119 Record RetentionHR0166 Record Retention PolicyHR0265 Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned)HR0222 Recruiting for the 21st Century: StrategiesHR0221 Recruiting for the 21st Century: The MarketHR0223 Recruiting SuccessfullyHR0251 Recruitment and Selection (HRCI/PHR)STGY0405 Redesigning Your Organization: Part 1STGY0406 Redesigning Your Organization: Part IILEAD0144 Removing Performance BarriersHR0226 RetentionMGMT0342 Reviewing Performance: ReplacedHR0157 Rightful TerminationHR0277 Risk Assessment and Prevention (HRCI/PHR - 2007-aligned)hr_01_a07_bs_enus Safety, Health, and Security StrategiesHR0172 Sarbanes Oxley: Whistleblower ProtectionHR0212 Screening ApplicantsHR0233 Selecting the Best Applicant: ReplacedCOMM0202 Sentence ConstructionHR0273 Sexual Harassment at Work (HRCI/PHR - 2007-aligned)LCO0201 Sexual Harassment Awareness for EmployeesHR0181 Sexual Harassment Awareness for Employees

LCO0202 Sexual Harassment Awareness for Supervisors and ManagersHR0242 Sexual Harassment in the Workplace (HRCI/PHR)HR0183 Sexual Harassment Training for Human Resource ProfessionalsPROJ0042 Stakeholder Interests and Cultural Diversityhr_04_a04_bs_enus Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned)hr_04_a06_bs_enus Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned)hr_04_a07_bs_enus Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned)hr_04_a05_bs_enus Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned)hr_04_a03_bs_enus Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR - 2007-aligned)hr_01_a04_bs_enus Strategic Human Resource DevelopmentSTGY0302 Strategic Management - Analysis and ChoiceSTGY0303 Strategic Management - Corporate ImplementationSTGY0301 Strategic Management - PlanningHR0262 Strategic Management (HRCI/PHR - 2007-aligned)PD0253 Strategies for Facilitating Critical ThinkingMGMT0282 Successful Coaching Relationships: ReplacedLEAD0303 Succession Planning and Human ResourcesLEAD0304 Succession Planning ManagementLEAD0301 Succession Planning OverviewLEAD0302 Succession Planning StrategiesSTGY0404 System ArchetypesSTGY0403 Systems-thinking Models and Thinking SkillsSTGY0407 Taking Systems Thinking into Your Personal LifeTEAM0211 Team Conflict: The Seeds of DissentCOMM0524 Team Feedback: A guideCOMM0512 Teamwork and Results without Authority: ReplacedSTGY0322 Technology Management and StrategyFIN0261 The Basics of BudgetingCOMM0151 The Basics of Listening: ReplacedCOMM0504 The Dynamics of InteractionLEAD0143 The Enabling Leader: ReplacedTEAM0173 The Individual's Role in a TeamFIN0162 The Ins and Outs of Capital BudgetingLEAD0148 The Leader as a Model: ReplacedMGMT0113 The Manager as Coach and Counselor: ReplacedMGMT0114 The Manager as Project Champion: ReplacedLEAD0141 The Mark of a Leader: ReplacedCOMM0507 The Master NegotiatorCOMM0002 The Mechanics of Effective Communication: ReplacedCOMM0503 The Negotiation ProcessMGMT0311 The Path from Pessimism to OptimismTEAM0215 The Path to Peace and HarmonyCOMM0001 The Process of Interpersonal Communication: Replacedhr_02_a01_bs_enus The Reasons Why Diversity MattersPD0251 The Role of Critical Thinking in OrganizationsLCO0122 The Sarbanes-Oxley Act of 2002hr_01_a01_bs_enus The Strategic Role of HR in OrganizationsHR0342 The Three Stages of Aggressive BehaviorCOMM0017 The Writing ProcessLCO0111 Trade SecretsLCO8203 UK Discrimination in the WorkplaceFIN0154 Understanding Financial Statements: ReplacedMGMT0291 Understanding Technical ProfessionalsHR0165 Understanding the Fair Labor Standards Act (FLSA)COMM0203 Understanding Writing MechanicsLCO0123 Union AwarenessHR0246 Union Work Environments (HRCI/PHR)

HR0275 Unionized Workplaces (HRCI/PHR - 2007-aligned)STGY0401 What is Systems Thinking?hr_03_a01_bs_enus What to Consider When HiringCOMM0506 When the Going Gets ToughHR0021 Why Diversity Matters: Replacedhr_01_a03_bs_enus Workforce Planning and Employment StrategiesCOMM0195 Working Effectively with Business Partners: ReplacedCOMM0194 Working Effectively with Customers: ReplacedCOMM0162 Working with Aggressive People: ReplacedCOMM0164 Working with Arrogant and Duplicitous People: ReplacedCOMM0163 Working with Negative People and Procrastinators: ReplacedMGMT0705 Working with Temporary AgenciesHR0341 Workplace Aggression: The Scope of the ProblemLCO0203 Workplace HarassmentHR0151 Workplace HarassmentCOMM0015 Writing to Reach the AudienceCOMM0011 Writing with IntentionCOMMH161 ??s???a ?t?µa st? ???? e??as?a? / Difficult People in the Workplace: ReplacedSTGYI403 ????????? ????????: ?????? ? ?????? / Systems-thinking Models and Thinking SkillsLEAD7142 ???????????????? / Communicating a Shared Vision

Advanced Project Leadership: Organization, Strategy and Business NeedsAdvanced Project Leadership: Selling Project Management to the OrganizationAdvanced Project Management: Building Productive Stakeholder Relationships

Managing Projects with Microsoft Office Project 2007 Expert Encore

Project Human Resource Management- Managing and Coordinating the Project Team

Project Management Professional Certification (PMP) 2005 Expert Live with Encore

Workgroup, Collaboration, and Advanced Reporting Options in Project 2002

HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned)

Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned)

Pessoas difíceis no local de trabalho / Difficult People in the Workplace

Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned)Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned)Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned)Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned)Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR - 2007-aligned)

??s???a ?t?µa st? ???? e??as?a? / Difficult People in the Workplace: Replaced????????? ????????: ?????? ? ?????? / Systems-thinking Models and Thinking Skills