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Project Report
On
IMPACT OF JOB ENRICHMENT ON EMPLOYEE MOTIVATION
On
Glaxosmithkline Pharm aceuticals Limited
UNDER GUIDEANCE OF:
MRS. PRAKASH MA`AM SUBMMITED BY: SWATI GUPTA MBA FINAL YEAR
Acknowledgement
A research cannot be said to be work of an individual. A research is a combination of views and
ideas, suggestions and contributions of many people.
We take this opportunity to thank all the people whose cooperation and encouragement made the
completion of this research project a possibility.
First of all we wish to express my sincere gratitude and for all the support throughout the
project study to my research guide Mrs. Pooja Prakash under whose guidance the Research was
undertaken. Without her supervision at each stage of research, the task would not have been
accomplished.
Last but not the least I wish to thank all the respondents who gave me some of their
valuable time to fill up the questionnaires, without which the Research wouldn’t have been a
success.
CONTENTS
PREFACECERTIFICATEACKNOWLEDGEMENTCHAPTER 1
1.1 INTRODUCTION1.2 REVIEW OF LITERATURE
CHAPTER 22.1 COMPANY PROFILE2.2 HISTORY2.3 GROWTH
CHAPTER 3 3.1 OBJECTIVE OF THE STUDY
3.2 RESEARCH METHODOLOGY
3.3 RESEARCH DESIGN
3.4 SAMPLE SIZE
3.5 SAMPLING TECHNQUE
3.6 SOURCES OF DATA
CHAPTER 4
4.1 ANALYSIS OF THE DATA
4.2 FINDINGS
4.3 LIMITATIOM OF STUDY
CHAPTER 5
CONCLUSION
CHAPTER 6
BIBLIOGRAPHY
CHAPTER 7
APPENDICE
EXECUTIVE SUMMARY
Someone has rightly said that practical experience is far better and closer to the real world than
more theoretical exposure. The practical experience helps the students to view the real business
world closely, which in turn widely influences their perceptions and arguments their
understanding of the real situation.
Research work constitutes the backbone of any management education programmed. A
management student has to do research work quiet frequently during his entire span.
MBA is the stepping-stone to management care in order to reach practical and concrete results.
This project is on Impact of Job Enrichment on Employee Motivation of GlaxoSmithKline
Pharmaceuticals Ltd.
Job Enrichment refers vertical expansion of jobs. It increases the degree to which the worker
controls the planning, execution, and evaluation of work. An enriched job organizes the tasks so
as to allow the worker to do a complete activity, increases the employee’s freedom and
independence, increases job responsibility and provides feedback.
Employee’s job enrichment could be done in number of ways as follows.
By job rotation, allows workers to do different varieties of tasks.
By combining tasks, work activities are combined to give more challenging work
assignments.
By implementing participative management, this allows employees to participate in
decision making and strategic planning.
By providing autonomy for work , this allows employees to work independently
By providing feedback for their work, this allows employees to understand how poor or
well they are doing.
By increasing client relationships, this increases direct relationship between employee
and his clients.
Based on above understanding of job enrichment, we have identified factors which by which job
enrichment could be done .These factors are as follows.
Job redesigning
Autonomy
Feedback
Work place challenge
Customer interaction
Participate management
Flexible working hours
Use of technical skills
On the job training
The main objectives of the project is to understand the JOB ENRICHMENT IMPACT ON
EMPLOYEE MOTIVATION in detail by interacting with the management, supervision and
workers and to see how far the various measures are implemented and bring out the drawbacks if
any and recommended measures for the betterment of the system. Secondly to critically evaluate
the JOB ENRICHMENT impact on employee motivation as well as on absenteeism and turnover.
At last study the most extensive changes those are critical for high motivation and performance.
Chapter 1
1.1 Introduction: Job Enrichment
The current research project is based on JOB ENRICHMENT. The new changes both in science
and technology and business environment have brought a change in functional approach of an
industrial organization. The human resource executive plays a significant role to set and achieve
the objectives as the functional horizon is extended from legalistic mundane approach to human
relation. Employees are not perceived as human resource, as some human resource experts have
termed the human resource as “knowledge capital” of the organization.
It is, therefore, imperative for human resource executive to adopt a rationale approach to muster
and accumulate the so-called knowledge capital. This places an immense responsibility on HR
executive, as there no direct scale to measure human HR activities vis-à-vis the output.
Definition: Job Enrichment is the addition to a job of tasks that increase the amount of employee
control or responsibility. It is a vertical expansion of the job as opposed to the horizontal
expansion of a job, which is called job enlargement.
Most of us want interesting, challenging jobs where we feel that we can make a real difference to
other people’s lives. As it is for us, so it is for the people who work with or for us. So why are so
many jobs so boring and monotonous? And what can you do to make the jobs you offer more
satisfying? (By reducing recruitment costs, increasing retention of experienced staff and
motivating them to perform at a high level; you can have a real impact on the bottom line.)
One of the key factors in good job design is job enrichment. This is the practice of enhancing
individual jobs to make the responsibilities more rewarding and inspiring for the people who do
them.
With job enrichment, you expand the task set that someone performs. You provide more
stimulating and interesting work that adds variety and challenge to an employee’s daily routine.
This increases the depth of the job and allows people to have more control over their work. The
central focus of job enrichment is giving people more control over their work (lack of control is a
key cause of stress, and therefore of unhappiness.) Where possible, allow them to take on tasks
that are typically done by supervisors. This means that they have more influence over planning,
executing, and evaluating the jobs they do. In enriched jobs, people complete activities with
increased freedom, independence, and responsibility. They also receive plenty of feedback, so
that they can assess and correct their own performance.
Here are some strategies you can use to enrich jobs in your workplace:
Rotate Jobs – Give people the opportunity to use a variety of skills, and perform different
kinds of work. The most common way to do this is through job rotation. Move your workers
through a variety of jobs that allow them to see different parts of the organization learn
different skills and acquire different experiences. This can be very motivating, especially for
people in jobs that are very repetitive or that focus on only one or two skills.
Combine Tasks – Combine work activities to provide a more challenging and complex work
assignment. This can significantly increase “task identity” because people see a job through
from start to finish. This allows workers to use a wide variety of skills, which can make the
work seem more meaningful and important. For example, you can convert an assembly line
process, in which each person does one task, into a process in which one person assembles a
whole unit. You can apply this model wherever you have people or groups that typically
perform only one part of an overall process. Consider expanding their roles to give them
responsibility for the entire process, or for a bigger part of that process.
Identify Project-Focused Work Units – Break your typical functional lines and form
project-focused units. For example, rather than having all of your marketing people in one
department, with supervisors directing who works on which project, you could split the
department into specialized project units – specific storyboard creators, copywriters, and
designers could all work together for one client or one campaign. Allowing employees to
build client relationships is an excellent way to increase autonomy, task identity, and
feedback.
Create Autonomous Work Teams – This is job enrichment at the group level. Set a goal for
a team, and make team members free to determine work assignments, schedules, rest breaks,
evaluation parameters, and the like. You may even give them influence over choosing their
own team members. With this method, you’ll significantly cut back on supervisory positions,
and people will gain leadership and management skills.
Implement Participative Management – Allow team members to participate in decision
making and get involved in strategic planning. This is an excellent way to communicate to
members of your team that their input is important. It can work in any organization – from a
very small company, with an owner/boss who’s used to dictating everything, to a large
company with a huge hierarchy. When people realize that what they say is valued and makes
a difference, they’ll likely be motivated.
Redistribute Power and Authority – Redistribute control and grant more authority to
workers for making job-related decisions. As supervisors delegate more authority and
responsibility, team members’ autonomy, accountability, and task identity will increase.
Increase Employee-Directed Feedback – Make sure that people know how well, or poorly,
they’re performing their jobs. The more control you can give them for evaluating and
monitoring their own performance, the more enriched their jobs will be. Rather than have
your quality control department go around and point out mistakes, consider giving each team
responsibility for their own quality control. Workers will receive immediate feedback, and
they’ll learn to solve problems, take initiative, and make decisions.
Job enrichment provides many opportunities for people’s development. You’ll give them lots of
opportunity for their task to participate in how their work gets done, and they’ll most-likely
enjoy an increased sense of personal responsibility. Job enrichment is connected to the concept
of job enlargement.
Job enrichment is the process of "improving work processes and environments so they are more
satisfying for employees".
Many jobs are monotonous and unrewarding - particularly in the primary and secondary
production industries. Workers can feel dissatisfied in their position due to a lack of a challenge,
repetitive procedures, or an over-controlled authority structure.
Job enrichment tries to eliminate these problems, and bring better performance to the workplace.
There are three key parts to the process of job enrichment:
1. Turn employees' effort into performance:
Ensuring that objectives are well-defined and understood by everyone. The overall corporate
mission statement should be communicated to all. Individual's goals should also be clear.
Each employee should know exactly how she fits into the overall process and be aware of
how important her contributions are to the organization and its customers.
Providing adequate resources for each employee to perform well. This includes support
functions like information technology, communication technology, and personnel training
and development.
Creating a supportive corporate culture. This includes peer support networks, supportive
management, and removing elements that foster mistrust and politicking.
Free flow of information. Eliminate secrecy.
Provide enough freedom to facilitate job excellence. Encourage and reward employee
initiative. Flextime or compressed hours could be offered.
Provide adequate recognition, appreciation, and other motivators.
Provide skill improvement opportunities. This could include paid education at universities or
on the job training.
Provide job variety. This can be done by job sharing or job rotation programmes.
It may be necessary to re-engineer the job process. This could involve redesigning the
physical facility, redesign processes, change technologies, simplification of procedures,
elimination of repetitiveness, redesigning authority structures.
2. Link employee’s performance directly to reward:
Clear definition of the reward is a must
Explanation of the link between performance and reward is important
Make sure the employee gets the right reward if performs well
If reward is not given, explanation is needed
3. Make sure the employee wants the reward. How to find out?
Ask them
Use surveys( checklist, listing, questionnaire)
Job enrichment is a type of job redesign intended to reverse the effects of tasks that are repetitive
requiring little autonomy. Some of these effects are boredom, lack of flexibility, and employee
dissatisfaction (Leach & Wall, 2004). The underlying principle is to expand the scope of the job
with a greater variety of tasks, vertical in nature, that require self-sufficiency. Since the goal is to
give the individual exposure to tasks normally reserved for differently focused or higher
positions, merely adding more of the same responsibilities related to an employee's current
position are not considered job enrichment.
The basis for job enrichment practices is the work done by Frederick Herzberg in the 1950's and
60's, which was further refined in 1975 by Hackman and Oldham using what they called the Job
Characteristics Model. This model assumes that if five core job characteristics are present, three
psychological states critical to motivation are produced, resulting in positive outcomes (Kotila,
2001). Figure 1 illustrates this model.
Job enrichment can only be truly successful if planning includes support for all phases of the
initiative. Ohio State University Extension began a job enrichment program in 1992 and
surveyed the participants five years later. The results, broken down into 3 sub-buckets of data
beyond the main grouping of advantages/disadvantages as shown in Table 1, indicate the
University had not fully considered the planning and administrative aspects of the program
(Fourman and Jones, 1997). While the benefits are seemingly obvious, programs fail not because
of a lack of benefits, but rather due to implementation problems. These problems can include a
perception of too great a cost, lack of long-term commitment of resources, and potential job
classification changes (Cunningham and Eberle, 1990).
In order for a job enrichment program to produce positive results, worker needs and
organizational needs must be analyzed and acted upon. According to Cunningham and Ederle
(1990), before an enrichment program is begun, the following questions should be asked:
1. Do employees need jobs that involve responsibility, variety, feedback, challenge,
accountability, significance, and opportunities to learn?
2. What techniques can be implemented without changing the job classification plan?
3. What techniques would require changes in the job classification plan? (p.3)
When asked about the successes of a Training Generalist job enrichment program begun in 2002,
Karen Keenan, Learning Manager with Bank of America, stated the accomplishments were,
"greater than expected". The Training Generalist program has resulted in three successful
participants to date. According to Ms. Keenan, positive results can be directly tied to a program
that addressed the strategic goal of greater resource flexibility without adding to staff, as well as
to proper planning, guidance, and feedback for the participants. Having a voluntary program
contributed as well, attracting a high caliber of individuals eager to expand their skills and be
positioned for advancement. To date, all three Training Generalists have experienced promotions
and additional recognition while affording Ms. Keenan's team financial results and workload
flexibility it could not have otherwise achieved.
A job enrichment program can be a very effective intervention in some situations where a
Performance Technician is faced with a request for motivational training. Ralph Brown (2004)
summed it up very nicely:
Job enrichment doesn't work for everyone. Some people are very resistant to more responsibility
or to opportunities for personal growth, but…researchers report that some people they expected
to resist seized the opportunity. Enriching jobs is a particularly effective way to develop
employees provided the jobs are truly enriched, not just more work for them to do.
EVOLUTION OF MOTIVATION THEORIES
Mainstream theories about employee motivation have varied greatly over the past century. Early
conceptions, sometimes termed "traditional" management theory, assumed that work was an
intrinsically undesirable pursuit and that workers naturally sought to do as little as possible. This
translated into a sort of carrot-and-stick managerial policy whereby companies tried to maximize
motivation by providing adequate compensation as an incentive but also by guarding against any
sign of wayward behavior through authoritarian control regimes.
A backlash in the 1940s and 1950s against such policies, which did not always prove particularly
successful, emphasized building a conducive social environment in which workers felt valued
and respected. This model still maintained management's authority over all critical matters, but
attempted to make the workplace more palatable by humanizing it.
Current notions of employee motivation started to take root in the 1960s. Elaborating on the
importance of human factors, contemporary theories envision workers as large and often
untapped reserves of skills, ideas, and other potential benefits to an organization. The motivation
process, according to this view, involves tailoring the work environment and incentive structure
to harness as much of this potential as possible. This approach emphasizes granting employees
greater flexibility, power, responsibility, and autonomy so that, to some extent, they may shape
their own work environments as they see fit, while remaining accountable for both favorable and
unfavorable outcomes of their actions.
THEORIES APPLIED
Some attempts to bolster employee motivation still consider only extrinsic rewards. Endless
mixes of employee benefits such as health care and life insurance, profit sharing, employee
stock ownership plans (ESOPs), exercise facilities, subsidized meal plans, child care
availability, company cars, and more have been used by companies in their efforts to maintain
happy employees. Although some experts argue that many of these efforts, if only directed at
motivating employees, are just a waste of company money, it is clear that for certain individuals
in certain scenarios, monetary incentives can stimulate better job performance—at least for a
while.
The debate, rather, has been over whether such material factors have more than a superficial
impact on motivation. Many modern theorists propose that the motivation an employee feels
toward his or her job has less to do with material rewards such as those described above, than
with the design of the job itself. Studies as far back as 1924 show that simplified, repetitive jobs,
for instance, fostered boredom and the taking of frequent, unauthorized breaks by those who
performed them. In 1950 a series of attitude surveys found that highly segmented and simplified
jobs resulted in lower employee morale and output. Other consequences of low employee
motivation include absenteeism and high employee turnover, both very costly for businesses.
"Job enlargement" initiatives began to crop up in major companies in the 1950s, with one
champion of the cause being IBM founder Thomas Watson, Sr. On the academic front, Turner
and Lawrence proposed task attributes that characterize jobs that motivate.
Turner and Lawrence suggest that there are three basic characteristics of a "motivating" job:
1. It must allow a worker to feel personally responsible for a meaningful portion of the
work accomplished. An employee must feel ownership of and connection to the work he
or she performs. Even in team situations, a successful effort will foster an individual's
awareness that his or her contributions were important in accomplishing the group's tasks.
2. It must provide outcomes which have intrinsic meaning to the individual. Effective
work that does not lead a worker to feel that his or her efforts matter will not be
maintained. The outcome of an employee's work must have value to him or hers and to
others in the organization.
3. It must provide the employee feedback about his or her accomplishments. A
constructive, believable critique of the work performed is crucial to a worker's
continuance or improvement of that which has already been performed.
In 1971 Hackman and Lawler tested these ideas. Using a telephone company as a test site, they
surveyed 200 employees to determine relationships between employee attitudes and behavior
and the characteristics of the employee's job. The study also assessed whether an employee's
reaction to his or her work was dependent upon particular kinds of satisfactions valued by the
employee. Positive correlations were found to exist between the quality of an employee's job,
with quality jobs meeting the three criteria above, and positive employee attitudes and behavior.
Further, "doing well" at a job was interpreted by the employee as having put in a high quality
performance, rather than a high quantity performance. Employees felt positively when they had
accomplished something they felt was meaningful, and strove to do so if given an encouraging
opportunity.
MOTIVATION TOOLS
The methods of motivating employees today are as numerous and different as the companies
operating in the global business environment. What is the nature of the company and its
industry? Is it small or big? What kind of culture is fostered? Is it conservative or innovative?
What is important to the employees? What steps have been taken to find out?
The best employee motivation efforts focus on what employees deem to be important. It may be
that employees within the same department of the same organization will have different
motivators. Many organizations today find that flexibility in job design and reward has resulted
in employees' increased longevity with the company, increased productivity, and better morale.
Although this "cafeteria-plan" approach to the work-reward continuum presents variety, some
strategies are prevalent across all organizations that strive to improve employee motivation.
EMPOWERMENT
Giving employees more responsibility and decision-making authority increases their control over
the tasks for which they are held responsible and better equips them to carry out those tasks.
Trapped feelings arising from being held accountable for something one does not have the
resources to carry out are diminished. Energy is diverted from self-preservation to improved task
accomplishment. Empowerment brings the job enlargement of the 1950s and the job enrichment
that began in the 1960s to a higher level by giving the employees some of the power to expand
their own jobs and create new, personally identified challenges.
CREATIVITY AND INNOVATION
At many companies, employees with creative ideas do not express them to management for fear
of jeopardizing their jobs. Company approval and toeing the company line have become so
ingrained in some working environments that both the employee and the organization suffer.
When the power to create in the organization is pushed down from the upper echelon to line
personnel, employees are empowered and those who know a job, product, or service best are
given the opportunity to use their ideas to improve it. The power to create motivates employees
and benefits the organization in having a more flexible workforce, using more wisely the
experience of its employees and increasing the exchange of ideas and information among
employees and departments. These improvements also create an openness to change that can
give a company the ability to respond quickly to market changes and sustain a first mover
advantage in the marketplace. Minnesota Mining and Manufacturing Co., better known as 3M,
has fostered company wide creativity for decades. Its relentless support of new ideas has paid off
in profitability and loyal employees who are so motivated that they have the most nimble and
successful new product development system in the industry. MCI (now part of MCI WorldCom),
too, encourages employees to develop new ideas and take chances with them. A top manager
there stated, "We don't shoot people who make mistakes around here, we shoot people who don't
take risks."
LEARNING
If employees are given the tools and the opportunities to accomplish more, most will take on the
challenge. Companies can motivate employees to achieve more by committing to perpetual
enhancement of employee skills. Accreditation and licensing programs for employees are an
increasingly popular and effective way to bring about growth in employee knowledge and
motivation. Often, these programs improve employees' attitudes toward the client and the
company, while bolstering self-confidence. Supporting this assertion, an analysis of factors
which influence motivation to learn found that it is directly related to the extent to which training
participants believe that such participation will affect their job or career utility. In other words, if
the body of knowledge gained can be applied to the work to be accomplished, then the
acquisition of that knowledge will be a worthwhile event for the employee and employer.
QUALITY OF LIFE
The number of hours worked each week by American workers is on the rise again and many
families have two adults working those increased hours. Under these circumstances, many
workers are left wondering how to meet the demands of their lives beyond the workplace. Often,
this concern occurs while at work and may reduce an employee's productivity and morale.
Companies that have instituted flexible employee arrangements have gained motivated
employees whose productivity has increased. Programs incorporating flextime, condensed
workweeks, or job sharing, for example, have been successful in focusing overwhelmed
employees toward the work to be done and away from the demands of their private lives.
MONETARY INCENTIVE
For all the championing of alternative motivators, money still occupies a rightful place in the mix
of motivators. The sharing of a company's profits gives incentive to employees to produce a
quality product, perform a quality service, or improve the quality of a process within the
company. What benefits the company directly benefits the employee. Monetary and other
rewards are being given to employees for generating cost savings or process-improving ideas, to
boost productivity and reduce absenteeism. Money is effective when it is directly tied to an
employee's ideas or accomplishments. Nevertheless, if not coupled with other, non monetary
motivators, its motivating effects are short-lived. Further, monetary incentives can prove
counterproductive if not made available to all members of the organization.
OTHER INCENTIVES
Study after study has found that the most effective motivators of workers are non monetary.
Monetary systems are insufficient, in part because expectations often exceed results and because
disparity between salaried individuals may divide rather than unite employees. Proven non
monetary motivators foster team spirit and include recognition, responsibility, and advancement.
Managers, who recognize the "small wins" of employees, promote participatory environments,
and treat employees with fairness and respect will find their employees to be more highly
motivated. One company's managers brainstormed to come up with 30 powerful rewards that
cost little or nothing to implement. The most effective rewards, such as letters of commendation
and time off from work, enhanced personal fulfillment and self-respect. Over the longer term,
sincere praise and personal gestures are far more effective and more economical than awards of
money alone. In the end, a program that combines monetary reward systems and satisfies
intrinsic, self-actualizing needs may be the most potent employee motivator.
1.2 Review of Literature
Honold(1997), suggests that an empowered organization is one where managers supervise more
people than in a traditional hierarchy and delegate more decisions to their subordinates (Malone,
1997). Managers act like coaches and help employees solve problems. Employees, he concludes,
have increased responsibility. Superiors empowering subordinates by delegating responsibilities
to them leads to subordinates who are more satisfied with their leaders and consider them to be
fair and in turn to perform up to the superior’s expectations (Keller and Dansereau, In practice,
the definition of delegation appears to be of critical importance.It can be discerned by the
language used by the researcher. The words “subordinate” and “superior” in the language
suggests giving additional tasks to employees. This is not perceived as empowering by
employees (Menon 1995). Providing for the development of self-worth by negotiating for
latitude in decision making and changing aspects of the employee’s job leads to increased levels
of perceived self-control and hence empowerment.
Johnson (2008), studied that absenteeism due to stress increased slightly in South African
companies in 2008 compared with the previous year. So far 3.4% of all sick leaves taken until
the end of June this year were due to stress, depression and anxiety, according to Cams, a
company which looks at corporate absenteeism. This was line with indications that the country
was experiencing an economic downturn. In 2007 this figure was 3.1% and 3.9% in 2006. The
research was done with the help of statistics from 100,000 employees in 60 companies, using
data from doctor-issued sick certificates. "Companies should therefore continue to ask
themselves what they could do to make their staff happy and productive."
Mills(1973), predicts that Industrial sociologists and psychologists have often paid little more
than scant attention to the actual work of the people they have been studying. The literature is
full of brief comments about the work situation which lack both data and an analytical
framework. This deficiency is surprising. Work content has been shown to have a significant
impact on behaviour, morale, and productivity in the workplace. The purpose of job design
research is to seek to understand this relationship more clearly and then to use research-based
insights to create jobs which are more satisfying to perform, and more efficient in performance.
As such this body of knowledge should be a subject of particular relevance for personnel
specialists since job content considerations should affect recruitment, training, placement and
effort-reward policies. However, although job content has very wide repercussions for the
personnel area, job design is frequently left by default to the technical and engineering
specialists, who seek to make their work system function effectively in production rather than
human terms.
Mogelof et.al (2005), discusses context-driven job satisfaction tradeoffs associated with careers
in élite versus non-élite organizations and the role organizations may play in facilitating or
impeding workers’ participation in valued activities. It emphasizes the importance of
participation in valued activities as a key driver of job satisfaction. The original purpose of this
study was not to focus on job satisfaction, but rather to conduct an exploratory investigation of
how symphony orchestra players cope with the frustrations and disappointments of orchestra life.
Symphony orchestra players report surprisingly low levels of job satisfaction given the
perception held by many that life and work in symphony orchestras is glamorous and rewarding.
Orpen(2007), examined that (1) Employees in the enriched condition perceived their jobs as
more enriched than before; (2) enrichment caused significant increases in employee job
satisfaction, job involvement, and internal motivation; (3) enrichment led to significant decreases
in absenteeism and turnover; but (4) enrichment had little impact on performance, whether
assessed by superiors' ratings or by actual output. These findings, which are described in terms of
the Hackman-Oldham theory of job design, are regarded as suggestive evidence that enrichment
can cause substantial improvements in employee attitudes, but that these benefits may not lead to
greater productivity. It is argued that in order to explain the effect of enrichment on performance,
it is necessary to consider other factors besides the psychological states produced by jobs which
are seen to have certain characteristics.
Peter et.al (2004), said Job enrichment is a type of job redesign intended to reverse the effects of
tasks that are repetitive requiring little autonomy. Some of these effects are boredom, lack of
flexibility, and employee dissatisfaction (Leach & Wall, 2004). The underlying principle is to
expand the scope of the job with a greater variety of tasks, vertical in nature, that require self-
sufficiency. Since the goal is to give the individual exposure to tasks normally reserved for
differently focused or higher positions, merely adding more of the same responsibilities related
to an employee's current position is not considered job enrichment.
Pettman (1979), examines that “quality of working life” (QWL) has grown steadily over a
period in which the industrialized nations have increasingly come to question the role and status
of human beings in the modern technological environment. In recent years concern with the
nature of work, its impact upon people, and their attitudes towards it, seem to have sharpened.
Investigation of, and experimentation with, the qualitative aspects of working life—its ability to
confer self-fulfillment directly, for example, as opposed to being a means of acquiring goods—
has gained momentum under the influence of a unique set of economic, social, political and
technological factors. The outpouring of books, reports and articles from a wide variety of
sources has, not surprisingly, grown apace.
Roberts(2006), study that absence is a major issue for many UK organizations, yet less than half
monitor the cost of absence to their business (CIPD, July 2007). On average the cost of absence
is £659 per employee per year and in addition to this the indirect cost of absenteeism on the
organization is significant, affecting productivity levels and knowledge management and putting
customer service, morale and corporate reputations at risk.
Managing absence is about starting with the little things.
Ullah (1991), Considers that implementing total quality management is more a matter of
changing people than changing technologies. Shows how psychology can be used to facilitate the
process. Examines attitudes and behavior, values and motivation. Discusses work redesign and
goal setting as methods of motivating staff to achieve desired standards of work behavior.
Finally, considers the importance of psychological measurement to test customer attitudes.
Concludes that there are other areas of organizational psychology which have implications for
implementing a programmed of total quality, and that the human side of TQM is at least as
important as the technical side.
INT RODUCTION OF A COMPANY
Chapter 2
2.1 COMPANY PROFILE
GlaxoSmithKline plc (LSE: GSK NYSE: GSK), often abbreviated to GSK, is a global pharmaceutical, biologics, vaccines and consumer healthcare company headquartered in London, United Kingdom. It is the world's third largest pharmaceutical company measured by revenues (after Johnson & Johnson and Pfizer). GlaxoSmithKline (GSK) is a research-based pharmaceutical company with operations in more than 117 countries, and products sold in over 130 countries. Our business employs over 100,000 people in 117 countries. In 2000, GSK was formed by the merger of Glaxo Wellcome and SmithKline Beecham. The major markets for the company’s products are the US, France, Japan, the UK, Italy, Germany and Spain. In 2005, the company entered into an innovative public-private partnership to develop vaccines against some of the world’s most feared diseases such as, AIDS, malaria and tuberculosis.
The company has two business segments: pharmaceuticals, which include prescription pharmaceuticals and vaccines; and consumer healthcare, which consists of over-the-counter medicines, oral care and nutritional healthcare.
GSK’s prescribed pharmaceutical product lines include antibiotics, antidepressants, gastrointestinal, dermatological, respiratory, cancer and cardiovascular medications. GSK has a more balanced portfolio than many of the larger pharmaceutical manufacturers, covering central nervous system disorders, respiratory and anti-infective (including HIV treatments) including anti-viral and anti-bacterial, each contributing approximately one fifth of its drug sales. The company’s largest therapeutic area deals with disorders of the central nervous system, led by the anti-depressant ‘Seroxat/Paxil’. GSK has a wide variety of vaccines against diseases including hepatitis A and B, diphtheria, tetanus, whooping cough and influenza. Pharmaceuticals and vaccines contributed USD32.11 billion in 2005, a growth of 9.13% over 2004. Pharmaceuticals and vaccines accounted for 86% of total revenues in 2005.
Alongside its pharmaceutical business, GSK’s consumer healthcare division brings oral healthcare, over-the-counter medicines and nutritional healthcare products to millions of people. Consumer healthcare reported revenues at USD5.16 billion in 2005, which accounts for 13.85% of the company’s total revenue. This represents a growth of 3.92% over the previous year.
Division of GlaxoSmithKline Company
There are eight divisions in gsk which deals different fields of disease. In Gsk these division known as in term of Teams.
1. Enteroplus Team -12. Derma - Team-23. Asclapius Team-34. Unikorn Team-4 5. Vaccines Team-56. Pulmonary & Critical Care(PACC) Team-67. Oncology Team-78. Pegasus Team-8
LIST OF PRODUCTS:-
The company's products include:
1. AUGMENTIN
2. BETNOVATE
3. BETNESOL
4. BIOTENE
5. BOOST
6. CALPOL
7. CEFTUM
8. DITIDE
9. FORTUM
10. HORLICKS11. LANOXIN
12. NICORETTE
13. RIBENE14. SEPTRAN
15. TENOVATE
16. T-BACT
17. ZINETAC
THE MISSION STATEMENT OF THE COMPANY
‘’We have a challenging and inspiring mission to improve the quality of human life by enabling people to do more, feel better and live longer.’’
Strategies of the company
Since 2008, we have focused our business around the delivery of three strategic priorities, which aim to increase growth, reduce risk and improve our long-term financial performance:
Grow a diversified global business Deliver more products of value Simplify the operating model
ORGANISATION STRUCTURE OF GSK
Board of Directors
The Board of Directors is responsible for the group's system of corporate governance and is ultimately accountable for the group's activities, strategy, risk management and financial performance.
The Chief Executive Officer is responsible for the management of the business and is assisted by the Corporate Executive Team.
Sir Christopher Gent - Non-Executive Chairman
Sir Christopher Gent is Non-Executive Chairman of GlaxoSmithKline plc. He also serves as Chairman of the Nominations and Corporate Responsibility Committees.
Andrew Witty - Chief Executive Officer
Andrew Witty is Chief Executive Officer of GlaxoSmithKline. He assumed this role in May 2008 after being appointed to the Board in January 2008.
Professor Sir Roy Anderson - Non-Executive Director
Professor Sir Roy Anderson is the Professor of Infectious Disease Epidemiology in the Faculty of Medicine, Imperial College, and London.
Dr Stephanie Burns - Non-Executive Director
Dr Stephanie Burns is Chairman and Chief Executive Officer of Dow Corning
Simon Dingemans - Chief Financial Officer Designate
Simon Dingemans is Chief Financial Officer of GlaxoSmithKline. He assumed this role in April 2011, after being appointed to the Board in January 2011..
Sir Deryck Maughan - Non-Executive Director
Sir Deryck Maughan is an Independent Non-Executive Director and Managing Director of Kohlberg Kravis Roberts and Co. (KKR) and Chairman of KKR Asia.
James Murdoch - Non-Executive Director
James Murdoch is Chairman and Chief Executive of News Corporation, Europe and Asia.
Dr Daniel Podolsky - Non-Executive Director
Dr Daniel Podolsky is an Independent Non-Executive Director and is President of the University of Texas Southwestern Medical Center.
Moncef Slaoui - Chairman, Research & Development
Moncef Slaoui assumed the role of Chairman, Research & Development, GlaxoSmithKline, in June 2006.
Corporate Executive Team
Andrew Witty - Chief Executive Officer
Andrew Witty became CEO in May 2008 after joining the Board in January 2008.
Simon Bicknell - Senior Vice President, Governance, Ethics and Assurance
Simon Bicknell, Senior Vice President, Company Governance, Ethics and Assurance were appointed to the role in January 2011.
John Clarke - President, Consumer Healthcare
John Clarke assumed the role of President, Consumer Healthcare, GlaxoSmithKline in January 2006.
Deirdre Connelly - President, North American Pharmaceuticals
Deirdre Connelly assumed the role of President, North American Pharmaceuticals, in GlaxoSmithKline on 9 February 2009.
Simon Dingemans - Chief Financial Officer
Simon Dingemans is Chief Financial Officer of GlaxoSmithKline. He assumed this role in April 2011, after being appointed to the Board in January 2011.
Moncef Slaoui - Chairman, Research & Development
Moncef Slaoui assumed the role of Chairman, Research & Development, in GlaxoSmithKline in June 2006.
Claire Thomas - Senior Vice President, Human Resources
Claire Thomas was appointed Senior Vice President, Human Resources, in May 2008.
Dan Troy - Senior Vice President & General Counsel
Dan Troy joined GSK as Senior Vice President and General Counsel in September 2008.
2.2 HISTORY
Former GlaxoSmithKline building in Hamburg, Germany
GSK was formed in 2000 by the merger of GlaxoWellcome plc (formed from the acquisition of Wellcome plc by Glaxo plc), and SmithKline Beecham plc (from the merger of Beecham plc, and SmithKline Beckman Corporation).
GlaxoWellcome
In 1880, Burroughs Wellcome & Company was founded in London by American pharmacists Henry Wellcome and Silas Burroughs. The Wellcome Tropical Research Laboratories opened in 1902. In 1959 the Wellcome Company bought Cooper, McDougall & Robertson Inc. to become more active in animal health. The Wellcome Company production centre was moved from New York to North Carolina in 1970 and the following year another research centre was built.
Glaxo was founded in Bunnythorpe, New Zealand in 1904.Originally Glaxo was a baby food manufacturer processing local milk into a baby food by the same name: the product was sold in the 1930s under the slogan "Glaxo builds bonny babies". Still visible on the main street of Bunnythorpe is a derelict dairy factory (factory for drying and processing cows' milk into powder) with the original Glaxo logo clearly visible, but nothing to indicate that this was the start of a major multinational company.
Glaxo became Glaxo Laboratories, and opened new units in London in 1935. Glaxo Laboratories bought two companies, Joseph Nathan and Allen & Hanburys, in 1947 and 1958 respectively. After the Company bought Meyer Laboratories in 1978, it started to play an important role in the US market. In 1983 the American arm Glaxo Inc. moved to Research Triangle Park (US headquarters/research) and Zebulon (US manufacturing) in North Carolina. Burroughs Wellcome and Glaxo merged in 1995 to form GlaxoWellcome. In the same year, GlaxoWellcome opened its Medicine Research Centre in Steven age. Three years later GlaxoWellcome bought Polfa Poznan Company in Poland.
SmithKline Beecham In 1843, Thomas Beecham launched his Beecham's Pills laxative in England giving birth to the Beecham Group.
Beechams opened its first factory in St Helens, Lancashire, England for rapid production of medicines in 1859. By the 1960s it was extensively involved in pharmaceuticals.
The GSK Headquarters in Brantford
In 1830, John K. Smith opened its first pharmacy in Philadelphia. In 1865 Mahlon Kline joined the business which, 10 years later, became Smith, Kline & Co. Subsequently, in 1891, it merged with French, Richard and Company. It changed its name to Smith Kline & French Laboratories as it focused more on research in 1929. Years later, Smith Kline & French Laboratories opened a new laboratory in Philadelphia; it then bought Norden Laboratories, a business doing research into animal health.
Smith Kline & French Laboratories bought Recherché ET Industries Thérapeutiques (Belgium) in 1963 to order to focus on vaccines. The Company started to expand globally buying seven laboratories in Canada and the US in 1969. In 1982, it bought Allergan, a manufacturer of eye and skincare products. The Company merged with Beckman Inc. later that year and then changed its name to SmithKline Beckman.
In 1988, SmithKline Beckman bought its biggest competitor, International Clinical Laboratories, and in 1989 merged with Beecham to form SmithKline Beecham plc. The headquarters of the Company were then moved to England. To expand research & development in the US, SmithKline Beecham bought a new research center in 1995. Another new research centre at New Frontiers Science Park in Harlow was opened in 1997.
In 2000, Glaxo Wellcome and SmithKline Beecham merged to form GlaxoSmithKline.
Diversity
GlaxoSmithKline was named one of the 100 Best Companies for Working Mothers in 2007 by Working Mother magazine and was recognized by the International Charter for its efforts. GSK also received a perfect score of 100 percent from the Human Rights Campaign Foundation's 2008 Corporate Equality Index, an annual report card of corporate America's treatment of gay, lesbian, bisexual, and transgender (GLBT) employees, customers and investors. GSK also supports employee diversity networks for groups such as ECN, PTPN, GLBT, AAA, etc.
2.3 GROWTH
BUSINESS TURNOVER
The Present turnover of gsk is around £28.4bn and earning per share 53.9p before major restructuring and the dividend per share 65p.20% Growth of Horlicks in India in 2010. In terms of turnover gsk Company has been ranked 2nd in the India. The British pharmaceutical group GlaxoSmithKline (GSK) surged by 18.5 percent of its net profit for the first quarter compared to the same period last year. The result amounted to 1.34 billion pounds (1.54 billion), reported AFP. Sales for the quarter rose 8.7 percent to 7.357 billion pounds, attributed mainly to rising sales of a vaccine called. 'Swine flu "or virus H1N1. Particularly strong growth in sales of drugs has been reported in emerging markets (+43%), Asia Pacific and Japan (+45%) and Europe (+16%), the company said. U.S. sales have fallen by 1% annually. Launched a program to cut costs is expected to allow the group to achieve savings of 2.2 billion pounds by 2012, of which 1.5 billion by the end of this year. By GSK express positive attitudes towards business in 2010, providing he continues to thrive despite the decline in demand for flu vaccines and the expiration of certain medicine patents.
.
Chapter 3
3.1 Objectives of the Study
To understand the JOB ENRICHMENT IMPACT ON EMPLOYEE MOTIVATION in
detail by interacting with the management, Regional sales manager and field sales manager
and to see how far the various measures are implemented and bring out the drawbacks if
any and recommended measures for the betterment of the system.
To critically evaluate the JOB ENRICHMENT impact on employee motivation as well as
on absenteeism and turnover.
To study the most extensive changes those are critical for high motivation and
performance.
Measure the performance which effected by the job enrichment.
3.2 Research Methodology
Job Enrichment refers vertical expansion of jobs. It increases the degree to which RSM and FSO
controls the planning, execution, and evaluation of work. An enriched job organizes the tasks so
as to allow the FSO to do a complete activity, increases the employee’s freedom and
independence, increases job responsibility and provides feedback.
Employee’s job enrichment could be done in number of ways as follows.
By job rotation, allows FSO to do different varieties of tasks.
By combining tasks, work activities are combined to give more challenging work
assignments.
By implementing participative management, this allows employees to participate in
decision making and strategic planning.
By providing autonomy for work , this allows employees to work independently
By providing feedback for their work, this allows employees to understand how poor or
well they are doing.
By increasing client relationships, this increases direct relationship between employee
and his clients.
The research methodology adopted in this research consists of the following steps:
Procedure followed: Based on above understanding of job enrichment, we have identified
factors which by which job enrichment could be done .These factors are as follows.
Job redesigning
Autonomy
Feedback
Work place challenge
Customer interaction
Participate management
Flexible working hours
Use of technical skills
On the job training
A questionnaire was prepared to see the effect of all of the above factors of employee
motivation, absenteeism and turnover which in turn effects employee satisfaction.
Independent variables for the study: Job Enrichment ( Job redesigning, Autonomy, Feedback,
work place challenge, customer interaction, participative management, flexible working hours,
use of technical skills, on the job training)
Dependent variables for the study: Motivation, Absenteeism, Turnover, Job Satisfaction.
3.3 Design of Research
Our research design is concentrated with the specification of method and procedures used for
conducting study. The research design of our study is both explanatory as well as descriptive.
Our research is exploratory in initial stages to provide background to the study. Here we explore
general subjects to study.
i) Study of available literature.
ii) Survey of experienced individuals.
iii) Analysis of insight stimulating examples.
Gradually as we proceed we shift to a descriptive research design as we concrete data from
primary sources as well. We choose to make the study descriptive as it is too made regarding
JOB ENRICHMENT IMPACT ON EMPLOYEE MOTIVATION of the company.
3.4 Sample Size
Where the frame and population are identical, statistical theory yields exact recommendations on
sample size. However, where it is not straightforward to define a frame representative of the
population, it is more important to understand the cause system of which the populations are
outcomes and to ensure that all sources of variation are embraced in the frame. Large number of
observations is of no value if major sources of variation are neglected in the study. In other
words, it is taking a sample group that matches the survey category and is easy to survey.
The sample size of a statistical sample is the number of observations that constitute it. It is
typically denoted n, a positive integer (natural number). Typically, different sample sizes lead to
different precision of measurement. This can be seen in such statistical rules as the law of large
numbers and the central limit theorem. Population consists of 3000 employees. Our sample
element comprises ASM and FSO.
Name and proper identification of the employees was taken from the attendance register of the
company.
Initial characteristics of the sample size
Sample size taken for study: 30
Age Group: 22-32 yrs
Work Experience: 4-8 years
3.5 Sampling technique
Sampling is that part of statistical practice concerned with the selection of individual
observations intended to yield some knowledge about a population of concern, especially for the
purposes of statistical inference. Each observation measures one or more properties (weight,
location, etc.) of an observable entity enumerated to distinguish objects or individuals. Survey
weights often need to be applied to the data to adjust for the sample design. Results from
probability theory and statistical theory are employed to guide practice.
The sampling process comprises several stages:
Defining the population of concern
Specifying a sampling frame, a set of items or events possible to measure
Specifying a sampling
method for selecting items
or events from the frame
Determining the sample size
Implementing the sampling
plan
Sampling and data
collecting
Reviewing the sampling
process
The sampling technique will be probabilistic sampling more specifically the random sampling.
As in probabilistic sampling the select unit for observation with known probabilities so that
statistically sound assumptions are supported from the sample to entire population so that we had
positive probability of being selected into the sample. Since the number of employees at different
level management is quite high so it is not possible to collect data from each individual working
in the company. Here we will use SIMPLE RANDOM SAMPLING method for selecting the
employees. In this method each member of the population has an equal probability of being the
sample.
3.6 Sources of Data
My purpose is to provide information that will assist you in interpreting Statistics data. The
information (also known as metadata) is provided to ensure an understanding of the basic
concepts that define the data including variables and classifications; the underlying statistical
methods and surveys; and key aspects of the data quality. Direct access to questionnaires is also
provided.
I will used primary source of data that is structured questionnaire will be used. As our research
problem is to study job enrichment impact on employee motivation. This research data collected
from the primary source only. Our method of collecting the data is from the questionnaire that
will be filled by the respondent from the sample, it will be structured questionnaire. The project
report much attention was paid on the subjective study because the topic deals with psycho-socio
behavior of the FSO.
3.7 Test Applied
ANOVA: Two-Factor without Replication
In statistics, analysis of variance (ANOVA) is a collection of statistical models, and their
associated procedures, in which the observed variance is partitioned into components due to
different explanatory variables. The initial techniques of the analysis of variance were developed
by the statistician and geneticist R. A. Fisher in the 1920s and 1930s, and is sometimes known as
Fisher's ANOVA or Fisher's analysis of variance, due to the use of Fisher's F-distribution as
part of the test of statistical significance.
R.A FISHER, “Analysis of variance is the separation of the variance ascribe to one group of
causes from the variance ascribe to other group.
Two-way ANOVAs (also known as a factorial ANOVAs, with two factors) when you have one
measurement variable and two nominal variables. The nominal variables (often called "factors"
or "main effects") are found in all possible combinations.
A two-way ANOVAs may be done with replication (more than one observation for each
combination of the nominal variables) or without replication (only one observation for each
combination of the nominal variables).
Assumptions
Two-way ANOVAs, like all ANOVAs, assumes that the observations within each cell are
normally distributed and have equal variances
Two-way ANOVAs without replication
Null hypotheses: When there is only a single observation for each combination of the nominal
variables, there are only two null hypotheses: that the means of observations grouped by one
factor are the same, and that the means of observations grouped by the other factor are the same.
It is impossible to test the null hypothesis of no interaction. Testing the two null hypotheses
about the main effects requires assuming that there is no interaction.
How the test works: The mean square is calculated for each of the two main effects, and a total
mean square is also calculated by considering all of the observations as a single group. The
remainder mean square (also called the discrepancies or error mean square) is found by
subtracting the two main effect mean squares from the total mean square. The F-statistic for a
main effect is the main effect mean square divided by the remainder mean square.
Repeated measures: One experimental design that is analyzed by a two-way anova is repeated
measures, where an observation has been made on the same individual more than once. This
usually involves measurements taken at different time points. For example, you might measure
running speed before, one week into, and three weeks into a program of exercise. Because
individuals would start with different running speeds, it is better to analyze using a two-way
anova, with "individual" as one of the factors, rather than lumping everyone together and
analyzing with a one-way anova. Sometimes the repeated measures are repeated at different
places rather than different times, such as the hip abduction angle measured on the right and left
hip of individuals. Repeated measures experiments are often done without replication, although
they could be done with replication.
In a repeated measures design, one of main effects is usually uninteresting and the test of its null
hypothesis may not be reported. If the goal is to determine whether a particular exercise program
affects running speed, there would be little point in testing whether individuals differed from
each other in their average running speed; only the change in running speed over time would be
of interest.
Randomized blocks: Another experimental design that is analyzed by a two-way anova is
randomized blocks. This often occurs in agriculture, where you may want to test different
treatments on small plots within larger blocks of land. Because the larger blocks may differ in
some way that may affect the measurement variable, the data are analyzed with a two-way
anova, with the block as one of the nominal variables. Each treatment is applied to one or more
plot within the larger block, and the positions of the treatments are assigned at random. This is
most commonly done without replication (one plot per block), but it can be done with replication
as well
Chapter 4
ANALYSIS AND INTERPRETATION
1) Impact of Job redesign on Motivation, Absenteeism and Turnover
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
30
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 83.30% employees while on
6.66% level of motivation was decreased and 10.00% were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there is impact of Job redesign on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Job redesign on Motivation, Absenteeism and Turnover.
Motivation Absenteeism TurnoverIncrease 25 2 6Decrease 2 8 14No Effect 3 20 10
Ha: There is an impact of Job redesign on Motivation, Absenteeism and Turnover.ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average
Variance
Row 1 3 33 11 151Row 2 3 24 8 36Row 3 3 33 11 73
Column 1 3 30 10 169Column 2 3 30 10 84Column 3 3 30 10 16
ANOVA Source of Variation SSS d.f MSS Fcal F tab
Rows 18 2 9 7.69231 6.944276Columns 0 2 0 0 6.944276
Error 520 4 130
Total 538 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 7.69231, since
calculated value is greater than the tabulated value, hence null hypotheses is rejected. There is
impact of Job redesign on Motivation, Absenteeism and Turnover.
2) Impact of Job Autonomy on Motivation, Absenteeism and Turnover
GRAPHICAL REPRESENTATION
It is also interpreted that level of motivation was increased on 80.00% employees while on
13.33% level of motivation was decreased and 6.66% were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there are is impact of Job autonomy on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Job autonomy on Motivation, Absenteeism and Turnover.
Increase Decrease No Effect0
5
10
15
20
25
30
MotivationAbsenteeismTurnover
Motivation Absenteeism TurnoverIncrease 24 2 8Decrease 4 14 12No Effect 2 14 10
Ha: There is an impact of Job autonomy on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average VarianceRow 1 3 34 11.33333 129.3333Row 2 3 30 10 28Row 3 3 26 8.666667 37.33333
Column 1 3 30 10 148Column 2 3 30 10 48Column 3 3 30 10 4
ANOVA Source of Variation
SSS d.f MSS Fcal F tab
Rows 10.66667 2 5.333333 8.54795 6.944276Columns 0 2 0 0 6.944276
Error 389.3333 4 97.33333
Total 400 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 8.59231, since
calculated value is greater than the tabulated value, hence null hypotheses is rejected. There is
impact of Job autonomy on Motivation, Absenteeism and Turnover. It is also interpreted that
level of motivation was increased on 80.00% employees while on 13.33% level of motivation
was decreased and 6.66% were not affected.
3) Impact of Feedback on Motivation, Absenteeism and Turnover
Motivation Absenteeism TurnoverIncrease 16 6 5Decrease 4 9 13No Effect 10 15 12
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
2
4
6
8
10
12
14
16
18
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 53.33% employees while on
13.33% level of motivation was decreased and 33.33% were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if is impact of Feedback on Motivation, Absenteeism
and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Feedback on Motivation, Absenteeism and Turnover.
Ha: There is an impact of Feedback on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY
Count Sum Average Variance
Row 1 3 27 9 37Row 2 3 26 8.66666
720.3333
3Row 3 3 37 12.3333
36.33333
3
Column 1 3 30 10 36Column 2 3 30 10 21Column 3 3 30 10 19
Source of Variation
SSS d.f MSS Fcal F tab
Rows 24.66667 2 12.33333 0.387435 6.944276Columns 0 2 0 0
Error 127.3333 4 31.83333
Total 152 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 0.387435,
since calculated value is less than the tabulated value, hence a null hypothesis is accepted.
There is no impact of feedback on Motivation, Absenteeism and Turnover.
4) Impact of Work Challenges on Motivation, Absenteeism and Turnover
MotivationAbsenteeis
m TurnoverIncrease 21 8 6Decrease 5 8 16No Effect 4 14 8
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 70.00% employees while on
16.67% level of motivation was decreased and 13.33% were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if is impact of work challenges on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of work challenges on Motivation, Absenteeism and Turnover.
Ha: There is an impact of work challenges on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average VarianceRow 1 3 35 11.6666
766.3333
3Row 2 3 29 9.66666
732.3333
3Row 3 3 26 8.66666
725.3333
3
Column 1 3 30 10 91Column 2 3 30 10 12Column 3 3 30 10 28
ANOVA
Source of Variation
SSS df MSS Fcal F tab
Rows 14 2 7 7.112903 6.944276Columns 0 2 0 0 6.944276
Error 248 4 62
Total 262 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 7.112903,
since calculated value is more than the tabulated value, hence a null hypothesis is rejected.
There is impact of work challenges on Motivation, Absenteeism and Turnover.
5) Impact of customer interaction on Motivation, Absenteeism and Turnover
MotivationAbsenteeis
m TurnoverIncrease 3 4 2Decrease 9 7 8No Effect 18 19 20
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
Motivation AbsenteesimTurnover
It is also interpreted that level of motivation was increased on 13.33%employees while on
23.34% level of motivation was decreased and 63.33%were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if is impact of Customer interaction on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Customer interaction on Motivation, Absenteeism and Turnover.
Ha: There is an impact of Customer interaction on Motivation, Absenteeism and TurnoverANOVA: Two-Factor without Replication
SUMMARY Count Sum Average
Variance
Row 1 3 9 3 76Row 2 3 24 8 7Row 3 3 57 19 37
Column 1 3 30 10 57Column 2 3 30 10 63Column 3 3 30 10 84
ANOVA
Source of Variation
SS d.f MS Fcal F tab
Rows 168 2 84 1.4 6.944276Columns 0 2 0 0 6.944276
Error 240 4 60
Total 408 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 1.4, since
calculated value is less than the tabulated value, hence a null hypothesis is accepted. There is
no impact of Customer interaction on Motivation, Absenteeism and Turnover.
6) Impact of Participative Decision on Motivation, Absenteeism and Turnover
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
30
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 80.00%employees while on
13.33% level of motivation was decreased and 6.67%were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there is impact of Participative Decision on
Motivation, Absenteeism and Turnover or not.
Motivation Absenteeism TurnoverIncrease 24 2 5Decrease 4 10 16No Effect 2 18 9
Step1: State Hypothesis:
Ho: There is no impact of Participative Decision on Motivation, Absenteeism and Turnover.
Ha: There is an impact of Participative Decision on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average VarianceRow 1 3 31 10.33333 142.3333Row 2 3 30 10 36Row 3 3 29 9.666667 64.33333
Column 1 3 30 10 148Column 2 3 30 10 64Column 3 3 30 10 31
ANOVA
Source of Variation
SS df MS F F crit
Rows 0.666667 2 0.333333 9.002747 6.944276Columns 0 2 0 0 6.944276
Error 485.3333 4 121.3333
Total 486 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 9.002747, since
calculated value is more than the tabulated value, hence a null hypothesis is rejected. There is
impact of Participative Decision on Motivation, Absenteeism and Turnover.
7) Impact of Flexible Working Hours on Motivation, Absenteeism and Turnover
Motivation Absenteeism TurnoverIncrease 8 3 2Decrease 15 11 18No Effect 7 16 10
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
2
4
6
8
10
12
14
16
18
20
Motivation AbsenteesimTurnover
It is also interpreted that level of motivation was increased on 23.33% employees while on
50.00 % level of motivation was decreased and 26.67%were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there is impact of Flexible Working Hours on
Motivation, Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Flexible Working Hours on Motivation, Absenteeism and Turnover.
Ha: There is an impact of Flexible Working Hours on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average Variance
Row 1 3 13 4.333333
20.6667
Row 2 3 44 14.66666
37.8668
Row 3 3 33 11 17.33333
Column 1 3 30 10 19Column 2 3 30 10 43Column 3 3 30 10 64
ANOVA Source of Variation
SS df MS F F crit
Rows 50.66667 2 25.33333 7.503311 6.944276Columns 0 2 0 0 6.944276
Error 201.3333 4 50.33333
Total 252 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 7.503311,
since calculated value is more than the tabulated value, hence a null hypothesis is rejected.
There is impact of Flexible Working Hours on Motivation, Absenteeism and Turnover.
8) Impact of Technical skills on Motivation, Absenteeism and Turnover
Motivation Absenteeism TurnoverIncrease 24 2 9Decrease 2 10 10No Effect 4 18 11
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
30
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 80.00%employees while on 6.7%
level of motivation was decreased and 13.33%were not affected
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there is impact of Technical skills on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of Technical skills on Motivation, Absenteeism and Turnover.
Ha: There is an impact of Technical skills on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average Variance
Row 1 3 35 11.66667
126.3333
Row 2 3 22 7.333333
21.33333
Row 3 3 33 11 49
Column 1 3 30 10 148Column 2 3 30 10 64Column 3 3 30 10 1
ANOVA Source of Variation
SS df MS F F crit
Rows 32.66667 2 16.33333 9.166102 6.944276Columns 0 2 0 0 6.944276
Error 393.3333 4 98.33333
Total 426 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 9.166102,
since calculated value is more than the tabulated value, hence a null hypothesis is rejected.
There is significant difference in impact of Technical skills on Motivation, Absenteeism and
Turnover..
9) Impact of on the Job training on Motivation, Absenteeism and Turnover
Variables Motivation Absenteeism TurnoverIncrease 27 6 11Decrease 0 7 10No Effect 3 17 9
GRAPHICAL REPRESENTATION
Increase Decrease No Effect0
5
10
15
20
25
30
MotivationAbsenteeismTurnover
It is also interpreted that level of motivation was increased on 90.00% employees while on 0%
level of motivation was decreased and 10%were not affected.
ANOVA: Two-Factor without Replication
By applying Anova test we can analyzes if there is impact of on the Job training on Motivation,
Absenteeism and Turnover or not.
Step1: State Hypothesis:
Ho: There is no impact of on the Job training on Motivation, Absenteeism and Turnover.
Ha: There is an impact of on the Job training on Motivation, Absenteeism and Turnover.
ANOVA: Two-Factor without Replication
SUMMARY Count Sum Average Variance
Row 1 3 44 14.66667
120.3333
Row 2 3 17 5.666667
26.33333
Row 3 3 29 9.666667
49.33333
Column 1 3 30 10 219Column 2 3 30 10 37Column 3 3 30 10 1
ANOVA Source of Variation
SSS d.f MSS Fcal Ftab
Rows 122 2 61 9.622449 6.944276Columns 0 2 0 0 6.944276
Error 392 4 98
Total 514 8
Interpretation:
The table value at 5% level of significance is 6.944276 and calculated value is 9.622449,
since calculated value is more than the tabulated value, hence a null hypothesis is rejected.
There is impact the Job training on Motivation, Absenteeism and Turnover.
Findings:
1. After doing the survey it is found that 63.89% of the employees believe that Job Enrichment
increases their motivation and 15.48% decrease their motivation.
2. 20.4% of the employees believe that job enrichment does not effect their motivation.
3. Job Enrichment does not affect absenteeism for 56.3% of the employees and 32.96% of the
employee’s feels that absenteeism will decrease with job enrichment.
4. 42.96% of the employees feel that job enrichment will decrease the turnover and 36%of
employees feel that job enrichment will have no effect on turnover.
5. It is also interpreted that level of motivation was increased through Job redesigning on 70%
employees while on 6.70% level of motivation was decreased and 23.30% were not
affected.
6. It is found that there is significant difference on impact of Job autonomy on Motivation,
Absenteeism and Turnover. It is also interpreted that level of motivation was increased on
66.67% employees while on 13.33% level of motivation was decreased and 20.00% were
not affected.
7. It is found that absenteeism was increased on 20.00% employees while on 30.00% level of
motivation was decreased and 50.00% were not affected through feedback.
8. It is also interpreted that level of motivation was increased on 80.00%employees while on
6.7% level of motivation was decreased and 13.33%were not affected through technical
skills.
9. It is found that level of motivation was increased on 90.00% employees while on 0% level
of motivation was decreased and 10%were not affected through on the job training.
10. It is also interpreted that level of motivation was increased on 50.00%employees while on
23.33% level of motivation was decreased and 26.67%were not affected through flexible
work hours.
EFFECT OF JOB ENRICHMENT ON MOTIVATION
Increase Decrease Will not affect Job redesigning 83.00% 6.70% 10.30%
Autonomy 80.00% 13.33% 6.67%Feedback 53.33% 13.33% 33.33%
Work challenge 70.00% 16.67% 13.33%Customer interaction 13.33% 23.34% 63.33%Participative decision 80.00% 13.33% 6.67%
Flexible working hours 23.33% 50.00% 26.67%Use of technical skills 80.00% 6.7% 13.33%On the job training 90% 0% 10%
Average 63.66% 15.93% 20.40%
Job redesi
gning
Autonomy
Feed
back
Work
chall
enge
Customer
interacti
on
Particip
ative
decisio
n
Flexib
le worki
ng hours
Use of te
chnica
l skills
On the j
ob train
ing 0
0.10.20.3
0.40.50.6
0.70.80.9
1
IncreaseDecreaseWill No Effect
EFFECT OF JOB ENRICHMENT ON ABSENTEEISM
Increase Decrease Will not affect
Job redesigning 0.00% 33.33% 66.67%
Autonomy 6.66% 46.67% 46.67%
Feedback 20.00% 30.00% 50.00%
Work challenge 26.67% 26.67% 46.66%
Customer interaction 13.33% 23.34% 63.33%
Participative decision 0.00% 40.00% 60.00%
Flexible working hours 10.00% 36.67% 53.33%
Use of technical skills 0.00% 36.67% 63.33%
On the job training 20.0% 23.33% 56.67%
Average 10.74% 32.96% 56.3%
Job redesi
gning
Autonomy
Feed
back
Work
chall
enge
Customer
interacti
on
Particip
ative
decisio
n
Flexib
le worki
ng hours
Use of te
chnica
l skills
On the j
ob train
ing
Averag
e0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
IncreaseDecreaseWill not affect
4.3 LIMITATIONS OF THE STUDY
Although the sincere efforts have been done to collect authentic and relevant information, the
study may have the following limitation:
EFFECT OF JOB ENRICHMENT ON TURNOVER
Increase Decrease
Will not affect
Job redesigning 23.33% 43.34% 33.33%Autonomy 26.67% 40.00% 33.33%Feedback 16.66% 43.34% 40.00%
Work challenge 20.00% 53.33% 26.67%Customer interaction 6.67% 26.67% 66.66%Participative decision 16.67% 53.33% 30.00%
Flexible working hours 6.67% 60.00% 33.33%Use of technical skills 30.00% 33.33% 36.67%
On the job training 36.67% 33.33% 30.00%Average 20.37% 42.96% 36.7%
Hard enough to fetch information : It was not an easy task to get
information from middle level management. The respondents were not
always open and forthcoming with their views, even agitates and not
disclosing.
Limited scope: Scope of study is limited and because of limited time and
money. So, results of study may not generalize for India as a whole.
Results may be inaccurate : The study is based on the assumption that
responses are true and factual although at times that may not be the case.
Existence of biases: The chances of biased responses cannot be
eliminated though all necessary steps were taken to avoid the same.
Small sample size : the sample size taken is small and may not be
sufficient to predict the results with 100 % accuracy and findings may not
be generalized.
Chapter 5
Conclusion:
From the above study we can deduce that the job enrichment helps in increasing motivation
and reducing turnover but does not help much to reduce absenteeism. All these effects
combined together help in increasing job satisfaction of an employee.
Employers often use in their speeches the cliché that “Employees are our most important asset”
without doing much to improve working conditions and the motivation of employees to do their
best for the organization. In today’s fast changing environment employees are faced with
increasing demands from various sources. Also with the rising level of education employees
aren’t anymore satisfied with repetitive, not meaningful, tasks. Job enrichment offers a good way
to increase the variety of work and to motivate employees to truly commit themselves for the
benefit of the whole organization. In increasingly competitive environment, management finds
that the best way to achieve corporate goals is to work together with the persons who are closest
to the actual work. Companies that implement programs that enhance employees’ knowledge,
abilities, and experience and allow them to apply these new skills in their work will be profitable
in the future.
BIBLIOGRAPHY
BOOKS
Jain.T.R, Statistics for MBA, 2nd Edition
Ashwatthapa, Human Resource Management, 7th Edition
WEBSITES
www.emeraldinsight.com/Insight/viewContentItem
www.articlesbase.com/management-articles/ job - enrichment
www.eurofound.europa.eu/emire/IRELAND/ JOBENRICHMENT
www.emeraldinsight.com/10.1108/01437720510587307
en.wikipedia.org/wiki/Job enrichment
www. Golgle.com
QUESTIONNAIRE
Dear Respondent’s
As a MBA student of BMAS Engineering College, Agra, We are conducting a survey to know the Motivation, Turnover, and Absenteeism level of the employees in job enrichment .We request you to please spare some time to answer the following queries. We assure you that this information will be used only for academic purpose and will be kept highly confidential.
NAME GENDER M/F
PLACE CONTACT NO:
1. Years of Experience:
a. 0 Years ( ) b. 1-2 Years ( ) c. 2-5 Years ( ) d. 5-8 Years ( ) e. Above ( )
2. If your job is redesigned in terms of task variety i.e. if more tasks are added to your current job, how it will affect the followings for you
Will increase will decrease will have no effectMotivationAbsenteeismTurnover
3. If you are allowed to do your job the way you want, i.e. there is no interference by your immediate bosses. (Autonomy) how it will affect the followings for you
Will increase will decrease will have no effectMotivationAbsenteeismTurnover
4. If your job work is evaluated everyday and respective feedback is given to you, which will enhance your learning in an organization, how it effect the followings
Will increase will decrease will have no effectMotivationAbsenteeismTurnover
5. If your job is made to have challenges everyday, how it will affect the followings for youWill increase will decrease will have no effect
MotivationAbsenteeismTurnover
6. If your job includes interacting with customers, how it will affect the followingsWill increase will decrease will have no effect
MotivationAbsenteeism
Turnover 7. If company starts implementing decisions proposed by you, how it will affect the
followingsWill increase will decrease will have no effect
MotivationAbsenteeismTurnover
8. If you are allowed flexible working hours, how it will affect the followings Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
9. If you are allowed to use your technical skills in job more frequently, how it will affect the following
Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
10. If you’re current company provides you training after every six months how it will affect the followings?
Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
11. If your current company provide large target according to your performance it will affect the followings Will increase will decrease will have no effect
Motivation Absenteeism Turnover
12. If your senior always give pressure to accomplish the target of the month then it will affect
the followings Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
13. If your company provide target for foreign tour and you are in under pressure then it will affect the followings
Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
14. Company gives you quarterly incentive if you will complete the target on particular product then it will affect the followings
Will increase will decrease will have no effect
MotivationAbsenteeismTurnover
Thanks for your support Swati Gupta M.B.A II year