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  • 1 Copyright © 2011, Oracle and/or its affiliates. All rights

    reserved.

    Oracle Internal Confidential - Oracle Highly Restricted

    Implementing Oracle Cloud

    Applications - Strategies, best

    practices and lessons learned

    Unleashing the Power of Oracle Cloud Services

    Oracle Cloud Services

    Laurence Martin – HCM Consulting practice manager

    Date: 9th October 2013

  • 2 Copyright © 2011, Oracle and/or its affiliates. All rights

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    Oracle Internal Confidential - Oracle Highly RestrictedOracle Internal

    Agenda

    � What is “Cloud” / “SaaS” and how will it change the business

    � Organizational & technical challenges

    � Project approaches (SaaS vs. on-premise)

    � HCM Project success stories

    � SaaS in EMEA OCS

    � Questions & Answers

  • 3 Copyright © 2011, Oracle and/or its affiliates. All rights

    reserved.

    Oracle Internal Confidential - Oracle Highly Restricted

    What is Cloud / SaaS?

  • 4 Copyright © 2011, Oracle and/or its affiliates. All rights

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    Oracle Internal Confidential - Oracle Highly RestrictedOracle Internal

    What is “Cloud” and what is SaaS Often SaaS and Cloud are mixed up – let’s get the context correct

    � “Cloud” is the use of computing resources that are delivered as a service over a network -

    typically the internet.

    � There are a number of different types of services offered in the cloud today:

    SaaS is Application SW delivered as a Service over a network. PaaS/ IaaS – Platform/Infrastructure

    BPaaS – Business Process (including marketing)

    DBaaS - DataBase

    DaaS – Data

    SCaaS – Security

    TEaaS – Testing

    http://www.accountingweb.com/topic/technology/cloud-computing-versus-software-service

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    Architecture: SaaS Choices of applications deployments

    SaaS: Oracle works to provide a

    complete delivery of the SaaS

    platform (HW, SW and Apps).

    Oracle is responsible:

    � for upgrades, patching,

    � to monitor Hw and Sw

    � and System Admin.

  • 6 Copyright © 2011, Oracle and/or its affiliates. All rights

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    Oracle Internal Confidential - Oracle Highly RestrictedOracle Internal

    Differences SaaS vs. On-premise

    SaaS On-Premise

    Licensed Software

    Service Product

    Hardware /Software Owned by vendor Owned by customer

    Operational management

    decisions Little or no customer involvement

    Customer has full control of capacity

    management and day-to-day decisions

    Upgrades and Application

    versioning Owned by vendor Owned by customer

    Architecture Not fully determined by customer Determined by customer

    Implementation: Functional

    stream

    OUM Cloud Apps Services

    Implementation Approach OUM

  • 7 Copyright © 2011, Oracle and/or its affiliates. All rights

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    Oracle Internal Confidential - Oracle Highly RestrictedOracle Internal

    Architecture: SaaS Customer choices

    Customer can:

    � Replace their existing business systems partially or completely with Oracle SaaS applications

    � Add new applications to their existing IT landscape (e.g. Fusion SaaS Compensation)

    � Significantly extend existing Oracle SaaS applications (e.g. Fusion HCM with Taleo Recruiting)

  • 8 Copyright © 2011, Oracle and/or its affiliates. All rights

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    How SaaS Changes the approach

    � It appears at first glance to be a technical change - creating shared software

    that runs in an external datacenter rather than an application for each

    customer’s datacenter

    � It is much more than a technical change, it requires a different implementation

    and business approach,

    � It’s a service not a product

    � Adopt the Business processes not adapt

    � Work on scope, release driven.

  • 9 Copyright © 2011, Oracle and/or its affiliates. All rights

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    How SaaS Changes the business

    � Among the things that can change are

    � What doesn’t change? � We STILL need to have a good understanding of our customers and what they want to achieve!

    What changes How does it change

    How products are priced Subscription based

    How products are sold A lot more business interaction and selling one total solution

    How they are implemented � Faster implementations as they are more standard process driven

    � With more offshore (up to 70/ 80% SSI) for all technical / data

    loading and integration work

    How the service is being provided and

    maintained by the software vendor

    � More regular upgrades to get the latest features

    � SLA

  • 10 Copyright © 2011, Oracle and/or its affiliates. All rights

    reserved.

    Oracle Internal Confidential - Oracle Highly Restricted

    Organizational & technical

    challenges

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    Oracle Internal Confidential - Oracle Highly Restricted

    Benefits and Risks for Customers Organizations that buy SaaS applications are diverse, ranging from two-person firms to global

    enterprises. Yet the things they like and don’t like about SaaS tend to be much the same.

    SaaS Benefits for Customers SaaS Risks for Customers

    SaaS allows faster deployment, because no On-Premise

    installation is required. Rather than wait weeks or months for

    software to be deployed and configured on its own servers,

    an organization can directly access the application in the

    cloud.

    Using SaaS requires trusting an outside provider for the

    application’s availability and security. Most SaaS providers

    don’t let their customers physically examine the details of

    how they provide security. Instead, those customers must

    learn to trust the SaaS provider, something that can take

    time.

    SaaS typically offers usage-based pricing, such as per user

    per month, letting customers pay only for what they use.

    Rather than estimating its needs, then buying a license in

    advance, an organization can pay only for what it actually

    uses.

    SaaS can raise legal/regulatory concerns with storing data

    outside the customer’s premises. Many countries have laws

    and regulations about where some kinds of data can be

    stored and how it must be handled. SaaS applications can run

    afoul of these, especially when the SaaS application’s

    datacenter and the customer are in different countries.

    *Source: Chappell & Associates report

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    Benefits and Risks for Customers – cont. SaaS Benefits for Customers SaaS Risks for Customers

    A SaaS application has less financial risk than an On-Premise

    application. Most cloud applications offer try-before-you-buy

    options, so a customer can be sure the application has

    business value before paying for it. Pay-as-you-go pricing also

    brings less risk than a typical large up-front license fee.

    A SaaS application can limit customization if many

    customers share a single multi-tenant application. Multi-

    tenancy, with multiple customers using the same instance of

    software, lowers costs, but it also constrains how different

    that software can appear to those customers. While SaaS

    vendors often provide configuration options, a licensed on-

    premises application is typically more customizable.

    SaaS reduces the need for On-Premise resources, such as

    servers and IT staff. Because the software runs in the cloud,

    customers don’t need to invest in the hardware and people

    to run and manage the application on premises.

    SaaS applications can be harder to integrate with existing

    On-Premise applications. Connecting applications within a

    single datacenter is often challenging. When some of those

    applications are running in the cloud, integration can get

    even harder.

    SaaS applications offer easier upgrades, with no On-Premise

    software to update. Instead, the SaaS provider deploys

    upgrades to a centrally managed copy. This makes it easier

    for customers to get the benefits of new features added to

    an application.

    SaaS can have lower performance than On-Premise

    applications. This issue appears most frequently when

    network bandwidth between the customer and the SaaS

    application’s datacenter is limited, and so how much it

    matters commonly depends on geography.

    *Source: Chappell & Associates report

  • 13 Copyright © 2011, Orac

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